Cheshire West and Chester Care and Support Directory 2016/17

Old Dee Bridge

The independent guide to local care and support services

• Home support • Specialist care • Useful contacts • Care homes

in association with

www.carechoices.co.uk The Home Care Specialists

Do you need a Helping Hand?

“We are incredibly fortunate Home care from...30 minutes per to have such dedicated people, like the staff at Helping Hands, caring for week to full time Live-in Care. the vulnerable and the elderly members of the Helping Hands has been providing award winning quality help communities.” at home since 1989. A family run company we apply our local Lisa Carr, Director of The knowledge and over 25 years of experience to offer you one to one Great British Care Awards home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

• Housekeeping • Providing a break for an existing • Shopping Carer or family member • Companionship • Personal care • Help getting out and about • Support with continence • Complex nursing-led care • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call: 01244 439 307 or visit: www.helpinghands.co.uk Contents Welcome 4-5 Paying for care and support 23-25 Regions covered by this Directory 4 Financial assessments 23 The Care Act 2014 – what it means for you 5 Personal budgets 23 Promoting your health and wellbeing 5-6 Direct payments 23 Staying healthy 5 Self-funding your care 24 Keeping warm 6 What if you run out of money? 24 Helping you stay independent 7 Third party payments (top-up fees) 24 What is there to do? 7 Seeking financial advice 25 Getting around 7 Supporting Carers 25-26 Making life easier at home 8-13 Having a Carer’s assessment 25 Assistive technology 8 Assistive technology 26 Adapting your home 8 Emergency card 26 Home care 8 Does your GP know you are a Carer? 26 Home care agency checklist 9 Having your voice heard 26-27 Help to live in your home 10 Comments, compliments and complaints 26 Home care providers 14-16 Healthwatch Cheshire West 26 Short-term support 16-17 Advocacy 27 Leaving hospital 16 Patient Advice and Liaison Service (PALS) 27 Intermediate care 16 Care Quality Commission 27 The Home from Hospital Service 17 Lasting Power of Attorney 27 Living with a long-term condition 17-18 Suspect abuse or neglect of a vulnerable adult? 28 Learning disability 17 What is abuse? 28 Physical disability 18 Who might be affected by abuse? 28 Sensory impairment 18 How do I report abuse? 28 Mental health 18 Planning for the future and end of life 28-29 Dementia care 18 Advance care planning 29 Choosing accommodation 19-20 Advance statement 29 Sheltered housing 19 Making a will 29 Extra Care housing 19 Tell Us Once 29 Supported Living 19 Useful contacts 29 Community-based housing support 19 Listings 34 Shared Lives 20 Care homes 34 Care homes 20-21 Care homes with nursing 36 Care homes (personal care only) 20 Notes 38 Care homes with nursing 20 Index 38 This Directory’s free helpline 20 Care homes checklist 21 The listings used in this Directory Getting support with your social care needs 22 were supplied by the Care Quality Commission (CQC) in association Assessments 22 with Cheshire West and Chester Borough Council and neither Eligibility 22 Cheshire West and Chester Borough Council nor Care Choices can be held liable for any errors or omissions. The publication of any details does not constitute the Council’s support or To obtain extra copies of this Directory, including in recommendation of any of the products or services advertised large print, call the Gateway team on 0300 123 7034. within this document.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Welcome to the 2016 edition of the Cheshire West and The Care Act 2014 is a new piece of law which came Chester Care and Support Directory. Cheshire West and into place in April 2015 and makes positive changes to the Chester Borough Council is committed to supporting way care and support is provided for adults and Carers. The local citizens to remain as independent as possible and Act is designed to ensure that people receive services that living in their own homes for as long as they can safely do prevent their care needs from becoming more serious, or so. We work closely with other organisations, both in the delay the impact of their needs; can get the information independent and voluntary sectors, to ensure that support and advice they need to make good decisions about services are joined-up and integrated, to reduce confusion care and support; and have a range of high-quality care or duplication for service users and their families. providers to choose from. The aim of this Directory is to support the This Directory compliments West Cheshire Local Offer, implementation of the Care Act by providing Cheshire which is our online directory and information hub, visit West and Chester residents with details of activities and www.westcheshirelocaloffer.co.uk/Alternatively, if services which are locally available to meet their social you would like more information about this, or further care needs. These might include extra care housing and information about any of the information given in this domiciliary care as well as services for people who need document, please call the Gateway team on more intensive 24-hour care in a residential care or nursing 0300 123 7034. home environment. We want to make sure that the process Our thanks go to Care Choices who produced this of accessing care services is as straightforward as possible Directory at no cost to Cheshire West and Chester Borough and is easily understood. Council.

Regions covered by this Directory

eston rosham llesmere ort elsby orthwich CHESHIRE WEST & CHESTER

elshall hester

Tarin insfor Taporley

Tattenhall

arnon

alpas

Chester

St Michael’s Church

4 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 The Care Act 2014 – what it means for you

The Care Act came into force in April 2015 and is the criteria are roughly in line with the rules it used before. biggest change in social care for 60 years. It makes care • If you get care and support from Adult Social Care, you and support more consistent across the country and puts have the right to ask for a personal budget. See page 23 the wellbeing of individuals at the heart of health and for more information on personal budgets. social care services. • If your care assessment shows you don’t qualify for help How things have changed since April 2015: from Adult Social Care, you will be offered information and advice on what else might help you, and where you • If you think you have care and support needs, you have can find alternative support. a right to a free care assessment from Adult Social Care. • Deferred Payment Agreements have been updated You can ask for this even if your savings are too high or to meet the new national rules. A Deferred Payment your needs are too low to qualify for help. Agreement is an option if you want to delay selling • Carers have the same right to an assessment as the your home during your lifetime when you move into person they care for. This means Carers can ask for an residential care. People who were given a Deferred assessment of their own needs even if the person they Payment Agreement before April 2015 will stay on the look after doesn’t want an assessment, or doesn’t qualify previous local scheme. for help from Adult Social Care. • If you find it difficult to communicate or to understand • There is a new national level of eligibility criteria, so that things when discussing your care and support, Adult care and support will be more consistent across the Social Care will provide an advocate to help you. The country. Although the way Adult Social Care will work advocate will represent your interests if you don’t have a out what help it can give you has changed, the new friend or relative who can help. Promoting your health and wellbeing

By making a few small changes to the way we live, we beneficial impact on the wellbeing of our family members can make big changes to our health, and this can have a and those we care for.

Staying healthy

Staying active changes you are planning to make, receiving information, Being active is important because it reduces the risk advice and guidance could be just the thing to get you of heart disease, stroke, type 2 diabetes, some cancers, started. If you feel you need some additional support, and depression and dementia. It may also help you to stay aren’t confident enough to do it on your own, you could independent well into old age. Every little bit of physical be referred to Cheshire Change Hub for free confidential activity in your daily routine helps. Being physically active advice, support and motivation to help you achieve your for at least 30 minutes a day, at least five days a week is goals. It can provide support around achieving easier than you think and will boost your general health. and maintaining a healthy weight, stopping smoking Short bursts of activity throughout the day all add up and drinking less alcohol. You can contact the Hub on to the total amount. For more tips visit the NHS Choices 0300 777 0033 or go to Cheshire Change Hub at website, www.nhs.uk www.cheshirechangehub.org

Healthy lifestyles Health checks and screening Cheshire Change Hub provides information, advice and Even if you’re feeling well, it’s worth having your NHS guidance about how to lead a healthier lifestyle. If you’ve Health Check. Over 20,000 people aged 40 to 74 in been thinking about making changes to your lifestyle, Cheshire West and Chester could benefit from a free such as stopping smoking, losing weight, eating healthily, NHS Health check each year. As we get older our risk of drinking a little less alcohol or doing more exercise, there’s developing heart disease, type 2 diabetes, kidney disease, plenty of help and support available. Whatever lifestyle stroke or dementia increases – the good news is they

Visit www.carechoices.co.uk for further assistance with your search for care 5 Staying healthy continued can often be prevented. The check will assess your risk • are very overweight; or of some of the biggest causes of early death in England, • work in health and social care, with service users in a such as heart attack and stroke. An NHS Health Check clinical risk group (vaccination should be offered by your takes only 20 to 30 minutes and involves a few questions employer if this is the case). and measurements. After the check you will receive free personalised advice to help you stay healthy and, if This year, if you are entitled to a free flu vaccination, you required, will be offered ongoing support through referral don’t have to go to your GP practice to get vaccinated. to one or more local lifestyle interventions. For more Around 60% of the community pharmacies in the information and advice on having a Health Check, talk to Borough are offering this service too, but this is for adults your local GP surgery or visit www.nhs.uk only as children are vaccinated either at their GP practice or school. Seasonal flu vaccination If you’re not eligible for a free flu vaccination, there are For most healthy people, flu can be unpleasant but many pharmacies that provide vaccination for a small fee. usually recovered from within a week. However, for some For further information about the flu vaccination, people, especially older people, pregnant women and please visit NHS Choices at www.nhs.uk those with underlying health conditions, it can cause serious illness, life-threatening complications and, in some cases, death. The most effective way of preventing the risk of flu is by getting vaccinated. Vaccination will not only protect you, but will help to protect your family too.

You are eligible to receive a free flu jab each year if you: • are aged 65 or over; • have a long-term health condition; • are pregnant; • are living in a long-stay residential home; • are a Carer or live with someone who is immunocompromised;

Keeping warm

In this country, winter weather contributes to the deaths • stop draughts – keep windows closed (even at night) of over 20,000 older people each year. Many of these and draw the curtains after dark; and deaths are from heart attacks and strokes and could have • wear warm comfortable nightwear and put on a been prevented. However, there are some simple things dressing gown and slippers if you get up in the night. that you can do to keep warmer: Keeping cool • try to move around at least once an hour and don’t sit When the weather gets very warm, the NHS urges down for long periods of time; people to follow this advice: • wear several thin layers of clothes instead of one thick • check up on friends, relatives or neighbours who may layer. Don’t forget to wear hats, gloves and scarves if be less able to look after themselves; going outside. If possible, stay inside during icy or windy • if at all possible, avoid going out in the sun between weather, especially if you have heart or respiratory 11am and 3pm. If you have to then wear a hat or use problems. If you do have to go out, avoid standing a parasol or umbrella; around in the cold; • drink cold drinks regularly and avoid tea, coffee and • try to keep a constant temperature of 21ºC (70ºF) during alcohol; the day, and 18ºC (64ºF) at night; • keep water to hand and stay in the shade where possible; and • make sure you have at least one hot meal a day and take regular warm drinks. Avoid alcohol when it’s very cold; • wear sunscreen.

6 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Helping you stay independent

What is there to do?

Keeping active and socialising with others is a great are still available to you in many ways – for example, you way to keep healthy and independent – this doesn’t can arrange these yourself, with a group of friends or you necessarily mean going to the gym or taking up a sport could see if there are any local groups that organise the but can be as simple as doing the things that you have type of activity you’re interested in. always done, for example: There are also more structured events that are arranged • shopping; by local voluntary groups. These all provide an excellent way to socialise, meet new friends and enjoy different • visiting friends; surroundings and can help prevent you from becoming • going out for coffee or lunch; and isolated. They can also give your Carer a break and give • going to community events. them some time to themselves. Many of these activities are likely to be available fairly close to your home. These are just examples of the many things that you Please visit www.westcheshirelocaloffer.co.uk for might want to do and it is worth remembering that these more information or to find local groups, or see page 29.

Getting around

There are a number of ways to help you to get out and across the Borough. A wide range of mobility aids is also about in Cheshire West and Chester so that you can be available for sale or longer-term loan in addition to a repair independent and socialise with others. and maintenance service. For further information, call:

Bus pass Chester: 01244 312626 If you are over state pensionable age or have certain Ellesmere Port: 0151 355 1420 disabilities, you can have free bus travel (Monday to Friday, Northwich: 01606 288820 9.30am to 11.00pm and all day on weekends and bank Winsford: 01606 557550 holidays). Community transport Call 0300 123 7025 or visit There are a number of community transport schemes www.cheshirewestandchester.gov.uk/residents/ operating in the Borough that may be able to help you to transport_and_roads/public_transport/ get out and about. For the Northwich and Winsford area, concessionary_travel.aspx please call 01606 784100. For Chester, Ellesmere Port and Neston, call 0151 357 4420. There is also a community car Disabled parking scheme that may be able to help, phone 01606 350042. If you have a severe and permanent disability you may be For information on these and other travel options, please entitled to a Blue Badge which enables you to park closer call Cheshire Travel Line on 0871 200 2233 to where you want to be. or email transportmainstreamcontracts@ cheshirewestandchester.gov.uk Contact 0300 123 7040 or visit www.cheshirewestandchester.gov.uk/residents/ transport_and_roads/parking_and_permits/blue_ badge_parking_permit.aspx

Shopmobilty Shopmobility provides daily hire of mobility scooters and wheelchairs to enable people with mobility difficulties to access shops and other facilities from Shopmobility centres

Visit www.carechoices.co.uk for further assistance with your search for care 7 Making life easier at home For many people it’s important to stay in their own familiar and changes you can use to make life a little easier and surroundings but, at times, you may need a little support to improve your quality of life. live independently. There is a range of services, equipment

Assistive technology

Assistive technology and Telecare are terms that describe maintain their independence, but also their families and a range of equipment that can help people to continue to loved ones who really appreciate the peace of mind that live at home safely, and as independently as possible. the use of this equipment can bring. Our local provider is The equipment is simple to use and can be tailored to Welbeing. Call 01323 644422, email [email protected] meet your own circumstances. The service makes a real or visit www.welbeing.org.uk/ Alternatively, contact the difference to people’s lives, not only for those wanting to Gateway team for more information.

Adapting your home

If you are not planning to move, think about adaptations child. This test will tell you whether you will be required that would make life easier now and later. The Home to make any financial contribution towards the works Assistance Hub offers confidential advice, support and identified. assistance to help older people and disabled home As well as helping home owners to apply for grants owners to repair, improve, maintain or adapt their home for disabled adaptations, the Home Assistance Hub runs to meet their changing needs. a handyperson scheme, advises on reliable contractors However, if your home needs a lot of work, you may be and oversees all aspects of repair or improvement work able to apply for a Disabled Facilities Grant. To qualify for commissioned by the Hub. this you need to have been assessed by an occupational For information on this service, contact the Home therapist who will conduct an assessment to see what Assistance Hub on 0300 123 2010 or visit adaptations are necessary. All applicants will undergo a www.homeassistancehub.co.uk/ Alternatively, contact financial means test unless the adaptation is for a disabled the Gateway team on 0300 123 7034.

Home care

Carefully chosen home care, with a good-quality provided. The hourly rate for these types of services is provider, is an excellent way to retain your freedom and dependent on the services required, the time of day and independence whilst getting the help you need to stay the location. Rural areas may present particular difficulties happy and safe. It can offer the opportunity to stay at and a travel charge will probably be made in addition to home, in your own familiar surroundings, and to retain the normal hourly rate. For more details on options, please a quality of life you might have feared lost. Care workers call the Gateway team on 0300 123 7034 or check can call in on a daily basis to assist you. Depending on www.westcheshirelocaloffer.co.uk for more the level of help required, their visits can be just half an information. For listings of home care agencies operating hour or up to several hours. Night services can also be in the Cheshire West and Chester area, please see page 14. WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies What experience does the agency have in your particular How hard or easy would it be to make a complaint and field of need? Can they supply references for you to check? how are things then put right? 1 1 2 2 3 3

How long has the agency been operating? Home care agencies providing personal care must be 1 registered and inspected by the Care Quality 2 Commission. Ask to see a copy of their registration 3 certificate. How many carers would the agency assign to care for you 1 and would you see the same one every day? If not, how 2 does the staff rota operate and what happens if your carer 3 goes on holiday or is sick? Will you be notified in advance If this is a private contract ask for a copy of the agency’s that a different carer will be attending? contract terms and read these carefully with someone

1 you trust. Get as much help as you can going over it

2 and ask any questions you may have before signing

3 anything. Consider notice periods you might need to give How can you contact the agency in an emergency or if you go on holiday, and what happens if you go into outside office hours? hospital. 1 1 2 2 3 3

Carers

You should expect your personal preferences, dignity and You will have a care plan drawn up by the agency which privacy to be respected. Discuss this with the agency and the carers will work to. Ask how often this plan will be ask how the most suitable carers for your particular care reviewed by the agency. are chosen. Can you talk to them before deciding? 1 1 2 2 3

3 Carers must be checked with the Disclosure and Barring Carers should be fully trained or be in ongoing training. Service (DBS) and have a criminal records disclosure – Ask the agency about their policies on this. make sure this is the case. 1 1 2 2 3 3

Paying If your care needs do not meet our eligibility criteria and 1 have been arranged privately you should check carefully 2 the fee rates charged and exactly what the payment you 3 make covers. Visit www.carechoices.co.uk for further assistance with your search for care 9 Help to live in your home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches/sockets Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

10 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Help to live in your home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

 Gateway team: 0300 123 7034

Visit www.carechoices.co.uk for further assistance with your search for care 11 Help to live in your home continued

In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

 Gateway team: 0300 123 7034

12 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Help to live in your home continued

In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs

 Gateway team: 0300 123 7034

Visit www.carechoices.co.uk for further assistance with your search for care 13 Home care providers

ACE CARE PROFESSIONALS LTD CARE CONNECT Winsford Northwich Tel: 01606 597070 OP D PD LDA SI YA Tel: 01606 49876 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE CHESTER CARE CONNECT WIRRAL LTD Chester Ellesmere Port Tel: 0151 350 3700 OP D PD LDA MH YA Tel: 0151 356 5308 OP D PD LDA MH SI YA AD

AMG NURSING AND CARE SERVICES CAREMARK (CHESHIRE WEST AND CHESTER) Chester Ellesmere Port Tel: 01244 347200 OP D LDA MH AD Tel: 0151 356 7455 OP D PD LDA MH SI YA AD

ARCHANGEL HOME CARE CESTRIAN CARE Winsford Chester Tel: 01606 869051 OP D PD LDA MH SI AD Tel: 01244 389302 OP D PD LDA MH SI YA

BESPOKE CARE CHESHIRE LTD CHESHIRE HOMECARE SERVICES LTD Ellesmere Port Chester Tel: 0151 268 5070 OP D PD MH SI YA Tel: 01244 346644 OP D PD

BLUE RIBBON IN CHESTER CHESTER LINK, THE Chester Chester Tel: 0800 689 0148 OP D PD SI YA Tel: 01244 904303 LDA

BRIDGE HOUSE CORDANT CARE CHESTER Ellesmere Port Chester Tel: 0151 348 0227 D LDA YA Tel: 01244 559051 OP D PD LDA MH SI YA

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

14 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Home care providers continued

CROSSROADS CARE CHESHIRE WEST LIFEWAYS INCLUSIVE LIFESTYLES LTD WIRRAL AND SHROPSHIRE Chester Ellesmere Port Tel: 01244 651961 PD LDA MH AD Tel: 0151 230 1137 OP D PD LDA MH SI MACINTYRE TELFORDS QUAY CWAC WEST CHESHIRE NETWORK Ellesmere Port Ellesmere Port Advert page 32 Tel: 0151 355 8100 LDA Tel: 0300 123 5059 OP D PD MH SI YA MERCHANTS HOUSE DEVA SENIOR CARE SERVICES LTD T/A HOME Chester INSTEAD SENIOR CARE – 12A TELFORD COURT Tel: 01244 404080 OP D PD LDA MH AD Chester N C HOMECARE LTD T/A HOME INSTEAD SENIOR CARE Tel: 01244 851744 OP D PD LDA MH SI YA Frodsham ELIZABETH SENIOR CARE LTD Tel: 01928 733020 OP D YA Ellesmere Port NORTHWICH NETWORK Tel: 0151 345 1266 OP Northwich Advert page 32 Tel: 0300 123 5059 OP PD LDA MH SI YA GENERATIONS AND COMPANIONS CARE SERVICES Ellesmere Port ONE 2 ONE SUPPORT (CHESHIRE) LTD Tel: 0151 347 1632 OP D PD LDA MH SI YA Northwich Tel: 01606 350100 OP PD LDA MH SI GRACE COMMUNITY CARE Northwich PINNACLE CARING SERVICES LTD Tel: 01606 79186 OP D PD LDA SI YA AD Chester Tel: 01244 457244 OP PD LDA MH SI HAPPIER AT HOME CARE LTD Ellesmere Port PREMIER CARE LTD – CHESHIRE WEST & EAST BRANCH Tel: 0151 538 2525 OP D PD MH SI YA Tarpoley Tel: 01829 731820 OP D PD LDA SI AD HELPING HANDS CHESTER RADFIELD HOME CARE – CHESHIRE Chester Advert inside front cover Chester Tel: 01244 439307 OP D PD MH SI Tel: 01244 960602 OP D PD SI YA HF TRUST – CHESHIRE DCA RED HILL HOUSE Ellesmere Port Chester Tel: 0151 355 7703 LDA Tel: 01244 689322 OP D PD LDA MH SI YA HOME INSTEAD UK LTD SCOPE INCLUSION CHESTER Northwich Advert page 33 Chester Tel: 01606 800101 OP D YA Tel: 01244 390239 OP PD LDA YA HUMAN SUPPORT GROUP LTD – CHESHIRE WEST SHARED LIVES CORONATION CENTRE Winsford Ellesmere Port Advert page 32 Tel: 01928 529187 OP D PD LDA MH SI YA AD Tel: 0300 123 5059 OP D PD LDA MH SI YA IMAP CENTRE LTD SPECIAL NEEDS CARE LTD Chester Chester Tel: 01829 741869 OP PD LDA MH SI Tel: 01244 784434 PD LDA MH JANE CARE STARCARE LTD Ellesmere Port Chester Tel: 0151 345 6930 OP YA Tel: 01244 313576 OP D PD LDA MH SI YA AD

Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 15 Home care providers continued

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Advertisers are highlighted Short-term support Sometimes we need a little extra help and care. This can wellbeing. When this happens, there are a number of be because of falling or tripping, going into hospital short-term solutions which can help you to regain as much or because of a general decrease in our mobility and independence as possible.

Leaving hospital

Patients, their families and Carers may be offered a range of services to help make discharge from hospital quicker and safer. Patients and/or their Carers may request a referral to the Hospital Social Work team for an assessment. Some of the services that may be provided are listed below.

Intermediate care

• Reablement – as part of a joint health and social care live independently in your own home, dependent on an reablement service, support is provided in your own assessment. home for up to six weeks to enable you to recover and • Residential services – usually on a temporary basis to regain your independence following a period of illness help you regain your daily living skills and return home. or significant deterioration.

• An occupational therapist may assess your ability to For more information regarding the above services, undertake daily tasks at home and give advice on how please contact the Gateway team on you can maintain and improve your independence. They 0300 123 7034. may also provide aids and adaptations to support you to

16 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 The Support at Home Service

The Support at Home Service helps people to go back home after a stay in hospital. The service can give short- term practical and emotional support to help you get your confidence back and live independently. Help can be provided by: • taking you home and helping you to settle in; • shopping for you; • collecting prescriptions and pensions; and • sitting with you if your Carer has to go out.

For more information, please call the British Red Cross on 01565 650201. Living with a long-term condition Living with a long-term condition brings challenges and it’s to take control of your situation. important to have the confidence, support and information

Learning disability

In Cheshire West and Chester, the teams for adults with • Specialist residential care – care home specialising in learning disabilities will assess people with a learning care for people with learning disabilities. disability to help understand what support they may • Family based care services – provide clients, both adult need. This could include, for example, help in the home, and older people with day care, short stay or longer- access to work, or transition from children’s services. The term care in the home of an approved Carer or within teams have a range of specialist health and social care the individual’s own home. professionals who can offer advice and guidance and tell • Home care – care in people’s own homes is offered to you about the help available. They can also put you in those who require assistance. Support may be required touch with other organisations that may be able to help with personal care, such as washing or dressing, with you. Services available include: other practical daily tasks, such cooking and cleaning, or • Day services – provided for people who need support help in managing finances. during the day. • Supported Living – skilled staff provide support to adults For more information, please contact the Gateway with learning disabilities to help them live independently team on 0300 123 7034 or visit the Local Offer in accommodation suited to their needs. website – www.westcheshirelocaloffer.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Physical disability

If you have a physical disability or a long-term condition, help you live as independently as possible. See page 29 for Adult Social Care and other organisations in the useful contacts. There are also services available to support independent and not-for-profit sectors may be able to someone who may be your Carer. For more information, signpost you to, or provide you with, a range of services to contact the Gateway team on 0300 123 7034.

Sensory impairment

Anyone with a sensory impairment can feel disconnected may be available to you, please call Deafness Support to the world, isolated and struggle with communication. Network on 01606 47831 or textphone 01606 350823. This can lead to a loss of independence which then Alternatively, contact Vision Support on 01244 38155 or affects their confidence, especially as the senses decrease. email [email protected] For information on services and the support that

Mental health

When someone is worried about their mental health activities, employment and training to build self- they will usually visit their GP, who may refer them to our confidence, and to give encouragement to become part Wellness Service or to the Cheshire and Wirral Partnership of the local community and be more independent. Trust. The Wellness Service provides mental health, These services are provided in partnership with substance misuse, learning disability and community commissioners, local authorities, voluntary and physical health services. Referrals will normally be made independent organisations, people who use our services by GPs and other health professionals, but if someone is and their Carers. concerned about their emotional health and wellbeing For further information, visit www.cwp.nhs.uk or, for they can contact the service directly by phoning all mental health referrals including self-referrals in West 01278 727447. Cheshire, contact the Primary Care Mental Health team on The Trust also provides mental health services for 01244 397762. young people through a separate agreement with the For all mental health referrals for adults in the East Child and Adult Mental Health Service. Staff provide Cheshire catchment area, contact the Single Point of support to help manage everyday living, organise Access Referral team on 01625 505626.

Dementia care

If you have concerns about dementia, the first point of contact is either your GP (for health care needs) or Adult Social Care (for most other services). As well as discussing your concerns, your GP will be able to carry out a series of tests and refer you to memory assessment services where you may receive a diagnosis. Alzheimer’s Society can also offer advice and support from trained dementia advisers for people with dementia and their Carers. You can contact them by emailing [email protected] or phoning 01606 781110. Alternatively, contact the Gateway team on 0300 123 7034.

More information is available at www.westcheshirelocaloffer.co.uk

18 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Choosing accommodation Over time our housing needs may change, ranging from terms you may come across include: sheltered housing, living well independently through to requiring housing retirement villages, assisted living, extra care and close care. with care. Due to their varied nature, there are no real The most popular forms of housing with care are discussed definitions of housing with care schemes. However, below.

Sheltered housing

There are a number of properties in Cheshire West lounge, laundry facilities, lifts, door entry systems and that are set aside for those over 55 years old, or specially adapted facilities. There will be a scheme disabled people under 55 years old, who wish to live manager who may live on or off site. independently while having the reassurance of knowing For more information, call the Housing Solutions team someone is close at hand to offer support. In a sheltered on the Housing Solutions Advice Line on 0300 123 2442 housing scheme, you would have your own flat or house (option 2). The Advice Line is open Monday, Tuesday, with low-level support available to you to help you Thursday and Friday, 9am to 5pm and Wednesday, 1pm remain independent. There may also be a communal to 5pm.

Extra Care housing

Extra Care housing promotes independent living and for Extra Care housing in Cheshire West, applicants provides older residents with their own home in a should be over 55 years old and have a local connection communal development, where 24-hour care and to the area. support services are available as required. Each Extra Care housing development consists of one and two bedroom For more information about the schemes and how apartments, with options available for rent, shared to apply, please email ownership or purchase. [email protected] There is a range of Extra Care housing schemes across or call 0151 356 6952. the Borough and more in development. To be considered

Supported Living

Supported Living can be delivered in a range of settings, housing association, a local authority or a charity may own including individual flats or houses, clusters of self- the property and care and support is arranged separately. contained flats on the same site, shared accommodation, For further information, call the Gateway team on and Extra Care housing. The individual, a private landlord, a 0300 123 7034.

Community-based housing support

Cheshire West and Chester Borough Council also offers including: a community-based housing-related support service, • maximising benefits; which aims to improve the quality of people’s lives, by • staying independent; promoting independent living and encouraging people • dealing with debts; to build on their existing strengths. This flexible service, • accessing community groups; and provided by P3, also works with people who are in crisis, • getting back into education and training. helping them to develop their own solutions by providing support and guidance and reducing the likelihood of a For further information, please visit P3’s website at crisis reoccurring. Support can be provided in a range of www.p3charity.org/sites/north-west or phone community locations, such as where people work or live. 01244 405930. The service can offer a wide range of support,

Visit www.carechoices.co.uk for further assistance with your search for care 19 Shared Lives

Shared Lives is a service available to vulnerable adults and adults with dementia. aged 16 and over who need support, or support and accommodation, to live full and socially-inclusive lives. For more information, see the VIVO Care Choices Shared Lives offers an important alternative to regular website at www.vivocarechoices.co.uk or call day services, respite care and residential care. It is 0300 123 5059. particularly beneficial for adults with a learning disability Care homes

Care homes (personal care only)

If you are reasonably active, but would like greater help with moving but it must be paid for if your capital, security and care, subject to a care assessment, a care including savings and investments, exceeds £23,250*. home offering only personal care may be the best option. *This figure may change after April 2016, please check Personal care includes bathing, feeding, dressing and with Adult Social Care.

Care homes with nursing

If you think you may need nursing care in a home; you will home. You will be fully involved in planning your care need to be visited by a social worker or a care manager needs. to work out what care you will need. This visit might be in If a care home providing nursing care is the best your own home, in hospital if you’ve been ill, or in a care solution for you, your social worker will give you information to help you find a home which meets your care requirements. Alternatively, the listings in this Directory, starting on page 34, give details of all care homes and care homes with nursing in the region. The nursing care part of your fees is paid by the NHS to the home directly; the current amount is £112.00 per week for the lower rate and £154.14 per week for the higher rate. This figure may change after April 2016, check with Adult Social Care after this date.

This Directory’s free helpline

This Directory’s publisher, Care Choices offers a free and independent helpline, providing information encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. Call 0800 389 2077. The website www.carechoices.co.uk allows you to search for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

First impressions 1 2 3 • Are there smoking and non-smoking areas? • Were you met when you first arrived? • Are there arrangements for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? If not, what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel comfortable and welcoming? • Are residents accompanied on visits to the GP or • Is the home fresh, clean and well-furnished? hospital? Fees 1 2 3 Staff 1 2 3 • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Do the staff talk to residents and how do they talk • Under what circumstances will the fees alter – e.g. to them? annually or according to increasing needs? • Are the staff formally trained? • Is the notice to terminate reasonable? • Is there an adequate number of staff on day and night? Transport 1 2 3 Visitors 1 2 3 • Is the home easy to get to for relatives and friends? • Are visitors welcome at all times? • Does the home provide its own transport? • Is there somewhere to see them in private? Accommodation 1 2 3 • May your visitors join you at meals? • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room Food 1 2 3 to suit yourself? • Do you have a choice about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time • Can you control the heating in your room? of the day or night? • Can you lock your room and is there a secure • Can you eat in your room? place for valuables? • Is there a separate dining room? Bar? Activities 1 2 3 • Are there toilet facilities within easy reach of the communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • Are there organised activities and entertainment? • Are bathrooms adapted to help people in and out of the bath? • Are outings and holidays arranged? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment to meet your needs? • Can you have your own flower bed or help in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and walking aids? Gardens 1 2 3 • Is there adequate provision for people with sight or hearing difficulties? • Are the grounds/gardens attractive? • Are all areas safe and accessible? Life within the home 1 2 3 • Is there somewhere to sit? • Are there any rules and restrictions • Are they quiet? (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? Contract terms 1 2 3 • How are residents involved in decisions about life in • Can you retain your own room if away? the home? • Can you have a short-stay or trial period? • Is there a telephone where you can make and • Will you be given a statement of terms on admission? take calls in private and comfort? • Are all procedures, such as complaints, • Is alcohol served or permitted? clearly spelt out?

Visit www.carechoices.co.uk for further assistance with your search for care 21 Getting support with your social care needs Sometimes people need help to keep safe and well or dressed or getting yourself something to eat, you may because they have developed an illness or disability or are be eligible for support from Cheshire West and Chester finding it harder to manage independently. If you have Borough Council. To find out if you are eligible for care or difficulty with day-to-day activities, such as getting washed support, the council will carry out an assessment.

Assessments

The council has a duty to assess anyone who appears to about the services available to you. have needs that mean they require care and support. If We may need to seek the opinion of other professionals you need an assessment, in most cases, a social worker who know and work with you, like your doctor, but we will or an assessor will visit you to talk to you about what you only do this with your permission. need. After they have spoken to you and anyone else who is involved, like your doctor or district nurse, about What happens next? your situation, they will decide what support or care can Following the referral, a social care assessor will call you, ask be offered. Guidelines are set out by the Government to you to tell them about yourself, and explain how you think decide who is eligible for council services. we can help and support you. Following the telephone conversation, the social care assessor will determine whether What is an assessment? you have met the eligibility criteria. It is at this point that you The care assessment covers anyone over the age 18 and is may be either offered a formal assessment, or signposted to simply a discussion with you to help us to understand your a relevant service that can help to support you. specific needs. If you are offered a formal assessment, a home visit will The assessment process starts with a referral, which can be arranged and a team member will come to discuss any be made by anyone, including yourself, to the Gateway services and support that may be relevant to meet your team on 0300 123 7034. Alternatively, you can use the needs. If you would like to have someone present, like online care assessment tool at a family member or close friend, whilst undergoing the www.westcheshirelocaloffer.co.uk to identify whether assessment, this is okay. All information that is given to us you require a full assessment, in which case either a referral will be treated in confidence and is protected under the will be made or you will be provided with information Data Protection Act.

Eligibility

The Care Act 2014 introduces a new national eligibility If you are eligible for support threshold. The national eligibility consists of three criteria, If you are eligible for social care support, we will complete a all of which must be met for your needs to be eligible. The financial assessment to understand whether you will need eligibility threshold is based on finding out: to pay towards some or all of the cost of the support. This • whether your needs are due to a physical or mental will depend on your income and any savings you may have. impairment or illness; If you are not eligible • to what extent your needs affect your ability to achieve If your level of need means you are not eligible for support two or more outcomes, such as maintaining personal from us, we will offer free advice and information and put hygiene and managing toilet needs; and you in touch with other organisations and services in your • whether, and to what extent, this impacts on your community that may be able to help you. Many people wellbeing. find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to As part of the assessment, we will talk with you about what discuss their situation with a social care professional. is important to you, and whether your wellbeing is affected. After the assessment, we will decide whether you are What if your needs change? eligible for care and support and will explain any decision If your needs change, then you can always ask us for a to you. If you have eligible needs, and want the local reassessment. Simply speak to your social worker or contact authority’s help to meet them, we will discuss this with you. the Gateway team on 0300 123 7034.

22 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Paying for care and support

Financial assessments Figures mentioned here may change after April 2016

If you are eligible for care and support services you should on 01244 976285. have a financial assessment to see whether you are entitled to support with funding. The assessment looks at If your capital and savings are below £23,250 your financial position and takes into account your capital, In these circumstances, the local authority may contribute income and savings. financially towards your care costs, if you are found to be The value of your home is included in your capital if eligible following an assessment of your care needs. If you are moving into residential care, unless one of the you have eligible care needs and have capital between following still lives there: £14,250 and £23,250, you will pay £1 a week for every • your partner (that is, your husband, wife or civil partner, £250 you have above £14,250. or someone you live with as if they were your husband, wife or civil partner); or If you have more than £23,250 in capital and savings • a relative who is over 60 or disabled; or You will have to pay for your own care services. However, • your child who is under 18. you should still ask us for a care assessment as we may still be able to help you in some capacity. If you are moving This information is correct in the majority of cases, into a care home and you own your home, you may however there are some circumstances that may be be entitled to help, such as the twelve-week property different. Please contact the Corporate Assessment Centre disregard, described on page 24.

Personal budgets

If you are assessed as eligible for help and support from A personal budget may be taken by an eligible person: us you may be offered a personal budget, depending • in the form of a direct payment, held directly by you or, on your financial assessment. A personal budget is the where someone lacks capacity, by a ‘suitable person’; amount of money that will help to fund your care and support. It is calculated by assessing a person’s needs. • by way of an account held and managed by the council It is spent in line with a support plan that has been in line with your wishes, or as an account placed with agreed by both you and us and can be either a full or a a third party (provider) and accessed by you in direct partial contribution to your care and support costs. You negotiation with the provider; or may also choose to pay for additional support on top • as a mixture of the above. of the budget. Any eventual contractual agreement for services is between you and the care provider, not the Personal budgets cannot currently be used to pay for council. residential care.

Direct payments

Direct payments are cash payments that you can receive and creative ways. instead of having the council organise or provide social There are some restrictions to what direct payments care services. A direct payment gives you more control, can be spent on. These will be explained to you if you are allowing you to flexibly design the support you receive to eligible. meet your specific needs and to do so in more innovative If you would like more information, call the Gateway team on 0300 123 7034 or email accesswest@ cheshirewestandchester.gov.uk/ Alternatively, contact Age UK on 01606 811660 or Cheshire Centre for Independent Living on 01606 331853.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Self-funding your care Figures mentioned here may change after April 2016

If you are not eligible for support with funding your care, All loans will be at Adult Social Care’s agreed ‘standard you are known as a ‘self-funder’. You may be entitled to care rates’, less the contribution you are assessed as some of the following help: able to make from your other income. It may affect your entitlement to Pension Credit if your property is not seen Twelve-week property disregard to be on the market and becomes treated as capital by This applies if: the Department for Work and Pensions (DWP). For more • your former home is included in your financial information, contact the Gateway team on assessment; 0300 123 7034. • your other capital is less than £23,250; and • your income is not enough to meet your care home fees. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, If you meet these eligibility criteria, we will help with if you live in a care home that provides nursing care the cost of your care during the first twelve weeks of you may be entitled to NHS Nursing Care Contribution permanent care in a care home, provided your care towards the cost. It is not means-tested and is £112.00 assessment has shown that this is the kind of care you a week for the standard rate. This is paid directly to the need. This is called the ‘property disregard’ period. home.

Deferred Payment Agreements NHS continuing healthcare If you own your home and you have less than £23,250 in NHS continuing healthcare is support provided outside capital and savings, not including your home, you may of hospital, arranged and paid for by the NHS. You can want to consider a Deferred Payment Agreement when only qualify for NHS continuing healthcare if your primary paying for residential care. need for care relates to your health. If you have a disability, The scheme allows you to put off selling your home in or if you’ve been diagnosed with a long-term illness or your lifetime to pay for your care. Instead, you can enter condition, this doesn’t mean that you’ll automatically into an agreement delaying part of the costs of your care. qualify for NHS continuing healthcare. The support could The care costs need to be repaid when the agreement be provided in your own home or in a care home. To ends, at the time the property is sold or after you pass find out if you qualify, you can ask for an assessment by away. There is an administration charge for this scheme contacting the Adult Social Care department, or your GP, and interest will be added to the debt. district nurse, Macmillan nurse or social worker.

What if you run out of money? Figures mentioned here may change after April 2016

If your money is likely to reduce to £23,250 as a result of your care fees (provided your care assessment has shown paying for care, you should tell us well in advance that that you need support). this is going to happen. We may then be able to help with

Third party payments (top-up fees)

If we are contributing towards your care home fees, and time you will live at the care home. you choose to move into a home which charges a higher If you already live in a care home and no third party fee, the difference between the two amounts has to be agreement was required at the time you became a paid by a third party. Third party payments are sometimes resident, the home may still seek to introduce a third referred to as ‘top-up’ payments. You are not usually party payment at a later date. Also, if a change to your allowed to make the payment yourself; this should be arrangements is made at your request or with your made by a third party. agreement, for example, if you move to a better room, The person making the top-up payment on your behalf then a third party payment can become due. must sign a contract with the council before the contract Before you sign any contract, the home should give with the home is signed. In doing so, they must confirm you written details of all the charges it intends to make. that they have the financial means to make the third party If there is anything that is not clear or which you do not payments (including any future increases) for the whole understand, you should ask for advice.

24 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Seeking financial advice

Adult Social Care encourages everybody to seek unbiased, IFAs who are accredited by the Society of Later Life expert advice from Independent Financial Advisers (IFAs) Advisers (SOLLA), which provides financial products and to help you work out how to pay for long-term care. services to the later life market, with specialist knowledge IFAs are regulated by the Financial Conduct Authority of the sector. A list of these IFAs can be found at (FCA) and must follow a code of conduct and ethics www.societyoflaterlifeadvisers.co.uk/find-an-adviser and take shared responsibility for the suitability of any or you can call 0845 303 2909. product they recommend. Unlike advisers who are tied Alternatively, for free advice on paying for care, to particular providers, IFAs can offer advice on products planning and debt advice, go to from across the whole market. www.moneyadviceservice.org.uk or call the Money It is recommended that you always seek advice from Advice Service on 0300 500 5000. Supporting Carers

Informal Carers provide substantial, unpaid support to neighbour, who could not manage without their help. This someone who needs extra help to manage day-to-day could be due to age, physical or mental illness, addiction life. They may not live in the same house, and they do or disability. not have to be related to the person they look after. Most The Carer may be an adult, a child or a young person. informal Carers are happy to look after relations or friends, The Carer may be helping them with: but sometimes they need some extra support to continue • personal care, such as washing and dressing; in their caring role. • going to the toilet, or dealing with incontinence; Caring for someone covers lots of different things, like • eating; helping them with washing, dressing, or eating, or taking • taking medicines; them to regular appointments. There is a range of services • getting about at home or outside; provided by voluntary organisations, private companies, • practical help at home, keeping them company; or the NHS and Cheshire West and Chester Council. While • emotional support or communicating. some are free, others have to be paid for, so it is always worth checking to make sure you are getting all the Since the introduction of the Care Act, Carers have had benefits you are entitled to. the same rights as the person they care for, in terms of receiving an assessment of their needs. All Carers who Who is a Carer? provide care to someone aged 18 or over are entitled to A Carer is someone, who, without payment, provides an assessment on their own or with the person they care help and support to a partner, child, relative, friend or for, regardless of how much caring they do.

Having a carer’s assessment

If you provide regular unpaid support to someone who of caring on you. It will also consider what difficulties could not manage without your support, you have you may be facing, how you manage them and things the right to have your own needs assessed, even if the that you want to achieve in your day-to-day life. It must person you care for has refused support services or an consider other important issues, such as whether you are assessment of their own needs. able or willing to carry on caring, whether you work or This assessment, called a carer’s assessment, gives you want to work, and whether you want to study or do more the chance to tell us what you need, and to find out what socially. support might be available to help. The carer’s assessment If you have eligible needs, the assessor will discuss the explores whether you have eligible needs in your own options available to meet those needs. If your needs are right. not eligible, you will be given information and advice. The local authority or a partner Carers’ organisation will assess whether you have needs as a Carer and what those Contact the Gateway team on 0300 123 7034. needs may be. This assessment will consider the impact

Visit www.carechoices.co.uk for further assistance with your search for care 25 Assistive technology

Assistive technology and Telecare can make a real difference to people’s lives, not only for those using the For more information call the Gateway team on 0300 service to maintain their independence, but also their 123 7034 or contact our local provider, Welbeing: families and loved ones who really appreciate the peace Tel: 01323 644422 of mind that the use of this equipment can bring. Carers Email: [email protected] can also feel safe in the knowledge that they will be Web: www.welbeing.org.uk alerted if there is an emergency.

Emergency card

If you are a Carer, you may worry about what would happen and Warrington Carers Trust and Welbeing, a leading to the person you care for should you find yourself in an independent UK provider of Telecare solutions. emergency situation and unable to fulfil your caring role. To request a form, please call 01244 400502. The Carers Emergency Support Service is a partnership Alternatively, contact the helpline on 0800 085 0307 or between Cheshire West and Chester Council, Cheshire email [email protected]

Does your GP know you are a Carer?

Each GP practice has a link worker who aims to identify and Warrington Carers Centre. Complete and hand it in to your support Carers. Carers are encouraged to register with their GP surgery and the surgery will make a note of this on your doctor as ‘Carers’ to ensure their particular needs are met. medical records. To make your GP surgery aware you are a Carer, request For information, advice or support for Carers, contact a Registration of Carer form from the Cheshire and Cheshire and Warrington Carers Trust on 0800 085 0307. Having your voice heard

Comments, compliments and complaints

If you receive a care service in your home or you are living All registered providers have a complaints procedure, in a care home, you should feel able to comment on, details of which must be made available to clients, compliment or complain about any aspect of your care residents, relatives and other Carers. that affects your happiness or comfort. You can also make If you need to make a complaint you should initially comments and suggestions about possible improvements tell the manager of the service to see if things can be put to your surroundings and the services provided. right.

Healthwatch Cheshire West

Healthwatch Cheshire West is an independent body which would like to hear from you. Healthwatch can also help gives the whole community – adults, young people and you to find out about the services available to you. children – a powerful voice to comment on the health and social care services they receive locally or nationally. Healthwatch Cheshire West Whether it’s checking standards, improving services today Tel: 0845 340 2859 or 01606 351134 or helping to shape them for the future, Healthwatch Email: [email protected] Cheshire West is all about local voices being able to Write to: influence the delivery and design of services. If you would Healthwatch Team, Sension House, like to share your experiences of using health and social Denton Drive, Northwich CW9 7LU care services in Cheshire West and Chester, Healthwatch

26 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Advocacy

In certain circumstances the law says that you are entitled express your views and make your own decisions. to have support with decision-making. Advocates can give advice, support and information to people of any For further information, contact: age, helping you to voice your concerns and guiding you Tel: 01606 305004 through difficult or challenging times. Consider using the Email: [email protected] services of an advocate if you feel unsure or concerned Write to: when you are faced with making an important decision 314 Chester Road, Hartford, Northwich CW8 2AB about your care. Advocates are not there to tell you Or, call the Gateway team on 0300 123 7034. what to do or to make decisions for you, but to help you

Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS) offers details or by calling NHS 111 (dial 111). Alternatively, confidential advice, support and information on issues contact: with healthcare matters. It provides a point of contact for patients, their families and their Carers. PALS can: West Cheshire group • help you with health-related questions; Tel: 01244 650368 or 0800 132996 • help to resolve concerns or problems when you are Email: [email protected] using the NHS; and • advise you on how you can get more involved in your Vale Royal group healthcare. Tel: 01270 275390 Email: [email protected] You can contact PALS by asking your GP or hospital for

Care Quality Commission

All care providers must be registered under a system in the public, private and voluntary sectors. It also awards which brings adult social care, independent healthcare quality ratings based on its reports. The inspection reports and the NHS under a single set of essential standards of and ratings are available from the care service or the CQC quality and safety. This includes care homes, care homes (visit www.cqc.org.uk). with nursing, home care agencies and NHS services, For any enquiries, or to register a concern or a amongst others. The Care Quality Commission (CQC) complaint, phone the CQC on 03000 616161 or email registers, inspects and reviews these services in England [email protected]

Lasting Power of Attorney

If you become unable to make decisions for yourself in the they are incapable of managing their own affairs should future, someone will need to make decisions for you. The they not have a LPA. The Court procedure is presently person who you choose to do this will depend on your very slow and the fees are quite expensive so preparing situation. If you wish, you can officially appoint someone a LPA is always advisable, providing you have somebody you trust to make decisions for you. This is called making a sufficiently trustworthy to appoint as your attorney. Lasting Power of Attorney (LPA). For help with finding a lawyer, visit the Solicitors for the LPAs allow you to appoint a trusted person to make Elderly (SFE) website, www.sfe.legal/public/search/ SFE decisions about your personal welfare, including social is an independent, national organisation of lawyers who care, healthcare and consent to medical treatment, and/or provide specialist legal advice for older and vulnerable your property and financial affairs. A LPA is only valid once people, their families and Carers. registered with the Office of the Public Guardian. For further information about LPAs go to The Court of Protection can issue Orders directing the www.gov.uk/power-of-attorney/ For more information management of a person’s property and financial affairs if on planning for the future and the end of life, see page 28.

Visit www.carechoices.co.uk for further assistance with your search for care 27 Suspect abuse or neglect of a vulnerable adult?

What is abuse?

It is important that we do not limit our view of what • domestic violence; constitutes abuse or neglect, as it can take many forms • sexual abuse, such as inappropriate touching or forcing and the circumstances of the individual case should always someone to take part in any sexual act against their will; be considered. However, the sort of behaviours which • psychological abuse; could give rise to a safeguarding concern include: • financial or material abuse, such as misusing, withholding • physical abuse, such as hitting, pushing or locking or taking someone’s money; someone in a room; • discriminatory abuse, such as ill-treatment due to • verbal abuse; someone’s age, gender, disability or religious beliefs; or • emotional abuse, such as bullying, taunting or • neglect and acts of omission, such as not providing humiliating someone; necessary food, care or medicine.

Who might be affected by abuse?

Abuse can happen anywhere and can be carried out by The Care Act 2014 updates the scope of adult anyone. This might be family, friends and neighbours, safeguarding and the circumstances under which a local paid staff, volunteers, Carers, other service users or even authority must intervene as follows: complete strangers. A local authority must intervene when it has reasonable Adults at risk of abuse may be, for example: cause to suspect that an adult in its area (whether or not • frail due to age, ill health, physical disability, cognitive ordinarily resident there): impairment or a combination of these; • has needs for care and support (whether or not the • have a learning disability; authority is meeting any of those needs); and • have mental health needs, including dementia or a • is experiencing, or is at risk of, abuse or neglect; and personality disorder; • as a result of those needs, is unable to protect himself or herself against the abuse or neglect or the risk of it. • have a long-term illness/condition; • users of substances or alcohol; or In effect, this means that regardless of whether the local • unable to demonstrate the capacity to make a decision authority is providing any services, we must follow up any and be in need of care and support. concerns about either actual or suspected adult abuse.

How do I report abuse?

If you have heard or seen something that worries you, or If you believe a crime is being committed or you are if you think someone is being abused, please tell us about scared for somebody’s immediate safety then call 999 or, it. Telephone 0300 123 7034 or email in a non-emergency, call 101. [email protected] Planning for the future and end of life

Although the subject of dying is often painful to dignity is a core part of providing care. When choosing a contemplate, the way care professionals approach the service you should consider its end of life care philosophy process is incredibly important for the individual, their family and policies. It is essential that you and your relatives discuss and Carers. Enabling people to die in comfort and with and plan for your wishes as you near the end of your life.

28 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Advance care planning

Anyone can plan for their future care, whether they are cared for in the final months of your life. People usually approaching the end of life or not. Advance care planning carry out advance planning because they have a condition can help people understand your wishes and feelings that is expected to get worse, which may mean that they about your end of life care while you’re still able to make will not be able to make or communicate their decisions informed decisions. Planning ahead in this way involves in the future. For further information see www.nhs.uk/ thinking and talking about your wishes for how you are Planners/end-of-life-care/Pages/planning-ahead.aspx

Advance statement

An advance statement allows you to communicate your • your personal preferences, such as whether you prefer preferences in respect of future care or medical treatment. showers or baths. The aim is to help others to make decisions in your best interest, if you lose the capacity to communicate them An advance statement is not legally binding but must be yourself. An advance statement can include: taken into account by the person who is making decisions about your care. If you’d like to create a legally binding • your religious or spiritual beliefs and how you’d like them document, you could look into drawing up an advance to be reflected in your care; decision. For more information go to www.nhs.uk/ • whether you would like to be cared for at home or Planners/end-of-life-care/Pages/planning-ahead or elsewhere; and visit www.westcheshirelocaloffer.co.uk

Making a will

Your will lets you decide what happens to your money, from Citizens Advice, to make sure your will is interpreted property and possessions after your death. If you make in the way you wanted. You need to get your will formally a will, you can also make sure you don’t pay more witnessed and signed to make it legally valid. For further Inheritance Tax than you need to. You can write your will information go to www.gov.uk/make-will yourself, but you should get legal advice, for example

Tell Us Once

The Tell Us Once service is available across most of the after a bereavement. country and allows you to inform central and local For more information, visit www.gov.uk/after-a-death/ government departments of a death quickly and easily. This organisations-you-need-to-contact-and-tell-us-once helps to avoid complications with benefits and pensions Information about administering estates can be found at and reduces the number of phone calls you need to make www.gov.uk/wills-probate-inheritance Useful contacts

Useful local contacts Alzheimer’s Society Alzheimer’s Society provides a range of support services for Age UK Cheshire people with dementia, their Carers and families in the local Information and advice service to assist at times of change area including information and advice tailored to individual including retirement, bereavement and discharge from needs. hospital, by phone, online or by home visit. Tel: 01606 781110 Tel: 01606 881 660 Email: [email protected] or Email: [email protected] [email protected] Web: www.ageuk.org.uk/cheshire Web: www.alzheimers.org.uk Address: 314 Chester Road, Hartford, Address: Alzheimers Society, Unit 1, The Old Printworks, Northwich CW8 2AB Spencer Street, Northwich CW8 1BP

Visit www.carechoices.co.uk for further assistance with your search for care 29 Useful contacts continued

Brightlife Cheshire and Warrington Carers Trust A lottery-funded project helping to reduce social Offering information, advice and support to Carers across isolation in Cheshire West and Chester through a unique Cheshire. • Tel: 0800 085 0307 programme of social activities, chosen by older people, Email: [email protected] with a focus on those aged over 50. Web: www.carers.org/cheshire Tel: 01606 884444 Address: 146 London Road, Northwich, Cheshire CW9 5HH Email: [email protected] Web: www.brightlifecheshire.org.uk Cheshire Young Carers (CYC) Address: 314 Chester Road, Hartford, Northwich, CYC delivers a range of services to support young Carers Cheshire CW8 2AB and delivers services with a well-trained volunteer workforce. • Tel: 0151 356 3176 Carers Trust 4all – Cheshire West and Chester/Wirral Email: [email protected] This service provides practical and emotional support, Web: www.cheshireyoungcarers.org including care at home, to help reduce the stress of caring Address: Trinity Church, Whitby Road, regularly faced by unpaid Carers. Ellesmere Port CH65 0AE Tel: 0151 230 1137 Email: [email protected] Citizens Advice – Cheshire West and Chester Web: www.carerstrust4all.org.uk Gives free, impartial, independent and confidential advice Address: Unit 6, Rossmore Business Village, and information on a wide range of subjects. Ellesmere Port CH65 3EY Web: www.cwcab.org.uk

Cheshire Centre for Independent Living (CCIL) Deafness Support Network (DSN) CCIL is a not-for-profit, charitable, user-led organisation, Offers a support service to children and adults who are run and controlled by disabled people, providing a range deaf, and their families and Carers. It provides assistance of support services, driven by the needs and aspirations of with community care assessments, specialist assessments, disabled people. assisting with communication and rehabilitation including Tel: 01606 331853 or 0845 340 2777 mobility and life skills. • Head office Tel: 0808 208 2440 Email: [email protected] Northwich Tel: 01606 47831 Web: www.cheshirecil.org Text phone: 01606 350823 Address: Sension House, Denton Drive, Northwich CW9 7LU Email: [email protected] Web: www.dsnonline.co.uk Cheshire Independent Advocacy Services Address: 144 London Road, Northwich, Cheshire CW9 5HH General advocacy, Independent Mental Capacity Advocacy (IMCA) and Independent Mental Health DIAL West Cheshire Advice and Information Advocacy (IMHA) services Free, confidential independent advice and information This service is available to vulnerable people aged 18 for disabled people (and families/Carers) with a focus on or over. It provides support to the person, as well as welfare benefits and disability rights. representing their wishes, feelings, beliefs and values Tel: 01244 345655 during decision-making processes. It supports people who Email: [email protected] lack the capacity to make certain important decisions or Web: www.dialhousechester.org.uk people who meet the eligibility criteria under the Mental Address: Disability Rights Centre and Café, DIAL House, Health Act 1983. It also helps people to obtain information Hamilton Place, Cheshire CH1 2BH and understand the legislation relating to them and the rights that this provides both them and other people. Healthwatch Cheshire West Tel (Direct Line): 01606 305004 Healthwatch Cheshire West is your local statutory Tel (General Switchboard): 01606 881660 watchdog. This service ensures that local health and Fax: 01606 881667 social care services, and local decision makers, put the Email: [email protected] experiences of people at the heart of their care. Address: 314 Chester Road, Hartford, Northwich CW8 2AB Tel: 0845 340 2859 or 01606 351134

30 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Useful contacts continued

Email: [email protected] provides short-term loans of wheelchairs and other Web: www.healthwatchcwac.org.uk equipment and rural community support services. Address: Healthwatch Cheshire West, Sension House, Tel: 01565 650201 Denton Drive, Northwich CW9 7LU Address: Memorial House, Northwich Road, Knutsford WA16 0AW Making Space Support service for adults with mental health needs, Rough Sleeper Helpline including dementia, and their Carers. It offers one-to-one Assists Cheshire West and Chester Council to end rough support, information and advice, emotional and practical sleeping in line with its vision for homelessness. support, drop-in sessions and access to education/training Tel: 0300 123 1562 • Email: [email protected] placements. • Tel: 01606 606694 Web: www.fenw.co.uk Mobile: 07843 268001 (Jane Reeves) Email: [email protected] Vale Royal Disability Services (VRDS) Web: www.makingspace.co.uk Operating primarily within Central Cheshire, VRDS’s Address: Waterside House, Navigation Road, Northwich, principal aim is to improve the quality of life of disabled Cheshire CW8 1BE people. • Tel: 01606 888400 Email: [email protected] • Web: www.vrds.org.uk Older Peoples Network Address: 4 Hartford Business Centre, Chester Road, Hartford, A user-led member organisation, run by older people, Northwich, Cheshire CW8 2AB which works co-operatively with both public and private local decision makers and its members, to provide an older Vision Support Cheshire person’s voice on key issues, plans and policies which effect Vision Support is a regional charity recognised as the their quality of life. • Tel: 01244 972185 leading provider of local support and services to people of Email: [email protected] all ages living with vision impairment. Tel: 01244 341885 The Neuromuscular Centre Email: [email protected] Provides a variety of services including support through Web: www.visionsupport.org.uk transition, training, sheltered employment, physiotherapy, Address: Bluecoat Vision Centre, Upper Northgate Street, and emotional support for all those in the region affected Chester CH1 4EE by muscular dystrophy and associated conditions. Tel: 01606 861733 • Email: [email protected] Useful national contacts Web: www.nmcentre.com Address: Neuromuscular Centre, Woodford Lane West, Alcoholics Anonymous (AA) Winsford CW7 4EH AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the The Neuro Therapy Centre Fellowship for help. • Tel: 0845 769 7555 The Neuro Therapy Centre, based in Saltney near Chester, Web: www.alcoholics-anonymous.org.uk provides practical support and therapies to help manage the symptoms of a wide range of neurological conditions Alzheimer’s Society including MS, Parkinson’s, MND and ME and supports nearly Provides support for anyone concerned about someone 500 people across North Wales, Cheshire and the Wirral. experiencing memory loss or dementia. Tel: 01244 678619 • Email: [email protected] Tel: 0300 222 1122 • Web: www.alzheimers.org.uk Web: www.neurotherapycentre.org Address: Neuro Therapy Centre, Units C1-C4 Brymau One Care Quality Commission Estate, Saltney, Flintshire CH4 8RG The independent health and adult social care regulator. Its job is to make sure health and social care services provide The British Red Cross people with safe, effective, compassionate, high-quality Provides a range of services such as the Support at Home care and encourage them to improve. Service to support people following a short stay in hospital, Tel: 03000 616161 • Web: www.cqc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 31 Useful contacts continued

CRUSE The Silver Line This is a national organisation providing information and The only free confidential helpline providing information, bereavement support. friendship and advice to older people, open 24-hours a Tel: 0844 477 9400 day, every day of the year. The Silver Line aims to combat Web: www.crusebereavementcare.org.uk loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. (National) Drugs Helpline Tel: 0800 470 8090 A confidential helpline for anyone in the UK concerned Web: www.thesilverline.org.uk about drug use. Tel: 0800 776 600 • Web: www.talktofrank.com Shelter Produces a number of guides on housing issues, covering NHS Choices topics such as housing rights, housing benefits, private Information about local health services and health tenants’ rights, tenancy agreements etc. Also runs a free conditions. telephone help and advice line. Web: www.nhs.uk Tel: 0808 800 4444 Web: www.shelter.org.uk Relate Relationship counselling Tel: 0300 100 1234 Stroke Association Web: www.relate.org.uk Supports stroke survivors, family members, friends and work colleagues of someone who has had a stroke, or The Samaritans people who want to know how to prevent a stroke. Tel: 0845 790 90 90 Tel: 0303 303 3100 • Web: www.stroke.org.uk Web: www.samaritans.org Women’s Aid (National Domestic Abuse Helpline) Saneline National charity for women and children working to end A telephone helpline for people affected by mental illness, domestic abuse. available from 6pm to 11pm every day of the year. Tel: 0808 200 0247 Tel: 0845 767 8000 Web: www.womensaid.org.uk

At Vivo Care Choices our aim is to work in collaboration with you to provide tailored support packages which meet your needs and enable you to be what you want to be. We provide a wide range of care services that are delivered through a combination of our own locations across the Cheshire West and Chester area, community venues and people’s own homes. Our experienced and dedicated teams are trained to support a range of people including those with complex needs and conditions, such as autism and dementia. Our services are available to people who fund their own care as well as those who have Direct Payments/Personalised Budgets. You can contact us to discuss your needs by phoning us on: 0300 1235059 option 1 Or e-mail: [email protected] www.vivocarechoices.co.uk

Pioneering transformation in premium care solutions

32 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 A choice of elderly care options in Chester

We know that personalised care in a warm and welcoming place, To find out more about your that’s close to your family and elderly care options in Chester † friends is really important. Call 0333 220 4756 That’s why we offer long and short stay care options in Chester. Look for Crawfords Walk in the What’s more, you don’t need our listings section. health insurance to stay with us.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Home care with a difference

Tailor made to your individual requirements • Award winning care • Companionship services • Home help services • Personal care services • Highly trained CAREGivers

If someone in your family needs a little help please call Beverley on 01606 800 101

www.homeinstead.co.uk/northwich Unit 2, Hartford Business Centre Chester Road, Hartford, Northwich Email: [email protected] Cheshire, CW8 2AB

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Visit www.carechoices.co.uk for further assistance with your search for care 33 Care homes

ASQUITH HOUSE DARLEY COTTAGE 8 Waterloo Road, Chester CH2 2AL 6 Hoole Road, Chester CH2 3NH Tel: 01244 381474 LDA Tel: 01244 350128 LDA

ASTBURY LODGE RESIDENTIAL CARE HOME DEE HOUSE Randle Meadow, Hope Farm Estate, 18-20 Sealand Road, Chester CH1 4LB Great Sutton, Wirral CH66 2LB Tel: 01244 375820 MH Tel: 0151 355 7043 OP D PD DORIN COURT BUNGALOW SHORT BREAK SERVICE BANK HALL FARM 32 Wealstone Lane, Upton CH2 1HB Swanlow Lane, Winsford CW7 4BP Tel: 0300 123 5059 Advert page 32 OP D PD LDA MH SI YA Tel: 01606 594057 LDA YA ESSENDENE EPH BEESTON DRIVE 199 Runcorn Road, Barnton, Northwich CW8 4HR 33 Beeston Drive, Winsford CW7 1ER Tel: 01606 781182 OP D Tel: 01606 855151 LDA FERN LEA BEESTON DRIVE, 42 Liverpool Road, Moston, Chester CH2 4BA 42 Beeston Drive, Winsford CW7 1ER Tel: 01244 382509 LDA Tel: 01606 552320 LDA FLORENCE GROGAN HOUSE RESIDENTIAL CARE HOME CCC DOVER DRIVE Shelley Road, Blacon, Chester CH1 5XA 18 & 20 Dover Drive, Ellesmere Port CH65 5BP Tel: 01244 390177 OP D PD Tel: 0300 123 5059 Advert page 32 OP D PD MH SI YA GLEAVEWOOD RESIDENTIAL CARE HOME CHURCH LANE Farm Road, Weaverham, Northwich CW8 3NT 20 Church Lane, Weaverham, Northwich CW8 3NN Tel: 01606 853395 OP PD Tel: 01829 741869 LDA YA HARTFORD HEY CRABWALL HALL Manorial Road South, Neston CH64 6US Parkgate Road, Mollington, Chester CH1 6NE Tel: 0151 336 4671 OP Tel: 01244 851202 OP

CROFT, THE HEATHCOTES (EVERSLEY) 59 Mill Lane, Great Sutton, Ellesmere Port CH66 3PE 10 Eversley Park, Chester CH2 2AJ Tel: 0151 339 1988 LDA Tel: 01246 556453 PD LDA SI

CROSSWAYS RESIDENTIAL CARE HOME HEATHERCLIFFE RESIDENTIAL CARE HOME Station Road, Lostock Gralam, Northwich CW9 7PN Old Chester Road, Helsby, Frodsham WA6 9NP Tel: 01606 45559 OP PD Tel: 01928 723639 OP D

CURZON HOUSE HILLCREST RESIDENTIAL CARE HOME Curzon Street, Saltney, Chester CH4 8BP Hillcrest, Manley Road, Frodsham WA6 6ES Tel: 0300 123 5059 Advert page 32 OP D PD MH SI YA Tel: 01928 733615 OP D

CURZON PARK RESIDENTIAL HOME HINDERTON MOUNT RESIDENTIAL HOME 13 Curzon Park South, Chester CH4 8AA Chester High Road, Neston CH64 7TA Tel: 01244 677666 OP D Tel: 0151 336 1019 OP

DANESIDE MEWS HOLLYBANK Chester Way, Northwich CW9 5JA 10 Wallerscote Road, Weaverham, Northwich CW8 3JN Tel: 01606 351935 OP D Tel: 01606 855151 LDA YA

Advertisers are highlighted 34 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Care homes continued

HOOTON CHASE PROSPECT HOUSE 1 Hooton Road, Hooton, Ellesmere Port CH66 1QU Prospect House, High Street, Malpas SY14 8NR Tel: 0151 327 4781 OP LDA YA Tel: 01948 860011 OP D PD YA

IDDENSHALL HALL RIVACRE HOUSE Rode Street, Clotton, Tarporley CW6 0EG 47a Seymour Drive, Ellesmere Port CH66 1LZ Tel: 01829 289783 Advert page 36 OP Tel: 01925 571680 MH

LAURELS RESIDENTIAL CARE HOME, THE SABLE COTTAGE NURSING HOME Walnut Drive, Winsford CW7 3HH Chester Road, Kelsall, Tarporley CW6 0RZ Tel: 01606 593048 OP D PD Tel: 01829 752080 OP D

LAUREN COURT RESIDENTIAL CARE HOME SANDIWAY LODGE RESIDENTIAL HOME Shelley Road, Blacon, Chester CH1 5US Dalefords Lane, Sandiway, Northwich CW8 2DR Tel: 0333 999 8658 Advert outside back cover OP Tel: 01606 889211 OP PD LDA

LEFTWICH COMMUNITY SUPPORT CENTRE SANDIWAY MANOR RESIDENTIAL HOME Old Hall Road, Leftwich Green, Northwich CW9 8BE 1 Norley Road, Sandiway, Northwich CW8 2JW Tel: 01606 271987 OP D PD YA Tel: 01606 883008 OP

LIGHTFOOT LODGE STONE HOUSE RESIDENTIAL CARE HOME Lightfoot Street, Hoole, Chester CH2 3AD 55-57 Cheyney Road, Chester CH1 4BR Tel: 0300 123 5059 Advert page 32 OP YA Tel: 01244 375015 OP PD

MAYFIELDS SUTTON BEECHES Naylor Crescent, Overpool, Ellesmere Port CH66 1TP Alvanley Road, Great Sutton CH66 3JZ Tel: 0151 356 4913 OP D Tel: 0151 337 6370 OP D PD YA

MORNINGSIDE REST HOME THORNTON HOUSE RESIDENTIAL HOME 52 Swanlow Lane, Winsford CW7 1JE 94 Chester Road, Childer Thornton, Ellesmere Port CH66 1QL Tel: 01606 592181 OP Tel: 0151 339 0737 OP

MOUNT PLEASANT RESIDENTIAL HOME TURNING POINT – HOOLE ROAD Finger Post Lane, Norley, Frodsham WA6 8LE 27 Hoole Road, Hoole, Chester CH2 3NH Tel: 01928 787189 OP Tel: 01244 314320 OP YA AD

NEWTON HALL RESIDENTIAL HOME VALE COURT CARE HOME Kingsley Road, Frodsham WA6 6YD 9b Chester Road, Whitby, Ellesmere Port CH65 9BD Tel: 01928 739270 OP D Tel: 0151 356 4827 OP D PD

OLD HALL RESIDENTIAL HOME, THE WEALSTONE RESIDENTIAL CARE HOME Old Hall Street, Malpas SY14 8NE Wealstone Lane, Upton, Chester CH2 1HB Tel: 01948 860414 OP D PD SI Tel: 01244 377900 OP D PD

OVERDENE HOUSE WHETSTONE HEY RESIDENTIAL CARE HOME John Street, Winsford CW7 1HJ Old Chester Road, Great Sutton, Ellesmere Port CH66 3JX Tel: 01606 861666 OP PD LDA Tel: 0151 339 6233 OP PD

PLESSINGTON COURT WILLOWS CARE HOME Chapel House Lane, Puddington, Neston CH64 5SW Nevin Road, Blacon, Chester CH1 5RP Tel: 0151 336 2323 OP D Tel: 01244 374023 OP D

Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 35 Care homes continued

WOODLAND ROAD 12 Woodland Road, Whitby, Ellesmere Port CH65 6PR Tel: 0151 352 5126 LDA

Care homes with nursing

3L CARE LTD AVANDALE LODGE NURSING HOME The Old Chapel, 10 Crook Lane, Winsford CW7 3DN 420 Manchester Road, Lostock Gralam, Tel: 01606 215315 OP PD LDA SI YA Northwich CW9 7QA Tel: 01606 48978 OP D MH YA 3L CARE LTD Chapel Road, Winsford CW7 3AD BEESTON VIEW Tel: 01606 215395 PD YA Rode Street, Clotton, Tarporley CW6 0EG Tel: 01829 289784 Advert below OP D AARON COURT CARE HOME 190 Princes Road, Ellesmere Port, South Wirral CH65 8EU BIRCH HEATH LODGE Tel: 0151 357 1233 OP D Birch Heath Lane, Christleton, Chester CH3 7AP Tel: 01244 434321 OP D YA ACORN HOLLOW GENERAL NURSING HOME 419 Manchester Road, Lostock Gralam, CHAPEL HOUSE NURSING HOME, THE Northwich CW9 7QA Chapel House Lane, Puddington, Neston CH64 5SW Tel: 01606 456030 OP Tel: 0151 336 2323 OP D

ATHERTON LODGE CHAPELFIELDS 202 Pooltown Road, Ellesmere Port CH65 7ED Chapelfields, Frodsham WA6 7BB Tel: 0151 355 4089 OP D Tel: 01928 734743 OP Personalised care from your local Barchester care home At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy? Nursing • Residential • Dementia • Respite

To arrange a tour or for some friendly advice, contact your local home:

Beeston View Iddenshall Hall Oak Grange Rode Street, Clotton, Rode Street, Clotton, Mollington Grange, Tarporley, CW6 0EG Tarporley, CW6 0EG Mollington, CH1 6NP Tel: 01829 289 784 Tel: 01829 289 783 Tel: 01244 434 956 www.barchester.com

Advertisers are highlighted 36 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Care homes with nursing continued

CHESTER LODGE CARE HOME PINETUM Brook Street, Hoole, Chester CH1 3BX Valley Drive, Countess of Chester Health Park, Tel: 01244 342259 OP Liverpool Road, Chester CH2 1UA Tel: 01244 380731 OP D PD LDA MH CRAWFORDS WALK NURSING HOME Lightfoot Street, Hoole, Chester CH2 3AD PROSPECT HOUSE Tel: 01244 456265 Advert page 33 OP D MH Prospect House, High Street, Malpas SY14 8NR Tel: 01948 860011 OP D PD YA DANESIDE COURT NURSING HOME Chester Way, Northwich CW9 5JA REDWALLS NURSING HOME Tel: 01606 40700 OP 80 Weaverham Road, Sandiway, Northwich CW8 2ND Tel: 01606 889339 OP DAVENHAM HALL NURSING HOME London Road, Davenham, Northwich CW9 8LL SABLE COTTAGE NURSING HOME Tel: 01606 354320 OP D Chester Road, Kelsall, Tarporley CW6 0RZ Tel: 01829 752080 OP D FERN LODGE CARE HOME 5 Eversley Park, Chester CH2 2AJ TARVIN COURT Tel: 01244 372288 OP MH 4 Tarvin Road, Littleton, Chester CH3 7DG Tel: 01244 332538 OP KINGSCOURT 12 Newton Lane, Hoole, Chester CH2 3RB THORNTON MANOR NURSING HOME Tel: 01244 313201 OP Thornton Green Lane, Thornton Le Moors, Chester CH2 4JQ Tel: 01244 301762 OP D LOXLEY HALL Lower Robin Hood Lane, Helsby, Frodsham WA6 0BW UPTON DENE RESIDENTIAL AND NURSING HOME Tel: 01928 723622 OP D YA Caldecott Close, Chester CH2 1FD Tel: 01244 569825 OP D PD MOUNT PLEASANT NURSING HOME LTD London Road, Allostock, Knutsford WA16 9NW VALE COURT CARE HOME Tel: 01565 722918 OP 9b Chester Road, Whitby, Ellesmere Port CH65 9BD Tel: 0151 356 4827 OP D PD OAK GRANGE 14 Mollington Grange, Parkgate Road, Mollington, WEATHERSTONES HOUSE NURSING HOME Chester CH1 6NP Chester High Road, Neston CH64 7TD Tel: 01244 434956 Advert page 36 OP D PD YA Tel: 0151 336 8383 OP

OAKLANDS NURSING HOME WESTWOOD COURT 10 Tarvin Road, Littleton, Chester CH3 7DG Well Street, Winsford CW7 1HZ Tel: 01244 335060 OP PD SI YA Tel: 01606 594786 OP D MH

OLD RECTORY NURSING HOME, THE WHITBY HOUSE Rectory Lane, Capenhurst, Chester CH1 6HN 99 Pooltown Road, Whitby, Ellesmere Port CH65 7AE Tel: 0151 339 7231 OP D Tel: 0151 357 1007 OP D PD

ORCHARD MANOR CARE HOME WILLOWS CARE HOME Greenacres Court, Acres Lane, Upton, Chester CH2 1LY Nevin Road, Blacon, Chester CH1 5RP Tel: 01244 376568 OP D Tel: 01244 374023 OP D

OVERDENE HOUSE WINSFORD GRANGE CARE HOME John Street, Winsford CW7 1HJ Station Road Bypass, Winsford CW7 3NG Tel: 01606 861666 OP PD LDA Tel: 01606 861771 OP D PD

Advertisers are highlighted Visit www.carechoices.co.uk for further assistance with your search for care 37 Notes

Index Advertisers are in bold

3L Care Ltd 36 CCC Dover Drive 34 Dorin Court Bungalow Cestrian Care 14 Short Break Service 34 A Chapel House Nursing Home, The 36 Aaron Court Care Home 36 Chapelfields 36 E Ace Care Professionals Ltd 14 Elizabeth Senior Care Ltd 15 Cheshire Homecare Services Ltd 14 Acorn Hollow General Nursing Home 36 Essendene EPH 34 Chester Link, The 14 Allied Healthcare Chester 14 Chester Lodge Care Home 37 AMG Nursing and Care Services 14 F Church Lane 34 Archangel Home Care 14 Fern Lea 34 Cordant Care Chester 14 Asquith House 34 Fern Lodge Care Home 37 Crabwall Hall 34 Florence Grogan House Residential Astbury Lodge Residential Care Home 34 Crawfords Walk Nursing Home 37 Atherton Lodge 36 Care Home 34 Croft, The 34 Avandale Lodge Nursing Home 36 Crossroads Care Cheshire West G B Wirral and Shropshire 15 Generations and Companions Care Services 15 Bank Hall Farm 34 Crossways Residential Care Home 34 Gleavewood Residential Care Home 34 Beeston Drive 34 Curzon House 34 Grace Community Care 15 Beeston Drive, 42 34 Curzon Park Residential Home 34 H Beeston View 36 CWAC West Cheshire Network 15 Happier at Home Care Ltd 15 Bespoke Care Cheshire Ltd 14 Hartford Hey 34 Birch Heath Lodge 36 D Heathcotes (Eversley) 34 Blue Ribbon in Chester 14 Daneside Court Nursing Home 37 Heathercliffe Residential Care Home 34 Bridge House 14 Daneside Mews 34 Darley Cottage 34 Helping Hands Chester 15 C Davenham Hall Nursing Home 37 HF Trust – Cheshire DCA 15 Care Connect 14 Dee House 34 Hillcrest Residential Care Home 34 Care Connect Wirral Ltd 14 Deva Senior Care Services Ltd t/a Home Hinderton Mount Residential Home 34 Caremark (Cheshire West and Chester) 14 Instead Senior Care – 12a Telford Court 15 Hollybank 34

38 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 Index Advertisers are in bold Home Instead UK Ltd 15 O Sutton Beeches 35 Hooton Chase 35 Oak Grange 37 Human Support Group Ltd – Cheshire West 15 T Oaklands Nursing Home 37 Tarvin Court 37 I Old Hall Residential Home, The 35 Tattenhall Local Care Ltd 16 Iddenshall Hall 35 Old Rectory Nursing Home, The 37 Thornton House Residential Home 35 iMap Centre Ltd 15 One 2 One Support (Cheshire) Ltd 15 Thornton Manor Homecare 16 Orchard Manor Care Home 37 Thornton Manor Nursing Home 37 J Overdene House 35, 37 Turner Fellowship Ltd, The – Jane Care 15 P 390 High Street 16 Turning Point – Hoole Road 35 K Pinetum 37 Kingscourt 37 Pinnacle Caring Services Ltd 15 U Plessington Court 35 Unique Care Services 16 L Premier Care Ltd – Cheshire West & Upton Dene Residential and Laurels Residential Care Home, The 35 East Branch 15 Nursing Home 37 Lauren Court Residential Care Home 35 Prospect House 35, 37 Leftwich Community Support Centre 35 V Lifeways Inclusive Lifestyles Ltd 15 R Vale Court Care Home 35, 37 Lightfoot Lodge 35 Radfield Home Care – Cheshire 15 Loxley Hall 37 Red Hill House 15 W Redwalls Nursing Home 37 Wealstone Residential Care Home 35 M Rivacre House 35 Weatherstones Court 16 MacIntyre Telfords Quay 15 Weatherstones House Nursing Home 37 Mayfields 35 S Westwood Court 37 Sable Cottage Nursing Home 35, 37 Merchants House 15 Whetstone Hey Residential Care Home 35 Sandiway Lodge Residential Home 35 Morningside Rest Home 35 Whitby House 37 Sandiway Manor Residential Home 35 Mount Pleasant Nursing Home Ltd 37 Willows Care Home 35, 37 Scope Inclusion Chester 15 Mount Pleasant Residential Home 35 Winsford Grange Care Home 37 Shared Lives Coronation Centre 15 Winsford Network 16 Special Needs Care Ltd 15 N Woodland Road 36 N C Homecare Ltd t/a Home Instead Starcare Ltd 15 Senior Care 15 Sterling Care & Support Cheshire 16 Y Newton Hall Residential Home 35 Stone House Residential Care Home 35 Your Life (Northwich) 16 Northwich Network 15 Sure Care Chester 16 Your Life Your Way CIC 16

Other advertisers

Barchester Healthcare 36 Care Select 8, 14 Meridian Healthcare Limited Bupa 33 Helping Hands Home Care Outside back cover Care Choices Website 17, 33 Inside front cover Vivo Care Choices 32

Care Choices Limited has Publisher: Robert Chamberlain. taken every care to ensure Director of Sales: David Werthmann. that the information Head of Editorial: Emma Morriss. contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the Editor: Angharad Jenkins. Content Editor: Emma Cooper. facilities listed either in an advertisement or the indices. Care Choices Regional Team Manager: Russell Marsh. Limited does not endorse or support any particular institution included in National Sales Manager: Paul Leahy. the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves Senior Sales Executives: Mark Dalton, Debbie Feetham, all rights in the titles Care Choices and HOMES Directories and their Elaine Green, Vanessa Ryder. design. Care Choices™ is a trademark of Care Choices Limited. Director of Creative Operations: Lisa Werthmann. ISBN: 978-1-910362-84-6 Printed in England. Studio Manager: Jamie Harvey. Ref. No: 4001/Cheshire West and Chester1/0216. Reproduction of any Designer: Holly Cornell. part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of Creative Artworkers: Gemma Barker, Bobbie Johnson. charge from Cheshire West and Chester Council. Distribution: David Mulry. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Some of the information in this Directory has been adapted by Cheshire Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. West and Chester Council from the NHS Choices website: www.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care 39 Lauren Court Care Choices advert HiRes.pdf 1 11/09/2015 10:13

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