COBRANET Your Preferred Internet Service Provider
Always on the GO!
COMPANY PROFILE CONTENTS
· Execu ve Summary 2
· Our Services, Our Network, Our Superior Support 3-4
· Our Organiza on, Our People 5
Sales
Field and Network Engineering Teams
Client Support
Billing
· Residen al Offers 6-7
· Enterprise Innova ve Offers 8-9
· Our Service Commitment 10
· All-in-One Internet Solu ons: Connec vity 11
· All-in-One ICT Solu ons: Managed & Professional Services 12
· Special Projects 13-14
· Some of our Dis nguished Clientele 15-16 EXECUTIVE SUMMARY
Cobranet, based in Lagos, with a branch in Abuja, is one of Nigeria’s most innova ve Internet Service Provider. Our digital footprint has grown immensely since our incorpora on in 2003. Today, we are proud to provide every segment of society with a reliable link to the digital universe.
Cobranet is an affiliate of the Boulos Group. The Group has been opera ng in Nigeria since the 1950s and is na onally celebrated for its numerous, locally produced brands (e.g. Rose of Africa) as well as the interna onal brands it represents (e.g. Suzuki).
Cobranet serves Residen al and Enterprise markets and our clients benefit from 3 different technologies: UGO the Mobile network, UGO Bridge the state-of-the-art fixed wireless and the new UGO Fibre service. Consistency of our services became the benchmark of the industry.
Our en re network topology is currently rugged, dynamic and fully redundant with negligible down mes: figures showing extremely high availability exceeding 99.8%. Our promise is to con nue providing innova ve solu ons at the best feature-to-price and service-to-price ra o on the market. Our mission is, “To be a Service Provider of choice in Internet and related fields with the aim of eventually addressing the en re Na on. Cobranet aims to leverage its edge over compe on in products and services, improves Quality of its work and Sa sfac on of its clients. Cobranet, in the near future, aims to set an example of a professional service company of the 21st Century”. Our mission simply is “Always on the Go” November 2015
02 Always on the Go! OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT
OUR SERVICES
INTERNET SERVICE PROVISION: 3 Different Technologies Our 3 Line of Products (UGO, UGOBRIDGE and UGOFIBRE) let us offer Internet service and leased lines, same or next day on the shelves systems. Customer tailored solu ons with low-latency, high throughput -up to 50 Mbps on Radio and on Fibre- with Ac ve Redundant configura ons are proposed. More Value Added services are also available.
The UGO Fibre Technology, based on a Metropolitan new Fibre Technology with enhanced dynamic configura ons for improving security and flexible management, offers a very broad capacity to corporate ins tu ons and FTTH services;
The UGO Bridge Network, a state-of-the-art Radio Technology with enhanced dynamic configura ons for improving security and flexible management, which offers a broad capacity to corporate ins tu ons and blue-chip companies up to 50 Mbps;
The UGO Network is based on McWiLL Technology, with complete mobility features provides High-speed Data and Voice Services to both fixed and mobile users in NLOS (Nonline of Sight) environments. This system is ideal for home users and small businesses;
MANAGED AND PROFESSIONAL SERVICES The new Managed and Professional Services posi on Cobranet as a provider of a complete solu on in the ICT market. Some of these services are listed below and developed later in this profile:
Security Products & Services Network Management Solu ons Back Up as a Service Value Added Services
VOICE SERVICES By partnering with E salat, Avaya and other top networking vendors, Cobranet launched its Voice and Telephony services. IP phone lines can be bundled with Closed User Group (CUG) mobile lines and offered in different branches via IP and Virtual PABX.
03 Always on the Go! OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT
OUR NETWORK
RESILIENT NETWORK: ENSURING STABILITY & AVAILABILITY OF INTERNET SERVICE
To ensure high stability and availability of Internet service to our clients, Interna onal Capacity is provided via 2 submarine cable operators and our backbone / backhaul is based on a Ring Topology with Fibre termina ons and Microwave links. Apart from the Data Centre located in Lekki, Cobranet operates a Disaster Recovery Centre in Victoria Island with advanced Cyber defense in place, we are able to con nually protect our network infrastructure from a full-spectrum of security threats, manage bandwidth intensive applica ons and enhance opera onal efficiency.
SUPERIOR CLIENT SUPPORT AVAILABLE 24/7
By offering superior 24/7 client support and reliable Internet and Data monitoring, we endeavor to con nually provide our customers the means to achieve their targets while enjoying the Peace-of-mind of being Cobranet users. Consistency of our services became the benchmark of the industry.
04 Always on the Go! OUR ORGANIZATION, OUR PEOPLE
“Cobranet has established a dynamic structure, a flexible Management informa on System and relies on highly skilled and mo vated Staff. The above let us bring not only Quality of Services but also Sa sfac on to our clients with the best efficiency.” SALES As part of Cobranet’s commitment to deliver premium services, our sales teams work in partnership with clients (from households to corporate) to meet project requirements and budgetary alloca ons. Managed by engineers and execu ves who themselves are seasoned industry professionals, our sales team is commi ed to using best industry prac ces to help clients achieve Sa sfac on and high Return on Investments (ROI). FIELD AND NETWORK ENGINEERING TEAMS Cobranet favourably competes with interna onal counterparts through a technologically advanced network and systems engineering design. Offering world-class standards, our senior engineers were all once execu ves for mul -na onal companies with a working experience in different sectors of the telecommunica on industry from manufacturers, engineering and operators, mainly in ISPs’ and Services provision companies covering design, implementa on, opera ons, control and management. The above let us deliver a superior Internet experience and services to our clients each me they log on the World Wide Web.
CLIENT SUPPORT Our a tude and commitment to our clients’ Peace-of-mind is what sets us apart from the compe on and is a key component to the secret of our success. Through problem ownership and quick responsiveness, our service differen ator is delivering the fastest problem-solving each me a client faces difficul es. This is achieved by adop ng a Client Centric Culture, maintaining con nuous staff training and adop ng a func onal quality control system focused on a er-sales ac vi es. Cobranet operates a 24/7 Call Centre, while its mobile engineering teams are always on standby, in various loca ons within Lagos. BILLING At Cobranet, checking your account and paying your bill have never been easier. Cobranet u lizes a Web Self Care automated billing system to provide clients with instant details of their accounts. Through this means, clients are saved the frustra on of hard copy invoices and / or a ached files in emails.
05 Always on the Go! RESIDENTIAL OFFER
Cobranet Limited provides Internet service to the residen al market since 2003 and quality of its services became a bench of the market. Our clients benefit from 2 different technologies: UGO the Mobile network, and the new UGO Fibre service (FTTH). Moreover, some new services are offered like IP telephony and security.
UGO SERVICE
UGO Service is based on a mobile broadband access technology in NLOS (non-line-of-sight) environments. UGO modems (CPE) have Wi-Fi in Built-in feature, Ethernet interface, support data and telephony services. UGO offers simple installa ons (Plug and Play), Seamless Roaming, enabling users to carry the CPE everywhere with a wide choice of plans. Some UGO terminals are rugged for outdoor usage and provide very high speed.
UGO FIBRE, THE BROADBAND SERVICE
Our new UGO Fibre plans are the real broadband offer with Very High Speed. They are available in different areas, Lekki, Oniru, and Ogudu for a start. Many other loca ons are projected for 2016. UGO Fibre modems have Wi-Fi in Built-in feature, Ethernet interface, support data and telephony services.
VARIETY OF PLANS
With our different Internet plans, our customers can be permanently connected and choose the plan, which suits their needs: Unlimited quota, Volume or Time based plans are available. Recharge for residen al plans is done through purchase of refill scratch cards or Top-Up cards which can be purchased at designated Points Of Sale (POS). We also provide a convenient way to recharge subscrip ons online using a Mastercard, Verve, etranzact as well as an Interswitch card. Our pla orm is easy, safe and secure and allows a 24/7 recharge.
06 Always on the Go! RESIDENTIAL OFFER
POINT OF SALE OUTLETS
Cobranet operates a number of UGO shops and partners with dozens of dealers across Lagos.
Kindly visit our website www.cobranet.ng for a full list of shops and their loca ons to purchase your UGO devices and recharge cards.
CUSTOMER SUPPORT
A 24/7 Call Center and mobile engineering teams in various loca ons within Lagos provide a high quality technical support to our clients.
Moreover, our customers can also visit one on of our Service Centers spread across Lagos and get an instant tangible help.
Complete informa on on offered Services for residen al market are available on Cobranet Web Site: www.cobranet.ng
07 Always on the Go! ENTERPRISE INNOVATIVE OFFER
COST EFFECTIVE SOLUTIONS
Our 3 Line of Products (UGO BRIDGE, UGO BRIDGE Fibre and Point-to-Point radios) let us offer On-the-shelves and customer tailored solu ons with low-latency and high-throughput up to 50Mbps. Different Customer Premises Equipment (CPE) models are available.
AVAILABILITY/ RELIABILITY
While our track record exceeds availability as high as 99.8%, we rely on our Ring Topology Backbone/Backhaul and two Interna onal Capacity operators to guarantee customers’ IT infrastructure an up me of up to 99.5%. However, if a client applica on requires availability exceeding 99.5%, solu ons based on redundant POP/AP on different networks are available.
ENTERPRISE AND SME MARKETS
Dedicated Internet Plans give your company or organiza on need for cri cal communica ons the high-speed and a full- me connec on to reach the next level of performance. Our plans offer secure, reliable access, customizable bandwidths as well as 24/7 monitoring and technical support.
Cobranet serves Enterprise and SME markets by offering a global solu on:
Corporate Connec vity Services Dedicated, Shared or customized Leased Lines to suit your requirements over a State- Of- The -Art Radio and Fibre networks are available across Lagos and Abuja. Network topology is rugged, dynamic and fully redundant with negligible down mes.
Managed Services Solu ons, ranging from Security, Network Management, Back up as a Service (BaaS) to other Value Added Services (VAS) are also proposed.
DEDICATED INTERNET PLANS
Dedicated Internet Plans provide Full-Time High-Speed connec on to companies and fulfill today business’ cri cal communica on requirements to help them reach the next level of performance. The plans offer secure, reliable access, customizable bandwidths as well as 24/7 monitoring and technical support. The plans are available from as low as 2/2 Mbps to as high as 50/50Mbps depending on the business needs or budget. Dedicated plans are currently available in Lagos, Abuja, Ogun state, Kano City and Port-Harcourt.
08 Always on the Go! ENTERPRISE INNOVATIVE OFFER
BUSINESS INTERNET PLANS
Business plans are ideal for small and medium scale businesses or organiza ons that require high quality service with a small budget. The plans are affordable, reliable, safe and secure and are currently available in Lagos and Abuja. Our promise is to con nue to provide innova ve and World Class solu ons at the best feature-to price and service –to –price ra os.
SALES APPROACH AND METHODOLOGY
First, our sales representa ves inquire about a prospect’s current environment and future needs and requirements regarding both Internet and ICT system. Gathered informa on is analyzed in order for our Presales team to propose the appropriate solu on in terms of technical requirement and cost effec veness while maintaining the best quality. Finally, a sales person meets the prospect, explains the proposal and concludes.
CUSTOMER SERVICES
Cobranet assigns Account managers to corporate clients and provide personalized “follow up” on customers’ requirements. Customers’ connec vity are monitored 24 hours by a dedicated team whose du es are verifying availability of the radio / fibre links and ensure all subscribers have online access to their assigned tools. On request, periodical and customized report can be generated showing the up me and usage of each link.
SUPPORT
Corporate Call Center (CCC) is available twenty-four hours a day, seven days a week and can be reached by phone and emails. Corporate Field department boasts a team of highly trained engineers who are always on standby, ready and eager to resolve any technical issue a Corporate client might be experiencing in Lagos and Abuja.
SERVICE LEVEL AGREEMENT (SLA)
SLA document is provided to each customer. It defines Service Commitment, Support Service Level, Availability and Service Quality and finally Escala on procedure and contacts.
09 Always on the Go! OUR SERVICE COMMITMENT
SERVICE COMMITMENT
Cobranet is commi ed to providing a reliable, high quality network to support its high-speed Internet & Leased Lines Services. As part of this commitment, Cobranet deploys the Best Prac ces in its field of business to guarantee the Quality of the Service.
CUSTOMER CARE PRINCIPLES
Cobranet shall adopt the following five Customer Care Principles that will guide how we do our business in responding to our customer's request. We will deliver quality, value and excellent service to customers every me. We will deliver quality and value for money, and always endeavor to put the customer first. We will always u lize responsible marke ng prac ces. We will make sure that our customers can make informed choices based on honest and straigh orward informa on we provide. We will protect the confiden ality of informa on given to us by our customers in keeping with sec on 146 of the Nigerian Communica ons Act, 2003.
SUPPORT
Our Support department’s highly experienced engineers are available 24/7 to a end to customers calls and to provide all needed help to resolve client’s problems. Our Service Centers are opened from 8am to 5pm Mondays through Saturdays to resolve any issue clients may be experiencing with their modems or devices. Our Field departments boasts a team of highly trained engineers who are always on standby, ready and eager to resolve any technical challenge a client might be experiencing and / or any technical failure on our networks.
CONTACT US
RESIDENTIAL Support, email: [email protected] 01-2716269/0700COBRANET CORPORATE Corporate Support, email: [email protected] 01-7767720, 08079292254, 08079292292
10 Always on the Go! ALL-IN-ONE INTERNET SOLUTIONS: CONNECTIVITY
SHARED AND DEDICATED INTERNET SERVICES
Up to 3Mbps Shared Internet Services Up to 50Mbps Dedicated Internet Services Addi onal Monitoring Service and Usage Reports VPN Capable Upgradable at any point of me: o Available on Fixed Wireless and Fibre Automa c Redundancy Links with Instant Fail over also available
TRANSIT AND MULTI-HOMING
Transit Network available for BGP Peering and Mul -homing: o Providing AS Numbers o Leasing of IP prefixes o Reflect client details in WHOIS Databases
Internet Interna onal Capacity backed up with: o 2 Upstream providers o 4 Fiber/Microwave Links for extreme availability
DISASTER DATA CENTRE
Cobranet is opera ng a disaster Data Center located in Victoria Island: o To secure provision of Data and Internet Services to it’s customers o To provide a disaster recovery center for it’s Data and for Coloca on services
FIXED LEASED LINES HIGHLY CUSTOMIZED UPON CLIENTS REQUIREMENTS
Leased Lines Based on Fixed Wireless and Fibre technology Perfect for Inter-branching and Interconnec on Typical Usage: o VoIP and Telephony o E-mail Exchange; File Transfers and Secure transac ons o Remote Access, Management and Video Surveillance
MOBILE LEASED LINES
Leased Lines Based on Mobile Wireless Perfect for the below usage: o Mobile Services; Tracking of vehicles
o Fuel/Environment remote probe and Monitoring o Banks ATM 11 Always on the Go! ALL-IN-ONE ICT SOLUTIONS: MANAGED & PROFESSIONAL SERVICES
MANAGED & PROFESSIONAL SERVICES let a company transfers day-to-day related management informa on responsibility to Cobranet as a strategic method for improved effec ve and efficient opera ons.
It can also help enterprises manage and deploy mul -vendor environments, save money, focus on strategic applica ons, remain agile and reduce business risk.
SECURITY PRODUCTS & SERVICES
Endpoint Protec on: An virus, An spyware by Symantec Data Loss Preven on: by McAfee Encryp on Endpoint: by McAfee Network Security: Unified Threat Management (UTM) by Cyberoam and For net Network Security Assessment o Who is accessing the network & resources? o How are the resources protected? o What data is protected?
NETWORK MANAGEMENT SOLUTIONS
Network Bandwidth Monitoring and Management Server and End-User Monitoring 24/7 Applica on Performance and Up me Monitoring and Support
Back Up as a Service (BaaS)
Backup and Recovery “Restore” Desktop & Laptop Edi on Online Backup Services Back up to disk and/or tape; Off-site copy in a hosted or DR environment Data De-duplica on; Virtualize Me; Archiving
VALUE ADDED SERVICES
Onsite Services Hos ng Services Co–Loca on
VOICE, VIDEO AND TELEPHONY
IP Based Voice Lines IP Telephony Systems Video Conferencing PROFESSIONAL SERVICES
Network Device Configura on Firewall Management Business Con nuity Management & Disaster Recovery 12 Always on the Go! SPECIAL PROJECTS
Cobranet is renowned for providing fast, secure and reliable service under all circumstances through our team of weathered and talented ICT experts who are armed with highly developed technological know-how and a state-of-the-art network infrastructure.
Cri cal projects achieved for numerous leading companies have firmly established us as a trust worthy and innova ve ICT Service Provider.
Among hundreds of special projects delivered on me and to the highest standards, the two case studies below tes fy to our experience, reliability, commitment and exper se.
Case 1 - LOTTERY SALES ICT PLATFORM
THE CHALLENGE Implemen ng a solu on to link thousands of Mobile and Fixed Lo ery Sales Terminals to main servers and hos ng of a Web and Smartphone based Draw Games applica ons.
THE SOLUTION Establishing a series of specialized gateways to ensure a con nuous communica on between the various terminals from different operators to the servers hosted locally with a disaster recovery in a foreign country to meet the standard prac ce in the sector of communica on and online services.
A highly secure remote access system is deployed for remote management and support from the development team located in a remote area.
The solu on has been deployed taking into conserva on cost effec veness, without jeopardizing the security of the data and the high availability of the system.
13 Always on the Go! SPECIAL PROJECTS
Case 2 - INFRASTRUCTURE ICT SOLUTION
THE CHALLENGE Deploying a complete Informa on Communica on Technology (ICT) infrastructure to enable a mul na onal company to setup its business in Lagos in a rapid and cost effec ve way.
THE SOLUTION Procurement of all ICT equipment based on the client business requirements, which consisted of Network devices, Computers, Printers, Scanners, Surveillance Cameras, IP Telephony and Video Conference.
Cobranet provided the connec vity -Internet and VPN to remote sites located in various countries- and professional services. Technical aspects of the project were handled by Cobranet while the client focused on financial, human resources and logis cs related to its code business.
Case 3 – PROVISION OF WIRELESS MANAGED INTERNET SERVICE FOR A COMPANY’S APARTMENT
THE CHALLENGE
Linking more than a dozen residen al compounds to Internet on a reliable, resilient and highly capable network in. A network to serve more than a thousand end-users, to enable them access securely the Internet and other private network resources in two different States in Nigeria.
THE SOLUTION
Building a hybrid ring network topology with Fibre Op cs and High throughput wireless links to interconnect all sites to Cobranet’s Point Of Presence. Users’ traffic is dynamically routed on this network to achieve higher availability and redundancy.
More than 300 Wi-Fi highly secured Access Points were deployment across all loca ons for a perfect coverage, centrally managed and monitored by a controller. This helped in less unexpected outages, more predic ve maintenance and be er end-user Internet experience.
14 Always on the Go! SOME OF OUR DISTINGUISHED CLIENTELE
Hundreds of companies across Lagos have chosen Cobranet as their preferred Internet and Professional Service Provider.
OIL SERVICE SECTOR M A N UFACTURING SECTOR · SUNTRUST OIL COMPANY NIG LTD · BOULOS GROUP AND COMPANIES · CHEVRON · ARTEE INDUSTRIES LTD · FALCON PETROLEUM · HONDA MANUFACTURING LTD · LAGOS CHANNEL MANAGEMENT · HYUNDAI HEAVY INDUSTRIES · NNPC · AFRICAN INDUSTRIES · PRIME ATLANTIC · DANGOTA GROUP · HEYDEN PETROLEUM LTD · DARAJU INDUSTRIES · HAVILAH ENERGY · LINDA MANUFACTURING · JAPAUL OIL · FINE CHEMICALS NIG · L EOPLAST INDUSTRY LTD · WEST AFRICAN SEASONING · SOLPIA NIGERIA LIMITED - X-PRESSION POWER GENERATORS SECTOR · V I J U INDUSTRIES · MIKANO · VITAL PRODUCT PLC · ALSTOM (Nuclear Energy) · SCOA Nigeria PLC · CUMMINS WEST AFRICA LTD · NIGER BISCUIT CO. LTD · AGGREKO INTERNATIONAL · SARK GENERATORS FINANCIAL SERVICE SECTOR · ASSOCIATED DISCOUNT HOUSE · ARK INSURANCE BROKERS · GLANVILL ENTHOVEN & CO · BANK PHB · RUSSELSMITH NIGERIA LTD · FCMB · LINKAGE ASSURANCE · ALPARI TRADING LTD · JC MANUCHAR TRADING TRADE AND SERVICE SECTOR · JUMIA BUILDING & CONSTRUCTION SECTOR · KONGA · BUILDWELL NIGERIA · DEALDAY · CHARTVET GROUP · PARK 'N' SHOP · BEAMCO NIGERIA · TRIDENT MARKETING LTD · INTER-BAU CONSTUCTION LTD · TREVI FOUNDATION · VITA CONTRUCTION LTD · PLYCON LTD · DAR AL HANDASAH
15 Always on the Go! SOME OF OUR DISTINGUISHED CLIENTELE
AVIATION SECTOR HOSPITALITY SECTOR · EMIRATES AIRLINES · PROTEA HOTEL · EGYPT AIR · IKEJA HOTEL (FEDERAL PALACE) · UNITED AIRLINES · BEST WESTERN HOTEL · AIR FRANCE · BLOWFISH HOTEL · ETHIOPIAN AIRLINES · ORCHID HOTEL · SOUTH AFRICAN AIRLINES · IBIS HOTEL · BRISTOW HELICOPTERS · CARGOLUX AIRLINES · ARIK AIR AVIATION CENTRE
PRINT AND MEDIA SECTOR TELECOM & IT SECTOR · AFROMEDIA · HUAWEI TECHNOLOGIES CO. NIG. LTD · GLOBAL OUTDOOR SYSTEMS · SYSTEMTECH SERVICES LTD · OPTIMUM EXPOSURES · COMPUTER WAREHOUSE GROUP · OPTIMA MEDIA GROUP · NEW HORIZON SYSTEM SOLUTIONS LTD · THE UNION · INDEPENDENT NEWSPAPER · TELL MAGAZINE
HEALTHCARE & PHARMACEUTICAL ENGINEERING SERVICES · EKO HOSPITAL · ETCO · REDDINGTON HOSPITAL · AMAZON ENERGY · HEALTHPLUS · MBH POWER LTD · PREMIUM HEALTH · GLOBESTAR ENGINEERING · NNPC MEDICAL · COMPACT MANIFOLD ENGINEERING SERVICES · VEDIC LIFECARE · HEALTHCARE INTERNATIONAL
GOVENMENTAL AGENCIES ENTERTAINMENT · LAGOS FREE TRADE ZONE COMPANY · TRACE NIGERIA · LEKKI FREE ZONE DEV. CO · KC GAMING NETWORKS · NATIONAL INSURANCE COMMISION · UBC 365
16 Always on the Go! Website:www.cobranet.ng Email:[email protected]
Cobranet Limited Plot 8, Rafiu Babatunde Street, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria. Corporate sales: 01-2716269 | 0700COBRANET @cobrane sp /Ugocobranet @GET_UGO in /company/cobranet-limited