Index

COPYRIGHTED MATERIAL

Index

A StartingPot, 95 About Boxes, 20 support system, 93 access, permissions, 131–133, 144 training, 93 accuracy, 26. See also grammar welcoming, 95 PDF, 145 WikiChampion, 94, 123 wiki, 145 agendas, 22, 31, 38 Wikipedia, 26, 27–28, 30 meetings, 147 Word, 145 Red Ant, 78 Adobe Acrobat, 136. See also PDF Agile, 21 adoption phase All Wiki All the Time, 22 All Wiki All the Time, 112–113 adoption obstacle, 112–113 anti-patterns, 10, 13 all-virtual wiki, 28–29 wikipatterns.com, 22 Amapedia, 122 BarnRaising, 96 Amazon, 122 ContentAlert, 98, 99 anonymity, 29, 138 document business processes, 99 permissions, 132 intentional error, 98 anti-patterns, 10, 107–116. See also Invitation, 94 people anti-patterns new employees, 98 adoption phase, 10, 13 obstacles, 107–116 wikipatterns.com, 22 patterns, 10, 13 All Wiki All the Time, 112–113 for wikipatterns.com, 22 BeanCounter, 111–112 personal spaces, 95 Do-it-alls, 107–108, 142 pilot program to, 87–100 empty pages, 112 seed content, 97 Manager Lockdown, 113–114 SingleProblem, 96–97 misunderstanding, 116

157 158 Index ■ A–C

anti-patterns (continued) semiprivate, 134 OverOrganizer, 108–109 universities, 81 Sandbox, 111 wikis, 137 too much structure, 114–115 bolding, 45 WikiPaintBrush, 115–116 Brightcove, 147 Wikiphobia, 110 Britannica, 27–28, 151 WikiTroll, 109–110 broken links, 123 Apple, 63–64 bugs, 137 approval chain, 42–43 bullet points, 47, 133 ARCCentreofExcellencefor Creative Industries & Innovation (CCI), 134, 137 C ARPANET, 9 c2.com/cgi/wiki?WelcomeVisitors, Atlassian, 7 4 author’s role, 71 Calado, Jeff, 103–105 blogging, 51 calendars Confluence, 137 plug-ins, 105 extranet, 51 category scheme, 138 JIRA, 137 CCI. See ARC Centre of Excellence transparency, 51–52 for Creative Industries & user-licenses from, 134 Innovation Automatic Index, 22, 104 CCI National Mapping Project. See Red Ant, 78 national mapping project Celtic Football Club, 117–119 Center for Scholarly Technology B (CST), 81 back-office, to front-office, centralization, project information, 54–55 105 BarnRaising, 22 Champion, 22, 38 adoption phase, 96 Kerrydale Street, 118 universities, 84 change notification, 152 BaseCampHQ, 137 email, 49, 60 BeanCounter, 111–112 RSS feeds, 49, 60, 142 BeJUG. See Belgian Java User Group changes, 48–49. See also editing Belgian Java User Group (BeJUG), importance, 124–125 101 wiki, 152 blogging, 21, 38 Charman, Suw, 6 Atlassian, 51 chatting, 137 gratification from, 150 checklists. See task checklists internal, 34 citation links, 136 John Hopkins University, 38 CiteULike.com, 136 NMP, 134 classification registry, personal spaces, 68 138–139 Index ■ C–D 159 clients, 33 wiki, 146 Red Ant, 78 content management (CM), 41–42, wikis, 76 132 CM. See content management intranet, 57–58 CMS. See course management project management, 149 system templates, 52 collaboration wiki, 44 advantages, 151 vs. wiki, 134 email, 130, 142 ContentAlert, 22, 30, 38 JavaPolis, 102 adoption phase, 98, 99 meetings, 130 context-building, 152 NMP, 133 contributors, 131 phone calls, 130 control, 145 Sun Microsystems, 87–88 hierarchy, 42 university assignments, 85 vs.trust,49–51 wiki, 103, 151 course management system (CMS), Word, 142 81–84 collation, 137 security, 82 communication, 22 Cox, Sarah, 92 external,34–35 creative industries, 130, 134 Red Ant, 78 credit card numbers, 91 Community Write, 22 criticism, 109–110 confidentiality, 88–89 cross-linking, NMP, 133 enterprise wiki, 144 CST. See Center for Scholarly Confluence, 7, 44, 51, 134 Technology Atlassian, 137 Cunningham, Ward, 4–5, 43 NMP, 130, 134, 136–137 Curry, Adam, 27 OPML, 139 customers. See clients permissions, 144 wiki markup, 46 D Confluence Extension, 44 dashboards, 21 Constitution Day, 127–128 enterprise wiki, 45 Invitation, 128 data analysis, 76–77 permissions, 128 databases, 43 templates, 128 NMP, 138 WYSIWYG, 128 deletion, 142–143, 152 consumer-oriented hosted wiki design groups service, 118 as WikiFairy, 104 contact lists, 79 as WikiZenMaster, 104 content, 93 DevonThink Professional, 136 control, from social control, 102 Dilley, Mark, 96 hierarchy, 114 disclaimers, 89 intranet, 88 discussion boards, 81 160 Index ■ D–G

document business processes, enterprise wiki, 44–45, 103 adoption phase, 99 confidentiality, 144 document management, 37 dashboards, 45 DOIs, 136 email, 45 Do-it-alls, 107–108, 142 permissions, 50, 144 dynamic task lists, 136–137 privacy, 144 Red Ant, 76 E RSS feeds, 45 editing, 25–26, 34–35, 45–48, Sun Microsystems, 61 141–142. See also revision history ePortfolio, 83 email, 55–56 eResearch, 134 managers, 113–114 event planning, 33 NMP, 133 explicit knowledge, 43 pilot program, 68 external communication, simultaneity, 59 34–35 wiki, 56–57 extranet, 33–34 Wikipedia, 144 Atlassian, 51 Eiji Toyoda, 1–3 email, 3, 34 F attachments, 39 fan sites, 117 change notification, 49, 60 FAQ, 22, 32 collaboration, 130, 142 Finance Team, LeapFrog, 92 documents, 37 financial disclosure laws, 89 editing, 55–56 financial services industry, 71 enterprise wiki, 45 firewalls, 19 reduction, 39 Sun Microsystems, 61 subscription, 104 flaming, 29 wiki, 104, 137, 147–148 Fly Fusion, 92, 93 vs. wiki, 55–57 folksonomy, 134 email link, wiki as, 69 forums, 130–131 Email to Wiki, 22 FOSS Open Hardware Emma. See Enterprise Management Documentation, 62 and Media front-office, back-office to, 54–55 employees. See new employees FTP, 130 empty pages, 22, 112 FutureLinks, 22 deletion, 115 from too much structure, 114 EndNote, 136 G English, 67 gatekeepers, intranet, 58 Enterprise 2.0, 150 Google, 132 Enterprise Management and Media Google Video, 147 (Emma), 18–23 grammar, 145–146, 148 WikiChampion, 19 GraphXML, 139 Index ■ G–K 161 grassroots, 21 content, 88 Groove.net, 138 gatekeepers, 58 groups John Hopkins University, 38 design groups, 104 vs. wiki, 57–58 newsgroups, 137 Invitation, 22, 38, 104, 146 permissions, 131–133 adoption phase, 94 Constitution Day, 128 Red Ant, 78 H iPod,63–64 hierarchy, 48 ISBNs, 136 content, 114 IT, 150 control, 42 italics, 47 flattening, 125 iTunes, 64 wiki, 44 Higdon,Jude, 81–85 Higgs, Peter, 129–139 J Hillhouse, Tom, 127–128 Java, Emma, 18 homepage JavaPolis, 101–102 projects, 104 collaboration, 102 as table of contents, 115 JIRA, 21, 134 How to Use this Wiki, 22 Atlassian, 137 HTML, 47, 133 Jobs, Steve, 64, 125–126 human intelligence, 42 John Hopkins University, Hurricane Katrina, 82 37–39 Hypergraph, 139 blogging, 38 hyperlinks, 47, 147 intranet, 38 meetings, 38 judgment,89–90 I iCAL, 105 IdentityMatters, 104 K ignorance, 116 Kay, Alan, 9 IM screen names, 146 Kerrydale Street, 117–119 images, 147 Champion, 118 information growth, 118–119 centralization, 105 registration, 118 filtering, 77 WYSIWYG, 118 redundancy, 50–51, 91 Kiichiro Toyoda, 1 security, 91 KM. See knowledge management sensitivity, 88–89 knowledge base, 32–33 intellectual property, 88–89 knowledge management (KM), intentional error, adoption phase, 98 41–43 intranet, 33–34, 38 failure, 122 CM, 57–58 workflow, 42 162 Index ■ L–N

L collaboration, 130 language, 67 John Hopkins University, 38 laptops, security, 71, 91 templates, 52–54 large-scale adoption. See adoption wiki, 147 LaTeX, 26 meta data system, 136 LDAP. See Lightweight Directory Constitution Day, 128 Access Protocol Microsoft, 29 LeapFrog, 17–23, 92 Microsoft Word. See Word Finance Team, 92 A Million Penguins, 122 Levy, Steven, 64 misunderstanding, 116 LGPL, 134 Mozilla, 125 Lightweight Directory Access MS Project Server, 21 Protocol (LDAP), 45, 65, 90 MySpace, 22, 38, 146 NMP, 132, 134 MySQL database, 101 link(s) broken, 123 citation, 136 N email, 69 Naming Conventions, 22 hyperlinks, 47 National Constitution Center, linkage enhancer, 137 127–128 NMP, 138 national mapping project (NMP), LinkedIn.com, 137 129–139 logins, 79, 132 blogging, 134 Los Angeles Times, 122 collaboration, 133 Lunch, Red Ant, 78 Confluence, 130, 134, 136–137 Lunch Menu, 22 cross-linking, 133 universities, 84 databases, 138 editing, 133 LDAP, 132, 134 M linkage enhancer, 138 Mac G4, 130 objectives, 130–131 Magnet, 22, 38 RSS feeds, 133 Maintainer, 22, 38. See also Nature, 27–28 PageMaintainer Networked Info, 22 Calado as, 104 networking sandboxes, 137 maintenance, Red Ant, 77 NeuroScholar, 134 Manager Lockdown, 113–114 new employees, 105 managers adoption phase, 98 editing, 113–114 welcoming, 104 transparency, 114 New Starter, 22 market testing, 64 newsgroups, 137 meetings, 31, 38 newsletters, 137 agendas, 147 NMP. See national mapping project Index ■ N–P 163 notification. See change notification Constitution Day, 128 Nupedia, 26 enterprise wiki, 50, 144 groups, 131–133 turning or off, 144 O users, 131–133 obstacles. See anti-patterns personal spaces, 51 offline work, 148 adoption phase, 95 OneHammer, 22 blogging, 68 OneWikiSpacePerGroup, 22, pilot program, 67–68 83, 104 phone calls, collaboration, Constitution Day, 128 130 Red Ant, 77 physical community wiki, OPML, Confluence, 139 28–29 Oracle, 21 pilot programs Orkut.com, 137 to adoption, 87–100 out of office calendars, 105 editing, 68 OverOrganizer, 108–109 house rules, 66–67 OverviewPages, 22, 83 long term,70–71 participants, 65 P personal spaces, 67–68 PageMaintainer, 88, 123, 146 phases, 90 pain points, 66 purpose, 66 passwords, 79 recruitment, 66 pattern page, 14 representation, 65 patterns. See also people patterns Scaffold, 68–69, 70 adoption phase, 10, 13 size, 65 for wikipatterns.com, 22 templates, 68–69 PDF, 134 time frame, 64–65 accuracy, 145 wiki, 63–72 exporting to, 147 plug-ins peers calendar, 105 directory,30–31 Hypergraph, 139 review, 26 software, 54 support, 93 Poker, 22 people anti-patterns, 10, 12 privacy,5–6 wikipatterns.com, 22 enterprise wiki, 144 people patterns, 10, 12 privileges. See permissions wikipatterns.com, 22 product development, 32 Permission Granted, 22 profile pages, 8 permissions, 34, 45 projects,31–32 access, 131–133, 144 documentation, 38 anonymity, 132 homepage, 104 Confluence, 144 information, centralization, 105 164 Index ■ P–S

projects (continued) S management Sandbox, 111 with CM, 149 Scaffold, 22, 38 with wiki, 149 Constitution Day, 128 planning, 136–137 pilot program, 68–69, 70 pseudo-anonymity, 138 Red Ant, 77 public website, 35, 50 universities, 83 scalability, 82 SEC. See Securities and Exchange Q Commission Queensland University of Securities and Exchange Technology (QUT), 129–139 Commission (SEC), 71 quotation citations, 123 security, 5–6, 29–30. See also QUT. See Queensland University of confidentiality; permissions Technology CMS, 82 firewalls, 19, 61 R information, 91 recruitment laptops, 71, 91 pilot programs, 66 seed content, adoption, 97 wiki, 151 seed spaces, 93 Red Ant, 75–79 segment analysis, 138 agendas, 78 Selective Rollback, 22 enterprise wiki, 76 universities, 84 Invitation, 78 shared drive, vs. wiki, 58–60 OneWikiSpacePerGroup, 77 Shibboleth, 82 transparency, 76, 78–79 simultaneous editing, 59 WikiZenMaster, 77 Sinbad, 29 redundancy, 50–51, 91 Single Problem, 22, 105 registration, 62 adoption phase, 96–97 Kerrydale Street, 118 smalltalk programming language, release notes, 105 9 renegades, 121–122 Snowden, Dave, 42 Resin web server, 101 social control, content control from, Rethans, Anthony, 90 102 revision history, 48–49, 142 social security numbers, 91 rights expression language, 131 software, 43 ROI, 150 control, 49 RSS feeds features, 124 change notification, 49, 60, plug-ins, 54 142 software design patterns, 9 enterprise wiki, 45 Sony Ericsson Developer World NMP, 133 Wiki, 66–67 RSVPs, 33 sourceforge.net, 134 Index ■ S–U 165 spaces, 19–20, 44 ThreadMode, 22 StartingPoint, 22, 38 universities, 84 adoption phase, 95 TomCat, 19 Red Ant, 78 Toyota Motor Corporation, student information system, 1–3 37–39 training, 22 subscription, email, 104 adoption phase, 93 Subversion, 21 transparency, 121 Subversion source code repositories, Atlassian, 51–52 21 managers, 114 sub-wikis. See spaces Red Ant, 76, 78–79 Sun Microsystems, 61–62 Trellis pattern, 104 collaboration, 87–88 trolling, 109–110 enterprise wiki, 61 Sun Microsystems, 62 firewalls, 61 trust, 39 trolling, 62 vs. control, 49–51 valism, 62 typos, 123, 133 support site, 32–33 support system, adoption phase, 93 U Udell, Jon, 26 universities, 81–85. See also John T Hopkins University; Queensland table formatting, 133 University of Technology table of contents, homepage as, assignments, collaboration in, 85 115 BarnRaising, 84 tacit knowledge, 43 blogging, 81 tagging, 48 Lunch Menu, 84 Taiichi Ohno, 2–3 research, 134–135 task checklists, 77, 136–137 Scaffold, 83 task management, 136–137 Selective Rollback, 84 Taylor,Chris,122 ThreadMode, 84 team management, 136–137 WikiZenMaster, 84 technology, dependence, 122 URLs, 132, 146 templates, 52–54. See also Scaffold use policy, wiki, 87–90 CM, 52 user(s) Constitution Day, 128 permissions, 131–133 meetings, 52–54 profiles, 93 pilot programs, 68–69 user-generated templates, Red Ant, 77 52–54 user-generated, 52–54 user-licenses, from Atlassian, test space. See Sandbox 134 Test Track Pro, 21 Using Wiki in Education (Mader), 35 166 Index ■ V–W

V images, 147 vandalism, 29 vs. intranet, 57–58 Sun Microsystems, 62 IT, 150 Viral, 22, 38 Mac G4, 130 virtuous cycles, 132 meetings, 147 newsgroups, 137 newsletters, 137 W physical community, 28–29 Wales, Jimmy, 26 pilot program, 63–72 Web 2.0 tool, 4, 54–55, 137 processes, 123–124 WebDAV, 105, 130 project management, 149 welcoming recruitment, 151 adoption phase, 95 server, 43 new employees, 104 vs. shared drive, 58–60 The Whole Earth Catalog, 126 software code, 43 ”Why commercial wikis don’t spaces, 19–20 work” (Taylor), 122 term use, 115 wiki, 3–5. See also enterprise wiki URLs, 132, 146 accuracy, 145 usability, 133 all-virtual, 28–29 use policy, 87–90 blogging, 137 wiki markup, 45–46 changes, 152 Confluence, 46 chatting, 137 Wiki not Email, 22, 38 clients, 76 WikiChampion, 6, 88, 145 CM, 44 adoption phase, 94, 123 vs. CM, 134 Calado as, 103–105 collaboration, 103, 151 Emma, 19 common goals, 122–123 as renegade, 121–122 as comprehensive guide, 118 WikiFairy, design group as, as conference website, 102 104 content, 146 WikiGardener, 84, 88, 123, 145 contributors, 131 WikiGnome, 38, 145 data analysis, 76–77 Calado as, 104 deletion, 142–143, 152 Red Ant, 77 editing, 56–57 WikiPaintBrush, 22, 115–116 email, 104, 137, 147–148 wikipatterns.com, 9–14, 22 vs. email, 55–57 author’s role, 72 as email link, 69 public website, 35 focus, 122–123 as wiki resource, 123 as forum, 130–131 Wikipedia,5–6, 25–35, grassroots support, 6–7 130, 151 growth, 118–119 accuracy, 26, 27–28, 30 hierarchy, 44 editing, 144 Index ■ W–Y 167

history, 26–27 collaboration, 142 openness, 29 exporting to, 147 Wikiphobia, 110 work flow, KM, 42 Wikitorial, 122 working offline, 148 WikiTroll, 109–110 WYSIWYG, 22, 47–48 WikiWikiweb, 4 Constitution Day, 128 WikiZenMaster, 22, 38, Kerrydale Street, 118 104 design group as, 104 Red Ant, 77 X universities, 84 XML, 29, 139 WIP page, 77 Word, 134 Y accuracy, 145 YouTube, 147