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correspondence of video consultation (Fig. 1). The board during the day. The video-consultation distancing while preserving the provision of directors prioritized overcoming the pathway was tested with earlier-appointed of healthcare. limitations hindering the scaling up of video super users in the surgical department Because we believe that video consultation. The success of this process who already knew how to operate the consultation holds promise in optimizing required the immediate cooperation and video-consultation software and hardware. outpatient care in the current crisis, we feel dedication of all stakeholders together, Because the first test failed, another test was that others may benefit from our approach which are otherwise known to be important scheduled for the next morning. and efforts. By sharing this roadmap, we aim barriers to the scaling up of any innovation Day 3, the day on which everything to inspire other centers to scale up virtual within a hospital4. needed to come together, started care to cope with COVID-19. ❐ On day 1, a crisis policy team was with a stand-up meeting and a short appointed, consisting of members of the brainstorming session regarding the failed Esther Z. Barsom , Tim M. Feenstra , department heads of the intensive care test of the day before. By the end of the Willem A. Bemelman, Jaap H. Bonjer and units, clinical wards, outpatient clinics, morning, the new test was successful, Marlies P. Schijven ✉ representatives of the internet technology and the video-consultation pathway was Department of Surgery, Amsterdam Gastroenterology department, the EHR service center merged with the live environment of the and Metabolism, Amsterdam UMC, University of and chief security officers.
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