Microsoft Store Customer Success Training Catalog - GCC Overview The Customer Success Training program is focused on experiential and tailored learning built for employees who are looking to achieve more with Microsoft technology. The Microsoft Store team partners with the customer to understand their unique needs and strategic goals. Experienced Microsoft trainers create an interactive learning environment focused on hands-on collaboration to drive excitement, discovery, and knowledge around the power of Microsoft Solutions. Training sessions are conducted at the customer site or virtually delivered via Microsoft Teams. Microsoft 365 Accessibility Windows Power Platform M Microsoft 365 Microsoft Microsoft Microsoft Outlook Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Windows Power Power Power Bookings OneNote OneDrive for (including Planner SharePoint Stream To Do Teams Accessibility 10 Apps Automate BI Business Mobile) Online Microsoft Teams Microsoft Teams—the hub for teamwork in Microsoft 365— can help your employees work together seamlessly. Teams is built for the different ways people work today. Microsoft Teams L100 Microsoft Teams L200 Microsoft Teams Breakout Rooms Microsoft Teams Calling L100 Microsoft Teams Channels & Files L100 An introductory course to Microsoft This course is designed to build on existing L100 Microsoft 365 Voice provides a secure, reliable, Channels are where work gets done—it Teams that will demonstrate the value Microsoft Teams knowledge to establish With breakout rooms, meeting hosts can break and rich cloud-based phone system backed by is where you’ll find conversations, apps, and of the tool and give attendees all they best practices and etiquette across available participants into separate meeting rooms for Microsoft Teams. In this course, learn to use shared files. The Files list makes it even easier need to get started working in their first apps. smaller group discussions, then bring groups the calling features you need. to view and sort all your team files. Team. back to the main meeting. Objectives: Objectives: Objectives: Objectives: Objectives: • Learn how to create and participate • Revisit application navigation to fortify • Discover how to set up breakout rooms • Understand Call settings in Teams • Understand shared resources in in a Team, including how to understanding and introduce advanced in a Microsoft Teams meeting • Learn to set up a voicemail Microsoft Teams navigate across requested features • Understand how to manage breakout • Assign, remove, and work with delegates • Learn about owner, member, and guest modalities (e.g., desktop, mobile, • Deep dive into integration with rooms as the meeting organizer • Learn to manage call history and capabilities tablet, etc.) Microsoft 365 and third-party apps (e.g., • Explore the participants’ experience of voicemail • Organize teamwork using channels • Understand how teams fits into their Tabs, Apps, Bots) breakout rooms • Be able to make an outgoing call and • Work in channels by having collaboration and productivity • In-depth look at SharePoint Online • Learn how to bring breakout room understand options including holding conversations, sharing files, and workflow integration and document collaboration participants back to the main meeting and forwarding connecting apps • Learn how Teams integrates with • Best practices for pre-meeting, meeting, • Collaborate on shared files Microsoft 365 and understand and post-meeting • Understand the difference between digital identity • Utilize best practices for increasing audio conferencing and PSTN • Work more efficiently with response rates and managing their own • Manage audio conferencing bridges connected apps in Teams notifications • Get familiar with creating and • Use Command/Search bar to navigate participating in meetings and find content more quickly Microsoft Store CST Catalog (Page 2) Microsoft Teams (continued) Microsoft Teams—the hub for teamwork in Microsoft 365— can help your employees work together seamlessly. Microsoft Teams Chat and Meetings L100 Microsoft Teams Meetings L100 Microsoft Teams as a Platform: Integrating Microsoft Teams Live Events (Attendee) L100 Chat is at the center of what you do and The meetings workload includes audio conferencing, Apps L200 Teams is for more than just communication and includes individual chats, group chats, and meeting video and sharing. This course will demonstrate key App integrations in Teams show up in a single user collaboration– attend a keynote presentation with up chats. Meetings can take collaboration to the next features of Microsoft Teams Meetings. interface and allows organizations to bring key to 10k attendees using Teams Live Events. level with real-time audio, video, and screen sharing. information, common tools, and trusted process to the Objectives: ________________________ Objectives: place where they gather, learn, and work. This training • Understand meeting scenarios will show the capabilities of apps in Teams and the • Learn when to use Chat and Meetings in Teams Microsoft Teams Live Events • Experience the meeting lifecycle and how to utilize ways people interact with them. • Participate in one-on-one, group, (Organizer) L100 Teams for better collaboration and meeting chats Objectives: • Learn to schedule meetings from Teams or Teams is for more than just communication and • View and manage chats and meetings Outlook • Identify types of apps, extension points for apps, collaboration. Host a company wide keynote • Understand how to view meeting details • Optimize settings to look and sound your best on and their UI elements in Teams presentation or host a digital event for larger • Take collaboration to the next level with real-time camera during video meetings • Efficiently use apps in a collaborative workspace audiences. audio, video, and screen sharing • Make use of all features within Teams meetings • Access and install apps from the app store • Utilize the meeting recording, notes, and chat for • Manage applications for a Team or group ongoing collaboration Microsoft Power Platform The Microsoft Power Platform is more than the sum of its parts. Connect them together—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—and build end-to-end business solutions. Microsoft Power Apps L100 Microsoft Power Automate L100 Microsoft Power BI L100 *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity *This is an introductory course within Microsoft Business Applications. Recommended to be *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity with with Excel and access to the PowerApps service delivered in a series with Power Apps Excel and access to the Power BI Service Power Apps allow everyone to implement custom and powerful business Attendees taking this course will learn the basic elements of Power Power BI lets you easily unify data from many sources to create solutions. It is a no-code/low-code platform for building apps that builds Automate, including an overview of types of flows, how to create flows interactive, immersive dashboards and reports that provide actionable off concepts such as formulas in an Excel spreadsheet. from templates or from scratch and understand how these can be insights and drive business results. This course will provide an integrated with existing systems and applications like Microsoft Teams. overview Power BI and how its services and applications work together. Objectives: Objectives: Objectives: • Learn the basic elements of Power Apps, including how to build a blank • Become an expert on accessing and navigating Power Automate • Understand the building blocks of Power BI canvas app and connect it to a data source (e.g., SharePoint list) • Understand key components of a Flow • Explore how Power BI can enable you make confident decisions using • Customize elements of your app and configure and manage app • Maximize efficiency through pre-built Flow templates analytics Settings • Get familiar with Connectors, Data Source, and AI Builder • Collaborate with Power BI in Microsoft Teams • Understand how to easily share an app with other members of your organization • Learn how to create your first Flow • Connect to a Power BI dataset and begin visualizing data • Learn how PowerApps integrates with other Microsoft products and • Understand how your Flows can be integrated with your existing • Save a report within the Power BI service services such as Power Automate, SharePoint Online, and Microsoft systems and applications such as Microsoft Teams Teams Microsoft Store GOV CST Catalog | Page 2 Microsoft Store CST Catalog (Page 3) Microsoft 365 Accessibility Microsoft 365 Accessibility training is available for a range of users including vision, hearing and neurodiversity. Attendees can expect to learn how to set up and navigate the settings within Windows 10 and Microsoft 365 desktop applications including Microsoft Teams. Creating Accessible Content with M365 L100 Microsoft 365 Accessibility: Microsoft 365 Accessibility: Microsoft 365 Accessibility: There is no limit to what people can achieve when Low Vision L100 Deaf and Hard of Hearing L100 Neurodiversity L100 technology reflects the diversity of all who use it. This Learn about accessibility tools and features for people Learn about specialized features for those who are Innovative tools such as dictation and Windows Hello course shows how people at school and work can who are blind, color blind, or