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Store Customer Training Catalog - GCC

Overview The Customer Success Training program is focused on experiential and tailored learning built for employees who are looking to achieve with Microsoft technology. The team partners with the customer to understand their unique needs and strategic goals. Experienced Microsoft trainers create an interactive learning environment focused on hands-on collaboration to drive excitement, discovery, and knowledge around the power of Microsoft Solutions. Training sessions are conducted the customer site or virtually delivered via . Accessibility Windows Power Platform

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Microsoft 365 Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Power Power Power Bookings OneNote OneDrive for (including Planner SharePoint Stream To Do Teams Accessibility 10 Apps Automate BI Business Mobile) Online

Microsoft Teams Microsoft Teams—the hub for teamwork in Microsoft 365— can your employees work together seamlessly. Teams is built for the different ways work today.

Microsoft Teams L100 Microsoft Teams L200 Microsoft Teams Breakout Rooms Microsoft Teams Calling L100 Microsoft Teams Channels & L100 An introductory course to Microsoft This course is designed to build on existing L100 Microsoft 365 Voice provides a secure, reliable, Channels are where work gets done—it Teams that will demonstrate the value Microsoft Teams knowledge to establish With breakout rooms, meeting hosts can break and rich -based phone backed by is where you’ll conversations, apps, and of the tool and give attendees all they best practices and etiquette across available participants into separate meeting rooms for Microsoft Teams. In this course, learn to use shared files. The Files list makes it even easier need to get started working in their first apps. smaller group discussions, then bring groups the calling features you need. to view and sort all your team files. Team. back to the main meeting.

Objectives: Objectives: Objectives: Objectives: Objectives: • Learn how to create and participate • Revisit application navigation to fortify • Discover how to set up breakout rooms • Understand Call in Teams • Understand shared resources in in a Team, including how to understanding and introduce advanced in a Microsoft Teams meeting • Learn to set up a voicemail Microsoft Teams navigate across requested features • Understand how to manage breakout • Assign, remove, and work with delegates • Learn about owner, member, and guest modalities (e.g., desktop, mobile, • Deep dive into integration with rooms as the meeting organizer • Learn to manage call and capabilities tablet, etc.) Microsoft 365 and third-party apps (e.g., • Explore the participants’ experience of voicemail • Organize teamwork using channels • Understand how teams fits into their Tabs, Apps, Bots) breakout rooms • Be able to make an outgoing call and • Work in channels by having collaboration and productivity • In-depth look at SharePoint Online • Learn how to bring breakout room understand options including holding conversations, sharing files, and workflow integration and document collaboration participants back to the main meeting and forwarding connecting apps • Learn how Teams integrates with • Best practices for pre-meeting, meeting, • Collaborate on shared files Microsoft 365 and understand and post-meeting • Understand the difference between digital identity • Utilize best practices for increasing audio conferencing and PSTN • Work more efficiently with response rates and managing their own • Manage audio conferencing bridges connected apps in Teams notifications • Get familiar with creating and • Use Command/Search bar to navigate participating in meetings and find content more quickly Microsoft Store CST Catalog ( 2)

Microsoft Teams (continued) Microsoft Teams—the hub for teamwork in Microsoft 365— can help your employees work together seamlessly.

Microsoft Teams Chat and Meetings L100 Microsoft Teams Meetings L100 Microsoft Teams as a Platform: Integrating Microsoft Teams Live Events (Attendee) L100 Chat is at the center of what you do and The meetings workload includes audio conferencing, Apps L200 Teams is for more than just communication and includes individual chats, group chats, and meeting video and sharing. This course will demonstrate key App integrations in Teams show up in a single collaboration– attend a keynote with up chats. Meetings can take collaboration to the next features of Microsoft Teams Meetings. interface and allows organizations to bring key to 10k attendees using Teams Live Events. level with real- audio, video, and screen sharing. information, common tools, and trusted to the Objectives: ______Objectives: place where they gather, learn, and work. This training • Understand meeting scenarios will show the capabilities of apps in Teams and the • Learn when to use Chat and Meetings in Teams Microsoft Teams Live Events • Experience the meeting lifecycle and how to utilize ways people interact with them. • Participate in one-on-one, group, (Organizer) L100 Teams for better collaboration and meeting chats Objectives: • Learn to schedule meetings from Teams or Teams is for more than just communication and • View and manage chats and meetings Outlook • Identify types of apps, extension points for apps, collaboration. Host a company wide keynote • Understand how to view meeting details • Optimize settings to look and sound your best on and their UI elements in Teams presentation or host a digital event for larger • Take collaboration to the next level with real-time camera during video meetings • Efficiently use apps in a collaborative audiences. audio, video, and screen sharing • Make use of all features within Teams meetings • Access and install apps from the • Utilize the meeting recording, , and chat for • Manage applications for a Team or group ongoing collaboration

Microsoft Power Platform The is more than the sum of its parts. Connect them together—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—and build end-to-end business solutions.

Microsoft Power Apps L100 Microsoft Power Automate L100 Microsoft Power BI L100 *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity *This is an introductory course within Microsoft Business Applications. Recommended to be *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity with with Excel and access to the PowerApps service delivered in a series with Power Apps Excel and access to the Power BI Service Power Apps allow everyone to implement custom and powerful business Attendees taking this course will learn the elements of Power Power BI lets you easily unify data from many sources to create solutions. It is a no-code/low-code platform for building apps that builds Automate, including an overview of types of flows, how to create flows interactive, immersive dashboards and reports that provide actionable off concepts such as formulas in an Excel . from templates or from scratch and understand how these can be insights and drive business results. This course will provide an integrated with existing systems and applications like Microsoft Teams. overview Power BI and how its services and applications work together.

Objectives: Objectives: Objectives: • Learn the basic elements of Power Apps, including how to build a blank • Become an expert on accessing and navigating Power Automate • Understand the building blocks of Power BI app and connect it to a data source (e.g., SharePoint list) • Understand key components of a • Explore how Power BI can enable you make confident decisions using • Customize elements of your app and configure and manage app • Maximize efficiency through pre-built Flow templates analytics Settings • Get familiar with Connectors, Data Source, and AI Builder • Collaborate with Power BI in Microsoft Teams • Understand how to easily an app with other members of your organization • Learn how to create your first Flow • Connect to a Power BI dataset and begin visualizing data • Learn how PowerApps integrates with other Microsoft products and • Understand how your Flows can be integrated with your existing • Save a report within the Power BI service services such as Power Automate, SharePoint Online, and Microsoft systems and applications such as Microsoft Teams Teams

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Microsoft 365 Accessibility Microsoft 365 Accessibility training is available for a range of users including , hearing and neurodiversity. Attendees can to learn how to set up and navigate the settings within and Microsoft 365 desktop applications including Microsoft Teams.

Creating Accessible Content with M365 L100 Microsoft 365 Accessibility: Microsoft 365 Accessibility: Microsoft 365 Accessibility: There is no limit to what people can achieve when Low Vision L100 Deaf and Hard of Hearing L100 Neurodiversity L100 technology reflects the diversity of all who use it. This Learn about accessibility tools and features for people Learn about specialized features for those who are Innovative tools such as dictation and Windows Hello course shows how people at school and work can who are blind, color blind, or have low vision. hard of hearing, have hearing loss, or have deafness. sign-in can make the digital world more accessible for achieve more with the built-in accessibility tools and those who live with dyslexia, seizures, autism, or other Objectives: Objectives: features in Microsoft technologies. cognitive differences. • • Learn how to set up and navigate the settings Objectives: Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, within Windows 10, Office Desktop applications, Objectives: • Learn how to set up and navigate the settings and Microsoft Teams and Teams. • Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, • Customize elements of your and • Customize elements of your operating system and within Windows 10, Office Desktop applications, and Teams Office applications Office applications and Teams • Customize elements of your operating system and • Come away with the ability to tailor Windows and • Come away with the ability to tailor Windows and • Customize elements of your operating system and Office applications Office experience through the understanding of the Office experience through the understanding of the Office applications • Come away with the ability to tailor Windows and integrated features that make our products one the integrated features that make our products one the • Come away with the ability to tailor Windows and Office experience through the understanding of the inclusive in the industry most inclusive in the industry Office experience through the understanding of the integrated features that make our products one the • Learn how assistive technology can empower how • Learn how assistive technology can empower how integrated features that make our products one the most inclusive in the industry they communicate, learn, and experience the world they communicate, learn, and experience the world most inclusive in the industry • Learn how assistive technology can empower how • Learn how assistive technology can empower they communicate, learn, and experience the world communication and learning

Microsoft Windows Microsoft 365 Windows 10 enables users with a personal, productive Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security. and secure operating system on powerful and modern devices. L100 in Microsoft 365 L100 L100 *Using Bookings as an app within Teams is recommended This training introduces cloud storage in Microsoft This course is designed to expand on basic features Windows 10 L100 This course introduces Microsoft Bookings to help 365 using OneDrive for Business and SharePoint of Excel. Attendees should have a basic *This course is often combined with the SharePoint Online or Windows you simplify how you manage and schedule storage. understanding of basic features, navigation, and have 10 courses to offer a more complete view of the advantages of moving to a Modern Desktop. appointments. a grasp on the use of functions and custom formulas. This course offers an introduction to Windows 10, Objectives: Objectives: providing an forum for users to ask questions Objectives: and understand more about the transition to a modern • Understand how Microsoft Booking integrates with • Understand the difference between cloud storage desktop. the user’s Office 365 digital identity in OneDrive for Business and SharePoint Online • Learn about Templates and of Excel sheet • Learn how to access and navigate Bookings via structure Objectives: • Synchronize cloud storage locations to a device website and Teams application • Share and manage access to files and folders • Understand cell and sheet formatting tools • Learn how to create and customize services in a • Get familiar with Windows 10 by navigating through • Use modern attachments • Learn basic functions and formulas Bookings a Modern Desktop • Navigate OneDrive for Business and SharePoint • Learn how to use conditional formatting and see • Maximize your User Experience by learning how to • Understand Staff Types, how to add, search, and common examples manage Staff document libraries customize your Desktop to empower your best work • versions of a file • Understand the basics of Pivot tables to filter and • Identify key areas in Windows 10 that provides the • Understand how to add and edit Customer visualize data most options for customization information • Learn how to customize and manage their Booking • Get familiar with Settings – customize Windows 10 Page and how Bookings integrates with Teams to make it work for you

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Microsoft 365 Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security.

Microsoft Excel L200 L100 Microsoft Lists L100 Microsoft OneDrive for Business L100 Take a dive into the intermediate features of Excel This course introduces Microsoft Forms and Learn to stay on of it all with Lists, the smart *This course is often combined with the SharePoint Online course or the formatting, functions, and accessibility. Attendees demonstrates how to create surveys, quizzes, and information tracking app in Microsoft 365. Windows 10 course to offer a more complete view of the advantages of moving to a Modern Desktop. taking this course should have a strong understanding polls, how to respond in nearly any browser or mobile OneDrive for Business and Microsoft 365 make it easy of Excel’s basic features, navigation, functions, and device, and how to analyze those responses. to access, share, and collaborate on files from custom formulas. Objectives: anywhere. • Navigate and understand core functionality of Objectives: Objectives: Objectives: Microsoft Lists • Understand navigation and functionality in • Create, share, and track lists • Learn how to use OneDrive for Business to store • Expand knowledge of notable functions in Excel Microsoft Forms • Customize with custom views your important work files • Understand a wide variety of cell formatting to • Create forms, quizzes, and polls • Build lists from a template • Examine the advantages and convenience of having manipulate and interpret data • Change visual layout • Understand SharePoint Online and Teams all your data available to you at any given time with • Learn to create Pivot tables for data analyzation • Configure access and sharing settings integrations all the different ways to access your OneDrive • Understand options to restrict and protect data in • Learn question types • Understand column types • Keep your data constantly backed up with Excel • Make use of branching forms Automatic to OneDrive. • Utilize accessibility options in Excel using the Check • Analyzing responses • Maximize your local storage space with Files On- Accessibility tool and how to add alternative text Demand • Securely share your files by configuring Access Management and Settings

Microsoft OneNote L100 Microsoft Outlook and Outlook Mobile L100 Microsoft Outlook and Outlook Mobile L200 L100 Learn about OneNote, a digital note-taking app that This introductory course will expand on Outlook and This course illustrates how to use Outlook to keep *While the Planner course can stand on its own, it is recommended to be provides a single place for keeping all your notes, Exchange Online basics, terms, and features of the daily schedules, communicate, collaborate, and stay taken with the Microsoft Teams course. research, plans, and information. Notes are easy to Outlook Desktop and Outlook Mobile applications. organized. Attendees will expand their understanding This course introduces how to use Planner to organize, , and share, and you can search and find on more advanced features and tools in Outlook. allow teams to work together effortlessly by organizing projects visually in an easy-to-use important information quickly. Objectives: Objectives: application that works seamlessly across all your • Understand the relationship between Exchange • devices. Objectives: Online and Email Understand Rule creation and management • Set custom out of office messages to internal and • Discover OneNote versions and the differences • Become familiar with accessing and navigating Objectives: between them different modalities like Outlook Online, Outlook external individuals • • Understand Planner navigation and Microsoft 365 • Understand how to navigate OneNote and organize for Desktop, and Outlook Mobile Understand Delegation features • integrations content across notebooks, sections, and • Become an expert in navigation of the Outlook for Set up Signatures and • • See how to create and organize a plan • Learn how to bring different types of content Learn how to use Delayed Delivery and Recall Desktop Client • Share a plan and assign tasks together • Understand new Microsoft 365 features in functions • • Learn to stay on top of tasks assigned to you • Understand how to create a notebook and Outlook such as @Mentions and MyAnalytics Utilize Shared/Sharing and Imported Calendars • • Learn to stay on top of the project using charts, notes Learn best practices to collaborate easily across • Review advanced topics such as Import/Export calendars, and specialized views Work with Planner • Use OneNote to organize meeting notes multiple time zones, including how to use and Rules in Teams or SharePoint • Set up OneNote for team collaboration Scheduling Assistant

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Microsoft 365 Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security. Microsoft PowerPoint L100 Microsoft PowerPoint L200 for the Web L100 Microsoft SharePoint Online L100 PowerPoint is a presentation program that is helping Deeply integrated with Microsoft 365 including This course introduces how to plan and collaborate *Combine this course with SharePoint Online or Windows 10 to offer a you to tell a story visually with pictures, charts, utilization of one’s digital identity within Microsoft 365. on projects easily with Project for the web. In this more complete view of the advantages of moving to a Modern Desktop. animations, and videos. This Training covers and Permissions, presence, and more are tied to this identity. course, learn to build a project, share with your This course focuses on the SharePoint Online experience introduction to PowerPoint including the topics below. team, and integrate with other amazing tools. in communication and team sites. Attendees will learn how to share and manage content, find information, Objectives: and collaborate across their organization. This Objectives: • Understand and practice using Themes available in Objectives: introductory course focuses on the experience for site • Using the to explore commands such as PowerPoint • Understand how Project for the web compares members. and background settings, templates, how to the • Using the Design Ideas to use alternate slide to Microsoft’s other project and work Ribbon for easy access formats automatically generated management solutions Objectives: • Building presentations starting with a template, including • Using Animation effects including Entrance, • Learn the value of projects and roadmaps • Successfully navigate SharePoint team and how to add demos, notes, reuse slides, insert tables and Emphasis, and Motion Paths • Navigate projects and roadmaps including communication sites pictures, Morph, and more • Best practices include transitions and animations, available views • Understand Microsoft 365 groups • Creating presenter captions and subtitles WordArt, SmartArt, tables and charts, and • Build and organize projects and roadmaps • Work with SharePoint document libraries • Using the Presenter Coach tool to help you practice and videos • Utilize dependencies and scheduling • Share files and folders with users outside of a group improve your presentation skills • 3D models and morphing for additional motion • Understand available integrations • Utilize shared resources in team sites including lists, options plans, and notebooks

Microsoft SharePoint Online L200 L100 L100 L100 Microsoft Word L200 This course expands on more advanced Microsoft Stream is an enterprise video This course introduces how to manage This course covers the fundamentals of This course will teach how to take word features of SharePoint Online sites, service where people in your organization your tasks easier by allowing you to Microsoft Word while introducing new documents to the next level with advanced focusing on Site Ownership and can upload, view, and share videos manage your to do list anywhere, set up features of the Microsoft 365 application. features. We will cover advanced features Architecture. Attendees of this course can securely. This course introduces how to an intelligent and personalized daily Objectives: such as comparing and merging expect to learn about sharing and view, manage, and share videos that aid in planner, and share lists with colleagues. documents, creating and formatting a • Understand the use of Word as a part permissions, workflow management, your team’s collaboration. table of contents, document translation Objectives: of the Microsoft 365 and various use content types, and various site architecture and more. Objectives: • Understand To Do use cases cases of the application components for building effective team • Navigate Microsoft Stream and and integrations • Learn the basics of navigation within Objectives: sites. discover content • Configure the To Do experience by Word • Review where to find relevant features Objectives: • Understand how to upload and reviewing settings • Master Word tools such as Formatting, with the Ribbon manage video • Learn to use List as a smart Insert, Design and Layout • Learn how Compare and can • Understand SharePoint Online team • Edit videos directly in Stream daily planner • Take your application usage to the next save time sites, communication sites, and hub • Add intelligence to videos • Make use of smart lists steps with references and Curriculum • Organize your work by creating a Table sites • Make videos engaging with a survey, • Learn to stay on track by setting steps, Vitae (CV) assistance of Contents • Plan a successful site by understanding poll, or quiz due dates, and reminders • Proof your document with Inspect, • Gather ideas and thoughts with functionality and best practices • Share videos and utilize integrations • Organize and share task lists Save, and Share Comments and Suggestions • Customize the look of a SharePoint site across Microsoft 365 with others • Learn to quickly translate your work in • Build a site and utilize web parts sections or the entire document. • Set approvals for documents • documents into emails with • Analyze usage data for a site Mail Merge, while preserving Formatting Options

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