Quality Assurance in Healthcare Service Delivery, Nursing, and Personalized Medicine: Technologies and Processes Athina Lazakidou University of Peloponnese, Greece Andriani Daskalaki Max Planck Institute for Molecular Genetics, Germany Senior Editorial Director: Kristin Klinger Director of Book Publications: Julia Mosemann Editorial Director: Lindsay Johnston Acquisitions Editor: Erika Carter Development Editor: Hannah Abelbeck Production Editor: Sean Woznicki Typesetters: Jennifer Romanchak Print Coordinator: Jamie Snavely Cover Design: Nick Newcomer Published in the United States of America by Medical Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.igi-global.com Copyright © 2012 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Quality assurance in healthcare service delivery, nursing, and personalized medicine: technologies and processes / Athina Lazakidou and Andriani Daskalaki, editors. p. cm. Summary: “This book offers a framework for measuring quality of service in the healthcare industry as it pertains to nursing, with insight into how new technologies and the design of personalized medicine have improved quality of care and quality of life”--Provided by publisher. Includes bibliographical references and index.