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Wednesday 23rd October 2019 Let’s chat - 1300 682 000 | mtatravel.com.au/joinus NCL’s Free at Sea Earlybird Albatross NORWEGIAN Cruise Line is Tempo insolvent trading ALBATROSS Tours is advising today highlighting its Free at Sea EXCLUSIVE received from Tempo Holidays agents have until 31 Oct to take promotion, giving away five free TEMPO Holidays had been NZ, but again this was insufficient advantage of its earlybird deal, offers & is available until 30 Oct. trading while insolvent since to keep the business going. which is offering travellers $300 The offer includes a beverage 26 Jun 2019, according to The administrator says that if per person worth of savings. package, speciality dining package preliminary investigations into a formal determination is made For more information, head to and more - see the cover page. the company, which collapsed that the company was insolvent page eight. three months later (TD 20 Sep). from 26 Jun “we estimate a A new report from Laurence potential claim of insolvent Fitzgerald of accounting firm trading against the directors”. MORE William Buck, notes a declining The report also notes that three cash position because its parent unnamed creditors may have VIETNAM & company Cox & Kings India did received preferential payments NEW not help fund a shortfall during totalling about $171,000 in the EXPLORATIONS CAMBODIA a period of “comparatively low lead-up to the collapse. 2020-21 OUT NOW! receipts from customers”. Overall, unsecured creditors BROCHURE Prior to that, in Apr and May are owed about $38.5 million, 2019, a total of almost $5 million while staff entitlements amount was advanced from Tempo to $1.16 million plus several to its overseas parent, but an outstanding expense/travel agreement with Cox & Kings’ claims and reimbursements. bankers implemented in Jun The firm’s revenue was split placed severe restrictions on how roughly 66% to Bentours and 33% funds could be used - including to Tempo Holidays, & sales were repayment of this money up about 14% over the last year. despite it being required to fund MEANWHILE the operations in Australia. administrator’s report also Other key cash flow issues at confirms that attempts to sell the Tempo included the withholding business are ongoing, with a total of about $789,000 in customer of 21 parties expressing interest, payments by American Express. 17 of whom were provided access * A prop-up payment of $3m was to further information. FLY FREE Three non-binding indicative 12 DAYS FROM ONLY Today’s issue of TD offers were received and $3,995*PP TWIN SHARE assessed, and a preferred bidder Travel Daily today has seven was identified a week ago, on 16 pages of news, a front cover Oct, who is currently undertaking page for NCL, a photo page for further due diligence on an Destination Canada, plus full exclusive basis. pages from: Another meeting of creditors is ORDER TODAY • Albatross Tours scheduled for 3pm on 28 Oct at *Conditions Apply. • Travel Trade Recruitment the InterContinental Melbourne.

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Wednesday 23rd October 2019 A division of Entire Travel Group Serko trade pause Viva Winter release SERKO has paused trading Airport report slammed VIVA Holidays has produced its pending a further announcement AIRLINE bodies have slammed (A4ANZ) Chair Graeme Samuel first dedicated Canadian Winter from the company. the Productivity Commission’s said “We note the Final Report is Wonderland brochure. Serko’s new expense Final Report of its Inquiry into the largely unchanged from the draft, The 2019/20 publication management tool Zeno went live Economic Regulation of Airports despite the raft of submissions & features activities and packages with NDC direct booking through and urged the government not to credible evidence the Productivity that include snowmobiling, the Qantas Distribution Platform adopt its recommendations. Commission received in favour of dogsledding, snowshowing, ice on Mon (TD 21 Oct). The report was sent to the modest, sensible reform. walking and sleigh rides. government on 21 Jun and made “There is a pragmatic, light- public yesterday, and says that handed solution on the table:

a territory tour takes the monitored airports - Sydney, independent commercial Melbourne, Brisbane and Perth arbitration to resolve disputes.” TIME - “have significant market power Meanwhile, the Board of Airline WIN in aeronautical services, but they Representatives of Australia TICKETS ON THE GHAN EXPEDITION have not systematically exercised (BARA) said the report “continues their market power to the to downplay the genuine and detriment of the community. legitimate concerns international “There is no justification for airlines have over the provision significant change to the current and pricing of airport services. form of regulation of aeronautical “International airlines ask the services at any of these airports Australian Government to take at this time,” it says. the known problems in airport The final report also stated that services seriously; and that an airport-specific negotiate- commercial arbitration, rather arbitrate would be detrimental than revamped monitoring, fits & found that although prices are with delivering value for money likely high for jet fuel, “there is no in airport services and supporting role for new access regulation”. efficient aircraft operations,” Airlines for Australia and NZ BARA said in a statement. HOW DO YOU SELL TERRITORY TOUR To download the final report, THE GHAN EXPEDITION 10 DAYS 9 NIGHTS CLICK HERE. New Edition for TO YOUR CLIENTS? * West Hollywood from $3,999 pp BridgeClimb & dine THIS WEEK’S PRIZE IS: MARRIOTT International RM WILLIAMS BELT PLUS OPTIONAL ULURU UPGRADE has announced the 12 Nov BRIDGECLIMB Sydney has 2019 opening of the new West partnered with Sydney Cove area FIND OUT MORE ANSWER HERE Hollywood Edition Hotel, located restaurants Bennelong and Quay. at 9040 Sunset Boulevarde. Starting from $500, packages The property claims to bring the invites couples and groups to “first true luxury hotel experience book a climb and then enjoy to the Sunset Strip,” and will either a three-course meal at offer 20 one-of-a-kind residences Bennelong at Bennelong Point or alongside its 140 guest rooms and a six- or 10-course menu at Quay 50 suites. in The Rocks.

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Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 2 Discover Spain’s central region in the October issue of travelBulletin.

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Wednesday 23rd October 2019 AW seals pact A&K Europe out ABERCROMBIE & Kent has Window ADVENTURE World Travel has be part of the range. released its latest European announced a new partnership Hurtigruten Asia-Pacific MD, portfolio, which includes a range Seat with Hurtigruten Cruises, as the Damian Perry, said he believed of private journeys to more than latest step in the wholesaler’s the partnership would benefit the 30 countries. LOOKING for the ultimate plan to help fill the void left by trade enormously. New for the collection is Christmas experience, but can’t the collapse of Tempo Holidays He said Adventure World MD Azerbaijan, Georgia and afford a trip to Lapland to visit and Bentours (TD 09 Oct). Neil Rodgers and his team were Armenia; a Holland, Belgium and the man in red himself? The new agreement will “like minded, have a genuine Luxembourg combination; the The Gaylord National Resort see the Travel Corporation commitment to sustainability Ancient Wonders of Turkey & in Maryland, USA, has your US subsidiary incorporate and remain customer and trade Greece tour; Southern England; Christmas dreams sorted. Hurtigruten expeditions into its partner focused like no other”. Connoisseur’s Prague, Saxony & Visitors to the hotel this festive customised itineraries, as part of Rodgers said Hurtigruten was Berlin; and a Nordic Adventure. season will have the chance a burgeoning range across the an exceptionally well-aligned For info, call 1300 590 317. to book a “Christmas Dreams Nordics and Scandinavia. strategic partner which would Suite”, complete with garland, Under the pact, Adventure allow Adventure World to launch wreaths, lights and stockings. World agents will have full access into new destinations “with a Intrepid festivals The room, which is scented to Hurtigruten’s booking system, complementary unique and INTREPID Travel has launched with fir trees, offers guests with real-time availability and diverse product offering”. its 2020 collection of festival “lavish decor”, along with warm pricing, and a range of exclusive packages, offering travellers four fuzzy socks, seasonally scented offers for Australia and NZ. Disneyland deal new tours. bath products, and a snack Hurtigruten product on offer Options include the Russian basket filled with holiday treats. Resort in will include the cruise line’s DISNEYLAND Permafrost Railway & Ysyakh And if that’s not festive California is offering a “four days Original Coastal Voyage and the Festival; the Papua New Guinea enough, guests also have access for the price of three” ticket offer new Expedition Norway cruise Firedance Festival; the Classic to the resort’s Christmas on the for Australian and NZ residents. offering (TD 03 Sep). Rajasthan Holi Festival; and the Potomac experience. Valid until 31 Mar for travel until Core land-based excursions Louisiana Mardi Gras tour. “Joy to the World” indeed. the end of 2020 - click . offered by Hurtigruten will also HERE CLICK HERE for more info.

Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 3 Love Lorelle support

Wednesday 23rd October 2019 Air NZ to fly New York non-stop AIR New Zealand’s new direct He said the decision to suspend flights between Auckland and the long-running London New York (TD breaking news) service had been difficult, but will see the carrier “accelerate market dynamics had affected its ambitions for North America,” performance in recent years. according to acting CEO Jeff “Today Kiwis have more than McDowall. twice the number of ways to fly Announcing the thrice weekly to London than a decade ago, and Boeing 787-9 services this preferences have changed. ENCORE Journeys held its CTM AGM demo annual Love Lorelle Cocktail morning, McDowall said visitor “Less than 7% of all airline CORPORATE Travel Party on 16 Oct, raising funds for growth to New Zealand was travellers between Auckland Management (CTM) will hold Carrie’s Beanies 4 Brain Cancer. strongest from North America, and London chose to fly via Los an investor showcase event for Held in memory of Encore and the performance of the new Angeles last year,” he said. the first time at the completion Journeys’ team member Lorelle service to Chicago was exceeding McDowall said it was important of its Annual General Meeting Taylor, who passed away from expectations. to focus on markets with the (AGM) in Brisbane on 06 Nov, the the cancer in Jan 2017, the event The new route will utilise greatest opportunity for long- Australian Financial Review has was attended by Wendy Taylor, aircraft freed up by the cessation term profitable growth. reported. Lorelle’s mother, as well as family, of the airline’s Los Angeles- “Air New Zealand is strongest Select shareholders will be friends, suppliers and members London services, which will also when operating direct flights invited to hear more about of the wider travel industry. see the closure of Air NZ’s UK to and from our home base, Corporate Travel Management’s Last week’s event raised over crew base and sales operation. and this reset will put us in the focus for the 2020 financial year $9,000, bringing the total raised “New York has been an best possible position to take and beyond, and experience by the initiative to over $19,000. aspiration for Air New Zealand for advantage of increasing demand a demonstration of its travel Pictured is the Love Lorelle some time, and withdrawal from across the Pacific Rim.” technology developed by the committee: Olivia Weatherley, the Atlantic will free up aircraft Tickets for the New York flights technology team. Nicola Bowman, Kathy Gambell, capacity to make this milestone a will go on sale shortly, subject to CTM’s AGM will be held at The Deb Wilkinson and Bill Clohesy. reality,” McDowall said. landing slot confirmation. Brisbane Marriott Hotel.

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Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 4 FCTG gets Womenwise

Wednesday 23rd October 2019 ATIC backs regional Ruby arrives in Syd THE Australian Tourism Industry PRINCESS Cruises’ superliner Council (ATIC) has voiced its Ruby Princess docked in Sydney support for the renewed focus this morning, marking the ship’s by the Morrison Government on maiden arrival to her homeport. regional tourism. Michelin Star Chef Curtis The move follows yesterday’s Stone, who designed a new six- release of the Tourism Research course fine dining menu which Australia commissioned study is available onboard restaurant into regional visitor dispersal (TD SHARE, welcomed Ruby Princess, FLIGHT Centre Travel Group’s addressed attendees. yesterday), which called out that and triggering a fireworks display (FCTG) annual Womenwise “While the agenda is enjoyable, Australian tourism’s next long- as the ship entered the harbour. event was held yesterday, with the themes we discuss have big term visitor economy strategy Ruby Princess will be activated the company announcing a goal picture significance so we take - Tourism 2030 - will have regional with MedallionClass in Jan 2020, for 2020 to reach 50% of senior this event – and our Womenwise tourism at its centrepiece. making her the first “smart-ship” leaders across Australia. movement – very seriously,” Exec Director Simon Westaway homeported in Australia (TD 14 The Brisbane event saw 480 Cooper said. said ATIC had been consistently Aug). females converge on Howard The event comes off the back calling for a sharper focus and Ruby Princess departs this Smith Wharves to hear that the of the success of Womenwise’s deliberative policy to develop evening for a 10-night cruise to Womenwise committee plans to first-ever leadership course greater regional visitor dispersal, Brisbane, kicking off what will achieve the 50% target - which for women; the Womenwise beyond day trip travel from be Princess Cruises’ biggest ever would entail a 7% increase Leadership Summit, held in Aug capital city gateways, despite Australia & NZ deployment over from the current number - (TD 04 Jul). consistent record domestic and the 2019-2020 season - a 25% through a change in recruitment Women make up 70% of FCTG’s international visitor figures and increase on last season. processes and a slew of internal Australian employees. “the great appeal of Australia’s Ruby Princess joins Majestic promotions. regions”. Princess in sailing out of Sydney. The theme for this year’s event was “the inspirational Two ships in Vila women who support you”, with VANUATU’S Port Vila welcomed ACCOMMODATION a lineup of speakers including two large cruise ships for the WELCOME to Accommodation Updates, Travel Daily’s Wed feature. Love Your Sister founder Samuel first time in one day on Tue, If your property has undergone some recent changes you would like Johnson, former FCTG executive with Princess Cruises’ Majestic to make the industry aware of, send a brief description with an image and Goddess in the Boardroom Princess and P&O Cruises’ Pacific to [email protected]. founder Rachel O’Brien and Aria both visiting the destination. mining engineer Turia Pitt. The visit was Majestic Princess’ Sinalei Reef Resort & Spa in Samoa has Womenwise founder and FCTG maiden call to Port Vila. opened a new beachfront bar, Tuna’s Global Peopleworks Leader Both ships brought about 5,000 Landing. The bar features three hammocks, Carole Cooper (pictured) also guests to the city. two chair hammocks, eight all-weather beanbags & a shaded deck. Smoothies, soft drink, coffee, beer and wine, an assortment MARKETING of snacks, including cake, sandwiches & ice cream, are all on the menu. COORDINATOR Sea Change Villas has added three new Macquarie Park, Sydney beachfront villas to its existing collection of self-contained boutique villas on Rarotonga, Are you a talented marketer looking for Cook Islands, bringing the total number up a new challenge? to 15. The villas each have their own private The Business Publishing Group has swimming pools, lagoon views and tropical several leading news publications garden surroundings. A new BBQ facility, private boardwalk with direct spanning travel, cruise, business events and pharmaceutical sectors and is beach access, and new activity equipment such as kayaks and bicycles looking for a team player to join our growing sales and marketing division. have been added. The resort signage and pathways were also refreshed. This role requires you to coordinate and execute marketing plans and Offering views of the Melbourne skyline and strategies across social and traditional channels to enable the business to raise awareness, increase interest and drive sales. an intimate garden setting that seats up to 40 people, QT Melbourne will open its If you have a minimum three years experience in marketing with relevant Secret Garden Bar to the public tomorrow. formal qualifications, apply today. In collaboration with Victorian distillery Four Email your confidential CV with Cover Letter to Pillars, the Secret Garden Bar will offer a [email protected] before 31/10/2019 bespoke drinks menu featuring a collection of Four Pillars gins and a cocktail list, as well as a food menu with dishes such as the “Gin Pig Skewers” with marmalade glaze.

Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 5 CSP 2019 Canada Mega Fam A GROUP of 30 agents has just returned from the Canada autumn adventure of a lifetime after winning a spot on the Destination Canada Air Canada Mega Fam. Wed 23rd October 2019 Divided into five small groups, the agents explored diverse itineraries covering British Columbia, Banff, Lake Louise, Manitoba, the Northwest Territories and Yukon Territory, hosted by Destination Canada, Destination British Columbia and Air Canada. “At the end of the famils the groups came together in Vancouver to share our experiences and educate each other on these amazing destinations,” said Nathan McLoughlin, Director – Trade, Destination Canada GSA. The agents spent a couple of days discovering the hidden gems of Vancouver and also attended the BC Seller Expo. The Mega Fam showcased the compelling range of product and experiences on offer in Canada during the autumn shoulder season and even included a little taste of winter, with heavy snowfalls in Yukon creating a winter wonderland for the agents.

NORTHERN Lights viewing at Blachford Lake Lodge.

THE Banff Group with Main St in the background.

THE Banff Group at the top of the Banff Mountain Gondola.

THE group enjoying Capilano Suspension Bridge Park in Vancouver.

THE BC Group whitewater rafting in the Thompson Okanagan region at Wells Gray Provincial Park.

THE Manitoba Group in Churchill with the Frontier’s North Adventures Tundra Buggy.

THE whole group at Flyover Canada in THE whole group out the front of the Vancouver with the harbour in the background. VIA Rail Train Station in Vancouver.

THE Yukon Group on THE Yukon Group the Dempster Highway in overlooking Dawson City Tombstone Territorial Park. after a fresh snowfall.

Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 6 Celebrating tourism in TNQ

Wednesday 23rd October 2019 Korean schedule NRL Nines to Perth KOREAN Air will increase TOURISM Western Australia the frequency on its Incheon- has secured the NRL Nines for Brisbane route from four times Perth next year. a week to daily for the northern To be played on 14 and 15 Feb winter season. at HBF Park, it marks the first From 27 Oct to 28 Mar, time the pre-season tournament TOURISM Tropical North Excellence. destinations also seeing upped will be played in Australia, having Queensland (TTNQ) celebrated Tourism Port Douglas Daintree frequency are Auckland, Beijing, been hosted in Auckland since its the successes of the local industry Chair Tony Baker was also Guam, Honolulu and Manila. inception in 2014. at Tjapukai Aboriginal Cultural acknowledged for his outstanding Seasonal schedule changes “It will be a great time for Park last week. contribution to the industry, will also see the launch of new people from interstate to visit & The annual awards night and Cairns Airport Tourism flights to Asian destinations Clark, experience Perth’s summer,” said saw Cairns Convention Centre Development Manager Jana Hangzhou and Nanjing. WA Tourism Minister Paul Papalia. GM Ross Steele inducted as a Stankovich won the Young TTNQ Life Member and The Achiever Excellence Award. Crystalbrook Collection took The Customer Service WIN A home the Chair’s Award for Excellence was shared by Small World Journeys’ Deb Ieri and Bad Seabourn dining Fishy Jet Boating Cairns’ Malcolm Rothall. This month Sun Island Tours and Travel Daily are giving agents SEABOURN has announced its The TTNQ Award winners are the chance to win a seven-night Deluxe Superior Croatian Cruise new expedition ship, Seabourn pictured. for two people, valued at up Venture, will feature eight dining to $6,713. venues, including The Colonnade, To win, simply tell us which which will offer meal options for ACTE report out fabulous Sun Island Tours breakfast, lunch and dinner. MOVES toward end-to-end destination is shown in each of our holiday snaps every day during The restaurant will be located business travel management October and have the most creative answer to the final question. towards the aft of deck five, and programs are being hampered Send your answers to [email protected] will host theme nights featuring by a lack of support within their menus created by Michelin- business to spend on IT systems, starred chef Thomas Keller. and travellers’ unwillingness to change their behaviour, a report Q16. from the Association of Corporate Graffiti on Eclipse Travel Executives (ACTE) reveals. SCENIC Luxury Cruises and Based on a survey of 276 travel Tours has unveiled three custom buyers from around the world, installations on boardScenic the report found one-in-five had Eclipse by the famous British a fully integrated system, while graffiti artist Carl Hush. 72% said they had programs The works were installed over a that were “at least somewhat two-day period while the vessel integrated”. was in port in Rotterdam. The report noted that travel Hush’s geisha-inspired works, managers saw integrated systems which depict the female form, as a way of controlling expenses, Hint: This hill located in the Old City of Jerusalem and has for thousands feature prominently in the ship’s improving traveller tracking to of years has been venerated as a holy site, in Judaism, Christianity, and Islam alike. Koko’s-restaurant, and combine comply with their duty of care, traditional colours and modern and to reduce the risk of fraud. Terms and conditions graffiti style. Download the full report HERE. LOOKING FOR A SPECIFIC INDUSTRY SUPPLIER? CLICK HERE FOR THE 2019 AFTA TRAVEL PAGES SUPPLIER DIRECTORY

EDITORIAL ADVERTISING AND MARKETING Suite 1, Level 2, 64 Talavera Rd Editor in Chief and Publisher – Bruce Piper Sean Harrigan, Hoda Alzubaidi and Macquarie Park NSW 2113 Australia Editor – Jasmine O’Donoghue Lisa Martin PO Box 1010 Epping NSW 1710 Australia www.traveldaily.com.au Contributors – Adam Bishop, Sarah Fairburn, [email protected] Tel: 1300 799 220 (+61 2 8007 6760) Travel Daily is part of the Business Nicholas O’Donoghue, Myles Stedman, Janie Publishing Group family of Medbury, Jenny Piper, Christian Schweitzer, BUSINESS MANAGER Travel Daily operates by paid subscription business events news publications. Sarah Beyer Jenny Piper to people within the travel industry - sign [email protected] Produced each weekday since [email protected] up at www.traveldaily.com.au. 1994, Travel Daily is Australia’s Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel leading travel industry publication. Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

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