DOCSLIB.ORG

Annual Review 2018 | Zurich Insurance Group

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Annual Review 2018 | Zurich Insurance Group Zurich Insurance Group Annual Review 2018 A customer-led transformation Welcome to the 2018 Review About us Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. 54,000 >210 1872 Employees Countries and territories History Our employees are one of our greatest strengths. Our business is balanced between Europe and North We have experience in our industry going back Recognized as a leading global employer, we are America, and we have a significant participation in almost 150 years. This gives us not only knowledge proud of our diverse workforce and our ability to growing regions and markets in both Latin America and expertise, but also allows us to look toward attract top talent. and Asia Pacific. the future with confidence. USD 4.6 bn USD 3.7 bn USD 3.8 bn Business operating profit 1 Net income attributable to shareholders Total amount of impact investments 7 12.1% USD 3.8 bn 2.1 tons Business operating profit Cash remittances 4 CO2e emissions per employee after tax return on equity 2 (tons per FTE) 8 USD 51.6 bn USD 195 bn 22% Total revenues 3 Investment portfolio 5 Female participation in Leadership Team CHF 44.4 bn Z-ECM 125% >760,000 Market valuation as of Zurich Economic Capital Model (Z-ECM) Number of customers interviewed December 31, 2018 ratio estimated as of December 31, 2018 6 through Zurich’s NPS program 9 AA-/stable Standard & Poor’s financial strength rating of Zurich Insurance Company Ltd as of December 31, 2018 1 Business operating profit (BOP) indicates the underlying performance of the Group’s business units by eliminating the impact of financial market volatility and other non-operational variables. 2 Shareholders’ equity used to determine ROE and BOPAT ROE is adjusted for net unrealized gains or losses on available-for-sale investments and cash flow hedges. 3 Total revenues excluding net investment result on unit-linked investments. 4 Cash remittances for full year 2018. 5 Market value of the investment portfolio (economic view). 6 The Z-ECM is an internal measure of capital adequacy and reflects midpoint estimates with an error margin of +/– 5 pts. 7 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million). 8 Number shown as of 2017; 2018 data will be available in Q2 2019. 9 In 2018, Zurich interviewed over 760,000 customers (including Zurich Santander) in over 20 countries through its NPS (Net Promoter Score) program. Zurich Insurance Group 1 Annual Review 2018 Contents Message from our Chairman 2 Our industry is in the midst of a profound transformation. Led by what customers need and expect, enabled by digital technologies, we are well positioned to adapt to these changes that will define Message from our Group CEO 4 our business not only today, but also tomorrow.” Mario Greco Group Chief Executive Officer Our strategy 8 Our business model 10 Our stakeholders 12 Financial information 28 More information 32 Our 2018 reporting suite The Annual Report provides comprehensive information on our business activities in 2018. The Annual Review offers similar information in a shorter, more visual format. Both are available online and in print. Zurich Insurance Group Annual Report 2018 A customer-led transformation Our cover: Swiss business customer Felix Pfister, his wife Maya Pfister-Gerber, and cat Fifille, at Pfister’s gardening business in Zurich, with Zurich’s Q4_2018_01_AR18_Group_Overview_en.indd 1 27.02.2019 20:10:54 Norberto Orbetti. Zurich Insurance Group 2 Annual Review 2018 Message from our Chairman On the path to success We are on a challenging but We set the right priorities and we are now rewarding journey to become a truly customer-led insurer. starting to reap the benefits of the course Our aim to also be a leader in we have chosen.” sustainability reinforces and Michel M. Liès builds on our strengths and Chairman of the Board of Directors expertise, and complements our strategy. Zurich Insurance Group 3 Annual Review 2018 First impressions Technological empowerment has raised our From transitioning to a new carbon- The past year has been one of transformation – customers’ expectations. But if Zurich can sensitive economy to adapting to a new both for Zurich and for me personally. help them enhance their lives and activities digital workforce, the impact of macro- In these first months as Chairman, I havetaken through our products and services, there level forces on people, communities and time to deepen my insight into this great is great potential to increase our value and the world will be immense, and Zurich company. Having been able to immerse, reflect relevance to all stakeholders. As our strategy understands that its core capabilities can and understand, I am pleased to report my takes hold, we are providing robust returns have a positive impact in securing confidence that Zurich’s transformation is putting and strong investor confidence, meeting an inclusive and resilient future. We are us on a good path to success. Zurich has the investors’ expectations and delivering on our proud of the efforts we have made to knowledge and expertise to achieve our aims. financial targets. We will propose to shareholders date, but even more excited about the What truly sets us apart is our people, and an increase in the dividend to CHF 19 per share, possibilities we can envision. the commitment they are demonstrating each further demonstrating our strength following day to driving the transformation. Our people a set of strong and sustainable results Looking to the future will drive our success: from our diverse and in 2018. Going forward, our focus will be on experienced management team, a passionate Living up to our brand implementing and executing our and skilled workforce, to people just starting transformation. The Board has an important on their career paths. I have been privileged For nearly 150 years, Zurich’s brand has oversight role, ensuring that long-term to witness this process in action – including stood for technical excellence, an open and thinking is embedded into the process. through our Make the Difference program collaborative approach and both global To facilitate this, I am ensuring that and country visits – and look forward to seeing and local expertise. Today, we are strengthening management benefits from the rich and many more examples in future. this identity by embracing the wider role diverse array of perspectives represented that insurance and risk management can play among my fellow Directors, and that we Our strategy builds confidence in people’s lives, in protecting companies and collectively understand both the challenges strengthening communities, and in addressing and opportunities that lie before us. Zurich’s Our strategy to become one of the first society’s most pressing challenges. Risk, after customer-led insurers puts us on the right ambition is a bold one, but we have all the all, is our expertise, and that understanding has ingredients in place to succeed. I look forward path. It reflects a clear understanding of never been in greater demand. today’s fast-changing world, and identifies to continuing to play my part and updating the right actions for us to take. you again in due course. Michel M. Liès Chairman of the Board of Directors Our business segments Property & Casualty Life Farmers Property and casualty insurance Protection, savings Management services related and services, risk insights. and investment solutions. to property and casualty insurance. USD 2.1 bn USD 1.6 bn USD 1.6 bn Business operating profit Business operating profit Business operating profit USD 33.5 bn USD 33.4 bn USD 3.2 bn Gross written premiums and policy fees Gross written premiums, policy fees Management fees and other and insurance deposits related revenues Zurich Insurance Group 4 Annual Review 2018 Message from our Group CEO Delivering on our commitments A changing world demands After reshaping our business, Zurich is focus and a clear understanding of how to create value. well-positioned to face this transformation Zurich is delivering on both from a position of strength. ” while transforming itself Mario Greco for a digital age. Group Chief Executive Officer Zurich Insurance Group 5 Annual Review 2018 Embracing a customer-led We exhibit more underwriting discipline But our growth has not been limited to transformation and manage our cost base more efficiently. acquisitions. We also established a series We are meeting or even exceeding our of collaborations that expand our service In a world undergoing such fundamental 2017 to 2019 financial targets, including offerings and gain us new ways to access change, it is critical that organizations profitability, capital strength and cash customers, ranging from new mobility consciously choose their path, make clear remittances. And we are delivering one solutions through Bright Box to smart home commitments to how they will travel along of the top total shareholder returns in services with Vodafone to cyber prevention that path, and then regularly examine their the insurance sector. capabilities with Cyence. In addition, we surroundings to ensure progress is being developed new offerings internally, made. At Zurich, the path we have chosen is Together with these accomplishments we including an insurance-on-demand device not to resist the digital revolution or to cling are also achieving profitable growth through coverage for millennials in Spain and to old models.
Load more

Recommended publications
  • Connected Car Platform…Ready to Use
    by bright box Connected Car Platform…ready to use Robert Schuessler, VP Europe, Vienna/Austria [email protected]! 1 oem.myremoto.com +43 664 1634 166 About bright box An international vendor of connected car technology CONNECTED CAR PLATFORM MOBILE SOLUTION FOR OEMS AND DEALERSHIPS BIG DATA SERVICES Soſtware and hardware for Connected Car implementation Dealer Mobility™ — a mobile and support platform that connects Custom soſtware development dealerships and customers for car makers and dealerships Car makers among 5 clients Partner of the year DRIVERS Azure Service for 250 K+ CONNECTED Business Bright box — an DEALERSHIPS international company 400+ CONNECTED with offices in 7 countries 2 Connected Car Platform Bright box Ecosystem iWatch App Powerful Cloud Infrastructure Hardware Portals for OEM, Mobile Apps dealerships, and insurance companies Smart car with telematic/remoto 3 ABOUT BRIGHT BOX Big data approach CAR DATA: ERRORS, GEO DATA, SENSORS App BIG DATA CLOUD USER INFORMATION USER INFORMATION OEM, SOCIAL NETWORKS CLIENT PROFILES DEALER, INSURANCE COMPANY DEALER DATA USER INFORMATION Dealer Mobility • The most advanced data protection technologies • 99.9% guaranteed uptime 4 Authorized supplier as a NISSAN as an OEM component as an Infiniti authorized authorized supplier of KIA factory Russia supplier Nissan SmartCar Kia Remoto Infiniti Sence 5 Customer Service Customer Service Car remote control Door locking/ unlocking Trunk Climate control Horn and parking lights * in case of appropriate hardware units installed in
    [Show full text]
  • Automotive OEM Cloud Strategy
    Automotive OEM Cloud Strategy Pareekh Jain August 2020 Introduction: Cloud Computing in Automotive Domain ▪ Automotive industry has multiple divisions, subsidiaries, and product lines across countries. Also auto OEMs are increasingly establishing alliance due to the ACES trend and joint-go-to-market. Due to this, auto OEMs often run into deep silos, enabling BU owners to take decision for software implementation decisions. So, we have observed presence of different cloud vendors in pockets. To gain more visibility and close collaboration, auto OEMs are now trying to centralize their operations. ACES trends and digital services are also accelerating cloud adoption for the OEMs. ▪ Cloud has come a long way from IaaS offerings to SaaS mindset. Though some auto OEMs are using cloud computing for infrastructure purposes, most of the OEMs are leveraging cloud for connected operations, digital services offering, and ACES purposes. As hyperscalers are also providing IoT platforms, so cloud computing is used along IoT tenets. ▪ In our research of auto OEMs’ cloud computing adoption, we have not included ICT solutions, cloud database and cloud-enabled enterprise application implementations. Our focus is on industrial side of automotive applications and new-age mobility applications. © 2020 Pareekh Consulting. 2 Major Auto OEM Cloud Vendors Description AWS: Cloud-connected vehicles, ACES, mobility services ; Toyota Azure: Cloud computing platform for Toyota Connected, drive R&D AWS: Industrial cloud platform; Azure: Automotive cloud for connected
    [Show full text]
  • The Connected Vehicle in Catalonia May 2019
    The Connected Vehicle in Catalonia May 2019 Technology Report The Connected Vehicle in Catalonia: Technology Report ACCIÓ Government of Catalonia The entire contents of this document are available under a Creative Commons licence. Unless otherwise noted, reproduction, distribution and public communication are permitted, provided appropriate credit is given, the material is not used for commercial purposes and derivative works are not distributed. A summary of the licence terms and conditions is available for consultation here: https://creativecommons.org/licenses/by-nc-nd/4.0/ Elaborated by ACCIÓ’s Strategy and Competitive Intelligence Unit Applus+ IDIADA In collaboration with Catalonia Trade & Investment. Innovation Unit Barcelona, May 2019 The Connected Vehicle in Catalonia| Technology report May 2019 | 3 Contents 1. Definition of the Connected Vehicle and Its Importance to Industry 4 2. Main World Magnitudes 11 2.1. World Connected Vehicle Market 12 2.2. Main Regions and Important Hubs in the World 15 2.3. World leading companies in Connected Vehicles 17 2.4. Top Global Investors 18 3. Macrotrends and Trends in The Connected Vehicle 23 4. Future Applications by Demand Sector 26 5. The Connected Vehicle in Catalonia 28 5.1. Main Conclusions of Mapping 29 5.2. Ecosystem Companies and Agents 31 5.3. Technology and Research Centres Working in Connected Vehicle in Catalonia 32 5.4. Connected Vehicle Business Cases in Catalonia 38 The Connected Vehicle in Catalonia| Technology report May 2019 | 4 1. Definition of Connected Vehicle and its importance to industry The Connected Vehicle in Catalonia| Technology report May 2019 | 5 1. The vehicle of the future: main trends of change in the automotive sector The mobility and the automotive industries are evolving following four main trends that will define how the vehicle of the future will be: The vehicle is undertaking Fossil fuel-based propulsion tasks of driving and the driver is being replaced by electrical is becoming an observer and, components.
    [Show full text]
  • Voiture Connectée
    Étude comparative internationale #benchmarkinternational La voiture connectée Contributions des services économiques des pays suivants : Allemagne, Chine, Corée, États-Unis, Israël, Japon, Royaume-Uni, Suède Une analyse comparée réalisée à la demande du Conseil général de l'économie, de l'industrie, de l'énergie et des technologies et de l’Inspection générale des finances Mars 2017 La direction générale du Trésor (DG Trésor) s’efforce de diffuser des informations exactes et à jour, et corrigera, dans la mesure du possible, les erreurs qui lui seront signalées. Toutefois, elle ne peut en aucun cas être tenue responsable de l’utilisation et de l’interprétation de l’information contenue dans ce document. Ce document de travail, réalisé par le réseau international de la DG Trésor sur la base d’un cahier des charges et questionnaire précis fournis par le(s) commanditaire(s), permet de disposer d’un panorama de diverses situations à l’international. Toutefois, il ne constitue d’aucune manière une prise de position de la DG Trésor (et par extension celle du ministère de l’économie et des finances) sur le sujet donné. DG Trésor – Stratégie, études et pilotage SOMMAIRE INTRODUCTION .................................................................................................................. 4 ALLEMAGNE ...................................................................................................................... 17 CHINE...............................................................................................................................
    [Show full text]
  • Catalyzing Connected Car Proliferation
    Catalyzing Connected Car Proliferation ehicle connecti vity is expanding at a rapid rate. In fact, according to Gartner, by 2020, there will be V Remote a quarter billion connected vehicles on Monitoring & Safety Soluti ons the road, enabling new in-vehicle services Control Soluti on Awareness and automated driving capabiliti es. Driving Phase Currently, automoti ve connecti vity focusses on driver comfort, safety, enduring car automati on and provides Accident free boundless business opportuniti es Sensing Driving Autonomous at various stages of connected car Phase Driving Phase implementati on. Implementati on of this V2X Cloud may surface various challenges, which need several catalyzing agents to enhance IN-V the connected car proliferati on. Autonomous Driver Comfort & The three basic connected spaces – In- Features Experience vehicle connecti vity, V2X connecti vity Synchronized, and cloud connecti vity – are being driven Cooperati ve Cooperati ve Driving Phase by several factors during connected car Driving Phase implementati on phases. While some of these factors would create new challenges, others would enable novel technological soluti ons to ensure the Innovati ve smooth movement of the connected Business world from one phase to the other. Soluti ons Advancements in technological areas related to safety systems, display, Connecti ve Connected Car Connected Car and telemati cs combined with the Space Segments Implementati on Soluti ons developments in V2X and telecom would Phases result in newer soluti ons for safety and driver comfort. Technological progression Implementa on phases in connec ve spaces for connected car solu ons can transform the existi ng limitati ons into opportuniti es and would require infrastructure & technological catalyzing data derived from various automoti ve strong catalysts to bridge the gaps and soluti ons.
    [Show full text]
  • OLYMPIADES DES MÉTIERS P.16 Athlètesathlètes Enen Licelice
    RECHANGE TRANSPORT PartsAdvisor : du nouveau Les nouveaux tachys 46 923 dans le monde de la pièce sont annoncés exemplaires En phase test, ce site s’annonce comme une En 2019 devrait apparaître la nouvelle plateforme de mise en relation entre garagiste génération de chronotachygraphes Mise en et distributeur, mais aussi comme source intelligents. Leur mission : faciliter distribution d’appro pour ce dernier. L’Alliance Renault- les contrôles et mieux lutter contre certifiée Nissan serait derrière ce laboratoire. P. 46 les fraudes. P. 57 Numéro 46 | Avril 2017 OLYMPIADES DES MÉTIERS P.16 AthlètesAthlètes enen licelice AUTO SOMMAIRE 3 N°46 Avril 2017 ACTUALITÉS Planète 04 Actualités France 06 ÉLECTION PRÉSIDENTIELLE 08 Le CNPA interpelle les candidats Fidèle à la tradition, le CNPA a interpellé les candidats aux prochaines échéances électorales Caroline Ridet via un livret de propositions. Au sommaire: Rédactrice en chef dix questions centrées sur la mutation de la mobilité, ÉDITO histoire de capter l’attention des politiques! Osons l’enthousiasme VOS RÉGIONS 10 as question de se laisser « plomber » par l’ambiance Enseignes 14 grisâtre préélectorale, érigeant en sport national le french P bashing. Laissons-nous enthousiasmer. FOCUS 16 Enthousiasmant, les jeunes athlètes de l’artisanat qui pendant quatre jours ont tout donné en mode marathon pour être sacré VENTES VN/VO champions nationaux des Olympiades des Métiers. Une com- pétition de l’ex cellence de leur savoir-faire qui donne foi dans Distributeurs VN 20 ces filières pros comme horizon porteur d’avenir. Un enthou- siasme qui va porter les meilleurs à représenter la France 20 GARANTIE CONSTRUCTEUR au concours international.
    [Show full text]
  • News Release
    News Release Zurich acquires Bright Box to strengthen capabilities in connected cars • Acquisition will increase Zurich’s capabilities in connected car technologies and mobility • Acquisition will strengthen Zurich’s proposition for car drivers, car dealers and original equipment manufacturers • Acquisition will facilitate new insurance services leveraging telematics- enabled data analytics Zurich, December 22, 2017 – Zurich Insurance Group (Zurich) announced today that it has acquired 100 percent of the shares of Bright Box HK Limited (Bright Box) and its subsidiaries. The company was founded in 2012, is headquartered in Hong Kong, has operations in Europe and conducts business globally. It provides telematics solutions that link drivers to their vehicles, and the vehicles to networks of car dealers and original equipment manufacturers (OEMs). Zurich’s strategy is focused on providing simple and innovative propositions through products and services centered on customer needs. Bright Box will contribute by further expanding Zurich’s focus on mobility through tailored services, enhanced by digital interactions with car drivers and closer collaboration with car dealers and OEMs. “We are excited by the potential that Bright Box brings to further strengthen our offerings to car drivers and the companies that support their needs. By enhancing our capabilities in data insights and analysis, we will be able to provide our customers more tailored and convenient solutions, which is in line with our strategy,” said Giovanni Giuliani, Group Chief Strategy, Innovation and Business Development Officer. “We are very excited to be part of Zurich with its strong international brand and ability to lead the way in the fast-changing environment of automotive insurance,” says Ken Belotsky, Executive Chairman and Co-Founder of Bright Box.
    [Show full text]
  • Hampleton Partners Insurtech M&A Overview 2H 2019
    INSURANCE SOLUTION PROVIDERS Emerging technologies smart homes or connected cars and devices at the Beyond witnessing disruption within vertical markets, heart of P&C policies. Businesses also increasingly over the past three years solution providers in the understand the insecurities and system vulnerabilities industry have seen emerging technologies penetrate of IoT given the recent series of high-profile cyber- the insurance mainstream. Typically, these new hacks. However, this market is still in a white space, as technologies offer solutions to underserved markets, reflected in the limited number of cybersecurity enhance business models, or create new markets insurance solution providers. altogether. Usage-based insurance in connected Big Tech homes, for instance, has been possible through the Just as Big Tech companies have challenged traditional introduction and adoption of IoT. In fact, insurtechs players in other industries, so too have they expressed are taking advantage of global trends in smart home a keen interest in entering the insurance market. In device tech to shift towards proactive risk August 2018, Google invested $375 million into health management for homeowners, rather than reactive insurance start-up Oscar Health, which has been risk assessment, in this new disruptive business model. selling health plans under the Affordable Care Act Cybersecurity since 2013. In January 2018, Amazon, JPMorgan Chase Unsurprisingly, the use of more real-time connected and Berkshire Hathaway announced they would form devices has led to the growth of cybersecurity an independent healthcare company which will use insurance. Munich Re estimates that the market value technology to cut healthcare costs for their employees for cybersecurity insurance will grow to $9 billion by in the US.
    [Show full text]
  • SMART AUTOMOTIVE Jan - Feb 2018
    Jointly Published by Center of Excellence - IoT and Telema cs Wire PG.2 | Smart Automo ve | Jan - Feb 2018 www.telema cswire.net I www.coe-iot.com www.telema cswire.net I www.coe-iot.com Jan - Feb 2018 | Smart Automo ve | PG.3 SMART AUTOMOTIVE Jan - Feb 2018 CEO, Center of Excellence - IoT Sanjeev Malhotra Cover Story: Automo ve in Transi on 6 Editor & CEO, Telema cs Wire Maneesh Prasad Director, Telema cs Wire Lt. Col. M C Verma (Retd.) Project Director, Telema cs Wire Anuj Sinha Corporate Sales Manager, Telema cs Wire Akanksha Bhat Center of Excellence - IoT Arjun Alva For Editorial Contact Asst. Business Editor, Telema cs Wire Piyush Rajan asst.editor@telema cswire.net Asst. Editor, Telema cs Wire Yashi Mi al +91 98103 40678 asst.editor2@telema cswire.net For Adver sement Contact Corporate Sales Execu ve, Telema cs Wire Kri ka Bhat +91 - 98103 46382 business_exec2@telema cswire.net Content Support Expert Speak Rudravir Singh Automated Driving to Change Lives and Socie es 14Asst. Web Developer Vikram Pawah, President, BMW Group India Amit Kumar Designer Thought Leaders Deepak Kumar Next Genera on Automo ve Cybersecurity with So ware Defi ned Perimeter & Publica on Address Blockchain 16Aeyzed Media Services Pvt. Ltd. D-98 2nd Floor, Noida Sec-63 Mahbubul Alam, CTO and CMO, Movimento Group; U ar Pradesh-201301 Junaid Islam, CTO and Founder, Vidder Email: [email protected] Automated Driving- the Future of Mobility Globally and in India 18 Printed and Published by Rahil Ansari, Head, Audi India Maneesh Prasad on behalf of Aeyzed Media Services Pvt.
    [Show full text]
  • The Connected Car Ecosystem: 2015 – 2030 Opportunities, Challenges, Strategies & Forecasts
    The Big The Connected Car Ecosystem: 2015 – 2030 Opportunities, Challenges, Strategies & Forecasts Table of Contents 1 Chapter 1: Introduction ................................................................................... 18 1.1 Executive Summary ....................................................................................................................................... 18 1.2 Topics Covered .............................................................................................................................................. 19 1.3 Historical Revenue & Forecast Segmentation ............................................................................................... 20 1.4 Key Questions Answered ............................................................................................................................... 22 1.5 Key Findings ................................................................................................................................................... 23 1.6 Methodology ................................................................................................................................................. 24 1.7 Target Audience ............................................................................................................................................ 25 1.8 Companies & Organizations Mentioned ....................................................................................................... 26 2 Chapter 2: An Overview of Connected Cars .....................................................
    [Show full text]
  • The Carsharing Telematics Market
    M2M Research Series The Carsharing Telematics Market The Carsharing Telematics Market is the third strategy report from Berg Insight analysing the latest developments on this market worldwide. This strategic research report from Berg Insight provides you with 180 pages of unique business intelligence including 5-year industry forecasts and expert commentary on which to base your business decisions. Highlights from this report: Insights from 30 executive interviews with market leading companies. New data on carsharing fleets and members worldwide. Comprehensive overview of the carsharing telematics value chain. In-depth analysis of market trends and key developments. Detailed profiles of 30 carsharing platform vendors and their propositions. Case studies of 59 carsharing initiatives from specialist CSOs and car OEMs. Order now! Please visit our web site to order this Market forecasts by region lasting until 2023. report and find more information about our other titles at www.berginsight.com See inside for further details Berg Insight’s M2M Research Series What are the key business opportunities in the emerging wireless M2M/IoT market? Berg Insight’s M2M Research Series is a unique series of 40 market reports published on a regular basis. Each title offers detailed analysis of a specific vertical application area such as smart homes, smart metering, fleet management and car telematics, or covers horizontal topics including IoT platforms, software, hardware, IoT connectivity statistics and the mobile operators’ IoT strategies. www.berginsight.com M2M Research Series in-vehicle equipment, fleet management, booking management, Carsharing membership reached 50.4 billing, as well as operations supervision via dashboards and data million worldwide in 2018 analytics.
    [Show full text]
  • Programme D'investissement D'avenir
    Programme d’Investissement d’Avenir Chantier après-vente connectée Etude après-vente connectée des véhicules légers TCG Conseil 40 rue des Vignobles 78 400 Chatou www.tcgconseil.com RAPPORT DE SYNTHESE – ETUDE APRES-VENTE CONNECTEE VL PIA « DEVELOPPER LES COMPETENCES NUMERIQUES DES SERVICES AUTOMOBILES » SOMMAIRE 1 Eléments contextuels et méthodologie 5 1.1 CONTEXTE ET CADRE DE L’ETUDE 6 1.2 APPROCHE METHODOLOGIQUE ADOPTEE 7 2 Volet 1 – Etat des lieux 10 2.1 MARCHE DE L’APRES-VENTE EN FRANCE – ORGANISATION DES ACTEURS 11 2.1.1 L’après-vente automobile en France – Le marché de l’entretien et de la réparation 11 2.1.2 Les acteurs de l’entretien et de la réparation en France 16 2.1.3 Les parts de marché de ces acteurs 18 2.1.4 Quelques indicateurs clés de ces acteurs 20 2.1.5 Les autres acteurs de l’écosystème de l’après-vente automobile en France 23 2.2 L’EMPLOI ET LA FORMATION DANS LE SECTEUR 27 2.2.1 Evolution de l’emploi dans la filière et de la pyramide des âges 27 2.2.2 La formation et les niveaux de qualification dans le secteur de l’après-vente automobile 30 3 Volet 2 – Crises et renouvellement des pratiques et compétences 34 3.1 FACTEURS INFLUENÇANT LE MARCHE DE L’APRES-VENTE A TERME, EVOLUTION DU POIDS DES ACTEURS 35 3.1.1 Les éléments structurels liés aux évolutions du parc et des véhicules 35 3.1.2 Les éléments liés au comportement des clients, professionnels et particuliers 36 3.1.3 Les éléments liés aux cessions internes en atelier 40 3.1.4 Les éléments liés aux évolutions réglementaires et aux structures des réseaux de réparation
    [Show full text]