The RRIS Counselors' Tip Book
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The RRIS Counselors’ Tip Book 1 A tutorial on How on Settle in Israel All you need to know about your arrival to Israel! If you need a point of reference to any bureaucratic arrangement, places of leisure and entertainment, and even Pubic transportation - this is what you need to read! Tip: check the IDC Student Union website, they have many discounts for students, look for the sign on the tip book and check their website for more information - https://www.idchome.co.il/idc-360 Setting up the Internet ................................................................................................................ 3 Setting up Cable/ Satellite TV .......................................................................................................... 4 Paying your bills................................................................................................................................. 5 Water .......................................................................................................................................... 5 Gas, Electricity .......................................................................................................................... 6 Arnona (property tax)........................................................................................................... 7 Va'ad Bayit......................................... ........................................................................................ 8 Opening a Bank Account .................................................................................................................... 8 Getting a Mobile Phone ...................................................................................................................... 10 HealthCare .................................................................................................................................................. 11 Driving in Israel......................................................................................................................................... 12 Public Transportation........................................................................................................................... 13 Learning Hebrew, Newspapers ...................................................................................................... 15 Laundry ........................................................................................................................................................ 16 Food Guide.................................................................................................................................................. 17 2 Going Out in Herzliya, Tel- Aviv............................................................................................ 29 Radio Stations ......................................................................................................................................... 21 Glossary, Important numbers ...................................................................................................... 22 Setting up the Internet To set up a home Internet connection in Israel, you need two providers: an infrastructure provider (the modem and telephone line) and a service provider (the user-name and password provider). It is easy to make the mistake of getting one provider and not the other, therefore make sure you know which company is providing what. Tip: Internet companies can be flexible in determining monthly payments, so don’t hesitate to bargain and do mention you are a student! Another thing to consider is that Internet infrastructure provider companies (See below) often provide what they call a “bundle” package. This is where you are given a single monthly price for the services of both providers (infrastructure and service). Again, don’t hesitate to ask if this option is available. Here are some of the main internet infrastructure providers: • Bezeq - www.bezeqint.net 1-800-014-014 • HOT - www.hot.net.il *6900 • 012Smile - www.smile.net.il 1-800-200-300 *3012 • 018 - http://www.018.co.il/ *0018 • Triple C https://www.ccc.co.il *6400 Note that typical packages supplied by these companies will feature a minimal contractual period of 12 months or more. You will be charged a monthly fee whether your use the Internet or not for the duration of your contract. 3 Tip: If you will be absent from your apartment for a long period of time, such as summer vacation, it is worthwhile to call your provider and see if they can freeze your line for the time you are gone and reopen it when you return. It may be in their interest to help you if you are planning on extending your contract and you may be able to save some money in the long run! Setting up Cable/ Satellite TV Israel has two main satellite and cable providers that offer several program packages including a wide range of international and English-speaking channels, in addition there is another option which has a more narrow range of possibilities but is relatively cheaper. Check out their Internet sites to see which package would be best for you! These three providers are: HOT: www.hot.net.il *6900 • YES www.yes.co.il *2080 CellcomTV https://www.cellcomtv.co.il/ *3123 Partner TV partner tv *5484 Tip: If you are an "Oleh Chadash" or someone with Oleh rights you may deserve a certain discount. Also, don’t forget to mention that you are a student for more favorable prices! 4 Paying Your Bills In Israel, there are various ways to pay your bills. The next few pages will describe the different ways to pay every kind of utility bill. Tip: Certain web-sites are available which allow you to pay most of your bills, including Arnona (property tax) or even parking tickets, using your credit card, free of commission! In this way you can pay all your bills at once without having to leave your house. Visit www.mybills.co.il or www.citypay.co.il (in Hebrew) for this service. You might also want to consider your online bank account if you have one, there will usually be an option for online bill payments. Water bill: In Israel, every municipality has its own way of administrating water consumption and billing for its water and sewage services. In some cities the water bill is paid as part of the municipal taxes, otherwise known as "Arnona", to the municipality itself, or in some cases, water is paid to an independent company. Therefore, don’t be surprised if you get a separate water bill or alternatively, if you don’t get a water bill, as you can be sure it is in your Arnona! The water bill should arrive every two months! If you are renting an apartment in Herzliya, you should transfer the bill to your name at city hall or "Iriya", in Hebrew. This typically requires bringing your lease agreement with you for approval. The process of transferring the water bill to your name is different in every city, therefore, it is recommended to check online at the city’s website. Note – This paragraph is not relevant for those living in IDC dorms! You should note that in Israel a "dud shemesh", or solar-heated tank, is used for heating water. This tank is located on the roof of your building. In order to have hot water on a cloudy day or in the winter, make sure you turn the “boiler” on 15-30 minutes before needed. Note- Don't forget to turn OFF the boiler when you're done! Paying your water bill is rather easy. You may select the payment method best for you from the following options: 5 • Credit card transaction – Details will be provided on bill. • Standing bank order – Rather than paying the bill manually every time, you may request to have the sum deducted directly from your account. Check the bill for further instructions. • Cash via post office – Go to the nearest post office branch (visit www.israelpost.co.il for branch map) and simply pay the cash amount. Note: Don’t forget that Israel is in the midst of a water crisis and cannot afford to waste any water. Please be responsible with your water consumption! Gas bill: Gas can be used to power your stove and/or as a heating mechanism in your apartment. Israel has three main gas companies. Ask the landlord or wait to receive your first bill to determine which company has hooked up your gas. • PazGas: www.pazgas.co.il *9636 . Emergency line: 1-800-667-788 • Amisra Gas www.amisragas.co.il 1-700-701-702 . Emergency line: 03-6417274 • Super Gas www.supergas.co.il *3114 . Emergency line: 1-800-347-826 The gas bill is bi-monthly and can be paid in the following methods: • Credit card transaction – See bill for further instructions or pay online via the company’s website. • Standing bank order – See bill for further instructions. • Cash via branch or post office – Depending on the gas provider you may either pay your bill in cash at the post office, or at the nearest gas company branch to you. Attention: If you suspect a gas leak in your apartment, call your company’s emergency line immediately, open the windows, and leave your apartment as soon as possible! 6 Electricity bill: Israel has one main electricity provider nationwide. If you don’t live in IDC dorms and are moving into a new apartment, it is advisable to transfer the bill to your name. To transfer bill to your name: 1. Read the current measure on the apartment’s electricity meter. 2. Call 103 3. Provide the following details: Contract number (available at the top left corner of the bill), your name, ID number, and the current measurement. You should note that your electricity bill is also bi-monthly. You can pay it through the following methods: