Issue No. 1363 | 09.09.19

fl /stanselections

SCOTTISH TRAVEL AGENTS NEWS Serving the Scottish travel trade for over 28 years

John de Vial (ABTA) , Michael Bennett (Osprey Holidays), Ken McLeod (SPAA President) and Matt Purser (The Travel Trade Consultancy) formed a panel to discuss current trade issues at last week’s SPAA lunch and discussion session. Full picture coverage on page 4

Date-a-base WTM registrations Focus on Cruise 15% off river cruises PAGE 2 open PAGE 5-12 from Scotland PAGE 3 PAGE 8 Date-a-base News ABTA to address credit card fraud SEPTEMBER Autumn Seminar & Network Lunch, in Glasgow 5 Edinburgh The Payment Services Directive will be the hot topic of discussion at ABTA’s 10 Travel Gossip Roadshow, Glasgow Regional Business Meetings, taking place in Glasgow on 29th October.

12 STAR Exhibition, Aberdeen The meeting is free for members to attend and provide an opportunity to hear directly 18 Incredible India roadshow from ABTA’s experts on the latest industry developments, trends and policy updates.

24 Taste of Barbados roadshow, Edinburgh ABTA’s experts will discuss the implications for businesses following the latest update 25 Taste of Barbados roadshow, Glasgow to the Payment Services Directive, which is designed to reduce fraud in consumer card payments by introducing enhanced checks through a two-stage verification process when transactions are made. OCTOBER As usual, there will be an opportunity for networking before and after the meetings with 7–9 ABTA Travel Convention, Tokyo other ABTA Members, as well as a chance to meet and engage with ABTA and its senior ABTA regional business meeting 29 management team. – credit card fraud, Glasgow

NOVEMBER 4-6 World Travel Market, London 7 SPAA Annual Travel Awards, Glasgow 19 STAR Exhibition, Glasgow

DECEMBER 5 SPAA AGM & Christmas Lunch, Glasgow

MAY 2020 Advantage Travel Partnerships 15-18 conference, Madeira If Only hosted agents on an action-packed Mexico fam trip. Enjoying an authentic Mexican cooking class are Cathy Dowson (If Only), Tracy Docherty (If Only), Lauren Johnstone (Belle Travel) and Jenny Reid (Charlie Reid Travel).

TIPTO boosts Year 21 supplier Correction portfolio with the addition of The photo on the front cover of STAN 26 August 2019 was not of Louise Uniworld Newton, Balkan Holidays, but of the company’s Lynsey Jones. We regret Uniworld Boutique River Cruise Collection will join the TIPTO supplier portfolio any confusion caused. for Year 21.

The boutique river cruise line will join the organisation with immediate effect, offering agents the chance to discover river cruise itineraries in destinations throughout Europe, Russia, Egypt and Asia.

Agents will have the opportunity to meet the team and get to grips with Uniworld’s latest news and product developments, as well as secure tips needed to successfully sell its river cruise offering.

Managing Director and Editor: EasyJet launches Edinburgh Susan Harris Tel: 07710533902 Email: [email protected] to Verona 190-194 Main Street, Glasgow, G781SL For subscription information contact the above address. EasyJet will launch a new flight between Edinburgh and Verona which Published by S&G Publishing (Scotland) Ltd and will commence 7th December. delivered to every ABTA, IATA, non ABTA, agency in Scotland as well as to home workers, telesales agents, Over 31,000 passengers are expected to use the new service during the first 1 and principals based in Scotland. Registered as a newspaper with the Post Office. The 2 months. editor and publishers cannot be held responsible for any views expressed or for any mistakes or misprints The flight will operate twice weekly over the winter period on Tuesday and Saturday on that may occur. No part of this publication may be an Airbus A320 aircraft. It is the only direct winter service between the two destinations. reproduced without the consent of the publishers

2 Scottish Travel Agents News Issue No. 1363 | 09.09.19 23170 WTM London Print Advert 210x297.qxp_Layout 1 05/09/2019 09:28 Page 1

A world you won’t find online

Get ready to be inspired and watch your business grow Register now london.wtm.com

Follow us #IdeasArriveHere News The SPAA autumn seminar and networking lunch with the discussion ‘Financial protection – where next?’

4 Scottish Travel Agents News Issue No. 1363 | 09.09.19 EUROPE and NORTH AMERICA 2 0 2 1 C O L L E C T I O N

ALASKA | CANADA & NEW ENGLAND BALTIC, SCANDINAVIA & NORTHERN EUROPE MEDITERRANEAN | TRANSOCEANIC

Indulge your passion for imaginative travel experiences in the most alluring corners of the world. includes: Airfare* & Internet From endless summer sunlight in the far reaches of Northern Europe to quaint piazzas across the plus choose one: Mediterranean to the scenic wonders of Alaska, unique destinations await your discovery. FREE Shore Excursions Begin planning your journey today. FREE Beverage Package FREE Shipboard Credit

SAVOUR THE WORLD WITH THE FINEST CUISINE AT SEA™ ABOARD OUR INTIMATE AND LUXURIOUS SHIPS.

CALL OCEANIA CRUISES ON 0345 505 1920, BOOK ONLINE AT OCEANIACRUISES.COM/AGENT or ORDER BROCHURES FROM [email protected]

*Visit OceaniaCruises.com/terms for details.

OCI190803642 Europe and North America 2021 STAN Ad - UK.indd 1 03/09/2019 14:42 Cruise introduces three new APT launches hybrid powered ships new Mekong Through giant makeovers, three Hurtigruten vessels will be transformed to premium, hybrid powered expedition cruise ships. river ship APT is introducing a new river ship for Equipped with battery packs and other green technology, the three ships will operate year-round the Mekong. expedition cruises along the Norwegian coast from 2021 on yet to be disclosed itineraries. The RV AmaMekong will start sailing, This means Hurtigruten – which this summer introduced the world’s first hybrid powered cruise exclusively with APT in October 2020 and ship, MS Roald Amundsen – will add another three hybrid powered ships to what is already will feature bigger suites, more public space, considered the greenest fleet of cruise ships in the world. three restaurants including a new pool area As they are transformed into full-fledged premium expedition cruise ships, the current MS with café, 44 suites and a maximum of 88 Trollfjord, MS Finnmarken and MS Midnatsol, will be renamed MS Maud, MS Otto Sverdrup and passengers on board. The ship will sail on all MS Eirik Raude. APT Luxury Vietnam & Cambodia itineraries from October 2020. New Oceania winter programme Port of Seattle P&O Cruises has announced details of a new winter 2019-20 cruise programme which consists of 14 cruises on Oceana between 10th October and 9th April completes biggest 2020.

Oceana will sail to five different regions including seven itineraries to Spain, Portugal and cruise season yet the Canary Islands, two Northern cruise breaks and one long Caribbean cruise roundtrip The Port of Seattle, celebrating 20 years from Southampton. These cruises are book-ended by repositioning cruises to and from of serving the cruise industry, welcomes Malta which include ports Rome and Barcelona. its biggest cruise season yet with an Select Prices start from £499 per person with extra on board spending available on estimated 1,204,170 revenue cruise applicable holidays and a low 5% deposit. Guests can use their on board spending passengers this year, breaking last money in a number of ways such as shore excursions, spa treatments, hair and beauty year’s record of 1,114,888. appointments, gym classes, shopping on board and dining in the speciality restaurants. The results of a new economic impact report show that the cruise business is worth almost $900 million a year with each homeported ship call contributing $4.2 million to the Shearings offers state’s economy. This year, the Port of Seattle will host the September river three largest cruise vessels on the west coast, leading with the arrival of the Royal Caribbean incentive Ovation of the Seas. The Norwegian Joy Timed to coincide with CLIA’s cruise makes Seattle its homeport this year and its month in September, Shearings sister ship, Norwegian Bliss returns, both Holidays is running a ‘River to double berth passenger capacity. Riches’ agent incentive to help drive 2020 river cruise sales in this key booking period. Holland America Running from now until 30th September, Line debuts agents can earn a £40 Love2Shop voucher for every 2020 river cruise Club Orange booking they make. It can be with any of the ships and cruise lines the operator Claire Dutton, national key account manager and programme features, including A-ROSA, Amadeus Michael Bowers, national sales manager at Shearings Cruises and CroisiEurope. Holidays launch the September incentive. Holland America Line is introducing a unique ‘Club Orange’ programme, providing exclusive benefits and amenities to guests looking to elevate Distinguished speakers for Seabourn their cruise experience. Sojourn world cruise From a private dining venue to priority services and a dedicated concierge hotline, Seabourn sets sail on the 146-day World Cruise: Extraordinary Destinations aboard Club Orange allows guests to opt in to extra Seabourn Sojourn in January and will host a variety of prominent speakers on board. privileges that are available to a limited The line-up is set to join the World Cruise as part of Seabourn Conversations, the line’s onboard number of guests on each cruise. enrichment programme. Club Orange will be included for guests in Highlights include long-distance swimmer Lynne Cox; National Geographic photographer Neptune and Pinnacle Suite categories, and the Alison Wright; U.S. astronaut John Creighton; and Zelda La Grange, a former private secretary program will be available to purchase for a small to Nelson Mandela. number of non-suite staterooms on each sailing.

6 Scottish Travel Agents News Issue No. 1363 | 09.09.19 SEE YOU ON THE MOON

Silver Moon. Discover a new world of travel. Arriving August 2020.

For more information visit silversea.com or speak to your Regional Sales Manager. For reservations please call 0207 340 0700. Cruise Celestyal new and Enjoy a CMV cruise Cruise and Maritime Voyages is offering three agents plus a extended itineraries guest the chance to win a cruise in a new competition that including the Adriatic runs until the end of the month. The three night cruise on board Magellan departs from the London Celestyal Cruises has released its 2020/2021 brochure Cruise Terminal at Tilbury on Sunday 15th December sails along the featuring new and extended itineraries as the once seasonal- River Seine to the medieval city of Rouen, a chance to wander through only operator looks towards sailing year round. the Christmas Market stalls of seasonal gifts, hand-crafted decorations In 2020 Celestyal Cruises sets sail in the Adriatic for the first time and tasty treats. Later discover Honfleur with its cobbled streets and with its new seven-night “Romantic Adriatic” itinerary which sails picturesque old harbour before returning to London Tilbury. four departures in December visiting Venice, Corfu, Patras, Kotor, For their chance to win, all an agent needs to do is make a CMV Dubrovnik and Split at a time when these popular destinations are far booking during September. less crowded than during the summer months.

Also new for 2020/2021 are one-time cruises including a three-night cruise from Cyprus to Athens with a stop in Turkey; a five-night itinerary from Athens to Venice with stops in Montenegro and Croatia and a Savings on European seven-night cruise that takes guests from Venice to Athens with two overnight stays in both destinations. getaways with Emerald Customers can join Emerald Waterways in 2020 and save New for 2021 is a special, seven-night “Steps of Paul” itinerary, which up to £1,150 per couple when booking 2020 European traces the footsteps of St. Paul, the Apostle, across the Mediterranean river cruise before 30th September. on an exclusive sailing on 16th October. They will receive a free Premium Drinks Package giving them In 2020 and 2021 Celestyal will also introduce 14-night sailings unlimited on board drinks, and €150 per cabin to spend on board. visiting Greece, Cyprus, Egypt, Israel and Turkey. Due to its continued popularity, Celestyal will also expand it’s “Idyllic Aegean” itinerary It is possible to also exchange the €150 per cabin on board season through October. A new feature on its “Eclectic Aegean” credit for £150 towards one of Emerald Waterways’ city stays and itinerary will allow guests to now embark from Heraklion, Crete in combine it with the customer’s itinerary. addition to Piraeus/Athens and Istanbul.

15% BASED ON DISCOUNT ON SCOTLAND 2020 SAILINGS† DEPARTURES Plus RECEIVE A FREE EXCURSION PACKAGE WORTH UP TO £330PP ON SELECTED SAILINGS

1,200 Miles on the Danube Treasures of Burgundy Tulip Serenade INCLUDED IN YOUR FARE: and Provence • Return flights 10-nights 7-nights 7-nights • Non-UK transfers August and October 2020 March – October 2020 April – May 2020 Vienna - Bucharest Lyon Roundtrip Roundtrip • Accommodation aboard Amadeus Silver II Amadeus Provence Amadeus Queen your river cruise ship • Gourmet dining with wine, River View Cabin 1-NIGHT River View Cabin from River View Cabin from PRE CRUISE beer and soft drinks at from £2,359pp STAY IN £1,459pp £1,599pp BUCHAREST lunch and dinner French Balcony French Balcony Cabin from French Balcony Cabin from • 24-hour tea and coffee £2,899pp £2,199pp £2,099pp Cabin from station £3,569pp £2,869pp £2,549pp Suite from Suite from Suite from • Complimentary Wi-Fi £2,699 £1,599 £1,999 Solo prices from Solo prices from Solo prices from • Complimentary bicycles

DANUBE | RHINE · MAIN · MOSELLE | RHÔNE · SAÔNE | SEINE | THE DUTCH AND BELGIAN WATERWAYS *Prices based on 1,200 Miles on the Danube - 13.10.20 sailing; Tulip Serenade - 06.05.20 sailing; Treasures of Burgundy and Provence - 09.04.20 sailing; †Valid until 30.11.19. Free excursion package valid on any new 2020 bookings made from 01.09.19 - 30.09.19.

Amadeus River Cruises STAN advert.indd 1 05/09/2019 09:51:49 8 Scottish Travel Agents News Issue No. 1363 | 09.09.19 River Cruis by A-ROSA lifestyle cruises offer you intimate and relaxing holiday experiences, exploring renowned riverside cities and breathtaking landscapes. You can look forward to comfortable premium cabins, extensive sun-decks, tasty culinary delights plus cultural excursions to exciting destinations and landmarks – everything you need for an unforgettable holiday. You choose how much you want to do, and we’ll take care of the rest...

Cruise these great European Waterways with us... Danube • Rhine • Moselle • Dutch & Belgian Waterways • Rhone & Saone • Seine

* Children cruise FREE ^ y A-ROSA... Home Connect FREE Wh ch se Service on all on all  All inclusive board basis A-ROSA Cruises A-ROSA Cruises  Return coach travel, with FREE Wi-Fi on board, regional fl ights from local airports or rail travel from St Pancras  Services of a Shearings Cruise Manager  A-la-Carte Speciality Dining† available in addition to the Gourmet Buffet Dining with LIVE Cooking Stations  Flexible dining and free seating arrangements  Facilities on board include a SPA, Gym, lounge areas and extensive sun decks  Included excursions  On board entertainment

*Selected postcodes, alternatively Home Connect to your local airport or railway station. ^Subject to availability and T&C's. †For a supplement, payable on board.

facebook.com/groups/shearingstradeteam Need to talk to us online – visit shearingsagent.com and talk to us via webchat

STAN News - AROSA.indd 1 04/09/2019 14:37 Cruise AmaWaterways Silversea new ship one step closer Last week Silversea’s new ship, Silver Moon, touched water for the first time at launches 2020 Fincantieri Shipyard in Ancona, Italy. brochure A momentous milestone in the eagerly awaited ship’s build, the float out was marked by a celebratory event and a traditional coin ceremony, held in the presence of top-level featuring savings representatives from Silversea and Fincantieri. AmaWaterway, has launched its 2020 Silver Moon’s maiden voyage between Trieste and Rome (Civitavecchia), departs 6th August brochure. Following a record-breaking 2020 spending her inaugural season in the Mediterranean, before crossing to the Americas year in 2019, the company introduces in November. another new ship, AmaSiena, along with the addition of unique itineraries and new land extensions including an itinerary specifically curated for the AmaMagna.

To coincide with the launch, the luxury river cruise line has announced early booking savings of up to £1,000 per person, with combinable complimentary flights and overseas transfers for European cruises.

All European cruises are offered with savings of between £400 and £1,000 per person, plus free flights from a choice of six UK departure airports and overseas transfers.

Meanwhile, guests booking a Mekong Global Travel Group held a Cruise Training event in Liverpool after which agents were treated to lunch cruise will enjoy savings of £400 or £800 and a tour on board Azamara Journey per person, depending on the time of year.

Britain’s leading independent cruise line presents

Aberdeen Specialists in no-fl y cruising holidays Marco Polo SAVE Dundee Magellan UP TO

Glasgow 50%* Summer 2020 Cruise Collection Greenock Magellan Newcastle Tyne • Traditional British cruise experience Magellan Belfast Marco Polo • Smaller to mid-sized cruise ships Magellan Liverpool Hull Magellan Marco Polo • Departures from Northern England, Scotland and N. Ireland Astoria • Exceptional value for money and choice • Great deals for singles and groups

Magellan Marco Polo Astoria

Norwegian Fjords - Baltic Cities - British Isles - Iceland & Faroes - Land of the Northern Lights - River Seine - Spain, Portugal & Morocco - South & - Mini Cruises

INNER Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk W Subject to availability. Terms & conditions apply. Off ered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise AWARDS & Maritime Voyages. Calls cost 7p per minute plus your telephone comany’s access charge. *Book by 9th December 2019. 2018 B e e s in ABTA V9945. 5245 t Cruise L

10 5245Scottish STAN 135x188.indd Travel Agents 1 News Issue No. 136328/08/2019 | 09.09.19 11:32 FLY/CRUISE

FARES AVAILABLE

FROM SCOTTISH AIRPORTS

CRUISE MONTH OFFER

FOUR EXTRAS + A BONUS DEAL

Book select 2020/1 holidays by 31 October, 2019 and your clients will receive • Up to USƒ„ onboard spending money • † % Reduced Deposit • Complimentary Pinnacle Grill Dinner Book select 2020 sailings during the month of • ƒˆ† Beverage Card (for Kids or extra guests) September and your clients will receive special • Verandah and Suite guests also receive a Premium Internet Package Cruise Month benefi ts

We have been showing guests the marvel of the Great Land since 1947 - longer than any other cruise company, even longer than Alaska has been a state! ‘We are Alaska’ will take you deep into the heart of the Great Land on your very own journey to becoming an expert in Alaska!

Learn, Earn, Win, Share, Party, Travel & Experience Training modules, desk top info packs, on-line video, incentives, webinars, educational travel experiences, fun Alaska party events, shared consumer event opportunities and much more. Join The Fun and Find out more @HALwearealaska #HALwearealaska

WAYS TO BOOK: Reservations Online POLAR Online: via www.hollandamerica.co.uk and click on partnerships Reservations by Phone Call    CELEBRITY CAMPAIGNS DREAM. DISCOVER. EXPLORE. Are your customers dreaming of a holiday where they’re wrapped in award-winning modern luxury from start to finish? It’s easier than ever to make their dreams come true with our end of summer offer.

Book an eligible Ocean View stateroom or above from 29 August–18 November 2019 on select sailings departing September 2019 through May 2021 and your customers can enjoy: • A complimentary Classic Drinks Package for two (worth over £750 per person)* • $300 to spend on board* • Gratuities included on sailings from Southampton* Half price cruise fare plus a Non-alcoholic Drinks Package for additional family • members in the same stateroom or suite*

BRAND NEW 8-NIGHT MAIDEN 8-NIGHT CELEBRITY APEXSM SPAIN & PORTUGAL VOYAGE NORWEGIAN FJORDS Sail date: 5 April Sail date: 3 May 2020 ITINERARIES – Sailing from: Southampton Sailing from: Southampton SAILING FROM Ocean View from £1,799pp* Ocean View from £1,699pp* SOUTHAMPTON Cruise only. Cruise only.

Your customers can be among 10-NIGHT 10-NIGHT the first to set sail on our NORTHERN EUROPE UK, SPAIN, PORTUGAL ^ revolutionary new Edge Class® CAPITAL CITIES & FRANCE ship, Celebrity ApexSM as she Sail date: 13 April Sail date: 10 May makes Southampton home for her Sailing from: Southampton Sailing from: Southampton inaugural European season. Ocean View from £1,899pp* Ocean View from £1,979pp* Cruise only. Alternative sail date 23 April Cruise only.

FOR ALL THE DETAILS VISIT CELEBRITYCENTRAL.CO.UK

*Terms and conditions apply. All advertised prices are in GBP, are based on cruise only, are per person and based on two people sharing the same eligible stateroom. Single price supplement applies. Prices are subject to change during the promotion. This promotion applies to new bookings of an eligible Ocean View Stateroom and above (Guarantee Staterooms bookings in classes Z, Y, X, XC, XA and W are excluded) on selected sailings of 4 nights or greater departing 1 Sept 2019–2 May 2021 and booked 29 Aug–18 Nov 2019. The first two guests named in Eligible Bookings will receive the following benefits: a Classic Drinks Package and an onboard credit of $300 per stateroom. Eligible Bookings on sailings departing from Southampton in Ocean View or higher category staterooms will additionally benefit from Prepaid Gratuities. Third, Fourth and Fifth guests named on an Eligible Booking and occupying the same stateroom in the Eligible Booking will each receive a non-alcoholic drinks package and a saving of 50% from their applicable cruise fare excluding cruise taxes and fees. The Classic Drinks Package is available for selected drinks only, does not include room service, in-stateroom purchases, mini bar items or souvenir glasses. Service charges may apply to certain on-board purchases, and are not included in the pre-paid Gratuities offer. The Classic Drinks Package includes selected individual beverage items up to $9 (retail value) available on board, this is inclusive of cocktails, spirits, wines, beer, sodas, bottled water, juices, mocktails, premium coffee, premium tea and more. Bottles of wine are not included. Please drink responsibly. Visit celebritycentral.co.uk for more details. ^Cruise sales Southampton–Barcelona.

Cel_STAN_FP_Aug19_v3.indd 1 28/08/2019 13:55