TECHNOLOGY THAT ACTUALLY SIMPLIFIES YOUR LIFE. Background
Customer Handbook
Features This Handbook is intended to serve as a comprehensive reference for Hyundai dealership personnel. It provides an overview of the Telematics marketplace, information about Blue Link™ features, the dealer-assisted Blue Link enrollment process, and the initial setup of Blue Link Preferences. All information contained in this Handbook is based on the Enrollment June 2011 launch-version of Blue Link. For updates on Blue Link products and processes please visit: www.HyundaiBlueLink.com www.HyundaiDealer.com Sales Training: Preferences >> STAR Product Information >> STAR Practices Resources
Operation
Blue Link is a trademark of Hyundai Motor America. All rights reserved.
Implementation
BACKGROUND 1 Embedded Mobile phone-based AcuraAudi BMWBuickCadillacChevroletChryslerDodgeFordGMCHonda Assist Infiniti OnStar OnStar Isuzu OnStar Jaguar JeepKiaLand Rover Lexus OnStar OnStar (limited availability) Hands-free link LincolnMazda IntelliLink Mercedes-BenzMercuryMININissan Aid & mbrace Tele Uconnect PontiacPorsche Enform Uconnect SaabScion SYNC SubaruSuzuki ToyotaVolkswagen OnStar Volvo Uconnect OnStar (limited availability) OnStar (limited availability) OnStar UVO Safety Connect SYNC MINI Connected (iPhone app) SYNC Entune On Call (iPhone app) BACKGROUND Comparison Competitive Telematics Product Profiles
GM OnStar OnStar is a vehicle-embedded system that relies on mobile phone voice and data communication and GPS technology for location information. OnStar is one of the oldest vehicle telematics systems in the marketplace and offers select features for Emergency, Security, Navigation, Connection and Diagnostics. Drivers and passengers access OnStar features through either the vehicle’s audio interface or through the OnStar MyLink™ mobile app (available for iPhone® selected Android™ devices) and have the option of either a virtual or live agent response.
In early 2011, GM unveiled an expansion of its OnStar system by way of an aftermarket rearview mirror that would provide most of the service’s features to nearly any vehicle on the road, including non-GM models. The mirror taps power from the vehicle but is otherwise a self-contained unit that provides automatic crash detection, stolen vehicle tracking, hands-free calling and turn-by-turn directions. The mirror won’t allow for remote unlocking or engine starting. It will be available through Best Buy and requires Geek Squad installation, as well as a monthly or yearly OnStar fee.
The Blue Link Assurance package features are comparable to what OnStar offers in terms of Emergency and Security, however, Blue Link offers many more convenience and navigation features and delivers them through multiple interfaces to allow the driver to customize Blue Link to their user preference.
Ford SYNC Ford SYNC is a voice-controlled system that allows nearly any Bluetooth-enabled mobile phone and some digital media players to be paired by a customer with their vehicle and for the customer to make hands-free telephone calls and control music and other functions using voice commands, the vehicle’s steering wheel, or radio controls. The system consists of applications and user interfaces developed by Ford and third-party developers that run on the Microsoft Windows Embedded Automotive operating system. The key selling point of the system is hands-free, voice-activated operation, with instant voice recognition, however, because it is device-dependent, none of the features are functional if the customer does not have their device in the vehicle.
While Ford SYNC provides a great infotainment experience, Blue Link empowers the driver with over 30 features designed to protect and enhance the Hyundai owner’s driving lifestyle.
2 BACKGROUND 3 Safety Connect uses embedded GPS and cellular signaling cellular signaling GPS and uses embedded Safety Connect security services. vehicle safety and to provide only technology at with a call center can be in touch Connect, drivers With Safety and quick response vehicle and receive of a button in the the touch service providers. care from emergency system, integrating next-generation infotainment Entune is Toyota’s via smartphone and media and entertainment aspects of navigation onboard modem. themselves will not have an integration – vehicles MovieTickets. disabled while driving) include Bing, Apps (which are are separate versions, they however, and Pandora; com, OpenTable, installed users to have two copies of an app which may cause is limited). detractor when smartphone storage on their phone (a on select models in 2011. Entune is due out two navigation and Safety Connect plus Lexus Enform is Toyota Assist is a live-operator in-vehicle trip planning tools: 1) Destination up and request navigation system that allows the driver to call GPS to a particular destination; lookup and automatic setup of their application that allows for and 2) eDestination is a web-based of trip plans to the destination search and wireless transmission system. GPS mapping vehicle’s telematics system that is BMW Assist is a full-featured luxury on personal service through designed with a strong emphasis to in-vehicle requests. While live operators and direct response BMW Assist does offer safety and security features are limited, reports. The system is in-vehicle access to Google and Bloomberg it is mostly a suite of externally not designed to be user-controlled, conveniences. Rather than provisioned luxury offerings or in-vehicle it seems to smother the driver empowering the driver with tools, with comforts.
Lexus Enform BMW Assist
Toyota Safety Connect & Entune Safety Connect Toyota Blue Link Advantages Blue Link offers several competitive advantages:
s Blue Link is an embedded system that provides a consistent and easy-to-use experience. In general, embedded telematics systems offer several distinct benefits to a connected customer:
1. Faster delivery of emergency services
2. Early warning of vehicle maintenance and repair needs
3. Ability to locate and recover stolen vehicles
4. Easy access to information on gas stations, nearby restaurants, and other points of interest
s Blue Link includes an innovative voice recognition system that provides a robust and streamlined interactive experience. In essence, Blue Link makes the best use of both a speech server application and human-assisted speech recognition to handle phrases that the automated system can’t understand. All of this takes place seamlessly in the background (through the cloud) and results in a very high rate of satisfaction with and use of Blue Link’s voice command features.
s Blue Link offers the most features and points of access allowing owners to customize their Blue Link experience to their personal preferences. With Blue Link, features can be accessed from within the vehicle, via a mobile smartphone app or through the owner’s private web portal. Many features can be activated through multiple points of access and preferences can be set differently for different drivers.
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SIMPLIFIES YOUR LIFE. 1-855-2-BlueLink 1-855-2-BlueLink (1-855-225-8354) (1-855-225-8354) ?^Zmnk^l ?^Zmnk^l ;en^Ebgd:llnkZg\^ Hyundai Blue Link GM OnStar Ford Sync ;en^Ebgd:llnkZg\^ Hyundai Blue Link GM OnStar Ford Sync Automatic Collision Notification ü ü Automatic Collision Notification ü ü SOS Emergency Assistance ü ü 911 Assist SOS Emergency Assistance ü ü 911 Assist Enhanced Roadside Assistance ü ü Enhanced Roadside Assistance ü ü Monthly Vehicle Report ü ü ü Monthly Vehicle Report ü ü ü ;en^Ebgd>ll^gmbZel ;en^Ebgd>ll^gmbZel Remote Door Lock ü ü Remote Door Lock ü ü Remote Door Unlock ü ü Remote Door Unlock ü ü Remote Horn / Lights ü ü Remote Horn / Lights ü ü Remote Vehicle Start1 ü ü Remote Vehicle Start1 ü ü Quick Tips ü Quick Tips ü Location Sharing (social media) ü ü Location Sharing (social media) ü ü Voice Text Messaging (advanced outbound) ü Voice Text Messaging (advanced outbound) ü Automated Diagnostic Trouble Code Notification ü ü Automated Diagnostic Trouble Code Notification ü ü Maintenance Alert ü ü ü Maintenance Alert ü ü ü Recall Advisor ü ü Recall Advisor ü ü Service Link (to schedule service appointment) ü Service Link (to schedule service appointment) ü Stolen Vehicle Recovery ü ü Stolen Vehicle Recovery ü ü Stolen Vehicle Slowdown ü ü Stolen Vehicle Slowdown ü ü Vehicle Immobilization ü ü Vehicle Immobilization ü ü Valet Alert ü Valet Alert ü Panic Notification ü Panic Notification ü Alarm Notification ü Alarm Notification ü Geo-Fence ü Geo-Fence ü Speed Alert ü Speed Alert ü Curfew Alerts ü Curfew Alerts ü ;en^Ebgd@nb]Zg\^ ;en^Ebgd@nb]Zg\^ POI Search by Advanced Voice Recognition System ü2 ü3 POI Search by Advanced Voice Recognition System ü2 ü3 POI Web Search and Download ü ü POI Web Search and Download ü ü Turn-by-Turn Navigation ü ü ü Turn-by-Turn Navigation ü ü ü Daily Route Guidance with Traffic Conditions ü Daily Route Guidance with Traffic Conditions ü Traffic ü ü ü Traffic ü ü ü Gas Station Locations and Gas Prices ü ü Gas Station Locations and Gas Prices ü ü Eco-Coach ü Eco-Coach ü Restaurant Ratings ü ü Restaurant Ratings ü ü Weather ü ü ü Weather ü ü ü Music Search through Voice Commands O4 MyLink ü Music Search through Voice Commands O4 MyLink ü Advanced Calling Features Bluetooth MyLink ü Advanced Calling Features Bluetooth MyLink ü Phonebook Download Bluetooth Bluetooth Bluetooth Phonebook Download Bluetooth Bluetooth Bluetooth 1 Late availability 3 Software-only system, makes = Blue Link Assurance 1 Late availability 3 Software-only system, makes = Blue Link Assurance best guess of user intent best guess of user intent 2 Includes human-assisted speech = Blue Link Essentials 2 Includes human-assisted speech = Blue Link Essentials recognition to handle phrases 4 Optional on Veloster and recognition to handle phrases 4 Optional on Veloster and automated system can’t understand with Navigation = Blue Link Guidance automated system can’t understand with Navigation = Blue Link Guidance CUSTOMER 5 Like, I always wanna tell my buds when I come across an Like, I always wanna tell my buds awesome food truck, ya know? How about telling me what route I should take to work because of traffic or something. Show me that button! I try to figure how I can drive better for the environment. So I’m an eco-geek ... With gas prices where they are today, I always look for a With gas prices where they are today, station with the best prices. Pages?” “Information from the Yellow Pages? What are the Yellow starts driving, she’s I just worry that when my daughter gonna speed all the time. wrong with it? Glaring the car just tell me what’s Can’t really tell me anything worthwhile. dash lights don’t I know it’s against the law, but I miss being able to text but I miss being able to text against the law, I know it’s while I’m driving. in this stolen car and—BAM!—the They’re driving away down and shut it down remotely. cops slow the car Gotcha! cold to me hike back in the freezing Right, so she makes I say to myself, car. see if she remembered to lock the I do that with my phone?” Is there an app “Why can’t for that? I don’t know ... what if you’re out in the middle of in the middle what if you’re out know ... I don’t get a flat? at night, and you nowhere, In touch Convenience Information Information Easy access Safety Information Hands-free Security Convenience Safety CONNECTION from we’ve heard some typical comments for? Here are looking customer’s What are that question. in response to customers Consulting Questions Learn about customer’s needs by asking … Then consider presenting … How important are vehicle security and personal BLUE LINK ASSURANCE safety features in your vehicle choice? s (AVE YOU EVER BEEN INVOLVED IN AN ACCIDENT FOR WHICH s !UTOMATIC #OLLISION emergency services were needed? Notification and Assistance s (AVE YOU EVER FOUND YOURSELF OR A LOVED ONE IN A s 3/3 %MERGENCY situation where personal safety was in question? Assistance s (AVE YOU EVER REQUIRED ROADSIDE ASSISTANCE IN s %NHANCED 2OADSIDE hard-to-find locations? Assistance s 7OULD YOU LIKE TO RECEIVE PERIODIC MAINTENANCE AND s -ONTHLY 6EHICLE 2EPORT performance reports on your vehicle without going to the Service Department? How important is proper and efficient vehicle BLUE LINK ESSENTIALS maintenance and service in vehicle choice? s 7OULD YOU ENJOY HAVING YOUR VEHICLE RUNNING AND THE s 2EMOTE 6EHICLE 3TART right temperature when you get to it? s (AVE YOU EVER WISHED YOU COULD UNLOCK YOUR CAR s 2EMOTE $OOR 5NLOCK,OCK without going out to it or wondered whether you locked your car but didn’t want to go back and find out? s (AVE YOU EVER FORGOTTEN WHERE YOU WERE PARKED s 2EMOTE (ORN,IGHTS s (AVE YOU EVER WANTED TO HAVE EASY OR INSTANT ACCESS s 1UICK 4IPS to your vehicle Owner’s Manual while driving? s $O YOU FREQUENTLY USE &ACEBOOK OR 4WITTER TO UPDATE s ,OCATION 3HARING your social network on your activities? s $O YOU WISH YOU COULD TEXT SAFELY WHILE DRIVING s 6OICE 4EXT -ESSAGING s (AVE YOU EVER HAD DIFlCULTY EXPLAINING A VEHICLE s !UTOMATED $4# problem to the Service Advisor? Notification Service s $O YOU APPRECIATE REMINDERS AND UPDATES WHEN YOUR s -AINTENANCE !LERT vehicle needs service? s 2ECALL !DVISOR s (AVE YOU HAD AN ISSUE WITH YOUR VEHICLE THAT LATER THE s 3ERVICE ,INK Service Department couldn’t duplicate? 6 Learn about customer’s needs by asking … Then consider presenting … s (AVE YOU EVER HAD YOUR VEHICLE STOLEN Alarm Notification Stolen Vehicle Recovery Stolen Vehicle Slowdown CUSTOMER Vehicle Immobilization s $O YOU USE A VALET SERVICE AT RESTAURANTS OR Valet Alert shopping malls? s (AVE YOU EVER FOUND YOURSELF OR A LOVED ONE IN A Panic Notification situation where personal safety was in question? s $O YOU WANT TO LIMIT THE HOURS DISTANCE OR SPEED THE Geo-Fence vehicle can be driven? Speed Alert Curfew Alerts s 7OULD YOU LIKE TO RECEIVE PERIODIC MAINTENANCE AND Web Vehicle Diagnostics performance reports on your vehicle without going to the Service Department? How important are direction, traffic and location BLUE LINK GUIDANCE services in your vehicle choice? s (AVE YOU EVER BEEN LOST LOOKING FOR A NEW DESTINATION POI Search by Advanced but did not have the means to find it? Voice Recognition System s 7OULD YOU LIKE THE OPTION TO SELECT THE CLOSEST AND Gas Station Locations and cheapest gas station without researching it on the Gas Prices Internet first? s 7HEN TRYING A NEW RESTAURANT DO YOU CHECK THE Restaurant Ratings ratings prior to dining there? s $O YOU ROUTINELY USE -AP1UEST OR 'OOGLE -APS POI Web Search and to plan a drive? Download s $O YOU RELY ON YOUR CELL PHONE OR OTHER DEVICES Turn-by-Turn Navigation to navigate directions when traveling? s $O YOU TAKE VARYING ROUTES TO THE SAME LOCATIONS Daily Route Guidance with to avoid traffic? Traffic Conditions s $O YOU TRAVEL IN HIGHLY CONGESTED AREAS Traffic s $O YOU TRAVEL IN AREAS WHERE WEATHER CONDITIONS Weather impact your drive time or route? s )S DRIVING YOUR VEHICLE ECONOMICALLY IMPORTANT TO YOU Eco Coach 7 FEATURES Blue Link Byte* Blue Link includes an audio recording that answers the question “what is Blue Link?” and provides a brief overview of the Blue Link packages and trial period. This recording is accessible in every Blue Link vehicle via the Blue Link button. When prompted, say “Sales Demo” and the system will play the following message: Welcome to Hyundai Blue Link, the new, easy-to-use system from Hyundai, which provides owners and drivers with the information and connectivity they need for a richer, more convenient, and more secure driving experience. Unlike other cellular- based systems, all the features work (with the exception of Voice Text Message) whenever you have access to a mobile network, even if you leave your phone behind or lend your car to somebody else. FEATURES Blue Link is truly the next generation in telematics, offering over 30 different features aimed towards the singular, more personally relevant goal of simplifying your life. By allowing you to connect through your method of choice—in the car, through a smartphone, on the Web, or toll-free phone number—Blue Link technology enables and empowers you in whatever way is easiest for you. Since different drivers have different priorities, Hyundai has grouped Blue Link features into three available packages: Assurance, Essentials, and Guidance. Assurance focuses on “smart safety.” Regardless of the severity of the incident, Blue Link gives you the peace of mind of knowing you’re not alone. Trained specialists are available 24/7 to assist you in your time of need. Essentials provides “clever convenience.” This package turns inconveniences and problems—from locking your keys in the car to having your vehicle permanently stolen—into experiences of the past. With the downloaded Smartphone App, you will have these features available at your fingertips. Guidance gives you “more than directions.” Beyond just the ability to get you where you need to be, this package can even tell you what you’ll find when you get there, from traffic and gas prices to restaurants and museums. For a limited time, you have the opportunity to experience every Blue Link feature free of charge, as well as the ability to double your free trial period. Ask your sales consultant for details. To show you how this cutting-edge technology works, try the Destination Download feature during your demonstration drive. Again ... welcome to Hyundai Blue Link! *Late availability. 9 Blue Link Feature / Function / Benefits ASSURANCE PACKAGE Feature: Automatic Collision Notification and Assistance Function: In the event an accident occurs and an airbag deploys, an Automatic Collision Notification signal will be automatically transmitted to the Blue Link Customer Care Center. Upon receipt of a collision notification, a trained Blue Link response operator will attempt to establish voice communication with the vehicle occupants and dispatch appropriate services. If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way. The operator will remain on the line until help arrives. Benefit: Provides the peace-of-mind of knowing that emergency assistance will always be deployed when and where you need it. Feature: SOS Emergency Assistance* Function: In the event of an emergency, you can request EMERGENCY ASSISTANCE DAYS A YEAR BY PRESSING THE dedicated SOS button in your vehicle. A trained Blue Link operator will come on the line and ask about the nature of the emergency and then dispatch the appropriate emergency assistance to the scene. If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way. The operator will remain on the line until help arrives. Benefit: Enhances the well-being, personal safety and security of all vehicle occupants and provides added assistance and support when you need it most. Feature: Enhanced Roadside Assistance* Function: At the touch of the SOS button, a trained Blue Link operator will come on the line and ask about the nature of the situation, then dispatch the appropriate roadside assistance to the scene. You will also have the option to receive automated outbound calls to your mobile phone confirming the dispatch and notifying the estimated time of arrival. With Blue Link, the operator will be able to inform roadside assistance of your exact location. Benefit: Reduces driver stress in emergency situations and provides for a quicker and more efficient resolution to the issue at hand. !VAILABLE WITHIN THE 5NITED 3TATES 10 Feature: Monthly Vehicle Report Function: Thirty days after your new Hyundai vehicle purchase, you will begin receiving a comprehensive diagnostic evaluation involving most aspects of your vehicle’s performance (e.g., systems check, mileage attained, upcoming maintenance). You can automatically receive your report via email or be notified by your choice of text message or automated call when the report is available on MyHyundai.com. 13 months’ worth of reports are always available on MyHyundai.com (previous plus most recent). Benefit: Simplifies tracking vehicle maintenance needs and gives FEATURES you the information you need to have confidence in your vehicle’s performance. ESSENTIALS PACKAGE – Convenience Feature: 2EMOTE $OOR 5NLOCK,OCK Function: Enables authorized users to lock or unlock your vehicle doors from virtually anywhere by dialing a toll-free number, using the Blue Link mobile phone app, or visiting MyHyundai.com. Benefit: Saves the time of having to go back and check whether the vehicle is locked, makes it convenient to unlock the vehicle for someone else or when your hands are full and saves the expense of a locksmith in the case of a lockout. Feature: 2EMOTE (ORN,IGHTS Function: Enables authorized users to automatically activate the vehicle’s horn and lights from virtually anywhere* by dialing a toll-free number, using the Blue Link mobile phone app, or visiting MyHyundai.com. This service may also be used in coordination with local authorities to locate a vehicle that has been stolen or in coordination with emergency services for a vehicle that is in a location that is not readily visible. Benefit: Enhances your or the vehicle occupants safety and security in the case of stranger-danger and makes it easy to locate your vehicle in a crowd. !VAILABLE WITHIN THE 5NITED 3TATES 11 Feature: Remote Vehicle Start* Function: Enables authorized users to remotely start your vehicle and engage pre-set climate controls to ensure the interior is the proper temperature before they climb inside. Benefit: Provides the added convenience of walking up to a running vehicle that is heated or cooled based on driver’s heating and cooling system settings. Feature: 1UICK 4IPS Function: At the touch of a button provides voice-command-driven access to audio recordings of vehicle help topics. Benefit: Eliminates having to pull out and look up information in the Owner’s Manual and provides instant access to vehicle feature- function information even while driving. Feature: Location Sharing Function: Enables you and your designated friends to update your locations—directly to or from your Hyundai vehicle or MyHyundai.com. There are three types of Location Sharing: “Vehicle to Vehicle,” “Vehicle to Mobile Phone,” and “Vehicle to Your Social Media Account,” such as Facebook™. Benefit: Allows you to stay in touch with your network even when you’re on the road or on location. Feature: Voice Text Messaging Function: Allows you† to record and send text messages to your pre-established friends using your vehicle’s Bluetooth connection and controls while driving or anytime inside or outside of the vehicle. Benefit: Minimizes driver distraction and helps you stay in touch without ever taking your hands off the wheel—or your eyes off the road. *Late availability. †At launch, this feature is available only for the Primary Driver’s cell phone. 12 ESSENTIALS PACKAGE – Vehicle Diagnostics Feature: Automated Diagnostic Trouble Code (DTC) Notification Function: In the event a vehicle system or component malfunction occurs, the system correlates vehicle data and diagnostics to better inform you of a possible vehicle condition. Using a combination of in-vehicle display alerts and guided voice messages, it will indicate the significance of the issue and provide you with instructions, including appropriate next steps. In addition, this information is also sent to your preferred Hyundai dealer in order to help with the repair process. Benefit: Simplifies vehicle maintenance and helps you ensure your vehicle is always in good operating order. FEATURES Feature: Maintenance Alert Function: Notifies you in advance of regularly scheduled maintenance intervals via your choice of text message, email, or automated call. The Alert includes specific details of what’s involved. Benefit: Helps you keep your Hyundai vehicle in optimum running order. Feature: Recall Advisor Function: In the event of a recall that affects your vehicle, this feature provides you with information as well as directions for next steps via in-vehicle display, and your choice of text message, email, or automated call. Benefit: Helps you keep your Hyundai vehicle in optimum running order. Feature: Service Link Function: Enables you to conveniently schedule a Service Appointment with a Hyundai dealer. Also, in the event you notice an issue with your vehicle, you can choose to be connected to a specialist who can walk you through a brief survey to help define it. After the survey, the specialist will offer to make a dealership service appointment. If you opt for the appointment and once the call concludes, all of the collected data, as well as an audio capture of the entire call, will be sent to your preferred Hyundai dealer. Benefit: Saves you the time and frustration of explaining an occurrence after the fact and may expedite needed maintenance or repair work. 13 ESSENTIALS PACKAGE – Safeguard Feature: Stolen Vehicle Recovery Function: In the event your vehicle is reported stolen to law enforcement authorities, the Blue Link Customer Care Center can use the GPS to help pinpoint the exact location of the vehicle and assist in its recovery. Benefit: Minimizes recovery time and opportunity for damage to and complete loss of your vehicle. Feature: Stolen Vehicle Slowdown* Function: In the event your vehicle is reported stolen to law enforcement authorities, they may elect to utilize this feature to gradually reduce engine power, thereby slowing the vehicle’s speed and eventually bringing it to a complete stop. Benefit: Minimizes potential damage to your vehicle while producing a quicker recovery time. Feature: Vehicle Immobilization* Function: In the event your vehicle is reported stolen to law enforcement authorities, they may elect to utilize this feature to completely turn off the engine once the vehicle has been stopped using vehicle slowdown. This will prevent the vehicle from being restarted until law enforcement has arrived on the scene. Benefit: Minimizes potential damage to your vehicle while producing a quicker recovery time. Feature: Valet Alert† Function: Anytime you drop your vehicle with a valet and activate this feature from within the vehicle, and your car travels more than two miles from the drop-off point, you’ll be automatically notified via your Geo-Fence Preferences choice of text message, email, or automated call. Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated. !VAILABLE WITHIN THE 5NITED 3TATES †At launch, this feature cannot be used if there is an active Geo-Fence. 14 Feature: Panic Notification Function: When the key fob panic button is engaged, your predetermined list of contacts will be notified of the precise vehicle location via your choice of email, text message or automated call without drawing attention to the vehicle itself. Benefit: Enhances the safety and security of your vehicle and its drivers or occupants. Feature: Alarm Notification Function: In the event your vehicle’s alarm is activated, this feature will automatically notify any pre-selected persons via your choice of a text message, email, or automated call. FEATURES Benefit: !LLOWS JUST THE PEOPLE WHO CARE KNOW THAT THE VEHICLES security has been compromised regardless of their distance from the vehicle. Feature: Geo-Fence Function: Allows you to designate the boundaries of areas within which your vehicle may or may not be driven. Should the vehicle cross any of these boundaries, you will be notified via your choice of text message, email, or automated call. Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated. Feature: Speed Alert Function: Allows you to pre-set a speed limit for your Hyundai vehicle and the date ranges and times for this type of monitoring. Should the speed limit be exceeded, you will be notified via your choice of text message, email, or automated call. Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated. Feature: Curfew Alerts Function: Allows you to pre-set acceptable time intervals for when your Hyundai vehicle can and cannot be driven. Should any of these be exceeded, you will be notified via your choice of text message, email, or automated call. Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated. 15 GUIDANCE PACKAGE Feature: POI Search by Advanced Voice Recognition System* Function: Provides a voice-activated search engine in your car that allows you to search for points of interest, businesses, and specific addresses in vehicle. During the search process, if the Blue Link system determines the need, advanced agent assistance will be applied, behind the scenes, to optimize your search results. Once the POI is identified, you can download the results to your vehicle for Turn-by-Turn guidance in audio-equipped vehicles or to your Navigation system. Benefit: Now you can find a point-of-interest quickly and easily without asking for directions. Feature: POI Web Search and Download* Function: Allows you to search for points of interest, businesses, and specific addresses from within MyHyundai.com and download the results to your vehicle for navigation guidance to the destination. Benefit: Now you can find a point-of-interest quickly and easily without asking for directions. Feature: Gas Station Locations and Gas Prices* Function: Allows you to search for the lowest fuel prices in your area with brand type, location, and price per gallon information reported via automated voice—all of which can be downloaded for navigation route guidance. Benefit: Wherever you are, at any given time, you can access the cheapest and closest gas stations. Feature: Restaurant Ratings* Function: Provides voice- driven search function for area restaurants by type, ratings, and location, quickly and conveniently. Allows for a price range preference to be set on MyHyundai.com. Benefit: Now you can get other opinions before you waste time and money at a restaurant or on food you may not like. !VAILABLE WITHIN THE 5NITED 3TATES 16 Feature: Traffic* Function: Provides up-to-the-minute information on traffic conditions in your area. Benefit: Saves time and aggravation associated with driving in undesirable traffic conditions. Feature: Turn-by-Turn Navigation (for audio-only vehicles)* Function: Provides visual and audio directions for downloaded destinations. Benefit: Equips you with the best routes available on the Internet and directions that meet your driving preferences. FEATURES Feature: Daily Route Guidance with Traffic Condition Function: Allows you to pre-design several different routes to your regular designations on MyHyundai.com and, once you’re in the vehicle, accesses current traffic conditions to help you select the best route. Benefit: Now you can avoid traffic congestion on all of your pre- selected routes allowing you to get where you need to safely and on time. Feature: Weather Function: Allows you to receive real-time weather forecasts at the touch of a button for the local area and up to five stored “favorite” locations. Benefit: This allows you to avoid driving in inclement weather conditions no matter where you are. You can also get the weather forecast of your pre-selected destinations. Feature: Eco-Coach Function: Monitors your vehicle’s mileage and C02 emissions on a continual and historical basis and then offers recommendations to help promote better fuel efficiency. Eco-Coach data is included on the Monthly Vehicle Report when emailed and can be viewed on MyHyundai.com. Benefit: Helps you drive more efficiently and allows you to compete against other Hyundai drivers for fuel efficiency bragging rights and Eco rewards. !VAILABLE WITHIN THE 5NITED 3TATES 17 Accessing Features Provides access to the Blue Link Main Menu using the Advanced Voice Recognition (AVR) system. Say “Main Menu” for a listing of all main menu choices or access a feature directly by saying its name. Navigation Information Entertainment Vehicle Assist New Destination Traffic Voice Texting Roadside Assistance Gas Prices Weather Location Sharing Agent Assistance Restaurant Valet Alert Main Menu Ratings Service Link Main Menu Route 1UICK 4IPS Assistance Main Menu Daily Route Guide Main Menu Helpful Hint: The AVR cannot hear while it is speaking, so the user must wait for the system to finish speaking and the tone to sound before providing the next command. On audio-equipped vehicles, this button will allow you to manage downloaded destinations and execute Turn-by-Turn navigation for them. On navigation-equipped vehicles, this button will provide shortcut access to New Destination searches. Provides quick access to Emergency Assistance services via a live operator who will stay on the line and contact the friends and family set as Emergency Contacts.* !VAILABLE WITHIN THE 5NITED 3TATES 18 Pre-Retail Demonstration Hyundai has provided unlimited pre-retail access to a key feature that demonstrates many of Blue Link’s advantages. With POI Search by Advanced Voice Recognition System, customers will experience: 1. The ease-of-use of the Integrated Voice Recognition menu commands 2. The success rate of the Advanced Voice Recognition system 3. For audio vehicles, the added value of Turn-by-Turn Navigation and the clarity of audio and displayed directions 4. The flexibility of being able to search and download directions in the vehicle or on the Web by using POI Web Search and Download. Be sure to point out that POI Web Search and Download provides the added FEATURES benefit of planning ahead and downloading destinations to the vehicle that can then be used with Turn-by-Turn Navigation. While presenting this feature, you can also point out that this same great voice functionality and Turn-by-Turn Navigation applies to Gas Station Locations and Gas Prices, Restaurant Ratings, Traffic and Weather. Demonstrating POI Search by Advanced Voice Recognition System POI Search by Advanced Voice Recognition is best demonstrated during the Demonstration Drive. Consider using it to either navigate from the changeover location back to the dealership or vice versa. In either case, demonstrate the feature by guiding the customer through these steps (it is best to let the person in the driver’s seat speak the commands): 1. With the vehicle running, press the Blue Link button 2. When prompted to say the name of a service, say NAVIGATION DEMO 3. When prompted for a destination, say the name of a POI (for example, ABC Hyundai) 4. When prompted to search for this destination, say YES 7HEN PROMPTED TO DOWNLOAD THE DESTINATION SAY 9%3 You can now begin route guidance using the Turn-by-Turn Navigation feature or the vehice’s on-board navigation system. Let the customer know that for an audio-equipped vehicle, Preferences for Turn-by-Turn navigation can be set to optimize route options and avoid types of roads on MyHyundai.com. In navigation-equipped vehicles, you can show them how to set these preferences through the touch screen interface. 19 ENROLLMENT At A Glance – Elapsed Time 7 minutes (excluding F&I) MyHyundai.com Complete If needed, review Complete Dealer Click on MyHyundai.com Features and Login fields AUTHORIZED... :05 :15 registration 2:00Packages :05 ENROLLMENT Verify vehicle Verify owner Verify or edit OPTIONAL: Add information :05information :05Primary Driver :90 Additional Drivers :00 Add at least Confirm package Review and Complete one Emergency selections; select packages vehicle financing Contact :20 :10SAVE and EXIT :90 F&I Log in to Complete Print or Email MyHyundai.com :10enrollment :10Agreement :15 21 Sign Up for MyHyundai.com Figure 1 | MyHyundai.com Login page (screen background image may vary) The process for enrolling a customer in Blue Link begins with Sign Up for MyHyundai.com. -Y(YUNDAICOM IS AN ONLINE DESTINATION CREATED JUST FOR (YUNDAI /WNERS WHERE THEY CAN easily access all of their ownership information, store and organize their service history, schedule service reminders, and more. For each MyHyundai.com registration, Hyundai donates $1 in the customer’s name to Hyundai Hope On Wheels™. To begin a dealer-assisted enrollment, click on the AUTHORIZED HYUNDAI DEALERS ONLY. 22 Figure 2 | Blue Link Dealer Login window (with first radio button selected) For Dealer Login you are required to input your Dealer Code, HyundaiDealer.com User ID and password, and complete Social Security Figure 3 | Blue Link Dealer Login window (with second or third radio button selected) Number (SSN). Any incentive payment is based on your Dealer Code and SSN. ENROLLMENT NOTE: HyundaiDealer.com User IDs and passwords are created as part of the process of enrolling dealership employees in HMA DCS. Your User ID is your dealer number, first initial and last name (for example, CA999JSmith); your password is created by your dealership’s Hyundai Dealer Security Administrator and used when you log in to the HyundaiDealer.com for the first time. Upon your first login, you are prompted to change it to a password of your own choosing, known only to you. If you do not know your first time password or have forgotten your personalized password, contact your Hyundai Dealer Security Administrator. You have three dealer-assisted enrollment options and it is especially important to make the correct selection. If either the second or third option is selected, the window will expand to include Member Login fields in which the customer will need to input the email address they use for MyHyundai.com and the password they set for MyHyundai.com. s For customers who have either never owned a Hyundai or who have never signed up previous vehicles for MyHyundai.com, select Enroll a New Blue Link Vehicle. s For customers who already have a MyHyundai.com account, select Add a New Vehicle to an existing account. s If you are continuing an enrollment process previously saved, select Continue a Saved Blue Link Enrollment. 23 Figure 4 | MyHyundai.com Registration page The MyHyundai.com Registration page is the same for Blue Link and non-Blue Link vehicles. All fields with an asterisk require input. If the email address entered is associated with an existing MyHyundai.com account, the following error message will display: “The email you have entered is already registered. If you are already registered on MyHyundai.com, you can simply log in and add your new vehicle using the ‘Add a Vehicle’ functionality from the ‘My Vehicles’ tab.” 24 In this case, click the Back button in your web browser to return to the Dealer Login page and select Add a New Vehicle to an existing account. If the customer does not know their password, return to MyHyundai.com and have the customer request a new password using the “Forgot your password?” function. It is recommended that the customer complete the Password fields. When the Submit button is clicked, the system will validate the VIN number and prompt you to confirm that you want to register this VIN (decoded for Year, Model and Trim) to this owner: Please confirm that you would like to register the following [Non] Blue Link Vehicle: Owner Name: This is an important verification step and you should carefully confirm that the right vehicle is being registered. This confirmation is only available in dealer-assist mode and is available for non-Blue Link and Blue Link vehicles. Click Yes to proceed or No to return to the Registration screen for corrections. If you press Yes and the system finds that this VIN has already been registered to another ENROLLMENT customer, as may be the case if a previous transaction on this vehicle was consummated and then unwound, the following pop-up message will display: An active MyHyundai.com registration has been created and a Blue Link subscription already exists If you are positive that you want to register this VIN to this customer, you may click Yes to proceed and you will be able create a MyHyundai.com account for this owner and vehicle or add the vehicle to an existing MyHyundai.com account (as selected on the login screen). 25 If you respond Yes to both of these prompts and later determine this is not the correct VIN, you will need to exit dealer-assisted enrollment and complete the following steps with the owner to remove the incorrect VIN and add the correct one: 1. Ask the owner to log on to MyHyundai.com 2. Go to My Vehicles, select the vehicle in question and click on Delete Vehicle 3. Log off MyHyundai.com 4. On the MyHyundai.com Home page, click on AUTHORIZED HYUNDAI DEALERS ONLY /N THE Blue Link Dealer Login window, log in and select the second radio button and then have the owner enter their email and password 'O TO My Vehicles, select Add New Vehicle and complete the fields as requested 26 Unwinds Hyundai allows dealership personnel to overwrite a Blue Link subscription on a previously ENROLLED 6). FOR A NEW CUSTOMER WITHIN DAYS FROM THE VEHICLES ORIGINAL IN SERVICE Date. This provision is provided to facilitate a vehicle being returned by one customer and immediately re-sold to another customer. Once the new Blue Link Service Agreement is submitted, it in effect overwrites the existing Blue Link Service Agreement and cancels the previous customer’s access to the vehicle on the MyHyundai.com account. In the event a dealership brings a vehicle back into inventory and does not have a new customer waiting to purchase the vehicle, the dealership has two options for unwinding Blue Link access and services: In the case where the dealership is bringing a vehicle back into inventory and does not have a new customer waiting to purchase the vehicle, the dealership has two options for unwinding Blue Link access and services: Option 1 – Retail Delivery Report (RDR). The RDR reversal notifies Hyundai that a Blue Link vehicle was returned and is no longer associated with that customer. Hyundai will remove all MyHyundai.com* access and functionality for that vehicle and restore the vehicle to pre-retail status. s If the name on the RDR and Blue Link Services Agreement are an exact match, the cancellation will go into effect as soon as it is processed. ENROLLMENT s A manual audit process is established to resolve any discrepancies between the RDR and the Blue Link Services Agreement however; the audit process may take anywhere from a few hours to a few days so when in doubt and you want to ensure immediate termination of access and services, refer to Option 2. Option 2 – Call Hyundai Consumer Affairs at 1-800-633-5151. If an RDR was not submitted for the vehicle, dealership personnel can contact Hyundai Consumer Affairs. Hyundai Consumer Affairs will verify that the person calling is authorized by the dealership to cancel the Blue Link Service Agreement for the customer in question and will ask for proof of the cancelled vehicle sale (e.g., some element of the unwind paperwork). Hyundai Consumer Affairs will block access to the vehicle on the MyHyundai.com account. NOTE: In the event that a customer has purchased an extended term, either the overwriting of the ESA (for the new owner) or the reversal of the RDR will trigger the credit card refund for the full amount. If an RDR has not been submitted or the vehicle IS NOT IMMEDIATELY RESOLD THE RETURNING CUSTOMER CAN CALL "LUE,INK TO REQUEST the refund. * This will not affect any other Hyundai vehicle the customer may own and for which they may use MyHyundai.com. 27 Enroll in Blue Link &IGURE \ "LUE ,INK %NROLLMENT (OME PAGE Once MyHyundai.com registration is completed, the Blue Link Enrollment Home page displays. On this page you can: s Review the Free Trial options. (YUNDAI OFFERS A MONTH FREE TRIAL OF THE !SSURANCE PACKAGE AND MONTH free trial of both Essentials and Guidance packages. The retail value of each free trial is noted at the top of the screen. When customers sign up for Automatic Renewal, Hyundai doubles the free trial periods automatically. Customers can double their free trial period anytime in the first 30 days of ownership. s Review Blue Link Features To begin the enrollment process, click on the Continue to SUBSCRIBE button. NOTE: If customers do not want to subscribe to Blue Link, you must continue to the next page to have the customer officially decline enrollment. 28 ENROLLMENT &IGURE \ "LUE ,INK "EGIN %NROLLMENT PAGE On the Begin Enrollment page you should: 1. Confirm that the vehicle information is correct. 2. Identify the Sales Type for the transaction NOTE: A business customer is defined as a customer who purchases on behalf of a business but does not purchase through HMA’s fleet program. Currently, when a business customer registers a vehicle, the contract is in the name of the business, rather than in the name of the individual. Decline Enrollment Once the customer waives enrollment, the IVR will be turned off, all services will be disabled, and no calls will be able to be initiated via in-vehicle button pushes. Blue Link may BE REACTIVATED BY THE OWNER OR SUBSEQUENT OWNERS BY AGAIN CALLING "LUE,INK A nominal reconnection fee will apply). 29 &IGURE \ "LUE ,INK /WNER PAGE On the Owner page you should confirm that the customer information is correct. NOTE: Owner information can be changed on MyHyundai.com by updating the My Account page. Navigation You may TAB between fields. Each field is validated upon completion and error messages may display if information is incomplete or incorrect. When all fields are complete, press NEXT to move to the next page. You can return to a page by pressing BACK. At any time during the enrollment process, you may SAVE and EXIT the Enrollment site. To resume the Enrollment process: 1. Go to MyHyundai.com 2. Click on the Blue Link logo to access dealer-assisted enrollment 3. Complete the dealer logon fields by selecting the Continue a Saved Blue Link Enrollment option and having the customer enter their email address and password. The enrollment process will resume on the last screen completed. 30 ENROLLMENT Figure 8 | Blue Link Primary Driver page 31 Blue Link allows for the Owner of the vehicle to be different than the Primary Driver of the vehicle and for up to four additional drivers to be identified as well. The Primary Driver SHOULD BE THE PERSON THAT WILL DRIVE AND MAINTAIN THE VEHICLE A MAJORITY OF THE TIME NOTE: The Blue Link subscription is associated with the Primary Driver of the vehicle and is not transferable. Inviting the customer to input the information themselves on this and the next two screens is best for both confidentially and time-efficiency. s The PIN (Personal Identification Number) is used to activate remote services such as Door Lock and Unlock, set and change Notification Preferences, and for CHANGES AND REQUESTS MADE WHEN CALLING "LUE,INK s The Cell Phone and Cell Phone Carrier are used to associate the Primary Driver’s mobile number with the vehicle and is required for using Voice Text Messaging. NOTE: At launch, the system only allows for one cell phone to be authorized to use Voice Text Messaging per vehicle. If the customer is not sure at the time of enrollment which cell phone to authorize, this information can be added later by updating the Primary Drivver information (MyHyundai.com > My Vehicles > Blue Link). 32 ENROLLMENT Figure 9 | Blue Link Additional Drivers page The customer may define up to four additional drivers. To define an additional driver, click on an available tab, uncheck the Skip this Driver box and then complete the fields as required and desired. NOTE: The Primary Driver and any Additional Drivers will be required to agree to the Terms and Conditions of the Blue Link subscription as part of completing this enrollment process. In the event that a driver is not physically present when the customer is completing the enrollment process, advise the customer to wait to add the additional drivers to the account until the driver is physically able to agree to the Terms and Conditions themselves. Additional drivers can be added at any time via MyHyundai.com. 33 Figure 10 | Blue Link Emergency Contacts page The customer may define up to four emergency contacts. To define an emergency contact, click on an available tab, uncheck the Skip this Driver box and then complete the fields as required and desired. As a best practice, invite the customer to complete at least one Emergency Contact record. 34 Sign Up for Automatic Renewal ENROLLMENT Figure 11 | Blue Link Packages page (Double Your Trial Time selected) 35 On the Blue Link Packages screen, you should: 1. Present or confirm the Free Trials: !SSURANCE PACKAGE MONTHS FREE FROM DATE OF ENROLLMENT Essentials and Guidance package: 3 months free from date of enrollment 2. Point out to the customer that the screen currently reflects the Free Trial period being doubled and that this requires signing up for automatic renewal: When this box is checked, the customer will be prompted to input credit card information on the Package Confirmation page. NOTE: The card will be charged on the Free Trial expiration date and annually thereafter. Customers can cancel enrollment anytime by calling 1-855-2-BlueLink and will receive a refund of any unused portion of their paid subscription. Refunds are not applicable for the Free Trial periods although Free Trial services may be deactivated upon request. 3. Invite the customer to match the term of the Essentials and Guidance packages to the term of the Assurance package. Add Time increments do not take into account Free Trial periods, however, the Retail Price of the selected package will reflect a prorated amount based on the Free Trial Retail Price. See Figure 13 on page 38 to see the impact on the packages menu. 36 ENROLLMENT Figure 12 | Blue Link Packages page (standard trial period) With “Double your free trial!” selected, the term, Renewal Date, Retail Price, and Total Discount entries are automatically doubled. When “Double your free trial!” is deselected, the term, Renewal Date, Retail Price, and Total Discount entries are cut in half. 37 Figure 13 | Blue Link Packages page menu excerpt (Double Your Trial Time and Add Time selected) When the customer elects to increase the term of a package, they are in effect adding time from the date of subscription inception. In the example above, selecting one year extends THE EXPIRATION DATE BY MONTHS NOTE THAT THE RENEWAL DATES FOR !SSURANCE AND %SSENTIALS now match). The Retail Price is updated and the Actual Price is updated and prorated to REmECT THE MONTH FREE TRIAL PERIOD NOTE: Sales tax is calculated based on the customer’s address rather than the address of the selling dealer. 38 ENROLLMENT Figure 14 | Package Confirmation page The Package Confirmation screen provides an opportunity to review a summary of the selected packages and is also where the customer’s credit card information is input IF THE CUSTOMER HAS ELECTED TO SIGN UP FOR AUTOMATIC RENEWAL ANDOR TO EXTEND ANY package terms. You may assure your customer that all information entered into this website is secured with a GoDaddy.com Web Server Certificate. This certificate assures the customer that the information that’s flowing to and from the website is protected so that hackers and other online criminals can’t read them. This information is not made available to the dealership. NOTE: Blue Link renewal requires a credit or debit card. The Credit Card Verification # is a three-digit code on Visa, MasterCard and Discover cards (found on the back of the card in the signature strip), and a four-digit code on American Express cards (found on the front right side). All but the Credit Card Verification # will be retained during the enrollment process. The verification number will need to be input again if you go BACK to edit screens and to finalize the enrollment after F&I is complete. 39 &IGURE \ "LUE ,INK 3UMMARY PAGE The Summary screen provides an opportunity for the customer to review and edit any of the information entered. Click on the EDIT button to return directly to whichever tab needs to be updated. You will need to progress forward through the screens to return to this page. On this page, the Primary Driver and any Additional Drivers will check the box confirming that the information listed is correct and that they have read and agree to the Terms and Conditions. IMPORTANT NOTE: All of the preceding pages may be completed prior to F&I. Once financing is complete, return to this page and select the acknowledgment box. When ENROLL NOW is pressed, the subscription will officially start and the dealership will have no further access to the enrollment site for this customer and vehicle. Any changes hereafter must be made by the customer on MyHyundai.com or with the assistance of Blue Link Customer Care at 1-855-2-BlueLink. NOTE: The Dealer Personnel box is auto-populated with the name of the person whose HyundaiDealer.com login was used at the start of the process. Payment will be based on the SSN used regardless of the login credentials used. 40 ENROLLMENT &IGURE \ "LUE ,INK #ONlRMATION PAGE On the Confirmation page, you are required to either Print or Email the Blue Link Agreement for the customer. If the customer at a later time wants to obtain a copy of the Agreement, they can request one by contacting Blue Link Customer Care at "LUE,INK s The PRINT option will display the Agreement as a PDF in a new window so that you can print it and provide the customer the copy. s The E-MAIL option will open a window populated with the Primary Driver’s email address. You can edit the email address as desired then press Send E-Mail. 41 &IGURE \ "LUE ,INK #ONlRMATION PAGE Once the Agreement has been printed or emailed, a link to MyHyundai.com becomes available. NOTE: It takes approximately five minutes for the Enrollment information to be processed and for the MyHyundai.com Blue Link website to be turned on and available for activity. 42 PREFERENCES At A Glance – Elapsed Time 7 minutes Invite owner to Invite owner to log on Introduce download mobile app 5:00to MyHyundai.com :05 MyHyundai.com :20 Go to NOTIFICATIONS; Go to VEHICLE REPORT; Go to Preferences invite owner to set confirm date first report :00selected preferences :45will be received :10 PREFERENCES Go to FRIENDS; add Go to GAS and invite Go to ECO-COACH and at least one friend to customer to set set receipt preference receive text messages :30mileage preference :10 :10 43 Download Mobile App The Blue Link mobile app is available for Android™, BlackBerry® and iPhone®. s To download an app to an iPhone (requires an Apple iTunes® account): Invite the customer to open the App Store Select Search and input Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link Click on the Free button (the button will change from Free to Install) Click on Install Enter iTunes user name and password (download status bar will indicate how long it will take to download) s To download the app to an Android: Invite the customer to go to their Applications menu and open the Android Market Select Search and input Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link Click on the Blue Link app and then click on Install button at the bottom of the screen s To download the app to a BlackBerry: Invite the customer to go to BlackBerry App World™ on their phone Search for Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link When prompted, click on Download * Android is a trademark of Google, Inc. * BlackBerry is a registered trademark and BlackBerry App World is a trademark of Research In Motion Limited. * iPhone and iTunes are registered trademarks of Apple Inc. 44 Setting Preferences Figure 18 | MyHyundai.com Blue Link Home page The MyHyundai Home page is the entry point to Blue Link Preferences and Blue Link Services. To begin customizing Blue Link, click on Preferences. PREFERENCES 45 Figure 19 | Blue Link Preferences Landing page All of the features that have associated Preferences are listed across the top of the page. You can navigate directly to any of these features or move through them in order. You can also access features using the links embedded in the images on the right side of the screen. 46 Figure 20 | Preferences: Blue Link PIN PIN Preferences allows the owner to change the personal identification number that is used to activate remote services such as Door Lock and Unlock and to authorize changes AND REQUESTS MADE WHEN CALLING "LUE,INK To change the PIN: s Input the current PIN s Input the new PIN twice s Click on Save PREFERENCES NOTE: Be sure to keep a record of your PIN in a secure place for later reference. 47 Figure 21 | Preferences: Notifications NOTIFICATION Preferences allows the owner to define who receives which Blue Link notifications and how. NOTE: Upon selecting this page, the user will be prompted to enter the Primary Driver PIN. This allows other users to have access to the website, but only the Primary Driver to have access to setting or changing Notifications. 48 On this page the owner can: s Set Notification preferences for the Primary Driver s Add additional recipients to receive notifications (they do not need to be drivers) and define which notifications they receive and how: The Email Address is required for receiving notifications via Email The Text Message Number and Carrier are required for receiving notifications via Text At least one phone number is required for receiving notifications via Automated Call The following table describes each notification and its triggers. Notification Trigger / Message Monthly Vehicle Report Email sends an HTML version of the report to the recipient’s email address; Text and Automated Call inform the recipient that the report is available on MyHyundai.com. Remote Horn & Lights All modes inform the recipient that the feature has been activated. Panic Notification* All modes inform the recipient that the feature has been activated. Alarm Notification* All modes inform the recipient that the feature has been activated. Maintenance Alert All modes inform the recipient that a mileage interval associated with a factory-recommended service interval has been reached and invite the recipient to set an appointment PREFERENCES with their preferred dealer. Recall Advisor All modes inform the recipient that a recall has been issued for their vehicle and invite the recipient to set an appointment with their preferred dealer. * These features are often used to locate a vehicle in a parking lot so when setting up these notifications, keep in mind that each and every use of the feature will send a notification to the persons designated by all modes selected. 49 Notification Trigger / Message Stolen Vehicle Once this feature is enabled (by contacting Recovery "LUE,INK ALL MODES INFORM THE RECIPIENT THAT THE period of time for attempting to locate the vehicle will expire (notification sent one day prior) or has expired. Geo-Fence Alert All modes inform the recipient that that an established boundary has been crossed. This alert will repeat for every occurrence regardless of the time between crossings. Speed Alert All modes inform the recipient that the maximum MPH threshold established in the Speed Preference has been exceeded. A notification will be sent every 30 seconds if the threshold continues to be breached. Curfew Alerts All modes inform the recipient that the vehicle ignition has started during the hours on a day set in the Curfew Preferences. A notification will be sent for every ignition start within a curfew period. DTC Notification All modes inform the recipient that a diagnostic trouble code has been detected and informs the customer of the recommended action to take, which may include contacting the nearest Hyundai dealer or their preferred dealer. Remote Door Unlock All modes inform the recipient that the feature has been activated. Remote Door Lock All modes inform the recipient that the feature has been activated. Daily Routes Traffic All modes inform the recipient on the day and at the time Alert selected in Daily Routes Preferences of the estimated driving time for all pre-defined routes. 50 Figure 22 | Preferences: Monthly Vehicle Report MONTHLY VEHICLE REPORT Preferences allows the owner to confirm or change the report receipt date. NOTE: The first Monthly Vehicle Report is available 30 days after completing enrollment. PREFERENCES No action is needed if the Owner is satisfied with the currently listed receipt date. Owners can view the report as it is emailed or directly from the MyHyundai.com Home page under VEHICLE STATUS. The report includes a link that allows owners to schedule service directly using Hyundai’s online appointment system. 51 Figure 23 | Preferences: Geo-Fence GEO-FENCE Preferences allows the owner to designate the boundaries of areas within which the vehicle may or may not be driven.* Should the vehicle cross any of the established boundaries, a notification will be triggered. NOTE: Geo-Fence notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients). With this feature, owners can set multiple boundaries as well as turn on and off the 6ALET !LERT FEATURE AND SET THE THRESHOLD THAT WILL TRIGGER THE 6ALET !LERT BETWEEN MILE AND MILES†). * !T LAUNCH ONLY THE MILE THRESHOLD IS AVAILABLE † !VAILABLE WITHIN THE 5NITED 3TATES 52 Figure 24 | Preferences: Speed Alert SPEED ALERT Preferences allows the owner to set a maximum speed limit for the vehicle, turn the feature On and Off, or designate a date and time period for triggering the alert. This is ideal when a vehicle is shared or loaned and the owner only wants to trigger the alert when the alternate driver (such as a teenager) is driving. NOTE: Speed Alert notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients). PREFERENCES 53 &IGURE \ 0REFERENCES #URFEW !LERTS CURFEW ALERTS Preferences allows the owner to turn the feature On and Off or designate a date and time period for triggering the alert. When On, the owner also indicates the days and time period during which the vehicle should not be driven. If the vehicle is operated during this time period, the alert is triggered. NOTE: Curfew Alerts notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients). 54 &IGURE \ 0REFERENCES &RIENDS FRIENDS Preferences allows the owner to add the names and contact information of people with whom he or she wants to share their vehicle location (Location Sharing) or send a voice text message. This feature can also be integrated with the owner’s Facebook® page. PREFERENCES * Facebook is a registered trademark of Facebook Inc. 55 Vehicle location can be shared directly with other Hyundai vehicle Blue Link users who have the Essentials package. When the Hyundai Vehicle button is selected, the required fields include the Friend’s email address. This email address must be the same one the Friend (Primary Driver) used setting up their Blue Link account. &IGURE \ 0REFERENCES !DD .EW &RIEND (YUNDAI 6EHICLE Voice text messages with or without the vehicle location can be sent to any Mobile Phone Friend. When the Mobile Phone button is selected, the required fields include the Friend’s cell phone number and cell phone carrier. Figure 28 | Preferences: Add New Friend, Mobile Phone NOTE: This feature requires that the Primary Driver’s cell phone be authorized and paired to the vehicle. Voice Text Messaging is initiated by calling the tollfree number 4HE "LUE ,INK BUTTON ON THE MIRROR IS NOT FUNCTIONAL FOR THIS FEATURE 56 Figure 29 | Preferences: Traffic Information TRAFFIC Preferences allows the owner to set a radius for monitoring traffic and to set the severity of traffic incidents the system will read to the vehicle driver when requested. PREFERENCES 57 Figure 30 | Preferences: Turn-by-Turn Navigation TURN-BY-TURN Preferences allows the owner of an audio-only equipped vehicle to customize route options and identify route types to avoid. NOTE: For factory-equipped navigation vehicles, these preferences are set from within the navigation system itself (see Navigation System User’s Manual). 58 Figure 31 | Preferences: Gas Station Locations & Gas Prices GAS STATION LOCATIONS & GAS PRICES Preferences allows the owner to set the maximum distance from the vehicle’s current position for gas station locations (within the 5NITED 3TATES OFFERED WHEN REQUESTED PREFERENCES 59 Figure 32 | Preferences: Restaurants RESTAURANTS Preferences allows the owner to set the preferred price category for the lVE RESTAURANTS OFFERED WITHIN THE 5NITED 3TATES BY THE SYSTEM RELATIVE TO THE VEHICLES current position and the criteria requested at time the feature is activated in vehicle. NOTE: Only those restaurants rated on Bing will be included in the search results. 60 Figure 33 | Preferences: Weather Information WEATHER INFORMATION Preferences allows the owner to select and store five preferred cities for which weather reports may be obtained from within the vehicle. These five locations are in addition to the vehicle’s current position. PREFERENCES 61 Figure 34 | Preferences: Eco-Coach ECO-COACH Preferences allows the owner to define how often he or she would like to receive Eco data. Eco data may be included in the Monthly Vehicle Report or posted online after every fill-up. To access the data online, go to MyHyundai.com > Blue Link > Eco 7ITHIN THE 5NITED 3TATES 62 Helpful Hints When presenting and helping owners become better acquainted with Blue Link, consider the following: s The Essentials package offers the most interaction with the website and the mobile app. To ensure customers get the most of their Blue Link experience, be sure they can access and operate both interfaces comfortably and confidently. s The Guidance package offers the most interaction with the vehicle. To maximize the in-vehicle Blue Link experience, make sure customers have a solid understanding of which button to push for which features and the IVR voice commands. s Alerts and notifications are based on the time zone of the computer used when they were set. For example, a user in New York using a computer set to EST wants to set a curfew limit for their teenager in Los Angeles. If he set the CURFEW FOR 0- THAT WOULD BE 0- IN #ALIFORNIA s While new owners may be excited to receive notifications, it is best to start out with fewer selections – so as not to be overwhelmed – and gradually add Notifications and delivery modes. s The Blue Link Advanced Voice Recognition System does not allow any “barging in” meaning that it cannot accept a command while speaking. To ensure maximum success using the system, wait for Blue Link to finish speaking and for the tone to sound. s 4O IMPROVE SEARCH RESULTS USE THE TERM hNEARvFOR EXAMPLE NEAR TH AND Main Street or near City Heights. This is especially helpful when you do not want points of interest that are not in the direction you are headed. s When looking for the nearest gas station, use the POI Search feature. The Gas PREFERENCES Prices feature will prioritize price over location. s When looking for the nearest restaurant (regardless of rating), use the POI Search feature. The Restaurant feature will list only those rated by Bing and AVAILABLE WITHIN THE 5NITED 3TATES s When in doubt, press the Blue Link button to disconnect or cancel an operation. For more Helpful Hints, visit the STAR Practices Resource page on HyundaiDealer.com. 63 USER’S MANUAL www.MyHyundai.com Blue Link Assistance: 1-855-2BlueLink Roadside Assistance: 1-800-967-2346 SETTING BLUE LINK PREFERENCES 1. To get started with Blue Link, log on to www.MyHyundai.com. MyHyundai.com Home page 2. Select Preferences. PREFERENCES This is where the rubber hits the road—where you get to select, activate, adjust, and control the settings for the Blue Link system in your Hyundai. Explore everything. You might be suprised at how easy to use—and practical—many of these amazing features are. s Blue Link PIN s Notifications s Monthly Vehicle Report s Daily Route Guide s Traffic Blue Link Preferences page s Turn-by-Turn s Gas Prices s Restaurants s Weather s Eco-Coach s GeoFence s Speed s Curfew s Location Sharing 4 I Blue Link User’s Manual OPERATION 5 cation fi Blue Link User’s Manual I Blue Link User’s cation Number (PIN) cation fi cations. fi cation Number (PIN) Preferences screen cation Number (PIN) Preferences fi The Blue Link Features Overview chart, on page 6, shows which Overview chart, on page The Blue Link Features setup. preferences require features View the Preferences menu items for selected features, along the menu items for selected features, View the Preferences page. upper menu, on the Blue Link Preferences input the required you wish to use and Select the Blue Link features on user web page includes guidance information. Each Preferences options and speci Input your PIN on the PIN Preferences page—and keep a record keep a record page—and the PIN Preferences Input your PIN on of it for later reference. • • • • Personal Identi and Alerts Setting Up Other Features you. setup, with input from or alerts require reports, Many Blue Link features, Number (PIN) to allow activation. You will set your PIN during the Blue Link the Blue Link set your PIN during will You (PIN) to allow activation. Number process. enrollment upper menu. the Preferences from change your PIN, select PIN To Setting or Changing Your Personal Identi Your or Changing Setting Link features—and many Blue and your privacy, your vehicle protect To Personal Identi a secure Phone Mobile App—require the Smart BLUE LINK FEATURES OVERVIEW Set Personal Preferences Access to Feature Smart Phone Website In-Vehicle Website Mobile App ASSURANCE PACKAGE Automatic Collision Notification and Assistance X* SOS Emergency Assistance X* Enhanced Roadside Assistance X* Monthly Vehicle Report X ESSENTIALS PACKAGE Convenience: Remote Door Unlock/Lock X* X* Remote Horn/Lights X* X* Remote Vehicle Start** X* X* Quick Tips X Location Sharing X Voice Text Messaging X X (notification) Vehicle Self Diagnostics: Automatic Diagnostics Trouble Code Notification X Maintenance Alerts X Recall Advisor X Service Link X* Safeguard: Stolen Vehicle Recovery Pop Up Stolen Vehicle Slowdown X Vehicle Immobilization X Valet Alert X X X Panic Notification Alarm Notification Geo-Fence X X Speed Alert X X Curfew Alert X X GUIDANCE PACKAGE POI Search by Advanced Voice Recognition System X Gas Station Locations & Gas Prices X X X Restaurant Ratings & Locations X X X POI Download from Websites Vehicle Display Screen X Turn-by-Turn Navigation X X Daily Route Guide with Traffic Info X X X Traffic X X X Weather X X X Eco-Coach X Vehicle Display Screen X *Live Operator **Late Availability 6 I Blue Link User’s Manual OPERATION 7 Alert History Displayed on Displayed MyHyundai.com Blue Link User’s Manual I Blue Link User’s XX Email Notifications and Messages Notifications XXX X X XXX Alert History Alert History Alert History XXX XXX XXX XX X X pg & Alert history Web Alert History to contact listed in Preferencesto contact listed in Preferences X Alert History X*X*X* X X XX*X* XX* X X history pg & Alert Web pg & Alert history Web history pg & Alert Web X X Alert History Phone 1-855-2-BlueLink By Text By ACCESSING BLUE LINK FEATURES Smart Phone Mobile Application You can download the Blue Link mobile app to your compatible smart phone from the following sites: • iPhone® — Apple® App Store • Android® — Android® Marketplace • BlackBerry® — BlackBerry® App World Please note, for Remote Vehicle Start*: • Remote Vehicle Start* is only available for Push Button Start– equipped vehicles. Using Remote Services by Phone In addition to using the Smart Phone Application, you can simply call Blue Link to request Remote Services. • Dial 1-855-2BlueLink • The interactive voice recognition system will require: The account holder’s primary phone number The account PIN *Late Availability 8 I Blue Link User’s Manual OPERATION 9 Blue Link User’s Manual I Blue Link User’s cation Number (PIN). fi rst open this application, after fi You will then see a pop-up showing “Connecting,” will then see a pop-up showing You Request has followed by a pop-up showing “Your been sent to your vehicle.” After log-in, touch the feature you’d like to use until you’d like to use After log-in, touch the feature menu. circular it is selected, at the bottom of the to input your Blue Link will be required You Personal Identi (See page 4 for PIN setup instructions.) When you downloading, you will need to enter your downloading, you will need to enter for This is MyHyundai.com login ID and password. me,” authentication. If you then select “remember this information. you will not have to re-enter • • • • Once it is downloaded to your smart phone, here’s how to operate the phone, here’s Once it is downloaded to your smart Smart Phone Mobile App. In-car Application Standard Rearview Mirror G M ; Controls for Blue Link in-vehicle voice-response use are located on the rearview mirror. (See facing page for menu of in-vehicle services.) • Press the Blue Link button G for access to the voice-response menu of services (see menu choices on facing page). You have two options: You can say, “Main Menu” for a listing of all main menu choices. You can directly select any of the listed menu items by saying its name. • Press the center button M for navigation-related services. There are two different operations, based on how your vehicle is equipped: On audio-equipped vehicles, this button will provide Turn-by-Turn Navigation services. On navigation-equipped vehicles, this button will provide shortcut access to New Destination searches. • Press the SOS button ; for SOS Emergency Assistance.* You can end any Blue Link call by pressing the same Blue Link mirror button used to start the call. *You must be an active Blue Link subscriber or within the initial free trial period to receive Blue Link services, including emergency notification services. 10 I Blue Link User’s Manual OPERATION 11 15 15 20 21 23 20 25 32 29 Blue Link User’s Manual I Blue Link User’s 29 31 30 28 Guidance Package 28 ; c fi Roadside Assistance Agent Assistance Service Link Quick Tips Main Menu New Destination Gas Prices Restaurant Ratings Route Assistance Daily Route Guide Main Menu Traf Weather Alert Valet Main Menu Texting Voice Location Sharing Main Menu – equipped models – equipped ® M Essentials Package G Navigation Information Vehicle Assist Vehicle Entertainment Assurance Package In-car Voice-Response Services In-car Voice-Response Key to Feature Availability Key to Feature In-car Application in HomeLink Mirror Rearview Web Application Many Blue Link features can be customized, activated, or accessed at www.MyHyundai.com. This is your important link to getting the most out of your Blue Link system. • Log on to www.MyHyundai.com. Depending on which Blue Link packages you are enrolled in, you will have access to some or all of these services: Preferences screens for many Blue Link features Blue Link feature overviews Your Monthly Vehicle Report Setup for your Daily Route assistance Setup for customized weather forecasts, by location Remote Services, such as Engine Start or Horn/Lights 12 I Blue Link User’s Manual OPERATION 13 Blue Link User’s Manual I Blue Link User’s cation, a trained fi cation feature is subject to is subject cation feature fi ed and is on the way. ed and is on the fi cation and Assistance cation fi cation signal will be automatically transmitted to the transmitted will be automatically cation signal fi adequate cellular coverage, signal strength, and battery power, and only and battery power, adequate cellular coverage, signal strength, available in the 50 United States. Please note: The Automatic Collision Noti If you are unable to answer, the operator will advise you that unable to answer, If you are has been noti emergency assistance line until help arrives. on the remain The operator will Upon receipt of an Automatic Collision Noti of an Automatic Upon receipt Blue Link response operator will attempt to establish voice operator will Blue Link response the vehicle occupants and dispatch communication with services. appropriate • • • Blue Link Customer Care Center. Center. Customer Care Blue Link BLUE LINK ASSURANCE PACKAGE ASSURANCE LINK BLUE Collision Noti Automatic Automatic deploys, an and an airbag an accident occurs In the event Noti Collision SOS Emergency Assistance In the event of an emergency, you can request emergency assistance 24/7, 365 days a year, by pressing the dedicated SOS button in your vehicle. Rearview mirror in Standard rearview mirror HomeLink®–equipped models Using SOS Emergency Assistance • Press the dedicated SOS button. • A trained Blue Link operator will come on the line and ask about the nature of the emergency and then dispatch the appropriate emergency assistance to the scene. • If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way. • The operator will remain on the line until help arrives. Please note: The SOS Emergency Assistance feature is subject to adequate cellular coverage, signal strength, and battery power, and only available in the 50 United States. 14 I Blue Link User’s Manual OPERATION 15 Blue Link User’s Manual I Blue Link User’s –equipped models ® Rearview mirror in mirror Rearview HomeLink rming the dispatch and notifying the rming the dispatch and notifying the fi Please note: The Enhanced Roadside Assistance feature is subject to Assistance feature Please note: The Enhanced Roadside and only and battery power, adequate cellular coverage, signal strength, available in the 50 United States. Standard rearview mirror rearview Standard A trained Blue Link operator will come on the line and ask about A trained Blue Link operator will come roadside of the situation, then dispatch the appropriate the nature assistance to the scene. outbound calls automated will also have the option to receive You to your mobile phone con With operator will be able to inform roadside Blue Link, the assistance of your exact location. estimated time of arrival. Press the dedicated SOS button. Press • • • • Using Enhanced Roadside Assistance Enhanced Roadside Assistance (Agent Assistance) Assistance (Agent Roadside Enhanced assistance should to receive enables you Roadside Assistance Enhanced road. while out on the assistance, roadside you require Monthly Vehicle Report Monthly Vehicle Report screen Thirty days after your new Hyundai vehicle purchase, you can begin receiving a comprehensive diagnostic evaluation involving most aspects of your vehicle’s performance (e.g., systems check, mileage attained, upcoming maintenance, etc.). In order to receive your Monthly Vehicle Report, you must first log on to www.MyHyundai.com, select Blue Link Preferences and make your selections on the Monthly Vehicle Report page. • Once set up, you will receive vehicle diagnostic reports via the email address provided in your www.MyHyundai.com Notification preferences. By default, you will receive your Monthly Vehicle Report on the same day of the month as your vehicle purchase. • To review the report online, logon to www.MyHyundai.com and click on “Vehicle Report” in the sub menu. 16 I Blue Link User’s Manual OPERATION 17 Blue Link User’s Manual I Blue Link User’s , select Blue Link. Features accessible via Features App the Blue Link Mobile . See page 4 of this guide for more . See page 4 of this guide for more Select DOOR UNLOCK or DOOR Select DOOR UNLOCK or DOOR www.MyHyundai.com Log on to Dial toll-free 1-855-2-BlueLink. Dial toll-free cation Number (PIN). To create or change your PIN, log create Number (PIN). To cation www.MyHyundai.com fi Select Remote Services, then Remote Door Unlock/Lock. Select Remote Services, then Remote time to get to your Input your Blue Link PIN. (If you need will your vehicle vehicle, specify a time delay before be unlocked.) Enter your Blue Link PIN. doors will be sent to The command to lock or unlock your your vehicle. To use this feature, you must have a Blue Link Personal you must use this feature, To Please note: After Blue Link unlocks the doors, they will remain Please note: After Blue Link unlocks the doors, they will remain is designed to unlocked for only 30 seconds. This auto relock are the doors if the doors enhance vehicle security by relocking not opened within 30 seconds. subject to adequate cellular coverage and Remote Services are and only available in the 50 United States. signal strength, information. LOCK, as desired. Identi on to By website: By phone: By Blue Link Mobile App: • • • • To Activate Remote Door Unlock/Lock To With this feature, you can lock or unlock your vehicle doors from virtually Withvehicle doors from you can lock or unlock your this feature, the Blue Link mobile phone using number, by dialing a toll-free anywhere website. app, or using the Blue Link Owner’s BLUE LINK ESSENTIALS PACKAGE ESSENTIALS LINK BLUE Door Unlock/Lock Remote Remote Horn/Lights Features accessible via the Blue Link Mobile App This feature can help locate your parked vehicle in a large parking lot or for added safety. This service may also be used in coordination with local authorities to locate a vehicle that has been stolen or in coordination with emergency services for a vehicle that is in a location that is not readily visible. • To use this feature, you must have a Blue Link Personal Identifi cation Number (PIN). To create or change your PIN, log on to www.MyHyundai.com. See page 4 of this guide for more information. To Activate Remote Headlights or Horn/Headlights • By phone: Dial toll-free 1-855-2-BlueLink. • By Blue Link Mobile App: Select LIGHTS or HORN + LIGHTS, as desired. Enter your Blue Link PIN. The command to fl ash your vehicle’s lights, or fl ash the lights and honk the horn, will be sent to your vehicle. • By website: Log on to www.MyHyundai.com, select Blue Link. Select Remote Services, then Remote Horn and Lights. Input your Blue Link PIN. (If you need time to get to your vehicle, specify a time delay before your lights/horn will be activated.) Please note: Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States. 18 I Blue Link User’s Manual OPERATION 19 *Late Availability Blue Link User’s Manual I Blue Link User’s , select Blue Link. Features accessible via Features App the Blue Link Mobile . See page 4 of this guide for more . See page 4 of this guide for more Select ENGINE START. www.MyHyundai.com Late availability Log on to Dial toll-free 1-855-2-BlueLink. Dial toll-free cation Number (PIN). To create or change your PIN, log create Number (PIN). To cation www.MyHyundai.com fi Input your Blue Link PIN. (If you need time to get to Input your Blue Link PIN. (If you need your Hyundai before your vehicle, specify a time delay will be started.) Enter your Blue Link PIN. sent to your vehicle. The engine start command will be Start*. Vehicle Select Remote Services, then Remote Remote Services are subject to adequate cellular coverage Remote Services are and only available in the 50 United States. and signal strength, Remote Vehicle Start* is only available for Push Button Start– Remote Vehicle equipped vehicles. To use this feature, you must have a Blue Link Personal you must use this feature, To information. Identi on to By website: By phone: By Blue Link Mobile App: • • • • • • Please note: Please • To Activate Remote Vehicle Start* Activate Remote Vehicle To This feature enables you to remotely start your vehicle and engage pre-set vehicle and engage pre-set start your enables you to remotely This feature you before temperature proper the interior is the to ensure climate controls climb inside. Remote Vehicle Start Vehicle Remote Quick Tips This in-vehicle easy-reference tool can help you learn how to operate various vehicle features. • Press the Blue Link button located on your rearview mirror. • At the prompt, say, “Quick Tips.” • You will then be prompted to select from a list of audible feature operation explanations. Location Sharing This feature enables you and your designated friends to update your locations—directly to or from your Hyundai vehicle or via your MyHyundai owner’s website. There are three types of Location Sharing: “Vehicle to Vehicle,” “Vehicle to Mobile Phone,” and “Vehicle to Your Social Media Account,” such as Facebook™. • In order to activate this feature, you must first log on to www.MyHyundai.com and list your “friends” and their contact information: Select Entertainment Select Location Sharing Select Friends Preferences Select ADD NEW FRIEND Using Location Sharing in Your Vehicle • Press the Blue Link button located on your rearview mirror. • At the prompt, say, “Location Sharing.” • The system will ask, “Do you want to update your friends with your current location?” • Respond “Yes” to send your location to your list of Friends and also see their locations. Be aware that messages sent from your vehicle are sent to other Hyundai vehicles as Points of Interest and may replace a Point of Interest currently stored there, especially if either vehicle does not have factory navigation. 20 I Blue Link User’s Manual OPERATION 21 . ™ button system. ™ Blue Link User’s Manual I Blue Link User’s rst log on to rst log on fi rmation. fi system to call, toll-free, 877-730-2896. system to call, toll-free, ™ and list your “friends” and their contact and list your “friends” phone to the vehicle’s Bluetooth phone to the vehicle’s rmation, your voice message will be converted to rmation, your voice message will be fi ™ Standard voice and text message rates apply. voice and text Standard Messaging function, using the Text The in-vehicle Voice on the mirror, will prompt the user to set up a “friends” contact list will prompt on the mirror, to send a voice text on MyHyundai.com. It cannot be used message. Select Entertainment Messages are sent using your registered mobile phone number your registered sent using Messages are This number as the sender. and will appear with your mobile phone via Bluetooth to the vehicle your phone to be paired requires feature Sharing Select Location Select Friends Preferences FRIEND Select ADD NEW In order to activate this feature, you must you feature, to activate this In order information: www.MyHyundai.com The system will prompt you to select a “friend” you have listed on you to select a “friend” The system will prompt list. your MyHyundai Blue Link contacts After system con a text message. The system will ask you to dictate your text message and then The system will ask you to dictate the message back for con reads Pair a Bluetooth Use the vehicle’s Bluetooth Use the vehicle’s • • • • • • • • Please note: Please • Using Voice Text Messaging Text Using Voice Voice Text Messaging Text Voice taking your hands without ever send text messages can You road. the eyes off wheel—or your the off Automatic Diagnostic Trouble Code Notification In the event a vehicle system or component malfunction occurs, Automatic Diagnostic Trouble Code (DTC) Notification correlates vehicle data and diagnostics to better inform you of a possible vehicle condition. Using a combination of in-vehicle display alerts and guided voice messages, it will indicate the significance of the issue and provide you with instructions, including appropriate next steps. In addition, this information is also sent to your preferred Hyundai dealer in order to help with the repair process. • In order to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Automated DTC Notification. • Should a vehicle component malfunction, you will be automatically notified by your selected methods. • If required, you will have the choice to call for Roadside Assistance and/or schedule a Hyundai dealership service appointment. Maintenance Alert This feature helps you keep your Hyundai vehicle in optimum running order by notifying you in advance of regularly scheduled maintenance intervals. This includes specific details of what’s involved. Notification is made via your choice of text messaging, email, or phone call. • In order to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Maintenance Alert Notification. • Once activated, you will automatically be notified, by your selected methods, when your vehicle is due for regularly scheduled maintenance and be offered assistance in scheduling an appointment with your local Hyundai dealer. 22 I Blue Link User’s Manual OPERATION 23 Blue Link User’s Manual I Blue Link User’s ed, by your fi rst log on to fi rst log on to fi ed to contact you to set up a fi located on your rearview mirror. located on your rearview cations, for Recall Campaign Advisor. cations, for Recall ne it. fi fi , select Blue Link Preferences, and set your and set your Preferences, , select Blue Link ne the issue. fi and select a Preferred Hyundai Dealer. Hyundai Dealer. and select a Preferred After the brief survey, the agent will offer to make a dealership to make will offer the agent After the brief survey, service appointment. Once the call concludes, all of the collected data, as well as call, will be sent to your Hyundai of the entire an audio capture dealer. In order to activate this feature, you must to activate this feature, In order An email reminder with the appointment date and time will also An email reminder Once activated, you will automatically be noti Once activated, alert preferences, under Noti alert preferences, selected methods, of any recall notices affecting your vehicle as notices affecting of any recall selected methods, an appointment with assistance in scheduling well as be offered dealer. your local Hyundai be sent to you. www.MyHyundai.com Select Service and Maintenance from the upper menu. the upper Select Service and Maintenance from the secondary upper menu. Dealer from Select Preferred Dealer using the ZIP Code/Search Designate your Preferred functions. Press the Blue Link button Press At the prompt, say “Service Link.” At the prompt, a brief and guide you through A trained specialist will take the call survey to better de Your Preferred Dealer will be noti Dealer will Preferred Your service appointment. • • • • • • • • • • In order to activate this feature, you must to activate this feature, In order www.MyHyundai.com Vehicle Your How to Use Service Link in Service Link allows you to schedule a Hyundai dealership service Service Link allows you to schedule with your vehicle, a specialist can walk appointment. If you notice an issue a brief survey to help de you through Service Link Recall Advisor Recall you provides feature your vehicle, this that affects of a recall In the event your choice of next steps via for directions as well as with information website. or Hyundai owner display, email, in-vehicle Stolen Vehicle Recovery In the event your vehicle is reported stolen, to law enforcement authorities, the Blue Link Customer Care Center can use the GPS system to help pinpoint the exact location of the vehicle and assist in its recovery. Log on to www.MyHyundai.com to select Blue Link Preferences and set your alert preferences, under Notifications, for Stolen Vehicle Recovery. • To inform Hyundai of the theft of your Hyundai vehicle, call 1-855-2BlueLink. • A live operator will come online to assist you. • You will be asked to verify your name, phone numbers, and Hyundai PIN and provide verification that a police report has been filed, including the case number. • The agent will initiate a stolen vehicle recovery signal to pinpoint its location and will coordinate with law enforcement in its recovery. Stolen Vehicle Slowdown In the event your vehicle is reported stolen, to law enforcement authorities, they may elect to utilize this feature to gradually reduce engine power, thereby slowing the vehicle’s speed and eventually bringing it to a complete stop. In order for law enforcement to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Stolen Vehicle Recovery. • To inform Hyundai of the theft of your Hyundai vehicle, call 1-855-2-BlueLink. • A live operator will initiate vehicle slowdown and work with law enforcement in its recovery. Once the stolen vehicle recovery routine has been started, the owner will not be provided vehicle status or location, due to personal safety issues. At the conclusion of the recovery process, Blue Link will contact the owner and inform them of the vehicle’s disposition. 24 I Blue Link User’s Manual OPERATION 25 Blue Link User’s Manual I Blue Link User’s rst log on to fi on your rearview mirror on your rearview www.MyHyundai.com cations, for Stolen Vehicle Recovery. Vehicle cations, for Stolen Log on to fi , select Blue Link Preferences, and set your alert and set your Preferences, , select Blue Link Press the Blue Link button Press Alert” say “Valet At the prompt, Select Blue Link Preferences Select Geo-Fence Geo-Fence a Valet on Create Turn ed via your choice of text message or email. ed via your choice of text message fi To inform Hyundai of the theft of your Hyundai vehicle, call inform Hyundai of the theft To 1-855-2-BlueLink. work with law initiate vehicle immobilization and A live operator will in its recovery. enforcement On the Web On the Web In Your Vehicle In Your • • • • In order for law enforcement to assist, you must to assist, you for law enforcement In order Once activated, you will automatically receive an alert should your receive Once activated, you will automatically preferences, under Noti preferences, vehicle travel farther than your pre-selected distance boundary, from the from boundary, distance vehicle travel farther than your pre-selected point of activation. www.MyHyundai.com Hyundai Blue Link Service is only available in the Please note: 50 United States. You can activate this feature in two ways: can activate this feature You Valet Alert Valet vehicle with a valet and it travels farther Whenever you leave your Hyundai in-vehicle activation, you after distance boundary, than your pre-selected will be noti Vehicle Immobilization Vehicle authorities, to law enforcement stolen, reported your vehicle is In the event the engine once completely turn to off feature elect to utilize this they may the will prevent slowdown. This using vehicle has been stopped, the vehicle on has arrived until law enforcement being restarted vehicle from the scene. Panic Notification This feature will notify any pre-selected persons if your vehicle remote’s panic button is engaged, via your choice of text messaging or email. • In order to activate this feature, you must first log on to www.MyHyundai.com and set your preferences as outlined on page 4 of this guide. • All individuals designated by you will be notified of your vehicle remote’s precise location should the panic button be activated. Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States. Alarm Notification In the event your vehicle’s alarm is activated, this feature will automatically notify any pre-selected persons via your choice of text messaging, email, or update to your MyHyundai owner’s website. • In order to activate this feature, you must first log on to www.MyHyundai.com and set your preferences as outlined on page 4 of this guide. • Your pre-selected contacts will be notified if your vehicle’s alarm is activated. Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States. Geo-Fence This feature allows you to designate the boundaries of areas in which your vehicle may or may not be driven. Should the vehicle cross these boundaries, you will be notified via your choice of text messaging, email, or phone call. You can activate this feature in two ways: • In order to activate this feature, you must first log on to www.MyHyundai.com. Select Blue Link Preferences Select Geo-Fence and set driving boundaries Select Notifications and set alert preferences for Geo-Fence • Once activated, you will automatically receive an alert should your vehicle cross the boundaries of your designated areas. Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States. 26 I Blue Link User’s Manual OPERATION 27 Blue Link User’s Manual I Blue Link User’s rst log on to rst log on to fi fi . . cations are subject to adequate cellular coverage subject to adequate cations are cations are subject to adequate cellular coverage subject to adequate cations are fi fi cations and set alert preferences for Curfew Alert cations and set alert preferences cations and set alert preferences for Speed Alerts for Speed preferences cations and set alert fi fi ed via your choice of text messaging, email, or phone call. of text messaging, email, or phone ed via your choice fi Select Blue Link Preferences and times Select Curfew and set Curfew days Select Noti Select Blue Link Preferences Select Blue Link monitoring set a speed limit and, if desired, Select Speed and date and time preferences Select Noti ed via your choice of text messaging, email, or phone call. ed via your choice of text messaging, In order to activate this feature, you must to activate this feature, In order In order to activate this feature, you must to activate this feature, In order Please note: Noti only available in the 50 United States. and and signal strength, Please note: Noti and signal strength, and only available in the 50 United States. and and signal strength, Once activated, you will automatically receive an alert should receive Once activated, you will automatically Once activated, you will automatically receive an alert should you will automatically receive Once activated, fi the curfew guidelines be exceeded. your vehicle exceed the pre-designated speed limits the pre-designated your vehicle exceed www.MyHyundai.com www.MyHyundai.com • • • • Curfew Alert for when your acceptable time intervals allows you to pre-set This feature driven. Should these be exceeded, you Hyundai vehicle can and cannot be will be noti Speed Alert Speed a you to pre-set allows feature drivers, this of younger parents Ideal for date ranges can also designate vehicle. You for your Hyundai speed limit be exceeded, the speed limit monitoring. Should for this type of and times you will be noti BLUE LINK GUIDANCE PACKAGE Point of Interest (POI) Search and Download (New Destination) Blue Link allows you to search for, and download directions to, points of interest, businesses, and specific addresses. During the search process, if the Blue Link system determines the need, advanced agent assistance will be applied, behind the scenes, to optimize your search results. Using Point of Interest Search in Your Vehicle • Press the Blue Link button , or the center POI Shortcut button , on your rearview mirror. • At the prompt, say, “New Destination.” • After the initial prompts, if there are multiple matches to your search (a chain of stores or restaurants), the system will read you up to five nearby choices. To reject undesired choices, say “No” when asked, “Would you like to download this destination?” • When you hear a desired choice, say “Yes” when asked to download the destination. • The destination will be downloaded to your vehicle for navigation route guidance. Using Point of Interest Search on Your Computer • On www.MyHyundai.com you can search for a point of interest and download the results to your vehicle for navigation guidance to the destination. Gas Station Locations and Gas Prices This feature searches for the lowest fuel prices in your area. Blue Link will report brand type, location, and price per gallon information via automated voice—all of which can be downloaded for navigation route guidance. You can set preferences for fuel type by logging on to www.MyHyundai.com as outlined on page 4 of this guide. Using Gas Station Locations and Gas Prices in your vehicle • Press the Blue Link button on your rearview mirror. • At the prompt, say, “Gas Prices.” • Once you’ve made a selection, you can download it to your vehicle for navigation route guidance. • On audio-only models, the system downloads destination information only. Gas prices will not be displayed on audio-only systems. 28 I Blue Link User’s Manual OPERATION 29 and ve fi c fi Blue Link User’s Manual I Blue Link User’s c Zone Radius fi www.MyHyundai.com c section. c reports, based on your based c reports, fi fi and set your preference, under and set your preference, on your rearview mirror. on your rearview on your rearview mirror. on your rearview c condition updates. fi c.” fi c Zone Radius. www.MyHyundai.com fi ve total choices. fi Blue Link Preferences, in the Traf Blue Link Preferences, c in Your Vehicle c in Your Log on to The system will then read the next choice of destination, the next choice of destination, The system will then read up to To reject undesired choices, say “No” when asked, choices, say “No” undesired reject To you like to download this destination?” “Would fi This feature offers you the option to set a Traf offers This feature around your vehicle, for traf around Press the Blue Link button Press The system will read any applicable traf The system will read designated Traf At the prompt, say, “Restaurant Ratings.” “Restaurant say, At the prompt, your search multiple matches to are if there After the initial prompts, you up to the system will read restaurant), (a chain or type of nearby choices. When you hear a desired choice, say “Yes” when asked to when choice, say “Yes” When you hear a desired download the destination. to your vehicle for navigation The destination will be downloaded guidance. route Link button the Blue Press At the prompt, say, “Traf say, At the prompt, c • • • • • • • • • fi This feature allows you to designate the price range of restaurants you you restaurants price range of to designate the allows you This feature set your preference, under Blue Link Preferences, in the Restaurants section. in the Restaurants under Blue Link Preferences, set your preference, are interested in searching. If desired, log on to If desired, in searching. interested are Using Traf This feature provides you with up-to-the minute information on traf you with up-to-the minute information provides This feature saving a problem, around allowing you to navigate conditions in your area, time and aggravation. Traf Using Restaurant Ratings & Locations in Your Vehicle Your Ratings & Locations in Using Restaurant Restaurant Ratings & Locations Ratings & Restaurant area can search may be, you preferences what your food No matter quickly and conveniently. and location, by type, ratings, restaurants Turn-by-Turn Navigation (for audio-only vehicles) Rearview mirror in Standard rearview mirror HomeLink®–equipped models This feature is available on Hyundai Blue Link–equipped vehicles without factory navigation systems. Turn-by-Turn Navigation enables you to search for and set a navigation destination using the voice-response system in your vehicle. Turn-by-turn route guidance will include both visual and audio prompts. • This feature allows you to customize turn-by-turn guidance, based on your preferences. Log on to www.MyHyundai.com: Select Blue Link Preferences Select Turn-by-Turn Choose any desired route options To Use Turn-by-Turn Navigation: • On audio-only vehicles, press the center Blue Link button on the rearview mirror to request and manage turn-by-turn navigation routes. • Choices: Preview Route, Cancel Route, Resume Route, or Re-route. • Speak the name of the selection you desire. • The audio system display screen will show visual prompts that work in coordination with the audio prompts from the Blue Link system. The Preview function gives you a quick audio overview of the route, with visual support in the audio display, before you start. Not available for vehicles with factory-equipped navigation 30 I Blue Link User’s Manual OPERATION 31 Blue Link User’s Manual I Blue Link User’s rst log on to fi . Once you’re in the vehicle, you in the vehicle, . Once you’re c Conditions on your rearview mirror. on your rearview fi c conditions to help you plan your trip and your trip and to help you plan c conditions fi and set up your daily routes and your alert and daily routes and set up your www.MyHyundai.com www.MyHyundai.com If an unprogrammed route choice would be faster, the system choice would be faster, route If an unprogrammed is available and will state that an alternate route recommended ask if you want to download it. Select Navigation Routes Select Daily Route Guide – Manage trip times by Route Group View route Select Daily Route Guide – Find Routes Select Daily Route by Route Group destinations, options to frequent Set route Select Daily Routes alerts Set daily times, for Daily Route Guide c conditions. fi Press the Blue Link button Press Log on to Select Blue Link Select Daily Routes Select Blue Link Select Daily Routes At the prompt, say, “Daily Route Guidance.” say, At the prompt, and provide within a Route Group all routes The system will read for the trip, factoring real-time the estimated number of minutes traf Select Preferences • • • • • • • • • In order to activate this feature, you must to activate this feature, In order preferences: can also access current traf access current can also select the best route. www.MyHyundai.com Using Daily Route Guide in Your Vehicle Your Using Daily Route Guide in Using Daily Route Guide on the Website Using Daily Route Guide on Daily Route Guidance with Traf Guidance Daily Route to your regular routes several different can pre-design Now you using designations Weather With this feature, you can receive real-time weather forecasts with the touch of a button. • You can receive local forecasts or designate up to five, stored “favorite” locations for on-demand weather forecasts. If desired, log on to www.MyHyundai.com and set your preferences, under Blue Link Preferences, in the Weather section. Using Weather in Your Vehicle • Press the Blue Link button on your rearview mirror. • At the prompt, say, “Weather.” • Choose between local weather or one of the favorites you have stored on www.MyHyundai.com. ECO-Coach This handy feature can help you drive more efficiently by providing you with an automatic online report. ECO-Coach tracks your vehicle’s mileage and C02 emissions on a continual and historical basis and then offers recommendations to help promote better fuel efficiency. • ECO-Coach allows you to designate how often you’d like to receive the report. Log on to www.MyHyundai.com and set your preference, in the Blue Link Preferences section, under ECO. Viewing Your ECO-Coach Report • Log on to www.MyHyundai.com. • Select Blue Link Services. • Select ECO from the upper menu. Information from your ECO-Coach report will also be available for viewing in your vehicle. • Press the INFO or INFO/SETUP button near the display screen. • Select ECO-Coach from the INFO menu. 32 I Blue Link User’s Manual OPERATION 33 25 21 32 20 22 16 26 28 20 23 17 18 19 29 23 14 27 24 24 29 30 25 26 13 22 6 27 31 32 15 28 26 Blue Link User’s Manual I Blue Link User’s *Late Availability ...... ...... ...... ...... ...... Maintenance Alert Report Monthly Vehicle Panic Notification and Download Search Point of Interest Quick Tips Recall Advisor Remote Door Unlock/Lock Remote Horn/Lights Start* Remote Vehicle Restaurant Ratings & Locations Service Link Assistance SOS Emergency Speed Alert Recovery Stolen Vehicle Slowdown Stolen Vehicle Automatic Collision Notification and Assistance Collision Notification Automatic Code Notification Diagnostic Trouble Automatic (Operation Chart) Features Blue Link Curfew Alert Conditions with Traffic Daily Route Guidance ECO-Coach Assistance Enhanced Roadside and Gas Prices Gas Station Locations Geo-Fence Location Sharing Voice Text Messaging Text Voice Weather Traffic Traffic (audio-only vehicles) Navigation Turn Turn-by Alert Valet Immobilization Vehicle INDEX Alarm Notification IMPLEMENTATION ACTION PLAN Who | Does What| By When ACTION PLAN ACTION By When Who | Does What| are www.MyHyundai.com www.HyundaiBlueLink.com and on the desktop. www.Hyundai.com www.MyHyundai.com BLUE LINK IMPLEMENTATION CHECKLIST IMPLEMENTATION LINK BLUE want to a few items you’ll Link? Here are ready for Blue and your dealership Are you customer Blue Link vehicle, before your first have addressed and make sure you consider and delivery. cleared through your dealership’s firewall. cleared through your dealership’s Consider the privacy of personal information when designing Consider the privacy of personal information or designating a space. information themselves; Customers will likely want to input and mouse. consider the ease-of-access to keyboard Ensure that Provide computers with Internet access available to Customer Provide computers with Internet access 3ERVICE ANDOR 3ERVICE PERSONNEL FOR ASSISTING CUSTOMERS WITH Enrollment, Preferences or questions. Provide a computer for customers to use while waiting in the Service Lounge; load shortcuts to s s Ensure that computers with Internet access are available Ensure that computers with Internet process. for completing the Blue Link Enrollment s FACILITY and PROCESS Determine if Service Consultants will be responsible for Determine if Service Consultants enroll in Blue Link, upgrade identifying and inviting owners to TRIAL PERIODS ANDOR REINFORCE "LUE ,INK BENElTS Determine if the dealership will conduct any follow-up post-sale dealership will conduct any follow-up Determine if the Blue Link Enrollment and usage. with owners regarding Define which position in the dealership will handle the in the dealership will handle Define which position Sales (the process is designed for Blue Link Enrollment involvement Sales define what, if any, Consultants) and have or other support personnel Managers, F&I Managers, in Blue Link Enrollment. ACTION PLAN ACCESS AND TRAINING Who | Does What| By When Provide dealership employees a unique username and password for HyundaiDealer.com. NOTE: Incentive payments are made via the STAR Rewards program and are based on the Dealer Code and complete SSN entered at time of dealer-assisted enrollment. Encourage Sales and Service Consultants to sign up all customers for MyHyundai.com (even if they don’t have a Blue Link equipped vehicle). Ensure all personnel can present the customer benefits of signing up for and using MyHyundai.com. Inform all personnel of the dealership process for completing Blue Link enrollment at the time of the sale. Inform all personnel of the process for enrolling those owners who did not enroll at the time of sale. Ensure all personnel are able to answer the question, “What is Blue Link?” Ensure all Sales and Service Consultants are able to list and describe the Blue Link packages. Ensure Sales Consultants are able to demonstrate POI Search and Download in a vehicle. Ensure Sales and Service Consultants know how to pair phones to vehicles, are comfortable doing so and know how to confidently handle any difficulties. Ensure Sales and Service Consultants are comfortable guiding a customer through the steps for storing the Voice Text Message phone number and sending a message. Ensure Sales and Service Consultants know how to download an app and are comfortable assisting a customer with downloading the Blue Link mobile app. Ensure Sales and Service Consultants know which features require Preferences settings (especially Notifications). Ensure Service Consultants can explain the use and benefit of the Monthly Vehicle Report, Eco-Coach report, Automated DTC Notification, Maintenance and Recall Alerts, and Service Link. Blue Link Jeopardy Let’s play Blue Link Jeopardy-style! During the course of our broadcast you will be presented with six clues or “answers.” Your response needs be in the form of a question; for example:“What is advanced voice recognition?” | A | BACKGROUND \ 1 \ | A | CUSTOMER \ 1 \ | A | FEATURES \ 1 \ | A | ENROLLMENT \ 1 \ | A | PREFERENCES \ 1 \ | A | OPERATION \ 1 \ IMPLEMENTATION