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Commissioner's Report

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Commissioner's Report Commissioner’s Report 20 March 2018 About Transport for London (TfL) Contents Part of the Greater London Authority projects, using transport to unlock growth. 1 Introduction 5 family led by Mayor of London Sadiq Khan, We are working with partners on major we are the integrated transport authority projects like Crossrail 2 and the Bakerloo 2 TfL Scorecard 6 responsible for delivering the Mayor's aims line extension that will deliver the new for transport. homes and jobs London and the UK need. 3 Safety and security 8 We are in the final phases of completing the We have a key role in shaping what life Elizabeth line which, when it opens, will add 4 Healthy Streets and healthy people 16 is like in London, helping to realise the 10 per cent to London's rail capacity. Mayor's vision for a 'City for All Londoners'. 5 A good public transport experience 24 We are committed to creating a fairer, Supporting the delivery of high-density, greener, healthier and more prosperous mixed-use developments that are planned 6 New homes and jobs 40 city. The Mayor's Transport Strategy sets around active and sustainable travel will a target for 80 per cent of all journeys to ensure that London's growth is good 7 Our people 42 be made on foot, by cycle or using public growth. We also use our own land to transport by 2041. To make this a reality, we provide thousands of new affordable 8 Securing value and generating income 46 prioritise health and the quality of people's homes and our own supply chain experience in everything we do. creates tens of thousands of jobs and apprenticeships across the country. We manage the city's 'red route' strategic roads and, through collaboration with We are committed to being an employer the London boroughs, can help shape the that is fully representative of the character of all London's streets. These are community we serve, where everyone the places where Londoners travel, work, can realise their potential. Our aim is to shop and socialise. Making them places be a fully inclusive employer, valuing and for people to walk, cycle and spend time celebrating the diversity of our workforce will reduce car dependency and improve to improve services for all Londoners. air quality, revitalise town centres, boost businesses and connect communities. We are constantly working to improve the city for everyone. This means freezing We run most of London's public fares so everyone can afford to use public transport services, including the London transport, using data and technology to Underground, London Buses, the Docklands make services intuitive and easy to use, Light Railway, London Overground, TfL and doing all we can to make streets and Rail, London Trams, London River Services, transport services accessible to all. We London Dial-a-Ride, Victoria Coach Station, reinvest every penny of our income to Santander Cycles and the Emirates Air continually improve transport networks Line. The quality and accessibility of these for the people that use them every day. services is fundamental to Londoners' quality of life. By improving and expanding None of this would be possible without public transport, we can make people's the support of boroughs, communities lives easier and increase the appeal of and other partners who we work with to sustainable travel over private car use. improve our services. We all need to pull together to deliver the Mayor's Transport We are moving ahead with many of Strategy; by doing so we can create a better London's most significant infrastructure city as London grows. Commissioner’s Report 3 This paper will be considered in public 1 Introduction This report provides a review of major issues and developments since the Board meeting of 30 January. 4 Commissioner’s Report Commissioner’s Report 5 2 TfL Scorecard Period 11 Breakdown of scorecard measures categories: Safety and operations: 25% Customer: 25% People: 25% Financial: 25% Period 11 Year to date Period 11 Year to date Outcome Measure Actual Target Actual Target Outcome Measure Actual Target Actual Target Safety and operations People Reduction in KSIs on A workforce All staff workforce Safe and secure travel Quarterly Quarterly 42.8 see note Quarterly Quarterly 69.8 69.9 London’s roads (%) ▀ representative diversity (%) ▀ of London Workforce and B5+ workforce diversity (%) Quarterly Quarterly 41.3 39.2 800 743 9,889 8,665 ▀ customer injuries ▀ ▀ Action on equality Quarterly Quarterly ▀ ▀ Tackling crowding and Available passenger km (bn) Quarterly Quarterly 80 80 ensuring good growth ▀ A capable, engaged Total engagement (score) Annual Annual 56 59 workforce ▀ Streets journey time Improving public 88.6 87.1 88.8 88.5 Transformation milestone (%) Quarterly Quarterly 100 100 transport services reliability (%) ▀ ▀ A more effective, Bus excess wait time (minutes) 0.9 1.0 1.0 1.1 Transformation survey Quarterly Quarterly See note 0 ▀ ▀ efficient organisation Average bus speeds (mph) 9.3 ▀ 9.3 9.3 ▀ 9.2 Financial Tube excess journey 4.49 4.30 4.53 4.30 time (minutes) ▀ ▀ We are financially Net operating surplus (£m) 39 32 412 280 sustainable ▀ Deliver critical infrastructure, and prepare Key milestone delivery (%) 0 ▀ 100 66 ▀ 100 We are prudent Daily cash above minimum (%) 100 ▀ 95 100 95 for the Elizabeth line Period average cash 1,273 540 1,397 540 balance (£m) ▀ ▀ Customer We work for our customers Care metric (%) Quarterly Quarterly 46 51 ▀ On track Not on track ▀ ▀ Active and inclusive travel Public transport and 317 317 3,429 3,452 cycling journeys (m) ▀ ▀ Reducing impact on air quality, carbon NO2 concentrations (unit) Annual Annual Annual Annual and environment Deliver affordable housing Affordable housing (%) Quarterly Quarterly 35 ▀ 35 Notes: Creating an accessible Year to date scores for quarterly measures are as at Q3 (period 9) Step-free journeys (%) Annual Annual Annual Annual public transport system KSI: Figures for 2017 are provisional and subject to change and are currently available to the end of April 2017. Finalised figures for 2017 have been delayed due to the introduction of the Metropolitan Police Service (MPS) Case Overview and Preparation Application (COPA) and are scheduled to be published in summer 2018. Transformation survey: Results are due in Q4 6 Commissioner’s Report Commissioner’s Report 7 3 Safety and security Croydon tram overturning a pan-TfL issue at future meetings of regimes, particularly for hidden fixings, and Safety on buses We are continuing to address and meet the Safety, Sustainability and Human changes in our design processes. On 9 February, we completed a four- the recommendations made in the Rail Resources Panel. week safety announcement trial asking Accident Investigation Branch (RAIB) and The ORR also carried out an investigation passengers to hold on when the bus is SNC-Lavalin reports into the overturning We are awaiting decisions from the and has concluded that it is satisfied with moving. This was done to help reduce at Sandilands. Crown Prosecution Service and the ORR the actions we have taken to prevent the number of slips, trips and falls that on potential criminal and regulatory this happening again. As a consequence, accounted for up to 3,000 injuries in 2017. Our thoughts remain with everyone proceedings arising from the overturning. the ORR has advised that it will take no During the trial we revised the timing and affected. The Sarah Hope Line continues The Coroner’s inquest will also follow further action. wording of the announcements, and we to be available to all those affected to the outcome of those matters. are now studying how effective the trial provide help with counselling and Tackling dangerous drivers was at reducing incidents. other support. We have been working with the London In further action to tackle the danger Borough of Croydon on its plans to posed by bad drivers, we supported the Our bus operators are also trialling On 31 January and 1 February, we deliver community recovery activities Metropolitan Police Service’s Roads and new ideas and technology following hosted a Trams Summit, which was following the event at Sandilands. We Transport Policing Command (RTPC) awards from our new Bus Safety attended by other UK tram operators will provide £750,000 of funding over in a week of enforcement action from Innovation Fund, including: vehicle and transport authorities including the next three years to support those Monday 22 to Sunday 28 January. Police audio-visual systems to warn nearby Transport for Greater Manchester, activities. To enable us to make those officers from across the RTPC were pedestrians and cyclists that a bus is South Yorkshire Passenger Transport payments, the Mayor has delegated the involved in a focused enforcement and approaching; intelligent sensors that Executive, and Edinburgh Trams. This relevant powers to TfL and directed us education programme to address the detect fatigue from the movement of is part of our continuing work with to do so. The money will support health alarming rise in the number of people eyes and direction of sight of bus drivers; the wider tram industry to learn every and social services in New Addington and making calls, texting and watching videos acceleration limiters to make pulling lesson, implement the RAIB’s report the surrounding community, where many when driving. away smoother; risk-based psychometric recommendations, and introduce further of those directly or indirectly affected by testing in recruitment; and a joint project measures that could improve tram safety the tragedy live. We will work together More than 1,000 offences were recorded with the London Cycling Campaign across the UK. with Croydon Council over the next throughout the week, with 636 drivers to introduce vulnerable road user three years on identifying projects and caught using mobile phones, 119 for champions in bus depots.
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