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Siebel: Chapter2 Stan Gibson: What will SarbOx mean for outsourcers? 32 NEWS & ANALYSIS HP taps NCR chief SIEBEL: as its next CHAPTER2 CEO 14 CEO Lawrie discusses rewriting company’s ‘core values’ in first year at helm By Dennis Callaghan SUN REVISES TIMETABLE gWEEK INTERVIEW, PAGE 18 FOR N1 GRID RELEASE 9 STORAGE WARES TACKLE DATA CAPACITY LIMITS 9 H WEEK LABS E-SYNERGY TAKES CARE OF AlterPoint BUSINESS 42 manages net CITRIX, WEBEX REIN IN FAR-FLUNG NEWSPAPER PERIODICALS changes 39 COMPUTERS 52 APRIL 4, 2005 VOL. 22, NO. 14 • $6 TEAM LinG - Live, Informative, Non-cost and Genuine! TEAM LinG - Live, Informative, Non-cost and Genuine! Editor in Chief Eric Lundquist Editor Scot Petersen Executive Editor/News Chris Gonsalves f for a company that sells crm soft- Director/Design Paul Schaffrath THIS WEEK Director/eWEEK Labs Jim Rapoza Managing Editor Sue Troy ware, Siebel Systems had not been, it seems, treating its customers as well Executive Editor Stan Gibson Executive Editor/eWEEK Labs Deb Donston Technology Editor Peter Coffee as it might have. For years, the company’s top priority was growth, which meant NEWS getting customers to buy products—not necessarily listening to their needs. News Editor Dennis Fisher Senior Editors Jeffrey Burt, Caron Carlson, But that approach had stopped working for the San Mateo, Calif., company, Peter Galli, Paula Musich, Carmen Nobel, Darryl K. Taft leading to the replacement of company founder Tom Siebel nearly a year Senior Writers Dennis Callaghan, Renee Boucher Ferguson, Brian ago by IBM veteran Michael Lawrie. Fonseca Staff Writer Shelley Solheim Exec. Asst. to Editor in Chief Colleen Shanley In an exclusive eWeek Interview, Lawrie told Senior Writer Dennis Callaghan gWEEK LABS how he has been chang- West Coast Technical Director Cameron Sturdevant Senior Analysts Henry Baltazar, Jason Brooks ing the software ven- Technical Analysts Michael Caton, Francis Chu, Performance deserving an encore Andrew Garcia dor’s culture to focus on Managing Editor Mary Stevens NCR’s stock climbed dramatically during Mark Hurd’s tenure Senior Writer Anne Chen customer needs above SOLUTION SERIES all else in an initiative Stock price per share Associate Editor David Weldon called “Siebel Chapter $40 EDITORIAL PRODUCTION Deputy Managing Editor Debra Perry 2.” Customers such as Deputy Copy Chief Jim Williams $30 Senior Copy Editor Frederick Ricketts CarsDirect.com and Senior Production Designer Tara-Ann Fasulo Volvo IT North America $20 ART DEPARTMENT told Callaghan they Senior Art Director Stephen Anderson Associate Art Director Paul Connolly appreciate the change. $10 gWEEK.COM Executive Editor Matthew Rothenberg A week ago, Mark Hurd 0 Senior Editors Rick Dagley, Sean Gallagher, MAY SEP JAN MAY SEP JAN David Morgenstern was perhaps the best- Senior Designer Chip Buchanan 2003 2003 2004 2004 2004 2005 Senior Writer Matt Hicks kept secret in Dayton, Associate Editors Vikki Lipset, Don Sears Copy Editor Kathleen Chase Source: Yahoo Newsletter Editor Jenni Miller Ohio. But with his ap- pointment to the helm gWEEK Publisher Karl Elken of Hewlett-Packard, he can say goodbye to anonymity. Given the stellar per- Business Manager John Dennehy Marketing Melissa Grieco, Marketing NCR’s Specialist; Stephen Riddle, formance of stock (see chart) since he became CEO of that company Research Director Production Manager Milena Emery two years ago, it’s surprising he has not become famous before now. HP Ad Traffic Coordinator Jennifer Park Chairman Patricia Dunn would certainly be pleased if Hurd could make ZIFF DAVIS MEDIA HP’s stock price move in the same direction, something that Carly Fiorina Chairman & CEO Robert F. Callahan was unable to do. As Senior Editor Jeffrey Burt reports, Hurd is realistic. “When President & Chief Operating Officer Bart W. Catalane I look at HP, I see a company that is fundamentally sound,” Hurd said, Chief Financial Officer Derek Irwin adding, “but it’s also clear the company is not performing to its potential.” Senior Executive Vice President, Publishing Operations Tom McGrade In Labs, West Coast Technical Director Cameron Sturdevant reviews Alter- Executive Vice President & Editorial Director Michael J. Miller Point’s DeviceAuthority Suite 3.5, which enables IT staffs to configure Executive Vice President, General Counsel & Secretary Gregory Barton thousands of widely scattered network devices. The software suite auto- mates the configuration, deployment and backup of switches, routers, fire- PRESIDENTS Scott McCarthy (Game Group) walls, VPNs and wireless access points from a wide variety of vendors. Sloan Seymour (Enterprise Tech Group) Jason Young (Consumer Tech Group & Ziff Davis Internet) Also in Labs, Technical Analyst Michael Caton reviews Exact Software’s SENIOR VICE PRESIDENTS Jasmine Alexander (Technology & Sales Operations) e-Synergy, a Web-based business management suite for midsize companies Tim Castelli (PC Magazine Group) that Caton found easy to use and customize. e-Synergy includes modules for VICE PRESIDENTS Kenneth Beach (Corporate Sales) CRM, human resources, logistics, budgeting and content management. ´ Ira Becker (Internet) William Daniher (Game Group) John Davison (Game Group) Till next eWEEK, send your comments to me at [email protected]. Sara DeCarlo (Consumer Marketing & Database Management) Aaron Goldberg (Market Experts) Barry Harrigan (Internet) Kristin Holmes (International Licensing) Michael Krieger (Market Experts) Rick Lehrbaum (Internet) Jim Louderback (Editor in Chief, Internet) d d Eric Lundquist (Editor in Chief, eWEEK) Monday, Ryan Naraine trav- VPN risks are just a few of Each day check out Spencer Chris Maginn (Internet) Melinda Maginn Reilly (Integrated Media & Corporate Sales) els to InfoSec World in Orlando, the hot topics that will be F. Katt’s Web log, updated dai- Angelo Mandarano (Internet) Scott McDaniel (Game Group) Paul O’Reilly (Event Marketing Group) Fla., to see discussed at the event. ly, at blog.ziffdavis.com/katt, Ellen Pearlman (Editor in Chief, CIO Insight) Beth Repeta (Human Resources) what the new Thursday, don’t miss political to see what is going on in Martha Schwartz (Custom/Conference Group) Tom Steinert-Threlkeld (Editor in Chief, Baseline) trends and columnist Chris Nolan’s week- his world. Stephen Sutton (Internet Audience Development) Elda Vale (Research & Market Intelligence) products are ly musing on politics Stephen Veith (Enterprise Group Publishing Director) Monica Vila (Event Marketing Group) in the realm of and technology in the Senior Director, Manufacturing Carlos Lugo info security. Government Industry Director of Corporate Communications Randy Zane Cyber-security, terrorism, Web Center. WEEK.COM eWEEK editorial staff members can services attacks, spam and ™ be reached at (781) 938-2600 or r Bookmark go.eweek.com/government today! l (800) 451-1032, or via e-mail using the following formula: firstname_ [email protected]. For example: [email protected] F (Don’t use middle initials in address.) www.eweek.com APRIL 4, 2005 n eWEEK 3 TEAM LinG - Live, Informative, Non-cost and Genuine! TEAM LinG - Live, Informative, Non-cost and Genuine! APRIL 4, 2005 fWEEKLABS 39 REVIEW: AlterPoint’s DeviceAuthority suite leverages syntax to take CONTENTS some of the pain out of configuring networks. NEWS&ANALYSIS 41 Good preparation is a must when testing a net- 26 Oracle’s Oblix pur- work configuration man- 56 chase will enable the agement tool. company to expand its 42 REVIEW: e-Synergy’s OPINION nascent enterprise ID updated Web-based mod- 3 This eWEEK: management reach. When buyers ules can easily take care of speak, Siebel will listen. 26 Sterling and Meta- business basics. 24 Eric Lundquist: Storm strengthen Recent 43 Case Study: PADI is ready their support for busi- moves show that IT is to dive deeper into the ness process integra- getting back to basics. e-Synergy system. tion. 32 Stan Gibson: A landmark 46 Pings & Packets: Google- 27 Blue Titan gives act looms over outsourcing. Preview does just that; users more SOA 36 Editorial: New search 14 options with Network Director upgrades. 9 Sun scales back plans for 27 A vendor alliance aims to SIEBEL PENS its N1 Grid utility comput- streamline data sharing in ing push. the event of cyber-attacks. ‘CHAPTER 2’ 9 IBM, NetApp and HDS 28 Intel fills out its 64-bit line- 18 Siebel CEO Michael offer storage virtualization up with Xeon MP chips Lawrie wants to wares that address capacity and the E8500 chip set. write a new chapter and utilization rates. in the software 28 Xirrus’ flagship product and maker’s history. 10 SugarCRM adds collabo- management appliance are rative components to due out next month. 19 Siebel customers Sugar Professional 3.0. voice approval over 30 Peribit launches its tech- what they’ve seen 12 IBM uses its internal open- nology to speed applica- of the company’s source environment to cre- tion flow through WANs. makeover efforts. ate commercial technology. 30 Compuware’s QACenter 18 14 HP names little-known enhancements aid in app NCR leader Mark Hurd as testing and management. LogMeIn aces remote PC its CEO and hopes for a tools add up to a killer app. 31 Force10 eyes the data management; CipherShare traditional approach to center market with a new secures collaboration. 36 Reader mail change. 10 Gigabit Ethernet 47 REVIEW: EMC’s SAN Ad- 37 Free Spectrum: A news 15 Eric Lundquist: HP opts switch. visor 5.2 adds SAN plan- agency and Google square for substance over flash ning and modeling to the off over Internet fair use. with its selection for Carly EMC ControlCenter suite. Fiorina’s successor. 45 Jim Rapoza: Does your 50 EMC ControlCenter 5.2 software vendor share your 16 The services unit of offers “suite” storage man- fix philosophy? HP could be headed agement capabilities. for some changes by 54 Peter Coffee: IT invest- the new CEO. 52 REVIEW: Citrix and Web- ments should flatten your Ex keep far-flung corporate supply curve, not your prof- 16 Success at HP PCs in check—with varying it margins.
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