8TH ANNUAL MIT SLOAN CIO SYMPOSIUM BEYOND the CROSS How Will the ROADS CIO Role Evolve in the Digital Business World?

8TH ANNUAL MIT SLOAN CIO SYMPOSIUM BEYOND THE CROSS How will the ROADS CIO role evolve in the digital business world?

www.mitcio.com at the MIT Kresge Auditorium The MIT Sloan Alumni Club of Boston thanks the following sponsors who have helped make this event possible: 8TH ANNUAL MIT SLOAN CIO SYMPOSIUM Diamond Level Sponsor

Platinum Level Sponsors

Gold Level Sponsors

We are pleased you are joining us for the 8th Annual MIT Sloan CIO Symposium, during this special year in MIT – the MIT 150th Anniversary. Our next opportunity to celebrate a semicentennial will be in 50 years! We organize this Symposium each year to join the best thought-leaders and practitioners in the field to help make you a better business leader and technologist in your careers. We hope you have a great day today. The Silver Level Sponsors Networking Reception Sponsors Symposium offers the unique opportunity to access the latest thinking and research at MIT with practical insights into innovative technologies and connection to peers. What is different this year? It is more international: There are speakers, CIOs, government official

Innovation Showcase Sponsors and corporate executive attendees from countries across the globe, including the US, Asia, Europe, South America and Middle East. It is more innovative and collaborative: We continue to offer new ways for you to connect with each other before, during and after today, including LinkedIn, Facebook, Twitter, our webcasts and podcasts, and of

Technology Sponsors Coffee Break Sponsor course CIO Corner, our blog. We also have over a dozen committed organizational partners from international and professional industry associations who have worked with us across the globe.

Club Partner PUBLIC RELATIONS PARTNER design Partner Regards,

MIT Sloan Alumni Club of Boston

Symposium Organizers Special Partner 8TH ANNUAL MIT SLOAN CIO SYMPOSIUM How will the CIO role evolve in the BEYOND digital business world? THE CROSSROADS

Dear Friends,

Welcome to MIT, especially during its 150th Today’s diverse panels of thought leaders This is a day for you to explore topics of Anniversary celebration. provide a vital pulse of new opportunities and interest – new or familiar. Without you strategies. We will have three primary keynote listening, asking questions, talking with each As we all know, the landscape of the digital sessions in the morning. Beginning with the other, and pondering ways to advance your world is rapidly changing. It is no longer CEO panel, you’ll hear strategic perspectives companies and your careers, we would not a matter of deciding which path to take at of the digital business world. Following that is have nearly as much fun. the crossroads, but rather, it is about being the academic panel where several MIT faculty forward thinking to proactively chart the Regards, members discuss the future impact of digital business course. Enterprises need to stay business. Building on these two sessions, our up-to-date and transform with these changes last panel of CIOs will examine their evolving to maintain competitive advantage and role in the fast-paced cloud and mobile market share. computing environment. Leading beyond the crossroads presents new In the afternoon, we have concurrent sessions challenges and paradigm shifts for corporate of many must-know topics. These panel executives, especially the CIOs. But at the discussions offer a variety of forward looking same time, these changes also offer numerous ideas and strategies covering key industry possibilities for individual and company Graham G. Rong, PhD, MBA concerns. The afternoon keynote speakers will growth. From “clouds,” to social networks, to discuss the cloud computing spectrum. We Chair, MIT Sloan CIO Symposium & mobility, to security, gleaning the benefits of will also announce the 2011 CIO innovation Director, MIT Sloan Alumni Club of Boston the digital business requires the management leadership award winner and have the annual of a more complex and different organization. Innovation Showcase. Here is where the CIO’s leadership can de-mystify technology oriented business On behalf of the MIT Sloan Alumni Club of solutions so that they are seen as fundamental Boston, our co-organizers, The MIT Center for parts of a company’s strategic decisions and Digital Business, the Boston Chapter of the operations. This brings us to this year’s theme: Society for Information Management, and the Beyond the Crossroads: How the CIO Role Will many dedicated and indefatigable volunteers Evolve in the Digital Business World. to bring you this event, we welcome you to MIT. In particular, we thank our sponsors for We hope to give you invaluable insights during their generous contributions, especially in the one concentrated day of lively discussions. current economy. And of course we thank you, You’ll be equipped with innovative concepts our attendees. We value your participation, to help you for the next 364 days of the year – before, during and after today! until we see you again!

Twitter conversations are live LinkedIn today. Please include hash tag www.mitcio.com/linkedin #MITCIO in your tweets. We welcome your comments. Facebook

Follow us: @mitciosymposium http://www.facebook.com/ mitciosymposium Comment: #MITCIO 7:30 am – 8:30 am Rockwell Cage Registration continental breakfast Courtyard Tent

8:30 am – 8:45 am Kresge Auditorium WELCOME Remarks Dr. Graham G. Rong, Prof. David Schmittlein, Karl F. Koster, Executive Director of Chair, MIT Sloan CIO Symposium John C. Head III Dean, MIT Sloan Corporate Relations, MIT ILP & Director, MIT Sloan Alumni Club of Boston

8:45 am – 9:45 am Kresge Auditorium ceo Keynote Panel: Gregory Huang, Editor, Xconomy Boston David J. Castellani, Senior Managing Tianwen Liu, Founder, CEO & Chairman, View from the Top: Opportunities & National IT Editor, Xconomy Director & CEO, New York Life Retirement iSoftStone and Strategies in the Digital Plan Services Eric Openshaw, Vice Chairman, Global and Business World Brian Halligan, CEO & Co-founder, Hubspot U.S. Technology Leader, Deloitte LLP

9:45 am – 10:45 am Kresge Auditorium Academic Keynote Panel: Jason Pontin, Editor-in-chief & Publisher, Prof. Erik Brynjolfsson, Schussel Professor Prof. Gregory J. McRae, Professor MIT’s Perspective: What Every CIO MIT Technology Review of Management & Director, MIT Center for Digital Emeritus, MIT & Executive Director, Should Know About the Future Business, MIT Sloan Morgan Stanley genda Impact of Digital Business Dr. David Clark, Senior Research Scientist, Prof. Alex (Sandy) Pentland, Professor, MIT CSAIL MIT Media Lab A 10:45 am – 11:15 am Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

11:15 am – 12:30 pm Kresge Auditorium cio Keynote Panel: David Kingston, Managing Director, Anthony D. Christie, CIO & CTO, Sanjay Mirchandani, CIO & COO, Global The Evolving CIO Role in Cloud and Corporate Executive Board Global Crossing Centers of Excellence, EMC Corporation Mobile Computing Environment Mark Egan, CIO, VMware Tasos Tsolakis, EVP & CIO, Iron Mountain

12:30 pm – 1:45 pm Rockwell Cage Luncheon

Track 1: Track 2: Track 3: Track 4: 1:45 pm – 2:45 pm New IT Innovation Models Mobility - The Next CIO Innovation Workforce 2015 - Building the Collective Intelligence and Social Opportunity Organization of the Future Networks : moderator Track 1: Kresge Main Roger P. Roberts, Partner, McKinsey Susan Nunziata, Editor-in-chief, CIO Insight Dr. Jeanne W. Ross, Director, CISR, Brian P. Watson, Director of Business MIT Sloan Outreach, Workforce Opportunity Services Track 2: La Sala De Puerto Rico Prof. Michael A. Cusumano, Sloan Management Review Dr. Narayanan Krishnakumar, VP & Chief IT Architect, EMC Shawn Banerji, Managing Director, Adam Boyden, President, Conduit Track 3: Kresge Little Distinguished Professor of Management, MIT Sloan Lisa Mitnick, Executive Director, Accenture Russell Reynolds Associates Prof. Thomas W. Malone, Patrick Track 4: Student Center – Mezzanine Arthur Filip, VP & GM, Technology Consulting, Hewlett-Packard Company Lior Netzer, VP of Mobile Network Strategy, Coco Brown, President & COO, TAOS J. McGovern Professor of Management, MIT Sloan Roy Rosin, VP, Product Management & Innovation, Intuit Akamai Tammy J. Erickson, Author, Independent Consultant Dr. Andrew McAfee, Principle Research Alan Trefler, CEO & Founder, Pegasystems Marilyn T. Smith, Head of Information Service & Technology, MIT Steven John, Strategic CIO, Workday Scientist, MIT & Fellow, Berkman Center for Internet and Society, Harvard Law School Rob Stefanic, VP & CIO, Sensata

2:45 pm – 3:15 pm Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

Track 1: Track 2: Track 3: Track 4: 3:15 pm – 4:15 pm Enterprise Analytics > Business Values Managing the Extended Enterprise New Trends in Cyber Security and Healthcare CIO Beyond The Crossroads: Privacy Protection Healthcare Reforms-Economy-Patient Care

Track 1: Kresge Main Michael S. Hopkins, Editor-in-chief, MIT Sloan Stuart Scantlebury, Senior Advisor, Boston Owen McCusker, Principal Analyst, Sreedhar Potarazu, MD, Founder & CEO, Consulting Group Sonalysts, Inc. VitalSpring Technologies Track 2: La Sala De Puerto Rico Management Review Marc Ferrentino, Chief Technical Architect, Allen Allison, Chief Security Officer, NaviSite Julie C. Boughn, Deputy Director for Track 3: Kresge Little Rock Gnatovich, SVP & COO, Spotfire, TIBCO Software Inc. salesforce.com Michael K. Daly, Director, IT Security Operations, Center for Medicare and Medicaid Track 4: Student Center – Mezzanine Brad Peterson, CIO, Charles Schwab Tim Hebert, President & CEO, Atrion Services & Deputy, CISO, Raytheon Company Innovation, CMS Sid Probstein, CTO, Attivio Jay D. Leader, SVP & CIO, iRobot and Kurt Hakenson, Chief Technologist, Franklin Maddux, MD, SVP & Chief Renée Romano Nocker, Director of Technology Chairman, Boston SIM CIO Roundtable Electronic Systems Sector, Northrop Grumman Medical Information Officer, Fresenius Product Marketing, SAS Medical Care – North America Dr. Theodore (Ted) Piepenbrock, Corporation Research Affiliate, MIT Center for Technology, David Saul, SVP & Chief Scientist, Joseph M. Pleasant, CIO & SVP, Premier Policy & Industrial Development State Street Corporation William K. Wray, EVP & CIO, Blue Cross & Blue Shield of Rhode Island

4:15 pm – 4:45 pm Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

4:45 pm – 5:15 pm Kresge Auditorium 2011 MITCIO Award Presentation presented by: Prof. Glen L. Urban, David Austin Professor of Marketing, Dean Emeritus, MIT Sloan & Chairman, MIT Center for Digital Business

5:15 pm – 6:15 pm Kresge Auditorium PM Keynote Panel: Ted Schadler, VP & Principal Analyst, Ina Kamenz, VP & CIO, Thermo Fisher Scientific Ali Shadman, VP & Chief Technologist,

follow us @mitciosymposium follow Cloud Computing Spectrum: Forrester Research Alexander Onik, Director of Partner Technology Consulting, Hewlett-Packard From Low Hanging Fruit To Architects, VMware Company Game-changing Transformation Kirsten O. Wolberg, CIO, salesforce.com

6:15 pm – 6:20 pm Kresge Auditorium CLOSING REMARKS Joanna Eldridge, Dr. Graham Rong, Event Organizers

sponsored by Internap, Intuit, MIT Sloan 6:20 pm – 8:00 pm Courtyard Tent Innovation Showcase Cocktail Reception & Networking Executive Education, UpperEdge sponsored by Accenture & Taos 7:30 am – 8:30 am Rockwell Cage Registration continental breakfast Courtyard Tent

9:45 am – 10:45 am Kresge Auditorium Academic Keynote Panel: Jason Pontin, Editor-in-chief & Publisher, Prof. Erik Brynjolfsson, Schussel Professor Prof. Gregory J. McRae, Professor MIT’s Perspective: What Every CIO MIT Technology Review of Management & Director, MIT Center for Digital Emeritus, MIT & Executive Director, Should Know About the Future Business, MIT Sloan Morgan Stanley Impact of Digital Business Dr. David Clark, Senior Research Scientist, Prof. Alex (Sandy) Pentland, Professor, MIT CSAIL MIT Media Lab

10:45 am – 11:15 am Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

12:30 pm – 1:45 pm Rockwell Cage Luncheon

Track 1: Kresge Main Roger P. Roberts, Partner, McKinsey Susan Nunziata, Editor-in-chief, CIO Insight Dr. Jeanne W. Ross, Director, CISR, Brian P. Watson, Director of Business MIT Sloan Outreach, Workforce Opportunity Services Track 2: La Sala De Puerto Rico Prof. Michael A. Cusumano, Sloan Management Review Dr. Narayanan Krishnakumar, VP & Chief IT Architect, EMC Shawn Banerji, Managing Director, Adam Boyden, President, Conduit Track 3: Kresge Little Distinguished Professor of Management, MIT Sloan Lisa Mitnick, Executive Director, Accenture Russell Reynolds Associates Prof. Thomas W. Malone, Patrick Track 4: Student Center – Mezzanine Arthur Filip, VP & GM, Technology Consulting, Hewlett-Packard Company Lior Netzer, VP of Mobile Network Strategy, Coco Brown, President & COO, TAOS J. McGovern Professor of Management, MIT Sloan Roy Rosin, VP, Product Management & Innovation, Intuit Akamai Tammy J. Erickson, Author, Independent Consultant Dr. Andrew McAfee, Principle Research Alan Trefler, CEO & Founder, Pegasystems Marilyn T. Smith, Head of Information Service & Technology, MIT Steven John, Strategic CIO, Workday Scientist, MIT & Fellow, Berkman Center for Internet and Society, Harvard Law School Rob Stefanic, VP & CIO, Sensata

2:45 pm – 3:15 pm Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

4:15 pm – 4:45 pm Tent & Lobby coffee break & networking sponsored by Tibco Spotfire

5:15 pm – 6:15 pm Kresge Auditorium PM Keynote Panel: Ted Schadler, VP & Principal Analyst, Ina Kamenz, VP & CIO, Thermo Fisher Scientific Ali Shadman, VP & Chief Technologist, Cloud Computing Spectrum: Forrester Research Alexander Onik, Director of Partner Technology Consulting, Hewlett-Packard From Low Hanging Fruit To Architects, VMware Company Game-changing Transformation Kirsten O. Wolberg, CIO, salesforce.com

6:15 pm – 6:20 pm Kresge Auditorium CLOSING REMARKS Joanna Eldridge, Dr. Graham Rong, Event Organizers

On behalf of the MIT Center for Digital Business, I don’t believe it will be difficult for you to get a I would like to welcome you to the 2011 MIT CIO taste of that uniqueness – if only for a day at the CIO Symposium. Along with the Sloan Alumni Club of Symposium. Sprinkled throughout the agenda are Boston and SIM, the Center is pleased to once again some of our key faculty, including Erik Brynjolfsson be your co-host for this event. (“IT and Productivity”), Andy McAfee (“Enterprise 2.0”), Sandy Pentland (“Honest Signals”), and Jeanne Our theme for the 2011 CIO Symposium is “Beyond Ross (“IT Organization”) to name a few. Alongside the Crossroads: How Will the CIO Role Evolve in the them are thought leaders from industry who will Digital Business World?” And what a “crossroads” discuss, and certainly debate, the best approaches it was. For too many years the CIO was squeezed for the CIO and IT organizations to thrive in a world for budget more and more. Now the digital world driven by digital business. Many of these speakers has become such a reality that the CIO is both are sponsors of the Center, including Capgemini, the harness and the reins for technology-driven Cisco, Cognizant, GM, McKinsey, SAP, Suruga Bank, businesses. No doubt that some industry sectors Thomson Reuters, BT, IPC, Liberty Mutual, Google, are more “digital” than others, but none are HP, and SAS. unscathed. Mobility, the Cloud, Social Networks

Welcome from the MIT Center for Digital Business

are part of every organization whether you are MIT makes for a truly unique environment for an online retailer or a rail delivering hard goods. bringing these diverse stakeholders together, for Our event certainly covers the cutting edge, but you, at the MIT CIO Symposium. That is what the this year there are not a lot of surprises – there Institute has done for 150 years, and it seems to is a “digital business as usual” environment that have worked pretty darn well. suggests we are indeed realizing the benefits Please feel encouraged to contribute your thoughts, of technology, and harnessing their use. perspectives and experiences today. Thanks for your This ebb and flow of technology innovation attendance, and welcome to MIT and the 2011 MIT has happened many times since the Industrial CIO Symposium. Revolution, and MIT has been at the forefront more Sincerely, times than not. This year marks a very special anniversary for MIT as the Institute celebrates its David Verrill 150th year. The CIO Symposium is one of many events over the next 150 days of “exploring MIT’s Executive Director revolutionary contributions, celebrating MIT’s MIT Center for Digital Business MIT Sloan School of Management ‘Inventional Wisdom,’ and imagining the frontiers Massachusetts Institute of Technology we should set our sights on next.” I have been a part of the MIT community since 1985 – not a very long time in the grand scheme of the Institute, but long enough to realize that MIT is one of the most unique organizations on the planet earth.

Dear Attendee,

On behalf of the Boston Chapter of the Society for SHARPEN THE LEADERSHIP SAW – a quarterly Information Management (SIM), we welcome you to half-day book and leadership forum that is offered the 2011 MIT CIO Symposium. We have been pleased to all current SIM members, and all former SIM RLF to be an organizer of this event from its beginning graduates who are interested in improving their eight years ago. leadership skills.

Since our founding in 1977, Boston SIM has been OUTREACH – Boston SIM created its Outreach the leading professional society for information Program as an opportunity for members to “give technology executives, IT consultants, academicians, back” and help others in the IT community who are and senior business executives interested in less fortunate and to promote IT as a career choice. the innovative use of information technology to Our current outreach partners include Year Up, improve and transform organizations. SIM offers Teen Voices, Common Impact, and Tech Boston. IT executives a collaborative exploration of best ANNUAL GOLF TOURNAMENT – a great networking practices, trends and “lessons learned” for those event that helps fund our Outreach Programs. who shape and influence the management and use of IT. We provide a network for peer-to-peer We wish to extend a special thank you to the

Welcome from SIM

sharing and learning through a variety of forums in speakers, sponsors, attendees and SIM members which leaders, educators and practitioners come for their participation at this year’s event. We invite together to explore the management revolution you to visit the Boston SIM booth to learn more about that is changing the way the world communicates, SIM and its value to your career. educates and does business.

These forums include: Sincerely, MONTHLY MEETINGS – feature prominent speakers and provide valuable networking opportunities. Kevin More President, Boston SIM ROUNDTABLES FOR SPECIFIC GROUPS – CIOs, Senior Practitioners, Consultants, and Emerging IT Leaders participate in roundtables that provide them with opportunities to collaborate and exchange best practices with their peers, as well as explore innovative technologies and grow professionally.

REGIONAL LEADERSHIP FORUM (RLF) – is an intensive, ten-month leadership development program focused on creating authentic leaders. Since 1992 over 3000 graduates and more than 300 sponsors have found RLF the key to developing leadership effectiveness. 8:30 am – 8:45 am

Welcome Remarks // Kresge Auditorium

Dr. Graham G. Rong Prof. David Schmittlein Karl F. Koster Chair, MIT Sloan CIO Symposium & John C. Head III Dean, MIT Sloan Executive Director of Corporate Relations, Director, MIT Sloan Alumni Club of Boston MIT ILP Professor David Schmittlein joined the Dr. Graham Rong is the founder and MIT Sloan School of Management as John Karl F. Koster is the Executive Director managing director of IKA, LLC, a leader C Head III Dean in October, 2007. Prior to of the MIT Office of Corporate Relations. in analytics solutions. He has provided his appointment, he was the Ira A. Lipman The Office of Corporate Relations at MIT strategic advice to Fortune 1000 companies Professor, and Professor of Marketing, at includes the Industrial Liaison Program, in corporate strategy, global development, The Wharton School of the University of which celebrated 60 years of service to the innovation leadership, semantic web, Pennsylvania. He served as Deputy Dean Institute and its corporate partners in 2008. financial and social analytics, enterprise from 2000–2007 and Interim Dean during In that capacity, he and his staff work information architecture, content July, 2007. with the senior administrative and faculty management, social network media David received a PhD and M.Phil in leadership of MIT in developing and and CRM. Business from Columbia University, and BA implementing strategies for enhancing Graham has the unique talent for in mathematics (magna cum laude) from corporate involvement with the Institute. evangelizing and bringing new technologies Brown University. His research assesses Karl has been involved with faculty leaders to market in North America, Asia and marketing processes and develops methods in identifying and designing a number of Europe. Graham lectures at MIT, Harvard for improving marketing decisions. David major international programs for MIT. Many University and outside of the US. He has is widely regarded for his work estimating of these programs focus on institutional

Welcome to the 8th Annual MIT CIO Symposium

held senior roles with Vignette Corp., Harte- the impact of a firm’s marketing actions, development and are characterized by the Hanks, and was on the faculty in JiangNan designing market and survey research, and establishment of strong, international, University. He also held an EU fellowship at creating effective communication, promotion programmatic linkages between the University of Edinburgh. and interactive marketing strategies. universities, industry, and governments.

Graham has authored numerous articles David has received numerous awards for his Karl graduated from Brown University with on CIO leadership and IT innovation. He is a research, his editorial work, and his teaching. a BA in geology and economics in 1974, and board member of the MIT Sloan Alumni Club He was an area editor for Marketing Science received a MS from the MIT Sloan School of of Boston and has been a key contributor and a member of the editorial board for the Management in 1980. At the Sloan School in the leadership of the MIT Sloan CIO Journal of Interactive Marketing, Journal of he concentrated in international business Symposium since 2007. Graham has been in Marketing Research, Marketing Letters and management and the management of the chair role of the Symposium since 2009. Marketing Science. David serves on the technological innovation. Prior to returning International Advisory Board for Groupe HEC, to MIT, Karl worked as a management Graham holds an MBA from MIT Sloan and the Academic Advisory Board for the China consultant for seven years in Europe, Latin PhD from the University of Guelph, Canada. Europe International Business School in America, and the United States on projects Shanghai, the Tsinghua School of Economics for private and public sector organizations. and Management Advisory Board, and the International Advisory Council of Guanghua School of Management, Peking. Karl F. Koster Executive Director of Corporate Relations, MIT ILP

Karl F. Koster is the Executive Director of the MIT Office of Corporate Relations. The Office of Corporate Relations at MIT includes the Industrial Liaison Program, which celebrated 60 years of service to the Institute and its corporate partners in 2008.

In that capacity, he and his staff work with the senior administrative and faculty leadership of MIT in developing and implementing strategies for enhancing corporate involvement with the Institute. Karl has been involved with faculty leaders in identifying and designing a number of major international programs for MIT. Many of these programs focus on institutional

development and are characterized by the establishment of strong, international, programmatic linkages between universities, industry, and governments.

Karl graduated from Brown University with a BA in geology and economics in 1974, and received a MS from the MIT Sloan School of Management in 1980. At the Sloan School he concentrated in international business management and the management of technological innovation. Prior to returning to MIT, Karl worked as a management consultant for seven years in Europe, Latin America, and the United States on projects for private and public sector organizations. View from the top: Opportunities and Strategies in the Digital Business World

Savvy business leaders set strategies and adopt best practices for success. However, to sustain the success, one has to take a forward looking strategic approach to anticipate and adapt proactively to market changes by looking beyond

the competitors to incorporate moderator shifts in the economic landscape, changes in the workforce and customer profiles, and the evolution of business and social Gregory Huang David J. Castellani environments. Editor, Xconomy Boston & Senior Managing Director & CEO, The CEO panelists will provide their National IT Editor, Xconomy New York Life Retirement Plan Services perspectives on the opportunities Greg Huang is the Editor of Xconomy Boston David J. Castellani is the Senior Managing and strategies in the digital and National IT Editor for Xconomy, an online Director and CEO of New York Life Retirement business world and discuss: publication and media company focused Plan Services, which currently administers • Sustainability by leveraging new on technology, business, and innovation. over $38 billion in defined contribution, technologies and business ideas Xconomy started in 2007 and is now in six defined benefit, and non-qualified plan cities around the U.S. Previously, Greg was assets. David has over 30 years experience • Investment tension between a features editor at New Scientist magazine in the financial services industry. innovation for growth and cost- and senior writer at Technology Review. His In 1997, David co-founded Mi8 Corporation, cutting programs writing has also appeared in Wired, Nature, which became one of few successful and The Atlantic Monthly’s website. He is • Expectations for the CIO to application service providers. Mi8 hosted the co-author of Guanxi (Simon & Schuster, create a high-performing mail and messaging platforms and was sold 2006), a book about Microsoft in China. organization in 2003. Subsequently, David managed a He has a PhD in electrical engineering and Zurich-based Executive Compensation firm • IT as a driver for efficient computer science from MIT. resource utilization and prior to joining New York Life. profitability David earned his BA from the College of

View from the Top: Opportunities and Strategies in the Digital Business World

the Holy Cross. He also completed the Harvard Business School Entrepreneurial Leadership Program.

Join the Conversation: #MITCIO 8:45 am – 9:45 am

CEO Keynote Panel // Kresge Auditorium

Brian Halligan Tianwen Liu Eric Openshaw CEO & Co-founder, Hubspot Founder, CEO & Chairman, iSoftStone Vice Chairman, Global and U.S. Technology Leader, Deloitte LLP Brian Halligan is CEO & Co-founder of Tianwen (TW) Liu is the founder, Chairman HubSpot, a marketing software company and CEO of iSoftStone Holdings Ltd., a Eric Openshaw is a Principal and Vice he co-founded four years ago to help leading China-based provider of consulting Chairman serving as the Global and businesses transform the way they market & solutions, IT services and business U.S. technology leader for Deloitte’s their products by “getting found” on the process outsourcing to clients both Technology, Media & Entertainment, internet. Since its founding, HubSpot has domestically in China and worldwide. and Telecommunications (TMT) industry already accumulated over 4,000 customers. group. Eric has more than 30 years of Tianwen has over 20 years experience in He is author of two books: Inbound experience in assisting clients with technical and management roles in the Marketing: Get Found Using Google, Social enterprise transformation, business IT industry. Since founding iSoftStone in Media, and Blogs, which is in its fourth process re-engineering, manufacturing/ 2001, Tianwen has become a leading voice printing and has been translated into six distribution strategy, technology strategy, for China’s IT outsourcing industry and languages, and Marketing Lessons From the merger and acquisition analysis and the globalization of Chinese enterprises, Grateful Dead, published in August 2010. post-acquisition consolidation, order and has been recognized by domestic and He is also an Entrepreneur-In-Residence fulfillment, supply chain, information international publications as such. Tianwen at MIT. systems strategic planning, technology won the “Award of ChinaSourcing’s 2010 (hardware and software) evaluation, and Person of the Year” and the “Award of design-development and implementation of Leadership of China Service Outsourcing software primarily for discrete and process Industry Development” in 2009. manufacturing distribution retail and retail Prior to iSoftStone, Tianwen co-founded distribution. A frequent public speaker, AsiaEC.com in 1999 and led efforts to build he also writes articles on technology and the company from inception to become operational improvement for periodicals. China’s largest on-line office supply and Eric received his BA degree from California services provider (until it was acquired by State University at Fullerton. He has Office Depot in 2006). He also served in completed postgraduate work at California multinational companies such as Bechtel Polytechnic University. He is based on the and Siemens. west coast. Tianwen is a Sloan Fellow and holds an MBA degree from MIT, as well as a master’s degree in electrical engineering from the University of Massachusetts. MIT’s Perspective: What Every CIO Should Know About the Future Impact of Digital Business

The growth of data, the increasingly digital nature of business, and the dichotomy of enabling without controlling the viral nature of social networks makes the job of the CIO extremely complicated. We are just scratching the

surface of developing, using moderator and understanding the tools for collecting and analyzing digital information. But what are the really big insights for CIOs? And what is Jason Pontin Prof. Erik Brynjolfsson next after companies have a better Editor-in-chief & Publisher, Schussel Professor of Management & grasp of these tools? MIT faculty MIT Technology Review Director, MIT Center for Digital Business, have a unique perspective on MIT Sloan technology and how it shapes the As Editor-in-chief, Jason Pontin is future of digital business. And in no responsible for the editorial direction of the Professor Erik Brynjolfsson explores subject is that more important than award-winning magazine Technology Review how advances in information technology Information Technology. Our all-star and TechnologyReview.com. Jason took on contribute to business performance and MIT panelists will comment on what the role of publisher in September 2005, organizational change. He directs the MIT they see as the biggest changes overseeing all aspects of the company’s Center for Digital Business, a research yet to come that CIOs should know growth strategy, which includes a rapidly initiative that analyzes the business uses of of, and how they can prepare for a expanding website, specialty e-newsletters, the Internet and other digital Technologies. more mature Digital Business world. an aggressive international expansion, His projects include a study of information and signature events, such as the annual worker productivity, a valuation method for Emerging Technologies Conference at MIT. intangible organizational capital, calibration From 1996 to 2002, Jason the was the of increased product variety online (a.k.a. editor of the technology business magazine the “long tail”) and an analysis of optimal Red Herring. Most recently, he was editor pricing strategies for digital goods. In in chief of the Acumen Journal, covering the a related work, Erik is assessing how business, economic, and policy implications investments in computers and networks Mit’s Perspective: What Every CIO Should Know About The Future Impact Of Digital Business

of discoveries in biotechnology and the life alter economic growth, industry structure, sciences. He has written for many national and labor demand. and international publications, including The New York Times, The Economist, The Financial Times, Wired, and The Believer. He is a frequent guest on television and radio shows, including ABC News, CNN, and National Public Radio.

Visit us on Linkedin: www.mitcio.com/linkedin 9:45 am – 10:45 am

Academic Keynote Panel // Kresge Auditorium

Dr. David Clark Prof. Gregory J. McRae Prof. Alex (Sandy) Pentland Senior Research Scientist, MIT CSAIL Professor Emeritus, MIT & Professor, MIT Media Lab Executive Director, Morgan Stanley David Clark is a Senior Research Scientist Professor Alex “Sandy” Pentland is a at the MIT Computer Science and Artificial Professor Gregory J. McRae is the Hoyt C. pioneer in organizational engineering, Intelligence Laboratory, where he has Hottel Professor of Chemical Engineering, mobile information systems, and worked since receiving his PhD there in MIT and an Executive Director of Morgan computational social science. Sandy’s focus 1973. Since the mid 70s, David has been Stanley. He received his undergraduate is on the development of human-centered leading the development of the Internet; training in Australia at Monash University technology, and the creation of ventures from 1981–1989 he acted as Chief and an MS and PhD in engineering from the that take this technology into the real Protocol Architect in this development, California Institute of Technology (Caltech). world. His work provides people with a and chaired the Internet Activities Board. His research and teaching is focused on clearer picture of their social environments, His current research looks at re-definition four areas: risk management, energy/ and helps companies and communities to of the architectural underpinnings of the environmental systems, high-performance reinvent themselves to be both more human Internet, and the relation of technology computing and the design of chemical and more productive. and architecture to economic, societal and processes that lead to improvements in Sandy oversees the Media Lab policy considerations. He is helping the both environmental quality and economic Entrepreneurship Program, including the U.S. National Science foundation organize returns. He is the author of numerous EPROM entrepreneurship program in Africa. their Future Internet Design program. He articles and books and was a recent He is among the most-cited computer is past chairman of the Computer Science co-author of two influential MIT studies, scientists in the world, and in 1997 and Telecommunications Board of the The Future of Coal and The Future of Newsweek magazine named him one of the National Academies, and has contributed Natural Gas, both of which led to changes 100 Americans likely to shape this century. to a number of studies on the societal and in U.S. Government energy policies. For His book, Honest Signals: How They Shape policy impact of computer communications. his research, he has been the recipient of Our World was published in 2008 by the He is co-director of the MIT Communications numerous prizes and awards including the MIT Press. Futures Program, a project for industry prestigious Presidential Young Investigator collaboration and coordination along the Award, an AAAS White House Fellowship, communications value chain. the Frontiers of Computational Science award and the Niccograph Scientific Visualization Prize.

Currently Gregory is an Executive Director at Morgan Stanley where he is involved in risk management and in the development of the firm’s next generation financial analysis systems to facilitate the front- to-back execution of all Institutional Securities businesses. He is a member of many government, industrial and policy advisory boards, including the National Research Council and the National Academy of Engineering. He is the founder of several companies that provide services to the chemical, microelectronics and energy sectors. The Evolving CIO Role in Cloud and Mobile Computing Environment

To excel in today’s exponential times, the game for an innovative organization is about changing the game by changing the economics of how the game is played. Cloud Computing “as a platform” will change the economics of computing by replacing up-front

CapEx with a more scalable and moderator variable cost structure based on an on-demand, (almost) friction-free entry/exit, elastic, pay-as-you-go model. David Kingston Anthony D. Christie

Reflecting the primary theme of Managing Director, Corporate Executive CIO & CTO, Global Crossing “Beyond the Crossroads — What Board As CTO and CIO, Anthony Christie develops will be the evolving CIO role in the David Kingston is a Managing Director and operates a global technology and digital business world,” the 2011 MIT with the Corporate Executive Board’s IT strategy with key Global Crossing Sloan CIO Symposium will present Information Technology practice in stakeholders, customers and partners. a timely keynote panel discussion Washington, DC. David provides best By employing this strategy, Global Crossing to highlight how CIOs can leverage practice research, decision support delivers a differentiated experience the spectrum of Cloud Computing tools and management guidance to with offers that leverage its existing as a platform: from tactical low a membership network of CIOs and technology — and embraces new technology hanging fruit scenarios to game- Heads of Information Risk, Enterprise that maximizes its value to its customers. changing transformation. This panel Architecture and Infrastructure. will explore Cloud Computing as In this role, Anthony leads the Information a platform from the demand-side: Prior to joining the Corporate Executive Technology groups, Global Crossing’s how several major market sectors Board in 2003, David spent 14 years at Customer Experience Re-Engineering (CER) leverage the “Cloud”. Panelists The Boston Consulting Group where he team and initiatives, and Global Business will include Cloud Computing provided management consulting services Process. He is responsible for overseeing visionaries and thought-leaders to clients in Chicago, Stockholm, Singapore, the alignment of process and systems representing a cross-section of Mumbai, Jakarta and Washington, DC. across the entire global experience,

The Evolving CIO Role in Cloud and Mobile Computing Environment

including pricing, ordering, access, delivery, these primary sectors to share their David earned his undergraduate degree at billing, and assurance to solidify and insights on how Cloud Computing Dartmouth College and his MBA at INSEAD. enhance the integrity of the company’s as a platform can effectively global asset and value proposition to its catalyze experimentation and customers. innovation to gain competitive (and perhaps even game-changing) Anthony has held numerous roles in his edge in their industries. 26 year career in and outside of the USA including leadership roles in marketing, sales, business development, product management and most recently General Manager of Global Crossing’s operations in Europe.

Anthony holds a BS in marketing with a concentration in computer science from Drexel University, an MBA from the University of New Haven and an MS in Visit us on FaceBook: management from MIT. www.facebook.com/mitciosymposium 11:15 am – 12:30 pm

CIO Keynote Panel // Kresge Auditorium

Mark Egan Sanjay Mirchandani Tasos Tsolakis CIO, VMware CIO & COO, Global Centers of Excellence , EVP & CIO, Iron Mountain EMC Corporation Mark Egan leads VMware’s global Tasos Tsolakis joined Iron Mountain information technology group. Under Mark’s Industry-veteran Sanjay Mirchandani as Executive Vice President and Chief leadership, VMware’s IT department is leads EMC Corporation’s award-winning IT Information Officer in September 2010 focused on the effective use of IT to bring organization in advancing its operational and oversees the company’s adoption and improved agility and cost savings to the excellence and driving business agility deployment of information technology to business. Mark brings more than 30 years to support the ever-evolving needs of serve critical business objectives. Prior of experience in information technology the company and its more than 48,500 to Iron Mountain, Tasos served as CIO at to VMware, most recently serving as employees. Affiliated Computer Services (ACS), a Xerox partner of the StrataFusion Group, an Company, where he set IT strategy for all Recognizing EMC IT’s best practices are executive level consultancy. Mark served internal and external-facing technology. beneficial for customers, prospects and as CIO at Symantec Corporation for six Before ACS, Tasos worked for Home Depot others in the industry, Sanjay launched years during the company’s rapid growth as its vice president of direct to consumer the EMC IT Proven program to chronicle the from a consumer publisher with $600 solutions and IT shared services. In this company’s experiences testing, deploying million revenue to the market leader of role, he supported the company’s websites and managing EMC’s industry-leading security with $5 billion revenue. During and introduced technology for processing technologies. Sanjay and his team regularly his tenure at Symantec, Mark led the customer orders and supporting other share their experiences and lessons learned information technology integration customer needs. Earlier in his career, in customer conversations, at industry through 28 acquisitions, including a $13 he drove product development for GE events and in media interviews with billion acquisition of Veritas Software. Information Services from 1998–2006, journalists, analysts and bloggers. Prior to Symantec, Mark held senior level and he held several technology leadership positions at Sun Microsystems, Price Additionally, as COO of EMC Global Centers positions at AT&T while there from 1982– Waterhouse, Atlantic Richfield Corporation, of Excellence (COE), Sanjay oversees the 1994. Outside of work, Tasos has served Martin Marietta Data Systems, Walden worldwide R&D, customer support and on numerous IT boards and development International Investment Group and Wells shared service initiatives at the company’s committees and is a recognized speaker on Fargo Bank. six centers. This builds upon his previous business process, product development and role as Senior Vice President for EMC‘s customer-service technology. Mark holds a master’s degree in finance Office of Globalization, where Sanjay and international business from the He holds an MBA in finance and championed global growth opportunities University of San Diego and a bachelor’s entrepreneurship from the University of and secured strategic international partners degree in computer sciences from the Pennsylvania, Wharton Business School; to support the Company’s aggressive University of Clarion. a PhD and MS in electrical engineering expansion initiatives. from Virginia Polytechnic Institute and State University; and a bachelor’s degree in electrical engineering from Wilkes University.

THE INSTANT-ON ENTERPRISE IS HERE.

HP Strategic IT Advisory Services help CIOs to become the builders and brokers of a future IT so closely aligned with business goals that it is the key driver of growth and profitability.

CIOs can leverage these capabilities to help their organizations:

• Focus on innovation rather than operation • Provide business services rather than technology services • Move IT from business support to business empowerment

Learn more about HP Technology Consulting Services at: www.hp.com/go/services/SITAS New IT Innovation Models

CIOs face double mandates today. Executives expect the CIO to continue to deliver unit- cost reductions and increased efficiency, while simultaneously supporting new growth and innovation efforts throughout the business. Companies like Apple and Facebook have spawned an entire industry around app

development. Where will the next moderator round of paradigm change come from? This panel will examine how some of the world’s best companies use IT as a strategic Roger P. Roberts Prof. Michael A. Cusumano tool to drive growth and create Partner, McKinsey Sloan Management Review Distinguished business value. Do advances in Professor of Management, MIT Sloan Cloud computing, social media, web Roger Roberts is a partner in McKinsey 2.0, analytics, model/event driven & Company’s Silicon Valley office where Professor Michael A. Cusumano is the development and Agile SCRUM he concentrates on technology issues of Sloan Management Review Distinguished offer new innovative models that strategic importance to senior managers. Professor of Management at MIT can help CIOs drive growth and Technology’s Sloan School of Management. Roger joined McKinsey in 1992 and is the create more business value? What He specializes in strategy, product North American leader of McKinsey’s IT are the lessons learned with these development, and entrepreneurship in the Strategy service line. He serves a wide models? Experts on this panel will computer software industry, as well as range of clients with a primary focus in the discuss various innovation models automobiles and consumer electronics. High Tech and Consumer sectors, helping for today’s digital business world. leaders conceive and apply technology He teaches courses on The Business of solutions to enhance innovation and Software and Digital Platforms, Strategic productivity. He has also led McKinsey Management, and Technological Innovation research on the impact of IT on economic and Entrepreneurship. He is the founder productivity, on the role of IT architecture as and head of the MIT Sloan School’s MS an enabler of flexible business strategies, in Management Studies Program and and on the key business trends sparked previously served as Editor-in-chief and

New IT Innovation Models

by internet-based business/technology chairman of the MIT Sloan Management innovations. Finally, he chairs the global Review. Editorial Board for McKinsey on Business Professor Cusumano received a BA degree Technology, the Firm’s quarterly publication from Princeton and a PhD from Harvard. for CIOs and other senior business leaders He completed a postdoctoral fellowship in on business technology issues. Production and Operations Management He holds BS and MS degrees in industrial at the Harvard Business School He is fluent engineering from Stanford University, as in Japanese and has lived and worked well as an MBA from the MIT Sloan School in Japan for seven years. He received of Management. two Fulbright Fellowships and a Japan Foundation Fellowship for studying at Tokyo University and has been a visiting professor and researcher at Hitotsubashi University Follow us on Twitter: and Tokyo University. @mitciosymposium

Join the Conversation: #MITCIO 1:45 pm – 2:45 pm 1

Track one // Kresge Auditorium

Arthur Filip Roy Rosin Alan Trefler VP & GM, Technology Consulting, VP, Product Management & Innovation, CEO & Founder, Pegasystems Hewlett-Packard Company Intuit Alan Trefler is the Founder and Chief Arthur Filip, Vice President and General Roy Rosin is Vice President of Innovation Executive Officer of Pegasystems. He also Manager, is the worldwide leader of at Intuit, a leading software company serves as Chairman of the Pegasystems HP Technology Consulting, driving the best known for Quicken, QuickBooks Board of Directors. Alan also oversees the strategy and delivery for the company’s and TurboTax. global sales function for Pegasystems. broad Consulting portfolio designed for Roy currently advises new teams across Alan has consulted extensively in the use of the most demanding and complex client the company and manages the Brainstorm advanced technologies, customer service environments. business, Intuit’s innovation management processing, expert systems, and work His management responsibilities span a platform. In shaping an innovation role, automation. He has frequently presented to core portfolio that includes Converged he led changes in how Intuit manages new international audiences, and has written for Infrastructure, Network Consulting, business creation, allowing small teams major publications. Alan has been profiled Education Services offerings; and Advanced pursuing new opportunities to get to market in such publications as The Boston Globe, Solutions: Digital Hospital, Energy Efficiency and experiment rapidly. Roy also introduced Forbes, and Inc. magazine; and was granted Management and Cloud Computing. innovation programs that dramatically a U.S. Patent in 1998 for Pegasystems’ increased entrepreneurial activity, projects distinctive Inherited Rule-Based Over his 20 year career, Arthur has held in the pipeline and new product launches. Architecture, which provides the framework leadership positions in consulting, sales, for Pegasystems’ rules-based Business delivery, and global solution development, Prior to his current position, Roy was Process Management (BPM) solutions. with experience in various facets of the IT General Manager for Intuit’s consumer industry, including consulting, industry division where he was responsible for Alan’s interest in computers and expert solutions, systems integration, and a $115 million portfolio of businesses systems originates from collegiate managed services. including Quicken software. His team involvement in tournament chess, during achieved record profitability and product which time he achieved a Master rating and Prior to joining HP, Arthur led, built, leadership that captured every major was co-champion of the 1975 World Open transformed and successfully managed software industry award, while growing the Chess Championship. Alan holds a degree organizations at IBM Global Services, active user base to 14 million consumers. with distinction in economics and computer Unisys, and Oracle Consulting. Most science from Dartmouth College. recently Arthur was group vice president for Previously, Roy was part of the management Oracle Consulting, with responsibility for team that rapidly built Intuit’s consumer North America Strategic Accounts. web businesses and Product Manager for Quicken. Before Intuit, Roy received Arthur holds a bachelor’s degree from his MBA from Stanford. He graduated Boston University School of Management. with honors from Harvard College with a concentration in Economics. Mobility – The Next CIO Innovation Opportunity

Enterprises seem to squarely confront and adopt, periodically, at least one irreversible, transformational trend within IT. Mobility may well be the next frontier for innovation and progress within businesses in general and IT in particular. This panel will explore how key stakeholders

are innovating in this emerging moderator space. There will be a moderated discussion and debate around underlying industry, process, people and technology drivers of Susan Nunziata Dr. Narayanan Krishnakumar next generation enterprise mobility. Editor-in-chief, CIO Insight VP & Chief IT Architecture, EMC There will also be early lessons for CIOs seeking to innovatively shape Susan Nunziata is a veteran B2B editor with As EMC IT’s Chief Architect, Dr. Narayanan the mobility S-curve within their extensive experience exploring the business (“KK”) Krishnakumar leads the IT Office of respective companies. and process implications of technologies. Architecture and Innovation which partners As Editor-in-chief of CIO Insight she focuses with other EMC IT teams to evaluate new on the information CIOs need to maximize technologies, incubate innovative ideas, the latest technologies, improve enterprise define and adopt technical standards and productivity, advance their own careers, and develop technology road maps for EMC IT. lead the workforce of the future. KK runs the IT Technology Advisory Board and works collaboratively with functional Prior to joining CIO Insight, Susan was CTOs and senior technologists across EMC Editor-in-chief of Mobile Enterprise, where to further drive partnership between the she covered the wide array of mobile and business functions and IT. wireless solutions that are transforming the enterprise. Her previous roles included KK is a veteran technology leader with Managing Editor of Billboard, Editor of over 20 years experience in executive Music Business International, Executive management and hands-on technical Editor of Entertainment Marketing Letter and leadership. KK holds a PhD in Computer

Mobility – The Next CIO Innovation Opportunity

Managing Editor of Pro Sound News. Susan Science from the State University of New has a bachelor’s degree in journalism from York at Stony Brook, an MBA from Babson Saint John’s University in Jamaica, NY. College and a B.Tech in computer science and engineering from the Indian Institute of Technology in Chennai, India. KK has published a number of technical papers in leading journals and has been invited to speak at several conferences.

Visit us on Linkedin: www.mitcio.com/linkedin 1:45 pm – 2:45 pm 2

Track Two // La Sala De Puerto Rico

Lisa Mitnick Lior Netzer Marilyn T. Smith Executive Director, Accenture VP of Mobile Network Strategy, Akamai Head of Information Service & Technology, MIT Lisa Mitnick is a Senior Executive within Lior Netzer is the Vice President of Mobile Accenture’s Mobility Services Practice. Network Strategy at Akamai where he leads Marilyn T. Smith is Head of Information She is responsible for driving Accenture’s the formulation of Akamai’s edge strategy Services and Technology at MIT and leads mobility solutions across the company’s as it relates to cellular networks. Previously, an organization consisting of 300 staff. Industry Practices and defining targeted Lior was AVP Corporate Development at From 2006–2009 Marilyn was President offerings that meet the needs of our clients. Comverse Network Systems focusing on of the Life Companies at The Hanover Lisa is responsible for mobility strategy mergers and acquisitions in the mobile Insurance Group in Worcester, MA. Marilyn including alliances and acquisitions, application space. Lior has also held various started her tenure at The Hanover Insurance market research and pilots. Lisa has senior operational positions in early stage Group (formerly Allmerica Financial) in 2000 worked in the communications, media and companies such as Voltaire, and advisory directing all new information technology information services industry for 20 years. board positions with Metacafe. development for the corporation as Vice Prior to joining Accenture in 2008, she President of Project Delivery. Prior to this Lior holds an MBA, magna cum laude, held a number of senior positions in the role Marilyn spent four years at Liberty from the Technion Israel Institute of information services and communications Mutual and 25 years at John Hancock Technology, and an Electronics Engineering industry. in various IS positions. A Wellesley degree, magna cum laude, from Tel-Aviv undergraduate in Astronomy, Marilyn has an Lisa earned her bachelor’s degree in asian University, Israel. MBA with highest distinction from Babson studies from the University of Pennsylvania College. She serves on the Babson College and an MBA from The Wharton School of Graduate Advisory Board and the Babson Business. Center for Information Technology Services (CIMS) Advisory Board. Marilyn was Chair of the Wellesley College Alumnae Achievement Awards Committee from 2008–2010. She is a member of the Boston Chapter of SIM, the Wellesley Development Outreach Council and has served as co-chair of the Wellesley College Business Leadership Council. Workforce 2015 – Building the Organization of the Future

Success will favor the nimble, networked firm with a new definition of workforce. This transition will require implementing new tools and rules that enable the redefined workforce. These tools will extend beyond the ERP, CRM and desktop systems

common today. They will facilitate moderator the knowledge work performed by a complex amalgam of globally-distributed full-time staff, contingent workers, consultants, Dr. Jeanne W. Ross Shawn Banerji flexible part timers, vendors and Director, CISR, MIT Sloan Managing Director, Russell Reynolds crowd-sourced solutions. New Associates rules will be needed to ensure data Dr. Jeanne W. Ross is Director and Principal integrity, appropriate information Research Scientist at the MIT Sloan School’s Based in New York, Shawn Banerji is a sharing and standards of conduct Center for Information Systems Research member of both the Information Officers among the users of these tools. In where she lectures, conducts research, and the Business and Professional any firm, CIOs will have a leading and directs executive education courses Services Practices within Russell Reynolds role implementing “Workforce 2.0” on IT management practices. Her research Associates’ Technology Sector. Shawn tools. In successful firms, CIOs will examines organizational and performance co-leads the Financial Technology Practice participate in the development implications of enterprise initiatives related in the Americas and has recruited functional the supporting rules. Firms that to enterprise architecture, IT governance, Technology and Operations leaders successfully align these tools and outsourcing, and business agility. Her along with a full spectrum of back and rules will be best situated to flourish work has appeared in major practitioner middle office roles across the financial in the coming years. and academic journals, including Sloan services industries. Additionally, he has Management Review, Harvard Business deep functional experience recruiting Review, the Wall Street Journal, MISQ transformational Chief Information Officers Executive, MIS Quarterly, the Journal of across most major market segments Management Information Systems, IBM including Media, Entertainment and Systems Journal, and CIO Magazine. She Publishing, Pharmaceuticals, Education,

Workforce 2015 – Building the Organization of the Future

is coauthor of two books: IT Governance: Cultural Institutions and other industries How Top Performers Manage IT Decision seeking to create or unlock commercial Rights for Superior Results and Enterprise value through the strategic deployment of Architecture as Strategy: Creating a information technology assets. Shawn also Foundation for Business Execution through has extensive experience recruiting general Harvard Business School Press. Her third managers in the technology services and book, IT Savvy: What Top Executives Must business process outsourcing marketplace. Know to Go from Pain to Gain was published This includes shared services assignments in June 2009. Jeanne is a founding Senior for the global 2000 as well as for private Editor and former Editor-in-chief of MIS equity investors and their portfolio Quarterly Executive. companies.

Shawn received his BA from the University of Richmond and his MA from the University of Westminster, London. He is fluent in Bengali, English and Hindi. Visit us on FaceBook: www.facebook.com/mitciosymposium 1:45 pm – 2:45 pm 3

Track Three // Kresge Little

Coco Brown Tammy J. Erickson Steven John President & COO, TAOS Author, Independent Consultant Strategic CIO, Workday

Coco Brown joined Taos in 1997 and is the Tamara J. Erickson is a McKinsey Award- Prior to joining Workday, Steven John served company’s President and Chief Operating winning author and widely respected expert as CIO of H. B. Fuller Company, a specialty Officer. Coco has been a key contributor on collaboration and innovation, on the chemical manufacturer and early Workday to the evolution of the business and the changing workforce, and on the nature customer. Prior to H. B. Fuller, Steven held development of Taos’ three primary lines of of work in the intelligent economy. She IT positions with Agriliance, the Society business: Managed Services, Project and was named one of the 50 most influential for Information Management, First Health, Advisory Services, and Interim Services. living management thinkers in the world by CIGNA, Unisource Network Services, and During her tenure with Taos, she has helped Thinkers 50, a biennial guide published in Transora, Inc. ensure tremendous growth and diversity The (London) Times. She recently completed Steven is a facilitator for the Society for in the business, resulting in over 8000 a trilogy of books on how individuals in Information Management’s Leadership engagements with over 1200 companies. specific generations can excel in today’s Forum, a founding member of the CIO Today, Taos’ national operation of 350 workplace: Retire Retirement, What’s Next, Executive Council, a mentor in the CIO employees is a product and services Gen X? and Plugged In. Tammy has authored Executive Council’s Pathways program, and business in great demand and a strong or co-authored numerous Harvard Business a contributing writer to CIO magazine. heading toward $100,000,000 in revenue Review articles and the book Workforce within the next twelve months. Crisis: How to Beat the Coming Shortage of He has received awards from Computerworld Skills and Talent. Her popular blog “Across magazine as one of its Premier 100 IT the Ages” is featured weekly on HBSP Leaders, the Leadership award by the CIO Online. Executive Council, and recognition by InformationWeek as a relentless innovator Tammy holds a BA degree in biological for his work implementing cloud solutions. sciences from the University of Chicago and an MBA from the Harvard Graduate School of Business Administration. She has served on the Board of Directors of two Fortune 500 corporations. Collective Intelligence and Social Networks

Social networking is here to stay. It has already gradually changed the ways in which we communicate and will continue to play a greater role in knowledge sharing, behavioral influence, advertising, entertainment, and financial transactions. Industry and academia alike are studying

social networks and the models moderator for collective intelligence to assess how to use these new tools to their advantage in operations or how to better predict change and Brian P. Watson Adam Boyden communication flow. This panel will Director of Business Outreach, President, Conduit discuss the ways in which social Workforce Opportunity Services networks have impacted human Adam Boyden is responsible for strategic behavior in society, how they see Brian P. Watson is Director of Business direction, marketing and business the technology and tools changing, Outreach for Workforce Opportunity development for Conduit. Previously, and how all of the collected data Services (WOS), a nonprofit organization Boyden was an executive at Xfire (acquired can be used intelligently for their that provides career and skills training by MTV Networks for $110 million in 2006). respective organizations. to underserved populations, including He was the cofounder and former CEO of high school graduates and veterans of Autodaq (now OpenLane), the leading online the U.S. Armed Forces. In this position, automotive marketing company. He founded Brian works with IT and corporate the China Consultancy, an advisory firm to leaders to shape training programs companies entering the Chinese market. and consulting arrangements for WOS Adam holds a 1st Class Honors B.Sc in students. He also teaches and mentors Engineering Science from Exeter University, WOS students. Brian previously served in and an MBA from Stanford University. Adam various editorial capacities at Ziff Davis is a contributor to Entrepreneur Magazine, Enterprise, including Editor-in-chief of iMediaConnection, Direct Marketing, CIO Insight. MarketingProfs, MediaPost and SMBCEO.

Collective Intelligence and Social Networks

Brian earned a bachelor’s degree in english from Bucknell University and a master’s degree from Northwestern University’s Medill School of Journalism, where he was awarded the highest honor for integrity, leadership and character.

Join the Conversation: #MITCIO 1:45 pm – 2:45 pm 4

Track Four // Student Center – Mezzanine

Prof. Thomas W. Malone Dr. Andrew McAfee Rob Stefanic Patrick J. McGovern Professor of Principle Research Scientist, MIT & Fellow, VP & CIO, Sensata Management, MIT Sloan Berkman Center for Internet and Society, Harvard Law School Rob Stefanic is Vice President, and Chief Professor Thomas W. Malone is the Patrick Information Officer (CIO) responsible for J. McGovern Professor of Management at Dr. Andrew McAfee, a principal research the company’s information technology and the MIT Sloan School of Management and scientist at MIT, studies the ways that global shared services functions. He is also the founding director of the MIT Center for information technology (IT) affects responsible for all back office integration Collective Intelligence. He was also the business. His research investigates how activities associated with M&A activities. He founder and director of the MIT Center for IT changes the way companies perform, is a member of the strategic leadership team Coordination Science and one of the two organize themselves, and compete. At a and reports to chief administrative officer, founding co-directors of the MIT Initiative higher level, his work also investigates Executive Vice President Jeff Cote. on “Inventing the Organizations of the 21st how computerization affects competition In his previous roles Rob held positions as Century”. His most recent book is The Future itself – the struggle among rivals for Principal Managing Consultant at Princeton of Work: How the New Order of Business Will dominance and survival within an industry. Consulting, Vice President and Chief Shape Your Organization, Your Management He coined the phrase “Enterprise 2.0” and Information Officer for Tyco’s Engineered Style, and Your Life. Professor Malone has his book on the topic was published in 2009 Products and Service division and Chief also published over 75 articles, research by Harvard Business School Press. He is Information Officer for Electrolux Home papers, and book chapters, been an the author or co-author of more than 100 Products where he headed information inventor on 11 patents, and co-edited scholarly articles and case studies. technology for the Americas. three books. He has been named one of the “100 Most Rob graduated summa cum laude from Influential People in IT.” the University of Massachusetts with a BS degree in information technology. He received his Doctorate from Harvard Business School, and completed two MS and two BS degrees at MIT.

MIT CIO Symposium Partners

Partner Organizations

Boston Society for Information Management Enterprise Analytics > Business Values

Has the rise of powerful and pervasive analytics created an “analytic bubble”? Are businesses becoming too enamored of their new-found abilities to crunch terabytes of data to “predict” market demand and revise value chain investment? The same virtual tools that make analytics a new

cornerstone for business practice moderator also allow for rapid, targeted and scalable business experiments. These experiments can give managers and innovators alike Michael S. Hopkins Rock Gnatovich keener insight into underlying Editor-in-chief, MIT Sloan SVP & COO, Spotfire, TIBCO Software Inc. business dynamics. There is a Management Review justifiable concern that businesses Rock Gnatovich joined TIBCO Software Inc. are becoming too intrigued by Michael S. Hopkins is Editor-in-chief of the in 2007 as part of TIBCO’s acquisition of statistically significant correlations MIT Sloan Management Review, the website Spotfire, Inc., an innovator in enterprise found in the morass of data and and magazine that brings ideas from the analytics software. In his current role at under-investing in the insights world of thinkers (scholars, researchers, TIBCO, he is responsible for all business to be gleaned by well-designed management thought leaders) to the operations associated with the Spotfire experiments that can better executives and managers who use those and S+ product lines. Before the TIBCO identify causality. ideas to build businesses. acquisition, he served as President at Spotfire for 10 years. Rock has spent Since joining the MIT and the Review 30 years in the software industry with a in 2007, Michael has focused MIT SMR primary focus on enterprise applications. on managing innovation and the forces Prior to Spotfire, Rock was President and changing how innovation is managed. CEO of Windchill Technology, the first Java Two new SMR Innovation Hubs—The New enterprise application that was acquired by Intelligent Enterprise, and Sustainability Parametric Technology Corporation in 1997. & Innovation—conduct breakthrough research and develop insights about

Enterprise Analytics > Business Values

how Big Data, analytics, and growing sustainability pressures are reinventing management practice.

Michael’s early career in media included the Wall Street Journal and Inc. magazine, where he served as Executive Editor from 1991–2003 and then worked as a columnist and writer covering management, culture, and ideas.

Michael has written widely, and his feature work has been anthologized in the book series, The Best Business Stories of the Year (Vintage). Michael graduated from Amherst College, Amherst, MA, and studied at Cambridge University. Visit us on Linkedin: www.mitcio.com/linkedin 3:15 pm – 4:15 pm 1

Track One // Kresge Auditorium

Brad Peterson Sid Probstein Renée Romano Nocker CIO, Charles Schwab CTO, Attivio Director of Technology Product Marketing, SAS Brad Peterson returned to Schwab in May Sid Probstein is the Chief Technology Officer 2008. As the CIO for Schwab Technology of Attivio, responsible for product and As Director of Technology Product Marketing Services (STS) Brad has responsibility technology strategy and implementation. at SAS, Renée Romano Nocker oversees for product engineering/development, the marketing team responsible for SAS® Sid has over 18 years of experience technology infrastructure and operations, Business Analytics platform technologies, in managing R&D organizations and common governance and architecture, including reporting, analytics and data delivering high-value enterprise software mainframe and distributed domains, management. An analytic evangelist, Renée and solutions. Previously, he was CTO at common middleware and platforms. A key is passionate about the value of business GetConnected, Inc. (GCi), a market-leading aspect of this role is to drive end-to-end analytics and advocates a data-driven transaction processing platform enabling executional excellence in the technology approach to managing organizations the sale of digital services. He was also enterprise and develop innovative for success. Vice President of Technology at Fast Search technology solutions for Schwab’s clients. & Transfer, a global enterprise search Before joining SAS in 2010, Renée Brad rejoins Schwab from eBay, where company that is now part of Microsoft was Director of Enterprise Business he served as CIO for five years. Following Corporation. Prior to Fast, Sid was Vice Intelligence in the Information Technology eBay’s acquisition of PayPal, Brad’s President of Engineering at Northern Light Services organization at Kimberly-Clark corporate IT responsibilities expanded to Technology, where he was responsible for Corporation. There, she led the company’s include PayPal Product Development and production of the first enterprise version first deployment of an Enterprise Data PayPal Consumer & New Venture Products of the search engine. He also served Warehouse including a suite of analytics, (e.g., PayPal Mobile, PayPal Credit/Debit, as Director of Software Engineering at content management and collaboration PayPal Send Money on Skype and PayPal Freemark Communications, and a Principal solutions. Prior to this role, Renée spent Youth Accounts). His organization there was Architect/System Manager at John Hancock 12 years at AT&T as Executive Director of comprised of more than 1,300 employees Financial Services. Enterprise Business Intelligence, leading who were geographically distributed in an organization of more than 250 staff 10 major cities located in five different members and contractors across 17 states, countries. along with offshore, outsourced and shared organization management. Prior to eBay, Brad was the Managing Director and Chief Operating Officer (COO) Renée has been in the IT field for 25 years, at Epoch Securities after its merger with where she has focused on Business Goldman Sachs Group, Inc. He has held a Intelligence (BI). She has often played a long list of senior executive positions at key role in change management relating to other companies including Epoch Partners, BI in the Consumer Product, Manufacturing, Charles Schwab & Company, Pacific Bell Insurance and Telecommunications Wireless and Pacific Bell – Local Service industries. (now part of AT&T).

He earned his master’s degree in management at MIT Sloan School of Management and a bachelor’s degree in systems science and economics at the University of California, Los Angeles (UCLA). Managing the Extended Enterprise

The classical vertically integrated enterprise has given way to the multi-company ecosystem in many industries—creating new opportunities, but also presenting a new set of challenges for coordinating activities across enterprises. Companies which become adept at leveraging

and managing multi-company moderator ecosystems can develop what the Boston Consulting Group terms “Systems Advantage.” Stuart Scantlebury Marc Ferrentino What does it take to build and maintain an advantaged system Senior Advisor, Boston Consulting Group Chief Technical Architect, salesforce.com of relationships between a Stuart Scantlebury is a former Partner and Marc Ferrentino is the Chief Technical company and its customers, Managing Director at The Boston Consulting Architect for salesforce.com. He has held suppliers, partners, employees, Group (BCG). He is now a Senior Advisor to several positions with salesforce.com and managers? the firm. He has 37 years of management including roles in R&D, Customer Success, consulting experience on IT related issues at Sales, and now Enterprise Strategy. Marc’s what is now known as Accenture, McKinsey responsibilities have ranged from early & Company, and BCG. In the last twenty stage product development, evangelism, years, he has concentrated on IT strategy, and helping develop salesforce.com’s architecture and organization. Collaboration and Platform strategic direction. His responsibilities entail Before retiring from BCG in 2006, Stuart engagement with enterprise technology was a member of the BCG IT Practice Global leaders around strategy, product Management Team and he was the first development, and customer success, global leader of BCG’s IT Organization including helping IT organizations transform and Governance practice segment. He with cloud computing. has been responsible for BCG’s Patron relationship with the Sloan School’s Center Prior to salesforce.com, Marc served as

Managing the Extended Enterprise

for Information Systems Research (CISR) the Vice President of Engineering at Vettro since 2005. BCG recently renewed its Patron Corp. Marc also served as Vice President relationship through 2013. of Development at InternetCash.com. Over the course of his career, Marc has held technology positions at Goldman Sachs and Westinghouse/Cutler-Hammer.

Marc holds a BS in electrical engineering from the University of Michigan and has participated in the MA of Statistics program at Columbia University.

Visit us on FaceBook: www.facebook.com/mitciosymposium 3:15 pm – 4:15 pm 2

Track Two // La Sala de Puerto Rico

Tim Hebert Jay D. Leader Dr. Theodore (Ted) Piepenbrock President and CEO, Atrion SVP & CIO, iRobot and Chairman, Boston Research Affiliate, MIT Center for SIM CIO Roundtable Technology, Policy & Industrial Tim Hebert has always been a visionary. Development Over the past two decades, Tim has driven Jay D. Leader is the Senior Vice President himself and his company to become and of Information Technology and Chief Dr. Theodore (Ted) Piepenbrock is a remain at the front of the IT services Information Officer at iRobot Corporation, researcher, lecturer and consultant in industry. However, Tim’s passion is for the leader in consumer, industrial strategy, leadership and organizational leadership, empowerment, innovation, and government robotic products and design to leading international universities and collaboration. His experience and technologies. Jay, who joined iRobot and Fortune Global 500 companies. His his dedication to not only technology in January of 2008, directs iRobot’s IT research focuses on the architectures solutions, but to services, to relationships, development and infrastructure functions of extended enterprises, inter-species to people, have propelled him into a role of and is responsible for global business competition and the evolution of business leadership and authority at the forefront of process improvement activities. ecosystems. He has worked in over the information technology industry both twenty countries and teaches in executive Prior to joining iRobot, Jay was the nationally and globally. education and graduate courses at MIT’s Chief Information Officer at Nypro Inc, Sloan School of Management, MIT’s A look inside his vision and leadership, Tim a $1.2 billion injection molding and Engineering Systems Division and at the explains with invigoration and conviction, contract manufacturing firm, where he University of Oxford’s Saïd Business School. “Atrion is the fusion of business and was responsible for development and He is founding Director of the International technology. We are building something implementation of legacy and Internet- Institute for Strategic Leadership. different here, something great and lasting. based applications and services across We are building client relationships, not Nypro’s global enterprise of 27 plant Ted received graduate engineering degrees client business. And we are providing the locations. from MIT and the University of California Ultimate Client Experience in the process. at Berkeley, an MBA from MIT Sloan as a Jay currently serves as the Chairman of the Instead of sitting across from our clients Leaders for Global Operations Fellow and Boston Society for Information Management at a rectangular table with corners and a PhD in Technology, Management and CIO Roundtable, was named the 2010 edges – viewing them solely as a business Policy from MIT. He was a Postdoctoral Massachusetts CIO of the Year by the opportunity – Atrion is sitting beside them Associate at MIT Sloan, and a researcher Massachusetts Technology Jayship Council, as trusted friends at a table that is round.” with MIT’s Lean Advancement Initiative and and was selected as a 2011 Premier 100 IT MIT’s Communications Futures Program. Jay by Computerworld magazine. He is a Research Affiliate with MIT’s Center Jay is a graduate of Clark University, for Technology, Policy and Industrial Worcester MA, where he earned a BA in Development and a Senior Research international relations and an MBA. Associate with the Balliol College Graduate Centre at the University of Oxford. New Trends in Cyber Security and Privacy Protection

There has been increasing interconnectedness between businesses, governments and critical infrastructure. These interconnected domains within cyberspace are growing targets for malicious activities. Organizations must continue to posture IT

infrastructures for greater moderator vulnerability and threat reduction, deterrence, incident response, international engagement and business resumption. To address Owen McCusker Allen Allison both the technical challenges and Principal Analyst, Sonalysts, Inc. Chief Security Officer, NaviSite human error for privacy and cyber security failures, security strategies Owen McCusker started a cyber security group Allen Allison is the Chief Security Officer within organizations need to be up at Sonalysts in 2001 and is responsible for (CSO) of NaviSite. Previously, Allison held tightly coupled to business plans, the research and development of products and the position of Vice President, Managed governing policies and procedures services for that group. Since 2001, Owen has Services at NaviSite. As CSO, Allen will for personnel and daily operations. been involved in a number of cyber security be responsible for the development, programs ranging from providing technical implementation and management of This panel will address how policy support for large national cyber exercises to NaviSite’s corporate IT security vision and must continue to remain dynamic developing security policies for government risk management strategy. He will also lead for security and operations within agencies. Prior to coming to Sonalysts, the organization’s security and compliance cyberspace, as well as, new trends Owen was a software architect Dictaphone, efforts for all of NaviSite’s service offerings. in strategy, process and standards a provider of multi-channel telephony from industry and academic During his 20+ year career in the recording products and an Internet perspectives. information security industry, Allen has Engineer at Fidelity, developing secure served in management and technical roles, frameworks facilitating online trading. including the development of NaviSite’s At Sonalysts, Owen has been researching industry-leading cloud computing platform; and developing the use of Network chief engineer and developer for a market-

New Trends in Cyber Security and Privacy Protection

Behavioral Analysis (NBA) capabilities in leading managed security operations cyber defense. In 2006, the Department center; and lead auditor and assessor of Homeland Security, Science and for information security programs in the Technology, funded the creation of a healthcare, government, e-commerce, and NBA-based fusion prototype. Based on financial industries. this work he has been invited to a number With experience in the fields of systems or workshops and symposiums including programming; network infrastructure the 2009 National Cyber Leap Year, 2010 design and deployment; and information NATO R&T Cyber Defense Workshop in security, Allen has earned the highest Estonia, and in 2011 Global Cyber-physical industry certifications, including CCIE, Supply Chain Summit in Wales. Owen CCSP, CISSP, MCSE, CCSE, and INFOSEC holds a master’s in computer science from Professional. A graduate of the University Rensselaer Polytechnic Institute. of California, Irvine, Allen has lectured at Follow us on Twitter: colleges and universities on the subject @mitciosymposium of information security and regulatory compliance. Join the Conversation: #MITCIO 3:15 pm – 4:15 pm 3

Track Three // Kresge Little

Michael K. Daly Kurt Hakenson David Saul Director, IT Security Services & Chief Technologist, Electronic Systems SVP & Chief Scientist, State Street Deputy, CISO, Raytheon Company Sector, Northrop Grumman Corporation Corporation

Michael K. Daly, Raytheon Corporate Kurt Hakenson is the Chief Technology David Saul is Senior Vice President and Director of Information Technology Officer for Information Technology Solutions Chief Scientist at State Street Corporation, Enterprise Security Services, is globally at the Northrop Grumman Electronic reporting to the chief information officer. responsible for information security Systems Sector, and has over 20 years In this role, he is responsible for proposing policy, cyber intelligence and analysis, the of diverse experience in cyber security, and assessing new advanced technologies engineering and operational support of computing and Internet technologies. for the organization as well as evaluating Internet and teaming partner connectivity, technologies already in use at State In his current role he serves as advisor, network & data protections, identity Street and their likely evolution in order consultant, and strategic planning and access services, security operations to reinforce the organization’s leadership facilitator for the CIO, as well as business center and incident management, and position in financial services. unit executives across the sector. Among provides consulting services to business Kurt’s current interests are developing the David previously was chief information development and engineering. next generation of robust cloud computing security officer, where he oversaw State With over 24 years in security and patterns and strategies, which both Street’s corporate information security information systems, he worked with private integrate security and better address the program, controls and technology. Prior to and public sectors with responsibilities human element in cloud computing. He is a that, he managed State Street’s Office of including law enforcement software noted visionary expert in the areas of cyber Architecture, where he was responsible for engineering, university teacher of database security, cloud computing, and the internet, the overall enterprise technology, data and management, and manager of enterprise and is an entertaining, and frequently security architecture of the corporation. applications and distributed computing. requested speaker on these topics. David joined State Street in 1992 after He served as Vice President of Advanced Early in his career he served on active duty 15 years with IBM’s Cambridge Scientific Networking for a consulting company for nine years with the United States Air Center, where he managed innovations and launched Massachusetts House of Force, and subsequently spent many years in operating systems virtualization, Representatives commended not-for-profit providing information technology, software multiprocessing, networking and personal organization. development, and information security computers. Michael participates on the National consulting for the US Government and large David serves as a trustee of the Security Telecommunications Advisory companies around the globe. Kurt joined Massachusetts Eye and Ear Infirmary. In Committee to the President of the United Northrop Grumman in 2006. 2007 he was honored with a Computerworld States and the Transglobal Secure Premier 100 IT Leader Award. Collaboration Program, was the 2006 recipient of the People’s Choice Award David holds bachelor’s and master’s for the ISE New England Information degrees from MIT. Security Executive of the Year and the 2007 recipient of the Security 7 Award for the Manufacturing sector.

He received a BS in mechanical engineering from Boston University, is a Certified Information Systems Security Professional and a Qualified Raytheon Six Sigma Specialist. Healthcare CIO Beyond The Crossroads: Healthcare Reforms- Economy-Patient Care

The healthcare industry is marching towards a “Creative Destruction.” Recent healthcare reforms will transform our fragmented, fee-for- service health care delivery system into an incentive-driven system for efficient, coordinated, and quality

patient care. Such transformation moderator demands structural changes in the healthcare business model through formation of the Accountable Care Organization (ACO). As more Sreedhar Potarazu, MD Julie C. Boughn and more patient care services Founder & CEO, VitalSpring Technologies Deputy Director for Operations, Center for are moving away from a hospital/ Medicare and Medicaid Innovation, CMS clinic to an ‘at home’ setting and Dr. Sreedhar Potarazu is widely recognized also using mobile devices, patients industry thought leader in health care and Julie C. Boughn joined the CMS Innovation are demanding access to their healthcare technology. Dr. Sreedhar is a Center in 2011 as the Deputy Director for collective health information. In sought-after speaker on the topic. He is the Operations. Julie oversees the financial this session, the leading Healthcare author of a well-publicized book, Get Off The operations of the Center and its programs, executives will discuss: Dime: The Secret of Changing Who Pays For leads the implementation of the programs Your Health Care. Dr. Sreedhar is a regular and processes, and oversees all the • Issues/Challenges in contributor to the Fox News Channel and administrative work in the Center. implementing cost effective The Washington Post. Accountable Care Organization For the five years previous, Julie served Dr. Sreedhar received his medical as CIO and Director of the Office of • Patient privacy/security degree from The George Washington Information Services at the Centers for strategies across the connected University and subsequently completed Medicare & Medicaid Services (CMS). She systems his internship in surgery and residency was responsible for the Agency’s major IT • Informatics and Analytics to there as well. He completed fellowships development projects, maintaining mission drive healthcare quality and a in neuroophthalmology and glaucoma at critical operational systems and supporting profitable business the esteemed Bascom Palmer Eye Institute the largest repositories of health care

Healthcare CIO Beyond The Crossroads: Healthcare Reforms-Economy-Patient Care

• Use of emerging technologies at the University of Miami in Florida. He information in the world. She provided in keeping patient away from practiced seven years in the Washington, oversight of CMS’ information security and hospitals and healthy D.C. area, during which time he was on the privacy programs, investment management faculty of the Wilmer Eye Institute at Johns for the agency’s $1 billion annual budget, Hopkins University. Dr. Sreedhar earned and compliance with government-wide and MBA at Johns Hopkins with a focus on health department standards for IT. information technology. He is Founder and Since September 2000, Julie has held CEO of VitalSpring Technologies focused various positions including leading the on providing employers with applications agency’s Information Security Program and to empower them to become more the CMS IT Revitalization Program. Prior sophisticated purchasers of health care. to that, Julie spent 15 years in the Social Security Administration’s Office of Systems.

Julie was recognized with a Presidential Rank Meritorious Executive award in 2009 and is a 2010 Fed 100 award recipient. She Visit us on Linkedin: holds an MS degree from Johns Hopkins www.mitcio.com/linkedin University and MBA and BS degrees from the University of Maryland. 3:15 pm – 4:15 pm 4

Track Four // Student Center – Mezzanine

Franklin Maddux, MD Joseph M. Pleasant, Jr. William K. Wray SVP & Chief Medical Information Officer, CIO &SVP, Premier, Inc. EVP & CIO, Blue Cross & Blue Shield Fresenius Medical Care – North America of Rhode Island Joseph M. (Joe) Pleasant is CIO and Senior Dr. Frank Maddux is Senior Vice President Vice President of Premier, Inc., the largest William K. Wray oversees all departments and Chief Medical Information Officer of healthcare alliance in the United States, responsible for technology, operations, and Fresenius Medical Care North America, with an estimated annual purchasing customer service. This includes overseeing the largest provider of services to patients volume in excess of $36 billion and the the Blue Cross continuous improvement with End Stage Renal Disease. Dr. Frank largest clinical database in the country. program and the replacement of their core has more than 25 years of health care Premier is owned by 200 Healthcare technology and analytical infrastructure. experience, including the practice of systems that own or operate some 850 From 1993 until joining Blue Cross in nephrology. He is a founder of Specialty institutions. In addition Premier provides 2009, he served in a variety of capacities Care Services Group, the leading U.S. services to over 2,400 acute care hospitals at Citizens Financial Group as it grew to provider of perfusion services to hospitals and more than 77,000 non acute care be one of the nation’s largest banks. His and founder of Health IT Services Group, a providers of healthcare. final assignment was as Vice Chairman leading edge Electronic Health Record (EHR) Prior to being appointed to his current and Chief Information Officer at Citizens, software company which was acquired by position as CIO and Senior Vice President responsible for back-office operations, Fresenius Medical Care in 2009. He also in charge of Premier’s Information Systems, customer service, technology, and corporate serves as clinical associate professor Joe served as Chief Administrative Officer procurement. of Medicine at the University of North of SunHealth, Inc., one of Premier’s Carolina School Of Medicine. Until 2005, Bill is a graduate of the United States predecessor organizations. he practiced nephrology at the Danville Military Academy at West Point and holds a Urologic Clinic and served as its president Joe is a founding member and past chairman Master’s degree from Stanford University. from 1995–2005. of the Coalition for Healthcare eStandards Bill currently serves on the Boards of Amos organization, a fellow member of Healthcare Dr. Frank also founded and remains a House, the Providence Performing Arts Information and Management Systems principal shareholder of a technology Center, Family Service of Rhode Island, and Society (HIMSS), and a founding member integration provider in Danville, Virginia. Providence Year Up. of the College of Healthcare Information He has served on numerous boards Management Executives (CHIME). Joe is past and committees involved in developing President of the North Carolina Chapter of technology initiatives in both the medical HIMSS and chaired HIMSS’s 2006 Annual and regional economic development Conference Education Committee. arenas. He continues to serve on the Board of Directors of the Renal Physicians Joe currently serves on the Board of Association, Mid-Atlantic Renal Coalition, Directors of GS1US and is on the leadership American National Bank & Trust, and Averett team of the GS1 Global Healthcare University. He received his bachelor’s organization. Joe serves on the Board of degree in mathematics from Vanderbilt and Advisors for the Industrial and Systems an MD degree from the University of North Engineering Department of NC State Carolina at Chapel Hill, where he completed University. his internship, residency, chief residency A cum laude graduate of N.C. State and nephrology fellowship. University in Engineering, Joe holds an MBA degree from the University of North Carolina at Charlotte. The 4th Annual MIT Sloan CIO Symposium Award for 4:45 pm – 5:15 pm Innovation Leadership

The MIT Sloan CIO Symposium 2011 Award for Innovation Leadership honors Chief Information Officers (CIOs) who lead their organizations to pursue the innovative use of Information Technology (IT) and business processes to deliver resenter business value. P ward These business leaders are trusted A advisors to the executive suite and strong communicators, who articulate a vision for IT-enabled Prof. Glen L. Urban Clifford Gronauer innovation and work across the organization and with external David Austin Professor of Marketing, CIO, Missouri State Highway Patrol stakeholders to gain support for Dean Emeritus, MIT Sloan & Clifford Gronauer is Chief Information this vision. They are intimately Chairman, MIT Center for Digital Business Officer for the Missouri State Highway aware of business challenges, Glen Urban concentrates on the fascinating Patrol. With a full-time staff of 80, his competitive landscape, and core area of trust-based marketing on the division operates a 24x7 environment in competencies of their organizations Internet. How trust is built on a web site, support of nearly 10,000 criminal justice and leverage all the organization’s how site design can maximize sales and users statewide. skill to achieve excellence. They trust, and how a trust-based marketing Previously, Cliff served as IT Director for have proven their management system could provide an alternative to the Missouri House of Representatives. skills by delivering core IT services, the “push” type of marketing commonly Other experience includes 13 years in within staff and budget constraints, observed, are just a few of the facets that Chicago, holding a range of positions reporting IT performance against Urban explores. His recent research focuses including programmer, systems analyst, business-oriented objectives. on customer advocacy. His new Theory A systems administrator, and project manager. Applicants were reviewed by three aligns the firm as a representative of the As a member of the State’s Information customers needs and leads to transparency, panels totaling 11 judges, including Technology Advisory Board for the last unbiased advice, trusted advisors, and best current and former CIOs, previous 14 years, Cliff has served on numerous products. Current research concentrates Award winners and finalists, committees and in a variety of advisory roles. on morphing a Web site to fit individual

The 4th Annual MIT Sloan CIO Symposium Award for Innovation Leadership

industry thought leaders, and cognitive and cultural style and morphing Cliff holds a BA in management, and an MBA MIT-affiliated professionals. web ads in real time to match individual in finance. He served active duty with the customer cognitive and behavioral US Army, earning the Army Commendation Judges: characteristics. Medal. As a college adjunct faculty member, Gopi Bala, Founder, Gopi Bala LLC he teaches evening courses in the finance Doris Brophy, CIO, Stark Investments and computer fields. Bob Bruce, President, Claypoint, Inc. Naeem Hashmi, VP for Knowledge Management and He also holds two elected offices: Chairman Informatics, Fresenius Medical Care, North America of the Audrain County Emergency Services Rosalee Hermens, Founder and Principal, Hermens & Associates Board, and member of the Board of Trustees Michael Johnson, Board of Advisors, MIT Sloan CIO for Vandiver Village. Symposium Tom Nealon, Group EVP, JCPenney James Noga, Chief Information Officer, Partners Healthcare Graham Rong, Event Chair, MIT Sloan CIO Symposium Richard Soley, Chairman and CEO, Object Management Group, Inc. George Westerman, Research Scientist, MIT Sloan Center for Digital Business(CDB) Event Organizers 4:45 pm – 5:15 pm The MIT Sloan Alumni Club of Boston thanks the following event organizers MITCIO Award Presentation // Kresge Auditorium who helped make this event possible:

Chair of Event Program Graham Rong Sue Hollingshead – Co-Chair [email protected] [email protected]

Sponsorship Al Tedesco- Co-Chair [email protected] Ravi Prasad – Co-Chair [email protected] Pat Hubbell [email protected] Ken Steinberg – Co-Chair [email protected] Sampada Tewari [email protected] Vipul Bhushan [email protected] Partnership Kunal Kishore Basem Neseim – Co-Chair [email protected] [email protected]

Bal Mahale V Prabhakar – Co-Chair Marco Orellana Tony Young [email protected] [email protected] John Stone Innovation Showcase CIO, CODELCO CIO, Informatica Corporation [email protected] David Verrill – Co-Chair Jeff Uller [email protected] [email protected] Marco Antonio Orellana Silva serves Tony Young serves as Senior Vice President Anton Teodorescu – Co-Chair as Executive Manager of Information, and Chief Information Officer of Informatica Marketing [email protected] Communication & Automation Technology with responsibility for the strategic Barnard Crespi – Chair John Stone [email protected] [email protected] (IC&A) at CODELCO-Chile, the world’s direction of Informatica’s global information Paul Bakhit CIO Award largest copper producer. He is also a systems and technology infrastructure. [email protected] Ellen Quackenbush – Co-Chair member of board of MICOMO, a technology Laura Lewis [email protected] During his tenure at Informatica, Tony and joint venture between CODELCO and NTT, [email protected] the Information Technology department Ray Chang – Co-Chair established in 2006 to adapt and introduce Jason Lin [email protected] have won prestigious industry awards, [email protected] advanced IC&A applications in both Naeem Hashmi including the 2006 CIO Decision Midmarket John Monahan [email protected] CODELCO and the mining industry. [email protected] Leadership Award, the 2006 Ventana Michael Johnson Pei Qi [email protected] One of his accomplishments at CODELCO Research IT Performance Management [email protected] was the creation and implementation of Leadership Award and the 2007 100 Best Al Tedesco Logistics [email protected] Joanna Eldridge – Chair DIGITAL CODELCO, a new IC&A-based vision Places to Work in IT by Computerworld. [email protected] for the mining industry, which features high Sampada Tewari Prior to joining Informatica in 2002, Tony [email protected] Anand Bhadouria levels of automation. He shared his vision [email protected] served at Mindcrossing and Converge, Christopher Reichert and ideas for frontier topics for DIGITAL [email protected] Dave Marston where he was responsible for overseeing [email protected] CODELCO with other IC&A industry leaders Speaker/Panel product development and product CIO Corner/Web worldwide, winning wide support. For this Jerry Gupta – Co-Chair management. Tony began his career at HP [email protected] Liaison work he gained recognition as “Manager Ray Chang – Co-Chair where he served for 11 years in a number of Taojun Wu – Co-Chair if the Year” in 2007 from Chile by Center [email protected] information technology and marketing roles. [email protected] for the Study of Information Technology Christopher Reichert – A major milestone at HP included building Gopi Bala Co-Chair/Design Lead (CETIUC) at Pontifical Catholic University of [email protected] [email protected] the first partner portal, as well as building Chile and “CIO of the Year” in 2010 from the Maren Cattonar Lindsey Anderson – an enterprise portal and e-commerce [email protected] SEO Specialist Chilean technology community. [email protected] infrastructure. Clara Chow [email protected] Don Flinn He received the Information Processing [email protected] Tony earned a bachelor’s degree in Joanna Eldridge Engineering degree from the University information systems and a master’s degree [email protected] Xiaoyu Ni of Chile, later obtaining a diploma in [email protected] in business administration from Santa Naeem Hashmi Information Management from the [email protected] Annie Shum – Clara University. CIO Corner Curator University of Santiago. Michael Johnson [email protected] [email protected] – Twitter Curator Zoya Kinstler Jason Lin [email protected] [email protected] Bal Mahale Legal Counselor [email protected] Dave Powsner Rupin Mohan [email protected] [email protected]

Pei Qi [email protected]

Chandrika Samarth [email protected]

Annie Shum [email protected]

Chris Stepanian [email protected] Visit us on FaceBook: David Verrill [email protected] www.facebook.com/mitciosymposium

“It is not the strongest We help you adapt. of the species that survive, These days, even the most successful organizations are facing new and unexpected challenges. Traditional approaches to ™ nor the most intelligent, management that may have worked in a booming economy are no longer sufficient to meet the demands of a changing market- work but the one most @ responsive to change. place. At MIT Sloan, we prepare leaders to address today’s ” complexities and seize new opportunities. Participants in our executive education programs gain the latest insights, strategies, —CHARLES DARWIN and tools needed to navigate through uncertain times and innovation position their companies for the next evolution.

Upcoming programs include:

Sep 11–16 Driving Strategic Innovation: Achieving High Performance Throughout the Value Chain (in partnership with IMD)

Sep 13–14 Creating High Velocity Organizations

Sep 20–21 Understanding and Solving Complex Business Problems

Sep 22–23 Developing and Managing a Successful Technology and Product Strategy http://executive.mit.edu/cios Oct 18–19 Managing Technical Professionals and Organizations Phone: +1 617.253.7166 | Email: [email protected] Oct 20–21 Implementing Improvement Strategies: Achieving Breakthrough Performance Throughout Your Business

Oct 27–28 Intelligent Organizations: Collaboration and the Future of Work

Nov 8–9 Transforming Your Business Through IT PM Keynote Panel

Cloud Computing Spectrum: From Low Hanging Fruit To Game-changing Transformation

Cloud computing is an evolving concept with many different implementations. Numerous cloud computing offerings, such as public, private, and hybrid clouds, and

service models, such as SaaS, PaaS, moderator and IaaS, confuse even industry veterans and slow down decision making. This Cloud Computing Spectrum panel will invite Ted Schadler Ina Kamenz technology and business leaders VP & Principal Analyst, Forrester Research VP & CIO, Thermo Fisher Scientific of mainstream IT industry vendors to explain the ecosystem of cloud Ted Schadler is a Vice President and Ina Kamenz joined Thermo Fisher Scientific computing and characteristics of Principal Analyst at Forrester Research. in November 2007 as Vice President future computing. They will analyze Ted has 24 years of experience in the and Chief Information Officer, and is a how traditional vendors advance technology industry, focusing on the effects member of the Company’s Leadership Team towards one-stop IT shop through of disruptive technologies on the workforce responsible for the strategic direction and independent R&D, M&A, or coalition and workforce productivity. His research development of all IT related programs and with partners. focuses on workforce technologies and services. Prior to joining Thermo Fisher, The panel discussion about the programs that support them, including she served as Vice President and Chief switching cost, technology trend smartphones and tablets and their impact Information Officer for Tyco International and provision model will help on productivity; telework and consumer in overseeing the IT organization through broadband; cloud e-mail and collaboration the separation of a $40 billion company CIOs to understand various cloud tools; and the consumerization of IT. Ted is into three publicly traded organizations. computing solutions and prepare the co-author of Empowered: Unleash Your Prior to joining Tyco, Ina was a Senior for the cloud age. Employees, Energize Your Customers, and Vice President, Chief Information Officer Transform Your Business (Harvard Business at Marriott International’s Senior Living Review Press, September 2010). Social, Services and Courtyard/Fairfield Inn mobile, video, and cloud Internet services divisions and had responsibility for the Cloud Computing Spectrum: From Low Hanging Fruit To Game-changing Transformation

give consumers and business customers strategic direction of technology related more information power than ever before. To products and services in support of six win customer trust and business, companies brands in 800 hotel and senior living must empower their employees to directly residential facilities. engage with and solve the problems of Ina holds a BS in mathematics and biology empowered customers using these same from Wake Forest University, and an MBA technologies. This management book helps from Queens University. CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy.

Join the Conversation: #MITCIO 5:15 pm – 6:15 pm

PM Keynote Panel // Kresge Auditorium

Alexander Onik Ali Shadman Kirsten O. Wolberg Director of Partner Architects, VMware VP & Chief Technologist, Technology CIO, salesforce.com Consulting, Hewlett-Packard Company Alexander Onik has over 20 years of Kirsten O. Wolberg serves as Chief experience spanning software engineering, Ali Shadman is Vice President and Chief Information Officer at salesforce.com architecture, evangelism, marketing, and Technologist for the HP Technology where she is responsible for IT Service entrepreneurship. Alex is the Director of Consulting organization where he is Delivery. Under Wolberg’s leadership, her Architecture, Global Strategic Alliances responsible for driving and managing team has deployed new IT systems and Organization at VMware responsible for the organization’s portfolio, advanced services to meet the scale demands of envisioning and architecting “Reusable” solutions, capture, protection of IP and the leading enterprise cloud computing intellectual property in collaboration with global knowledge management. company. The success of these efforts has VMware’s strategic technology partners been recognized with several industry Prior to joining HP, Ali was vice president, across VMware’s Virtualization Platform awards, including InformationWeek 500, Business consulting at Oracle leading and an end-to-end Cloud Platform across Most Innovative Business Technology programs focused on a business-driven Infrastructure, Databases, Security, and Organizations and Computerworld’s Best approach to large-scale IT transformations. Applications areas. Places to Work in IT. Before Oracle, Ali was VP/GM and CTO Prior to joining VMware, Alex held for Unisys Corp’s technology businesses, Prior to joining salesforce.com, Kirsten positions as Co-founder and President of driving initiatives for Real Time worked at Charles Schwab & Co., Inc. a software start-up ScienceGL, Inc as well infrastructures, Data center transformation where she led Corporate Technology. as served as an ISV Architect Evangelist and Open Source computing. Before joining Schwab, she held a variety of with Microsoft Corporation, responsible positions in the financial services industry. Ali’s nearly 30 years of experience spans for overall Microsoft’s technical and hardware, software and services in a variety Kirsten is active within the local community, business enablement of Independent of capacities, including R&D, strategy, holding leadership roles and serving on Software Vendor (ISV) partner community. marketing, and business development. He the board of several non-profits. She was Alex’s experience includes consulting founded a number of start-ups and remains recently recognized for these contributions software architect and engineer with major active in advising early stage companies. by the San Francisco Business Times which technology, and financial institutions named her one of the Most Influential building mission-critical systems across He serves as a member of the advisory Women in Business in the Bay Area for 2010. Microsoft, Unix, and Mainframe platforms. boards for University of California, Irvine’s His focus had been on distributed and Donald Bren School of Information and Kirsten holds a BS in finance from the parallel architectures and platforms’ Computing Sciences and Henry Samueli University of Southern California and an interoperability. School of Engineering. MBA from the J.L. Kellogg Graduate School of Management at Northwestern. Alex holds an undergraduate degree Ali studied operations research at London in computer science from Rhode Island Metropolitan University and mathematics College, and a master’s in software and computer sciences at the University of engineering from Harvard University. He Essex, England. also received his MBA as a Sloan Fellow from the MIT Sloan School of Management.

6:20 pm – 8:00 pm 2011 INNOVATION SHOWCASE FINALISTS

MIT Sloan CIO Symposium Highlights Early-Stage Companies at the Forefront of Technology

The MIT Sloan CIO Symposium is proud to announce that the Finalists for the 2011 Innovation Showcase have been selected. These 10 outstanding companies represent cutting edge B2B solutions that combine both value and innovation to Enterprise IT.

The Innovation Showcase Finalists closely complement the “digital” theme of this year’s Symposium: “Beyond the Crossroads – How will the CIO role evolve in the digital business world?” The Showcase connects CIO’s and Senior IT Executives with some of the most creative minds in the Enterprise IT space, allowing them to stay in touch with the state-of-the-art thinking, while networking with other IT Executives in a relaxing and stimulating atmosphere.

Congratulations to the Finalists, who were selected from a long list of applicants, and we all look forward to an exciting and stimulating Symposium in Cambridge on May 18th. The Innovation Showcase will be open to the general community from 6:00– 8:00 pm.

The 10 finalists are:

Apperian from Boston, MA Modo Labs from Cambridge, MA Apperian is the leading Mobile Application Modo Labs makes class leading mobile software... Management (MAM) company that takes enterprise and empowers others to do the same. apps to a new level of productivity. www.modolabs.com www.apperian.com Opscode from Seattle, WA CloudBees from Lewes, DE Opscode is the leader in cloud infrastructure CloudBees is the first Platform as a Service that automation through the Opscode Platform, a widely lets companies build, test and deploy Java web used hosted service for configuration management applications in the cloud. and infrastructure automation.

www.cloudbees.com www.opscode.com

Hadapt from New Haven, CT Performable from Hadapt offers an adaptive analytical platform for Cambridge, MA performing complex analytics on structured and Performable’s marketing software is ideal for unstructured data, all in one cloud-optimized system. professional marketers who need to measure activity across all channels, take action based www.hadapt.com on real behavior, and optimize for the entire customer lifecycle.

www.performable.com

Innovation showcase sponsors: 6:20 pm – 8:00 pm

Innovation Showcase // Courtyard Tent

Rypple from Toronto, ON Virtual Bridges from Austin, TX Rypple is web-based software that helps you get more Virtual Bridges combines online, offline and remote feedback at work. Rypple provides a social interface branch VDI solutions to offer anytime, anywhere for employees to ask for feedback, set goals, meet access to virtual desktops. one-on-one and share thanks. www.vbridges.com www.rypple.com xPeerient from Natick, MA Unidesk from Marlborough, MA xPeerient is changing the way enterprise technology is Unidesk is a new software that creates user- bought and sold to make it more efficient, more trust- customizable, easy-to-update, and storage-efficient based and more effective for all the parties involved. virtual desktops. www.xpeerient.com www.unidesk.com

Save-the-date 2012 MIT Sloan CIO Symposium

> In one day... Engage and connect with global IT leaders. Explore the newest enterprise technological innovations. Acquire actionable insight through leading academic research. 50+ Speakers, 700+ IT executives, business leaders and members of academia. This is where the future of IT happens.

The 2012 MIT Sloan CIO Symposium, the 9th in its series, is the premier international conference for chief information officers to look beyond the day-to-day issues to focus on a spectrum of solutions that are either already here or just over the horizon. It connects MIT Sloan’s leading research and education with top global CIOs and business leaders, who are building their network of colleagues, updating knowledge and insights, and developing solutions to improve their organizations now and in the dynamic times ahead.

When: May 22, 2012 Where: MIT Kresge Auditorium, Cambridge, MA On the web: www.mitcio.com

...... Leadership for a Changing World.

Leadership. In today's global business environment, success is driven by the talent, vision and leadership capabilities of senior executives.

Now more than ever, companies require the most innovative senior business leaders to help them overcome increasingly complicated challenges and shifting priorities in order to produce solutions that address the evolving needs of their organizations.

Russell Reynolds Associates provides senior leadership and board advisory services, including executive recruitment and leadership and organizational assessment. We differentiate ourselves by our in-depth knowledge of major industries and our clients' specific business challenges, combined with our understanding of who and what makes an effective leader. This ensures that our clients secure the best leadership teams for the ongoing success of their businesses. We are a global firm with more than 300 consultants based in 39 offices worldwide.

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THE MIT SLOAN 30 Memorial Drive ALUMNI CLUB OF BOSTON E60–321 Cambridge, MA 02142

MIT CFO Summit | November 17, 2011

THE PREMIER CFO EVENT @ MIT / 40+ CFO THOUGHT-LEADERS / 600+ SENIOR-LEVEL FINANCIAL DECISION MAKERS / 1 DAY

Confirmed CFOs from the For more information, visit: Where following companies include: www.mitcfo.com Brad Richmond, CFO, Financial Darden Restaurants Lynn Good, CFO, Additional contacts: Excellence Duke Energy Jeremy Seidman Christopher Swift, CFO, ([email protected]) Meets Hartford Financial Services Innovation Bruce Besanko, CFO, Jack McCullough Office Max ([email protected]) Doug Wajsgras, CFO, Raytheon John Martin, CFO, Time Warner and many more...

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