DOCSLIB.ORG

Customer Engagement Summit Healthcare

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Customer Engagement Summit Healthcare CUSTOMER ENGAGEMENT SUMMIT HEALTHCARE OCTOBER 29, 2019 BOSTON, MA Agenda | Customer Engagement Summit Healthcare | October 29 9 :00 AM Registration and Breakfast 10:00 AM Welcome & Introduction The Heart of Digital Transformation 10:15 AM Alan Trefler Founder and CEO, Pegasystems Client Speaking Session 10:45 AM Brian C. Lein, MD, FACS Vice President Graduate Medical EducationTriStar Division, HCA 11:15 AM Pega Mainstage Demonstration Engagement Panel Consumerism in healthcare: More than consumer choice and impacting engagement, operations, and profitability across healthcare and life sciences organizations Organizations delivering on consumerism are creating integrated offerings that address a real customer need, transform experience, and unlock value. For HC and LS organizations to transform, they need to look from a future consumer-centric experience back to today and create a map for transformation that capitalizes on opportunities uncovered. Our panel looks at the consumer-centric future through engagement, customer satisfaction, 11:45 AM and responsive benefit administration to share lessons learned and ideas to inform transformation. Norman Wright Executive Vice President, Chief Customer Officer, Optum Moderated by: Kelli Bravo Vice President, Healthcare and Life Sciences, Pega 12:30 PM Networking Lunch, Technology Pavilion, and Partner Spotlight Talks Industry Breakouts Payer CRM Payer Core Admin Life Sciences Provider CRM Hear success stories from Industry disruption is forcing Fulfilling the promise of Learn from providers about care 1 :45 PM – 3 :30 healthcare payers who are payers to rapidly address gaps personalized medicine requires management transformation and PM leveraging digital automation, in their core administration frictionless processes and engaged the impact of patient engagement proactive and personalized systems. Hear from payers who patients. Find out how Life programs designed to help service and 1:1 member are successfully modernizing Sciences leaders are responding to patients through difficult journeys, engagement to transcend the their operations to gain major industry transformation reduce readmissions, improve pressures of consumerism, efficiency, transparency and the and deploying technology to health outcomes and build loyalty. consolidation, and the explosion ability to quickly capitalize on achieve better value-based clinical of the Medicare market. new market opportunities. outcomes. 1:45 PM – 2:15 PM Healthcare Transformation in the Product Modernization Delivers Empathy & Hope – the two pillars of Delivering personalized care while Birthplace of Managed Care Enterprise Value next-gen patient engagement reducing care gaps for high-risk Medicaid members Take a peek at Blue Shield of Employer groups, dissatisfied with Celgene produces several products to California’s (BSC) current digital the ability of existing offerings to treat patients with life-threatening Managing care coordination is not just transformation effort, including the help them and their employees diseases. But, these products carry important for medical care. Delta Dental revitalization of their customer reduce total cost of health, are serious safety concerns. As a result, has built a care coordination program service center with a focus on shopping for new products in larger Healthcare Authorities around the globe using Pega Care Management to drive improved member engagement and numbers (62%) and changing require Risk Management programs to improved care for its high-risk Medicaid proactive customer service. Part of carriers at a growing rate. Ability to help ensure the benefits of these Members. Delta Dental’s goal was to this vision is to provide better access rapidly respond to customer medications outweigh the risks. better coordinate personalized care to information with seamless demands with personalized Patients, prescribers, pharmacists and across dental and medical care for their integration for the agents who serve healthcare benefit and product Celgene all have tasks to perform in fragile members. Trying to manage care their members by connecting the design has emerged as key complying with these Risk Management manually or via spreadsheets was not systems such as claims and data capabilities in insurance sales. programs. Technology serves as a efficient or effective and left the needed to create a complete view of critical enabler for these programs. potential for gaps in care. Reducing the member’s journey. Hear about In response, Health Alliance Plan gaps in care and providing better BSC’s mission and objectives for their (HAP), the insurance arm of leader In this session, learn how Celgene is: coordination to improve patient transformation and how Pega Henry Ford Health System, utilized relationships are the key drivers behind Infinity, Customer Service for Pega’s Product Composer System - Leading the charge in creating global their program. (PCS) in conjunction with the Sales solutions for the safety of their patients Healthcare and decisioning are being Automation for Healthcare (SAHC) - Reducing the burden of prescribers From this session you’ll learn, how Delta implemented to meet those and Customer Service for Healthcare and pharmacies using their products to Dental is: objectives. (CSHC) to create an integrated treat patients solution which manages the product - Leveraging the PEGA platform to - Bringing care back to care Learn about BSC’s tactical plans for lifecycle across the enterprise. create centralized global solutions to management for its high-risk Medicaid using this CX solution to: Features of the solution include serve their healthcare communities members ability to handle multiple product - Delivering personalized care while - Transform their internal operations lines, generate product Kevin White reducing care gaps - Re-imagine their member and documentation (e.g. SBC), load Executive Director, Celgene - Improving patient relationships and provider relationships in a digital benefit data into the claims system, business and health outcomes ecosystem allowing them to deliver true - Drive better health and business member-centric service. Michael Dunbar outcomes Manager Applications Development, Donald Evans Conversion & Integration, Delta Dental Carla Dailey Director, Information Technology - Senior Director of Business Planning & Customer Service, Health Alliance Plan Kintu Gupta Strategy, Blue Shield of California Technical Specialist, Conversion & Integration, Delta Dental 2:20 PM – 2:50 PM How Express Scripts continues to Social Determinant of Health Scaling Pega to do what could not be Sutter Health’s Vision of drive innovation and leadership Driven Benefit Designs done Transforming Healthcare with digital customer engagement Steve Goldberg Scaling Pega allows Sanofi to bring Sutter Shared Services (S3) plays a Express Scripts, Inc. (ESI), with over Quest Diagnostics digitalization to Patient Support Teams critical role in Sutter Health’s vision of 100M members, will provide a view and Patients in small markets that transforming healthcare and finding into key market leading offerings for Susan Taylor would not warrant the kind of innovative ways to deliver high-quality clinical prior authorization, Sales VP, Healthcare and Life Sciences, Pega technology investment required. It is and affordable healthcare for patients. CRM, and care management. not as complicated as you think. S3 has first-hand knowledge of the Powered by Pega, this unique digital pressures healthcare systems face to customer engagement suite, keeps Learn how we did it and what we wish save on cost while still providing a the patient at the center of we knew before we started. Find out seamless patient journey. To achieve everything for ESI. what is next as Sanofi continues to scale affordability objectives and improve the Pega to capitalize on the patient journey, S3 has focused on In this session you will: pharmaceutical growth in emerging centralizing its contact centers—in markets. multiple locations and two states—to - Learn how low-code development continue to support the 24 hospital and agile, rapid delivery brought real- Kathleen Macke campuses across the Sutter Health time, web self-service for medical IT Director, Patient Services Program network, as well as external clients. and pharmaceutical authorizations Owner, Sanofi Earlier this year, S3 elected to invest in a - Hear how ESI dramatically new technology solution to support a decreased turnaround times for large Universal Agent project in its patients and physicians contact centers. The project aims to - See what sophisticated customer simplify complex workflows and help service looks like for 100M members patient service representatives overcome challenges in provider Bijal Parekh scheduling preferences. This Senior Director Technology, Express presentation will discuss how S3 plans Scripts to implement PEGA to address the cost pressures that force contact center Ramandeep Kaur centralization and the complexity of Director of Coverage Review, Express provider scheduling rules. Scripts Steve Chambers Rob Seyss VP Contact Center, Sutter Shared Services Senior Director Pharmacy Systems, Express Scripts 3:00 PM – 3:30PM The New Era of Healthcare: Claims Process Automation Partnering for Innovation in a The New Era of Healthcare: Transformation as a Result of Regulated Environment Transformation as a Result of Payer/Provider Convergence Claims can no longer be viewed as Payer/Provider Convergence transactions, they are experiences Family-owned
Load more

Recommended publications
  • Annual Report TABLE of CONTENTS
    2012 annual report TABLE OF CONTENTS 3 Message from the Founder and CEO 5 Message from the Chairman of the Board 7 About Year Up 9 2012 Program Milestones 15 Influence in Action 17 Program Evaluation 19 Staff News 21 Opportunity Campaign Update 24 Financials 26 Our Corporate Partners 27 Our Supporters I AM AN ASSET 34 Our Board Members 35 National Advisors One year ago, I was aimless. I never thought 35 National Senior Leadership Team about growth areas or short-term versus long-term goals. Today, I feel an undeniable 35 Executive Directors sense of accomplishment knowing that I took the first big step in the right direction. 36 Locations — Ashley Jones, Legal Systems Analyst, eBay, Year Up Bay Area, Class of January 2013 (left) with Scott Seese, CIO, eBay (right) MESSAGE FROM THE FOUNDER AND CEO “I am an economic asset to this country.” Despite the success of our students and alumni, the Opportunity Divide is growing - not shrinking. When These are the words that Ky Smith (Year Up Professional Year Up began in 2000, almost 60% of all 16-24 year Training Corps Baltimore, Class of January 2012) spoke olds had employment of some kind; a figure that had during the opening of 2012’s Clinton Global Initiative remained relatively constant since I finished high school America Summit in Chicago. For me, it was a moment myself. In 2012, just 46% of young people found work – that embodied just how much potential our students offer the lowest figure recorded since measurement began this country. shortly after World War II.
    [Show full text]
  • Commonwealth Magazine a Project of the Economic Prosperity Initiative DONAHUE INSTITUTE
    FADING BLUE COLLARS • CIVIL DISSERVICE • ASSET VALUES CommonWealthCommonWealthPOLITICS, IDEAS, AND CIVIC LIFE IN MASSACHUSETTS THETHE URBAN URBAN HIGHHIGH SCHOOLSCHOOL THATTHAT WORKS WORKS DAVID OSBORNE:OSBORNE: BUILDING AA BETTERBETTER STATE BUDGETBUDGET SPRING 2004 $5.00 PLUS—STATES OF THE STATES University Park Campus School, in Worcester AA ChanceChance toto AAchievechieve Their Dreams This year, more than 720 non-traditional adult learners who face barriers to academic success will have an opportunity to earn a college degree. Through the New England ABE-to-College Transition Project, GED graduates and adult diploma recipi- ents can enroll at one of 25 participating adult learning centers located across New England to take free college preparation courses and receive educational and career planning counseling.They leave the pro- gram with improved academic and study skills, such as writing basic research papers and taking effective notes. Best of all, they can register at one of 30 colleges and universities that partner with the program. Each year, the Project exceeds its goals: 60 percent complete the program; and 75 percent of these graduates go on to college. By linking Adult Basic Education to post-secondary education,the New England ABE-to-College Transition Project gives non-traditional adult learners a chance to enrich their own and their families’ lives. To learn more, contact Jessica Spohn, Project Director, New England Literacy Resource Center, at (617) 482-9485, ext. 513, or through e-mail at [email protected]. (The Project is funded by the Nellie Mae Education Foundation through the LiFELiNE initiative.) 1250 Hancock Street, Suite 205N • Quincy, MA 02169-4331 Tel.
    [Show full text]
  • YEARBOOK the Information in This Yearbook Is Substantially Correct and Current As of December 31, 2020
    OUR HERITAGE 2020 US CHESS YEARBOOK The information in this yearbook is substantially correct and current as of December 31, 2020. For further information check the US Chess website www.uschess.org. To notify US Chess of corrections or updates, please e-mail [email protected]. U.S. CHAMPIONS 2002 Larry Christiansen • 2003 Alexander Shabalov • 2005 Hakaru WESTERN OPEN BECAME THE U.S. OPEN Nakamura • 2006 Alexander Onischuk • 2007 Alexander Shabalov • 1845-57 Charles Stanley • 1857-71 Paul Morphy • 1871-90 George H. 1939 Reuben Fine • 1940 Reuben Fine • 1941 Reuben Fine • 1942 2008 Yury Shulman • 2009 Hikaru Nakamura • 2010 Gata Kamsky • Mackenzie • 1890-91 Jackson Showalter • 1891-94 Samuel Lipchutz • Herman Steiner, Dan Yanofsky • 1943 I.A. Horowitz • 1944 Samuel 2011 Gata Kamsky • 2012 Hikaru Nakamura • 2013 Gata Kamsky • 2014 1894 Jackson Showalter • 1894-95 Albert Hodges • 1895-97 Jackson Reshevsky • 1945 Anthony Santasiere • 1946 Herman Steiner • 1947 Gata Kamsky • 2015 Hikaru Nakamura • 2016 Fabiano Caruana • 2017 Showalter • 1897-06 Harry Nelson Pillsbury • 1906-09 Jackson Isaac Kashdan • 1948 Weaver W. Adams • 1949 Albert Sandrin Jr. • 1950 Wesley So • 2018 Samuel Shankland • 2019 Hikaru Nakamura Showalter • 1909-36 Frank J. Marshall • 1936 Samuel Reshevsky • Arthur Bisguier • 1951 Larry Evans • 1952 Larry Evans • 1953 Donald 1938 Samuel Reshevsky • 1940 Samuel Reshevsky • 1942 Samuel 2020 Wesley So Byrne • 1954 Larry Evans, Arturo Pomar • 1955 Nicolas Rossolimo • Reshevsky • 1944 Arnold Denker • 1946 Samuel Reshevsky • 1948 ONLINE: COVID-19 • OCTOBER 2020 1956 Arthur Bisguier, James Sherwin • 1957 • Robert Fischer, Arthur Herman Steiner • 1951 Larry Evans • 1952 Larry Evans • 1954 Arthur Bisguier • 1958 E.
    [Show full text]
  • The Graying of Massachusetts: Aging, the New Rules of Retirement, and the Changing Workforce
    The Graying of Massachusetts: Aging, the New Rules of Retirement, and the Changing Workforce A JOINT PROJECT OF: SPONSORED BY: MassINC THE MASSACHUSETTS INSTITUTE FOR A NEW COMMONWEALTH Publisher of CommonWealth magazine A Project of the Economic Prosperity Initiative MassINC wishes to express its thanks to those individuals and organizations whose financial support makes our work possible. Your generosity is deeply appreciated. MassINC’s Mission The mission of MassINC is to develop a public agenda for Massachusetts that promotes the growth and vitality of the middle class. We envision a growing, dynamic middle class as the cornerstone of a new commonwealth in which every citizen can live the American Dream. Our governing philosophy is rooted in the ideals embodied by the American Dream: equality of opportunity, personal responsibility and a strong commonwealth. MassINC is a non-partisan, evidence-based organization. We reject rigid ideologies that are out of touch with the times and we deplore the too-common practice of partisanship for its own sake. We follow the facts wherever they lead us. The complex challenges of a new century require a new approach that transcends the traditional political boundaries. MassINC is a different kind of organization, combining the intellectual rigor of a think tank with the vigorous civic activism of an advocacy campaign. Our work is organized within four Initiatives that use research, journalism and public education to address the most important forces shaping the lives of middle-class citizens: • Economic Prosperity—Expanding economic growth and opportunity • Lifelong Learning—Building a ladder of opportunity through the continuum of learning • Safe Neighborhoods—Creating crime-free communities for all • Civic Renewal—Restoring a sense of "commonwealth" MassINC’s work is published for educational purposes.
    [Show full text]
  • Enhancing Corporate Governance Through Investor Relations Insight
    NIRI BOSTON and NACDNE PRESENT: Enhancing Corporate Governance Through Investor Relations Insight The Boston Chapter of the National Investor Relations Institute and the New England Chapter of the National Association of Corporate Directors invite you to a panel discussion focusing on strengthening the vital link between corporate boards and investor relations. Wednesday, April 6, 2005 Genzyme Corporation 500 Kendall Street, Cambridge, MA 5:30 p.m. - 6:30 p.m. cocktail reception 6:30 p.m. – 8:30 p.m. dinner and program A panel of experts will discuss ways investor relations officers can assist boards in meeting their increasing corporate governance responsibilities for the overall benefit of the company. Among the questions to be discussed: • How can an IRO gain visibility and credibility with the board? • What type of information does the board find most valuable in its decision- making process? • What are the best methods to ensure that the board receives timely, relevant investor relations information and perspective? • How does investor relations reduce risk for the board? • How can IROs provide insight to the board in times of crisis? • How can IROs provide insight to the board before and during major corporate initiatives (i.e. M&A, repositioning, major product launch, etc.)? Panel: • Thomas J. Dougherty, Partner, Skadden Arps, and author of The Directors’ Handbook • S. Kelley MacDonald, Senior Vice President, Investor Relations, State Street Corporation • Thomas J. Sherwin, President, NE Chapter of The National Association of Corporate Directors, and Founder and President, CEO Resources Inc. • Alan Trefler, Founder, Chairman and Chief Executive Officer, Pegasystems Inc. PANELIST BIOS Thomas J.
    [Show full text]
  • Annual Report
    2016 ANNUAL REPORT BETTING BIG ON YEAR UP 1v Welcome 3 Scaling Our Impact 5 In the News 7 Measuring Impact: Research & Evaluation 9 Student & Program Highlights 11 Corporate Highlights 2016 13 Alumni Highlights ANNUAL 15 Year Up Professional Resources REPORT 17 Influence in Action 19 Organizational Highlights 21 Looking Forward 23 Statement of Activities 24 Corporate Partners 28 Supporters 38 Year Up Leadership 40 Year Up Locations Photo credits: Cover: Sotheara Yem Productions; Page 1: Christopher Churchill; Page 2, 11: Marcell L. Pickens, Jr Evvett Marcell Photography, LLC.; Page 3, 13, 17, 21: Katie Pietrowski Photography; Page 7, 9: Photography by Tasha; Page 15: Cat Laine: Painted Foot Design: ptcreativestrategy.com DEARSeventeen years ago,FRIENDS, we bet that if we provided a clear path to success for the Achieving this transformative scale will be challenging, but we’re young adults who are too often overlooked by corporate already making significant strides toward our goal of serving 8,500 America, we could close the Opportunity Divide. Since then, students annually by 2021. In addition to bringing our program Year Up has served over 16,000 students and spread to 20 to brand new markets in 2016, we also deepened our presence cities nationwide, including new locations in Dallas/Fort Worth, in existing ones by expanding our co-location model, opening Los Angeles, and Quincy, MA, where we opened an employer- new Professional Training Corps (PTC) locations onsite and in based location with State Street. In 2016, 90% of our graduates partnership with Borough of Manhattan Community College in were employed or enrolled in postsecondary education within New York, NY; National Louis University in Chicago, IL; and Peirce four months of completing the program, earning an average College in Wilmington, DE.
    [Show full text]
  • Breaking Analysis: RPA Adoption Looking Strong in a Post-COVID World
    Breaking Analysis: RPA Adoption Looking Strong in a Post-COVID World Breaking Analysis: RPA Adoption Looking Strong in a Post-COVID World by, David Vellante May 20th, 2020 CIOs and IT execs report strong RPA adoption plans in a post-pandemic environment. We’ve been reporting that the COVID pandemic has created a bifurcated IT spending outlook. Legacy on-prem infrastructure and traditional software licensing models are giving way to approaches that enable more flexibility and business agility. Automation initiatives that reduce human labor that is not […] © 2020 Wikibon Research | Page 1 Breaking Analysis: RPA Adoption Looking Strong in a Post-COVID World CIOs and IT execs report strong RPA adoption plans in a post-pandemic environment. We’ve been reporting that the COVID pandemic has created a bifurcated IT spending outlook. Legacy on- prem infrastructure and traditional software licensing models are giving way to approaches that enable more flexibility and business agility. Automation initiatives that reduce human labor that is not value add has been gaining traction for the past 18 months. The pandemic has accelerated the focus on such efforts and robotic process automation (RPA) along with machine intelligence have been beneficiaries relative to other segments of the IT stack. In this Breaking Analysis we’ll update you on the latest demand picture for the red hot RPA sector. We want to focus on two main areas: ● We’ll briefly review the basics of the RPA space for those that may not be as familiar with the market. ● Next we’ll share the spending data and outlook in the RPA space.
    [Show full text]
  • Annual Report TABLE of CONTENTS
    Making Change Happen 2013 Annual Report TABLE OF CONTENTS 3 Letter from the Founder & CEO and the Chairman of the Board 5 Message from the President 7 About Year Up 11 2013 Highlights 11 Student 12 Alumni 13 Corporate 15 Influence in Action 18 Program Evaluation 21 Staff News 22 Opportunity Campaign Update 26 Financials 28 Our Corporate Partners 30 Our Supporters 41 Our Leadership 41 National Board Members 42 National Advisors 42 National Senior Leadership Team 42 Executive Directors 43 Our Locations MESSAGE FROM THE CHAIRMAN OF BOARD MESSAGE 2 www.yearup.org Creating real change is hard work. But at Year Up, and scaled, it has never compromised the quality hard work is something we’ve never been afraid of. of its service. Rather, Year Up maintains its commitment to continuous improvement and Year Up started with a vision to provide innovation. And with a growing emphasis on opportunity for the millions of talented electronic and mobile learning and innovative Opportunity Youth in this country. Today, that partnerships with our nation’s leading employers, vision has been nurtured by a Movement to close Year Up is enhancing the ways it prepares the Opportunity Divide. Yet as we write this young adults for professional careers in the 21st message, too many young adults remain out of LETTER FROM THE FOUNDER & CEO LETTER FROM THE FOUNDER century economy. None of this would be possible AND THE CHAIRMAN OF BOARD work and out of school because of systematic without the resources provided by our supporters barriers that limit their ability to participate in the and the relentless commitment to excellence economic mainstream.
    [Show full text]
  • Pegasystems Inc
    PEGASYSTEMS INC FORM 10-K (Annual Report) Filed 02/17/21 for the Period Ending 12/31/20 Address ONE ROGERS STREET CAMBRIDGE, MA, 02142-1209 Telephone 6173749600 CIK 0001013857 Symbol PEGA SIC Code 7374 - Services-Computer Processing and Data Preparation Industry Software Sector Technology Fiscal Year 12/31 http://www.edgar-online.com © Copyright 2021, EDGAR Online, a division of Donnelley Financial Solutions. All Rights Reserved. Distribution and use of this document restricted under EDGAR Online, a division of Donnelley Financial Solutions, Terms of Use. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ____________________________ FORM 10-K ____________________________ ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT of 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT of 1934 Commission File No. 1-11859 ____________________ PEGASYSTEMS INC. (Exact name of Registrant as specified in its charter) ____________________ Massachusetts 04-2787865 (State or other jurisdiction of incorporation or organization) (IRS Employer Identification No.) One Rogers Street, Cambridge, MA 02142-1209 (Address of principal executive offices, including zip code) (617) 374-9600 (Registrant’s telephone number, including area code) ____________________ Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading symbol(s) Name of each exchange on which registered Common Stock, $.01 par value per share PEGA NASDAQ Global Select Market Securities registered pursuant to Section 12(g) of the Act: None ____________________ Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.
    [Show full text]
  • Workforce Ecosystems
    In collaboration with RESEARCH REPORT FINDINGS FROM THE 2021 FUTURE OF THE WORKFORCE GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECT Workforce Ecosystems A New Strategic Approach to the Future of Work By Elizabeth J. Altman, Jeff Schwartz, David Kiron, Robin Jones, and Diana Kearns-Manolatos APRIL 2021 REPRINT NUMBER 62470 RESEARCH REPORT WORKFORCE ECOSYSTEMS AUTHORS ELIZABETH J. ALTMAN (@lizaltman) is an assistant trends that are transforming the practice of professor of management at the Manning School of management. He has coedited two books on econom- Business at the University of Massachusetts Lowell and ics and coauthored more than 30 journal articles and guest editor for the MIT Sloan Management Review research reports on AI, strategic measurement, perfor- Future of the Workforce Big Ideas research initiative. mance management, analytics, leadership, Altman has been a visiting scholar at Harvard Business digitalization, and sustainability. School and visiting professor at the United States Mili- tary Academy at West Point. Her research focuses on ROBIN JONES is a principal at Deloitte Consulting business ecosystems, platform businesses, strategy, in- LLP with more than 20 years of organization and novation, and organizational change. workforce transformation consulting experience. At Deloitte, Jones leads markets and services for JEFF SCHWARTZ (@jl_schwartz), a principal with Workforce Transformation, where she advises senior Deloitte Consulting LLP, is the U.S. leader for the executives on strategy and execution of large-scale Future of Work and author of Work Disrupted (Wiley, future-of-work initiatives. 2021). Schwartz is an adviser to senior business leaders at global companies focusing on workforce and DIANA KEARNS-MANOLATOS (@dianakearns) is a se- business transformation.
    [Show full text]
  • J1930-ABA09 Program/Web
    US$10.00 stevieawards.com 9th Annual American Business AwardsSM Awards Dinner and Ceremonies Monday, June 20, 2011 Marriott Marquis Hotel, New York PREMIER SPONSORS SUPPORTING SPONSORS LOCALIZATION MEDIA PARTNER SPONSOR BENEFICIARY T HE C ITY OF N EW Y ORK O FFICE OF THE M AYOR N EW Y ORK, NY 10007 June 20, 2011 Dear Friends: It is a great pleasure towelcome everyone to the Ninth Annual American Business Awards. New York City has always been proud to be a leader in international business and the scene of innovation in many fields. Last year,we led the country in creating jobs, and we continue to be an engine for economic growth worldwide. That is why we are pleased to applaud all the entrepreneurs and businesspeople who are working hard to diversify and strengthen our City’s economy. Together, we look forward to seeing our investments in New York’s workforce continue to drive our progress in the years ahead. On behalf of our great City, I offer mybest wishes for an enjoyable evening and continued success. Sincerely, Michael R. Bloomberg Mayor It’s a simple concept: When you get answers faster, you can ask more questions. IBM Netezza: The Simple Appliance Built for Serious Analytics IBM Netezza high-performance data warehouse appliances are purpose-built to make advanced analytics on big data simpler, faster and more accessible. By bringing simplicity to advanced analytics, we help companies maximize the full potential of their data in ways that were previously unthinkable—fueling entirely new, game-changing ways of working. To learn more and find out how you can test drive an IBM Netezza data warehouse appliance on your site, with your data, visit www.netezza.com.
    [Show full text]
  • Customer Engagement Summit Healthcare
    CUSTOMER ENGAGEMENT SUMMIT HEALTHCARE OCTOBER 29, 2019 BOSTON, MA Agenda | Customer Engagement Summit Healthcare | October 29 9 :00 AM Registration and Breakfast 10:00 AM Welcome & Introduction The Heart of Digital Transformation 10:15 AM Alan Trefler Founder and CEO, Pegasystems Client Speaking Session 10:45 AM Brian C. Lein, MD, FACS Vice President Graduate Medical EducationTriStar Division, HCA 11:15 AM Pega Mainstage Demonstration Engagement Panel Consumerism in healthcare: More than consumer choice and impacting engagement, operations, and profitability across healthcare and life sciences organizations 11:45 AM Organizations delivering on consumerism are creating integrated offerings that address a real customer need, transform experience, and unlock value. For HC and LS organizations to transform, they need to look from a future consumer-centric experience back to today and create a map for transformation that capitalizes on opportunities uncovered. Our panel looks at the consumer-centric future through engagement, customer satisfaction, and responsive benefit administration to share lessons learned and ideas to inform transformation. 12:30 PM Networking Lunch, Technology Pavilion, and Partner Spotlight Talks Industry Breakouts Payer CRM Payer Core Admin Life Sciences Provider CRM Hear success stories from Industry disruption is forcing Fulfilling the promise of Learn from providers about care healthcare payers who are payers to rapidly address gaps personalized medicine requires management transformation and leveraging digital
    [Show full text]