Cheshire West and Chester Care and Support Directory 2016/17 Old Dee Bridge The independent guide to local care and support services • Home support • Specialist care • Useful contacts • Care homes in association with www.carechoices.co.uk The Home Care Specialists Do you need a Helping Hand? “We are incredibly fortunate Home care from...30 minutes per to have such dedicated people, like the staff at Helping Hands, caring for week to full time Live-in Care. the vulnerable and the elderly members of the Helping Hands has been providing award winning quality help communities.” at home since 1989. A family run company we apply our local Lisa Carr, Director of The knowledge and over 25 years of experience to offer you one to one Great British Care Awards home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • Housekeeping • Providing a break for an existing • Shopping Carer or family member • Companionship • Personal care • Help getting out and about • Support with continence • Complex nursing-led care • Supporting a hospital discharge If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care. To find out how we can help you, call: 01244 439 307 or visit: www.helpinghands.co.uk Contents Welcome 4-5 Paying for care and support 23-25 Regions covered by this Directory 4 Financial assessments 23 The Care Act 2014 – what it means for you 5 Personal budgets 23 Promoting your health and wellbeing 5-6 Direct payments 23 Staying healthy 5 Self-funding your care 24 Keeping warm 6 What if you run out of money? 24 Helping you stay independent 7 Third party payments (top-up fees) 24 What is there to do? 7 Seeking financial advice 25 Getting around 7 Supporting Carers 25-26 Making life easier at home 8-13 Having a Carer’s assessment 25 Assistive technology 8 Assistive technology 26 Adapting your home 8 Emergency card 26 Home care 8 Does your GP know you are a Carer? 26 Home care agency checklist 9 Having your voice heard 26-27 Help to live in your home 10 Comments, compliments and complaints 26 Home care providers 14-16 Healthwatch Cheshire West 26 Short-term support 16-17 Advocacy 27 Leaving hospital 16 Patient Advice and Liaison Service (PALS) 27 Intermediate care 16 Care Quality Commission 27 The Home from Hospital Service 17 Lasting Power of Attorney 27 Living with a long-term condition 17-18 Suspect abuse or neglect of a vulnerable adult? 28 Learning disability 17 What is abuse? 28 Physical disability 18 Who might be affected by abuse? 28 Sensory impairment 18 How do I report abuse? 28 Mental health 18 Planning for the future and end of life 28-29 Dementia care 18 Advance care planning 29 Choosing accommodation 19-20 Advance statement 29 Sheltered housing 19 Making a will 29 Extra Care housing 19 Tell Us Once 29 Supported Living 19 Useful contacts 29 Community-based housing support 19 Listings 34 Shared Lives 20 Care homes 34 Care homes 20-21 Care homes with nursing 36 Care homes (personal care only) 20 Notes 38 Care homes with nursing 20 Index 38 This Directory’s free helpline 20 Care homes checklist 21 The listings used in this Directory Getting support with your social care needs 22 were supplied by the Care Quality Commission (CQC) in association Assessments 22 with Cheshire West and Chester Borough Council and neither Eligibility 22 Cheshire West and Chester Borough Council nor Care Choices can be held liable for any errors or omissions. The publication of any details does not constitute the Council’s support or To obtain extra copies of this Directory, including in recommendation of any of the products or services advertised large print, call the Gateway team on 0300 123 7034. within this document. This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Welcome to the 2016 edition of the Cheshire West and The Care Act 2014 is a new piece of law which came Chester Care and Support Directory. Cheshire West and into place in April 2015 and makes positive changes to the Chester Borough Council is committed to supporting way care and support is provided for adults and Carers. The local citizens to remain as independent as possible and Act is designed to ensure that people receive services that living in their own homes for as long as they can safely do prevent their care needs from becoming more serious, or so. We work closely with other organisations, both in the delay the impact of their needs; can get the information independent and voluntary sectors, to ensure that support and advice they need to make good decisions about services are joined-up and integrated, to reduce confusion care and support; and have a range of high-quality care or duplication for service users and their families. providers to choose from. The aim of this Directory is to support the This Directory compliments West Cheshire Local Offer, implementation of the Care Act by providing Cheshire which is our online directory and information hub, visit West and Chester residents with details of activities and www.westcheshirelocaloffer.co.uk/Alternatively, if services which are locally available to meet their social you would like more information about this, or further care needs. These might include extra care housing and information about any of the information given in this domiciliary care as well as services for people who need document, please call the Gateway team on more intensive 24-hour care in a residential care or nursing 0300 123 7034. home environment. We want to make sure that the process Our thanks go to Care Choices who produced this of accessing care services is as straightforward as possible Directory at no cost to Cheshire West and Chester Borough and is easily understood. Council. Regions covered by this Directory Neston Frodsham Ellesmere Port Helsby Northwich CHESHIRE WEST & CHESTER Kelshall Chester Tarvin Winsford Taporley Tattenhall Farndon Malpas Chester St Michael’s Church 4 To obtain extra copies of this Directory, free of charge, call the Gateway team on 0300 123 7034 The Care Act 2014 – what it means for you The Care Act came into force in April 2015 and is the criteria are roughly in line with the rules it used before. biggest change in social care for 60 years. It makes care • If you get care and support from Adult Social Care, you and support more consistent across the country and puts have the right to ask for a personal budget. See page 23 the wellbeing of individuals at the heart of health and for more information on personal budgets. social care services. • If your care assessment shows you don’t qualify for help How things have changed since April 2015: from Adult Social Care, you will be offered information and advice on what else might help you, and where you • If you think you have care and support needs, you have can find alternative support. a right to a free care assessment from Adult Social Care. • Deferred Payment Agreements have been updated You can ask for this even if your savings are too high or to meet the new national rules. A Deferred Payment your needs are too low to qualify for help. Agreement is an option if you want to delay selling • Carers have the same right to an assessment as the your home during your lifetime when you move into person they care for. This means Carers can ask for an residential care. People who were given a Deferred assessment of their own needs even if the person they Payment Agreement before April 2015 will stay on the look after doesn’t want an assessment, or doesn’t qualify previous local scheme. for help from Adult Social Care. • If you find it difficult to communicate or to understand • There is a new national level of eligibility criteria, so that things when discussing your care and support, Adult care and support will be more consistent across the Social Care will provide an advocate to help you. The country. Although the way Adult Social Care will work advocate will represent your interests if you don’t have a out what help it can give you has changed, the new friend or relative who can help. Promoting your health and wellbeing By making a few small changes to the way we live, we beneficial impact on the wellbeing of our family members can make big changes to our health, and this can have a and those we care for. Staying healthy Staying active changes you are planning to make, receiving information, Being active is important because it reduces the risk advice and guidance could be just the thing to get you of heart disease, stroke, type 2 diabetes, some cancers, started. If you feel you need some additional support, and depression and dementia. It may also help you to stay aren’t confident enough to do it on your own, you could independent well into old age. Every little bit of physical be referred to Cheshire Change Hub for free confidential activity in your daily routine helps.