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TABLE OF CONTENTS WELCOME 3 GROUND TRANSPORTATION 4 EVENT HIGHLIGHTS 5 COURSE DESCRIPTIONS Linc Service 7 TEGG Service 14 ATTENDEE LIST BY JOB CATEGORY 18 VENDOR SHOWCASE 37 Prizes 38 Signature Sponsor 39 Gold Sponsors 40 Silver Sponsors 42 Bronze Sponsors 45 SCHEDULE OF EVENTS 48 In today’s ever-changing business environment, the most successful organizations are led by those who are Striving for Excellence in thought and in action. To outmaneuver the competition, leaders must have the ability to make quick, effective and proactive decisions. However, decisions and actions should be made based on cognizance and understanding and not for the sake of acting. How business agility provides a competitive advantage can be analyzed by examining the decision-making process of a fighter pilot. In this profession, the ability to make a swift, sound decision is critical as lives are often at stake. Fighter pilots must be aware at all times, have the insight to stay ahead their competition and the preparation to be able to respond to actions taken by opponents. Fighter pilots develop the ability to make effective decisions through education and ongoing training. Continuous education is also fundamental in the development of business leaders’ decision-making skills which is why the Continuing Education Conference is hosted each year for leaders within Linc Service, TEGG and ABM. The knowledge gained from the conference’s educational sessions and the information shared during networking events will help guide attendees to be able to make and execute on the best decisions for their business. The 2016 Continuing Education Conference will be held in Atlanta, GA February 4th – 6th, at the Hyatt Regency Atlanta. This annual event will feature educational sessions, networking opportunities, Vendor Showcase Exhibition, and awards and recognition. The conference will kick off on Thursday, February 4th with a Vendor Sponsored Event to give participants the chance to meet new contractors and employees of Linc Service, TEGG and ABM, reconnect with friends in the network, and perhaps win a prize donated by one of the contributing sponsors! Be sure to download the 2016 Continuing Education Conference App to access your course schedule as well as connect with other attendees and vendors. Go to the App Store/ Play Store on your smartphone or tablet, search 2016 Con Ed and download the app! Leaders within Linc Service, TEGG and ABM are outmaneuvering the competition and Striving for Excellence. 3 TRANSPORTATION GROUND TRANSPORTATION Taxi Approximate cost from the Hartsfield-Jackson International Airport (ATL) to the Hyatt Regency Atlanta is a flat rate of $30 plus $2 per additional person, and a $1.50 surcharge each way. MARTA (subway) MARTA has been serving the metro area for 30 years and is very convenient. MARTA's airport station is attached to the airport, right off baggage claim. The travel time is approximately 20 minutes from the airport to Peachtree Center Station. When you depart the train at Peachtree Center Station, walk toward the Food Court where you will see a skywalk that connects to the Hyatt Regency Atlanta. The round trip ticket rate is $5.00 (plus $1.00 for a Breeze Card) between the airport and the hotel. For hours of operation and additional information, please go to www.itsmarta.com. SuperShuttle Atlanta Approximate shuttle bus cost for one-way travel is $16.50 and roundtrip travel is $27.00 ($6.00 discount is included in this rate). Click here to book shuttle bus transportation online and note that the special discount code is CRYCD and is valid January 29 – February 10, 2016. SUGGESTED DRESS Business casual attire will be observed for all Continuing Education activities, including the President’s Awards Presentation and Celebration on Saturday, February 6, 2016. 4 EVENT HIGHLIGHTS Opening Session Presented by Scott Giacobbe and Bert Kendall Friday, February 5th 8:00 a.m. – 9:30 a.m. Scott Giacobbe, President of ABM Building & Energy Solutions and Bert Kendall, Chief Operating Officer of ABM Franchising Group, will kick off the conference with an opening address to all attendees. Key achievements from the past year will be featured as well as what to expect in 2016. Developments from each department within our network will be highlighted including the latest tools, technology, and training opportunities. Annual awards will also be presented including the 2015 Employees of the Year as well as The Don Lehr Passion Award, which honors selected team members who exhibit outstanding character, spirit, and selflessness. In addition, our Signature Sponsor, Sunbelt Rentals, Inc., will present a five minute presentation during the Opening Session. Following the presentation, be sure to visit them at Booth #16 during the dedicated Vendor Showcase time in your event schedule. Keynote Presentation The Afterburner Team Saturday, February 6th 3:45 p.m. – 5:15 p.m. The 2016 Keynote Presentation will be delivered by a member of Afterburner Inc. which is a team of elite military professionals that are experts in helping companies pursue Flawless Execution. Many members are graduates of top business schools and academies which makes for a powerful mix of combat experience combined with extensive business skills. Afterburner uses combat proven methodologies to work with companies to achieve victory in rapidly changing business environments. Utilizing Afterburner’s Flawless Execution methodologies can help take your business to the next level in performance. The combination of sound organizational development and combat-proven methodologies has made Afterburner Inc. one of the fastest growing training and consulting organizations in the United States. The Flawless Execution Model is a proven process used by elite military professionals around the world to execute missions when the stakes are high and failure is not an option. Corporate success, like success in combat, depends on execution. 5 EVENT HIGHLIGHTS 2015 President’s Awards Presentation Comedian Striving for Excellence Tony Deyo Saturday, February 6th Awards Presentation Awards Celebration 6:00 p.m. – 8:30 p.m. 8:30 p.m. – 10:30 p.m. Each year we gather for an evening of celebration and recognition for our colleagues. During the course of the ceremony, hundreds of contractors will be recognized for their professionalism, dedication, success, and excellence in 2015. The 2015 Diamond Award Winners, 2015 Circle of Excellence Winners, Sales Recognition Awards, and 2015 Contractor of the Year for Linc Service and TEGG will be presented during this grand event. Tony Deyo is a comedian known most notably for his sharp, Following the Awards Presentation, we invite everyone to join us for quick material and near- the Awards Celebration featuring specially-prepared cuisine, several perfect comedic timing almost bar stations, and entertainment. You will also have the opportunity to certainly gained from his years “compete for the best photo” with our fun photo shoot featuring a variety as a professional symphony of “aviation themed” props. musician. New York City’s Village Voice calls him “one of the tightest joke writers in the Vendor-Sponsored Event business.” th Thursday, February 4 In 2013, he made his late night 5:30 p.m. – 9:30 p.m. television debut on Conan. Within a year, he had added The 2016 Continuing Education Conference kicks off with our Thursday appearances on The Late Show evening vendor-sponsored event. Mingle with old friends, network with with Craig Ferguson, AXS new contractors, and meet some of the leading companies in our industry. TV’s Gotham Comedy Live, The event will include hors d'oeuvres and a happy hour followed by a cash and Comics Unleashed with bar. You may also be selected to win a fun prize donated by one of our Byron Allen. He performed at vendors. the prestigious HBO Aspen The cost is $25 per attendee. If you did not register for the Comedy Festival, was named Thursday evening event when you completed your Continuing one of the year’s best by the Education Conference Registration Form, please send an email to New York Post, and can be [email protected] to register for the event. Indicate “Thursday heard regularly on SiriusXM Evening Event Registration” in the subject line. You must pre-register Satellite Radio. to attend and please note this fee is non-refundable. 6 COURSE DESCRIPTIONS | LINC SERVICE AM Accounting Manager MSR Maintenance Sales Representative SM Sales Manager AS Accounting Specialist P Principal SS Service Supervisor DSP Dispatcher PM/PS Project Manager/Project Specialist ST Service Technician GM General Manager PSR Project Sales Representative SVM Service Manager Building Your Virtual Sales Team Coach, Don’t Manage Coaching for Improved Performance SM SM GM P The virtual sales team is a key When a team wins the Super Bowl, component of building a sales culture. they never mention the managers As a front line manager/executive This course will guide participants in the post-game press conference. it’s up to you to lead. So, how will through the process of understanding The players always give credit to you lead? One of the most critical and creating their own virtual sales the coaches who made them better skills any front line executive can team. You will learn why and when players and helped them develop continue to develop is the ability to to turn to colleagues and your the plan for success, as well as coach the members of your team. This community to be advocates for you, for motivating them to achieve it. course will hone your ability to teach, your company and all sales activity. Managers usually tell their employees influence, and inspire your team to The three stages of the virtual what to do and often times do not perform at their best. sales team will be introduced, and take the time to help a sales rep participants will be able to use this actually become a better sales knowledge for immediate leverage.