Celebrating NYP “All Night Long” — see page 5

New York-Presbyterian NYP The University Hospital of Columbia and Cornell The newsletter for employees and friendsress of NewYork-Presbyterian • Volume 12, Issue 5 • May 2010

3,000 and Counting!

MAY 2010 2 NYPress Photo by Richard Lobell A Message from Dr. Pardes and Dr. Corwin 3,000 and Counting! May is a month of celebration at NewYork- Presbyterian. We began by celebrat- A surefire way to get into the Major League Baseball Hall of Fame is to collect 3,000 hits. NewYork-Presbyterian Hospital hit its own hall of fame milestone in April with its ing our nurses, nurse managers and 3,000th kidney transplant. To celebrate the occasion, the Hospital welcomed hundreds nurse leaders during Nurses Week. As of transplant patients, donors and their families ­— including Alex Fonseca, who was part of the celebration, our nurses were the recipient of transplant number 3,000 — to The Armory in Washington Heights on honored at Yankee Stadium as well as Wednesday, April 21, for the Circle for Life Renal 3,000 event. across our campuses, including the Hos- pital’s annual Nursing Clinical Excellence A First in 1969 Awards. Congratulations to the 2010 “Since the first transplant was performed here in 1969, our program has award winners, and thank you for serv- become one of the most active in the country,” said Andria Castellanos, ing as role models and providing excep- SVP and COO, Milstein Hospital Building, NYP/Columbia. “I am tional care and compassionate service thrilled to welcome back so many of you who have undergone organ to our patients. We are also celebrating transplantation here at NYP/Columbia. The tremendous challenges the achievements of a number of our that you have faced and the gifts you have given and received are an senior leaders. Wilhelmina Manzano, inspiring example of what people can accomplish in their lives.” R.N., M.A., our Chief Nursing Officer, was Making the celebration even more special, Borough Presi- awarded the Distinguished Clinician dent Scott Stringer proclaimed the day “Renal 3,000 Celebration Day,” saying, Award from the NYU College of Nurs- “NewYork-Presbyterian/Columbia and Weill Cornell have performed more kidney ing; and Karol Wollenberg, Vice Presi- transplants than any other hospital in the country since 2005, and that is an extraordinary dent of Pharmacy, received the 2010 accomplishment.” Pharmacist Achievement Award from the State Council of Health- A Revolutionary Approach System Pharmacists. We will also be After performing the first kidney transplant in 1969, NYP/Columbia in 2006 honoring our esteemed colleague, Dr. became the second center in the U.S. — and the first in the Antonio M. Gotto, Jr., the Stephen and region — to successfully complete a three-way kidney swap. NewYork- Suzanne Weiss Dean of Weill Cornell Presbyterian/Columbia is now a national leader in the performance of Medical College, one of this year’s two multiple paired living-donor kidney transplantation, a revolutionary approach that may dramatically improve the opportunity for patients in winners of the Maurice R. Greenberg need of kidney transplants to find a compatible donor. Distinguished Service Award. We are “There are thousands of patients and hundreds more on the waiting happy to be recognizing his outstand- list and today, I can’t always tell who is the donor and who is the recipient ing leadership of the College on the — which tells me we’re doing a pretty good job,” said Lloyd Ratner, M.D., 30th anniversary of this special award. F.A.C.S., Director of Renal and Pancreatic Transplantation at NYP/Columbia. NYP will also celebrate the launch “When this all started — to take a kidney from one person and transplant it to of two new programs this month. At our another person, making them healthier and giving them a better and longer life — Weill Cornell Center, we are announcing it was science fiction.” a generous gift by Trustee Iris Cantor Mark A. Hardy, M.D., F.A.C.S., Director Emeritus and Founder, Transplantation to create the Iris Cantor Men’s Health Program, NYP/Columbia, was instrumental in proving such “science fiction” could Center on East 61st St. The center will be a reality. He, along with David J. Cohen, M.D., Medical Director, Renal and complement our Iris Cantor Women’s Pancreatic Transplantation, spoke at the celebration. Health Center and will offer “one-stop- “When I got here, it was almost a flip of a coin if the kidney was going shopping” by allowing patients to see to last one year,” Dr. Cohen said. “Today, one-year success rates are 95 multiple physicians on a given day. percent.” It will be completed in 2012. At our Columbia Center, we will celebrate the One Patient’s Story start of a significant expansion of our Physicians like Drs. Hardy, Cohen and Ratner — and a hospital like radiation oncology services, part of our NYP — are the reason why Terence Boyle, himself a recipient of four Herbert Irving Cancer Center. A new kidney transplants, most recently in 2002, was able to take the podium Radiation Oncology Treatment Space and address a gymnasium full of patients and peers. will be constructed under the Garden. At 19 Mr. Boyle was diagnosed with polycystic kidney disease, the same It will offer patients state-of-the-art disease that took his father’s life at 38, and the same disease that has caused his treatment in a light-filled, patient- three siblings to undergo a total of four kidney transplants. friendly environment. It, too, will be “I am here because of families, who at the worst of times, thought to do the best of completed in 2012. things,” Mr. Boyle said. “In addition to celebrating this milestone, I would like us all to As we busily celebrate these leave here today with an ever stronger commitment to spreading the word for the dire need for more organs.” happenings and continue delivering the best possible patient care and service, Face-to-Face Meetings let’s be sure to take time to remember, A handful of donors and recipients were able to meet face to face for the honor and celebrate our moms! first time. By participating in a daisy chain kidney swap, willing donors who were incompatible with the family or friend they intended to donate to were rematched with compatible recipients they hadn’t previously known. Hugs, hand shakes and a seemingly endless stream of “thank yous” filled up the cavernous Armory. “I feel so good,” Mr. Fonseca said, still a little fragile from his trans- Herbert Pardes, M.D. Steven J. Corwin, M.D. plant. “I am so lucky to be here.” n President and Executive Vice President Photos by Richard Lobell Chief Executive Officer and Chief Operating Officer

MAY 2010 3 NYPress NYP’s Kids Learn on the Job YP celebrated Take Our Children to Work Day on April 22 by welcoming 200 children to all its campuses to learn how a big city Nhospital works. Selected in March by a raffle, the children started the day with breakfast before separating into groups and touring different departments of the Hospital. Each group of 10 children was led by two Hospital employees who had volunteered to spend the day with them. The children put on scrubs in operating rooms, explored the inside of an ambulance, and even made their own pizzas in the Hospital’s kitchen. “We wanted them to see all the people it takes to make the Hospital a success,” says Wendy Sherman, Manager, Recognition and Engagement. Ten-year-old Laura Laporta, whose mother, Maria Guarnieri-Laporta, is Director of Project Management in Facilities Development, said, “It was fun Amelia Panico Amelia learning about all the jobs in the Hospital.” Laura wants to come back next year. Kimberly Solop, Senior Awards and Recognition Specialist, and Kathy Suero, Specialist, Employee Activities, planned and coordinated the day. n NYP/Weill Cornell’s Security staff show the children of employees how ID badges are made. people on the move

Kevin Hammeran Named to Top Post at NYP Leaders Take on Expanded Roles ichard S. Liebowitz, M.D., has cial Planning. He will maintain his Morgan Stanley Children’s Hospital been appointed Vice President responsibilities in the Office of Strat- evin Hammeran has been appointed Senior Rof Medical Affairs and Associate Chief egy and in his expanded role will K Vice President and Chief Operating Officer Medical Officer. In his current role as manage the Hospital’s corporate and of NewYork-Presbyterian/Morgan Stanley Children’s Vice President of Medical Affairs he service line business planning, deci- Hospital and the Sloane Hospital for Women at will continue to direct the Hospital’s sion support and strategic pricing NewYork-Presbyterian Hospital/Columbia University medical staff activities, and as Asso- programs. He will also provide strate- Medical Center. In this role, he is responsible for ciate Chief Medical Officer, he will gic and financial planning support to managing day-to-day operations and operating and work closely with the Chief Medi- the NYP Healthcare System. capital budgets and for implementing clinical strategy. cal Officers to manage service lines, Mr. Alge was named the System’s “My entire professional career has been dedicated develop clinical programs and recruit Vice President, Operations, in 2004. to children’s hospitals,” Mr. Hammeran said. “I can’t physicians. He worked to develop and implement even imagine going back to the adult world. I love the “I look forward to maintaining key strategic initiatives and served as kind of people that children’s hospitals attract and their the high level of quality care we cur- the primary System liaison for infor- commitment to our mission.” rently provide to all our patients,” Dr. mation technology, legal and planning Mr. Hammeran comes to NYP with more than 30 Liebowitz said. “I also would like to issues.

Jason Green Jason years of health care management experience, having help identify and recruit the next gen- He earlier worked in manage- served for the last six years as the Executive Vice Presi- eration of clinical leaders.” ment positions at the Mount Sinai dent and Chief Operating Officer at Miami Children’s When Dr. Liebowitz came to Medical Center. Kevin Hammeran Hospital. Earlier he served in leadership roles at vari- NYP in 2006, it was a homecoming He holds a Bachelor of Arts ous children’s hospitals across the country — including for the Brooklyn native. “I always degree in psychology from Southern Children’s Hospital Boston; Janet Weis Children’s Hospital at Geisinger Medical Center in Danville, knew I wanted to come back to New Illinois University and a master’s Pennsylvania; Riley Hospital for Children in Indianapolis; and St. Christopher’s Hospital for Children York, but I never knew it would take degree in business administration in Philadelphia. 23 years,” he says. from Baruch College. In addition, he spent 15 years as a consultant surveyor for The Joint Commission. A graduate of Rutgers Medical When Mr. Alge came to New Born and raised in Cincinnati, Mr. Hammeran received his bachelor’s degree in health adminis- School and the internal medicine York in 1980, it was to pursue a tration from the University of Cincinnati. He holds a master’s degree in hospital and health admin- program at the University of Massa- career in dance, which he did profes- istration from Cincinnati’s other major university, Xavier University, and completed the Program in chusetts, Dr. Liebowitz earlier was the sionally for three years. After another Health Systems Management at Harvard University. Medical Director of Strategic Initia- eight years in the restaurant business, He and his wife, Karen, have been married for 34 years. They met each other in high school and tives and Network Business Develop- he went back to school to get an were each other’s prom date. Ms. Hammeran also worked in hospital administration for many years. ment at Duke University. He is the MBA. They have two children: Keith, who graduated from the Tisch School of Arts at New York Uni- father of two. Mr. Alge lives in Yonkers with his versity and is now in his first year at Fordham University School of Law; and Sarah, a junior athletic David Alge has been appointed wife, Nan Mutnick, and their 15-year- management major at Indiana University in Bloomington. n Vice President, Strategy and Finan- old daughter, Julia. n

NYPress 4 MAY 2010 Getting to Know You Celebrating NYP “All Night Long” Bernadette Charles, NYP/Columbia

Q: What is your name, and what is your job here at NewYork-Presbyterian? A: My name is Bernadette Charles. I am a Laboratory Attendant in Laboratory Sup- port. I collect blood samples in outpatient areas in the Presbyterian Hospital (PH) Building, Morgan Stanley Children’s Hos- pital and the Harkness Pavilion and take

Richard Lobell Richard them to the Core Lab in PH 3. hey may not have partied all night long, but the more than 1,000 friends Q: How long have you been at NYP? of NewYork-Presbyterian who came to the Waldorf-Astoria Hotel on April A: I’ve been at NYP for almost 15 years. T 15 for the Hospital’s annual Gala did raise more than $2.4 million for Bernadette Charles Pulmonary Services and Thoracic Surgery. Singer-songwriter Lionel Richie, whose “All Night Long” and other pop, Q: What’s the best part of your job? soul, and rhythm and blues recordings have sold by the hundreds of millions, A: It keeps me fit. I walk at least seven hours a day —­ 3.6 miles a day, 937 miles entertained the party-goers. His appearance was sponsored by Sir Howard a year. My mileage was documented by the Hospital’s Be Fit to Benefit Pro- Stringer, an NYP Trustee. gram, which encourages healthy lifestyles. NYP Trustee Co-Chairs were David Komansky, Mark Schwartz, Ronald Stanton and Howard Stringer. Faculty Co-Chairs were Attending Cardiothoracic Q: What path did you take to get to your current job? Surgeon Nasser Altorki, M.D., Attending Physician Ronald Crystal, M.D., Attending A: I used to be a Nursing Assistant. Then I got my associate’s degree from Surgeon Joshua Sonett, M.D., and Attending Physician Byron Thomashow, M.D. Long Island University and trained to be a Lab Technician, but I never prac- ticed it. I applied for this job, and I like it.

Q: Why did you choose NYP as the place you wanted to work? A: I chose to work at NYP because it’s an institution that gives you an opportu- nity to grow. And I like to feel that I’m doing something for patients.

Q: What’s your favorite type of music? A: I like gospel, country, all types of music. I like the music of different cul- 1 tures. Music is like a therapy for stress; it makes me feel better.

Q: What kinds of vacations do you enjoy? A: I like to travel to know different places and different cultures. My most recent vacation was to Puerto Plata 2 in the Dominican Republic. But my favorite vacation was in Las Vegas!

Q: What’s on your personal to-do list? A: I walk every day, I eat well, I exercise Richard Lobell Richard to keep in shape. I 3 4 would like to help 1. (From left) Mrs. Ronald Crystal, Lionel Richie, Dr. Pardes, Ronald Crystal, M.D., and other people to eat Nasser Altorki, M.D. 2. (From left) Sir Howard Stringer, Dr. and Mrs. Joshua Sonett, Lionel well and be healthy. Richie, Dr. Pardes, Dr. and Mrs. Byron Thomashow. 3. Dr. Pardes and David Komansky. Bernadette Charles sees that blood samples from outpatients reach 4. Ronald Stanton with his children, Philip and Hedi, and Dr. Pardes. the Hospital’s Core Lab for testing. Photos by John Vecchiolla and Ellen Wallop

MAY 2010 5 NYPress A LOST BAG, AND A GOOD SAMARITAN In Memoriam NYPress received a telephone call from a • Leah Nicols, who would have At a birthday won, I was very, very no smoking, no drinking, no woman who found a handbag on the Q train turned 107 on May 24, died on party held in 2009 happy about it.” nothing,” she was known to to Coney Island on Friday, April 30. The hand- March 20. She was thought to by her physician, Ms. Nicols is love children, good food, and bag contained, among other things, a copy of be NewYork-Presbyterian’s old- Assistant Attend- survived by nieces music and dancing. According NYPress, and the woman called est patient. ing Physician Keith and nephews. Her to Dr. LaScalea, Ms. Nicols was the Public Affairs office, which A stenographer in the U.S. LaScalea, M.D., she husband died in the “incredibly joyful, always smil- publishes the newsletter, to ask District Court for four decades, reminisced about 1980s at the age of ing, a very happy-go-lucky per- whether someone at NYP is the Leah Nicols owner of the bag. Ms. Nicols lived for more than the history she had 100. son. A lot of longevity can be If you believe the hand- 75 years in Harlem, where she witnessed and said, “I made my Although she attributed attributed to genetics. But in her bag is yours, please call was well known and well loved. vote for Obama, and when he her long life to “being quiet, case, I think it’s passion.” Barbara at (646) 329-4479. Photo by Rene Perez

calendar promotions Human Resources reports the following promotions as of February 28, 2010. n May 25 ­­— Louis J. Aronne, M.D., NYP/ACN NYP/CHONY Hirut Dejoya Kojo Sekyi Edelmira Quintero Jessica Grajales F.A.C.P., and Kathy Isoldi, M.S., Charles Curran Staff Pharmacist, Phar- CT Scan Technologist, Cardio-Catherization Associate-Marketing, Andrea Brekke R.D., will present a Health & Mgr - Clinical Nutri- Dir-Clinical Services, macy-Administration CT Scanning MH-4 Technicia, Cardiac Marketing Wellness Seminar titled “Not on tion, ACN-Nutrition Children’s Hospital Ernestina Fajardo- Catherization Lab Anissa Lamouchi Administrat Gegelys Erasmo Ramos Regional Coord - an Empty Stomach: Losing Weight Miriam T. Payne Financial Counselor, Spv - Environmental Int’l Svc, Without Being Hungry” at 6:30 p.m. Associate Genetic, Clini- Kidney Transplant Pro- Svcs, Environmental International Services in Uris Auditorium at Weill Cornell cal - Genetics gram Services-Admin Jaclyn Lepkowski Medical College (1300 York Avenue, Wendy Peguero Lori Fives Julissa Reyes Clinical Mgr, Critical at 69th Street). The seminar is free Associate Genetic, Clini- Spl-Doc Improvement, Financial Counselor, Care Nsg - Emerg Room Kojo Sekyi and open to the public. To learn cal - Genetics Documentation Improve- Liver Transplant Pro- Maria-Raquel T. Andrea Brekke more, or to request a disability- Julie Torres ment Maria LoBaido gram Mendoza Coordinator - Recruit- related accommodation, call (212) Euclides Diaz Supervisor-Radiology Tony Flores Jocelyn Rubi Coord Access Clin, 821-0888. Patient Financial Services, X-Ray Chil- Medical Chart Analyst, ment, HR-Employment Nurse Coordinator, Transfer Call Center Services Advisor, Medical Group dren’s Hosp-3 Health Information O/P Comp Transplant Pooja Mohan n May 26 — An NYP blood drive will Practice Denise Giles Management Victor Luciano Sandra Smith Supv Genetic Counsl, take place in NYP/Weill Cornell’s Transporter - Messenger, Erick Gesualdo Staff Nurse, CHC Jennifer Fojas Cardio-Catherization Genetic Counseling Cayuga Room from 8 a.m. to 6 p.m. Transporters Patient Financial Obstetrics & Nursery Revenue Specialist-Svc Technicia, Cardiac Wazim Narain Advisor, Stockamp Line, Transplant Rev- Lurline McLean Catherization Lab Business Intel Analyst, n May 27 — The Steven Z. Miller, Implementation Team enue Cycle Patient Financial Advi- Michael Woods IT Business Solutions M.D., Health Fair, which promotes sor, Patient Access I Kilsy Hidalgo David Gainza Medical Chart Analyst, Rosaline Persaud children’s health and wellness, Coord Specialty Clin Supervisor-Lab Services, Bernadette Melido Health Information Jr Accountant, Support will take place in the NewYork- Reg, ACN Audubon Echocardiology PH-9C Clinical Nurse III, Management Services Presbyterian/Morgan Stanley Nurse Enterostoml Ther Practice Jose Garcia Austin Wrubel Judith Podell Children’s Hospital Wintergarden Alfred Mancebo Sr Security Officer, Jacob Mercado Coord-Campaign Stew- Denise Giles Dir-IS, IT Business Solu- from 8:30 a .m. to 3 p.m. Coord - ACN Security - Admin Waste Disposal Atten- ardship, Development tions dant, Environm Svcs- Scheduling, Medical Ricky Gonowrie Loretha Young Maria L. Roque n June 2 — Literature at Work, a Waste Management Group Practice Manager-Environmental Medical Chart Analyst, Coord Access Clin, reading group open to all NYP/ Yesenia Mane NYP/COLUMBIA Services, Environmental Bernadette O’Brien Health Information Transfer Call Center Columbia staff members, will meet Spl-Quality Mgmt, Licensed Practical Harold Bias Services-Admin Management Rafael Rozon from 12 to 1 p.m. in the Hamilton Regulatory & Quality Nurse, ACN-549 W. Spv - Environmental Camille Grizzle Sr Patient Registrar, Southworth Conference Room, PH 9 Svcs, Environmental Info Mgmt 180th St. Supervisor, Transplant Admitting East, Room 105. Services-Admin Liceida Ogando Michelle Pujols Access Unit Mandar Sankholkar Laboratory Clerk Typist, NYP/WEILL CORNELL Coord Specialty Clin Natalia Cineas Louis Henderson Spl Strategic Sourcing, n June 6 — Walk Now for Autism Central Processing Unit Pradeepan Ananthas- Reg, Stockamp Patient Care Director, Maintenance Worker II, Purchsng Mats Mgmt Speaks will take place at the Implementation Team MB-8HN Neurosurgery Joe T. Pennue ingam Building Services Team Carrol A. Townsend Manhattanville College campus in Inventory Control Clerk, Lead Pharmacist, Phar- Joanne M. Restivo Wayne Clarke Zhi Ting Huang Provider Relatns Rep, Purchase, New York. Registration Distribution Center macy Clinical Research Cardio-Catheterization Supv-Constr Industrial Select Health will start at 9:30 a.m., the walk Audiologist, Speech Technicia, Cardiac Yasmin Peralta Anne Corbett Safety, Safety Regan Michele Trap- at 11 a.m. To learn more, contact And Hearing Catherization Lab Revenue Specialist-Svc Patient Care Director, Carmen Kelly NUR- 10C MSURG pler Eliza O’Neill at (914) 682-6991 or Arnold Stephens Ana Corona Line, Transplant Rev- Inventory Control Clerk, ONC Staff Nurse-RN, W&C [email protected]. Patient Financial Patient Financial Advi- Distribution Center enue Cycle John Demeo Health-Postpartum Advisor, ACN Audubon sor, Patient Access I Jose Pichardo n June 16 — Eric M. Lazaro Leader - General Const, Edward Meyer The JP Morgan Chase Practice Senior Dosimetrist, Patient Representa- Corporate Challenge, a 3.5-mile road tive, Radiology-Central Engineering Maint Coord Transplant- Radiation Onocology race, will start at 7 p.m. in Central Scheduling Nathifa Fearon Oncology, Bone Marrow Karen Leigh Spl-Perf Improvement, Transplant Park. For more information, contact ICU Technician, HH- Melody Prosser NYP/ALLEN Regulatory & Quality Employee Activities at activities@ Cardiac ICU B Tel Dispatcher, Jenny Hui-Xing Xiang Powerhouse Info Mgmt nyp.org. Clinical Nurse III, 2-RE- Hyacinthia Leon Patricia Feerick n June 16 — Literature at Work will Med/Surg ICU-Allen ICU Technician, HH Coord - Care, Care Jenny Hui-Xing Xiang Cardiothoracic ICU-B Coordination meet from 12 to 1 p.m. in the Hamilton Southworth Conference If you know of any promotions that have been omitted, please report them to Human Carmen Garnett Room, PH 9 East, Room 105. Resources at these numbers: 746-1448 (Weill Cornell); 305-5625 (Columbia). Coord Transp, Escort Edward Meyer Photos by Charles Manley Services

NYPress 6 MAY 2010 EXPress News about people, places and programs at NYP Awards and Honors DR. NEWHOUSE RECOGNIZED (EPA) has honored NewYork-Presbyterian Hos- • Jeffrey Newhouse, M.D., Attending Radiolo- pital with an ENERGY STAR Partner of the Year gist at NYP/Columbia, has been awarded the Gold Award for Sustained Excellence in Energy Man- Medal of the Society of Uroradiology. agement, the energy program’s highest honor. It Since the Society was founded 44 years ago is the fifth time the Hospital has been honored it has presented its Gold Medal to 18 physicians by the EPA — the most of any hospital in the whom it recognizes as individuals who “have country. The award was presented at a March made extraordinary contributions to the field of 18 ceremony in Washington, D.C. NewYork- genitourinary imaging.” Presbyterian was the only hospital to receive an Dr. Newhouse came to NYP/Columbia in honor this year. 1983 and has served as the uroradiology instruc- As part of the ENERGY STAR program, tor for every class of Radiology and Urology the Hospital pledged to reduce more than 3.5 residents since then. Both departments have des- million pounds of greenhouse gas emissions ignated him Teacher of the Year, and he has been for 2009 and exceeded this amount by 185 per- recognized as a major “go to” radiologist for prac- cent — among the four greatest reductions for a titioners in all specialties treating abdominal dis- non-profit organization in the nation, according eases. Widely published, he has delivered nearly to the EPA. 500 lectures on four continents. “At NewYork-Presbyterian we know that supporting a healthy environment is an impor- NYP A FIVE-TIME AWARD WINNER tant part of supporting the health of individu- On hand to accept the Hospital’s ENERGY STAR award on March 18 in Washington, D.C., were (from Recognizing its leadership in efforts to reduce als and the communities they live in,” said Dr. left) Graeme Mitchell, Vice President, Corporate Engineering; Lisa P. Jackson, Administrator, Environ- greenhouse gas emissions through energy effi- Pardes. “The hard work we are doing to reduce mental Protection Agency (EPA); Kathia E. Benitez, Energy Programs Manager, Corporate Engineering; and Joe Colella, Vice President, Facilities Operations. ciency, the U.S. Environmental Protection Agency our energy needs is clearly being recognized.” n

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n FOR RENT: One-bedroom apartment at $1,400/month with a one-year lease and one- kitchen, high ceilings, entry foyer. Ample n FOR SALE: Multi-level, two-bedroom West 79th and Amsterdam, available summer month security deposit. For more information closets, hardwood floors. Elevator and townhome in beautiful Lakeside at 2010. 650 square feet. Great light; living and pictures, call (917) 543-0812. laundry in building. Close to shops; near Bedford. Updated 1.5 baths with spacious room has customized office nook. Full-service Ewen Park and stations for NYC buses and loft. Renovated kitchen with granite, doorman. Built-in air conditioners, roof deck, n FOR RENT: Newly renovated professional #1 train. Pets OK. Rent: $1,200 month; sale: central air conditioning. Two-car attached garage, basement laundry (50 cents). Pet and space at 68 West 85th Street. Brand-new $179,000; maintenance: $556/month. Prices garage. House wired for Internet and alarm. baby friendly. Near parks, Museum of Natural kitchen cabinets and bathroom accessories. negotiable. Call Heidi at (917) 981-1131. On private, quiet street 25 minutes from History, Zabar’s, , restaurants, Wood floors; high ceilings. Separate entrance NYP/Westchester. Low rates ($3,869/year) Columbia/Fordham, #1 and B/C trains and from potted street level. $1,700/month. n FOR RENT OR SALE (MEDICAL OFFIC- and common fees ($379/month). Offered at crosstown bus. $2,700/month (includes heat, For more details or private viewing, contact ES): Two properties for sale, one for rent in $598,100. Call (914) 486-1036. hot water). Contact Jason at (917) 748-8680 Mariapaz Vito at (917) 533-8655 or www. a medical co-op building easily accessible to or [email protected]. mariapazvito.com. both Midtown and Upper East Side (60s). n FOR SALE: One-bedroom co-op in On third floor, seven exam rooms, two bath- Riverdale. Move-in condition with six n FOR RENT (SHARE): Fully furnished, n FOR RENT (SHARE): Spacious three- rooms, large waiting/reception room: price closets; freshly painted with updated quiet, private bedroom for rent in luxury bedroom, two-bath apartment in Palisades $1,500,000. On 10th floor, five exam rooms, kitchen and bathroom. Indoor parking, penthouse co-op in Hamilton Heights/ Park, New Jersey, to share with one person. lab, one bathroom, large waiting room: price seasonal pool, part-time doorperson. Pet West Harlem, to share with one professional Living and dining rooms, washer/dryer, $1,200,000. On fourth floor, six exam rooms friendly; convenient to all. Needs only female. On top floor in full-service building dishwasher. Large terrace, two-car garage. plus OR, lab, two bathrooms, elegant recep- 10 percent down payment. Maintenance: with beautiful views. 24/7 doorman, large Five minutes to George Washington Bridge, tion area: rent $9,500/month. Doorman, full- $542.57/month; listing price: $169,000. laundry room. ABCD line attached to 12 minutes to Midtown/Port Authority. time concierge. Call Mary at (516) 509-5080. Call Judy at (646) 258-3290. building. $950/month. See details and photos $1,100. Call (917) 406-5435. at www.lauriereeves.net. n FOR SALE: One-bedroom co-op in self- n FOR SALE (MEDICAL OFFICES): n FOR RENT: Bright, spacious, newly managed building in the Allerton Avenue area Prestigious all medical/dental co-op n FOR RENT: Quiet, furnished, renovated, renovated two-bedroom apartment in four- of the Bronx. Contact Gloria Elliott at (646) building at 115 East 61st Street. Full- one-bedroom summer cottage in Westhamp- family building in Bay Ridge, Brooklyn. New 406-8217 or (347) 202-4058. time attended lobby. No steps. Conven- ton Beach. Sleeps four. Pool, barbecue, air kitchen cabinets and granite countertops; iently located between Midtown and n FOR SALE: Two-bedroom, two-bath, pent- conditioning, laundry. Walk to town, library, new hardwood floors and large windows. Upper East Side. Easy access to NYP and house waterfront condo with spectacular places of worship. Close to village beach. Short walk to subway (N and D trains); to transportation. Contact Sharon Aspis sunset views on North Fork near vineyards. Available monthly year round or from Memo- convenient access to shopping, restaurants at (212) 692-6139. Fireplace, renovated kitchen, marble master rial Day to Labor Day. Contact at (631) 727- and parks. No smoking; no pets. $1,400/ bath with Jacuzzi, central air conditioning, 0626 or [email protected] for pics. month. Call Roger Okon at (718) 236-3504 laundry in unit. Private wrap-around deck. or e-mail [email protected]. n FOR RENT: One-bedroom apartment Burglar alarm, indoor/outdoor stereo/intercom Place your ad in NYPress — FREE of charge. Space is with terrace in the Bronx (Riverdale). Fully n FOR RENT OR SALE: Large, sunny, quiet, system. Private beach, Olympic-size pool, available on a first-come, first-served basis. For more infor- tennis, golf. Contact at (631) 727-0626 or mation, call Marcy at (212) 821-0579. (The publication of renovated with stainless steel appliances. Part- one-bedroom co-op apartment at 230th an ad does not indicate endorsement by the Hospital.) time doorman. Four blocks from #1 train. Street and Riverdale Avenue. Renovated [email protected].

MAY 2010 7 NYPress The Power of Discharge Phone Calls ewYork-Presbyterian Hospital is committed to providing high- How Discharge phone calls are made by a member of the NYP health care team to patients quality, safe, and compassionate care to our patients. To support Discharge who have returned home after hospitalization or an outpatient visit. The calls are this commitment, in 2008, we began a Discharge Phone Call Phone made within 24 hours of discharge and are intended to convey concern for patients NProgram. This best practice has now been implemented throughout the Calls and also to address any clinical issues that may need follow-up. Discharge calls are Hospital, and currently we make an average of more than 6,000 calls per Work one of the proven best practices for improving patient satisfaction across the country. month. The Program has been well received by our patients and is a power- ful safety tool. Discharge Phone Calls Discharge Phone Calls Improve Patient Satisfaction and Safety INPATIENT Our Press Ganey Survey results indicate that patients who receive a dis- Did NOT charge phone call have an overall satisfaction score that averages 5.5 points Receive Received higher than the score of patients who do not receive a call. The chart high- Discharge Discharge lights some of the criteria on our Survey that have been positively impacted SURVEY QUESTION Phone Call Phone Call Difference by discharge calls. This data is based on responses from our patients who Nurses’ attention to your needs 76.5 83.4 6.9 were cared for during the first quarter of 2010 at NYP. Adequacy of info to family/friends 76.3 83.7 7.4 Discharge phone calls also enhance patient safety. As a result of the Staff cared about you as person calls, our staff have uncovered medication interactions, prescription insur- 73.2 81.7 8.5 ance coverage issues, and possible infections. We have also connected How well your pain was controlled 70.7 78.5 7.8 patients to outside providers for needed follow-up care. Between July and December of 2009, staff referred 1,295 patients to a primary care physician, EMERGENCY DEPARTMENT 45 patients were referred to our Emergency Department, and 55 patients Did NOT were provided with a prescription, all as the result of discharge phone calls. Receive Received These interventions enhanced outcomes for our patients and may have pre- Discharge Discharge SURVEY QUESTION Phone Call Phone Call Difference vented a readmission to the Hospital. We are proud of the difference discharge phone calls are making for Nurses’ attention to your needs 73.1 79.4 6.3 our patients. Thank you to our staff for implementing this successful Adequacy of info to family/friends 72.6 79.6 7 program and for your commitment to “We Put Patients First.” n Staff cared about you as person 69.9 76.8 6.9 Special thanks to the Surgical Oncology team on 6 Hudson South for helping us How well your pain was controlled 67.6 74.2 6.6 demonstrate discharge phone calls. Photo by Rene Perez

NYPress 8 MAY 2010 the green pages benefits corner employee activities and services

HEALTH CARE BENEFITS REMINDERS TICKETS – AVAILABLE Cirque du Soleil — Banana Schpeel REFORM CVS Caremark Prescription Cards — If you AT ERRAND SOLUTIONS Saturday, May 22 LEGISLATION AND misplaced your prescription ID card and Sports, family entertainment and movie tickets Beacon Theatre NYP BENEFITS need a replacement, you can print a copy are available for purchase at your site’s Errand 8 p.m. In March, President from the Caremark Web site: Solutions Desk. Tickets can be purchased Upper Balcony Obama signed major by check, money order, cash or major credit $45 per ticket (adults and children 2 years health care legislation • If you have already registered in the cards. You will be required to present your and older) into law. The medical plan offered to NYP Caremark Online Pharmacy, log in at NewYork-Presbyterian employee ID when benefit-eligible employees already complies www.caremark.com. purchasing tickets. If you have any questions, New York Yankees vs. Minnesota Twins with many of the mandates of the health please e-mail [email protected]. Friday, May 14 care reform legislation, such as no exclusions • Click on Home/My Prescription Plan/My 7:05 p.m. for pre-existing conditions, no annual dollar Coverage/Print ID Card. Please note: All tickets are limited to 4 per Main Level, Section 207 limits, and a wait period less than the man- NYP employee. Tickets will not be held and $55 per ticket (adults and children 2 years dated guideline. • If you are registering for the first time, are available on a first-come, first-served basis. and older) call Caremark at (877) 232-8103 for We will keep you informed about any effect your prescription ID number. New York Yankees vs. Cleveland Indians this legislation may have on the NYP medi- Saturday, May 29 cal plan. 1:05 p.m. EMPIRE Main Level, Section 207 BLUECROSS $55 per ticket (adults and children 2 years NYP PENSION PLAN PARTICIPANTS’ BLUESHIELD Fences and older) ANNUAL FUNDING NOTICE FITNESS Tuesday, June 15 This month, participants of the NewYork- DISCOUNT Cort Theatre New York Yankees vs. Baltimore Orioles Presbyterian Hospital Retirement Plan will PROGRAM 7 p.m. Wednesday, June 2 receive a comprehensive statement that is Empire BlueCross BlueShield members Balcony 7:05 p.m. being mailed to their home address. The can receive a discount through GlobalFit, a $55.50 per ticket (adults and children Main Level, Section 207 statement includes the description and value fitness membership provider that has a net- 2 years and older) $55 per ticket (adults and children 2 years of the plan’s assets, liabilities and benefits work of more than 10,000 top fitness clubs and older) guaranteed by the Pension Benefit Guaranty nationwide, including Bally Total Fitness, American Idiot Corporation. Curves, Gold’s and Anytime Fitness. (the Green Day musical) New York Mets vs. Minnesota Twins Wednesday, June 23 Friday, June 25 This is part of the amendments to the Pen- This offer includes: St. James Theatre 7:10 p.m. sion Protection Act of 2006, which require • Up to 60% savings on membership dues 8 p.m. Section 134/Left Field pension plans to provide participants with • Month-to-month memberships Mezzanine $60 per ticket (adults and children 2 years an annual funding notice. • Nationwide fitness club access through $67 per ticket (adults and children 2 years and older) GlobalFit travel program at some clubs and older)

NEWYORK-PRESBYTERIAN TSA For more information, go to www.globalfit. 403(b) PLAN CONSOLIDATION com or call (800) 294-1500. SPECIAL SERVICES FROM ERRAND SOLUTIONS The NYP TSA 403(b) Plan provides you with an important retirement savings oppor- tunity during your working years. For a Errand Solutions at NYP can help you get ready for summer. comprehensive view of retirement savings, Are you planning a summer vacation or looking for things to do if you’re stay- you can consolidate any existing NYP Plan ing at home? Do you need to book transportation for a prom? Does you car need Accounts (Fidelity, TIAA-CREF, HANYs, GREEN PAGES a tune-up or cleaning? etc.), or any outside account from a previous CONTACT INFORMATION Errand Solutions Representatives are here to help you with special discounts on limousine and private car services to and from your destination. They can also employer, into the NYP Plan administered Benefits Corner assist with travel planning for local and out-of-town trips. by Diversified Investment Advisors. (212) 297-5771 If you need to make arrangements for your vehicle to get inspected, have rou- [email protected] To help you start the process of consolidat- tine maintenance done, or have your car cleaned inside and out, Errand Solutions can make arrangements to get it done while you are at work. ing your accounts, meet with your on-site Employee Activities Remember that services are available to patients and their loved ones as well. Diversified Representative, or call a Transfer/ (212) 746-5615 Dial *99 from any Hospital phone or stop by your Errand Solutions site today. Rollover Specialist at (800) 275-8714, Mon- [email protected] day through Friday from 9 a.m. to 7 p.m. Other Green Pages News: [email protected]

MAY 2010 9 NYPress NYPress The Importance of Compliance at NYP New York-Presbyterian ewYork-Presbyterian Hospital is The Compliance Office is also responsible for con- The University Hospital of Columbia and Cornell home to almost 17,000 employees. ducting audits, and it works closely with Internal Audit Volume 12, Issue 5 N In 2008, the Hospital had more to conduct certain financial, legal and regulatory audits. qP May 2010 than 1.5 million outpatient visits and almost These include reviewing medical records to determine 200,000 emergency visits. That is a massive whether all employees who looked at a particular Herbert Pardes, M.D. number of people making their way through our vari- record had a legitimate, work-related reason to do so. President and Chief Executive Officer ous campuses, facilities and departments. One of the key purposes of the Code of Conduct Steven J. Corwin, M.D. But no matter how wide and varied the Hospital’s — and the overall mission of corporate compliance conflicts of Executive Vice President and services may be, everyone has to follow the rules, and itself — is to encourage institutional transparency and interest Chief Operating Officer it is up to NewYork-Presbyterian’s Corporate Compli- to protect the integrity of the Hospital’s operations and William A. Polf, Ph.D. ance Office to oversee the Hospital’s compliance pro- decision-making processes. Senior Vice President for External Relations gram. It is ultimately up to each of us as NYP employ- “The bottom line is that institutions Myrna Manners ees to know the laws, rules and NYP policies that apply really get into trouble when people — man- Vice President, Public Affairs to our work and to abide by them. agement especially — knew there were

“We need to make sure that everyone knows the problems and didn’t do anything about Michael Sellers rules and regulations,” says Steven Forman, M.B.A., them,” Mr. Forman says. qP Director of Publications­ C.P.A., Vice President, Internal Audit and Compliance. When any Hospital employee becomes aware of a Marcella Kerr “We do a lot of education on the basic standards for problem or something that appears to be a rules infrac- Editor-in-Chief compliance and the Code of Conduct.” tion, he or she is directed to report the concern to a Cynthia Guernsey The most recent incarnation of the Hospital’s Code supervisor or manager. The chain of command and Art Director quality of care Joshua Hammann of Conduct was sent to the homes of all employees channels of communication exist to address urgent Feature Writer in the fall of 2009 after being revised by the matters on a timely basis, once the responsible party Andria Lam Compliance Office and the Executive Compli- has been made aware of them. Copy Editor ance Committee and approved by the Board If for any reason that employee feels reluctant to Jima Ware of Trustees. The latest version speaks directly report to a supervisor, however, he or she can contact Production Assistant about issues such as quality of care, patient confidenti- the Compliance Office directly. In addition, if employ- CONTRIBUTORS ality, conflicts of interest, billing and coding, and pro- ees want to report anonymously, they may do so by Jaclyn Mucaria tection of Hospital resources. calling (888) 308-4435, a 24-hours-a-day, seven-days- P q Senior Vice President, Ambulatory The Hospital reviews conflict-of-interest reports a-week help line established by the Corporate Compli- Care and Patient Centered Services from managers as well as those who can influence ance Office. However the issue is reported, whether Jolie Singer purchasing decisions. “If we have a potential conflict to a supervisor, manager, the Compliance Vice President and Chief of Staff to the Executive Vice President of interest, such as a family member working for a Office or the Help Line, if it is reported in patient and Chief Operating Officer company that does business with the Hospital, we have good faith the employee is protected from confidentiality Rick Evans to disclose that conflict,” says Nickie Braxton, Com- retaliation or retribution in any form. This Vice President, Support Services pliance Officer and Privacy Officer at NYP. Generally, protection is specifically cited in the Code of and Patient Centered Care individuals who have conflicts may not vote or be the Conduct and Hospital policy. Carol LeMay Director of Internal final decision-makers regarding NYP business with the “People need to know that we are here and how Communications conflicted company. important it is to resolve issues,” Mr. Forman says. Kathy Thompson If an employee is confronted by an uncomfortable “The management structure should be employees’ first Editorial Consultant situation, he or she should disclose it to his or her man- option for reporting, but we are available. We try to Tim Paul P Contributing Writer ager and to the Compliance Office. Accepting gifts from be proactive with auditing and risk assessment, but q patients or vendors can create a problem, for example, employees should be on the lookout for opportunities Susan Drake Communications Specialist so staff should familiarize themselves with the for improvement in their own departments. NewYork- Kathleen Stanley rules and contact the Compliance Office if they Presbyterian is a great institution, and we want to get Benefits Manager have a question or require guidance. Everyone better. Part of that is being in compliance and staying billing and Joy Rhodes has to be aware of conflicts of interest. on top of issues and problems.” n coding Benefits Supervisor Kimberly Ann Solop Senior Awards and Recognition Specialist Kathy Suero Specialist, Awards & Recognition/Employee Activities

Public Affairs Office at NewYork- P Presbyterian/Columbia: q 627 West 165th Street, 6-621 New York, New York 10032 PH: (212) 305-5587 (ext. 55587) FAX: (212) 305-8023 (ext. 58023) Public Affairs Office at NewYork- protection Presbyterian/Weill Cornell: of Hospital 425 East 61st Street, 7th Floor resources New York, New York 10065 PH: (212) 821-0560 (ext. 10560) FAX: (212) 821-0576 (ext. 10576)

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NYP 10 MAY 2010 ress NYPress is published by the Office of Public Affairs.