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Integrated Annual Report 2016 a Brighter Brighter a Tomorrow Tomorrow a with Begins Better Today

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Integrated Annual Report 2016 a Brighter Brighter a Tomorrow Tomorrow a with Begins Better Today A BRIGHTER TOMORROW BEGINS WITH A BETTER TODAY. INTEGRATED ANNUAL REPORT 2016 A BRIGHTER BRIGHTER A TOMORROW TOMORROW A WITH BEGINS BETTER TODAY. BETTER INTEGRATED ANNUAL REPORT ANNUAL INTEGRATED 2016 ABOUT US WHO WE ARE Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia. With our core business of providing electricity to the country’s businesses, homes and industries, we are a key contributor to Nation building. Our activities represent the entire electricity production and supply value chain. In recent years, we have also embarked on our sustainability agenda through efforts such as Renewable Energy and other environmental as well as social initiatives as we seek to add value to all our stakeholders. We believe these activities will not only take TNB into the future, but also continue to grow our business in the long-term. WHO WE SERVE Our customers consist mainly of commercial, industrial and residential customers. INDUSTRIAL COMMERCIAL RESIDENTIAL Our industrial customers engage Our commercial customers are our Our residential customers in the manufacture of goods and second-largest source of electricity represent the majority of services. Although they make sales, carrying out the business Malaysia’s 31.7 million population. up the smallest segment of our and commercial activities which As our largest market, they drive customers, they also account for drive our economy. us to deliver excellence in our the majority of our electricity sales. products and services. CUSTOMER BASE 9.2 MILLION CUSTOMERS IN PENINSULAR MALAYSIA, SABAH AND LABUAN ABOUT US ABOUT WHO WE ARE WE WHO Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia. With our core business of providing providing of business core our With Malaysia. in utility electricity largest the is (TNB) Berhad Nasional Tenaga electricity to the country’s businesses, homes and industries, we are a key contributor to Nation building. Nation to contributor key a are we industries, and homes businesses, country’s the to electricity Our activities represent the entire electricity production and supply value chain. In recent years, we have also also have we years, recent In chain. value supply and production electricity entire the represent activities Our embarked on our sustainability agenda through efforts such as Renewable Energy and other environmental environmental other and Energy Renewable as such efforts through agenda sustainability our on embarked as well as social initiatives as we seek to add value to all our stakeholders. We believe these activities will will activities these believe We stakeholders. our all to value add to seek we as initiatives social as well as not only take TNB into the future, but also continue to grow our business in the long-term. long-term. the in business our grow to continue also but future, the into TNB take only not WHO WE SERVE WE WHO Our customers consist mainly of commercial, industrial and residential customers. customers. residential and industrial commercial, of mainly consist customers Our RESIDENTIAL COMMERCIAL INDUSTRIAL Our residential customers customers residential Our our are customers commercial Our engage customers industrial Our represent the majority of of majority the represent electricity of source second-largest and goods of manufacture the in Malaysia’s 31.7 million population. population. million 31.7 Malaysia’s business the out carrying sales, make they Although services. As our largest market, they drive drive they market, largest our As which activities commercial and our of segment smallest the up us to deliver excellence in our our in excellence deliver to us economy. our drive for account also they customers, products and services. services. and products sales. electricity our of majority the CUSTOMER BASE CUSTOMER MILLION 9.2 IN CUSTOMERS PENINSULAR MALAYSIA, MALAYSIA, PENINSULAR SABAH AND LABUAN AND SABAH OUR DOMESTIC BUSINESSES GENERATION As the key component of our electricity production, Generation Division is entrusted to operate and maintain TNB’s portfolio of power generating assets, comprising of thermal generation facilities and major hydro-generation schemes in Peninsular Malaysia. In addition, the Division also supports the operations and maintenance of four Independent Power Producers (IPPs). CAPACITY AVAILABILITY RELIABILITY TOTAL GENERATING EQUIVALENT EQUIVALENT CAPACITY: AVAILABILITY UNPLANNED FACTOR (EAF) OUTAGE FACTOR 12,013.4 MW (EUOF) 89.3% 3.74% TRANSMISSION DISTRIBUTION The Transmission Division links the power The Distribution Division is responsible for produced by our Company and IPPs distributing electricity to the end users, throughout Peninsular Malaysia with the ensuring an uninterruptible supply of power Distribution Division’s network. Electricity is to business and homes, with a focus on also transmitted directly to large industrial customer experience. customers via the National Grid. SYSTEM MINUTES SYSTEM AVAILABILITY SAIDI 1.47 99.77% 49.71 MINUTES MIN/CUST/YEAR IN FY2016, CONSISTENTLY (FY2010: 87.4 MIN/CUST/YEAR) REMAINING BELOW THE 2-MINUTE THRESHOLD SINCE FY2009 CUSTOMER SATISFACTION INDEX TRANSMISSION SYSTEM RESILIENCE 8.1 8.1 8.0 1.28% ZERO 7.6 LOSSES TRIPPING 6.8 SUSTAINING LOW WITH LOAD LOSS FOR TRANSMISSION LOSSES THE 500KV AND 275KV 19.1% (INCLUDING DISTRIBUTION SYSTEM FOR THE 8TH TRANSFORMERS) CONSECUTIVE YEAR 2006 2014 2015 2016 OUR DOMESTIC BUSINESSES DOMESTIC OUR GENERATION As the key component of our electricity production, Generation Division is entrusted to operate and and operate to entrusted is Division Generation production, electricity our of component key the As maintain TNB’s portfolio of power generating assets, comprising of thermal generation facilities and and facilities generation thermal of comprising assets, generating power of portfolio TNB’s maintain major hydro-generation schemes in Peninsular Malaysia. In addition, the Division also supports the the supports also Division the addition, In Malaysia. Peninsular in schemes hydro-generation major operations and maintenance of four Independent Power Producers (IPPs). Producers Power Independent four of maintenance and operations RELIABILITY AVAILABILITY CAPACITY EQUIVALENT EQUIVALENT EQUIVALENT GENERATING TOTAL UNPLANNED UNPLANNED AVAILABILITY CAPACITY: OUTAGE FACTOR FACTOR OUTAGE (EAF) FACTOR (EUOF) MW 12,013.4 % 89.3 % 3.74 DISTRIBUTION TRANSMISSION The Distribution Division is responsible for for responsible is Division Distribution The power the links Division Transmission The distributing electricity to the end users, users, end the to electricity distributing IPPs and Company our by produced ensuring an uninterruptible supply of power power of supply uninterruptible an ensuring the with Malaysia Peninsular throughout to business and homes, with a focus on on focus a with homes, and business to is Electricity network. Division’s Distribution customer experience. experience. customer industrial large to directly transmitted also customers via the National Grid. Grid. National the via customers SAIDI AVAILABILITY SYSTEM MINUTES SYSTEM 49.71 % 99.77 1.47 MIN/CUST/YEAR MINUTES (FY2010: 87.4 MIN/CUST/YEAR) 87.4 (FY2010: CONSISTENTLY FY2016, IN REMAINING BELOW THE THE BELOW REMAINING 2-MINUTE THRESHOLD THRESHOLD 2-MINUTE CUSTOMER SATISFACTION INDEX SATISFACTION CUSTOMER FY2009 SINCE 8.1 RESILIENCE SYSTEM TRANSMISSION 8.1 8.0 7.6 ZERO % 1.28 6.8 TRIPPING LOSSES WITH LOAD LOSS FOR FOR LOSS LOAD WITH LOW SUSTAINING THE 500KV AND 275KV 275KV AND 500KV THE LOSSES TRANSMISSION 19.1% TH 8 THE FOR SYSTEM DISTRIBUTION (INCLUDING CONSECUTIVE YEAR CONSECUTIVE TRANSFORMERS) 2016 2015 2014 2006 OUR INTERNATIONAL FOOTPRINT With our 67 years of existence, we pride ourselves as Malaysia’s leading electricity utility with a presence throughout Peninsular Malaysia, Sabah and Labuan. We have also established a name for ourselves in the region, making TNB one of the largest electricity companies in Asia as we transform ourselves into a Domestic and Regional Champion. TURKEY GAMA ENERJI A.S - Acquisition of 30% Stake in Gama Enerji A.S SAUDI ARABIA MTM supply of transformers to Saudi Arabia TNB Owned 6% shared in Shuaibah Independent Water & Power Project (IWPP): Shuaibah 900MW Power 880,000m3/day water 150,000m3/day water REMACO O&M Services for Shuaibah IWPP Turkey KUWAIT Pakistan REMACO O&M for Shuaibah North Co-Gen 780MW Kuwait Power; 204,000m3/day water Vietnam REMACO O&M for 225MW Sabiya Power Thailand Generation & Water Distillation Plant Saudi Arabia UAE REMACO O&M for 210MW Doha West Power Generation & Water Distillation Plant Malaysia Brunei UNITED ARAB EMIRATES TNEC JV with Abu Dhabi Al Samah for District Cooling Indonesia TNEC JV Al Reef District Cooling, UAE 8,000 RT TNEC JV BMC District Cooling, UAE 30,000 RT PAKISTAN TNB Wholy owned: Liberty Power Ltd 235MW TSG supply of switchgears to Pakistan REMACO O&M Services - HUBCO (Narowal) REMACO O&M Services - BONG Hydro Plant REMACO O&M Services for Liberty Power Ltd BRUNEI VIETNAM MTM supply of transformers to Brunei TSG supply of switchgears to Vietnam THAILAND INDONESIA TSG supply of services to Thailand MTM supply of transformers to Indonesia TSG supply of switchgears & services to Indonesia OUR INTERNATIONAL FOOTPRINT INTERNATIONAL OUR With our 67 years of existence, we pride ourselves as Malaysia’s leading electricity utility with a presence throughout throughout presence a with utility electricity leading Malaysia’s as ourselves pride we existence, of years 67 our With Peninsular Malaysia, Sabah and Labuan.
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