Cheshire West and Chester Care and Support Directory 2017/18 River Dee The independent guide to local care and support services • Home support • Specialist care • Useful contacts • Care homes in association with www.carechoices.co.uk The Home Care Specialists Award winning Home Care from 30 minutes per week to full-time Live-in Care If you are looking for extra support at home or an alternative to residential care homes, then we’re here to help in Chester and the surrounding areas. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and over 27 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. If you or a loved one could do with extra help around the home, shopping, support with personal care, a hospital discharge or even providing a break for an existing Carer, then our local Carers are right on your doorstep. To find out how we can help you, call: 01625 241 388 or visit: www.helpinghands.co.uk Contents Welcome 4 Paying for care and support 23 Regions covered by this Directory 4 Financial assessments 23 Did you know…? 5 Personal budgets 23 Promoting your health and wellbeing 5 Direct payments 24 Staying healthy 5 Self-funding your care 24 Keeping warm 6 What if you run out of money? 25 Helping you stay independent 7 Third party payments (top-up fees) 25 What is there to do? 7 Seeking financial advice 25 Getting around 7 Supporting Carers 26 Making life easier at home 8 Who is a Carer? 26 Assistive technology 8 Having a carer’s assessment 26 Adapting your home 8 Assistive technology 26 Home care 8 Emergency card 27 Help to live in your home 9 Does your GP know you are a Carer? 27 Home care agency checklist 13 Having your voice heard 27 Home care agency listings 14 Comments, compliments and complaints 27 Short-term support 16 Healthwatch 27 Leaving hospital 16 Advocacy 28 Intermediate care/reablement 17 Patient Advice and Liaison Service (PALS) 28 The Home from Hospital Service 17 Care Quality Commission 28 Living with a long-term condition 17 Lasting Power of Attorney 28 Learning disability 17 Suspect abuse or neglect of a vulnerable adult? 29 Physical disability 18 What is abuse? 29 Sensory impairment 18 Who might be affected by abuse? 29 Mental health 18 How do I report abuse? 30 Dementia care 18 Planning for the future and end of life 30 Choosing accommodation 19 Advance care planning 30 Sheltered housing 19 Advance statement 30 Extra Care housing 19 Making a will 30 Supported Living 19 Tell Us Once 31 Community-based housing support 19 Useful local contacts 31 Shared Lives 20 National contacts 33 Care homes 20 Care homes and care homes with nursing 37 Care homes (personal care only) 20 Notes 41 Care homes with nursing 20 Index 42 This Directory’s free helpline 20 Care homes checklist 21 All the listings in this publication Getting support with your social care needs 22 of care homes, care homes with nursing and home care providers Assessments 22 are supplied by the Care Quality Commission (CQC) and neither Eligibility 22 Cheshire West and Chester Borough Council nor Care Choices Ltd can be held liable for any errors or omissions. The publication of any details does not constitute the Council’s support or To obtain extra copies of this Directory, free of recommendation of any of the products or services advertised charge, call the Gateway Team on 0300 123 7034. within this document. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Welcome to the 2017 edition of Cheshire West The Directory is designed to ensure that people and Chester Care and Support Directory. Cheshire receive services that prevent their care needs from West and Chester Borough Council is committed to becoming more serious, or delay the impact of their supporting local citizens to remain as independent needs; can get the information and advice they need as possible and living in their own homes for as long to make good decisions about care and support; and as they can safely do so. We work closely with other have a range of high-quality care providers to choose organisations, both in the independent and voluntary from. sectors, to ensure that support services are joined-up and integrated to reduce confusion or duplication for This Directory compliments West Cheshire Local Offer, service users and their families. which is our online directory and information hub, visit www.westcheshirelocaloffer.co.uk The Directory assists us to achieve our ambition that ‘Older and vulnerable adults are compassionately Alternatively, if you would like more information supported to lead fulfilled and independent lives’ about this, or further information about any of the by providing Cheshire West and Chester residents information given in this document, please call the with details of activities and services which are locally Gateway Team on 0300 123 7034. available to meet their social care needs. These might include Extra Care housing and domiciliary care as well Our thanks go to Care Choices who produced this as services for people who need more intensive 24- Directory at no cost to Cheshire West and Chester hour care in a care home or care home with nursing. Borough Council. Regions covered by this Directory Neston Frodsham Ellesmere Port Helsby Northwich CHESHIRE WEST & CHESTER Kelshall Chester Tarvin Winsford Taporley Tattenhall Chester Cathedral Farndon Malpas Alternative formats This guide is available electronically at www.carechoices.co.uk There is also a Browsealoud option for those requiring Old Dee Bridge the information in the spoken word. 4 To obtain extra copies of this Directory, free of charge, call the Gateway Team on 0300 123 7034 Did you know…? • If you think you have care and support needs, you personal budgets. have a right to a free care assessment (see page 22) • If your care assessment shows you don’t qualify from Adult Social Care. You can ask for this even if for help from Adult Social Care, you will be offered your savings are too high or your needs are too low information and advice on what else might help you, to qualify for help. and where you can find alternative support. • Carers have the same right to an assessment as • Deferred Payment Agreements (see page 24) have the person they care for. This means Carers can ask been updated to meet the new national rules. A for an assessment of their own needs even if the Deferred Payment Agreement is an option if you person they look after doesn’t want an assessment, want to delay selling your home during your lifetime or doesn’t qualify for help from Adult Social Care. For when you move into residential care. People who more information on carers’ assessments, see page were given a Deferred Payment Agreement before 26. April 2015 will stay on the previous local scheme. • There is a national level of eligibility criteria, so that • If you find it difficult to communicate or to care and support is consistent across the country. understand things when discussing your care and This means that everyone’s needs are considered in support, Adult Social Care will provide an advocate the same way. More information is given on page 22. to help you. The advocate will represent your • If you are eligible for care and support from Adult interests if you don’t have a friend or relative who can Social Care, you have the right to ask for a personal help. Advocacy is explained in more detail on page budget. See page 23 for more information on 28. Promoting your health and wellbeing By making a few small changes to the way we live, can have a beneficial impact on the wellbeing of our we can make big changes to our health, and this family members and those we care for. Staying healthy Staying active available. Whatever lifestyle changes you are planning Being active is important because it reduces the to make, receiving information, advice and guidance risk of heart disease, stroke, type 2 diabetes, some could be just the thing to get you started. If you cancers, depression and dementia. It may also help feel you need some additional support, and aren’t you to stay independent well into old age. Every little confident enough to do it on your own, you could be bit of physical activity in your daily routine helps. referred to Cheshire Change Hub. This service offers Being physically active for at least 30 minutes a day, free confidential advice, support and motivation to at least five days a week is easier than you think and help you achieve your goals. It can provide support will boost your general health. Short bursts of activity around achieving and maintaining a healthy weight, throughout the day all add up to the total amount. For stopping smoking and drinking less alcohol. You can more tips, visit the NHS Choices website, www.nhs.uk contact the Hub on 0300 777 0033 or go to Cheshire Change Hub at www.cheshirechangehub.org Healthy lifestyles Cheshire Change Hub provides information, advice Health checks and screening and guidance about how to lead a healthier lifestyle. If Even if you’re feeling well, it’s worth having your NHS you’ve been thinking about making changes to your Health Check. Over 20,000 people aged 40 to 74 in lifestyle, such as stopping smoking, losing weight, Cheshire West and Chester could benefit from a free eating healthily, drinking a little less alcohol or doing NHS Health check each year.