Enterprise Solutions for the Global Economy

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company Building compassionate human connections through language, technology & workforce solutions

We are a US-based company providing enterprise solutions that empower companies to achieve success in the global economy and connect them with employees, vendors, and customers in over 170 languages 24×7, through any modality, from any location. Customizable Enterprise Solutions

• Language Solutions - Interpretation, , Localization, Multilingual Content Moderation/Creation and Language Quality Assessment Services • Workforce Solutions - Staffing • Multilingual Contact Centers - Business Process Outsourcing (BPO) • Proprietary & Compliant Language Services Delivery Platform - ADAPT

Our company holds several, highly-audited certifications, including ISO 9001:2015, ISO 13485:2016, EN 15038:2006, and M/WBE Certification. We value clients’ privacy and security, and maintain compliance with strict regulations.

Akorbi recently made the Inc5000 list of fastest-growing private companies in the US for the 4th year in a row. With 166% growth in the last three years, Akorbi was named the 11th largest language service provider (LSP) in the US by global market research and international consulting company, Nimdzi Insights LLC.

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company

Interpretation Solutions

Akorbi - Your Partner for Interpretation Solutions

Akorbi works exclusively with qualified and certified interpreters. We are ready to meet your interpretation needs at a moment’s notice, anywhere in the world. We ensure the most qualified resource is matched to each and every interpretation request. You’ll be able to choose from the following solutions:

On-Site Interpretation Akorbi’s highly qualified interpreters are available on short notice to support your clients’ requirements. We’ll match your needs with an interpreter who has extensive knowledge of your subject matter, understands cultural preferences, and selects the right words for a spoken interpretation instantly and without fail.

Telephonic Interpretation Akorbi provides real-time telephone interpreter services in over 170 languages.Telephone interpreters are available 24/7. Just call our live-answer operators today, and we’ll have you connected with a qualified phone interpreter in 60 seconds or less.

Video Interpretation Get an interpreter anywhere in the world and at any time. Remote sites or secure locations no longer present problems for interpretation services. Akorbi’s revolutionary video interpretation service increases speed to market and improves cost efficiency while allowing your medical facility to seamlessly communicate with patients.

Access a Linguist with ADAPT Get an interpreter anywhere in the world and at any time. Remote sites or secure locations no longer present problems for interpretation services. Akorbi’s revolutionary phone and video interpretation service increases speed to market and improves cost efficiency while allowing your medical facility to seamlessly communicate with patients.

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company ASL & Video Interpretation Solutions

Easily Connect with the Deaf and Hard-of-Hearing Community

For more than 15 years, Akorbi has helped clients around the world break down communication barriers and connect with others through our Interpretation, Translation, and services in more than 170 languages, including American Sign Language.

Akorbi’s RID certified sign language interpreters are available for scheduled appointments, including after-hours support for emergencies. All interpreters must go through compliance training as well as OIG (Office of the Inspector General)/SAM (System for Award Management) background screenings, and records are checked and updated monthly.

Akorbi is honored to be able to bridge communication gaps between the Deaf and hard-of-hearing, and others. We give “voice” to individuals in a variety of businesses, organizations, and personal circumstances via American Sign Language (ASL) and Certified Deaf Interpreters (CDI). While we can provide in-person sign , we also offer global video interpretation through our patent-pending ADAPT, powered by Akorbi.

Akorbi’s Langauge Solutions Delivered with ADAPT

ADAPT, the powerhouse platform behind our services, provides access to services when, where, and how they are needed. With this platform, users can schedule, coordinate, and access telephone, video, or in-person interpreting services, or host a video conference for up to 150 participants.

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company Localization & Translation Solutions

Akorbi - Your Partner for Localization & Translation Solutions

Akorbi offers comprehensive and customizable localization solutions in over 170 languages. We work with specialized industry experts and professional linguists native in the target language in order to translate complex documentation with complete accuracy.

With Akorbi you have access to a variety of translation and localization solutions to help you meet your global business needs. We help give your product/service the look and feel of having been created specifically for a target market, no matter their language, culture, or location. You can depend on a high level of project accuracy, dependability, security and efficiency.

Localization & Translation Solutions Include: • Document Translation • Website localization and maintenance • Software and app localization • with premium post-editing • Language Quality Assessment (LQA) • Transcription • Transcreation • Content moderation • Alternate Formats (Braille transcription, remediation, large print)

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company Workforce Solutions

Global Provider of Technical, Professional and Multilingual Staffing Solutions

Some of the largest companies, vendor management systems (VMS) and managed service provider (MSP) programs in the world rely on Akorbi for their technical, professional, high-volume, multilingual and bilingual staffing needs in the U.S. and globally. With Akorbi, you’ll get flexibility, fair pricing, proven methodologies and a global reach. We specialize in multilingual and technical professionals who can support your operations anywhere in the world. Our multilingual leadership team is ready to support your contract, contract-to-hire, direct-hire, statement of work and payroll needs.

Collectively, our team has more than 150 years of staffing industry experience and our many certifications include Minority and Women’s Business Enterprise (MWBE), Women’s Business Enterprise (WBE), State of Texas HUB and ISO 9001:2015.

Our Process – The Akorbi Way

Akorbi is ISO 9001 certified and follows a proven methodology, as well as quality and compliance measures that you can count on.

• At Akorbi, you’ll have a dedicated delivery manager and team of recruiters who are specialized in your industry and can identify the right candidates for you. • All candidates are carefully screened over the phone or face-to-face to ensure they are technically and professionally qualified. • References are checked and technical screens are conducted. • Resumes are submitted to clients only if candidates pass Akorbi’s rigorous screening process. • If the client approves, our recruiter coordinates a face-to-face or phone interview with the candidate. • Before and after the interview, the Akorbi recruiter will speak with the candidate to answer his or her questions. • If red flags appear, our recruiter will halt the process and discuss them with the client. • After the interview, the Akorbi recruiter will contact the candidate to review. • The recruiter will provide the candidate’s feedback to the client. • When the client decides to hire the candidate, Akorbi will proceed with the onboarding process, which includes background checks, drug screening and other details requested by the client.

Industry Experience:

• Information Technology • Administrative • Accounting & Finance • Legal • Sales & Marketing • Telecommunications • Multilingual

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company Multilingual Contact Centers - BPO

Akorbi’s worldwide contact centers provide multilingual support, bilingual agents, competitive rates and exceptional quality. We’ll work with you to best support your business goals and ROI objectives with our wide array of customized BPO services. Services Provided for Any Industry Include (but are not limited to):

Inbound Outbound Email/Chat Language Services • Customer Service • Sales & Lead Generation • Social Media • Interpretation • Help Desk • Database Management • Data Mining • Translation • Enrollment & • Back Office • Content Moderation • Transcription Applications

Our Global Locations:

Akorbi’s state-of-the-art facilities provide:

• Locations in the U.S., Central & South America, Carribean and Africa to best suit your business needs. • 1000+ seat capacity. • Access to exceptional Spanish-English bilingual speakers and the ability to support over 170 languages. • Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior. • Fully redundant data and communications infrastructure. • Completely integrated security system, access control and cameras. • Integrated UPS and on-site generator systems to ensure 100% uptime.

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company A Trusted Partner

Certification: Women-Owned Enterprise Certification body: Women’s Business Enterprise National Council - Southwest Objective: Certified to conduct business as a woman-owned business.

Certification: ISO 9001:2015 Certification body: SRI Objective: ISO 9001 certified staffing and translation company.

Certification: ISO 13485:2016 Certification body: SRI Objective: Certified to provide language translation and related services for the medical device industry.

Certification: EN 15038:2006 Certification body: Makor Management Objective: The scope of the certification includes translation, interpretation, language and cultural training services, and information security, including statutory and regulatory requirements for the Health Insurance Portability and Accountability Act (HIPAA).

Certification: Small Business Enterprise Certification body: Women’s Business Council - Southwest Objective: Certified to conduct business as a small business.

Certification: Women-Owned Enterprise Certification body: North Central Texas Regional Certification Agency Objective: Certified to perform business at the local government level as a MWBE.

Certification: Historically Underutilized Business Certification body: State of Texas as a Historically Underutilized Business Certification and Compliance Program Objective: Certified to perform business at the state government level as a MWBE.

Certification: MWBE Minority Business Enterprise Certification body: State of Tennessee Objective: Certified to perform business at the state of Tennessee level as a Minority Business Enterprise.

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company Consulting With Akorbi We also advise clients on Enterprise management processes, quality controls, compliance requirements and best efficiencies for organizing and processes. We are available for calls from 9AM to 6PM CT. Call us for further information!

Headquartered in the United States

Corporate Offices: Connect with us online:

6504 International Parkway www.akorbi.com Suite 1500 Plano, Texas - 75093, USA @akorbiUS

Phone: 214.256.9222 Akorbi Toll Free: 877.425.6724 Fax: 214-594-5908 @akorbi

Akorbi | www.akorbi.com | 1.877.4.AKORBI A HUB - WBENC, ISO 9001:2015, ISO 13485:2016, EN 15038:2006 Certified Company