Read a summary of A Message from Dr. Pardes’ State of Dr. Pardes and Dr. Corwin the Hospital Talks — see center spread
An important dimension of New York-Presbyterian Advancing Care, one of our six The University Hospital of Columbia and Cornell Strategic Initiatives, is improving NYP the patient experience through 4HE NEWSLETTER FOR EMPLOYEES AND FRIENDS OF .EW9ORK 0RESBYTERIAN !"##6OLUME )SSUE -AY information technology that revolves around the easy sharing of information among care providers, and the needs, safety, and convenience of our patients. Health care information technology has the ability to save lives, as well as empower patients, reduce errors, and lower costs.
We are excited to report that NewYork-Presbyterian Hospital has launched an innovative technology that is a critical milestone in our journey, and the first of its kind to be offered by an academic medical center. myNYP.org, an electronic personal health record NYP developed with Microsoft, went live at NYP/Columbia on April 6. It is initially being offered to cardiac inpatients so that they can access, store, and manage their own medical information. Our Chief Information Officer, Aurelia Boyer, announced this at the Healthcare Information and Management Systems Society conference held in Chicago last month. myNYP. org is just one way that we are fulfilling our commitment to We Put Patients First, and furthering our role as a leader in health care information technology. Additionally, we have been working closely with our physicians, nurses, and staff to further refine NYP’s electronic medical record to ensure better patient outcomes.
As we strive to become one of the nation’s top academic medical centers, we must continually myNYP.org: Welcome to Your Personal Health Record embrace innovative information On Monday, April 6, NewYork-Presbyterian made an limited to cardiology and cardiac surgery patients at the between several Hospital departments, including our doctors, technology that will enable us to announcement that is likely to set a new standard in the field of Columbia campus. Future roll-out plans are being developed nurses and nurse educators, patients, the IT, Marketing and Public provide the highest quality and electronic personal medical record management. based on feedback that is collected during this pilot phase. Affairs departments, and the NYP Web Design Group. most reliable patient care and Called myNYP.org, this technology serves as an online The April 6 announcement was made by Aurelia Boyer, The innovative system — which includes the use of readily service. We are proud of NYP’s portal for patients to access their personal health record in a Senior Vice President and Chief Information Officer, at the 2009 available software and hardware platforms — is the first of progress in this area. It would not safe and secure environment. Patients will have the ability to HIMSS (Healthcare Information and Management Systems its kind to be launched at a major medical institution and the have been possible without the Greg Banning Greg select and store personal medical information generated during Society) conference in Chicago, which is attended annually by an only such system to provide security, privacy and portability hard work and dedication of all of their doctor and hospital visits using Microsoft’s HealthVault. estimated 30,000 technology and healthcare professionals. The to patients from all walks of life. Mehmet Oz, M.D., Director of our staff. Thank you. myNYP.org is currently in a pilot program phase with access announcement capped off several months of intense collaboration NYP/Columbia’s Cardiovascular Institute, is featured on the (Continued on page 4) inside this issue 5 6 7 8 9 Getting to Promotions EXPress We Put Green Pages Know You Patients First Herbert Pardes, M.D. Steven J. Corwin, M.D. President and Executive Vice President Chief Executive Officer and Chief Operating Officer “Sage” Advice: Keep It Green Jason Green Jason
Shirts the color of sage identify the “green” cafeteria’s staff.
ollowing a renovation, NYP/Columbia’s While NYP/Columbia has been com- In addition to recy- F cafeteria in the Milstein Hospital Build- posting kitchen waste since December cling plastic and glass, ing reopened on April 6. Formerly “The 2008, Sage now lets customers help. “Our Sage is using paper Streets of New York,” the cafeteria is now recycling stations empower our customers products that are com- “Sage,” a completely re-envisioned and to make a positive impact by responsibly postable, meaning that remodeled dining site, based on principles managing their food waste,” says Jessica when customers use the of wellness and environmental sustainability. Prata, NYP’s Sustainability Officer. recycling stations, their food and paper waste will be converted back Dancing the Night Away to soil, reducing NYP’s inger Natasha Bedingfield entertained carbon footprint. Gala Raises More Green Jason Snearly 1,000 NYP supporters at the Low-energy lights and than $2 Million for annual Gala at the Waldorf-Astoria on April low-flow faucets reduce Hospital Programs 16. The event raised over $2.2 million for the the use of electricity and Departments of Neurology and Neurosurgery. water, and Sage is the Veggies play a starring role in the cafeteria’s expanded salad bar. Dinner co-chair Howard Solomon first food service opera- donated $1 million in honor of the evening. tion at NYP to use “green” chemicals in the runs throughout the cafeteria, from the sig- A highlight was the story of Patricia Her- kitchen. Because of these changes and oth- nature sage-infused pork loin and cornbread mida, who suffered from disabling dystonia ers, Sage will likely be certified as a “green stuffing to the relaxing music and décor. until the Neurological Surgery team cured restaurant” by the Green Restaurant Associa- “Our vision was to create a place to get her using implantable electrodes. tion in the coming months. away from the trials of the day,” says Sue Sharing the dinner co-chair role with The entire menu has also been re-created Sussman, Network Retail Business Manager Mr. Solomon and his wife, Sarah, were Mari- to include healthier, organic choices. An of Food & Nutrition Services. anne and John K. Castle and Phyllis and omelet and waffle station will be available While many of Sage’s snacks will be Ivan Seidenberg. for breakfast, and customers will find gour- organic and healthier, the emphasis will still Gala co-chairs were NYP/Columbia’s met sandwiches from the “Corner Deli” and be on comfort food. Timothy Pedley, M.D., Chair, Department hot entrees with upscale, healthy side dishes “Even people who lead a healthy life- of Neurology, and Robert Solomon, M.D., at the “Carver’s Board.” The salad and soup style are here dealing with the pressures of Chair, Department of Neurosurgery, as well bar has been doubled in size, and Sage fea- patient care, and they often want comfort as NYP/Weill Cornell’s Philip Stieg, M.D., tures a “Kid Zone” with specially selected foods that they might never eat at home,” Richard Lobell Richard Chair, Department of Neurosurgery, and sandwiches, comfort foods and healthy she says. “So we are striving for a balance of Matthew Fink, M.D., Acting Chair, Depart- snacks that appeal to kids. the two in order to have as many things as ment of Neurology. ! The theme of sage, an aromatic herb, we can for everyone.” !
! Number of customers expected per day at Sage: 1,270 ! Amount of food waste currently composted each month at NYP/ Columbia: 10-12 tons In the process of providing ! Pounds of vegetables eaten at the
E. H. Wallop H. E. meals and snacks for staff, salad bar last year: 30,094 patients, and visitors, NYP/ ! Cups of coffee consumed last year at Columbia’s Food Service NYP/Columbia cafeterias: 150,000 (Top) Natasha Bedingfield lit up the stage. (Bottom left) Patricia Hermida (second from left) and her hus- generates some impressive band, Joseph Hermida (far left,) chatted with Dr. Pardes and Nancy Wexler, Ph.D., Higgins Professor of ! Gallons of milk added to coffee each Neuropsychology at Columbia University’s College of Physicians and Surgeons (Bottom right) Gala guests numbers. day: 16 included NYP Trustees John K. Castle and David Koch.
NYP!"## 2 MAY 2009 Using Barcodes at the Bedside t’s probably something you’ve seen so by the nurse at the patient’s bedside I many times that you don’t even think in a three-step protocol: 1) scan the about it: you’re standing in line at the regis- barcode on the patient’s wristband; ter at your local supermarket, watching the 2) scan the patient’s medication cashier ring up your groceries by passing barcode; and 3) scan the barcode on each item over a glass panel, which in turn the nurse’s employee ID badge. reads the item’s barcode and enters the price The data collected from these and name of the item into the cash register. wireless scans is immediately trans- It’s fast, it’s easy and, more than anything mitted via a base station to the Med- else, it’s accurate. ication Administration Record in Believe it or not, that same scanning the Hospital’s IT system where the technology is now being used at NYP/ name of the medication, the dosage Allen — but instead of totaling a grocery bill, and the name of the person admin- it’s used to scan the barcodes on a patient’s istering the medication are added I.D. wristband, and the barcode on a bottle to the electronic patient record. of medication to All wireless information is digitally verify that we are protected using state-of-the-art data following the “five encryption technology. This ensures rights” of medica- that patient information remains tion management: strictly confidential. the right medica- What do employees think Vecchiolla John tion, the right dose, of the new technology? the right route, the “I love Intellidot,” said right patient, and Andrea Cummings, R.N., the right time. C.N. I, at NYP/Allen. “I like Staff at NYP/Allen pioneered the use of barcode technology at the Hospital, trying out a system that will be intro- duced at all inpatient sites in the coming months. Called using it because it alerts me “Barcoding at if there is a problem with a patient’s Pharmacy, Information Technology, Prescrib- being evaluated for use in other areas that Point-of-Care” medication — if a medication has ers, Quality and Performance Improvement, require constant monitoring, including (BPOC), the not been ordered or has never been COLE, Facilities, Security, Human Resources, mother/baby breast milk matching, speci- system was verified. The system really helps us Biomedical Engineering, the Service Desk, men collection and blood product adminis- developed by prevent medication errors.” Strategic Sourcing, and Legal Affairs, among tration. Intellidot, a company The Intellidot system is others. Setting up the system was definitely a According to Debra O’Hehir, NYP/ based in San Diego, now being used in select inpatient team effort. Allen’s Vice President, Patient Care Services, California, that provides units at NYP/Allen. The successful A plan is now being readied for imple- “This technology helps us put patients first point-of-care technology to implementation of the technol- mentation of the Intellidot system at all by providing nurses a safer process for hospitals across the country. The ogy is the result of a cross- inpatient sites at each NewYork-Presbyterian medication administration and by preventing system in use at NYP consists of a campus, multidisciplinary campus. In addition to medication adminis- errors from occurring.” ! handheld wireless scanner that is used collaboration with Nursing, tration, the barcode technology is also NYP/Westchester: Handling Stress in Tough Times took a huge financial hit this week,” said In small amounts, stress is good, Ms. things stress us out,” Ms. Ward-Miller said. It was a message that resonated with Mr. I Mark Benjamin, a native of Harrison, Ward-Miller said; it gives us the motivation There are many strategies to manag- Benjamin as he thought about his finances. New York, who rents real-estate properties. to get things done. But chronic stress — ing stress, such as exercising or listening to “I’m going to have to make concessions, “I depend on income from summer rentals, unresolved, continuous anxiety— is linked music, but there was one message that Ms. and they’re not going to be easy. But I have and they’re cancelling. That’s a huge hit.” with many diseases, including heart disease, Ward-Miller emphasized: Pay attention to things that I can do, and while it’s easy to be Like many people throughout New York hypertension, headaches, ulcers, asthma and what’s going on around you, but refrain from a victim, I don’t need to be a victim. I just and the country, Mr. Benjamin is feeling the allergies. getting caught up in doom and gloom. need to do what I need to do.” ! effects of the economic downturn. It’s affect- Ms. Ward-Miller’s lecture was based in ing not only his business but also his per- part on the 2008 Stress in America survey sonal relationships. conducted by the American Psychological TIPS FOR MANAGING STRESS “I have to be careful who I talk to, and I Association, which found that Americans’ have to be cautious about getting caught up stress levels are increasing dramatically and From Sharon Ward-Miller in an argument. If my fire is already burning, that money and the economy top the list s "E MINDFUL OF STRESS LEVELS when I talk to some people, they make my of stressors. Among the other key findings: s 0AY ATTENTION TO SOURCES OF STRESS WITHOUT fire burn more, and those aren’t the people women report having more stress than men, getting caught up in the hype that I need to be reaching out to.” and “baby boomers” are most affected by the s 2EACH OUT TO FAMILY AND FRIENDS Mr. Benjamin was speaking as an audi- economic downturn. ence member at a recent Community Lec- While some stress management tools, From Audience Members ture Series event held at NYP/ Westchester such as smoking, shopping or eating exces- s !DOPT A NEW PET s 7ALK IN A hBEAUTIFUL PLACE v SUCH AS A titled “When the Going Gets Rough: How to sively, can be unhealthy, one of the most Garner David Stay Sane in an Insane Economy.” basic and healthy ways to manage stress is to sculpture garden or natural preserve The lecture was given by Sharon Ward- be mindful of our own stress levels. s 0RACTICE DEEP BREATHING OR BEGIN AN Miller, R.N., C.S., Patient Care Director at “We should ask, ‘How are we feeling?’ exercise program NYP/Westchester. and take an inventory of what kinds of
MAY 2009 3 NYP!"## Your Personal Health people on the move Record (Continued from page 1) myNYP.org home page, and was instrumental Familiar Faces Take on New Responsibilities in building support for this technology with the Hospital’s clinical staff. “This is a win-win Ken Haber for the patient and the Hospital,” Dr. Oz said. en Haber has been appointed Vice Presi- lishment of an institution-wide, streamlined “This is yet another way that we are putting K dent, Quality and Patient Safety. Environment of Care program; design and our patients first.” He will work closely with other Quality implementation of the Hospital’s extensive “The myNYP.org personal health record and Patient Safety leaders to oversee the fire safety training program; creation of NYP’s represents a significant step in the journey Hospital’s quality, performance improvement, sustainability program; and a leadership role in to create a completely connected health care and patient safety functions, and he will be the Patient Safety Fridays initiative. system, from hospital to community, with the responsible for Joint Commission preparation For 10 years Mr. Haber was Vice patient at the center,” says Herbert Pardes, and regulatory compliance. President for General Services and Safety M.D., President and Chief Executive Officer “Quality and Patient Safety are at the core Officer at The New York Hospital Medical of NewYork-Presbyterian. “When patients can of what we do,” Mr. Haber says. “I am excited Center of Queens. He also held management easily share their medical record with their to continue the outstanding work of the QPS roles at Nassau County Medical Center, physician or hospital, it reduces the need for team.” Westchester County Medical Center, and excess paperwork and testing, which will result Mr. Haber joined NewYork-Presbyterian United Hospital. Hospital in 2003 as Vice President, Patient Mr. Haber, who earned a master of public Perez Rene in lower costs, improved outcomes, reduction Support Services, overseeing the support ser- administration degree from Long Island Uni- in medical errors and better care.” vice departments on all five campuses. versity, is a fellow of the American College of myNYP.org offers an individual the ability His accomplishments include the estab- Healthcare Executives. ! Ken Haber to consolidate and organize an unprecedented amount of medical information — medica- tions; surgery reports; hospital discharge Rick Evans instructions; laboratory, radiology and EKG ick Evans has been appointed NYP’s Vice in 2004 as the Director for Volunteer Services results; immunization schedule and history; R President, Support Services and Patient- and Patient-Centered Services. Under his lead- allergy information; doctor and insurance Centered Care. ership, the Hospital’s Volunteer, Interpreter information; emergency contacts and more. In this role, he will be responsible for and Pastoral Care programs were strengthened Food and Nutrition Services, Environmental and expanded. He also played a pivotal role in The health information provided by myNYP. Services, Patient Transport and Laundry for NYP’s “We Put Patients First” initiative, which org is annotated with customized explanations NYP/Milstein, NYP/Allen, NewYork-Presbyte- has resulted in significant improvements in the to help patients understand their medical tests rian Morgan Stanley Children’s Hospital and patient experience and sustained increases in and procedures and give them additional infor- the Ambulatory Care Network. He will also patient satisfaction. mation about normal and abnormal results. have institutionwide responsibility for Patient- Before coming to NYP, Rick served as the “Increasingly patients are taking charge Centered Care and Accommodations. Vice President of Mission Services for the Bon of their own health care, and myNYP. “I look forward to bringing my passion Secours and Canterbury Partnership for Care org gives them the tools to accomplish
for improving the patient experience to Sup- in New Jersey as well as the Director of the St. Gautier-Matos Nancy this — empowering them to effectively and port Services,” Mr. Evans said. “I have great Francis Hospital Foundation in Delaware. efficiently manage all aspects of their health respect for the hard-working people who clean Mr. Evans holds a master’s degree in the- and wellness,” says Steven J. Corwin, M.D., our Hospital, prepare food, transport our ology from Christ the King Seminary and a Executive Vice President and Chief Operat- patients, and clean and deliver our linen, and I bachelor’s degree in philosophy from Wadhams look forward to working alongside them.” Hall Seminary College. ! ing Officer of NYP. “This technology not only Mr. Evans joined NewYork-Presbyterian Rick Evans gives patients access to their health informa- tion, but puts them in the driver’s seat, with complete control to take their information John Evanko, M.D., M.B.A. with them, add to it, and share it with family, ohn Evanko, M.D., M.B.A., has been Obstetrics and Gynecology at Columbia Uni- with other doctors and health care providers, J appointed Vice President and Medical Direc- versity’s College of Physicians and Surgeons and anyone they choose.” tor, Perioperative Services, for the Milstein since 1999. In addition to managing their own health Hospital at NYP/Columbia. He also holds appointments in NYP/ information, patients have the option to serve Responsible for assuring the highest qual- Columbia’s Division of Urogynecology and as family health managers by adding and ity, safest and most reliable perioperative care, Pelvic Reconstructive Surgery, the Division of tracking the information of consenting family he will oversee policy implementation, budget, Advanced Laparoscopic Surgery and the Cen- members. Patients will be able to coordinate manpower and capital resources for the oper- ter for Women’s Minimal Access Surgery. doctors’ appointments; develop a directory ating rooms, post-anesthesia care units and During his tenure at NYP/Columbia, he of physician contacts; manage their children’s recovery room. He also will oversee pre-admis- has held various leadership positions at NYP/ health records; comply with school and child- sion testing, central sterile processing, materials Allen and in the Ambulatory Care Network. management and purchasing. Dr. Evanko received his undergraduate care-provider health record requirements; give Dr. Evanko says, “A huge undertaking will degree from Princeton University and his med- custodial access to primary care physicians; be the development of The Vivian and Sey- ical degree from New York Medical College, and search for specialists. mour Milstein Family Heart Center ambulatory where he was elected to Alpha Omega Alpha, “myNYP.org truly brings health informa- operating rooms that will hopefully give more the honorary society for top students. He com- tion technology into the 21st century,” says
access to patients and surgeons.” pleted both his internship and residency train- Perez Rene Ms. Boyer. “Our goal is to connect patients and Dr. Evanko has been the Chief of Gynecol- ing at NewYork-Presbyterian Hospital/Colum- care providers, empowering everyone to make ogy and the Director of General Obstetrics and bia University Medical Center. In 2006, he decisions and take action with more insight, Gynecology at NewYork-Presbyterian/Columbia received a master’s degree in business adminis- John Evanko, M.D., M.B.A. intelligence and confidence.” since 2006 and Assistant Clinical Professor of tration from Columbia Business School. ! For more information about myNYP.org go to myNYP.org. !
NYP!"## 4 MAY 2009 state of the hospital SUMMARY
2009 n February and March, Dr. Herbert Pardes, President and CEO, held his annual State of the Hospital Talks. The Talks took place at seven Hospital sites, at times convenient to staffI on different shifts. During each Talk, Dr. Pardes gave an overview of the Hospital’s achievements in 2008, as well as a look ahead to 2009. At the end of each session, staff were invited to ask questions of Dr. Pardes and members of the leadership team. Following is a brief summary of Dr. Pardes’ comments and some of the questions asked by employees, along with responses from Senior Leadership.
Photos by Charles Manley
STATE OF THE HOSPITAL SUMMARY NYP!"## state of the hospital 2009 SUMMARY 2008: A “Terrific Year” minimally invasive surgery, highlighting reached over 90%, and on many units, it is Protection Agency recognized us with an “2008 was a terrific year,” said Dr. Pardes, a new procedure pioneered here at the 100%.” In addition, he praised our improved Energy STAR Partner of the Year Award. “No as he thanked all NYP employees for Hospital to repair aortic valves. “If you compliance with patient verification proce- other hospital has received this award even their contributions. “We have created a are able to fix a heart valve by just going dures, our progress in avoiding the use of “Do one time, and we got it four times. That’s spectacular organization. We continue through a vessel instead of making a big cut Not Use” abbreviations, our increasing use of remarkable,” noted Dr. Pardes. to work together to do a great job, and I in the chest, then that means a person goes the “time out” procedure, and our progress in couldn’t be more proud.” home faster, with less infection, less blood medication reconciliation. Finally, he pointed Low Employee Turnover, He went on to cite some of our loss, less time away from the family, and less to our 50% improvement in the prevention of High Employee Satisfaction accomplishments this year, beginning with time away from work,” explained Dr. Pardes. pressure ulcers across many units. “People come here, and people stay here,” the continued growth in services we provide “It is just better on every account.” said Dr. Pardes, citing our low employee to our communities. With 1.8 million Another example of the innovative We Put Patients First turnover and vacancy rates compared to ambulatory visits, 111,000 admissions, and spirit at NYP is our organ transplantation Dr. Pardes also congratulated staff on efforts national averages. Dr. Pardes also proudly more than 240,000 emergency department program. For the third year in a row, we to raise patient satisfaction. In 2008, we saw reviewed the results of our employee visits, NYP provides approximately one fifth were the largest transplant center in the a 1.2 point increase in our overall patient satisfaction survey, in which overall of all health care services given in New York. United States and we just celebrated our satisfaction score as measured in our Press employee satisfaction was 77% as compared “There are very few other places that provide 1,000th liver transplant. “The bottom line,” Ganey survey, rising from 81.2 to 82.4 to the national average for teaching hospitals this amount of care,” said Dr. Pardes. said Dr. Pardes, “is that you’re expanding the by year’s end. This was our highest score of 67%. “In terms of overall satisfaction, In 2008, NewYork-Presbyterian had number of people whose lives are saved.” ever and shows that we “pay a tremendous our results were the highest we have ever a slight positive margin of 0.4% in terms The Hospital recently participated in New amount of attention to patient satisfaction.” seen, and according to the survey company of revenue versus expenses. “We were York City’s first four-way kidney swap and is are the highest they have ever seen for an lucky to have any kind of margin with expecting to participate in more even larger National & Local Recognition academic medical center,” added Dr. Pardes. all the negative pressures on health care swaps over the coming years. NewYork-Presbyterian continues to achieve “This indicates that something special is institutions these days,” explained Dr. regional and national recognition, reported happening here.” Pardes. “Despite severe challenges in terms Focus on Quality and Safety Dr. Pardes. In 2008, NewYork-Presbyterian of our investments, our financial stability Dr. Pardes congratulated the staff for was ranked #1 in New York for the eighth Serving Our Community remains strong.” their hard work on our successful Joint year in a row, and #6 in the nation in the Dr. Pardes spoke of the many ways we Many factors contributed to this posi- Commission Survey, calling it a “really U.S.News & World Report hospital rankings serve our community, including free health tive performance in 2008. These included spectacular accomplishment.” for the third year in a row. screenings and flu shots, community a modest increase in patient discharges; He praised Patient Safety Fridays, saying We also had the highest number of top health fairs, walkathons, and other a reduction in expected length of stay of that this staff-generated program has become doctors in New York according to the Castle events for residents of the community. 0.05 days; savings obtained by our Stra- a model for other hospitals around the coun- Connolly Top Doctors survey. In addition, He also emphasized the diversity of our tegic Sourcing group of $18 million; and try and has led to many inquiries from lead- we had the highest number of top nurses patient population that mirrors the broad our continued ability to collect more of the ing medical centers. “We have received calls according to a New York Times study. The communities we serve, noting that in 2008 money that is due to us, including over $34 from many top medical centers, and recently Hospital was also recognized as one of the we had a 17 percent increase in translation million from our various billing initiatives. over 20 people came from UCLA, one of country’s Best Workplaces for Information encounters. We provide these services in 95 the nation’s finest, to see how this program Technology by Computerworld magazine. different languages. “We take care of people Innovation works.” Our efforts to conserve resources for from all different places and backgrounds,” “As a teaching hospital, innovation is at Dr. Pardes also applauded our efforts to the future and be environmentally sensitive said Dr. Pardes. “It is crucial to the quality of the heart of what we do,” said Dr. Pardes. improve hand hygiene across the Hospital, earned us recognition for 2007, the fourth care they receive that our patients are able to He spoke about our continued work with indicating that “our compliance rate has year in a row that the Environmental communicate with us.”
2008: A “Terrific Year” Innovation Focus on Quality We Put Patients First National & Local Low Employee Turnover, and Safety Recognition High Employee Satisfaction
NYP!"## STATE OF THE HOSPITAL SUMMARY Building Projects/Fundraising $25 million from Florence and Herbert 2008 was a busy year in terms of building Irving for radiation oncology at NYP/CU. projects at the campuses. Many of these This year, we received a $50 million gift projects will be completed or almost from Ronald O. Perelman for a new Heart completed by the end of this year. These Institute and a Reproductive Medicine include a new Heart Center at NYP/CU, Center at NYP/WC. with a large conference and education center, 20 new ICU beds, eight new state- 2009: Looking Ahead of-the-art operating rooms, expanded In looking toward 2009, Dr. Pardes described catheterization lab with hybrid room, several areas of focus. We will continue to radiology and phlebotomy/EKG suite, and concentrate on improving quality and patient physician practice space. We also expanded safety. As part of this effort, we will carry on the emergency room and are currently our important work during Patient Safety expanding the infusion center by relocating Fridays and make a big push to improve our it to Irving 14th floor. patient satisfaction scores — targeting a 1.2 At NYP/WC, we completed a new point increase in 2009. residential building on First Avenue for Another important focus will be our staff. In addition, we are currently addressing the challenges we face from the completing a new 14th floor on the economic downturn and associated state Greenberg Pavilion with an additional and federal budget actions to reduce health 48 single-bedded rooms, a four-floor care costs. Dr. Pardes assured the staff that Advanced Therapeutics Services Center, working at all levels of government to providing state of the art operating rooms, mitigate the effects on hospitals like ours interventional rooms and a new, modern will be a top priority for him throughout blood bank, as well as a newly expanded the year. (See next page for an update) emergency room, an expanded, modern As we move forward, we will contin- MRI suite, relocated and modernized uously strive to remain true to our mission inpatient and outpatient dialysis suites and and fulfill our promise of “We Put Patients more. First.” “We try to create a warm and friendly Dr. Pardes also spoke about our environment so people feel welcome here, Hospital’s continued success at fundraising. because when you come to the Hospital The money we receive from our extra- you are scared,” said Dr. Pardes. “When ordinarily generous donors allows us to somebody says `this Hospital saved my invest in new technologies, renovations life,’ or that baby who you saw in the video of existing space and construction of attached to all kinds of machines, becomes new buildings.There were several gifts, a four year old whose mother says is `sweet including $50 million from Ronald Stanton when he wants to be,’ we know that we for a cancer program at NYP/WC and $20 have done our jobs and made a difference in million from the Coleman family for brain, people’s lives.” ! cancer and heart programs at NYP/WC and
Low Employee Turnover, Serving Our Community Building Projects/ 2009: Looking Ahead Fundraising
Photos by Richard Lobell, Charles Manley and Gary Wilner
STATE OF THE HOSPITAL SUMMARY NYP!"## Questions &Answers
Q: We should try to respect each other more care, technology, innovations and patient some organs, such as a liver or lungs, oncology, ambulatory surgery, etc., share across all the different staff levels. Employees satisfaction. It requires the continuing present very difficult challenges. We do two very busy elevators that transport both are not satisfied when they feel disrespected. efforts of every one of us. the largest number of transplants in the patients as well as equipment, medical waste, In addition, patients see if we are not respect- nation, and we are going to continue and other items. This causes lengthy delays for ful to each other, and this can impact their Q: With regard to the budget, how will research and development to find new and many patients and families. What can we do to satisfaction. employees be affected (i.e., layoffs, increases, innovative ways to help our patients. address this? A: We were pleased that last year we etc.)? A: We are well aware of the situation and When will the doctors participate in the received our highest employee satisfac- A: We are going to do all we can to Q: are working to improve elevator traffic. Hospital’s health plans? tion score to date, and according to the avoid layoffs and continue to provide pay We understand that older buildings, like Survey company the highest score ever increases. We are holding new capital A: We know how important this issue Payson, have slower elevators. At the same received by an academic medical center spending until we see how the economy is to our staff. However, it is the indi- time, currently several of the Greenberg in their database. One of the reasons we goes, and we have a “freeze” on recruit- vidual physician and not the Hospital who elevators are out of service as we create do the Survey is to learn where we can ing. We do see that people are avoiding or decides whether or not to participate in elevator pathways to the new Greenberg make improvements, and employees told postponing elective surgery, and we don’t a health plan. The Hospital is continuing 14th floor. Once this project is finished us that one of these areas is Respect. To yet know about the state and federal bud- to work with the doctors to get them to later this year, we will have more elevator address this, we have asked all managers get cuts. We have Hospital representatives participate in the Hospital’s health plans. resources to offload some of the “service- to work with their staff to develop Mak- in Washington, and we continue to negoti- Some NYP physicians do participate in related” functions that the Payson eleva- ing It Better Plans to improve employee ate with lawmakers. If we can keep budget a program with Empire Blue Cross Blue tors are currently performing. This should and patient satisfaction that include cuts low, we will do everything we can to Shield that enrolls NYP employees only. improve elevator flow and alleviate the Respect as a priority area for improve- avoid layoffs but, in these difficult times, I The list of these physicians is posted on long waits. ment. By working together in this way, cannot make any promises. the Infonet at http://infonet.nyp.org/HR/ Benefits/Prof-Providers-Affiliated-with- we can make NYP an even better place AN UPDATE FROM DR. PARDES: for our patients and each other. Q: How has the economy affected the number Presb.pdf. We also have an arrangement of uninsured patients we see? with Empire that allows our employees to Q: Central Lab staff members are required to A: There has been a slight increase in nominate NYP physicians to participate Since the completion of my State remove lab coats upon leaving the lab. Why do uninsured patients over the past year, and in this exclusive panel. You can nominate of the Hospital Talks at each other Hospital staff walk around with scrubs? we expect this number to grow over the your physician at any time; the physician campus of the Hospital, both the A: We are working on our Uniform Policy next year. decides whether he/she will accept. federal and state government have to make it very clear to all staff what announced preliminary budget We have many sick patients entering the the appropriate procedure is for wearing Q: Q: What are we doing about anticipated Hospital who have difficulty walking. Is it numbers — some which may ben- scrubs and lab coats in each setting. We Medicaid budget cuts? possible to have wheelchairs readily available efit the Hospital and others that will communicate this to you shortly. A: We are concerned that Governor at entrances at NYP/Columbia for them? will undoubtedly challenge us. Q: The Hospital is currently ranked #6. What Paterson may cut the budget for Medicaid A: We work to keep a supply of wheel- Whatever the outcome, it is impor- can we do to be ranked #1? this year. We are fighting this and working chairs in the lobby. Each year, we invest in tant to remember that the Hospital very closely with his staff to try to make A: In 2000, we were ranked #16 by an inventory of new wheelchairs and try has been and will continue to be sure that we are able to maintain our to take the broken ones out of circulation. U.S.News & World Report. Now we are a financially strong, viable insti- current levels. #6, a major jump, thanks to the efforts However, wheelchairs that are used to tution that has weathered many of everyone across the Hospital. Being transport patients can remain in different Q: Do we have an R& D division for making difficult economic periods in the ranked #1 will be difficult, since the areas of the Hospital for weeks. We can all artificial organs? past. Regardless of the economic hospitals in the top 5 have been there for help by returning wheelchairs to the lobby times we’re in, we will never alter many years. Our goal is to stay among A: The Hospital has been and remains after they are used. the very top hospitals nationwide and very active in the development of mechani- our commitment to high quality, In the Payson Pavilion at NYP/Weill continue to advance in the rankings. We cal devices that stand in for a period of Q: compassionate patient care. Cornell, many busy services, including will do it by staying focused on quality time for organs, such as the heart, but
Photos by Richard Lobell
NYP!"## STATE OF THE HOSPITAL SUMMARY Ways to Outwit Hunger Getting to Know You . . . In The Skinny, On Losing Weight Without Being Hun- gry, Louis Aronne, M.D., “Getting to Know You” is a monthly founder and Director of the feature that gives you the opportunity Comprehensive Weight Control to learn a little bit more about an NYP Program at NYP/Weill Cornell, shares a weight-loss plan that has worked well for employee. Jennifer Fisher works at his patients and earned his book a place NYP/Westchester. on The New York Times best-seller list. Dr. Aronne believes that excess Q: What is your name, and what WEIGHT IS hABOUT BIOLOGYv RATHER THAN A is your job here at NewYork- LACK OF WILL POWER "ECAUSE hLACK OF FULL- Presbyterian? NESSv IS AN ISSUE FOR MANY HE TEACHES A: My name is Jennifer Fisher. readers how to stop the weight-loss, Most people call me Jen. I am weight-gain cycle, how to feel full with the Administrative Manager fewer calories, and how to stop craving food. He also describes common medica- for the Borderline Personality tions and medical conditions that can Disorder Resource Center at cause weight gain. NYP/Westchester — believed The Skinny, which Dr. Aronne wrote to be the only person in the with Alisa Bowman, includes comprehen- country with this type of job. sive menus, restaurant options for every type of food, a do-it-at-home strength Q: How long have you been at NYP? plan and exercise plans, and more than 50 low-calorie recipes. A: I came to NYP/Westchester in Published in March by Broadway October 2007. Books, The Skinny, On Q: What’s the best part of your job? Losing Weight A: Hearing the expression of Without Being relief from callers when they Hungry is avail- finally get an empathetic able in hard- cover ($24.95) voice on the phone, who and also as allows them to tell their story, an e-book, an and then is able to get the electronic ver- resources they need. sion.
Q: Vecchiolla John Do you have a funny story about HOSPITAL HOUSING AVAILABLE something that’s happened to you since you’ve been working here? Jennifer Fisher A: I’m a klutz, so I’m sure there is something about Q: What does “We Put Patients First” Q: What’s your favorite type of music? my tripping over my feet or mean to you? A: I love rock music, especially the walking into a door. My role A: I take calls from patients Doors, Janis Joplin, Aerosmith, is pretty serious, and I work and their loved ones who are Jimi Hendrix, and especially Bon alone most of the time, so I struggling with severe mental Jovi. can’t recall anything recent. illness. Putting patients first Q: What do you do in your spare time? means going the extra mile; Q: Why did you want to come to work taking a few extra minutes A: I spend a lot of time with my at NYP? on the phone, doing my own 2 ½ -year old daughter. I try to A: NYP is the ultimate place research when necessary, read anything and everything I can related to work and BPD. to work in health care in getting back to them even if I NewYork-Presbyterian Real Estate has this area, with so many can’t find what they require, Shopping for luxury goods at several newly renovated apartments opportunities for growth. and being an advocate. It’s the lowest possible prices is a in various sites near NYP/Weill Cornell. Professional development about really hearing them personal challenge! They are conveniently located, competi- choices are infinite, and and being able to properly tively priced and ready for occupancy. the class of clinicians and direct them to professionals Q: What three things are we likely to If you are interested and want to learn administrators you’ll work qualified and experienced to always find in your refrigerator? more, stop by the Real Estate Office in with are beyond compare. handle their unique needs. A: Soy milk, yogurt and hummus. the Payson House lobby (435 East 70th Street) or call (212) 746-1776/1968.
MAY 2009 5 NYP!"## In Memoriam promotions U William Krejci, the Manager of Facilities Operations at NYP/Weill Cornell, died sud- Human Resources reports the following promotions as of March 31, 2009: denly on March 12 at the age of 65. After Mirna Echavarria Dwight Johnson Courtney Francis Brandon S. Thompson serving in the United States Army, Mr. Krejci NYP/ACN NYP/ALLEN Unit Assistant, MB-7GN Mgr - Laundry, Laundry Invntry Cntl Anly, Periop Patient Asst, OR joined the staff of what was then The New Karina Guzman Queenland Alvarez Sergeant-Security, Orthopedics - Admin Perioperative Svcs York Hospital in 1963 as a locksmith. Patient Financial Cyd Charisse Villalba AL-Security During his distinguished 45-year career Advisor, ACN-549 W. Waleska Escalera Joy Guevarra Prgmr Analyst III - IS, at the Hospital, Mr. Krejci was responsible 180th St. Annette C. Middleton Unit Assistant, MB-6GS Nurse Practitioner, CPOE Medicine Critical Care-Cath Lab for such endeavors as leading the Buildings Fanta Diane Manager-Labor Juliana Wong and Grounds Department; acting as unofficial Patient Financial Relations, Allen-Human Maria Lasorsa Luis Herrera Radiological Spl-Cross Hospital historian; safeguarding priceless Advisor, Rangel Practice Resources Staff Nurse, Emergency - A Jr Buyer, Purchsng Mats Sect, Radiology-CT pieces of Hospital artwork, pottery and furni- Keena Emory Carol Lee Mgmt Michelle Zawislewski ture; maintaining the falcon’s nest atop Baker Certified Medical Assis- Spl-Quality Mgmt, Dwight Johnson Kenya Shauntiea Jones Staff Nurse-RN, NUR- Regulatory & Quality Tech-Emerg Dept, 10N MSURG ACE Tower; and mentoring and teaching countless tant, Rangel Practice Antonio Soto Info Mgmt Critical Care Nsg - staff members. Mildred Sosa Waxer - Stripper, Envi- Ronald Mercedes Emerg Room Mr. Krejci’s wake, held March 17— what Certified Medical Assis- Pacifico Marquez ronmental Services-CH Jr Investment Analyst, Clinical Nurse II, MB-6HS Venese March Investment Department would have been his 66th birthday— at tant, Rangel Practice Traci Spray Annette C. Middleton Tech-Emerg Dept, John Krtil Funeral Home, was an opportu- Celeste Breton Juan Mejia Dir - Clinical Services, Critical Care Nsg - nity for hundreds of colleagues, friends and Patient Financial Dir - Clinical Services, Office G.M. Ancillary family members to pay their respects to a Office G.M. Ancillary Emerg Room Advisor, Hemo/Oncology Lisandro J. Taveras beloved member of the NYP community. Clinic .90-3#(/.9 Margaret Oswald Shawanda Patterson Assistant Supervisor- “Bill Krejci was a one-of-a-kind NYP Akosua Gyimah Manning Owen Earl Gibson Clinical Nurse II, Distribut, Distribution person,” says Louis F. Reuter IV, Senior Vice Clinical Nurse II, Dir-Pat Svcs Client Rela- Staff Assistant, MB-8HN Neurosurgery Center President, Facilities Development and Real CHT 6-M/S Cardiology/ tions, Client Relations Ronald Mercedes Ambulatory-Inter. Med Ramona Perez Juan Vasquez Estate. “We are all honored to have worked Neurology Sarah Pascoe Felicia A. Royster Laboratory Technologist, Unit Assistant, MB-4HN with him. Several generations of Facilities Lead Technologist, Supervisor, Women’s Core Lab Hematology MICU Operations employees at the Weill Cornell Microbiology .907%34#(%34%2 Health Svcs Support Victrina Plan Dorrian S. Wright- campus benefited from his skills, historical Dahlia P. Purvey Nancy A. Porter Nurse Practitioner, Williams perspective and the genuine concern he felt Tech-Emerg Dept, Rehabilitation Specialist, Emergency - A Telemetry Technician, for his colleagues and staff.” Critical Care Nsg - Patient Care Services Bridgette Quame SB-5 Telemetry Mr. Krejci is Emerg Room Staff Nurse, MB-9GS survived by his wife, Akosua Gyimah Medical Iran K. Saha Donna Barbaro, Vice .907%),, #/2.%,, Sr. Prog Analyst Interface, Robert Rosado President, Design .90#/,5-")! Satinder Dhillon IT Business Solutions and Construction; Felicia A. Royster Layna Abreu Prgmr Analyst II - IS, Clinical Mgr, W&C Miguel Sepulveda three daughters; Office Assistant, Ancillary Information Health-L&D Lab Assistant, Clin Lab Volunteer Dept Svcs one son; and seven Richard Evans Admin Yael Schwarzenberger Nancy A. Porter grandchildren, one If you know of any promotions that have been omitted, please VP Suppt Svcs-Pat Cen- Senior Physical Leticia U. Tan of whom is named report them to Human Resources at these numbers: 746-1448 ter Care, Administration William Krejci (Weill Cornell); 305-5625 (Columbia). Therapist, Inpatient Lead Technologist, William Krejci III. - VP Photos by Charles Manley and John Vecchiolla Rehabilitation Thera Central Lab
! FOR RENT: Deluxe Upper West Side office in man. Utilities and pool membership included including top-of-the-line kitchen appliances; small suite around the corner from Trump on in rent. Convenient transportation to NYP/ north and east exposures with city views. Next classifieds Riverside Boulevard. Good public transporta- Columbia and Manhattan. $2,250/month. to A train, M4, M98 buses and Fort Tryon Available in June. Call Helen Morik at (917) Park. $745,000. Contact (917) 613-7107/ ! FOR RENT: Spacious one-bedroom apart- tion (buses #72, 57, 5, 104 and subways #1, 2, 952-9175. [email protected] or (646) 322-6274/ ment on tree-lined street (West 182nd) in 3). Quiet; perfect for psychiatrist, social worker, therapist. Includes storage closet, utilities, Inter- [email protected]. Hudson Heights section of Washington ! FOR RENT: Two-bedroom apartment in pri- net access. Large enough (101 square feet) to Heights. High ceilings, hardwood floors in vate house in Riverdale. Quiet, convenient. ! FOR SALE: Impeccable two-family home on accommodate couches or other furniture. Con- prewar, elevator building. A two-minute walk Garage available. No pets. $1,600/month. ¼-acre lot in Westchester. Great family neigh- tact [email protected]. to the A express train, five minutes to the No fee. Please call owner at (845) 893-2464 borhood and schools. Close to New York City local #1 train. $1,175/month. No fee. Credit ! FOR RENT/FOR SALE: Doorman condomini- (cell) or (845) 735-4134 or e-mail at 291nor@ by public transportation or driving. Profession- verified. Call (212) 781-7731 or e-mail hud- um in The Bennett, 736 West 187th Street. Sleeps gmail.com. ally maintained and updated. No broker fees. [email protected]. four. Gym, roof deck, garden, washer/dryer. Quiet View listing and pictures at www.Continental- ! FOR RENT (SUMMER): Charming, quiet, fur- with good light. Pets welcome. One-year lease RealEstate.com/114476 or call (914) 475-7272. ! FOR RENT (SUMMER): Three-bedroom, nished and renovated one-bedroom cottage in with option to renew. Rent: $3,200/month (just two-bath home on Fire Island in Ocean Westhampton Beach, Long Island. Sleeps four. ! FOR SALE: One- to three-bedroom cottages reduced from $3,700); $3,200 security deposit. Beach, charming village on the Atlantic Pool, air conditioning, barbecue, laundry. Walk in historic three-season bungalow community Private parking available in building for $325/ Ocean. Sleeps 11, plus convertible living to town, library, places of worship. Close to vil- in Westchester/Hudson Valley. Pool, tennis, month. Also for sale at $830,000, including park- room/bedroom. Air conditioning, huge deck, lage beach. Available monthly or from Memorial hiking, social activities. $79,000-$95,000 cash. ing. Contact Robyn Carvey at (646) 505-5685 or Weber barbecue, piano. One hour from New Day to Labor Day. Call (631) 727-0626. Maintenance $4,500/year. Sorry, no dogs. York City. Families welcome. $24,000 July/ cell (917) 407-2951. (212) 879-2113 or RHcottages [email protected]. ! FOR SALE: Expansive two-bedroom, two- August, $12,000/month; $2,500/week, June; ! FOR RENT: Bright, spacious, junior-4 apart- bathroom apartment at 720 Fort Washington, Place your ad in NYPress &2%% OF CHARGE 3PACE IS AVAIL- $3,500-$4,000/week July/August. Call (212) ment in Riverdale. Renovated kitchen/bath, near NYP/Columbia in Hudson Heights. able on a first-come, first-served basis. For more information, 628-0226 or e-mail [email protected]. central air conditioning, terrace, 24-hour door- call Marcy at (212) 821-0579. (The publication of an ad does Sunken living room; high-end renovation, not indicate endorsement by the Hospital.)
NYP!"## 6 MAY 2009 EXP!"##Quick news about the people, places and programs at NYP Awards and Honors DEVELOPMENT Larry Schafer has been elected Chair of the Group on Institutional Advancement of the Association of American Medical Colleges. The Group’s goal is to enhance awareness and support for medical education, health care and biomedical research. Since 1998 Mr. Schafer has served as Vice President for Development of NewYork- Presbyterian Hospital and as Vice Provost for Development of the Weill Cornell Medical College. ! COMMUNITY HEALTH DEVELOPMENT National Medical Fellowships in March hon- Lobell Richard ored J. Emilio Carrillo, M.D., M.P.H., with its Distinguished Alumni Award. Dr. Carrillo is NYP’s Vice President, Community Health Development. Hospital leaders and the Community Physicians of NewYork-Presbyterian celebrated a partnership that facilitates patient care. National Medical Fellowships provides scholarships for underrepresented minorities COMMUNITY PHYSICIANS AND NYP: WORKING TOGETHER in medicine. ! For 13 years NYP has worked with physicians in Washington Heights/ “for being such good partners.” Inwood to provide care for patients. On March 10 Michael Fosina, Vice Robert Kelly, M.D., Group Senior Vice President, Chief Operating President and Executive Director, NYP/Allen, emceed an annual event at Officer and Chief Medical Officer, NYP/Columbia, gave a patient example News Briefs which NYP leaders meet with the Community Physicians of NewYork- of how working together is improving the care of the community. ONE APPLIANCE AT A TIME Presbyterian to celebrate their collaboration and discuss their goals. An important initiative under way is an electronic health infor- NYP staff participated in Unpower Hour for Many of the hospitalizations that take place at NYP/Columbia are mation system that will allow easier sharing of patient records. “Our the first time on April 2, turning off for 60 referrals from Community Physicians. “If we took all of the health care programs are the result of ongoing dialogue with NYP leadership,” said minutes lights, computer monitors, cof- done by the doctors in this room, it would be enormous,” Dr. Pardes Community Physicians’ Chairman, Gabriel Guardarramas, M.D. “In fee pots, microwaves, and other appliances said. “These physicians carry a tremendous amount of responsibility.” partnership with NYP our practices will achieve interconnectivity for our normally in use during the work day. The Because patients are constantly moving between NYP doctors and patients.” initiative was spearheaded by NYPgreen, the community physicians, “we need to align ourselves so that we can Hospital’s sustainability program, in an effort provide seamless care as patients move from one place to another,” said (To learn more about the Community Physicians see page 1 of the May 2008 to reduce energy consumption and increase Dr. Corwin. issue of NYPress.) ! awareness of the need to do it year-round. ! J. Emilio Carrillo, M.D., M.P.H., thanked the community physicians
BASKETBALL FANS TAKE A BREAK TO LEARN HOW TO BENEFIT OTHERS Spectators at Madison Square Garden the night of March 3 didn’t just watch St. John’s Univer- sity’s men’s basketball team win a heart-pounding 59-56 victory over Georgetown; they also calendar learned about the importance of organ donation. Manikkam Suthanthiran, M.D., Chief, Department of Transplantation Medicine and Extra- ! May 12—Assistant Attending Psychiatrist ! June 7—The American Liver Foundation’s corporeal Therapy at NYP/Weill Cornell, spoke to the crowd, along with organ transplant Barbara Bartlik, M.D., and Research Aide Liver Life Walk will start at Battery Park City recipients and donor families. In the U.S., every 12 minutes another name is added to the Julie Kolzet, M.A., will present a Health at 9:30 a.m. (check-in at 8:30 a.m.) at Battery organ donation waiting list, he said, and the waiting list in New York alone has nearly 10,000 & Wellness Seminar at NYP/Weill Cornell Park. The morning of food, festivities and names on it. titled “Keep Love Alive: Conquering Stress entertainment will raise funds to support Dr. Suthanthiran spoke under the auspices of Get Game – Give Life®, a national program that to Revitalize the Sexual Self.” Free and open research, education and advocacy efforts works to raise awareness of organ donation among college students and sports fans. ! to the public, the seminar will take place at to help the 30 million Americans currently Uris Auditorium, 1300 York Avenue (East living with liver disease. No registration fee. 69th Street). For more information, call To learn more, contact Aimee Muth at (212) (212) 821-0888. 305-2178 or [email protected].
! May 17—AIDS Walk New York, which ! June 11—The J.P. Morgan Corporate supports AIDS service providers in the Challenge will start at 7 p.m. in Central tristate area, will take place, beginning and Park. For more information, contact ending in Central Park. Sign-in starts at Employee Activities at [email protected]. 8:30 a.m., the walk at 10 a.m. For more information, contact Maria De La Cruz at ! June 26—National HIV Testing Day will be (212) 305-8929 or [email protected]. observed at NYP/Columbia in the Energy Court at 168th Street and Broadway. From ! June 4—The Hepatitis B Support Group 10 a.m. to 3 p.m., community-based at NYP/Weill Cornell will meet from 4 to organizations will provide information 5 p.m. at 1305 York Avenue, 2nd floor, about HIV, and free HIV testing will be Room Y-206. For more information, contact offered. For more information, contact Arline at (646) 962-4731 or arl2005@med. Paula Merricks-Lewis at (212) 305-3557 or cornell.edu. Jenni Perez at (212) 305-7098. At halftime at a March 3 basketball game, Manikkam Suthanthiran, M.D., promoted organ donor awareness to a crowd of thousands at Madison Square Garden.
MAY 2009 7 NYP!"## We Put Patients First
21,000 Shining Stars ... and Counting Congratulations to all NYP’s Shining Stars he Shining Star Program helps patients and family members acknowledge NYP employees who embody “We Put Patients First.” Patients, families and T staff have embraced this program, and more than 21,000 Shining Star cards were submitted in the past 12 months. This spring special awards ceremonies were held to recognize employees who have received multiple Shining Star citations over the last six months. Awards, based on number of cards received, were given to Gold, Silver and Bronze level winners. Shining Star cards and collection boxes are available all across NYP, and cards are displayed on communication boards across the Hospital. The comments on these cards reflect what it means to our patients to receive high quality, compas- sionate care and service. Here are just a few examples of the thousands of com- ments written about our Shining Stars:
“When I needed a biopsy of a tumor, she held my hand. When I returned for a shot, she personally went to the hospital pharmacy for me to get the injection. When I was told I needed surgery, she held me when I cried. “
“God put angels on this earth, and one of them was my nurse.”
“She is an asset to your institution. People like her are a better advertisement than any commercial.”
“I look forward to coming to my treatment every month because the nurse makes me feel very happy — a very warm-hearted person.”
“What a difference from other hospitals in New York — compassionate, skilled, efficient, caring. We’ve found our hospital!”
To learn more about the Shining Star program, visit the “We Put Patients First” page on the Infonet and click on the “Awards and Recognition” tab.
Progress toward our patient centered care goal for 2009 NewYork-Presbyterian Hospital’s goal for patient satisfaction in 2009 is to ACHIEVE AN /VERALL 2ATING OF #ARE SCORE OF ON THE 0RESS 'ANEY SURVEY 4HIS is an increase of 1.2 points from 82.4, which was our final score for 2008. We are pleased to report that at the end of the first quarter of this year, we have continued to make progress toward our goal. By the end of March, we had improved our score by .5 points, bringing our current rating to 82.9. As 2009 continues, we must gain another .7 points to reach our goal for the year. These numbers are just a way to measure our progress toward the real goal of providing our patients and their family members with the most compassionate and responsive care possible. Thanks to the hard work of every member of the Hospital team, we have improved patient satisfaction for three years in a row. We can do it again in 2009!
Photos by Richard Lobell
NYP!"## 8 MAY 2009 NYP!"##
New York-Presbyterian The University Hospital of Columbia and Cornell !"#$%&'(()'*++$&', the green pages -./'0112 Herbert Pardes, M.D. President and Chief Executive Officer Steven J. Corwin, M.D. Executive Vice President and benefits corner employee activities Chief Operating Officer William A. Polf, Ph.D. Senior Vice President for External Relations QUALIFYING EVENTS REMINDER TICKETS AVAILABLE JUNE 2009 BLOOD DRIVE ERRAND SOLUTIONS If you have a Qualifying A limited number of the following tickets are All employees who are able to donate blood Myrna Manners AT WORK FOR EMPLOYEES Vice President, Public Affairs Event, you must notify available for purchase, by check or money are encouraged to participate in the June the Benefits Service order, in Human Resources, NewYork- 2009 Blood Drive. Your donation may help Michael Sellers Center to initiate the Presbyterian/Weill Cornell, Payson House, Ã>ÛiÊÃii½ÃÊvi°ÊÊ Director of Publications change within 31 days 3rd Floor, or Human Resources, NewYork- The schedule is listed below: Marcella Kerr of the actual qualifying Presbyterian/Columbia, Harkness Pavilion, NewYork-Presbyterian/Weill Cornell Editor-in-Chief event date. Main Floor. Monday, June 15 & Tuesday, June 16 Cynthia Guernsey You will be required to present your 8 a.m. – 6 p.m., Cayuga Errand Solutions staff offer a variety of Art Director A Qualifying Event, as defined by the IRS, NewYork-Presbyterian employee ID when services to help employees, but they can Joshua Hammann allows you to change your benefit levels purchasing tickets. NewYork-Presbyterian/Columbia also assist the patients and families that Feature Writer or enroll in certain benefit plans without Tickets will not be held, and are avail- Tuesday, June 16 & Wednesday, June 17 we serve. Andria Lam Copy Editor waiting for the next annual enrollment able on a first-come, first-served basis. If you 9 a.m. – 5 p.m., Milstein Lobby You may be working with patients and families who need help getting food Jima Ware period. have any questions, please send an e-mail to Production Assistant [email protected]. NewYork-Presbyterian/Westchester deliveries, or making hotel, restaurant and gift arrangements. Some patients may Qualifying Events include: Wednesday, June 17 need food delivered to their homes as they CONTRIBUTORS 9:30 a.m. – 4 p.m., Auditorium are discharged, or help with other items Jaclyn Mucaria UÊ >ÀÀ>}iÊ to make their transition from the Hospital Senior Vice President, Ambulatory UÊ ÛÀViÊÀÊi}>ÊÃi«>À>ÌÊ Morgan Stanley Children’s Hospital to home easier. Patients can connect to Care and Patient Centered Services UÊ >}iÊÊëÕÃi½ÃÊi«ÞiÌÊÀÊÃÃÉ Thursday, June 18 Errand Solutions by dialing *99 from their Jolie Singer 9 a.m. – 9 p.m., Wintergarden Vice President and Chief of Staff }>ÊvÊëÕÃi½ÃÊi`V>ÊVÛiÀ>}iÊ room phones, and Errand Solutions staff to the Executive Vice President In The Heights can help address their needs and ques- UÊ >}iÊÊ`iÃÌVÊ«>ÀÌiÀ½ÃÊ and Chief Operating Officer Tuesday, June 9 West 57th Street tions. employment which results in loss/gain of Rick Evans Rodgers Theatre Friday, June 19 Last month, the Errand Solutions Vice President, Support Services `iÃÌVÊ«>ÀÌiÀ½ÃÊLiivÌÊVÛiÀ>}iÊ 7 p.m. 10 a.m. – 3:30 p.m. team helped NYP staff with everything and Patient Centered Care UÊ i>Ì ÊvÊ>ÊëÕÃiÊÀʵÕ>vi`Ê`i«i`iÌÊ Rear Mezzanine 15th Fl. Conference Room from wedding invitations and gift deliver- Carol LeMay Director of Internal UÊ ÀÌ ÊÀÊi}>Ê>`«ÌÊvÊ>ÊV ` $61.50 per ticket ies to hotel, dining and travel arrange- ments and much more. Employees used Communications UÊ i«i`iÌÊiiÌÃÊÀiµÕÀiiÌÃÊvÊ East 38th Street Errand Solutions almost 6,000 times last Kathy Thompson dependent eligibility Editorial Consultant 9 to 5 Monday, June 22 month. And, approximately 1,000 patients UÊ i«i`iÌÊÊ}iÀÊiiÌÃÊÀiµÕÀiiÌÃÊ Wednesday, June 24 8:30 a.m. – 4:30 p.m. and families also used this service. Gabriel Miller Contributing Writer of dependent eligibility Marquis Theatre 3rd Fl. Conference Room Call or stop by the Errands Solution 8 p.m. Susan Drake desk to see how they can help you or the Communications Specialist Rear Mezzanine NewYork-Presbyterian/Allen Log on to the Infonet and click on for people you care for each day. Kathleen Stanley Employees/Benefits Forms, and print the $60.00 per ticket Wednesday, June 24 Benefits Manager Qualifying Life Event Form. Complete 11 a.m. – 7 p.m. Joy Rhodes the form and fax it to the Benefits Service Mobile van by entrance Benefits Supervisor Kimberly Ann Solop Center at (212) 585-6656. Senior Awards and Recognition Specialist Kathy Suero Specialist, Awards & New York Mets vs. Philadelphia Phillies Recognition/Employee Activities NYP PENSION PLAN PARTICIPANTS NewYork-Presbyterian is expanding the use errand solutions at NYP Thursday, June 11 ANNUAL FUNDING NOTICE of environmentally friendly, “green” prac- Public Affairs Office at NewYork- 7:10 p.m. During May, participants of the NewYork- tices across the Hospital and focusing on Presbyterian/Columbia: Pepsi Porch 627 West 165th Street, 6-621 Presbyterian Hospital Retirement Plan sustainability in order to conserve resources $48.00 per ticket New York, New York 10032 will receive a comprehensive statement for the future. GREEN PAGES PH: (212) 305-5587 (ext. 55587) which includes the description and value Here are some tips on how you can CONTACT INFORMATION FAX: (212) 305-8023 (ext. 58023) New York Mets vs. St. Louis Cardinals vÊÌ iÊ«>½ÃÊ>ÃÃiÌÃ]Ê>LÌiÃÊ>`ÊLiivÌÃÊ help make a difference each day: Public Affairs Office at NewYork- Tuesday, June 23 Benefits Corner Presbyterian/Weill Cornell: guaranteed by the Pension Benefit Guaranty " Help conserve energy: 7:10 p.m. (212) 297-5771 425 East 61st Street, 7th Floor Corporation. Ê U- ÕÌÊvvÊ} ÌÃÊÊÕÕÃi`Ê>Ài>ÃÊ New York, New York 10065 Pepsi Porch [email protected] Ê U/ÕÀÊvvÊV«ÕÌiÀÃÊÜ iÊÌ iÞÊ>ÀiÊ PH: (212) 821-0560 (ext. 10560) $32.00 per ticket FAX: (212) 821-0576 (ext. 10576) This is part of the amendments to not in use Employee Activities the Pension Protection Act of 2006, " Help conserve paper: (212) 746-5615 To obtain PDF versions of which require pension plans to provide this and prior issues of Ê U*ÀÌÊÞÊÜ >ÌÊÞÕÊii`ÊÊ [email protected] NYPress, please visit participants with an annual funding notice. Ê U «ÞÊ`ÕLiÃ`i`ÊÜ iÀiÊ«ÃÃLiÊÊ http://infonet.nyp.org/nypress Other Green Pages News: Ê U*>ViÊVv`iÌ>ÊÜ ÌiÉVÀÊ www.nyp.org [email protected] and mixed paper, newspapers and © NewYork-Presbyterian Hospital magazines in the blue recycling bins NYPress is published by the Office of Public Affairs.
MAY 2009 9 NYP!"##