Company Profile 1.Cdr
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COBRANET Your Preferred Internet Service Provider Always on the GO! COMPANY PROFILE CONTENTS · Execuve Summary 2 · Our Services, Our Network, Our Superior Support 3-4 · Our Organizaon, Our People 5 Sales Field and Network Engineering Teams Client Support Billing · Residenal Offers 6-7 · Enterprise Innovave Offers 8-9 · Our Service Commitment 10 · All-in-One Internet Soluons: Connecvity 11 · All-in-One ICT Soluons: Managed & Professional Services 12 · Special Projects 13-14 · Some of our Disnguished Clientele 15-16 EXECUTIVE SUMMARY Cobranet, based in Lagos, with a branch in Abuja, is one of Nigeria’s most innovave Internet Service Provider. Our digital footprint has grown immensely since our incorporaon in 2003. Today, we are proud to provide every segment of society with a reliable link to the digital universe. Cobranet is an affiliate of the Boulos Group. The Group has been operang in Nigeria since the 1950s and is naonally celebrated for its numerous, locally produced brands (e.g. Rose of Africa) as well as the internaonal brands it represents (e.g. Suzuki). Cobranet serves Residenal and Enterprise markets and our clients benefit from 3 different technologies: UGO the Mobile network, UGO Bridge the state-of-the-art fixed wireless and the new UGO Fibre service. Consistency of our services became the benchmark of the industry. Our enre network topology is currently rugged, dynamic and fully redundant with negligible downmes: figures showing extremely high availability exceeding 99.8%. Our promise is to connue providing innovave soluons at the best feature-to-price and service-to-price rao on the market. Our mission is, “To be a Service Provider of choice in Internet and related fields with the aim of eventually addressing the enre Naon. Cobranet aims to leverage its edge over compeon in products and services, improves Quality of its work and Sasfacon of its clients. Cobranet, in the near future, aims to set an example of a professional service company of the 21st Century”. Our mission simply is “Always on the Go” November 2015 02 Always on the Go! OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT OUR SERVICES INTERNET SERVICE PROVISION: 3 Different Technologies Our 3 Line of Products (UGO, UGOBRIDGE and UGOFIBRE) let us offer Internet service and leased lines, same or next day on the shelves systems. Customer tailored soluons with low-latency, high throughput -up to 50 Mbps on Radio and on Fibre- with Acve Redundant configuraons are proposed. More Value Added services are also available. The UGO Fibre Technology, based on a Metropolitan new Fibre Technology with enhanced dynamic configuraons for improving security and flexible management, offers a very broad capacity to corporate instuons and FTTH services; The UGO Bridge Network, a state-of-the-art Radio Technology with enhanced dynamic configuraons for improving security and flexible management, which offers a broad capacity to corporate instuons and blue-chip companies up to 50 Mbps; The UGO Network is based on McWiLL Technology, with complete mobility features provides High-speed Data and Voice Services to both fixed and mobile users in NLOS (Nonline of Sight) environments. This system is ideal for home users and small businesses; MANAGED AND PROFESSIONAL SERVICES The new Managed and Professional Services posion Cobranet as a provider of a complete soluon in the ICT market. Some of these services are listed below and developed later in this profile: Security Products & Services Network Management Soluons Back Up as a Service Value Added Services VOICE SERVICES By partnering with Esalat, Avaya and other top networking vendors, Cobranet launched its Voice and Telephony services. IP phone lines can be bundled with Closed User Group (CUG) mobile lines and offered in different branches via IP and Virtual PABX. 03 Always on the Go! OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT OUR NETWORK RESILIENT NETWORK: ENSURING STABILITY & AVAILABILITY OF INTERNET SERVICE To ensure high stability and availability of Internet service to our clients, Internaonal Capacity is provided via 2 submarine cable operators and our backbone / backhaul is based on a Ring Topology with Fibre terminaons and Microwave links. Apart from the Data Centre located in Lekki, Cobranet operates a Disaster Recovery Centre in Victoria Island with advanced Cyber defense in place, we are able to connually protect our network infrastructure from a full-spectrum of security threats, manage bandwidth intensive applicaons and enhance operaonal efficiency. SUPERIOR CLIENT SUPPORT AVAILABLE 24/7 By offering superior 24/7 client support and reliable Internet and Data monitoring, we endeavor to connually provide our customers the means to achieve their targets while enjoying the Peace-of-mind of being Cobranet users. Consistency of our services became the benchmark of the industry. 04 Always on the Go! OUR ORGANIZATION, OUR PEOPLE “Cobranet has established a dynamic structure, a flexible Management informaon System and relies on highly skilled and movated Staff. The above let us bring not only Quality of Services but also Sasfacon to our clients with the best efficiency.” SALES As part of Cobranet’s commitment to deliver premium services, our sales teams work in partnership with clients (from households to corporate) to meet project requirements and budgetary allocaons. Managed by engineers and execuves who themselves are seasoned industry professionals, our sales team is commied to using best industry pracces to help clients achieve Sasfacon and high Return on Investments (ROI). FIELD AND NETWORK ENGINEERING TEAMS Cobranet favourably competes with internaonal counterparts through a technologically advanced network and systems engineering design. Offering world-class standards, our senior engineers were all once execuves for mul-naonal companies with a working experience in different sectors of the telecommunicaon industry from manufacturers, engineering and operators, mainly in ISPs’ and Services provision companies covering design, implementaon, operaons, control and management. The above let us deliver a superior Internet experience and services to our clients each me they log on the World Wide Web. CLIENT SUPPORT Our atude and commitment to our clients’ Peace-of-mind is what sets us apart from the compeon and is a key component to the secret of our success. Through problem ownership and quick responsiveness, our service differenator is delivering the fastest problem-solving each me a client faces difficules. This is achieved by adopng a Client Centric Culture, maintaining connuous staff training and adopng a funconal quality control system focused on aer-sales acvies. Cobranet operates a 24/7 Call Centre, while its mobile engineering teams are always on standby, in various locaons within Lagos. BILLING At Cobranet, checking your account and paying your bill have never been easier. Cobranet ulizes a Web Self Care automated billing system to provide clients with instant details of their accounts. Through this means, clients are saved the frustraon of hard copy invoices and / or aached files in emails. 05 Always on the Go! RESIDENTIAL OFFER Cobranet Limited provides Internet service to the residenal market since 2003 and quality of its services became a bench of the market. Our clients benefit from 2 different technologies: UGO the Mobile network, and the new UGO Fibre service (FTTH). Moreover, some new services are offered like IP telephony and security. UGO SERVICE UGO Service is based on a mobile broadband access technology in NLOS (non-line-of-sight) environments. UGO modems (CPE) have Wi-Fi in Built-in feature, Ethernet interface, support data and telephony services. UGO offers simple installaons (Plug and Play), Seamless Roaming, enabling users to carry the CPE everywhere with a wide choice of plans. Some UGO terminals are rugged for outdoor usage and provide very high speed. UGO FIBRE, THE BROADBAND SERVICE Our new UGO Fibre plans are the real broadband offer with Very High Speed. They are available in different areas, Lekki, Oniru, and Ogudu for a start. Many other locaons are projected for 2016. UGO Fibre modems have Wi-Fi in Built-in feature, Ethernet interface, support data and telephony services. VARIETY OF PLANS With our different Internet plans, our customers can be permanently connected and choose the plan, which suits their needs: Unlimited quota, Volume or Time based plans are available. Recharge for residenal plans is done through purchase of refill scratch cards or Top-Up cards which can be purchased at designated Points Of Sale (POS). We also provide a convenient way to recharge subscripons online using a Mastercard, Verve, etranzact as well as an Interswitch card. Our plaorm is easy, safe and secure and allows a 24/7 recharge. 06 Always on the Go! RESIDENTIAL OFFER POINT OF SALE OUTLETS Cobranet operates a number of UGO shops and partners with dozens of dealers across Lagos. Kindly visit our website www.cobranet.ng for a full list of shops and their locaons to purchase your UGO devices and recharge cards. CUSTOMER SUPPORT A 24/7 Call Center and mobile engineering teams in various locaons within Lagos provide a high quality technical support to our clients. Moreover, our customers can also visit one on of our Service Centers spread across Lagos and get an instant tangible help. Complete informaon on offered Services for residenal market are available on Cobranet Web Site: www.cobranet.ng 07 Always on the Go! ENTERPRISE INNOVATIVE OFFER COST EFFECTIVE SOLUTIONS Our 3 Line of Products (UGO BRIDGE, UGO BRIDGE Fibre and Point-to-Point radios) let us offer On-the-shelves and customer tailored soluons with low-latency and high-throughput up to 50Mbps. Different Customer Premises Equipment (CPE) models are available. AVAILABILITY/ RELIABILITY While our track record exceeds availability as high as 99.8%, we rely on our Ring Topology Backbone/Backhaul and two Internaonal Capacity operators to guarantee customers’ IT infrastructure an upme of up to 99.5%. However, if a client applicaon requires availability exceeding 99.5%, soluons based on redundant POP/AP on different networks are available.