2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Schematic Map Not to Scale

Votran feeder buses serve VOLUSIA DeBary SunRail Monday–Friday DeBary LYNX SYSTEM MAP during peak hours 4:15 am to COUNTY 9:30 am and 3:15 pm to 8:30 pm 17 92 Lake Monroe Towne Center Blvd 4 Central

Florida Melonville Ave Sanford Regional Hospital Seminole Blvd

1st St 46E 1st St 46E Rinehart Rd 46W Ave Mangoustin 34 Locust Ave 2nd St Seminole Seminole County Connect with LakeXpress Route 4 Towne Center Services Building 441 to Altoona at Anthony House AIRPORT BLVD Celery Summerlin Ave Anthony 46W WP Ball Blvd 651 French Ave Ave House 417 NEIGHBORLINK True Health Holly St Holly St George Martin Rd Mohawk Dr SERVICE AREA Lake Mary BlvdLake Mary Center Dr Business Laughlin Rd H E Thomas Jr Pkwy 25th St 651 46E H E THOMAS JR PKWY 25TH ST SANFORD 34 Willow St Zellwood ZELLWOOD Business NeighborLink 651 provides Day Care Park Ln RINEHART RD pick ups from Sanford Seminole 34 SERVES SEMINOLE Orlando-Sanford Center Centre to Airport Blvd/25th St. HEALTH CENTER ON WEEKDAYS ONLY International Airport Vick Rd It provides curb-to-curb service Harry St 45 Seminole 44 Janet Ave in the Goldsboro community. Health Center AIRPORT BLVD Orlando Dr Janet St Seminole COUNTRY CLUB RD ROCK SPRINGS RD State College Heathrow Campus Airport Blvd LAKE MARY Sanford 4 Lake Mary City Hall Lake Mary Seminole Orange Blossom Trl Centre International Pkwy Lake Mary Blvd Lake Mary Blvd LAKE MARY BLVD

Emma Rd Lake 45 Market Square

Welch Rd Greenwood Blvd Weldon Blvd Vick Rd Apopka Lake Jesup Seminole State County Home Rd FARE OPTIONS High Sand Pond Rd Errol School Social Security College Sanford Plaza Administration WEKIVA SPRINGS RD 417 ONE RIDE ALL-DAY 7-DAY PASS 30-DAY PASS Old Dixie HwyMartin St South RONALD REAGAN BLVD VOTAW RD Seminole Winter Springs 405 Hospital City Hall Park Ave Florida Hospital Longwood $2.00 $4.50 $16.00 $50.00 Apopka Orlando Dr Errol Pkwy 434 434 434 Regular Regular Regular Regular LAKE IRENE BLVD Winter Springs 441 44 Orange St Springs Village Town Center Ave Central Shopping Center BLVD LONGWOOD WINTER 434 $1.00 $2.25 $8.00 $25.00 Main St 436N Semoran Blvd SPRINGS with LYNX with LYNX with LYNX with LYNX 436N Rd Montgomery 17 RONALD REAGAN

106 23 NIELE CT discount fare ID discount fare ID discount fare ID discount fare ID Apopka 7TH ST ALTAMONTE SuperStop Florida 434 CENTRAL AVE CENTRAL Hawthorne Ave SPRINGS 92 8th St FOREST Hospital APOPKA Jamestown Blvd Altamonte Mall Altamonte Altamonte Tell the Operator Buy your 7-day and 30-day passes online, Springs SEMINOLE FREE 10th St CITY OVIEDO that you want an at the LYNX Central Station ticket window, 13th St Apopka Blvd one-way transfer 103 COUNTY Cswy Lake Pearl 429 451 Park Ave 44 436N 436 1 good for 90 minutes all-day pass before or from your local vendor. Semoran Blvd Altamonte Dr 436N CASSELBERRY GENEVA DR you put money into Visit www.golynx.com or call 407-841- Semoran Blvd BROADWAY ST upon request. 405 West Town Pkwy OVIEDO PKWY Orange Blossom Trl Marketplace No round trips. the farebox. LYNX (5969) for more information. Cleveland West Town Center at Altamonte St Oviedo 622 Wymore Rd AVE MAITLAND Fernwood Blvd Mall 434 NEIGHBORLINK Special Fares Regular with LYNX discount fare ID SERVICE AREA Mitchell Hammock Rd

436S LOCKWOOD RD Piedmont Wekiwa Rd Seminole Fern Park 434

State College Oxford Rd SuperStop Xpress $3.50 one ride $1.75 one ride Altamonte ALAFAYA KEENE RD MAITLAND BLVD RED BUG LAKE RD WOODS DR Link 208 $6.50 all-day $3.25 all-day 434

Lake of the AVILES CT $23.00 7-day pass $11.50 7-day pass Woods Blvd 414 414 652 102 436 $70.00 30-day pass $35.00 30-day pass 23 Seminole State College 1 NEIGHBORLINK Oviedo Maitland Center 652 ALOMA AVE 441 SERVICE AREA NEIGHBORLINK 622 SERVES Polk County $1.50 one ride Students $1.25 Maitland Blvd SEMINOLE STATE COLLEGE OVIEDO Links 416 and 427 Senior/disabled $0.75 611 ORANGE Maitland

Forest City Rd MAITLAND

NEIGHBORLINK 106 Lake Destiny Dr SERVICE AREA 44 COUNTY 17 417 EXACT FARE REQUIRED No change given. Please have your fare ready. HORATIO AVE 434 92 Semoran Blvd BEGGS RD Riverside Park Dr Eatonville City Hall HOWELL BRANCH RD

LYNX Discount Fare IDs are available to Youth riders (between ages 7 and 18 or high Homes Rd Magnolia

CLARCONA RD CLARCONA Lake Ave school students) and AdvantAge riders (age 65 and older or any person with a certified MCCORMICK RD Kennedy Blvd 1

9 Orlando Ave disability). IDs are available at the Lost and Found department in LYNX Central Station. 9 Alafaya Trl Aloma Ave CLARCONA DMV EATONVILLE West Plaza Dr 9 CLARCONA OCOEE RD Clarcona Ocoee Rd Lee Rd Lee Rd 443 443 9 Clarcona CLARKE RD CLARKE APOPKA VINELAND RD APOPKA VINELAND Hiawassee Rd Powers Dr Pine Hills Rd Long Rd Crossings 23 Webster Ave 29 McCulloch Rd 4 Ranger Blvd Edgewater Dr 13 211 UCF Aloma Ave Rose of Tralee Winter Park 313 Corporate Gemini Blvd Arena All American Blvd Village GOLDENROD Blvd Cinderlane Morse Blvd Winter Denning Dr

Park Brewer Ave 210 Way Pkwy University Blvd Goldenrod Rd ECONLOCKHATCHEE TRL DEAN RD Rd Rouse 443 Forsyth Rd 13 211 Lake Apopka Ocoee 429 Rosemont WINTER Florida Scarlet Rd Rose Bay Dr Valencia High School North Ln 23 Hospital University of 212 SuperStop LEE RD PARK College Lake Orlando Winter Park Winter Central Florida 302 Pkwy Park 436S SuperStop Fairbanks Ave Fairbanks Ave 1 443 Solon 49 23 New York Ave

DrAristotle Ave Orange Blossom Trl Osceola Ave Gemini Blvd CALVARY TOWERS 23 9

IS SERVED BY Clay St 23 MONDAY-SATURDAY Central UCF Rec. Indian Hill Rd 436 Florida AND 9 ON SUNDAY Lakemont Ave Center Shader Rd John Young Pkwy 102 Blvd West Gate KNIGHTLYNX ROUTING Maury Rd Calvary ON UCF CAMPUS Plaza 49 Towers Evans 25 Grande Ave Rio 210 CLOCKWISE Silver Hills High 211 COUNTER-CLOCKWISE Center School Orange Ave 212 CLOCKWISE 443 106 Edgewater Dr 4 17 Glenridge Wy 210 Silver Star Rd 44 301 Silver Star Rd 92 Hanging Moss Dr 125 125 VA Clinic 212 CHULOUTA RD

37 48 Silver Star Rees Ave General 104 Princeton St Semoran Blvd GOOD HOMES RD Clarke Rd RD APOPKA VINELAND Hiawassee Rd Powers Dr Rd Florida Florida Hospital

Hospital Alafaya Trl 441 PLANT ST Walmart 25 Sherman St 125 612 Princeton St CHALLENGER Princeton St Orange Ave 20 PKWY NEIGHBORLINK LYNX 313 13 Publix 621 PINE 125 Operations Orange Blossom Trl UNION PARK SERVICE AREA Pine Hills Rd Mercy Dr 621 611 125 HILLS Center Corrine Dr E Colonial Dr NEIGHBORLINK 50 Bennett Rd SERVICE AREA Forest Ave Washington

WINTER Mills Ave Old Cheney Bithlo Econlockhatchee Trl NEIGHBORLINK 613 436S Avalon Park Blvd 6th SERVICE AREA ORLANDO 104 210 Park & GARDEN 29 Sunflower Trl FLORIDA’S TURNPIKE NEIGHBORLINK Ride 27 429 JOHN YOUNG PKWY 29 Westside SERVICE AREA BALBOA DR WD Judge Dr Woodbury Rd 11th Hampton Ave Ferguson Ave Tech Magnolia Ave

612 OCOEE Garland Ave WILSON RD 7th Virginia Dr 417 104 Winter Central 302 BITHLO Colonial Dr NEIGHBORLINK Garden Carter Rd 106 102 125 5TH Story Rd 48 49 Florida 20 SERVICE AREA Shopping 9th St Fairgrounds Maguire Blvd Center 28 Orlando 621 49 W Colonial Dr 48 49 29 E Colonial Dr 29 Fashion Square Waterford Lakes Pkwy Golden Bithlo OAKLAND E Colonial Dr Valencia College Ln Isle Health 105 48 50 Center 105 Ave Bluford Ave Blackwood 50 105 28 Waterford CLERMONT PARK AVE 105 LIMITED STOP 8 20 21 25 36 38 40 50 54 105 3 7 11 13 15 18 51 102 104 LIMITED STOP SERVICE FROM LYNX Colonial High School 15 W Colonial Dr 54 105 303 106 107 300 304 319 FL441 104 125 313 Valencia Lakes Town Orlando Connect with LakeXpress Route 50 West Oaks Mall SERVICE FROM Amelia St 313 104 CENTRAL STATION TO SEMORAN BLVD Chickasaw Trl COLONIAL DR Colonial Plaza College Center NeighborLink 621 provides Speedworld

LYNX CENTRAL STN. Parramore Ave Dr Westmoreland to Lake County at Park Ave SuperStop 301 Hughey Ave 28 TO POWERS DR Greyhound SuperStop 13 OLEANDER DR East pick ups from Waterford Lakes FLORIDA’S TURNPIKE LYNX 436S Town Center to Bithlo Health Health Central Livingston St MACON PKWY 50 408 25 107 CENTRAL Center. It provides curb-to-curb Hospital 319 service in the Bithlo and BANCROFT BLVD 304 20 STATION 520 ABALONE BLVD Old Winter Garden Rd 21 104 Orlando Dahlia Dr Wedgefield communities. Executive 621 54 Was 25 hin 51 Airport Alder Dr Ivey Ln g 36 Robinson St Primrose Dr LAKE ton St CRYSTAL DR LAKE NEIGHBORLINK 54 LYNX 54 408 SERVICE AREA COUNTY Winter Old Winter Garden Rd Terry Ave Central Central Blvd Garden Village 212 2016Ave Dollins 21 LYNX GIS Strategic313 408 NETTLETON ST Garland Ave

37 Central Blvd Orange Ave ORLANDO Osceola Ave 20 WEDGEFIELD 20 Orange 436S 28 15 Cottage Hill Rd 212 NONSTOP John Young Pkwy County

20 Ave Division 28 Church St Bldg. EXPRESS SERVICE Fanfair Ave Amway ON SR-408

429 Hiawassee Rd Plan Update Edgemoor St Center FLORIDA’S TURNPIKE 408 8 319 Kirkman Rd AZALEA Senior Recreation Citrus 6 212 Complex Bowl Jackson St PARK Malibu St 4 13 51 406 South St Church South St ORANGE LINE Marks St Ivey Ln 36 Street 212 Bamboo Dr

SUMMERLIN AVE CR Smith St

NORTH QUARTER Bethune Dr COLONIAL DR Blocker Ave COLONIAL DR Anderson St 50 50 408 APOPKA VINELAND RD Anderson St 406 Westgate Dr 212 212 Lake Lake Underhill Rd Terr Lucerne 6 Ronald Orange County 319 Underhill Oxalis Ave CONCORD ST CONCORD ST 13 Goldenrod Rd 27 Public Schools Orange Center Blvd Gore St 15 Beta Florida Hospital Rio Grande Ave Blossom Trl Orange L Center East Orlando 8 15 a d NORTH 40 k l R Washington Parramore Ave e il AMELIA ST Amelia St AMELIA ST 303 U r h Shores Delaney Ave QUARTER Orlando PRIMROSE DR nde 436 Conway Rd

305 Bumby Ave Orange Ave Magnolia Ave Sligh Blvd 302 SuperStop Health/ Bahia Ave Centroplex Amtrak

21 Butler Ave Mable Garage Alexander Pl LYNX Orange Raleigh St Columbia St Orlando Central County Kirkman Rd 24 Regional La Costa Dr 15 15 HOURLY SERVICE Creative Station Valencia Medical ON EACH BRANCH

Bruton Blvd 57 CALLAHAN Village LYNX Courthouse Community Cepeda St Grand St 38 Center Curry Ford Rd 406 Bob Carr Aaron Ave 15 Central College Dr AUTUMNVALE DR Theater 50 Miller Dixie Belle Dr King Cole Blvd FIND YOUR LINK Ivey Ln Wells 300 St NOLTON WY 417 Magnolia Ave 319 36 8 7 3 436S Garland Ave Hughey Ave 37 St BENTLEY ST Future Extension Livingston St Kirkland Blvd 304 107 441 11 28 TOLEDO ST Valencia Willie Mays Pkwy Link Ravenall Ave ORANGE LINE Messina Ave College 18 ROBINSON ST ROBINSON ST DOWNTOWN ROBINSON ST West 21 Prince H Michigan St Grant St Grant St 1 Winter Park / Altamonte Springs al 40 TERRY AVE PARRAMORE AVE l B Governor’s 40 FAMU lv 3 Lake Margaret Drive Law School CENTRAL Metrowest d Manor Condos Michigan St Michigan St Curry Ford Rd Blvd Semoran Blvd BUSINESS JEFFERSON ST 36 6 Dixie Belle Drive 36 The Market Peel Ave 6 4 LB McLeod Rd 4 Goldenrod Rd Washington St DISTRICT ROSALIND AVE Lake at Southside Orange WASHINGTON ST Division Ave 36 HOURLY SERVICE 7 S Orange Avenue / Florida Mall Blvd Bartlett 3 Eola Pkwy Barack Obama President County LIME Orlando ON EACH BRANCH Pineloch St 51 WASHINGTON ST 301 34th St Health & LINE Public 24 38 50 300 FL441 Human 406 8 W Oak Ridge Road / International Drive US FLORIDA’S TURNPIKE 302 36 33rd St NONSTOP EXPRESS Heritage Square Library SERVICE ON I-4 Services Chickasaw Trl to/from Westmoreland Dr 303 Lake Margaret Dr Courthouse to/from Summerlin Ave 36 Way 9 Winter Park / Rosemont 305 Orange 3 Central Blvd Dixie Belle Dr 8 Orange Ave Central Blvd 37 36th St County 10 East US 192 / St. Cloud Westmoreland Dr Summerlin Ave Corrections 107 EOLA DR EOLA St. Valentine 38 GLENN LN Central Blvd 21 Facility County See brochure 50 441 11 S Orange Ave / Orlando International Airport Health PINE ST M Downtown 300 Dept LYMMO GRAPEFRUIT LINE Vineland Rd 13 University of Central Florida Orlando Conroy Rd Pershing Ave Cascade Dr connect to Grapefruit Line Info Center CONROY RD 3 Anthony Ln 15 Curry Ford Road / Valencia College East Kirkman Rd PARRAMORE AVE OSCEOLA AVE OSCEOLA Orange Ave Church St Terry Ave Church Church St 40 Holden Ave GATLIN AVE Gatlin Ave Walden 18 S Orange Avenue / Kissimmee

Wells’Built AVE LAKE

Amway Street Orange Blossom Trl Cir 57 8 Museum Center JACKSON ST County John Young Pkwy Dixie Belle Dr/ Sun Vista Wy

San Antonio Ave 40 C 20 Malibu Street / Mercy Drive Admin Building o Gatlin Ave 303 n 304 EDGEWOOD

Vineland Rd Conway Rd 4 ro Social Security Redditt Rd SOUTH ST y 7 21 Universal Studios

Texas Ave

The Mall R Administration at Millenia d 11 South St City Dr. Phillips Center Honour 3 23 Winter Park / Springs Village Rd 18 Hall for the Performing Arts Major Universal Blvd 301 24 24 Millenia 408 Blvd Americana Blvd Hoffner Ave Universal 302 Studios 40 25 Mercy Drive / Shader Road 40 Millenia Pkwy Orange Ave 303 Rio Grande Ave ANDERSON ST 17 ORANGE 436S 21 Universal BELLE 26 Pleasant Hill Road / Poinciana DELANEY AVE DELANEY Orlando 305 92 51 Employment COUNTY ISLE GOLDENROD RD Center NARCOOSSEE RD 28 E Colonial Drive / Azalea Park Premium 57 441 27 429 Bent Pine Dr Outlets Centre Blvd Corporate 408 I-Drive 29 E Colonial Drive / Goldenrod EAST-WEST EXPRESSWAY HOFFNER AVE ROSALIND AVE Oak Ridge Rd 304 Oak Ridge Rd Kirkman Rd 34 Sanford / Goldsboro 4 HOLLYWOOD WY 8 7 436 Lake Lucerne 24 Mid 42 SOUTH PANTHER WY International Dr LEE VISTA BLVD 36 Lake Richmond

Florida Winegard Rd ORANGE Tech 42 37 Pine Hills / Florida Mall

Turkey Lake Rd LANCASTER RD GORE ST RD APOPKA VINELAND 8 GORE ST US Immigration 38 Downtown Orlando / SeaWorld Office Orlando Health/ AVE ORANGE 37 38 Lee Vista 40 Americana Boulevard / Universal Orlando Amtrak 42 107 Laurel CONWAY RD 4 441 ORLANDO Semoran Blvd Valley Dr 42 International Drive / Orlando Int’l Airport

ORANGE Municipal Dr 11 TG Int’l Dr Jordan Ave Lee Blvd 18 Hazeltine 44 Hiawassee Road / Zellwood Lake Mandarin Dr COUNTY Ellenor Dr Blossom Trl Orange National Dr International Dr Wet ‘n Vanguard St Premier Row 7 Dr Chancellor Wild Voltaire Dr 11 42 208 45 Lake Mary 208 SERVES SAND LAKE 417

Int’l Dr TANGELO ROAD SUNRAIL Sand PEAK HOURS 436S 46E Central FL Regional Hospital / Sanford 304 PARK 57 Florida Mall Lake ONLY SuperStop Road McCoy Rd 51 SAND LAKE RD Sand Lake Rd 46W West SR 46 / Seminole Towne Center 304 37 42 42 Sand Lake Rd 111 418 48 W Colonial Drive / Pine Hills 641 38 8 305 FLORIDA’S TURNPIKE 50 42 111 528 49 W Colonial Drive / Pine Hills Road Florida Mall Ave 111 NONSTOP

37 Jeff Fuqua Blvd Walmart 300 38 Pointe Universal Blvd UCF College EXPRESS SERVICE South Plaza Ave of Hospitality 11 Tradeport Dr ON SR-528 50 Downtown Orlando / Magic Kingdom 301 John Young Pkwy Park Jetport Dr Magic Kingdom Disney Orange County 208 NONSTOP Cast Bus Station University 302 58 Convention 111 EXPRESS SERVICE 51 Conway Road / Orlando International Airport 208 528 Orange Ave Sand Lake 303 Center Universal Blvd ON SR-528 Bear Rd Commons Shingle 304 Creek Resort 54 Old Winter Garden Road 56 Tradeshow LANDSTREET RD Floridian Wy World Dr 21 Destination Rd BOGGY CREEK RD Dr. Phillips 305 International Dr Orlando 55 West US 192 / Crosstown Hospital 38 50 Parkway 58 108 Grand 300–305 International Floridian NONSTOP 111 441 Airport 56 West US 192 / Magic Kingdom FT WILDERNESS TRL EXPRESS Taft Resort 38 50 528 Community Center Transportation SERVICE ON I-4 Int’l Dr 111 NONSTOP 57 John Young Parkway EXPRESS SERVICE & Ticket d Blvd o BLVDORANGEWOOD ON SR-528 Center o 302 50 w 17 58 Shingle Creek Circulator st 407 Polynesian DISNEY WORLD e TAFT VINELAND RD TAFT VINELAND RD 56 W 92 Resort INT’L DR 102 Orange Avenue / South 17-92 Apopka Vineland Rd Vista Blvd 57 441 18 TRADEPORT DR Academic 103 North 17-92 / Sanford 418 Jeff Fuqua Blvd 302 Sea CENTRAL FLORIDA PKWY BOGGY CREEK RD 4 38 Harbor Dr 104 East Colonial Port Dr Orleans SeaWorld NEIGHBORLINK 641 Fairway LAKE ST TRANSFER TO LINK 57 Woods Blvd 105 West Colonial 300 50 Rhode Island Epcot Center Dr 50 Central Florida Pkwy Publix 406 106 North US 441 / Apopka Community Dr 111 Cypress Creek Woods Cir Disney Landstar Blvd 8 HOURLY SERVICE High School Magic Recreation Center Springs 8 ON EACH BRANCH 8 107 US 441 / Orlando Florida Mall 56 West Side Palm Pkwy Premium 641 27 429 World Dr Transfer 304 Outlets NEIGHBORLINK 417 418 407 418 417 406 407 418 Vineland 108 South US 441 / Kissimmee Yacht & Beach Epcot Center Westwood Blvd SERVICE AREA Lake Nona Blvd Nemours

108 208 Dr Medical Ctity Club Center 8 MEADOW WOODS Childrens 111 SeaWorld / Orlando International Airport Rhode Island Wy Veterans Apopka Vineland Rd LAKE 441 Hospital TOWN CENTER BLVD TOWN CENTER BLVD Woods Cir Hilton Vineland Ave 125 Silver Star Road Crosstown Buena International Dr BUENA Coronado Bonnet 300 301 LAKE Springs Resort Vista Dr Creek Hotel Plaza Blvd VISTA Buena Vista Dr 313 Winter Park Resort 302 303 UF Research & NONA Academic Center 305 Orange Blossom Trl 18 303 Laureate Blvd 406 407 418 319 Richmond Heights Victory Wy Victory INT’L DR Caribbean 306 407 Ct Hartwell Beach/ Orlando Caribe Gatorland 405 Apopka Circulator World Center Royale Simpson Rd Hollywood Pop 304 Walmart Century Marriott Resort Boggy Creek Rd Animal Studios World Center Dr Lake Nona/ 416 Poinciana / Haines City Legacy Blvd Osceola Pkwy Kingdom Nickelodeon OSCEOLA PKWY OSCEOLA PKWY BUENA Orlando VA Four Corners Suites Resort Medical Center 426 Poinciana Circulator Walmart International Dr Lake Buena Osceola Pkwy BuenaventuraVENTURA Blvd 55 301 306 Vista Resort LAKES 427 US 27 / Haines City Irlo Bronson 303 OSCEOLA 631 417 John Young Pkwy 18 Mem Hwy All-Star Osceola Pkwy PKWY FOUR Florida Pkwy 434 SR 434 Crosstown / University of Central FL Resort 305 Florida NEIGHBORLINK Hospital SERVICE AREA CORNERS 56 Michigan Ave 427 Irlo Bronson Mem Hwy Kissimmee 632 Mill Slough Rd FLORIDA’S TURNPIKE 436N Fern Park / Apopka 55 192 55 Simpson Rd Celebration Ave 56 NEIGHBORLINK Denn John Ln Old Town Florida Pkwy 436S Fern Park / Orlando International Airport

Main St SERVICE AREA 56 18 Celebration Pl 443 Lee Road Crosstown Jack’s Rd Columbia Ave Valencia Blvd Berry Poinciana Blvd Plaza del Sol CELEBRATION 56 College Marisol Loop Publix Supercenter at Health Xpress Vine St Osceola Dept. Fortune Rd Berry Town Center Celebration 10 192 55 Central Ave 10 Sand Mine Rd High School 18 407 Simpson Rd 208 Sand Lake Road / Downtown Kissimmee Vine St 429 4 Oak St 55 East Lake Oak St 208 Osceola 192 Tohopekaliga KnightLYNX 427 NONSTOP 108 208 NONSTOP Sherriff’s EXPRESS SERVICE 441 KISSIMMEE EXPRESS SERVICE Office 210 Blue / UCF–Waterford Lakes Circulator ON FLORIDA’S 26 57 TURNPIKE

Thacker Ave 211 Green / UCF Campus Area Circulator 427 306 OSCEOLA Kissimmee Intermodal Kissimmee Station DEAN STILL RD RONALD REAGAN PKWY COUNTY Gateway Emmett St 212 Red / UCF–Downtown Orlando Airport Osceola Disney Direct ORANGE BLOSSOM TRL High Neptune Rd School Broadway Simpson Rd 208 300 Downtown Orlando / Hotel Plaza Victor Posner Shady Ln Posner City Center 301 Pine Hills / Animal Kingdom Blvd 302 Rosemont / Magic Kingdom 604 Partin Clay St NEW YORK AVE FLORIDA AVE NEIGHBORLINK Settlement Rd 303 Wash. Shores / Disney Hollywood Studios SERVICE AREA Kissimmee/ OLD TAMPA HWY St. Cloud Turnpike St. Cloud 304 Rio Grande / Vistana Resort JOHN YOUNG PKWY Park & Ride City Hall Columbia Ave INTERCESSION CITY ORANGE BLOSSOM TRL THE 10th St 305 Metrowest / All Star Resorts 27 10 Grape Ave Good Publix Pleasant Hill Rd OAKS 306 Poinciana / Disney West Side Transfer Cntr. Samaritan VERMONT AVE Village Walmart 4 Poinciana ST. CLOUD FastLink High School CAMPBELL CITY 13th St 13th St Crawford Ave HAM BROWN RD 10 St. Cloud Regional 406 Downtown Orlando / Medical City Deerwood Medical Center Heart of Florida Poinciana Blvd

Elementary Ave Budinger Hospital BOURNE RD 407 Kissimmee / VA Hosp. / Orlando Int’l Airport DAVENPORT School 10 17th St St. Cloud High School San Lorenzo Rd 418 Florida Mall / Meadow Woods / Lake Nona 26 17 Marigold Ave 441 Kissimmee / Downtown Orlando 427 92 LYMMO Free Downtown Orlando Circulator 306 LEGEND

Monterey Rd Lake Orange Line – LYNX Central Station Tohopekaliga FLORIDA’S TURNPIKE LaurelAve 601 Downtown to City Hall Marigold Ave Regular Links NL601 ONLY SERVES AREA NORTH OF CYPRESS PKWY 8 Service every 30 minutes Orange Line – Courthouse to

Pleasant Hill Rd North Quarter Doverplum Ave or better during day times Marks St Senior Recreation POLK 427 NONSTOP Monterey Rd EXPRESS SERVICE KOA St COUNTY 426 426 111 Service every 60 minutes Grapefruit Line Amway Center / Lake Eola or less frequently Poinciana Lime Line Creative Village / Amway Center Medical Center Publix 426 Cypress Pkwy 300 Select service NeighborLink Ridge High School

Powerline Rd 416

BLVD SOLVITA Call 407-244-0808 at least 2 hours in advance to request a ride. Solvita Village 426 Poinciana Center Poinciana Walmart Nonstop express service 601 Poinciana 17th St Towne Community Country Center Old Polk City Rd Baker Dairy Rd Club Rd Center Dr Main St Center Some trips only 603 Southwest Poinciana Johnson Ave 601 603 Haines Johnson 416 604 Intercession City / Campbell City NL601 AND NL603 Walnut St Notice of Title VI Rights: Rd Tiger Amiens Way City Ave St 30th POINCIANA FastLinks 17 92 SERVES AREA SOUTH 611 Ocoee OF CYPRESS PKWY

Hinson Ave 22nd St LYNX operates its programs and services Haines City Stops only as shown 612 Winter Garden 27 High School without regard to race, color, religion, gender, HAINES Coyote Gazelle CITY Grace Ave Rd Dr age, national origin, disability, or family status in 613 Pine Hills

LAKE MARION CREEK DR LAKE CASPIAN RD Connect with Polk Transit Route 15 accordance with Title VI of the Civil Rights Act. NeighborLink Service Area 621 East Colonial Drive / Bithlo to Winter Haven at Haines City Palmetto St NEIGHBORLINK SERVICE 426 Any person who believes he or she has been 622 Oviedo Lake AVE LAUREL AREA Chestnut St Marion aggrieved by any unlawful discriminatory SunRail line and station 17 631 Buena Ventura Lakes practice related to Title VI may file a complaint 632 North Kissimmee POINCIANA PKWY in writing to LYNX Title VI Officer Desna Hunte, SEE ROUTE SCHEDULES FOR DETAILED INFO 92 603 455 N. Garland Avenue, Orlando, Florida 32801 641 Williamsburg or by calling 407-254-6117, email dhunte@ 651 Goldsboro golynx.com or www.golynx.com. 652 Maitland Center LAKE HATCHINEHA RD Information in other languages or accessible LYNX Hospital Point of SuperStop Interest formats available upon request. All Links are wheelchair accessible. Table of Contents 1 Executive Summary 6 2 Background 10 2.1 LYNX Overview 10 2.2 Plan Purpose 12 3 Needs Assessment 14 3.1 Needs Assessment Objectives 14 3.2 Survey Development Process 15 3.3 Summary of Findings 16 3.3.1 Existing Technologies 17 3.3.2 Summary of Location-based Data by Department 18 3.3.3 LYNX GIS Uses of Location-Based Data 24 3.3.4 Existing GIS/IT Infrastructure 29 3.3.5 Issues and Concerns 33 3.3.6 Stakeholder Needs Identified 35 3.4 Recommended Goals and Objectives 37 4 Current and Emerging Technology Trends 39 4.1 ITS Technology Trends 39 4.1.1 Advancements in Customer Information Dissemination Media 39 4.1.2 Crowdsourcing 40 4.1.3 Wireless Data Communication Advancements 41 4.1.4 Connected and Autonomous Vehicles 41 4.1.5 Fare Payment/Collection Advancements 43 4.2 IT Technology Trends 44 4.2.1 Advanced Tools and Technologies for Web-based Content 44 4.2.2 Enhanced Virtualization and Cloud Computing 45 4.2.3 “Big Data” Management, Analytics and Visualization 45 4.3 GIS Technology Trends 46 4.3.1 ArcSDE and the Multiuser Geodatabase 46 4.3.2 ArcGIS 10.4 and ArcGIS Pro 47 4.3.3 ArcGIS Online 48 4.3.4 Portal for ArcGIS 50 4.3.5 Understanding the Relationship between ArcGIS Online and ArcGIS Portal 50 4.3.6 Mobile and Augmented Reality 51 5 Recommendations 53

April 25 2012 i 5.1 LYNX Web Based, ArcGIS Online & ArcGIS Portal Environment Workflow 53 5.1.1 Overview 53 5.1.2 Basis for Recommendation and Implementation Timeframe 53 5.1.3 High-level Functional Requirements 54 5.1.4 Dependencies 54 5.1.5 Potential Costs and Benefits 54 5.1.6 Anticipated Impact on Business 55 5.1.7 Staffing and Training Requirements 55 5.2 Create and Maintain a Catalog of Location-based Systems and Data Flows 55 5.2.1 Overview 55 5.2.2 Basis for Recommendation and Implementation Timeframe 56 5.2.3 High-level Functional Requirements 56 5.2.4 Dependencies 56 5.2.5 Potential Costs and Benefits 56 5.2.6 Anticipated Impact on Business 56 5.2.7 Staffing and Training Requirements 57 5.3 Implement Real-time Traveler Information System for Fixed-route Service 57 5.3.1 Overview 57 5.3.2 Basis for Recommendation and Implementation Timeframe 58 5.3.3 Recommended High-level Functional Requirements 58 5.3.4 Dependencies 59 5.3.5 Potential Capital and O&M Costs and Benefits 59 5.3.6 Anticipated Impact on Business 61 5.3.7 Staffing and Training Requirements 61 5.4 Enhance RTIS for all LYNX Modes and Implement Intermodal Trip Planner (ITP) 62 5.4.1 Overview 62 5.4.2 Basis for Recommendation and Implementation Timeframe 63 5.4.3 Recommended High-level Functional Requirements 63 5.4.4 Dependencies 64 5.4.5 Potential Costs and Benefits 65 5.4.6 Anticipated Impact on Business 65 5.4.7 Staffing and Training Requirements 65 5.5 Automate Field Data Collection Process 66 5.5.1 Overview 66 5.5.2 Basis for Recommendation and Implementation Timeframe 67 5.5.3 Recommended High-level Functional Requirements 67

April 25 2012 ii 5.5.4 Dependencies 68 5.5.5 Potential Costs and Benefits 68 5.5.6 Anticipated Impact on Business 68 5.5.7 Staffing and Training Requirements 68 5.6 Other Recommendations 69 5.6.1 Enhance Organization-Wide Access of Location-based Data 69 6 Action Programs 72 6.1 Action Program for the next Five Years (2013-2017) 72 6.2 Recommendations for the Next Five to Ten Years (2016-2026) 73 6.2.1 GIS Enhancements 73 6.2.2 Technology Adoption 73 7 Funding Strategies 74 8 Applicable GIS Standards 76 8.1 LYNX GIS Standards Compliance Elements 76 8.1.1 Federal Geographic Data Committee (FGDC)-Compliant Metadata 76 8.1.2 Open GIS Data-Sharing Policy 76 8.2 Recommendations for Future GIS Standards 76 9 Relationship with the Regional ITS Architecture 77 9.1 Review of Current LYNX ITS Elements 77 9.1.1 Access LYNX Paratransit Systems 77 9.1.2 Access LYNX Paratransit Vehicles 77 9.1.3 LYNX Commuter Rail (SunRail) 77 9.1.4 LYNX Maintenance Dispatch 78 9.1.5 LYNX Operations Center 78 9.1.6 LYNX Road Ranger Vehicles 78 9.1.7 LYNX Transit Vehicles 78 9.1.8 LYNX Website 79 9.1.9 Orlando Intermodal Center 79 9.1.10 Virtual Travel Planning Center 79 9.2 Recommendations for Additional ITS Elements 79 9.2.1 LYNX Crowdsourcing Management System 80 9.2.2 FDOT ITS Strategic Plan 2014 Update Elements 80 Appendix A: Glossary of Terms Appendix B: Survey Questions and Responses Appendix C: Detailed Summary of Issues, Concerns and Recommendations by Department Appendix D: Summaries of In-Person Interviews

April 25 2012 iii Appendix E: LYNX GIS Accomplishments since 2012

LIST OF FIGURES

Figure 1. LYNX Organization Chart 11 Figure 2. Project Tasks 13 Figure 3. Planning Department Existing Data Workflow 19 Figure 4. Finance Department Existing Data Workflow 20 Figure 5. Human Resources Department Existing Data Workflow for Training Operators 20 Figure 6. Human Resources Department Existing Data Workflow for Other Systems 20 Figure 7. Paratransit Operations Department Existing Data Workflow 21 Figure 8. Operations Department System Interfaces with Mentor Streets Existing Data Workflow 22 Figure 9. Maintenance Operations Other Existing Systems 22 Figure 10. Risk Management and Safety Department Existing Data Workflow 23 Figure 11. Customer Service and Marketing Department Existing Workflow 24 Figure 12. GIS Database and File Organization 27 Figure 13. LYNX GIS Division - GIS System and Architecture Overview 28 Figure 14. Current LYNX ArcGIS Online based Web Mapping Application Interface 29 Figure 15. Current LYNX GIS Data Download Webpage 32 Figure 16. LYNX Web Based AcGIS Online & ArcGIS Portal Environments 53 Figure 17. High-level Conceptual Workflow of LYNX RTIS 58 Figure 18. Potential ITP Data Flows 64 Figure 19. Automated Collection of Stop Amenities Data using DSRC/RFID 68 Figure 20. Proposed LYNX Data Portal Interfaces 70

LIST OF TABLES Table 1. Existing and Planned Location-Based Technologies per the ITS Strategy Plan 2011 14 Table 2. Survey Respondents 16 Table 3. LYNX GIS Technologies 17 Table 4. Single-User Geodatabase Functionality 25 Table 5. Multiuser Geodatabase Functionality 26 Table 6. Esri GIS Cloud-based Technology Solution O&M Costs 55 Table 7. RTIS Capital and O&M Costs 59 Table 8. Training Requirements for RTIS 62 Table 9. Estimated Resources to Implement RTIS 62 Table 10. RTIS Enhancement and ITP Development Costs 65 Table 11. RTIS Enhancement and ITP Development Training Requirements 66

April 25 2012 iv Table 12. Estimated Resources to Implement RTIS Enhancement and Develop ITP 66 Table 13. Training Requirements for Automated Field Data Collection 69 Table 14. Estimated Resources to Implement Automated Field Data Collection Process 69 Table 15. 2017 LYNX GIS Action Program 72 Table 16. 2018-2019 LYNX GIS Action Program 72 Table 17. 2020-2021 LYNX GIS Action Program 73 Table 18. Potential Funding Options for Action Program Implementation 74

April 25 2012 v 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

1 Executive Summary

The Central Florida Regional Transportation Authority (CFRTA) d/b/a LYNX has been using geographic information system (GIS)-based technologies for nearly 15 years. These technologies have been used by LYNX to record, process, analyze, visualize and present location-based data to internal and external stakeholders, as requested and when necessary for its daily operations. While LYNX has an accomplished GIS staff to meet the current business needs, LYNX has selected VHB and TranSystems to conduct an enterprise-wide assessment of the existing system environment as an update to the previously adopted 2012 GIS Strategic Plan as part of the development of a ten-year GIS Strategic Plan Update (“2016 GIS Strategic Plan”) to evaluate the following:

 Technologies currently in use at LYNX and desired improvements;  Understanding existing data flows for location-data based information exchange between the Planning Department (particularly, GIS staff), and internal LYNX Departments and external stakeholders;  Existing location-based needs for LYNX Departments;  Identification of Plan goals and objectives;  Recommendations for action program outline implementation;  Identification of industry trends for technology and GIS; and  Analysis of areas of collaboration and communalities between the Planning – GIS practice and ITS

Furthermore, one major purpose of the 2016 GIS Strategic Plan is to define GIS in a broader context for the entire organization. For the first time ever at LYNX, the 2016 GIS Strategic Plan was developed concurrently with the LYNX ITS Strategic Plan. By both plans being developed at the same time, the 2016 update of the GIS Strategic Plan provided an opportunity for LYNX Department managers to work with the consultant teams to identify its data needs, data gaps, areas of overlap and collaboration, and specifically where GIS technology could provide one source of relational database structure to better connect and share data across the organization to enhance productivity.

As stated in the Intelligent Transportation Systems (ITS) Strategy Plan 2011 (“ITS Strategy Plan”) and stipulated by LYNX stakeholders, LYNX envisions GIS to be used in the future to link various current and planned ITS technologies using location-based1 data. This vision will ensure spatial data integrity and

1 Location-based data refers to a broad range of spatial information that may have location elements associated with it. Some of this data/information includes, but is not limited to, real-time vehicle location data, next-stop announcement configurations, bus stop inventory, time point database, route-traces, directions for customers, landmarks/points of interest,

6 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

streamline the GIS workflow. These technologies include, but are not limited to, computer-aided dispatch (CAD), automatic vehicle location (AVL), automated on-board next-stop announcements, real-time customer information, bus stop inventory, transit signal priority (TSP), scheduling software and spatial-data analysis systems (e.g., Transit Boardings Estimation and Simulation Tool (TBEST). The GIS Strategic Plan and ITS Strategy Plan are listed in the adopted transit development plan (TDP) as priorities for LYNX and support many of the core strategic initiatives vital to carrying out the agency's mission and vision.

The GIS Strategic Plan development process included the following tasks:

 Task 1: Review LYNX Previous ITS and GIS Strategic Plans: a summary overview assessment of the current and planned located-based systems/subsystems and their interfaces discussed in the ITS Strategy Plan 2011 developed by LYNX, and a review of LYNX GIS accomplishments based on 2012 GIS Strategic Plan  Task 2: Update of the GIS and ITS Resources Assessment: Developing and conducting surveys and in- person interviews of LYNX staff as required in order to collect further information on the location- based data existing system environment at LYNX; Summarize Department survey and interview findings; draft improvement recommendations  Task 3: Update for the GIS Strategic Plan and Action Program Outline: Identify plan goals and objectives; development of an outline for the final GIS Strategic Plan focusing on action programs to develop five (5)-year and ten (10)-year roadmaps for LYNX.  Task 4: GIS Strategic Plan – Industry Accepted Standards and Practices Compliance: Identify GIS standards (data access needs, metadata); Describe GIS compliance plan; ITS Regional Architecture – LYNX Integration and compliance; Identify current market ITS/GIS (Esri) technology trends, focusing on ArcGIS Online expansion capabilities and document for final report.  Task 5: Deliverable and Final Report Compendium - Development of LYNX GIS Strategic Plan Document: Finalize report for production; Develop Stakeholder/Strategic Managers PowerPoint Presentation; Attend Stakeholder/Strategic Managers Meeting Presentations; Respond to stakeholder comments

STAKEHOLDER SURVEY AND INTERVIEW PROCESS

A key component of pinpointing where LYNX’s GIS services can better serve other Departments came through the means of administered surveys. The surveys and interviews provided a significant amount of information regarding existing conditions and LYNX’s preferences for future workflow improvements. VHB and TranSystems learned that LYNX staff is using a variety of technologies and most of the divisions directly or indirectly use location-based data. While most of the staff have learned to use LYNX’ internal GIS applications (ArcGIS Desktop, ArcGIS for Server Esri Web App builder application, and ArcGIS Online based) or other location-based technologies (e.g, Clever, Trapeze FX, PASS and OPS, and Mentor Streets), some Departments/divisions (e.g., Grants, Paratransit Operations, and Planning) rely on GIS staff for their mapping needs. For each survey respondent, a Department by Department needs analysis summary documentation was developed that identified existing technologies, existing issues and concerns, and proposed recommendations. Please see Appendix C: Detailed Summary of Issues, Concerns, and Recommendations by Department for further information.

LYNX has made significant financial investment in its current GIS infrastructure. Recently, in 2013, LYNX conducting a system-wide and highly accurate bus stop inventory that is currently managed within VUEWorks software and was one of the highest priorities identified in the 2012 GIS Strategic Plan Action Program outline for implementation. An introduction to re-evaluation of many of these systems and infrastructure put in place back in 2012 is adequate considering the timespan of the applications and equipment as well as the fact that technology over time changes and 5 years is a significant time gap. For LYNX to continue being

transfer points, “where’s my bus” questions, customer pickup/drop off addresses, and incident/accident details. Jurisdictional and political boundaries are additional examples of location-based data.

7 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

ahead of the curve and delivering timely and adequate GIS services that sustain day to day operations and supports new technology trends such as connected and autonomous vehicles, it is appropriate to constantly review and evaluate the applicability of the current software and hardware of the agency. That will allow the GIS coordinator to have more control of shifting to new technologies including all three hardware, software and architecture platform.

While these GIS technology investments have kept LYNX in a position to continue to leverage and facilitate location-based data, results from the Department surveys indicated many needs organization-wide where GIS technology can enhance existing business applications. Based on the developed summary needs for each LYNX Department, the following goals and objectives for the GIS Strategic Plan were identified based on the needs analysis summaries developed:

o Objective 1A: Develop and execute plans to consolidate data available from a variety of location-based and other data sources at LYNX in a centralized data library. Note that this library is not proposed to only host GIS data; however the goal of the centralized data library is to be able to share resource information across all LYNX Departments to improve internal collaboration between Departments leading to an overall cost savings for LYNX. o Objective 1B: Configure mobile GIS field data collection platforms via VUEWorks Mobile module or Esri Collector that ties to LYNX central GIS database. o Objective 1C: Coordinate with other LYNX Departments to identify customer crowdsourcing data collection strategies via Mobile app and real-time linked to LYNX GIS interactive web maps.

 Goal 2: Maximize the utilization of location-based information by internal staff to support their business functions by creating interactive GIS tools that enhance data accessibility via a variety of devices and platforms.

o Objective 2A: Enhance the existing and create new interactive web-based tools that can be accessed by internal staff for their mapping needs. o Objective 2B: Develop and maintain geodatabases and geospatial data for employment, land use, future land use, accidents/incidents and ridership by stop. o Objective 2C: Determine correlation between various map-based data elements available from a variety of sources (e.g, CAD/AVL, APC, surveillance system) for improved analysis and reporting. o Objective 2D: Maximize use of cloud and emerging technologies to have technology continuing capacity building at LYNX. o Objective 2E: Develop technology framework for LYNX Departments to go paperless. As part of this process, Standard Operating Procedures (SOPs) should be updated to allow for paperless delivery and interaction through E-sign or similar feature.

 Goal 3: Enhance the capabilities of the location-based systems to deliver timely, reliable and accurate customer information via a variety of dissemination media at pre-trip and en-route stages of the customer travel-chain.

o Objective 3A: LYNX GIS to assist with providing accurate, reliable and timely real-time trip planning tools for bus routes and LYMMO bus rapid transit routes operated by LYNX. o Objective 3B: Implement mobile app to provide trip planning and current real-time LYNX stop location information concerning location of bus/LYMMO BRT and on-time performance.

8 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

o Objective 3C: Enable connectivity of location data with real time data to maximize information available and support decision making.

 Goal 4: Enhance the interoperability of existing location-based systems to increase data sharing across regional Central Florida partners and with future systems/subsystems.

o Objective 4A: Develop data sharing agreements with agencies in the Central Florida region (e.g, FDOT, SunRail, Metroplan Orlando, counties Emergency Management divisions and other agencies) and develop technology processes to ensure seamless data exchange for trip statistics, and real-time bus and LYMMO BRT feed. o Objective 4B: Develop data sharing process with other regional transit providers to help support continuous data feed of bus/LYMMO BRT scheduling, and real-time bus/BRT map location as part of a larger “Super Transit” vision for Central Florida. As part of this process, LYNX should assert itself as a leader for this vision strategy.

 Goal 5: Create policies and standards across the organization that allow for consistent and integrated technology platforms with the goal to maximize the LYNX investment in IT software and IT infrastructure.

o Objective 5A: As part of LYNX’ vision to go a more paperless process, LYNX GIS’ involvement in the database design aspects are important (fix) o Objective 5B: LYNX GIS should develop and participate actively an up-to-date list of “Who Knows What?” breaking down the abilities of the employees on each application and database to identify training needs and to coordinate on projects, related to location based data.

 Goal 6: Identify additional annual LYNX GIS staff training opportunities to enhance staff skillsets. o Objective 6A: LYNX GIS staff to attend at least one (1) local, regional, and/or national GIS conferences. o Objective 6B: LYNX GIS staff to attend at least one (1) paid Esri or similar webinar, or in- person workshops.

In order to meet above goals, the following recommendations for LYNX have been made in this Plan:

 Expand upon the catalog of location-based data;  Link to the location-based data from on-board equipment on fixed-route vehicles  Improve GIS data structure and data access;  Improve on the automated field data collection processes;  Enhance organization-wide access of location-based data;  Enhance regional data sharing;  Implement location-based technologies recommended in the concurrently developed ITS Strategic Plan  Provide staff additional training opportunities

Further, a phasing of activities, called the “Action Program,” pertinent to the aforementioned recommendations are described in the Plan. The Action Program has been developed based on the relative priorities of recommendations and their interdependencies. Funding strategies to implement the recommendations are discussed.

Finally, the Plan will also provide a detailed analysis of the following:

 Existing FDOT Regional ITS Architecture to make recommendations for future modifications; and  GIS standards and best practices that may apply to LYNX.

9 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

2 Background

2.1 LYNX Overview

LYNX serves an area of approximately 2,500 square miles with a resident population of more than 1.8 million people in the tri-county region of Orange, Seminole and Osceola counties in Florida. Small portions of Lake, Polk and Volusia counties are served as well.

LYNX provides the following services to its customers:

 Local Bus Service - Consists of 77 fixed-route bus service “Links” provided seven days a week and on holidays serving Orange, Osceola, and Seminole Counties.  Xpress Bus Service - Xpress service urges commuters to ride, relax and arrive ready to face their day. It saves the passengers money on gas and tolls, wear and tear on their vehicle and eliminates the stress of driving through the congested morning and evening traffic. Right now LYNX offers trips from Osceola County.  FastLink - Weekday morning and afternoon commuter services designed to reduce stops along specific corridors providing a quicker trip. Passengers riding the initial 4 FastLink routes from start to end will save valuable travel time in each direction. The full fare is $2.00 just like local bus service. The discounted Youth and AdvantAge fare is $1.00 for eligible passengers with a LYNX issued ID.  SunRail Connections – Various bus links that serve SunRail stations currently in service within the corresponding service area.  LYMMO – Free downtown bus rapid transit (BRT) circulator service (through a transportation partnership with the City of Orlando). Currently includes the Orange Line: North Quarter and Downtown; Grapefruit Line: East/West; and the Lime Line: Parramore area.  Vanpool - Commuter services for which LYNX provides the vans.  Access LYNX - A shared ride door-to- door transportation service provided by MV Transportation under the supervision of LYNX, the Central Florida Regional Transportation Authority. The ACCESS LYNX program provides complimentary service for eligible individuals who are not able to use the regular fixed route bus service because of a disability or other limitations.  Road Rangers - State Farm roadside assistance program for disabled vehicles on I-4. The Road Ranger fleet roams a 74-mile stretch of I-4 to help stranded motorists and minimize traffic congestion caused by breakdowns. The trucks are equipped to make minor car repairs, assist with non-injury accidents and communicate with law enforcement and emergency services.

10 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 NeighborLink - The NeighborLink (NL) is a flex-service aimed to make it easier for residents living less-populated areas to make use of both local transportation and LYNX’ local bus system. There are currently 12 NeighborLink areas serving LYNX customers.  KnightLYNX - KnightLYNX is a safe and reliable public transportation option on and near the UCF campus that runs on weekends only.

LYNX operates its services approximately 19 hours a day on 77 fixed-routes. Services on these routes are provided using a fleet of 300 air-conditioned coaches. Peak frequency on heavily used links is 10 minutes while the average frequency in urban areas is 30 minutes. Outlying service areas receive hourly service. The key operating characteristics are as follows:

 Annual operating budget for the current fiscal year (FY 2016): $127,045,444.  Ridership: More than 92,000 rides provided each weekday. 29,377,735 passenger trips in FY15  Miles Traveled: more than 28 million vehicle miles traveled in FY15.

LYNX has over 900 employees in numerous Departments and divisions.

Figure 1 provides an overview of the LYNX organizational hierarchy of these Departments and divisions as of June 1, 2016.

Figure 1. LYNX Organization Chart

11 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

2.2 Plan Purpose

LYNX has been using GIS-based technologies for more than a decade. These technologies have been used by LYNX to record, process, analyze, visualize and present location-based data to internal and external stakeholders.

LYNX has selected VHB and TranSystems to conduct an enterprise-wide assessment of the existing system environment as part of the development of a ten-year GIS Strategic Plan Update (“GIS Strategic Plan”) to evaluate:

 GIS technologies in use at LYNX and desired improvements including strengths and weaknesses of the existing LYNX GIS technology infrastructure, and hardware/software requirements for improvements;  Existing data flows for information exchange between GIS Department, and internal and external stakeholders;  Existing technical and location-based data needs analysis by LYNX Department for improvements; and the steps required to streamline the existing LYNX GIS workflows; and Develop a 5-year priority list of recommendations for improvement to be considered for implementation that better serves the entire LYNX organization that include GIS technology trends that might be applicable for LYNX to continue evolving the role of GIS supporting organizational needs.

Further, one major purpose of the GIS Strategic Plan is to define GIS in a broader sense for the entire organization. As stated in the ITS Strategy Plan 2011 and stipulated by LYNX stakeholders, LYNX envisions GIS to be used in the future to link various current and planned ITS technologies such as computer-aided dispatch (CAD), automatic vehicle location (AVL), automated on-board next-stop announcements, real-time customer information, transit signal priority (TSP), scheduling software and spatial-data analysis systems (e.g., TBEST) using location-based2 data to ensure spatial data integrity and to streamline the GIS workflow.

The internal stakeholder group (“Technical Advisory Team”) for this report is as follows;

 Mira Bourova, Project Manager/GIS Coordinator, Strategic Planning Department  Doug Jamison, Senior ITS Developer, Engineering Department  Doug Robinson, Planning Manager, Strategic Planning Department  Craig Bayard, Information Technology Director, Information Technology Department

2 Location-based data refers to a broad range of spatial information that may have location elements associated with it. Some of this data/information includes but is not limited to real-time vehicle location data, next-stop announcement configurations, bus stop inventory, time point database, route-traces, directions for customers, landmarks/point of interest locations, transfer points, “where’s my bus” questions, customer pickup/drop off addresses, and incident/accident details. Jurisdictional and political boundaries are another example of location-based data.

12 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 2 shows the key project activities within each project task. VHB and TranSystems began the project with a review of the LYNX’s ITS Strategy Plan 2011and the 2012 GIS Strategic Plan to understand the existing systems environment, and current and future workflow for location-based data. The 2011 ITS Strategy Plan describes the existing workflows and highlights LYNX’s long-term vision of and using the 2012 GIS Strategic Plan as a link among various ITS and GIS technologies. Our Team used input from the ITS Strategy Plan 2011 and the kickoff meeting for this project to develop a preparation guide and corresponding survey questionnaires for the needs assessment.

The needs assessment process is discussed further in Sections 3.1 and 3.2.

Figure 2. Project Tasks

13 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

3 Needs Assessment

3.1 Needs Assessment Objectives

As stated earlier, VHB and TranSystems collected preliminary information relevant to the systems environment from the 2011 ITS Strategy Plan, the currently underway ITS Strategic Plan development, and the 2012 GIS Strategic Plan.

Table 1 summarizes the existing and planned technologies related to location-based systems as described in the 2011 ITS Strategy Plan.

Even though the ITS Strategy Plan provides significant details on the existing GIS structure environment, further information was required from LYNX users of the location-based data to determine their needs and to provide a needs assessment. The focus of the needs assessment was as follows:

 Collect the details of current and planned location-based systems at LYNX;  Collect information on current and future data requirements for each Department;  Determine the data flows between location-based systems;  Determine the details of hardware and computer networking infrastructure required to support existing and planned location-based systems;  Identify issues associated with the existing systems environment(s) related to location-based systems;  Determine the need for additional technical and organizational resources associated with the acquisition, processing, storage and dissemination of location-based data.  Determine the near-term (0-2 years), short-term (2-5 years) and long-term (5-10 years) needs for each Department/division; and  Determine the goals and objectives for location-based systems at LYNX.

Table 1. Existing and Planned Location-Based Technologies per the ITS Strategy Plan 2011

Technology Category Status Technologies Existing • Computer-aided dispatch/Automatic vehicle location (CAD/AVL) On-board with mobile data terminals (MDTs) Technologies • Automated passenger counting (APC) • On-board video surveillance system • Next-stop announcements • Destination signs • GFI Odyssey fareboxes and the interface with Mentor Rangers Planned • On-board interfaces among CAD/AVL, APC, maintenance gateway and transit signal priority (TSP) emitters • Implement distance-based fare

14 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Technology Category Status Technologies Existing • Trapeze and Clever CAD/AVL Central Systems • Trapeze PASS, FX and OPS • APC management software from UTA • TBEST • FA-Suite • Sage FAS Accounting • TSP Planned • Integration between various central systems • Clever software integration • Fare integration with planned commuter rail

Existing No location-based technology is installed at wayside locations Wayside Technologies Planned • Automated stop and stop amenities data collection • Information dissemination to dynamic message signs (DMS) and interactive displays Existing Trip Planner Information Dissemination to Planned • Real-time information disseminated via multiple customer devices Customer Devices and apps • Provide real-time information data feed to support location- based services (LBS) • Implement location-based advertising

3.2 Survey Development Process

Based on input provided by LYNX, VHB and TranSystems adopted a two-staged approach for collecting stakeholder input. First, we prepared a data collection survey/questionnaire and distributed it to LYNX Department managers to collect initial information on their respective existing systems environment. Second, after VHB and TranSystems received the written responses, VHB and TranSystems, then followed-up with LYNX staff in-person for in-person interviews as indicated in Table 3. VHB and TranSystems received a significant amount of information from survey responses on various aspects of location-based systems currently in use or planned for the future. Findings from these survey responses and the follow-up interviews are discussed in Section 3.3.

15 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 2. Survey Respondents

Follow-up Division Department Respondent Interview? Finance Finance Edward Velez Yes Maintenance Operations Juan Battle Yes Paratransit Operations Tim May Yes Transportation Operations David Rodriguez Yes Human Resources Training Maria Colon Yes Customer Service and Communications Teresa Veley Yes Marketing Information Technology (IT) IT Craig Bayard Yes Engineering Planning Doug Jamison Yes Planning and Development Planning Andrea Ostrodka Yes Grants Division Planning Belinda Balleras Yes Strategic Planning Planning Doug Robinson Yes Service Planning Planning Belinda Balleras Yes Procurement Procurement Charles Baldwin No GIS Planning Mira Bourova Yes Government Affairs Gov’t Affairs Tiffany Homler No Executive Executive Susan Black (Interim CEO) No Safety and Security Risk Management & Safety Lorna Hall Yes

3.3 Summary of Findings

This section provides a summary of the findings resulting from the stakeholder survey responses and interviews. Additional information collected from the surveys and interviews are provided in the appendices as follows:

 Appendix B provides the list of the survey questions and corresponding preparation guide materials for each Department;  Appendix C provides a summary of the issues, concerns and recommendations highlighted by stakeholders; and  Appendix D provides a summary of the stakeholder meetings conducted by VHB and TranSystems with LYNX staff.  Appendix E provides a summary of LYNX GIS accomplishments since the 2012 Plan was conducted.

The findings are provided in the following subsections:

 Existing Technologies - provides a summary of location-based systems, subsystems and other technologies, and indicates their users and are outlined by a Departmental data process workflow  Summary of Location-based Data by Department - provides a summary of the roles and responsibilities of each Department, and identifies location-based data requirements to meet their daily needs;  Existing GIS/IT Infrastructure - provides a summary of the current GIS/IT hardware, software and network connectivity infrastructure;  Issues and Concerns Identified by Department - provides a summary of the issues and concerns regarding location-based data highlighted by LYNX staff;

16 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Stakeholder Needs - provides a summary of near-, short- and long-term needs; and  Recommended Goals and Objectives – defines the goals and objectives based on stakeholder input provided as part of the needs assessment.

3.3.1 Existing Technologies

Currently, LYNX Departments and divisions are using several technologies for their daily needs. However, only a few of these technologies are directly or indirectly dependent on location-based data. Location- based technologies in use at LYNX are as follows:

 Environmental Systems Research Institute (Esri) technologies for GIS data processing, management analysis and mapping presentation; and other GIS-based software (non-Esri based)  Fixed-route planning, scheduling and operations technologies;  Demand response technologies;  Customer information management and dissemination technologies;  Vehicle and facilities maintenance technologies;  Technologies being demonstrated; and  Planned systems and subsystems.

Table 3 provides a list of current GIS technologies being used by LYNX.

Table 3. LYNX GIS Technologies

Technology Product Purpose Users GIS ArcGIS Software is used to develop custom GIS Strategic Planning, Desktop 10.3 databases, create detailed planning-level Service Planning, maps, Paratransit GIS/Web ArcGIS Online Used to share information using web maps All Departments Mapping and applications intended GIS/Web ArcGIS for Used to host LYNX GIS data and to publish All Departments Mapping Server 10.3 services, that are used by VUEWorks and intended ArcGIS Online. Network Analyst ArcGIS Extension within ArcGIS Desktop allowing Strategic Planning, extension Desktop 10.3 for multi-modal routing, simulation, service Service Planning area analysis, closest distance analysis, and route optimization. Transit Boardings TBEST TBEST is a scenario-based planning Strategic Planning, Planning framework software tool built on the Service Planning ArcGIS 10.3 platform that allows users to construct transit alternatives to support a variety of service and strategic planning tasks including out-year modeling, market analysis, and network accessibility analysis. TBEST provides supporting functions for simple and complex tasks and analytical functions related to transit service development.

17 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Technology Product Purpose Users US National Grid ArcGIS Free ArcGIS Desktop add-on allowing the Strategic Planning, Tools Desktop 10.3 GIS division to plot a national grid on a Service Planning map, locate coordinates on a map and zoom-in to data, and to view multiple coordinate systems’ data. ArcGIS Mobile ArcGIS Server LYNX is using ArcGIS mobile to collect stop Strategic Planning, 10.3 and location information for updating Service Planning ArcGIS VUEWorks database Desktop 10.3 VUEWorks VUEWorks Software that consumes ArcGIS data REST Strategic Planning, Asset services from ArcSDE. Currently, the recent Service Planning Management 2013 bus stop condition and asset System inventory is maintained within VUEWorks

3.3.2 Summary of Location-based Data by Department

The purpose of this subsection is to provide a brief summary of the roles and responsibilities of the users of location-based data within specific LYNX Departments (see Figure 1 for LYNX’s organization chart) as identified in the administered surveys and follow-up interviews. Existing data flows have been developed to better understand the requirements for location-based data for each Department and are contained in the following subsections.

3.3.2.1 Planning Department

The LYNX planning Department consists of Service Planning, Strategic Planning, Engineering/ITS, and the Grants division. LYNX planning is also where the LYNX GIS group is structured and where location-based data is stored and shared within GIS applications. Also, the Planning Department leads the management of ITS projects at LYNX in coordination with the IT and other Departments.

Service Planning is responsible for short-range planning. Specific tasks include making route changes, schedule writing, determination of bus stop locations and preparation of operator bids. While the GIS Department within the Planning Department provides mapping support, Service Planning is actually responsible for the actual bus stop placement procedure. Figure 3 identifies the existing data workflow for service planning

Strategic Planning is in charge of long-range plan development. Strategic planning is facilitating LYNX connection with the planning divisions in the jurisdictions within and outside LYNX service area. Also this Department facilitates coordination with the planning processes conducted by Metroplan Orlando and FDOT, District 5. The Planning and Development division manages the procurement of, and the installation of bus stop shelters and associated amenities. Also, this division manages the workflow with regard to bus stop maintenance and provides assistance with data needs regarding incidents occurring at bus stops.

The Planning Department is also responsible for Engineering/ITS initiatives and projects while working in coordination with other Departments and divisions. No need for specific data exchange with other Departments has been expressed.

18 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

The Grants division leads the programming and management of a grants for LYNX projects. This division needs access to the demographic and socio-economic data for routes/corridors related to specific grant applications. Currently, this information is obtained directly from the Strategic Planning division.

Existing planning Department workflows can be seen in Figure 3.

Figure 3. Planning Department Existing Data Workflow

3.3.2.2 Finance Department

The Finance Department is responsible for providing timely, relevant and accurate financial information to senior management and LYNX’s funding partners. The Finance Department’s major areas of responsibilities include financial reporting, revenue collection, budgeting, grants accounting, fixed asset accounting, accounts payable, payroll, property management and materials management.

Further, the Finance Department needs information to break down the costs of service by jurisdiction, which is normally based on the location at which fares are collected and on the rider boardings by jurisdiction. Also, the Department works with other location-based data including miles and hours within jurisdictional boundaries. The Department relies on the Planning Department and GIS to provide this information.

Existing finance Department data workflows can be seen in Figure 4.

19 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 4. Finance Department Existing Data Workflow

3.3.2.3 Human Resources Department

The Human Resources Department supervises and directs the functions and activities associated with organizational development and training. The Department is responsible for managing the development, administration and evaluation of training policies, programs, methods, materials and techniques throughout the agency. Further, the Department integrates and ties the goals of training to the strategic needs, core competencies and performance expectations of the organization.

Existing Human Resource Department data workflows for training can be seen in Figure 5.

Figure 5. Human Resources Department Existing Data Workflow for Training Operators

Figure 6. Human Resources Department Existing Data Workflow for Other Systems

20 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

3.3.2.4 Operations Department

3.3.2.4.1 Paratransit Operations

Paratransit Operations is responsible for the oversight and compliance of paratransit and flexible services contractors with ACCESS-LYNX standard operating procedures, Specific duties include determination of customer eligibility, monitoring of state and Federal compliance, monitoring of agencies with which LYNX coordinates service, billing, and state and Federal reporting in the National Transit Database (NTD).

Existing Paratransit Operations Department data workflows can be seen in Figure 7.

Figure 7. Paratransit Operations Department Existing Data Workflow

3.3.2.4.2 Maintenance Operations

Maintenance Operations performs the scheduled and unscheduled vehicle maintenance, and software/firmware updates for on-board systems/subsystems on the revenue and non-revenue fleet of buses and other vehicles. This includes maintenance and configuration/reconfiguration of systems and subsystems that are installed in LYNX vehicles.

Operations Department systems and interfaces with Mentor Streets workflows can be seen in Figure 8.

21 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 8. Operations Department System Interfaces with Mentor Streets Existing Data Workflow

Other standalone systems and existing data workflows for Maintenance Operations are shown in Figure 9

Figure 9. Maintenance Operations Other Existing Systems

3.3.2.5 Risk Management and Safety Department

The Risk Management and Safety Department is primarily responsible for claims management, risk assessments and safety compliance. The Risk Management and Safety Department existing workflows are found in Figure 8.

22 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 10. Risk Management and Safety Department Existing Data Workflow

3.3.2.6 Customer Service and Marketing Department

The Customer Service and Marketing Department is comprised of the Customer Service and Marketing and Communications divisions. Customer Service is responsible for call center operations, customer relations, management of lost and found items, and terminal pass sales. The Marketing and Communications Department utilizes location-based information to create marketing campaigns, analyze passenger trends and work in conjunction with the Planning Department to survey specific stops when needed. Specific information used by the Communications Department includes passenger load distribution and statistics on ridership on LYNX routes (e.g, most used and least used routes). The Customer Service and Marketing Department existing workflows are found in Figure 9.

23 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 11. Customer Service and Marketing Department Existing Workflow

3.3.2.7 Information Technology Department

The Information Technology (IT) Department is responsible for the management of a variety of systems and subsystems currently installed at LYNX. Key responsibilities of the IT Department include management of the voice and data networks and communication, applications/system administration and management, information security, management of emails/Groupware, management of the HelpDesk, staff training, IT required support of project applications, application development and technology contract management.

No need for a specific data exchange between IT and other Departments has been expressed. However, the IT Department accesses Trapeze FX-MON for generating a TSDE data feed. The TSDE is used by Mentor Streets for importing schedule data. Further, IT uses GTFS Data Extract to create the GTFS data feed from FX which is used by Google Transit and T-BEST. In recent months, IT has been responsible for implementing Clever software on initial busses.

3.3.3 LYNX GIS Uses of Location-Based Data

The following subsections describe the LYNX GIS uses of Location-based data, including existing workflows, and GIS database configurations that currently support LYNX agency-wide.

3.3.3.1 GIS Data Acquisition, Processing and Distribution 3.3.3.1.1 Overview of Esri Geodatabase Structure and LYNX GIS Database/File Organization

Esri geodatabases come in a variety of platforms with different functionality. The geodatabase is the common data storage and management framework for ArcGIS. It combines "geo" (spatial data) with "database" (data repository) to create a central data repository for spatial data storage and management. It can be leveraged in desktop, server or mobile environments, and allows users to store GIS data in a central location for easy access and management. An ArcGIS geodatabase is a collection of geographic datasets of various types held in a common file system folder, a Microsoft Access database or a multi-user relational database management systems (RDBMS), such as Oracle, Microsoft SQL Server, PostgreSQL, Informix, or IBM DB2. Geodatabases come in many sizes, have varying numbers of users and can scale from small, single-

24 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

user databases up to larger workgroup, Department, and enterprise geodatabases accessed by many users. There are two types of geodatabases; single-user and multiuser.

Single-User Geodatabases - The single-user geodatabase is for individual GIS work in a desktop environment. It is available as either a file geodatabase or Microsoft Access personal geodatabase.

File Geodatabase – Are stored in a file system. File geodatabase is the current database option selected by LYNX to store and disseminate GIS data. Other attributes of the file geodatabase include:

 They have no theoretical size limit. A table can store up to 256 terabyte (TB) of data using a configuration keyword.  Can have more than one concurrent editor (provided they are editing in different tables, feature classes or feature datasets).  Can function as a child geodatabase in both one-way and checkout/check-in geodatabase replication. Microsoft Access Personal Geodatabase - Stored in a single Microsoft Access .mdb file. Other attributes of a personal geodatabase include:  They have a 2 gigabyte (GB) size limit  Supports only one editor at a time; no concurrent editing  Can function as a child geodatabase in both one-way and checkout/check-in geodatabase replication

Table 4 identifies the functionality and attributes a single-use geodatabase.

Table 4. Single-User Geodatabase Functionality

File Geodatabase Personal Geodatabase

Storage Technology Uses local file structure Microsoft Access (Jet Engine)

Advanced Advanced Esri ArcGIS Licensing Standard Standard Basic Basic

No versioning support No versioning support Differentiating Characteristics 1 TB per table size limit (default) Maximum of 2 GB of data

Multiuser Geodatabase –Organizations such as LYNX that are using ArcGIS Server can deploy a multiuser ArcSDE geodatabase to provide data access and editing capabilities to many users while ensuring the

25 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report integrity of their central GIS database. Multi-user geodatabases leverage ArcSDE technology implemented on a relational database management system (RDBMS).

There are three types of multiuser geodatabases: Enterprise, Workgroup, and Desktop. Table 5 compares each of the three geodatabase types for the following information:

 Application Scenario  Data Storage  Management Interface  Storage Capacity  Licensing Availability  Supported OS Platform  Number of Concurrent Users

Table 5 compares functionality for multiuser geodatabases:

Table 5. Multiuser Geodatabase Functionality

Enterprise Workgroup Desktop

Application Scenario Large-scale Small- to medium- Small teams or a single enterprise sized Departmental user who requires the application application scenarios functionality of a multiuser scenarios geodatabase Data Storage Enterprise RDBMS SQL Server Express SQL Server Express Platform • DB2 • Informix • Oracle • PostgreSQL • SQL Server Management Interface ArcCatalog ArcCatalog ArcCatalog RDBMS ArcGIS for Server (ArcSDE command line) Storage Capacity Depends on the 4 GB 4 GB server Licensing Availability ArcGIS for Server ArcGIS for Server ArcGIS Engine Enterprise Workgroup Advanced Standard Supported OS Platform Any platform Windows Windows

26 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Number of Concurrent Unlimited editors 10 editors and 1 editor and 3 readers Users and readers readers Max. of 2 GB of data

Figure 12 displays the LYNX current geodatabase structure and associated databases as shown through ArcGIS ArcCatalog software:

Figure 12. GIS Database and File Organization

The LYNX enterprise GIS data is accessible to users of the ArcGIS desktop, and is organized within Esri file geodatabases containing two major data type categories; Basemap Data and LYNX GIS Data. Please note that LYNX is currently undergoing migration to Geodatabases managed by the GIS server. LYNX has SQL Express database on the same machine as the web and the GIS server outside of the firewall and connecting to a SQL database server from the GIS server inside the firewall. The GIS databases available are described as follows:

1. Basemap Data – Currently, LYNX is utilizing three basemaps for applications requiring map data and displaying geographic content. The GIS division maintains its own basemap. Trapeze are imported in Trapeze by LYNX GIS division staff using LYNX current basemap data and the mapmaker tool, provided by Trapeze. A third basemap is provided and supported by Mentor Engineering. Currently, LYNX receives its basemap GIS data quarterly from the FDOT Central Office, which in turn, receives it from HERE (formerly known as NAVTEQ). The updates are then recorded in a summary document in the “Basemap Data” directory called “DataUpdatesBenchmark.docx”. All the sources information is part of the metadata record for the databases within this directory.

2. LYNX GIS Data – This refers to data that is updated by the GIS staff as projects are completed and when data for the new service bids are approved. The sources are file exports and/or compiled

27 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

spreadsheets with information from Service Planning, Strategic Planning, Capital Planning, Finance and Access LYNX. Other GIS feature classes and layers that the GIS division maintains includes routes, the bus stop inventory, automatic passenger counter (APC) average daily on/off loadings, and transit development plan (TDP) data. The feature classes within the respective file geodatabases also have associated metadata. Further, the LYNXMap folder contains map document (.MXD) and map template (.MXT) files. LYNX Map Templates are for printing GIS maps as well as the .MXD files that are used to create mapping services within the ArcGIS server.

3.3.3.1.2 GIS Database Processing and Distribution

The LYNX GIS division is part of the Strategic Planning team. Although the GIS division’s daily interactions are within the Planning group (Strategic Planning, Service Planning, Engineering/ITS, and Grants), they work on a regular basis with IT, Customer Service, Access LYNX, Marketing, Maintenance and Transportation. Figure 13 provides an overview of the GIS division’s existing workflow interactions throughout the organization.

Figure 13. LYNX GIS Division - GIS System and Architecture Overview

Additional basemap data sources that LYNX currently utilizes includes the following:

 County and City GIS Data (Regional inventory)  County property appraisal

28 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 MetroPlan Orlando  Florida Department of Transportation  East Central Florida Regional Planning Council  St John’s Water Management District  State Data (Federal geographic Data Library) and others  Esri  U.S. Bureau of the Census

3.3.4 Existing GIS/IT Infrastructure

The GIS division has setup the data network structure so that each Department with GIS software licenses have their own workspace. The GIS division is responsible for keeping the GIS data updated. The GIS division staff has provided numerous internal training on the GIS applications available within LYNX the past few years. GIS layers are currently available for download at LYNX’s website as mentioned in the previous section at http://www.goLYNX.com/LYNXmap/DataDownload/index.htm. It is the intention of the GIS division to provide geospatial solutions to any Department that needs to have access to or the ability to view location-based data. LYNX GIS has created an Esri ArcGIS Online and Web App Builder library of interactive maps and apps based on the latest JavaScript/HTML5 platform that are usable by all LYNX staff and the public. Since the 2012 GIS Strategic Plan, LYNX GIS staff has converted all interactive maps and apps into the Esri web app builder format, from the Adobe Flex architecture. The LYNX interactive maps and apps access weblink is: http://LYNX.maps.arcgis.com/home/index.html (see Figure 12)

Figure 14. Current LYNX ArcGIS Online based Web Mapping Application Interface

The following LYNX public-facing interactive maps and apps include the following:

 GIS App for LYNX Customer Service - Map application includes interactive map display of the following layers: County boundaries, active detours, FL511 feeds, Florida Highway Patrol (FHP) traffic accidents, LYNX bus stop, shelters, and amenities, LYNX bus lines, LYNX NeighborLink, SunRail route and stations, ACCESS LYNX boundary, Points of Interests (POI), other transit facilities, and National Weather Service watches and warning real-time feed.

29 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

o Key features: Application is capable of identifying attributes, searching for addresses, utilizing predetermined geospatial bookmarks, allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Stops Shelters and Routes GFI and APC – Map application includes interactive map display of the following layers: County boundaries, Bus Stops APC Ridership Daily Average, Bus Routes GFI Ridership By Month, Bus Routes and Time Points, LYNX bus lines, LYNX NeighborLink, SunRail route and stations, and park and ride lots. o Key features: Application is capable of identifying attributes, searching for addresses, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements. basemap switching, and printing.  LYNX Stops Shelters and Routes by County – A routes, stops and shelters by County Commission Boundary focused map application includes interactive map display of the following layers: Summarize Route Ridership by County Commissioners, Bus Routes Monthly Ridership FY2015, Count of Bus Stops within County Commissioner District, Count of Stops with Shelter within County Commissioner District, County Commissioner District Boundary. o Key features: Application is capable of identifying attributes, searching for addresses, query/filter bus related data by County Commissioner boundary, reviewing LYNX bus routes by County Commissioner, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Stops Shelters and Routes by City Boundary - A routes, stops and shelters by City Boundary focused map application includes interactive map display of the following layers: Summarize Route Ridership by City Boundary, Bus Routes Monthly Ridership FY2015, Count of Bus Stops within County Commissioner District, Count of Stops with Shelter within each City Boundary. o Key features: Application is capable of identifying attributes, searching for addresses, query/filter bus related data by City boundary, reviewing LYNX bus routes by City, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Stops Shelters and Routes by Urban Area - A routes, stops and shelters by U.S. Census 2010 Urbanized Area boundary, focused map application includes interactive map display of the following layers: Summarize Route Ridership by City Boundary, Bus Routes Monthly Ridership FY2015, Count of Bus Stops within 2010 Urbanized Area, Count of Stops with Shelter within each Urbanized Area boundary. o Key features: Application is capable of identifying attributes, searching for addresses, query/filter bus related data by 2010 Urbanized Area boundary, reviewing LYNX bus routes by Urbanized Area, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Stops Shelters and Routes and Census – Note: This interactive map requires a LYNX ArcGIS Online organization login credentials. A routes, stops and shelters focused map application includes interactive map display of the following layers: Summarize Route Ridership by County Commissioners, Bus Routes Monthly Ridership FY2015, Count of Bus Stops, 2010 Census demographic data, Count of Stops with Shelter within County Commissioner District, County Commissioner District Boundary.

30 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

o Key features: Application is capable of identifying attributes, searching for addresses, reviewing LYNX bus routes by filtering, utilizing predetermined geospatial bookmark jump- to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  Orlando BRT - LYMMO Routes - A map application that focuses interactive data of the current LYMMO bus rapid transit (BRT) orange, grapefruit, and lime lines, and corresponding BRT stops. o Key features: Application is capable of identifying LYMMO BRT routes and stop attributes, searching for addresses, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Stops Shelters and Routes and TBEST Title VI – A map application that focuses interactive data of Routes, stops and shelters and Title VI areas based on the Transit Boardings Estimation and Simulation Tool (TBEST) demographic input layers. o Key features: Application is capable of identifying attributes, searching for addresses, reviewing LYNX bus routes, utilizing predetermined geospatial bookmark jump-to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYMMO Story Map – An Esri ArcGIS Online Story interactive map template design focused on points of interest (POI) located on or near the existing LYMMO BRT routes. Each POI has a corresponding ID on the map and a picture of the facility. o Key features: User can share map information on Twitter and Facebook and a re-direct link to the goLYNX.com main website.  Find and Filter Bus Route Information - Note: This interactive map requires a LYNX ArcGIS Online organization login credentials. A routes, stops and shelters focused map application includes interactive map display of the following layers: Summarize Route Ridership by County Commissioners, filter Bus Routes Monthly Ridership FY2015, Count of Bus Stops, 2010 Census demographic data, Count of Stops with Shelter within County Commissioner District, County Commissioner District Boundary. o Key features: Application is capable of identifying attributes, searching for addresses, reviewing LYNX bus routes by filtering, utilizing predetermined geospatial bookmark jump- to locations (e.g LCS – LYNX Central Station), allowing user draw objects and searching tolerances, allowing user defined measurements, basemap switching, and printing.  LYNX Emergency Preparedness – An ArcGIS Online based interactive map displaying emergency preparedness data. The map application includes interactive map display of the following layers: County boundaries, active detours, FL511 feeds, Florida Highway Patrol (FHP) traffic accidents, National Weather Service watches and warning real-time feed, including hurricane tracking information. o Key features: Application is capable of identifying attributes, searching for addresses, utilizing predetermined geospatial bookmarks, allowing user defined measurements, basemap switching, map sharing, and printing.

3.3.4.1 Public Users of LYNX Web Mapping Applications and GIS Data

Currently, LYNX has an open-data policy in place to actively share GIS information with regional GIS users and has made great strides in offering their GIS data free to the public through the LYNX website GIS data

31 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

via the LYNX Data Download download webpage link located at the following URL: http://www.goLYNX.com/LYNXmap/DataDownload/index.htm.

Figure 15. Current LYNX GIS Data Download Webpage

There are eight (8) main data download links available to users at the current LYNX GIS Data Download webpage and they include:

 LYNX Bus Routes: This is a zipped line shapefile that provides information for each bus route, including route number, name, and frequency of service on weekdays, Saturdays, and Sundays with metadata item description.  LYNX Bus Stops: These are point shape files with LAT and LONG coordinates, name, address and amenities information for each bus stop and bus shelter in the LYNX network, with metadata item description.  LYNX NeighborLink : This is a polygon shape file that provides information for each NeighborLink service area, with metadata item description.  LYNX Transit Centers: This is a point shapefile that provides information on LYNX’ transit center locations, with metadata item description.

32 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Park and Ride Lot Locations: This is a point shapefile that provides FDOT District 5 park and ride lot locations in the LYNX service area, along with metadata item description.  LYMMO BRT Routes: This file provides information on the current and future LYMMO routes and stops as points and polygons, with metadata item description.  LYNX Future Routes: This polyline shapefile provides information on the current and future LYNX Bus Routes for the Transportation Development Plan (TDP) for the 2013-2022 fiscal years, along with associated metadata description.  General Transit Feed Specification (GTFS): LYNX has made resources available to software developers, to promote the use of transit and information related to transit. At this time these resources include a schedule published in the General Transit Feed Specification (GTFS) format. As more resources are made available they will be announced on this webpage. Documentation for all GTFS download layers and metadata item description are also available for users and developers.

3.3.4.2 LYNX GIS Web Server Configuration LYNX’s GIS web server configuration includes the following:

 SQL Server Express to host GIS data for the services published in Esri ArcGIS Online maps  MXD files used for ArcGIS server services  Web server software  ArcGIS for Server  Using Esri ArcGIS Online web application builder and story map templates to build and share web apps

3.3.5 Issues and Concerns

The following subsections describe the issues and concerns expressed by LYNX staff as part of the needs assessment as part of Task 2.

3.3.5.1 Data Access and Management

3.3.5.1.1 Data Quality/Accuracy

Ensuring the accuracy of location-based information is critical to the performance of the Mentor/Clever CAD/AVL systems. Also, real-time information relies on the accuracy of the underlying data for providing accurate and reliable information to customers. Further, data accuracy is important for other planning, scheduling, and operational systems and subsystems. LYNX would like to determine a process to measure the accuracy of location-based data to meet the needs of internal and external users of this data.

LYNX has taken several steps to ensure data quality and accuracy. For example, all GIS datasets are documented with metadata following the ISO North America Profile metadata standard. Also, about 50% of the GIS processes used for transit data analysis are documented. In addition, there is an information update matrix that lists the last date of updates for each dataset in LYNX’s geodatabases with affiliated basemap and interactive maps and apps information.

33 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

3.3.5.1.2 Proprietary Data Formats

As previously stated, Trapeze FX and PASS, and Mentor Streets use proprietary map data formats. Since maps are proprietary, LYNX needs assistance from Trapeze and Mentor to update these basemaps (even though Trapeze maps are updated in-house). LYNX would like to establish a process to update these maps in-house at regular intervals so that the frequency of these updates is as desired by LYNX staff. Currently, Trapeze maps are updated every two years and Mentor maps are updated twice a year. Please note that LYNX is currently in the process of migrating from Mentor Streets format to Clever software. LYNX GIS should continue to work closely with the LYNX IT Department to ensure IT infrastructure and GIS SDE geodatabase schema to support are properly integrated with the Clever software workflow process.

3.3.5.1.3 Internal Data Sharing/Access

Several Departments (e.g., Risk Management and Safety, Strategic Planning shared a need for external data sharing/access. LYNX is concerned about opening their data to the public for third-party application developers besides access to GTFS data extracts, despite having an open GIS data policy. Specifically, the concern is related to real-time CAD/AVL bus location information since LYNX will not have any control over how that data gets used outside of LYNX. LYNX would like to develop a general policy for sharing data with the public, and is currently in the process of integrating real-time customer location data within developed mobile apps.

3.3.5.2 Communication Between LYNX Departments/Divisions

LYNX Departments and divisions would like to have better knowledge about hardware, software, databases and data exchange formats for the systems and subsystems being used by other Departments. For example, Strategic Planning would like to know more about the customer complaint management system (Active Citizen Response [ACR]). LYNX staff believes that a better understanding of the existing technology infrastructure (e.g., hardware, software, and networking) will help with data distribution and utilization planning.

LYNX policy would prefer that the future upgrades of technology be communicated to relevant Departments so that GIS technologies and underlying location-based data are synchronized. Further, LYNX believes that if Departments are informed, the probability of system issues occurring due to updates and upgrades can be minimized.

3.3.5.3 Policies and Procedures

In general, LYNX does not have specific policies and procedures for location-based data. Specific standard operating procedures (SOPs) determined by individual Departments are followed, if and when they are available. However, LYNX would like to adopt at least a general policy regarding sharing their data with the general public and third-parties. The terms and conditions regarding data sharing must be determined and documented in new policies and procedures. Currently, these decisions are made on a case-by-case basis by individuals within the Departments that are affected. Additionally, LYNX believes it is of utmost importance to develop Department SOPs that document data workflows and procedures in a digital format. Such SOPs could be accessed within InLYNX intranet, or a proposed centralized “open” data portal.

34 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

3.3.5.4 Staffing

The Strategic Planning Department identified the need for additional staff to perform their daily functions. The volume of data and applications to maintain and analyze location-based data, and perform specific tasks such as running bus top level and bus ridership projections currently requires at least three GIS professionals and one database administrator (DBA). At this point, LYNX has one (1) GIS Coordinator/web application developer/TBEST administrator, and one (1) GIS Planning Technician/VUEWorks work orders module administrator, and one GIS Analyst/GIS Server database administrator. The data maintenance tasks are shared between the staff with limited help from Service and Strategic Planning and Paratransit staff. The 2012 GIS Strategic Plan identified the need to add one full-time equivalent (FTE) GIS Application Developer staff resource in the LYNX GIS division with an estimated range of $50,000-$70,000 annually. Adding such staff would allow the current GIS Coordinator, to become a direct liaison within the LYNX organization for adequately addressing all GIS mapping, geodatabase configuration and web mapping application needs. Further, several Departments/divisions such as Service Planning, Grants and Procurement rely on the GIS division for generating complex maps.

Currently, Service Planning and Paratransit Departments rely on the GIS division for updating basemaps for Trapeze FX and PASS. Thus, Strategic Planning would like to have access to more resources to meet their workload, resulting in increased efficiency and overall customer service. Further justification for staffing adjustments can be found in Section 5.6 of this document.

3.3.5.5 Training

Several Departments mentioned that they have limited training on the systems and subsystems that are used to collect, process, analyze or present location-based data. In general, the LYNX Board has established a non-training policy for administrative staff; only operational staff is eligible for training. Further, most of the stakeholder interview respondents said that they learned about these systems and subsystems “on-the- job.” Based on stakeholder input, VHB and TranSystems understand the need for a structured training plan for current and future technologies that rely on location-based data.

3.3.6 Stakeholder Needs Identified

A majority of the survey respondents indicated that they directly or indirectly use location-based data. In some cases, users use location-based data within outside sources of GIS data such as Google Maps and its Trip Planner function. More specifically, Grants and the Risk Management and Security do not use any location-based systems directly. However, they need location-based information which they obtain from the relevant Departments. For example, Grants receives information from the GIS Department and the Risk Management and Security Department obtains data from Operations - Transportation. All other Departments suggested necessary improvements in their existing business processes and procedures with respect to location-based systems and/or data. As part of their survey responses, LYNX staff identified several needs for improving the following aspects of location-based data/systems:

 Current workflows related to data collection, processing, management, analysis, sharing and presentation;  Utilization of currently available technologies;  Procurement of new technologies;  Emphasis on the accessibility of current and future technologies; and

35 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Improvements in existing business policies and procedures.

These stakeholder needs are summarized in the following subsections in priority order:

3.3.6.1 Near-term Needs (0-2 years)

The near-term solutions to needs can be summarized as follows (in no particular order):

 Improve GIS data access to all LYNX staff  Improve GIS data structures for access and display of real-time customer information  Upgrade existing Esri Web App Builder and ArcGIS Online Apps  Automate GIS processes and workflows including developing new ModelBuilder tools and geoprocessing services for web map applications.  Work with Operations Department on georeferencing accident locations  Improve the field processes for locating and updating bus stop locations and attributes with the use of technology. Begin a program to survey one-fifth of stops and associated amenities each year so that the entire database is updated once every five years but on an on-going basis.  Conditional eligibility enforcement based on the accessibility of trip origin and destination bus stops and paths of travel.  Expand the use of Trapeze-FLEX scheduling and dispatch software for deviated fixed-route services.  Implement Microsoft Dynamic GP Fixed Asset Module to replace the existing Sage FAS software  Streamline and improve the quality of the basemap information for applications with a mapping component that are used within the organization (e.g., Trapeze-FX, Trapeze,-PASS and Clever).  Develop/Update LYNX GIS Standard Operating Procedures (SOPs)

3.3.6.2 Short-Term Needs (2-5 years)

The short-term solutions to needs can be summarized as follows (in no particular order):

 Allow customers to submit crowdsourced location-based reports about issues in the field (request for amenities, trash, damage, incidents, etc.). This could include location-based (GPS-tagged) photographs to illustrate the reported issues when needed.  Regional initial tiered data sharing services  LYNX GIS to support LYNX centralized data portal with necessary IT infrastructure and geospatial database schema  Implement fully automated data distribution processes for data to be accessed by the interactive mapping applications, and data to be available for download and distribution.  Implement map-based dashboard applications for high-level management and LYNX Board to access the operations data that has location components.  Implement internet and mobile applications for planning intermodal trips including walking, biking, SunRail, fixed-route bus, paratransit, neighborhood link and other modes as applicable.  Implement internet and mobile applications for tracking customer complaints.  Implement "Connected Vehicle" and associated GIS support  Implement GIS support needed to support "Automated fare payment and distance-based fares”  Update LYNX GIS Strategic Plan (2020-2021)

36 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

3.3.6.3 Long-Term Needs (5-10 years)

The long-term solutions to needs can be summarized as follows (in no particular order):

 Create an organizational policy to enable a virtual office for customer service representatives (CSRs) to work from home and have the tools needed in the next five to ten years.  LYNX GIS support needed for 100% conversion of Mentor Streets to Clever software, which would be needed for updating LYNX GIS web maps/apps and LYNX smartphone apps  Improve the quality of geographic basemap information by adding information from local sources. This includes using better quality aerial photography, oblique imagery, street connectivity and addressing.  Fully automated data update process for improving basemap information by using map services rather than downloading and processing data locally.  “LYNX as “Super Transit” leader for Central Florida. 100% real-time linked bus status, ridership, and scheduling for all Central Florida transit providers. The intent is to have connected transit interface as LYNX implements 100% Clever connection.

3.4 Recommended Goals and Objectives

Based on the identified stakeholder needs, VHB and TranSystems recommend the following goals as part of the GIS Strategic Plan for the next ten years:

37 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

o Objective 2D: Maximize use of cloud and emerging technologies to have technology continuing capacity building at LYNX. o Objective 2E: Develop technology framework for LYNX Departments to go paperless. As part of this process, Standard Operating Procedures (SOPs) should be updated to allow for paperless delivery and interaction through E-sign or similar feature.

 Goal 4: Enhance the interoperability of existing location-based systems to increase data sharing across regional Central Florida partners and with future systems/subsystems.

 Goal 6: Identify additional annual LYNX GIS staff training opportunities to enhance staff skillsets. o Objective 6A: LYNX GIS staff to attend at least one (1) local, regional, and/or national GIS conferences o Objective 6B: LYNX GIS staff to attend at least one (1) paid Esri or similar webinar, or in- person workshops.

38 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4 Current and Emerging Technology Trends

4.1 ITS Technology Trends

There has been a significant growth in the variety, availability, and access mechanisms for technology. Such variety comes with great opportunities for technology integration which favorably positions LYNX to adopt innovative methods to integrate current technology with new ones over the coming years. The emergence of spatially aware of data resources positions LYNX to take advantage and leverage many of these new, emerging, and reinvigorated technologies.

4.1.1 Advancements in Customer Information Dissemination Media

4.1.1.1 Overview

In today’s world there are a multitude of options for agencies to disseminate information to riders, internal Departments, and external agencies. This provides agencies the ability to use traditional DMS information displays at transit stops while leveraging the abundance of web-based and mobile devices to provide a variety of information in even more ways. Internet penetration into these mobile and web-based applications continues to expand as options for customers increase to access real time cameras, a variety of routing options to plan trips and navigate, and integrate social media such as Facebook, Twitter, and others.

Users today are more technologically savvy than ever and equally expect web-based and mobile applications to deliver reliable, dynamic, and rapid access to information (please refer to TCRP Synthesis 91-Use and Deployment of Mobile Device Technology for Real-time Information for current state customer information dissemination via mobile devices). Capabilities of customer devices are expected to advance further and include capabilities such as augmented reality, integrated connections between the real and virtual world and a symbiotic web (or Web 4.0).

Continuing this trend of integration, a great platform for agencies to directly connect with customers is through social media. However, not all agencies have utilized the true potential of social media for a variety of reasons including a lack of staff resources, privacy concerns or security concerns, a lack of policies and procedures related to social media (please refer to TCRP Synthesis 99 –Uses of Social Media in Public Transportation for a detailed report of social media impact on public transit). Utilization of social media by agencies, once policies and procedures are developed, can provide access to additional information such as location-based customer information, allowing agencies to take advantage of the benefits offered by social media platforms. It is recommended that LYNX continue to implement its social media policies.

In a data rich world establishing and developing a relationship of trust and reliance with customers is critical. Transit agencies in many cases can directly connect with customers and riders of the transit network, however with increased exposure additional pressure is applied to agencies to provide reliable and as near real time information to establish trust and reliance between customers and transit providers (Please refer to TCRP Synthesis 91-Use and Deployment of Mobile Device Technology for Real-time Information). Riders now expect to be able to quickly find accurate answers to questions such as “Where’s my bus?”, “When will the next bus arrive?”, or “How do I get from here to there?”

39 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4.1.1.2 Applicability to LYNX

A large portion of LYNX’s customer base are already experienced with using mobile technologies and social media to share and receive information, positioning LYNX to continue building on the trust and reliance established with the client base. Developing and expanding the use of information sharing through mobile and social media will enable LYNX to continue to meet the needs of their customers while benefiting from advantages including cost savings (both direct and indirect) as the information can be provided directly to clients without requiring direct interaction with LYNX staff, an increase of information sharing decreasing manual processes (both internal Departments and external partners) for data gathering or sharing and can expand the relationship of trust with the community as reliable and timely information is made available for customer use.

4.1.2 Crowdsourcing

4.1.2.1 Overview

Crowdsourcing as defined by the Merriam-Webster dictionary is:

“The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community rather than from traditional employees or suppliers.”

Crowdsourcing provides an opportunity for the community to take ownership of part of process by relying on the participation of citizens to provide information. The use of crowdsourcing can offer several benefits including a significant reduction to the cost of field data collection through the engagement of customers. In addition to engaging the customer, crowdsourcing can also assist agencies with identifying potential problems such as accidents or incidents, unsafe conditions, locations which are in need of maintenance or service, and near real-time information such as delays in traffic that could impact the transit system.

Adoption of crowdsourcing by transit agencies is limited, but growing nonetheless. There are several successful implementations of crowdsourcing being conducted that can demonstrate effectiveness. One example, Tiramisu – developed by Carnegie Melon University utilizing Port Authority of Alleghany Counties real time data combines real-time ridership levels with location based information to assist in identify the available capacity and arrival time of the next bus or light rail.

4.1.2.2 Applicability to LYNX

LYNX has expressed an interest in the adoption of crowdsourcing options to engage customers and provide an additional mechanism for collecting critical information such as wayside infrastructure (e.g., stop signs, bus shelters, and trash receptacles), safety concerns, and overall ridership concerns. The use of crowdsourcing can provide LYNX with a cost effective information and data gathering option that can at the same time enhance customer involvement with the agency.

40 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4.1.3 Wireless Data Communication Advancements

4.1.3.1 Overview

A wide variety of wireless data communication options are available to LYNX. These communications include Wi-Fi, 4G LTE, Bluetooth, GPS, and others. Currently, LYNX is using cellular technology for its data communication needs. However, due to the limited availability of bandwidth, LYNX can transmit or receive data from its vehicles at high intervals (e.g., 60 to 90 seconds). Also, the size of data packets should be limited to preserve the bandwidth. Adoption of cellular technology advancements such as 4G/ Long Term Evolution (LTE) and 4G/Worldwide Interoperability foe Microwave Access (WiMAX) or new wireless technologies such as Super WiFi, discussed in the LYNX 2010 ITS Strategy, will allow LYNX to advance its wireless data communications.

Emerging technologies such as dedicated short range communications (DSRC) enable communication between vehicles, other wireless devices such as Bluetooth, and infrastructure. Through vehicle to vehicle (V2V) or vehicle to infrastructure (V2I) communications objects are able to communicate sharing data between these objects. This advancement in technology and the enhancements of connected vehicles are capable of increasing efficiency of the network through traffic signal prioritization, a reduction in accidents through collision prevention mechanisms, and overall network management as this information is able to be collected and shared with a centralized management system or traffic management center (TMC). Additionally the availability of the data generated from the DSRC enabled connections can enable real time tracking of the networks flow and the location of the fleet.

4.1.3.2 Applicability to LYNX

Remaining current with technology changes to wireless data communications is critical for LYNX to successfully implement real-time data collection and analysis. The successful development and implementation of web- based or mobile apps receiving and delivering this information to customers will be heavily dependent on the ability of the information to be provided by the LYNX vehicles for apps such as “Where’s my Bus” or to track analytical information such as dwell times and headway calculations. The use of advanced wireless data communicators (e.g. Bluetooth, 4G LTE enabled devices, Connected Vehicles, etc.) or GPS satellite tracking will be needed to allow LYNX vehicles to transmit and receive location-based data at a much higher frequency or low intervals. The use of DSRC devices can further enhance this connectivity for LYNX and provide support to the LYNX TMC leading to an improved service quality and increases in both accuracy and reliability.

LYNX has implemented a system to allow for the download of video recorded from the bus via a Wi-Fi connection when at the main operations center. Ten buses can download simultaneously, however the time for download is roughly one minute download for one minute of video reducing the effectiveness of the automation process.

4.1.4 Connected and Autonomous Vehicles

4.1.4.1 Overview

Connected vehicles refer to the ability of vehicles of all types to communicate wirelessly with other vehicles and roadway equipment, such as traffic signals and tools, to support a range of safety, mobility and

41 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report environmental applications of interest to the public and private sectors. Vehicles include light, heavy and transit vehicles. The concept also extends to compatible aftermarket devices added to vehicles, pedestrians, motorcycles, cyclists and transit users carrying these compatible devices such as smart phones, Bluetooth, etc., which can enhance safety by allowing all users to be more visible to surrounding traffic.

Connected vehicles, using vehicle-to-infrastructure (V2I) and vehicle-to-vehicle (V2V) capabilities and anonymous information from passengers wireless devices, has the potential to provide transportation agencies with dramatically improved real-time traffic, transit, and parking data, making it easier to manage transportation systems for maximum efficiency and minimum congestion. The ability of V2I and V2V can be developed to build preference for traffic signal prioritization for transit vehicles both in dedicated lanes and the transit network. In addition, connected vehicles could enable travelers to change their route, time, and mode of travel, based on up-to-the-minute conditions, to avoid traffic jams.

Currently, there are three elements of the USDOT Connected Vehicle Program (CVP): (1) Connected Vehicle Technology; (2) Connected Vehicle Applications; and (3) Connected Vehicle Technology Policy and Institutional Issues. Mobility is directly addressed in Connected Vehicle Applications, which defines a total of six application areas that cover safety, mobility and environment. Several of these application areas address transit, primarily Integrated Dynamic Transit Operations (IDTO), of which LYNX is a stakeholder. IDTO has the potential to enable transit systems to provide better information to travelers and increase the quality of service that they are able to provide. Being able to improve the transit experience will improve adoption allowing the program to meet its goals of improving the environment and increasing mobility.

Autonomous vehicles refer to vehicles which are capable of sensing its environment and navigating without human input or interaction. While still an emerging technology, autonomous vehicles have the potential to greatly impact the transit industry. Several components of vehicle autonomy are already being implemented such as self-parking or collision avoidance systems in many vehicles on today’s roadways. While full implementation of automated vehicles is estimated to be a minimum of five years from technological implementation and potentially longer for policies and procedures to be outlined and signed into law, this technology is continuing to advance and development.

4.1.4.2 Applicability to LYNX

The addition of safety protocols for connected and autonomous vehicles can offer several benefits to LYNX and should be reviewed as the technology advances and becomes available at the fleet level. LYNX is currently a stakeholder in the USDOT Connected Vehicle Program (CVP) and has a vested interest in the CVP technologies. Advancements in connected vehicle technologies can be used to successfully integrate different transit systems, such as connecting LYNX’s bus fleet with the SunRail commuter rail. As the SunRail management is transferred to LYNX in the coming years, CVP technology can be used to better promote integration and deliver a more comprehensive CVP solution.

Additionally, research is being conducted worldwide to develop fully autonomous buses that may be partial or full autonomy. Partial autonomy may involve either drive assistance in which the driver is assisted, but is still in constant control and may also involve technology that takes over at specific instances, such as when the driver is pulling into a stop, navigating a tight intersection, or when the bus is being services on the lot at the end of the night. It is advised that LYNX continue to monitor advancements in technology and policies regarding this technology and where location-based data might be required, and how accurate, to support autonomous bus efforts.

42 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4.1.5 Fare Payment/Collection Advancements

4.1.5.1 Overview

Advancements and the availability of mobile devices are changing how many payments are handled. The ability to pay via mobile device is gaining popularity and advances in security protocols are making this a trusted solution for handling payment options.

The use of Near Field Communication (NFC), a short-range data communication technology, and cloud based payment systems such as Google wallet, Apple pay, or other app based payments can allow customers to purchase fare payments prior to boarding alleviating the need to interact with cash at fareboxes increasing dwell times of the bus.

Cloud based payment systems in many cases will allow customers the option of selecting different payment methods, such as credit or debit cards, PayPal, or bitcoin through a secure app. Many transit agencies are utilizing smart cards and mobile payment options to increase efficiency and allow customers different options for how to pay fares which are either handled prior to boarding or can be quickly processed to avoid delays.

4.1.5.2 Applicability to LYNX

Currently LYNX does not accept NFC or cloud-based fare collection. Fares are collected from customers at boarding. This on-board fare collection increases dwell times at stops due to the nature of currently used magnetic ticket-based technologies and cash in fareboxes on LYNX buses. The implementation of the NFC or cloud-based fare collection advancements can provide LYNX with greater benefits including a reduction in emissions and fuel costs as well as a reduction in both delays and dwell times at stop locations.

The use of cloud based fare options has the potential for integration with other transit modes such as commuter rail (SunRail) allowing a seamless flow between the two systems for the customer. Additionally, metrics collected by LYNX from the processes done utilizing mobile technology can be used to provide ridership counts and also to be used by the various LYNX Departments in the creation of reports and information.

While emerging as technology direction and considering the benefits of NFC and cloud based fare options, it is important to acknowledge the variety of LYNX customer demographics which should be carefully considered when making decisions about future collection of fares. The use of these technologies can lead to many advantages but caution should be exercised to ensure demographics who do not have access to smartphones or cloud based options are not excluded from accessing the LYNX system.

43 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4.2 IT Technology Trends

4.2.1 Advanced Tools and Technologies for Web-based Content

4.2.1.1 Overview

Advancements in web technologies including the expansion of Hypertext Mark-up Language (HTML) standard HTML5 has provided web developers the ability to embed multimedia content directly into HTML increasing the ability for browsers and devices to natively read the information and promote interoperability.

The new standard is recognized by all major browsers (e.g. Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer) in desktop and can interface successfully with most mobile technologies (e.g. Android, iOS, Windows Phone). This standard allows HTML5 to directly interface with the device, greatly increasing the speed of loading and interaction times when compared to traditional player or plugins requiring download (e.g. Flash, Silverlight, Cold Fusion). The interoperability of HMTL5 allows the code to directly interact with device sensors such as GPS locators, cameras, and other functionality that is normally performed by native apps on smartphones.

In addition to increases in speed, interoperability, and embedded media, HTML5 can use Application Programming Interfaces (APIs) to perform and display complex web applications. The emergence of API’s to create powerful web-based applications that provide users with a large quantity of enriched information based on queries, filters, or spatial location is greatly expanding. Software companies are expanding their product line to include mobile platform templated development tools such as ESRI’s AppStudio or Microsoft’s newly acquired Xamarin.

Esri’s AppStudio for ArcGIS allows users to develop maps in ArcGIS platforms, including ArcGIS Online, and through a series of customizable templates create consumer-friendly mobile apps for use in most mobile applications (e.g. Android, iOS, Windows, Mac OS X, Linux) without the need for customized code for many basic out of the box functionalities. Custom development is still available through downloadable software development kits (SDK’s).

Microsoft’s newly acquired Xamarin is a multi-platform mobile development platform which allows developers to create mobile applications which are capable of cross browser support and performance increases based on the use of leveraging a device’s native hardware and software. This platform is being offered for free from Microsoft.

In addition to several development platforms Esri has several web-based solutions for collection, management, and analysis of information including ArcGIS Online, Collector for ArcGIS, and Workforce for ArcGIS. These products are expanded further in the GIS section 4.3.

4.2.1.2 Applicability to LYNX

Several apps are currently under development by multiple divisions at LYNX to serve various needs of the ridership. LYNX has indicated the desire to utilize additional real-time information such as bus locations,

44 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report estimated time of arrival for stops, real time ridership numbers, and the ability to handle payment options through mobile devices. To deliver this functionality LYNX will need to utilize newer and more inclusive wireless data communication advancements such as HTML5 and other related web-based content to leverage mobile devices in the collection and dissemination of location-based information across a variety of platforms, devices, and operating systems.

4.2.2 Enhanced Virtualization and Cloud Computing

4.2.2.1 Overview

Through virtualization and cloud computing, agencies are able to take advantage of a reduction in the capital and operating costs related with IT infrastructure. The consolidation of physical machines into virtual ones enables connections through procedures such as virtualized desktop infrastructure (VDI) or remote desktop protocols (RDP) to these virtualized machines. Cloud computing is used in the virtualized environment to optimize the resources needed to work with the high-performance requirements of location-based data and big data.

4.2.2.2 Applicability to LYNX

As mentioned above, LYNX already has a VMWare vSphere server infrastructure and Citrix-based VDI installed. Since LYNX plans to migrate to a one hundred percent (100%) VDI over the next three years.

LYNX is currently utilizing VMWare vSphere server infrastructure and the Citrix-based VDI. To take advantage of the use of real time data and big data analytics LYNX should invest more in virtualization and cloud computing technologies.

4.2.3 “Big Data” Management, Analytics and Visualization

4.2.3.1 Overview

“Big Data” references data which are too large to be handled through traditional data management practices. While big data does not refer to a specific size in memory storage, it is often described by the three V’s: Volume, Velocity, and Variety. Volume can be identified as the amount of data in bytes that composes the dataset. Velocity refers to how often the data updates or refreshes. Variety is based on how different the arriving data formats are from one another (e.g. text, JSON string, images, and video). This dynamic definition is continually updating and expanding as technology advances. There are 2 other V’s for big data which are sometimes included: Value and Veracity. Value refers to the overall use and quality of the data. While veracity refers to the data’s trustworthiness or reliability, for example hash tagged twitter feeds while collecting reliably may contain inherent errors which can impact the value the data has.

The Internet of Things (IoT) is the network of physical objects embedded with electronics, sensors, and network connectivity that enables these objects to collect and exchange data. The IoT emphasizes the increase of data generation and the connectivity of these objects to the world. Estimates on global internet data generation show a trend from 100 GB a day in 1992 to more than 2,000 GB a second in 2007 and it is estimated that by 2019 more than 51,000 GBs of data will be generated every second. The ability to connect with mobile devices and the emerging technology of connected vehicles and infrastructure combined

45 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

with global internet traffic is making available more data than ever before. Agencies are being challenged to rethink infrastructure and procedures to take advantage of this mass of data.

Advances in web-based technologies combined with virtualization and cloud computing are enabling access to store, process, and perform complex analysis of this data in historical, real-time and even predictive capacities. The leveraging of virtual and cloud environments can greatly reduce the cost required for infrastructure when compared to traditional hosting and computing options.

Big Data analytical tools capable of performing complex analysis including network routing, asset management, near real time analytics of location based data and others are emerging as practical solutions allowing agencies to implement big data management solutions. The use of Big Data can provide agencies with tangible, real world information to understand patterns and identify trends to better improve offered services while greatly increasing efficiency.

4.2.3.2 Applicability to LYNX

LYNX has deployed CAD/AVL and APC systems on a portion of the fleet and intends to continue expanding this deployment in the future. In Addition, LYNX is beginning to plan for the deployment of real-time information for internal, external, and mobile use. During the strategic plan interviews several internal Departments in LYNX indicated a desire to have access to real-time information and shared potential benefits and uses of this data. The equipping of these technologies on the fleet will enable the collection and use of real time big data management for use in business intelligence applications that can sharpen accuracy, efficiently enhance return on investments through optimization and position other LYNX Departments to take advantage of real time data.

These technologies generate data each day and will continue to expand in the future as the resources undergo further data enrichment and LYNX adds additional on-board reporting equipment capable of delivering real-time information. The deployment of these technologies will enable LYNX to take advantage of big data analysis capabilities to generate extensive and detailed reports of ridership, delays, incidents and other metrics that can assist the planning and operations Departments as well as generate valuable information to be shared with LYNX executive leadership and decision makers. It is important that LYNX begin to plan for infrastructure changes which will be required to best collect, store, and process these big data sets. Proper infrastructure and set up is critical to the success of big data management.

4.3 GIS Technology Trends

4.3.1 ArcSDE and the Multiuser Geodatabase

4.3.1.1 Overview

With the release of ArcGIS 10.3 Esri has officially ended support for ArcSDE service and the application server connections. The technology of ArcSDE has been integrated into ArcGIS for Desktop, ArcGIS Engine, and ArcGIS Server allowing for scalability and flexibility within the database environment. Command line tools that were used by ArcSDE have been replaced by geoprocessing tools in the ArcGIS clients, and administrative tasks have been added to the Geodatabase Administration toolset.

46 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Connecting to multiuser geodatabases are now controlled through direct connections. Historically it was more practical to utilize the processing capacity of the server to handle application server connections but as client side machines have increased in processing power these client side machines are capable of sharing the work load no longer requiring the server to perform all tasks. There are advantages to this approach in the multiuser geodatabase including performance increases through load sharing, the removal of single point of failure that could be caused if the SDE service failed, and that direct connections require less server resources than the application server connection.

4.3.1.2 Applicability to LYNX

LYNX has migrated to the multiuser geodatabase environment taking advantage of the architecture and flexibility provided by the system. The use of the Relational Database Management System (RDBMS) allows for control of data consolidation, data integrity, version and editing control, and serves as the backbone for the creation of services through ArcGIS Server.

The use of services utilizing data hosting in the multiuser environment allows LYNX the opportunity through ArcGIS Server to provide access to this data. Services created interface with data in the multiuser geodatabase allowing for an automated update of the data available in the service as maintenance, updates, and edits are performed in the multiuser geodatabase. LYNX currently makes available several of these services through Esri’s ArcGIS Online platform. The availability of this data through consumable services can assist in reducing data duplication, manual requests for data which require time, and increased exposure for LYNX. As LYNX expands into more real-time data and information, the use of services will be critical to providing this information for use by internal Departments, external agencies or partners, and mobile applications.

LYNX should continue sharing services, making the data and information available to partnering agencies and the public, while encouraging and establishing necessary agreements with other transit agencies to provide data and information via Arc Server services. The consumption of services from partner agencies will provide the same advantages to LYNX reducing the need for data requests and providing access to the most current data and information. The establishment of these shared services will be critical as partnering agencies begin to provide and request access to real-time and big data resources.

4.3.2 ArcGIS 10.4 and ArcGIS Pro

4.3.2.1 Overview

Recent releases to the ESRI ArcGIS platform are providing new innovative tools and mechanisms to map, analyze, and share location based data. ESRI is releasing ArcGIS 10.4 in the spring of 2016 and will be releasing ArcGIS Pro 1.2 in the summer. These two releases combined with updates to ESRI’s online, visualization, and mobile platforms signifies a major development in the ways in which location based data will be accessed, managed, queried, visualized, and interacted on by GIS professionals and the public user.

The new releases offer even more capabilities for visualization and enterprise readiness plus the variety of new and enhanced applications. ArcGIS 10.4 and ArcGIS Pro 1.2 deliver new ways to visualize data including the ability to work with

47 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report vector tiles, create and manage 3D local scene data, and perform spatial analytics within the ArcGIS for Server. Many of these capabilities have been available in a single application but are now distributed across the platform to provide users with additional access to tools and resources. Advancements of these capabilities provide additional high availability for both on-premises and in the cloud deployments.

In versions 10+, ESRI has been focusing on providing users with additional powerful tools and extensions to deliver maps, imagery, data, and tools as web services in both the ArcGIS for Server and ArcGIS Online platforms. This interaction with the cloud environment has been enhanced to simplify the process of loading maps and layers from the desktop to the online arena where the content can be shared and made available to staff, stakeholders, partners, or the public via groups allowing complete control, access, and ownership over data.

Metadata tools are available to provide valuable information to traditional shapefiles, tables, and feature classes but have been expanded to include metadata information for services and layers created in the ArcGIS Online environment. Provided in the details section of ArcGIS Online features and services items such as title, type, source, tags, and others are made available for review.

Future versions of the ArcGIS platform including ArcGIS 10.4 are incorporating tools to collect, analyze, and interact with big data through the use of a big data store. These emerging tools provide the user the ability to leverage both real-time and historical data expanding beyond the traditional relational database capabilities and providing analytic capabilities to identify trends, patterns, and detailed analysis.

Additions to the mobile development environment have given developers access to a full suite of templates for powerful, user friendly app creation and fully documented Software Developer Kits (SDKs) for the creation of fully customizable applications that through web-based technologies are ready to use on iOS, Android and Windows Phone devices. These apps such as Collector for ArcGIS, Survey123 for ArcGIS, Workforce for ArcGIS, Esri Story Maps or Navigator for ArcGIS deliver powerful mapping, geocoding, and data collection capabilities that utilize data and services from ArcGIS Server and ArcGIS Online. These apps can be deployed to mobile devices through the major app provider marketplaces (e.g. Apple App Store, Microsoft Marketplace, and Android Google Play).

4.3.2.2 Applicability to LYNX

LYNX is fully immersed in the use of Esri technology for the sharing and deployment of its data, services, and web mapping applications including the sharing of services through the ArcGIS Online environment. The advancement in Esri’s product line will leverage LYNX’s investment in the technology that provides location based data amongst others and also will continue to enhance LYNX’s ability to share data and services, providing an enriched functionality to its client base. The use of these analytic cloud platforms will effectively allow LYNX to manage the implemented multiuser geodatabase and enhance possibilities in mobile data collection, dissemination of information, and interaction between devices in the field and the fleet.

4.3.3 ArcGIS Online

4.3.3.1 Overview

Esri’s ArcGIS Online is a web-based collaborative GIS that provides resources to use, create, and share location based data, maps, scenes, and ArcGIS Server services. Through Esri’s secure cloud, users can add

48 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

items both hosted in their local environment through ArcGIS server and access data resources which have been published to the cloud environment. The ArcGIS Online platform allows agencies to provide data, layers, and information through locally hosted ArcGIS Server or Portal for ArcGIS solutions or stored in the cloud environment directly within ArcGIS Online.

Esri has been expanding this cloud based solution to include new tools and templates to provide access to location based data in a user friendly environment where users can directly interact, create, and analyze data. This web-based platform can be accessed through web browsers, mobile devices, desktop map viewers and from within the ArcGIS system, allowing the same data services to be utilized by multiple users for various procedures at the same time.

Most recently Esri has provided a series of template application builders to assist users in delivering fully customizable applications that consume ArcGIS Online shared data and services. These applications including Esri Story maps and Web Appbuilder for ArcGIS require no programming knowledge and are HTML based allowing for these applications to work across multiple browsers, platforms, and devices.

The ArcGIS Online resource is also the central hosting location of several of Esri’s mobile applications for data collection including Collector for ArcGIS, Survey123 for ArcGIS, or Workforce for ArcGIS. Collector for ArcGIS leverages ArcGIS Online for field data collection, Survey123 optimizes form data collection with a mapping component, and Workforce for ArcGIS provides a complete access management solution to organize field workforce coordination.

4.3.3.2 Applicability to LYNX

LYNX currently utilizes ArcGIS Online to share services which can be utilized by LYNX internal Departments as well as other vendors/providers/agencies/organizations. This cloud based solution can serve as a centralized point for the sharing of information and provide LYNX an opportunity to openly distribute and consume select information with other transit agencies and the public.

Leveraging this shared platform to distribute and consume data can result in direct cost savings as users both internal and external to LYNX are able to directly access valuable information, perform analysis, and generate reports through user friendly applications reducing the amount of requests made directly to the GIS Department. Empowering users to create and analyze the data can release the GIS Department to focus resources on delivering enriched data and specialized analysis such as real-time analytics.

LYNX could benefit from several of the ArcGIS online mobile applications if implemented. Field data collection and asset management in an organized coordinated solution can provide greater agility in response to events and increased productivity through better workforce and asset management processes. Leveraging the ESRI platform has the added advantage to directly consume many of the services and data already available through LYNX.

Additionally as LYNX partners are encouraged to make available data services through web-based solutions, application programming interfaces (API’s) can interact with this data allowing LYNX to integrate these shared services without the need to collect or store information. Provided data can be maintained by the data host or steward and through the use of services remain updated. Additionally ArcGIS Open Data provides an opportunity to make available to the public an agencies authoritative data.

49 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

4.3.4 Portal for ArcGIS

4.3.4.1 Overview

Portal for ArcGIS provides agencies with the ability to deploy a website and repository within their own network organization. Portal provides agencies with the ability to deliver a completely customizable hosted solution allowing agencies to apply their own brand and design while delivering many of the key functionalities of an ArcGIS Online solution.

Leveraging of portal allows agencies to better communicate and reduce duplication with internal divisions as the data and information is shared from a centralized source. By using portal within the agencies structure not only allows for the consumption of data, tools, and resources shared through ArcGIS online but also provides an agency with the ability to create a branded design and symbology to assist in creating a common look and feel to maps, data, and resources generated using location based information and data.

4.3.4.2 Applicability to LYNX

Portal is an emerging technology for use in the ArcGIS environment but as the solution continues to rapidly evolve it can provide LYNX with additional options to leverage the flexibility and customization of a hosted solution. LYNX is already using ArcGIS Online to deliver functionality and share data both internally and externally. The use of Portal can increase brand recognition within LYNX and generate a culture of common themes, colors, and symbols that can be used to best represent data and information along with creating a recognizable format for reports, maps, and other LYNX resources. Users of the information both internally and externally can become accustomed to the look of the information generated from Portal, building a sense of trust and quality in the information, services, data, and maps provided.

4.3.5 Understanding the Relationship between ArcGIS Online and ArcGIS Portal

4.3.5.1 Overview The relationship and comparison of the ArcGIS Server, ArcGIS Online and Portal application has been described by Esri and be found through the following hyperlink:

http://server.arcgis.com/en/portal/latest/administer/linux/choosing-between-an-arcgis-online- subscription-and-portal-for-arcgis.htm

With ArcGIS Online, all components run in Esri-managed cloud infrastructure in a Software as a Service (SaaS) model. In other words, the compute and data storage resources, the website, and every other aspect of the system is hosted by Esri in a highly scalable environment. You use ArcGIS Online to create, use, and share maps and apps with your organization and the public. ArcGIS for Server used with Portal for ArcGIS provides similar capabilities as ArcGIS Online, but it runs on your infrastructure. This infrastructure can be owned and operated directly by you or, optionally, infrastructure managed by other cloud providers, such as Amazon Web Services or Microsoft Azure. You use ArcGIS Server and Portal for ArcGIS to create, use, and share maps and apps within your enterprise.

Portal for ArcGIS is also the entry point for using ArcGIS Pro to publish certain types of GIS services to your ArcGIS Server sites, such as 3D scene layers. Many ArcGIS platform customers use both ArcGIS Online and

50 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

ArcGIS for Server with Portal for ArcGIS to achieve a comprehensive and robust system for managing all their geospatial assets. In this way, they can completely support both internal and external stakeholders and workflows in a secure, scalable, and flexible environment.

4.3.5.2 Applicability to LYNX

LYNX is interested in identifying potential implementation of both ArcGIS Portal and ArcGIS Online Amazon cloud hosting solutions for the agency. Please refer to section 5.1, LYNX web-based, ArcGIS Online & ArcGIS Portal environment workflow recommendation section, and Table 6 for potential operations and maintenance costs.

4.3.6 Mobile and Augmented Reality

4.3.6.1 Overview

The increased use of mobile technologies have placed an emphasis on the accuracy and timeliness of location based information. Many mobile applications are delivering experiences through devices that expand the uses of these application to include augmented reality. Through augmented reality users are able to combine real world data with location based information. Applications that deliver navigation, display information based on targeted Geofencing, or incorporate real-time information are becoming commonplace.

Several providers are taking advantage of this availability to provide information directly on native mobile applications. For example, Google Maps locates the position of the mobile device and displays information pertinent to the users spatial location including shops, restaurants, bus stop locations, traffic, and can display real-time information such next scheduled bus or train.

Mobile development platform advances discussed in section 4.2.1 Advanced Tools and Technologies for Web-based Content such as ESRI’s AppStudio and Microsoft’s Xamarin are empowering mobile technology capabilities and are expanding crowd sourcing, data collection, asset management, and other mobile applications abilities.

Mobile data collection applications such as Esri’s ArcPad, Collector for ArcGIS, or Survey123 for ArcGIS are designed to deliver seamless mobile solutions across different device types all of which enhances the GIS mobile business model for both collection and distribution of information. When considering management of these assets, mobile applications like ESRI’s Workforce for ArcGIS empower management of both internal and external assets.

4.3.6.2 Applicability to LYNX

Several mobile application are currently under development at LYNX. As technologic advances expand to include real-time data availability these mobile applications will need to be capable of delivering this information to users. LYNX is already sharing data and services through ArcGIS Online and making this information available for consumption.

Leveraging the existing ArcGIS capabilities and resources, LYNX could begin utilizing many of these mobile tools and applications to deliver results to their clients. The use of these out of the box solutions such as Esri’s ArcGIS Online, Collector for ArcGIS, or Workforce for ArcGIS could enable LYNX to use current infrastructure

51 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report to track and collect assets, share valuable information such as real time bus locations, and deploy routing tools to optimize circulation of the fleet.

52 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

5 Recommendations

5.1 LYNX Web Based, ArcGIS Online & ArcGIS Portal Environment Workflow

5.1.1 Overview

The following can be used as a guide by LYNX for the implementation of the web, ArcGIS Online, and ArcGIS Portal environments:

Figure 16. LYNX Web Based ArcGIS Online & ArcGIS Portal Environments

5.1.2 Basis for Recommendation and Implementation Timeframe

LYNX has expressed a desire to consider the impacts of looking into comparing implementing ArcGIS portal extension with using the Esri ArcGIS Online cloud environment. Of particular interest to LYNX was the feasibility of this type of configuration with a web and GIS server in the Cloud outside of the LYNX firewall.

Near-term implementation (0-2 years)  Contract with Esri for ArcGIS Online users and organization account to enable ArcGIS online creation of data services and set framework for field data collection via ArcGIS Online applications  Contract with Esri the required licensing for ArcGIS for Portal implementation  Contract with Esri the required licensing for GeoEvent extension for ArcGIS for Server.  Implement ArcGIS for Portal within the LYNX environment for use in the serving of data, services, and applications to internal LYNX clients

53 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Develop and outline security protocols for process of data push from LYNX internal to External facing web server  Fully-automate data update process via automated scripts for the improved base map information using map services rather than downloading and processing data locally.  Establish ArcGIS spatial database connection through Esri ArcGIS Portal

Short-term implementation (3-5 years):  Establish SQL queries to Trapeze, FA Suites, and other internal applications through ArcGIS services or data store  Develop GIS application scripts, as necessary, to increase workflow and database continuity.  Develop Collector for ArcGIS, Survey123 for ArcGIS for field data collection using external ArcGIS Online protocols for field data collection  Determine the return-on-investment (ROI) for using the Esri Portal hosting solution.  Determine the return-on-investment (ROI) for using the Esri ArcGIS Online solution.  Continue to maintain GIS server and replace every seven (7) years maximum.  Develop and plan for purchase and implementation of Test Server Environment for continued and expanded internal application development

Long-term implementation (6-10 years):

 Dedicate funding to support ArcGIS Server environment long-term including hardware and software upgrading and maintenance.  Integrate mapping components included in LYNX‘s ITS projects, and ensure quick and secure data access.  Purchase and Implement Test Environment for internal application testing and development

5.1.3 High-level Functional Requirements

LYNX management should provide buy-in for long-term buy-in to migrate into the LYNX ArcGIS for Portal environment for internal use, and for creation of applications, services, and other ArcGIS applications. Additionally, LYNX should continue its GIS software partnership with Esri. LYNX will need to add/expand ArcGIS Online services to its list of licensing and support.

5.1.4 Dependencies

 Requires additional Esri ArcGIS Online Cloud subscription (credits), ArcGIS for Portal, and GeoEvent extension for ArcGIS for Server.

5.1.5 Potential Costs and Benefits

While potential costs for increased GIS licensing and software are evident, as described above, there are many benefits to LYNX for migrating to a web-based, ArcGIS Online and ArcGIS Portal environment. The potential implementation costs, including procuring and operations and maintenance of the “ideal” GIS technology and software stack are included in Table 6.

54 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 6. Esri GIS Cloud-based Technology Solution O&M Costs

2016 2017 2018 Hardware Unit O&M Unit Unit Components Needed /Software Cost Units Cost Cost Units O&M Cost Cost Units O&M Cost

ArcGIS Online (level 2 subscription 50 users - 10,000 credits) X $10,000 1 $10,000 $10,000 1 $10,000 $10,000 1 $10,000

ArcGIS Portal (Included with ArcGIS Server Standard License) X $0 1 $0 $0 1 $0 $0 1 $0 ArcGIS EDN license (Test Environment 3-5 years - EDN X $4,000 1 $4,000 license provides access to ArcGIS Server technology) Test Environment Server Software - Microsoft SQL Server 2012 X $13,748 1 $13,748 Enterprise Edition (2 Cores) Test Environment Server (TBD at time of purchase) X TBD 1 TBD GeoEvent Extension X $10,000 1 $10,000 ESRI GeoEvent Extension set up and configuration X $9,800 1 $9,800 5 ArcGIS Basic Licenses (basic) X $1,350 5 $6,750 $1,350 5 $6,750 $1,350 5 $6,750 2 ArcGIS Advanced License (concurrent) X $9,900 2 $19,800 $9,900 2 $19,800 $9,900 2 $19,800

Total Estimated Cost $36,550 $36,550 $74,098

Assumptions: Note 1) Total Estimated Cost assumes that Esri licensing maintenance pricing structure remains unchanged through 2018. Estimates are based on email response from ESRI about cost estimate for May 2016. Note 2) LYNX will need to purchase Microsoft SQL Server 2012 Enterprise Edition (2 Cores) prior the implementation of the Test Environment.

5.1.6 Anticipated Impact on Business

Esri ArcGIS Online solutions have been migrating to accommodate its customers’ demand, like LYNX, where data, and agency applications can be run outside a traditional centralized server and into the Cloud. While the costs of migrating to a Cloud focused architecture for its daily GIS needs could be substantial, access to data 24/7 from the cloud allows for faster data upload/download for its applications to its customers, internal staff, and external stakeholders.

5.1.7 Staffing and Training Requirements

LYNX will need to stay current in the cloud computing, Esri ArcGIS Online, and ArcGIS for Portal technology. At a minimum, LYNX should send its GIS staff to annual GIS training opportunities.

High-level Functional Requirements for implementation:  LYNX management for long-term buy-in to migrate into the LYNX ArcGIS for Portal environment for internal use and creation of applications, services, and other ArcGIS applications  LYNX to continue with GIS software partnership with Esri. LYNX will need to add/expand ArcGIS Online services to its list of licensing and support.

5.2 Create and Maintain a Catalog of Location-based Systems and Data Flows

5.2.1 Overview

LYNX should develop and maintain a catalog of all systems and subsystems that are used to create, process, analyze and visualize location-based data. Such a catalog will be very useful to LYNX staff that does not use those systems on a daily basis. The catalog must document at least the following information:

 Name of the system

55 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 List of all subsystems  Data flows with other systems in the organization (document middleware if required to connect. For example, XGate is required for Rangers to connect with Streets)  Interfaces and relevant standards  Hardware requirements  Number of used and unused licenses  Primary purpose of current usage  Other potential usage  Provider/Vendor  Last updated version  Owner of the system  Users (Departments/divisions/individuals) of the system  Other Departments/divisions/individuals trained on the system  Status of warranty and support

5.2.2 Basis for Recommendation and Implementation Timeframe

Several Departments expressed the need for the availability of such an information catalog since not all Departments are fully aware of the capabilities of existing systems at LYNX. This recommendation will fulfill Goal 1 as previously identified in Section 3.4.

5.2.3 High-level Functional Requirements

The information catalog should be developed using a web-based interface so that is available to LYNX staff system-wide via intranet. Further, all data flows must be represented graphically to ensure that the dependencies between and among systems are easy to comprehend.

5.2.4 Dependencies

There are no dependencies associated with this implementation.

5.2.5 Potential Costs and Benefits

This catalog can be developed in-house by IT or another designated Department. The cost of development in staff hours can be estimated as a maximum of six weeks or 240 labor hours.

The information catalog will serve as a knowledge bank for LYNX and will be very useful to many Department personnel. Further, such a tool will be useful for the compilation of information when a technology inventory is to be developed for future projects.

5.2.6 Anticipated Impact on Business

As discussed earlier, access to this catalog will improve inter-departmental communication. Also, the catalog will assist Departments and division in determining the need for further training sessions or utilizing existing staff trained on a system before. Also, the documentation of interfaces will assist individual Departments in understanding the dependencies between and among systems prior to performing an upgrade or replacement, or changing a system configuration.

56 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

5.2.7 Staffing and Training Requirements

The implementation of this information catalog will not require hiring new staff. However, Departments will need to be trained on how to use the catalog. It is estimated that each Department will need up to four hours of training on the information catalog.

5.3 Implement Real-time Traveler Information System for Fixed-route Service

5.3.1 Overview

LYNX should deploy a real-time traveler information system (RTIS) as planned to provide customers with real-time bus arrival/departure and service-related information. LYNX should implement the RTIS for fixed- route and then enhance the system for other LYNX services (RTIS enhancement is discussed in Section 5.4).

Figure 17 provides the conceptual workflow for the LYNX RTIS based on a migrated Clever software platform. The RTIS will be required to obtain vehicle location reports and schedule adherence information from the existing CAD/AVL system to generate arrival/departure predictions. Schedule-based information, as required, will be obtained from Trapeze exports. Further, this predicted arrival/departure information shall be disseminated to LYNX customers via DMS, IVR and smartphone apps, and GIS web map services as discussed in Section 5.3.3 to include automated GIS map display utilizing the GeoEvent extension for ArcGIS for Server. Additionally, the RTIS shall have the ability to generate data feeds for external information service providers (ISP) and third-party developers using standard data exchange formats (e.g., eXtensible Markup Language (XML).

57 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 17. High-level Conceptual Workflow of LYNX RTIS

5.3.2 Basis for Recommendation and Implementation Timeframe

LYNX should implement the RTIS since it was indicated as a top priority for the majority of Departments surveyed. This recommendation would fulfill Goal 1 as previously identified in Section 3.4.

5.3.3 Recommended High-level Functional Requirements

The high-level functional requirements for the RTIS are as follows:

 The RTIS shall provide real-time bus arrival/departure information and real-time information alerts for all fixed-route buses.  The RTIS shall generate real-time arrival/departure predictions using an AVL data feed from Clever, and schedule and operator assignment data from Trapeze databases.  The RTIS shall consist of central software to process CAD/AVL, vehicle prediction and other information, and to disseminate real-time information to customers.  The RTIS shall use data on service disruptions and other operational anomalies (e.g., travel time variability, short turns) from Clever to update the predicted arrival/departure information.

58 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 The RTIS shall have the capability to update real-time predictions using real-time traffic data available from the regional traffic management center.  The RTIS shall provide predicted arrival/departure information via short message service (SMS) e.g text message) per customer preferences on-demand or per customer-configured alerts.  The RTIS shall provide predicted arrival/departure information for all LYNX bus stops using a web application available on GoLYNX.com. The web application may also include a map-based interface.  The RTIS shall use base map data available from the ArcGIS server and must use a LYNX-approved map interface (e.g., ArcGIS Online, Google Maps, Bing Maps) for web-based displays and kiosks and is capable of XML feeds using the Esri Geoevent extension.  The RTIS shall provide information via the BusLine IVR when a request for information is obtained via conventional voice phones. Also, the IVR shall provide voice alerts per customer preferences.  The RTIS shall provide an XML export to be used for third-party ISPs and third-party developers. The export shall be compatible with GTFS-real time. The XML export file can be provided through the existing LYNX GIS Data Download page.

5.3.4 Dependencies

The implementation of RTIS will depend on the following:

1. Verification of the accuracy and reliability of the fixed-route CAD/AVL data. AVL data shall be available at a frequency of at least every 30 seconds 2. Availability of power and communication at locations where physical infrastructure (e.g., DMS, kiosks) is to be installed 3. Inclusion of real-time bus feed as XLM data for use in Esri GeoEvent extension 4. Verification of running times for stop segments and implementation of required adjustments 5. Interface control agreements with the following: a. Trapeze for schedule data and vehicle operator assignments b. Clever for CAD/AVL data c. Ontira for BusLine

5.3.5 Potential Capital and O&M Costs and Benefits

Table 7 provides the preliminary capital and annual operating cost estimates to procure and implement an RTIS for fixed-route. Once the requirements for an RTIS are defined further, these costs should be refined.

59 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 7. RTIS Capital and O&M Costs

Annual Operations Total and Unit Installed Spare Total Capital Maintenance Components Cost Units Capital Cost Cost Cost Cost Single faced outdoor DMS: 2-rows of 25 LED characters with 3” $10,000 24 $240,000 $24,000 $264,000 $17,000 height with installation [Note 1] Indoor kiosk [Note 2] $15,000 30 $450,000 $45,000 $495,000 $32,000 Central Software:arrival prediction and information dissemination $100,000 $100,000 $20,000 software Integration with existing CAD/AVL and Trapeze Exports [Note 3] $52,500 $52,500 Upgrades to and integration with the existing Lynx website $50,000 $50,000 SMS for all stops [Note 4] $10,000 $10,000 $15,000 Interface with Ontira BusLine $25,000 $25,000 RTIS server and storage (2 servers to be used for redundancy) $20,000 $20,000 $1,000 Maintenance for five (5) years $250,000 $250,000 Total Cost $1,197,500 $69,000 $1,266,500 $85,000 Vendor Project Management Cost $126,650 Contingency $278,630 Grand Total $1,671,780 $85,000

Assumptions: Note 1.) It is assumed that the power and communication connectivity and any required permits will be facilitated by Lynx. Vendor will just perform the installation. Regarding communication, it is assumed that wired connection will be used since the signs will be installed at bus bays. In case cellular wireless connection is required, additional monthly cost of $50/sign should be considered (unless Wi-Fi is used). Note 2) Indoor kiosks are assumed (additional $5000-$10000 may be required per kiosk if outdoor installation is required). Also, it is assumed that power and communication will be provided by Lynx Note 3) 350 Hours of systems engineering labor @$150 is assumed.

Note 4) This SMS approach would require ownership of an SMS number typically @ $500-$1000 per month. This cost depends on the number of calls per month.

The expected benefits of implementing an RTIS are as follows:

 Increased customer satisfaction;  Increased customer convenience;  Decreased number of calls to Customer Service;  Decreased number of abandoned calls;  Decreased call wait time for customers;  Increased breadth of customer information;  Increased ease of use for Customer Service;  Increased quality of customer information; and  Increased overall ridership.

60 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

5.3.6 Anticipated Impact on Business

The RTIS will impact current business processes as follows:

 The availability of real-time arrival/departure information via multiple dissemination media will reduce the volume of customer information calls received by Customer Service (e.g., “where is my bus?”). Many of the remaining phone calls likely will involve relatively complex questions that go beyond what can be readily disseminated using automated means.  Planning will need to ensure coordination with IT so that the underlying data and information disseminated by the RTIS is accurate, reliable and timely.  Transportation will need to ensure coordination with Planning and IT so that the CAD/AVL information being used by the RTIS is accurate.  Transportation will recommend any required adjustments in running times based on field observations.  Maintenance will need to repair electronic devices in the field (e.g., DMS) with a “road call” when needed. The difference between this type of road call and a vehicle road call, is that the needed equipment will need to be brought out to repair or replace the device on-site (as opposed to a vehicle where there is an opportunity to have it towed to repair at the garage).  Marketing and Customer Service will need to educate customers about the capabilities and limitations of the RTIS. Also, Customer Service will respond to customer inquiries regarding the RTIS.

5.3.7 Staffing and Training Requirements

The resource needs are as follows after the implementation of the RTIS:  As stated earlier, the number of customer service calls that need to be handled by an agent are expected to decrease due to the availability of real-time arrival/departure information, which may allow some agents to be reassigned and/or result in decreased call hold times;  Maintenance will need to extend their preventative maintenance and repair activities to support new stop equipment such as DMS; and  IT will need to support the new software for next arrival/departure predictions, the new website applications, interface of RTIS with the existing IVR system, associated interfaces (including an interface with a potential Florida 511 traveler information system), and associated databases.

 Also, the RTIS implementation may require LYNX to add the following FTEs to its staff:

 IT staff: 0.5 FTE system administrator; and  Maintenance staff: 0.5 FTE electronics technician.

The training needs for the RTIS are as follows:

 Customer service staff will need training to understand the real-time information being provided by the new system and how to educate the public regarding the use of the system. Further, Customer Service will need training to be able to answer customer questions regarding the new system;  Maintenance and IT staff will need training to provide support for the new system; and  Vehicle operators and supervisors will also need some training to understand the information that is being provided to the customers

61 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 8 shows the training needs for LYNX personnel who will be directly involved in the implementation of an RTIS.

Table 8. Training Requirements for RTIS

Duration Department/Personnel 1 hour ½ day 1 day > 1 day Transportation Maintenance Customer Service Representative Project Manager Planning IT Staff Other Management Staff

Table 9 shows the resources required for the RTIS implementation.

Table 9. Estimated Resources to Implement RTIS

Department/ Less than Personnel ¼-time ¼-time Comments Project Manager Assist installation support contractor

Transportation Provide suggestions on schedule adjustments and monitor RTIS with respect to underlying CAD/AVL information Maintenance Staff Provide input and guidance on maintenance aspects of equipment Customer Service Provide input and guidance on information Representative aspects of the RTIS IT Staff Provide input and support on software aspects of the system Planning Ensure planning/scheduling data accuracy

5.4 Enhance RTIS for all LYNX Modes and Implement Intermodal Trip Planner (ITP)

5.4.1 Overview

Once the real-time information for the fixed-route system is implemented, LYNX should plan on consolidating the delivery of real-time and other customer information for all its services. LYNX should develop a unified portal for the delivery of multimodal customer information to ensure that customers do not have to access multiple applications for their information needs particularly for information delivered via mobile platforms. The benefits of this approach are discussed in detail in TCRP Synthesis 91, Use and Deployment of Mobile

62 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Device Technology for Real-time Information as a “one customer” approach. Also, LYNX should ensure that the customer information across all modes follows a consistent “look and feel.”

Further, LYNX should enhance the traveler experience by developing an intermodal trip planner (ITP) that will allow its customers to plan trips using multiple modes such as walking, biking, fixed-route buses, ACCESS- LYNX, SunRail, NeighborLink and other modes. The ITP should have the ability to automatically determine the feasibility of transfers across multiple modes to ensure that the customers’ trip is seamless.

5.4.2 Basis for Recommendation and Implementation Timeframe

LYNX would like to develop the ITP over the next five years (by 2017) so that its riders can plan their trips using multiple modes. This recommendation will fulfill Goal 3 as previously identified in Section 3.4.

5.4.3 Recommended High-level Functional Requirements

The RTIS shall be shall be enhanced to include the following capabilities:

 The RTIS shall provide real-time information for all LYNX modes (e.g., fixed-route bus, BRT, ACCESS- LYNX, NeighborLink).  The RTIS shall integrate multiple customer information portals to provide a single interface for customer information. The RTIS shall combine at least the following interfaces: o Customer registration to identify desired information, trip preferences and the parameters that will be used to personalize the information sent to the customer; o Information dissemination for all modes; and o Customer feedback interface.  The RTIS shall be designed to integrate with automated parking systems to provide real-time parking availability information where this information is available.  The RTIS shall be accessible via at least two of the following dissemination media at a given point in the customer’s trip chain (pre-trip, en-route or post-trip): o DMS; o Kiosk; o IVR; o GoLYNX.com; o Mobile apps; and o On-board DMS. The ITP shall include the following functionality:

 The ITP shall be capable of generating trip alternatives using customer input for origins and destinations using multiple modes such as walking, biking, fixed-route bus, ACCESS-LYNX, SunRail, NeighborLink and other available/desired modes.  The ITP shall require customers to provide contact information to notify them about updates in their planned itinerary.  The ITP shall act as a request broker for trip planning requests and complete these requests with the assistance of trip planning engines within existing trip planners such as PASS, FLEX and Google Transit.

63 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 The ITP shall consist of an existing database of transfer points for LYNX services in order to determine the feasibility of transfers across modes.  The ITP shall have access to real-time vehicle location data to notify customers of changes in planned trips. If an originally scheduled/planned trip cannot be completed, the ITP shall determine new trip alternatives and send them to the customer.  The ITP shall allow customers to register their profile and input travel preferences.  The ITP shall allow customers to pay for their trips at the time of trip planning/booking.  The ITP shall optimize trip alternatives based on customer preferences. The list of customer provided preferences could include: o Choice of mode(s); o Maximum number of transfers; o Amount of wait time at a transfer point; o Total trip time; o Maximum walking distance; and o Maximum biking distance/time. Figure 18 shows the data flows associated with the ITP. Please note that ITP functionalities could be accomplished by an enhanced Google Transit API or through enhancements in the Ontira trip planner.

Figure 18. Potential ITP Data Flows

5.4.4 Dependencies

Both RTIS enhancements and ITP will require the implementation of the following systems:

64 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Deployment of RTIS;  Interface agreement with Trapeze;  Interface agreement with fixed-route trip planning provider (LYNX is currently using Google Transit).

Please refer to Section 5.3.4 for additional dependencies related to the initial RTIS implementation.

5.4.5 Potential Costs and Benefits

Table 10 provides a preliminary cost estimate for enhancing RTIS and developing an ITP.

Table 10. RTIS Enhancement and ITP Development Costs

Annual Operations Installed Total and Capital Total Capital Maintenance Components Unit Cost Units Cost Spare Cost Cost Cost RTIS Enhancements [Note 1] $150,000 $15,000 $165,000 $15,000 ITP Development and Installation [Note 2] $400,000 $400,000 $80,000 Interface of ITP and RTIS $48,000 $48,000 $5,000 Total Cost $598,000 $15,000 $613,000 $100,000 Vendor Project Management Cost $61,300 Contingency $134,860 Grand Total $809,160 $100,000

Assumptions: Note 1.) It is assumed that that approximately 1000 hours will be required to intragrate various customer information portals (information dissemination for all modes, obtaining feedback, and customer registration) @$150 per hour Note 2) the ITP will be custom development for LYNX since no such trip planner exists. It is assumed that approximately 2000 hours of labor will be required @$150 per hour. Further additional $100,000 is assumed in licensing and other fees.

5.4.6 Anticipated Impact on Business

The implementation of an enhanced RTIS and ITP will assist Customer Service staff and may reduce the number of customer calls. Further, LYNX will be better able to offer intermodal alternatives to its customers and assist in meeting the mobility management goals in its service area.

5.4.7 Staffing and Training Requirements

The implementation of an enhanced RTIS and ITP will not have staffing requirements. However, the IT Department will need to ensure and monitor that the required interfaces are functional.

65 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 11 shows the training needs for personnel who will be directly involved in the implementation of an enhanced RTIS and ITP.

Table 11. RTIS Enhancement and ITP Development Training Requirements

Duration Department/Personnel 1 hour ½ day 1 day Paratransit Operation Planning Customer Service Project Manager IT Staff Other Management Staff

Table 12 shows the resources required for the implementation of an enhanced RTIS and ITP.

Table 12. Estimated Resources to Implement RTIS Enhancement and Develop ITP

Department/ Less than Personnel ¼-time ¼-time Comments Project Manager Assist installation support contractor

Transportation Provide guidance on fixed-route trip planning Paratransit Operations Provide input and guidance on demand response and flexible service trip planning Customer Service/ Provide input on customer interface Marketing designs IT Staff Provide input and support on software aspect of the system.

5.5 Automate Field Data Collection Process

5.5.1 Overview

LYNX currently collects operational data via their CAD/AVL systems but manual data collection is required for bus stop and stop amenity data for planning and maintenance activities. Also, in certain emergency situations (e.g., incidents/accidents), LYNX does not have sufficient data from the field. LYNX can automate these data collection processes using the following technologies:

 DSRC sensors installed on buses and radio frequency identification (RFID) tags installed on stop amenities currently available in VUEWorks asset management system.  Crowdsourcing application(s) for customers to report field data.

66 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

5.5.2 Basis for Recommendation and Implementation Timeframe

Multiple Departments expressed the need to establish a process to automatically collect field data. LYNX his recommendation will in-part fulfill Goals 1, 2, 3, and 4 as previously identified in Section 3.4.

5.5.3 Recommended High-level Functional Requirements

The functional requirements for the DSRC-based field data collection system are as follows:

 Stop amenities, such as bus stop poles, shelters, benches and trash cans, shall be equipped with passive RFID chips encoded with location data and unique identification numbers.  Buses shall be equipped with DSRC receivers and data modems to communicate with RFID chips installed on stop amenities.  As buses pass a bus stop, they shall communicate with bus stop amenities. If responses are received from amenities, the system shall record the status of stop amenities as “positive.” In the event that the communication is unsuccessful, corresponding amenities shall be marked “missing.” The data on bus stop amenities’ status shall be uploaded to a central bus stop database once buses are near a garage WLAN.  The system shall generate exception reports for field staff. Field staff shall use these reports to identify locations with missing stop amenities that require field inspection.  The functional requirements for using crowdsourcing for data collection are as follows:  Customers shall be able to access a mobile application to report data on stop amenities and other physical infrastructure, and incident and accidents involving LYNX vehicles.  The application shall automatically detect the customer’s location using the built-in GPS receiver on the customer’s mobile device.  The application shall allow customers to attach relevant pictures and video clips.  The application shall automatically upload the customer’s input into a central database along with the reporting location.

Figure 19 shows the high level dataflow for a DSRC-based data collection system.

67 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Figure 19. Automated Collection of Stop Amenities Data using DSRC/RFID

5.5.4 Dependencies

DSRC-based data collection should be implemented after the deployment of a bus stop inventory system.

The crowdsourcing-based data collection does not have any dependency on other implementations and can be implemented by LYNX as resources become available.

5.5.5 Potential Costs and Benefits

The capital cost of DSRC-based data collection was developed in the ITS Strategy Plan as $1,332,000. The annual O&M cost of DSRC-based system was estimated as $210,000.

The crowdsourcing application can be developed by LYNX in-house or with the help of an ACR system provider. The development cost for this application is estimated at $40,000.

5.5.6 Anticipated Impact on Business

Both applications will improve the field data collection and management process. However, LYNX should develop a program to resurvey stop locations and stop amenities at least every five years to ensure that the underlying data required for DSRC-based data collection is current.

5.5.7 Staffing and Training Requirements

The DSRC-based data collection will require the need for a 0.5 FTE electronic technician to ensure that the on-board and field equipment is functional.

68 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 13 shows the training needs for personnel who will be directly involved by the implementation of field data collection technologies.

Table 13. Training Requirements for Automated Field Data Collection

Duration Department/Personnel 1 hour ½ day 1 day > 1 day Maintenance Customer Service Representative Project Manager Planning IT Staff Other Management Staff

Table 14 shows the resources required for the implementation of the field data collection technologies.

Table 14. Estimated Resources to Implement Automated Field Data Collection Process

Department/ Less than Personnel ¼-time ¼-time Comments Project Manager Assist installation support contractor

Maintenance Staff Provide input and guidance on maintenance aspects of equipment Customer Service Provide input and guidance on customer Representative input interface IT Staff Provide input and support on software aspect of the system Planning Ensure planning data accuracy in the bus stop inventory database

5.6 Other Recommendations

This section identifies other recommendations that the consultant team has identified as part of the Needs Assessment. Please note that it will be LYNX’ discretion to potentially outsource any or all of the improvement and implementation recommendations as identified throughout section 5 of this report based on its staffing levels and skillsets.

5.6.1 Enhance Organization-Wide Access of Location-based Data

Currently, LYNX has an IT framework that allows GFI fare data and Trapeze scheduling to interface. LYNX should consider expansion by developing extracting, transforming and loading (ETL) programs to import data from Clever and other systems through a centralized data portal. LYNX should consider augmenting the GIS staffing. With the implementation of apps to support multiple business functions, the increased use of location based data, and the possibility to go to the cloud in a hybrid model will change the current workload for the GIS group and the need for more specialized work force is eminent. Furthermore, LYNX

69 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

should link the location-based data stored in the ArcGIS Server database with the proposed LYNX centralized data portal with its location and time data element. Once the non-spatial and spatial GIS databases are linked in the proposed centralized data portal, LYNX should develop datamarts according to the organizational needs to create Department-specific reports and analytical tools as identified in the needs assessment and interviews.

Figure 20 provides an example of how the LYNX data servers can be expanded to meet the enterprise- wide reporting and analysis needs, including the ability to contain access to Department standard operating procedures (SOPs)

Figure 20. Proposed LYNX Data Portal Interfaces

5.6.1.1.1.1 Data Types Identified for LYNX Staff Internally

The following identify the various data need and types for LYNX staff to be used internally as a result of the needs assessment evaluation in task 2.

 Accident/incident inventory and trends supporting safety and incidents

70 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

 Expand existing VUEWorks applications to include bus stop and shelter and amenity data. Use the program to trach reported issues for stops and shelters. Provide broader access to internal users  Updated employment data (geospatial tables) to identify major employers in Central Florida region  Land use data  Development locations (PUDs, DRIs)  Parcel ownership data  Street amenities – sidewalks, bike lanes, park and ride locations  Street improvement project areas  Traffic camera images available from local agencies and FDOT

5.6.1.1.1.2 Development of Automated GIS applications

LYNX Departments have identified a need for the LYNX GIS staff to develop customized GIS applications that automate and generate maps based on data updates through Esri ModelBuilder, Geoprocessing services, and Python scripting processes. For example, the Risk Management and Safety Department desires access to a web map and report data of Accident/incident inventory and trends supporting safety and incidents. Other Departments including Strategic Planning identified needs for automated GIS applications as well.

5.6.1.1.1.3 Mobile Application Considerations

LYNX desires to offer information about data to its staff for field data collection purposes. Along with potential equipment that may be needed to facilitate the viewing of data as part of the LYNX network, the following needs were identified by LYNX staff:

 Information about bus real-time location (CAD/AVL)  Real-time crash incident data collection  Crowdsourcing data

This recommendation will in-part fulfill Goals 2, 3, and 4 as previously identified in Section 3.4.

71 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

6 Action Programs

6.1 Action Program for the next Five Years (2013-2017)

Table 15 provides the distribution of activities pertinent to the recommendations discussed in Section 5. The Action Program was developed based on the relative priorities of our recommendations and their interdependencies. The Action Programs are focused on identifying the planning need, the relative design requirements, and the implementation outputs as part of each recommendation. Further, the Action program identifies a list of short (2017), medium (2018-2019), and long-term (2020-2021). Short, medium, and long-range priorities should be considered by LYNX:

Table 15. 2017 LYNX GIS Action Program

Year Plan Design Implement

Expand existing VUEWorks applications to include bus stop and shelter facilities. Use the program to Agency-wide location-based data access VUEWorks module enhancement track reported issues for stops and shelters. Provide broader access to internal users

Upgrade existing Esri Web App Builder and Arc GIS Expanding on the list with published web feature Apps focused on specific problems, Dashboard Apps, Online Apps services adding GIS feature services to VUEWorks.

ModelBuilder/Python applications to support daily 2017 Automated GIS applications functions of LYNX Departments location-based data Enhance LYNX GIS interactive mapping and automated needs mapping and report outputs

Work with Operations department on Develop an App to collect accident locations on the georeferencing Accident locations field or from the office Accident/incident inventory and trends supporting safety and incidents

Develop/Update LYNX GIS Standard Operating Provide transparent access of LYNX GIS SOPs to LYNX Procedures (SOPs) SOP Documentation staff Table 16. 2018-2019 LYNX GIS Action Program

Year Plan Design Implement

IT infrastructure and GIS SDE geodatabase schema to Interconnected Data Library location to share data Develop LYNX Centralized Data Library support internally across the agency.

2018 Leverage VUEWorks mobile module, and/or develop Esri Collector applications and SDE feature services to Develop /enhance existing mobile field collection support - location data collection VUE Works module enhancement and/or Esri Collector techniques and ArcGIS Online map integration

Enhanced customer web app experience, Web app builder and/or LYNX smartphone web app crowdsourcing allows for customers to communicate Develop customer crowdsourcing application based issues/concerns to LYNX directly

2019 "Connected Vehicle" and GIS support Flexible services and GIS database design support Intermodal trip planner development

Interface for direct colloboration between FDOT, Metroplan, SunRail stakeholders, counties and cities IT infrastructure and GIS SDE geodatabase schema to and other regional agencies. Regional initial tiered data sharing services support

72 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Table 17. 2020-2021 LYNX GIS Action Program

Year Plan Design Implement

GIS applications to support analyzing fare distance data Automated fare payment and distance-based fares IT infrastructure and GIS SDE geodatabase schema to output. Develop planning level O-D trip analysis with 2020 support GIS automated tools.

IT infrastructure and GIS SDE geodatabase schema to Interconnected Data Library location to share data LYNX Centralized Data Library enahncements support internally across the agency.

IT infrastructure and GIS SDE geodatabase schema to Updated LYNX GIS web maps/apps and LYNX 100% Fleet conversion to Clever support smartphone apps

100% real-time linked bus status, ridership, and "Super transit" regional data sharing IT infrastructure and GIS SDE geodatabase schema to scheduling for all Central Florida transit providers. The 2021 communication interface support intent is to have connected transit interface as LYNX implements 100% Clever connection.

Update LYNX GIS Strategic Plan Procure funds for LYNX GIS Strategic Plan 2021 LYNX GIS Strategic Plan

6.2 Recommendations for the Next Five to Ten Years (2016-2026)

The following items are recommended for five- to ten-year implementation.

6.2.1 GIS Enhancements

LYNX should improve the quality of geographic basemap information by adding information from local sources. This includes using better quality aerial photography, oblique imagery, street connectivity and addressing. LYNX should plan to use these enhanced maps in the systems currently being used by Planning and Operations staff. Further, LYNX should fully automate the data update process for improving basemap information by using map services rather than downloading and processing data locally. Finally, LYNX should integrate the mapping components included in LYNX’s ITS projects, and ensure quick and secure access to location-based data.

6.2.2 Technology Adoption

LYNX should adopt emerging technologies described in Section 4 based on their needs. Some of the key emerging technologies that may be evaluated and adopted by LYNX include the following:

 Plan, design and implement technologies available as part of the USDOT Connected Vehicle Program (CVP). These technologies, in combination with CVP applications, will enhance safety, mobility and result in environmental benefits.  LYNX should adopt technologies that enhance the customers’ trip experience. For example, technologies such as indoor mapping and augmented reality, HTML5 and natural language processing.  LYNX should adopt technologies that will assist with multi-modal integration and regional coordination. Some of these technologies include: Super WiFi, multimodal transfer connection protection and intermodal CAD/AVL.

73 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

7 Funding Strategies

Grant support can provide LYNX with the funding necessary to implement the GIS and IT action programs identified in this GIS Strategic Plan. Most state and Federal agencies that offer grant funding opportunities do so within the context of specific programmatic goals that relate to the mission of the agency. To be successful, LYNX should frame their request within the context of the GIS Strategic Plan to acquire seed money for software/hardware, planning, design, development, deployment, and maintenance and support of the GIS and ITS systems. In Table 18, VHB and TranSystems have identified the grant programs available through both the Federal Transit Administration (FTA) and the United States Department of Transportation (USDOT) based upon the action programs identified in this GIS Strategic Plan:

Table 18. Potential Funding Options for Action Program Implementation

74 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

75 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

8 Applicable GIS Standards

LYNX has implemented the following GIS standard policies:

 Federal Geographic Data Committee (FGDC)-compliant metadata for all GIS databases.  Open GIS data sharing

8.1 LYNX GIS Standards Compliance Elements

8.1.1 Federal Geographic Data Committee (FGDC)-Compliant Metadata

Under LYNX GIS standards policy, all geodatabase features and tables that exist within the LYNX GIS data structure are related back to the databases that contain Federal Geographic Data Committee (FGDC) compliant metadata (see http://www.fgdc.gov/metadata). Having readily available metadata about LYNX GIS data makes spatial information more useful to all types of users (internal and external) by making it easier to document information regarding various datasets. As a result, LYNX has adopted standard policies to create and modify metadata with every new or existing database. LYNX metadata is created using the FGDC endorsed ISO Metadata Standards which provide metadata standards that support the International Organization for Standardization (ISO 19115: Geographic Information), for a complete and detailed explanation of this metadata standard please review the following link 36.20201(https://www.fgdc.gov/metadata/geospatial-metadata-standards ).

8.1.2 Open GIS Data-Sharing Policy

It is LYNX‘s desire that, where possible, it can provide and share its public domain GIS databases across jurisdictional boundaries. LYNX is already an active participant in the Central Florida GIS community and has shared data resources from data collection initiatives including the United States Geological Survey (USGS) structures GIS data development grant. This is an excellent example of LYNX making it a standard policy to collaborate and share GIS data across all jurisdictions. Due to LYNX‘s role in transit planning in the Central Florida region, the following jurisdictions commonly share a need to utilize LYNX‘s GIS data:  FDOT District 5  MPOs/TPOs  City  County  Other regional transit providers such as Votran and LakeXpress

8.2 Recommendations for Future GIS Standards

As LYNX has successfully implemented a multiuser geodatabase GIS structured environment and the technology of the ESRI software continues to expand and increase, LYNX will have the ability to develop new and refined GIS databases, data stores, and location based data. It is recommended that LYNX continues to maintain the policies of developing and documenting metadata for all LYNX datasets including data in geodatabases and generated ArcGIS Server services. LYNX should also continue to allow data and service sharing where possible with regional partners.

76 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

9 Relationship with the Regional ITS Architecture

LYNX has adopted the Florida Department of Transportation (FDOT) District 5 (Central Florida) Regional ITS Architecture. This Architecture was first developed in 2005 and then updated in September 2009 and again in 2016 to reflect the recent changes in LYNX systems, subsystems and interfaces. The detailed Architecture is available online at: http://www.consystec.com/florida/d5/web/index.htm (accessed in April 2016).

The FDOT District 5 Regional ITS Architecture includes the following location-based ITS elements for LYNX:  Access LYNX Paratransit Systems;  Access LYNX Paratransit Vehicles;  LYNX Commuter Rail (SunRail);  LYNX Maintenance Dispatch;  LYNX Operations Center;  LYNX Road Ranger Vehicles;  LYNX Transit Vehicles;  LYNX Website;  Orlando Intermodal Center;  Virtual Travel Planning Center

We reviewed each of the above ITS elements to determine potential gaps in the ITS Architecture with respect to the current and future location-based systems and subsystems at LYNX.

Overall, it is recommended that the LYNX portion of the Regional ITS Architecture be revisited to ensure that it is in compliance with the most recent version of the National ITS Architecture since several service packages and other elements have been modified or added in the most recent version of the National ITS Architecture Version 7.0.

The following subsections provide a detailed summary of our review of each LYNX ITS element in the Regional ITS Architecture for the following:  Service Packages (formerly known as ‘Market Packages’): a collection of equipment packages that must work together to assist transit agencies in automating their daily workflows  Equipment Packages: a collection of equipment that enables required data flows for transit agencies  Interfaces and Data Flows: represent various data flows between ITS elements

9.1 Review of Current LYNX ITS Elements

9.1.1 Access LYNX Paratransit Systems

This ITS element represents technologies currently being used by Paratransit Operations in their control center. No changes are required in the Regional ITS Architecture for ACCESS-LYNX Paratransit Systems.

9.1.2 LYNX Commuter Rail (SunRail)

This ITS element represents SunRail which will serve the greater Orlando area, providing principal connections between the planned intermodal center, and many business and recreational hubs in and around Orlando. Based on the review of the current Regional ITS Architecture, the list of service packages, equipment

77 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report packages and interfaces are incomplete, The following service packages should be added to the current list once the user services for SunRail are finalized: • APTS01-Transit Vehicle Tracking • APTS04-Transit Fare Collection Management • APTS05-Transit Security • APTS11-Multimodal Connection Protection

Further, the list of equipment packages and interfaces should be refined according to the final list of service packages.

9.1.3 LYNX Maintenance Dispatch

This ITS element represents LYNX maintenance facilities in which maintenance is performed and maintenance vehicles are dispatched. Based on the review of the ITS Architecture, no changes are required for this ITS element.

9.1.4 LYNX Operations Center

This ITS element represents the transit operations center that monitors the fixed-route transit service in Orange, Osceola and Seminole Counties, the cities of Orlando and Kissimmee, and the surrounding areas. Also, the center monitors express bus service between Daytona Beach and Orlando in cooperation with VOTRAN.

The center provides operations, maintenance, customer information, planning and management functions, and spans distinct central dispatch and garage management systems. The list of service packages covers most of the required functions but the following service packages should be added to the list to meet the needs for current and future location-based systems:  APTS10-Transit Passenger Counting  APTS11-Multimodal Connection Protection

Also, the following data flows should be added to meet LYNX‘s data needs:  Real-time passenger counts [P7]- from vehicles to the operations center  Transfer requests [P] from vehicles to the operations center for fixed-route and commuter rail  Approved transfers [P] from the operations center to fixed-route and commuter rail

9.1.5 LYNX Road Ranger Vehicles

This ITS element represents the ITS devices (e.g., mobile data terminals) on-board the service patrol vehicles that provide roadside assistance to LYNX fixed-route and paratransit vehicles. No changes are required in this category.

9.1.6 LYNX Transit Vehicles

This ITS element represents the ITS equipment installed on the fixed route vehicles, serving routes in Orange, Osceola and Seminole counties, the cities of Orlando and Kissimmee, and surrounding areas. Capabilities may include automatic passenger counting, transit scheduling and fare management.

78 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Based on the Regional ITS Architecture review, the list of service packages should also include APTS09- Transit Signal Priority. Please note that interfaces and data flows for signal priority requests are currently included in APTS-7 Multimodal Operations. However, per the most recent version of the architecture, TSP data flows should be associated with APTS09. Also, APTS10-Transit Passenger Counting should be included in the list of service packages.

In order to meet the future needs for automatically collecting data on field infrastructure (e.g., shelters, benches, stop signs, trash receptacles), transit vehicles should be able to perform data exchange over dedicated short range communication (DSRC). Currently, there is no service package for transit that addresses this need. However, MC07-Roadway Maintenance and Construction, may partially fulfill this need.

Further, among the list of interfaces, SmartCard is the only ITS element which is interfaced with APTS04- Transit Passenger Fare Management. SmartCard should be called SmartCard/NFC to address the need for near field communication (NFC)-based fare payments in the future.

9.1.7 LYNX Website

This ITS element represents the website operated by LYNX that provides schedule, route, and fare information. No changes are required for this ITS element.

9.1.8 Orlando Intermodal Center

This ITS element represents centers that are currently planned for several locations in and around Orlando. These centers will be supported by LYNX, taxis, private bus and other modes such as Commuter Rail and Greyhound. No changes are required in the existing Architecture for this ITS element.

9.1.9 Virtual Travel Planning Center

A Virtual Travel Planning Center (VTPC) will provide multimodal trip planning services for travelers in the Orlando region based on traveler requests. VTPC will use the data available from systems and subsystems from regional stakeholders to meet the needs for multimodal and regional travel planning. Also, VTPC includes systems such as MORE-TMCC and TRACS.

The GIS Strategic Plan recommends development of an ITP over the next five years, which can be considered as a VTPC. However, since subsystems and subsystems have not been identified for the ITP yet, no changes to the Architecture can be recommended at this time.

9.2 Recommendations for Additional ITS Elements

Based on the review of the Regional ITS Architecture, the list of current ITS elements encompasses data flows associated with most of the current and planned ITS and location-based systems. However we recommend that the following items should be added to the list of ITS elements:

 LYNX Crowdsourcing Management System

79 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

9.2.1 LYNX Crowdsourcing Management System

LYNX plans to enrich the field data collection process by obtaining input directly from its customers through their personal devices via social media platforms such as Facebook and YouTube. Primarily, LYNX plans to collect data on the current state of field infrastructure (e.g., shelters, stop signs, benches, trash receptacles), and vehicle and personal incidents and accidents related to LYNX service. This information will be stored in a central repository (LYNX Data portal), and used for analyses and reporting as needed. LYNX may share this information with regional partners such as local, county and city officials during investigations and/or other regional/statewide reporting needs.

9.2.2 FDOT ITS Strategic Plan 2014 Update Elements

The FDOT ITS Program is making a transition from a coordination role with the FDOT Public Transportation Office (PTO) to being more of a partner and collaborator. To that end, the ITS Program is working to develop and promote greater use of intelligent transportation technologies and systems for public transportation, and to incorporate and mainstream public transportation into ITS activities.

Below is a list of relevant Core Strategies for Florida’s ITS Strategic Plan

Goal 1 - A safer and more secure transportation system for residents, businesses, and visitors. o Objective 1.4 - Improve Security - Improve security of Florida's transportation system to deter and respond to attacks on transportation facilities or domestic targets, while ensuring mobility for all users. . Core Strategy 1.4.1 - Improve security for transit systems.

Goal 2 - Enriched quality of life and responsible environmental stewardship.

o Objective 2.3 - Accommodate Human Scale - Plan, develop, implement, and fund ITS to accommodate the human scale, including pedestrian, bicycle, transit-oriented, and other community-enhancing features, unless inappropriate. . Core Strategy 2.3.1 - Continue to develop and expand information dissemination capabilities for the public. . Core Strategy 2.3.2 - Maintain and enhance statewide infrastructure to provide center-to-center and center-to-field telecommunications.

Goal 4 - A stronger economy through enhanced mobility for people and freight.

o Objective 4.3 - Provide Modal Alternatives - Promote the use of modal alternatives to SIS highways for travel and transport between regions, states, and nations. . Core Strategy 4.3.1 Provide traveler information services with regional route and mode choice information. . Core Strategy 4.3.2 Support the improvement of transit travel time and reliability.

Goal 5 - Sustainable transportation investments for Florida's future.

o Objective 5.1 - Reduce Backlog and Meet Future Needs - Provide sufficient resources to make decisions to reduce the identified backlog in transportation needs and meet growth needs at the state, regional, and local levels. . Core Strategy 5.1.1 Provide centralized traffic data mining capabilities for all partners to support decision making.

80 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

. Core Strategy 5.1.2 Coordinate with state and local transit agencies. . Core Strategy 5.1.3 Develop statewide information exchange network standards and criteria.

Current ITS Activities related to Transit support

The ITS Section is actively working to bring more transit information into the state's 511 Advanced Traveler Information System (ATIS) currently deployed.

Another initiative is the use of transit signal priority technology at certain intersections, which will improve transit travel time and reliability. Transit vehicle location technology is being used on more fixed-route vehicles, and the FDOT also seeks to better coordinate transit operations with the traffic management functions at TMCs

ITS Technologies related to Transit

Vehicle Prioritization - This technology group includes methods to provide preference or priority to transit vehicles. Signal Timing / Phasing and Signal Priority help transit vehicles minimize delay caused by having to stop for traffic at intersections. Access Control provides the transit vehicles with unencumbered entrance to and exit from their facilities. All prioritization for Transit vehicles reduces travel delay and increases reliability of the Transit operation.

IVI Technology - This technology group includes Intelligent Vehicle Initiatives which provide automated controls for a Transit vehicle. Use of the Collision Warning function assists a driver to operate a Transit vehicle safely. Use of Collision Avoidance, Lane Assist, and Precision Docking functions provides for direct control of the Transit vehicle when making avoidance, guidance or docking maneuvers. All IVI functions help to reduce frequency and severity of crashes and collisions and provide reduced travel or boarding times.

Fare Collection - This technology group includes some method of electronic fare collection which provides a fast, cashless interface for the passenger. Use of magnetic stripe, smart card, smart phone application technologies are proven and the benefits of electronic payment systems are known. Use of either station- based or vehicle-based fare collection helps to reduced dwell times and increase passenger convenience.

Operations Management - This technology group includes automation methods which provide for enhanced operations management for a Transit fleet. Use of an Advanced Communication System can be the backbone to support various functions of fleet operational management. Use of Automated Scheduling Dispatch System and a Vehicle Tracking method assists Transit management to best utilize the Transit vehicles. Use of Vehicle Mechanical Monitoring and Maintenance assists in minimizing downtime of the Transit vehicles. All Operations Management functions improve operating efficiencies which supports a reliable service and reduced travel times.

Passenger Information - This technology group includes various methods of providing information to passengers so they can make the best use of their time. Information about the vehicle schedule can be provided at the station / stop and / or on the vehicle through geofencing.

Providing schedule information to travelers via smart phone or similar device and supporting trip planning are other functions that can be provided, if there is sufficient need by travelers. All the Passenger Information functions improve passenger satisfaction, help to reduced wait times, and can increase ridership.

Other Technology - This technology group includes functions which provide some unique enhancements for a Transit system. Use of Archived Data and automatic Passenger Counters can support operations and

81 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report planning efforts for operating a Transit fleet. Use of Silent Alarms and Monitoring systems can increase the security of the operation. All of these functions can help to support passenger satisfaction.

82 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Appendices

Appendix A: Glossary of Terms -A-

Application Programming Interface (API): is a specification intended to be used as an interface by software components to communicate with each other. An API may include specifications for routines, data structures, object classes, and variables. An API specification can take many forms, including an International Standard such as POSIX or vendor documentation such as the Microsoft Windows API, or the libraries of a programming language

ArcGIS: is a geographic information system (GIS) for working with maps and geographic information created by Environmental Systems Research Institute (Esri). It is used for: creating and using maps; compiling geographic data; analyzing mapped information; sharing and discovering geographic information; using maps and geographic information in a range of applications; and managing geographic information in a relational database.

ArcGIS for Server: is the core server geographic information system (GIS) software made by Esri. ArcGIS for Server is used for creating and managing GIS Web services, applications, and data. ArcGIS Server is typically deployed on-premises within the organization’s service-oriented architecture (SOA) or off-premises in a cloud computing environment. Esri sells ArcGIS for Server as either Standard or Advanced editions. Currently, LYNX maintains utilizes ArcGIS for Server v 10.3 Standard edition.

ArcGIS Online (AGOL): ArcGIS Online is an online, collaborative web GIS that allows LYNX to use, create, and share maps, scenes, apps, layers, analytics, and data. You get access to ready-to-use maps, apps, and Esri’s secure cloud, where you can add items and publish web layers. Because ArcGIS Online is an integral part of the ArcGIS system, LYNX uses it to extend the capabilities of ArcGIS for Desktop, ArcGIS for Server, Collector for ArcGIS, VUEWorks, ArcGIS Web APIs, and ArcGIS Runtime SDKs.

ArcMap: is the main component of Esri’s ArcGIS suite of geospatial processing programs, and is used primarily to view, edit, create, and analyze geospatial data. ArcMap allows the user to explore data within a data set, symbolize features accordingly, and create detailed, thematic maps.

ArcGIS for Server (ArcSDE - Spatial Database Engine): ArcSDE technology is a core component of Esri's ArcGIS for Server software. It manages spatial data in a relational database management system (RDBMS) and enables it to be accessed by ArcGIS clients. It is the technology that provides the framework to support long transactions, which facilitates the versioned editing environment in multiuser (distributed) geodatabases.

Automatic Passenger Counter (APC): APC refers to an on-board technology to automatically count and report the passenger boardings and alightings.

Automatic Vehicle Location (AVL): Computer-based vehicle tracking technology based on location- positioning technologies such as Global Positioning System (GPS).

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report -B-

Basemap: Underlying map data which is used by programs to perform spatial calculations and visualizations. Basemaps can contain vector GIS data, image services, and/or ArcGIS Online published maps. -C-

Cloud Computing: Cloud computing is the method of delivery of computing and storage capacity as a web service to a heterogeneous community of end-recipients.

Computer-Aided Dispatch (CAD): Computer assisted dispatch capability that is usually connected to an automatic vehicle location (AVL) system.

Computer Server: Hardware and software that is designed to provide services to computer programs (called client programs) on the same computer or other computers/systems connected over the network. These servers can be installed as physical units or consolidated into a single unit using a technology called virtualization.

Computer System: A combination of hardware or software that is designed to perform user functions in an automated or interactive fashion.

Control Center: Centralized location to manage vehicle movement in real time with the assistance of fixed- end and mobile Intelligent Transportation Systems (ITS) technologies.

Crowdsourcing: Crowdsourcing is a process which involves outsourcing tasks, typically performed within an organization, to a large group of people outside an organization. -D-

Database: A structured repository of information within a computer system.

Data Management: Generation, storage, maintenance and archival of data in a database.

Data Portal: A data portal is a centralized database and server that consolidates data from a variety of data sources and is used for reporting and analysis.

Dedicated Short Range Communication (DSRC): DSRC are one-way or two-way short- to medium-range wireless communication channels specifically designed for automotive use and a corresponding set of protocols and standards In October 1999, the United States Federal Communications.

Dynamic Message Signs (DMS): Electronic displays that are used to provide text and/or graphic information to customers. -E-

Environmental Systems Research Institute (Esri): Global leader and current GIS software provider for LYNX. Esri software currently facilitates the use of GIS databases and maps within LYNX.

Extensible Markup Language (XML): is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable.

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report -G-

Geodatabase: The geodatabase is the common data storage and management framework for ArcGIS. It combines "geo" (spatial data) with "database" (data repository) to create a central data repository for spatial data storage and management. It can be leveraged in desktop, server or mobile environments and allows you to store GIS data in a central location for easy access and management. LYNX utilizes file geodatabase, and SDE geodatabases.

Geographic Information System (GIS): A system of computer hardware, software and procedures designed to support the capture, management, manipulation, analysis and presentation of spatially referenced data.

Global Positioning System (GPS): Technology using signals transmitted from a network of 24 geostationary satellites in orbit to report on location of a desired object.

General Transit Feed Specification (GTFS): defines a common format for public transportation schedules and associated geographic information. GTFS "feeds" allow public transit agencies to publish their transit data and developers to write applications that consume that data in an interoperable way. -H-

HTML: HyperText Markup Language (HTML) is the main markup language for displaying web pages and other information that can be displayed in a web browser. -I-

Information Dissemination Channel (IDC): A communication channel that can be used by an organization to deliver information to its customers.

Information Dissemination Media (IDM): A device or medium that can be used by customers to receive the information delivered by an organization.

Information Kiosk: An interactive information dissemination medium for customers that includes hardware (usually a monitor with touch screen input) and self-service software and is connected to a central system via Internet or Local Area Network (LAN).

Intelligent Transportation Systems (ITS): Advanced technologies applied to various aspects of transportation to enhance mobility, productivity, energy efficiency, safety and environmental protection.

Interactive Voice Response (IVR): A software application that accepts a combination of voice telephone inputs and touch-tone keypad selections and provides appropriate responses in the form of voice, fax, callback, email or other channel. IVR is usually part of a larger application that includes database access.

Internet: A global network (or web) of interconnected computers and servers enabling users worldwide to share information along multiple channels (e.g., computer and mobile devices). -L-

Light Emitting Diode (LED): A display panel made of blinking electronic lights called LEDs. Alphanumeric (and sometimes graphic) information is displayed on this panel using the pixel matrix formed by these LEDs.

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Liquid Crystal Display (LCD): A display panel made of blinking electronic lights called LEDs. Alphanumeric (and sometimes graphic) information is displayed on this panel using the pixel matrix formed by these LEDs. -M-

Markup Language: A markup language is a modern system for annotating a document in a way that is syntactically distinguishable from the text and interpreted by computers to perform defined tasks.

Mobile Data Terminal (MDT): MDT refers to a collection of an operator control head and an on-board computer that performs a variety of tasks in an in-vehicle environment and is connected to a central computer system via a wireless network. -N-

Near Field Communication (NFC): Near field communication (NFC) is a set of standards for smartphones and similar devices to establish radio communication with each other by touching them together or bringing them into close proximity, usually no more than a few centimeters.

Needs Assessment: A systematic process for determining and addressing LYNX's needs, or gaps that may be identified between existing and projected future conditions.

Next Stop Announcement: An on-board system that announces approaching major stop, intersections and transfer points using on-board DMS and public address system on the bus. -R-

Radio Frequency Identification (RFID): An electronic identification system that uses transponders, receivers and fixed-end systems to identify an object and perform functions as needed.

Real-time: Within a defined short interval (e.g., less than 5 minutes).

Relational Database Management Systems (RDBMS): A relational database that stores data into a collection of tables, which also provides relational operators to manipulate data. Esri ArcSDE (Spatial Database Engine) software can facilitate RDBMS via an enterpise GIS environment.

Reliability: Measure of variability in a system that reflects its ability to deliver desired results consistently.

Replication: Geodatabase replication is implemented using the versioning environment created by ArcSDE technology. It allows a GIS user to copy data from one geodatabase to another, independently edit each dataset, and then transmit those changes so that the datasets in both geodatabases are kept in sync. -S-

Short Messaging Service (SMS): A communication channel that is used to exchange message(s) between mobile devices. Messages can also be sent by a fixed-end computer to a mobile device using the same communication channel.

Smartphone: A mobile phone that is designed to offer computer-like functionalities to its users.

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Software Application: A computer program that allows user to perform advanced functions in a fully- or semi-automated fashion.

Subscription Alerts: A system that sends information via email or SMS in real-time to signed up customers based on their needs and preferences.

Super WiFi: Super Wi-Fi is a term coined by the United States Federal Communications Commission (FCC) to describe a wireless networking proposal which the FCC plans to use for the creation of longer-distance wireless internet connections. This is not related to WiFi in any fashion. -T-

Transit Signal Priority (TSP): TSP is a technology that provides priority green signals to transit vehicles based on rules configured in the MDT. This relies on transmitter installed on the bus and a receiver installed at the intersections. -V-

Versioning: Versioning is the mechanism that enables concurrent multiuser geodatabase editing in SDE geodatabases. It uses an optimistic concurrency data-locking model, which means no locks are applied to affected features and rows during long transactions. It is the default editing environment in enterprise ArcSDE geodatabases and supports complex editing workflows that are required by enterprise GIS systems. -W-

Web Analytics: The collection, analysis and reporting of Internet-usage data.

Web Browser: A program to access information on the Internet (i.e. Internet Explorer, Google; Chrome, Mozilla Firefox).

Website: A collection of interlinked Web pages that include text, image, video and other multimedia content accessible on the Internet. A website is a portal that represents an organization or an individual, and is hosted on a Web server.

WiFi: is a popular technology that allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed Internet connections.

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

Appendices

Appendix B: LYNX Department Preparation Guides and Survey Questions

LYNX GIS STRATEGIC PLAN UPDATE FINANCE INTERVIEW PREPARATION GUIDE Introduction

LYNX is currently updating its Geographic Information Systems (GIS) Strategic Plan and your input will be invaluable for LYNX to continue providing innovative and high quality services to stakeholders. The strategic plan will reflect the current state of LYNX technologies, and will place 5 and 10-year “vision roadmap” for the GIS technology. The solid connection of the GIS Strategic Plan with the ITS Strategic Plan will help to seek and implement technology that will meet the needs of LYNX customers and LYNX Departments and Divisions. The ultimate goal is to position LYNX to continue to be recognized as a leader in ITS and GIS innovative technologies.

GIS technologies utilize location-based information. The term "Location-based” data refers to a broad range of spatial information associated with location elements. Some of this data/information includes but is not limited to bus stop inventory, time point database, route-traces, directions for customers, landmarks/point of interest locations, transfer points, “Where’s my bus?” type of questions, customer pickup/drop off addresses, and incident/accident details. LYNX has awarded a contract to VHB/TranSystems to update the existing GIS Strategic Plan. Our team is joining effort with the team updating LYNX ITS strategic plan. We are going to be part of the organized ITS interview process with management within each department to identify its GIS technology needs. You are encouraged to bring representatives from your department that can provide meaningful input about the location data and GIS technology needs to the interview.

Here are a few highlights of how GIS has evolved to support after the “road map” was set with the 2012 GIS Strategic Plan:

1. A GIS based asset inventory with stops and shelters locations was implemented to keep track of amenities at each bus stop. Information from that system provided accurate information for outsourcing services as trash collection, landscaping and cleaning services. 2. The Transit Planning Boarding Estimation and Simulation Tool (TBEST) is now part of the Title VI compliance evaluation process during Bid service change activities. 3. Real-time GIS data services from Florida DOT, Florida DEM, and NOAA has been incorporated into LYNX’s interactive applications. 2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

The following questions will be asked, for which we request that you reflect and come prepared with this questionnaire completed to provide information and insights at the interview. Please answer the questions based on how LYNX does and should do business from the viewpoint of your department and email your responses to [email protected] by COB 3/1/2016.

Daily Duties and Resources (Data Needs and Data Access Requirements):

1. Please describe your department’s role within LYNX. Please include at least the following in the description, as applicable (be as descriptive as possible, add space as applicable): a. Daily duties performed b. Number of staff members c. Technologies in use d. Data needs e. Interaction with other departments f. Direct interaction with LYNX customers

3. At LYNX, which departments do you work with as part of your daily duties? Which of these departments require exchanging location-based information?

4. Access to what location-based information or technology existing in other departments would be most beneficial?

5. In what format do you obtain or provide required location-based data? What file format is used to store the location-based information? Please describe if any data conversions are required.

7. What tools, if any, do you use to collecting, input, process, and generate location-based data?

9. What formal training have you received on the software tools/packages currently being used for location-based information?

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

11. Regarding location-based data that you work with, can you identify if the data is “current”? Do you have a formal policy or plan for keeping the data current? How often is the data updated?

12. Regarding data access, please answer the following: a. Can users access your data from the Internet (golynx.com, other)? b. Can you access your data through an intranet (inlynx, other)? c. What organizations do you typically interact with that are not on the same network?

13. Are there any written policies or procedures related to collection, maintenance, use or dissemination of location-based data?

Innovation Ideas/Planned Improvements

16. What additional information do you feel would benefit your department in improving existing workflows? Are you aware of databases, software, formats, etc. that are used by other departments and could benefit the workflow in your area as well?

17. What other information related to location-based data you would like us to know and consider in our planning effort?

THANK YOU FOR YOUR ASSISTANCE WITH TAKING THE SURVEY

2016 LYNX GIS STRATEGIC PLAN UPDATE Final Report

LYNX GIS STRATEGIC PLAN UPDATE CUSTOMER SERVICE INTERVIEW PREPARATION GUIDE

Introduction

LYNX has awarded a contract to VHB/TranSystems to update the existing GIS Strategic Plan. Our team is joining effort with the team updating LYNX ITS strategic plan. We are going to be part of the organized ITS interview process with management within each department to identify its GIS technology needs. You are encouraged to bring representatives from your department that can provide meaningful input about the location data and GIS technology needs to the interview.

Here are a few highlights of how GIS has evolved to support staff after the “road map” was set with the 2012 GIS Strategic Plan:

• The LYNX Operations and LYNX Customer Service apps, currently provide ability to display individual bus routes and associated stops in the web browser for any desktop or mobile device. • LYNX GIS staff has published Map Books for each fixed route in the system, including accurate stops and time-points information. These map books are available to drivers and Supervisors and are utilized by HR Training staff to educate new drivers on the routes in LYNX system. • Interactive application streamlines the communication flow from LYNX Operations to LYNX Customer service about traces and description of the active detours. • Real-time GIS data services from Florida DOT, Florida DEM, and NOAA has been incorporated into LYNX’s interactive applications

from the viewpoint of your department and email your responses to [email protected] by COB 3/1/2016.

Daily Duties and Resources (Data Needs and Data Access Requirements):

1. Please describe your department’s role within LYNX. Please include at least the following in the description, as applicable (be as descriptive as possible, add space as applicable): a. Daily duties performed b. Number of staff members c. Technologies in use d. Data needs e. Interaction with other departments f. Direct interaction with LYNX customers

3. At LYNX, which departments do you work with as part of your daily duties? Which of these departments require exchanging location-based information?

4. Access to what location-based information or technology existing in other departments would be most beneficial?

5. In what format do you obtain or provide required location-based data? What file format is used to store the location-based information? Please describe if any data conversions are required.

7. What tools, if any, do you use to collecting, input, process, and generate location- based data?

9. What formal training have you received on the software tools/packages currently being used for location-based information?

11. Regarding location-based data that you work with, can you identify if the data is “current”? Do you have a formal policy or plan for keeping the data current? How often is the data updated? a. Are you able to document the source of your data and verify the accuracy? b. Are there guidelines/documentation in place for data collection procedures? What data maintenance procedures are in use?

13. Are there any written policies or procedures related to collection, maintenance, use or dissemination of location-based data?

Innovation Ideas/Planned Improvements

17. What other information related to location-based data you would like us to know and consider in our planning effort?

THANK YOU FOR YOUR ASSISTANCE WITH TAKING THE SURVEY

LYNX GIS STRATEGIC PLAN UPDATE INTELLIGENT TRANSPORTATION SYSTEMS INTERVIEW PREPARATION GUIDE

Introduction

Here are a few highlights of how GIS has evolved to support staff after the “road map” was set with the 2012 GIS Strategic Plan:

• Work is currently in progress for integration of LYNX bus stop location information with the Clever system. Ultimately, the new Clever system will support the bus sign system and provide a "Talking Bus.” • A pilot project is forthcoming to evaluate using the VUEWorks asset management system to manage LYNX’ building facility asset. • Developed interactive mapping application to compare UA2000 and UA2010 for grant report purposes. Demographic and InfoUSA employees data added to LYNX' GIS databases for improving the grant applications and grant reporting maps. • Regional data for accurate maps is compiled from the Counties in the Service area. • The GIS based asset inventory with stops and shelters locations keeps track of amenities at each bus stop. Information from that system provided accurate information for outsourcing services as trash collection, landscaping and cleaning services.

• Access is enabled to VUEWorks Asset Management system to start adding information and links to documents, related to shelter installation activities and generate reports. • The existing GIS technology will support developing georeferenced surveys for grant funded customer inquiries – some of the tools are Survey123 and GeoForms. • General Transit Feed Specification (GTFS) data and Clever data feed for developers are both available from LYNX' Data sharing portal • Current bus stop inventory database has roughly 100 different stop characteristics and amenities information that allows for evaluation of stop accessibility. The stop work orders for VUEWorks is the unified single entity for coordinating the data and ensuring the minimum possible number of databases containing the data. • APC Summary statistics for weekday ridership and GFI ridership summary per month are available for access from the interactive mapping applications.

Daily Duties and Resources (Data Needs and Data Access Requirements):

1. Please describe your department’s role within LYNX. Please include at least the following in the description, as applicable (be as descriptive as possible, add space as applicable): a. Daily duties performed b. Number of staff members c. Technologies in use d. Data needs e. Interaction with other departments f. Direct interaction with LYNX customers

3. At LYNX, which departments do you work with as part of your daily duties? Which of these departments require exchanging location-based information?

4. Access to what location-based information or technology existing in other departments would be most beneficial?

5. In what format do you obtain or provide required location-based data? What file format is used to store the location-based information? Please describe if any data conversions are required.

6. Do you work directly with LYNX GIS staff for your needs related to location-based information? Please answer Yes or No. If you answered yes, please provide specific

details. If not, please elaborate on your staffing capabilities on how the location- based data needs are met?

7. What tools, if any, do you use to collecting, input, process, and generate location- based data?

9. What formal training have you received on the software tools/packages currently being used for location-based information?

13. Are there any written policies or procedures related to collection, maintenance, use or dissemination of location-based data?

Innovation Ideas/Planned Improvements

17. What other information related to location-based data you would like us to know and consider in our planning effort?

THANK YOU FOR YOUR ASSISTANCE WITH TAKING THE SURVEY

LYNX GIS STRATEGIC PLAN UPDATE EXECUTIVE INTERVIEW PREPARATION GUIDE

Introduction

Here are a few highlights of how GIS has evolved to support after the “road map” was set with the 2012 GIS Strategic Plan:

1. In your opinion, what types(s) of location based information would be most beneficial to LYNX? Please rank from highest benefit (10) to lowest benefit (1). Please list the potential for implementation assuming the listed timeframes:

0-2 3-5 5-10 10-15 Location-Based Data Types years years years years

Directions for Customers Landmarks/Points of Interest Locations Transfer Points “Where’s My Bus” Questions Customer Pick-up/Drop-off Addresses Incident/Accident Location Details Customer feedback - Crowdsourcing Coordinating with County EOC, road closures Risk management support - trespass monitoring Training simulations with local data and traffic conditions Other ______Other ______

2. What location-based data formats (e.g., maps, reports, applications) do you use? Please answer Yes or No.

Static maps: Reports: Interactive maps:

Please describe any current limitations to their use that you have experienced.

3. What LYNX databases should be linked to location-based information?

4. In your opinion are LYNX’ written policies or procedures related to collection, maintenance, use or dissemination of location-based data adequate? Please answer Yes or No. Please explain.

5. What other information related to location-based data would you like to know and consider in our planning effort for the GIS Strategic Plan Update?

THANK YOU FOR YOUR ASSISTANCE WITH TAKING THE SURVEY

LYNX GIS STRATEGIC PLAN UPDATE GEOGRAPHIC INFORMATION SYSTEMS INTERVIEW PREPARATION GUIDE

Introduction

Here are a few highlights of how GIS has evolved to support staff after the “road map” was set with the 2012 GIS Strategic Plan:

• Demographic and InfoUSA employment data is added to LYNX' GIS databases for improving the service evaluation and service change evaluation activities. • Adding a GIS Server technology to support VUEWorks cleared the road for migration of all GIS data sets, maintained by LYNX to SDE geodatabase environment, with Spatial Engine technology for faster access and enhanced editing capabilities. • The GIS based asset inventory with stops and shelters locations keeps track of amenities at each bus stop. Information from that system provided accurate information for outsourcing services as trash collection, landscaping and cleaning services. • The Transit Planning Boarding Estimation and Simulation Tool (TBEST) is now part of the Title VI compliance evaluation process during Bid service change activities. TBEST is also used for configuration of service change scenarios and projecting ridership. • The work order modules within VUEWorks was the key for integration and streamline the stop change activities for providing accurate stop data 1

• The Work is currently in progress for integration of LYNX bus stop location information with the Clever system. • Interactive mapping applications are making data as route and stop level ridership, demographic data from Census and local real time data as weather and road accidents available to LYNX staff, funding partners and customers • Templates for maps for public hearings were created including map books for the entire LYNX system. • A pilot project is forthcoming to evaluate using the VUEWorks asset management system to manage LYNX’ building facility asset. • Access is enabled to VUEWorks Asset Management system to start adding information and links to documents, related to shelter installation activities and generate reports.