OCTOBER, 2013 VOLUME 23 e-SECURITY POST CAPSI & APDI…...

QUALITY COUNCIL OF service rates.

TO DEVELOP STANDARDS & Kunwar Vikram Singh has already informed the CERTIFICATION FOR PRIVATE Ministry of Home Affairs as well as Ministry of GUARDING COMPANIES Labour & Employment about this CAPSI- QCI venture. The draft document will be circulated to the entire membership for their comments. We plan to introduce this scheme at our national conference to be held at New Delhi on December 14-15, 2013.

CAPSI has signed an MoU with Quality Council of India (QCI) on September 30, 2013 to establish mechanism for undertaking Voluntary Quality Initiatives including development of standards/criteria, certification framework, training, awareness and handholding. The Prominent Industry leaders and national office scheme will be jointly manage by the CAPSI & bearers of CAPSI including Mr. Neil Prasad, QCI. Through this initiative CAPSI will commence Chairman G4S, Mr. Anil Puri, Vice Chairman– processes to set standards for the Security CAPSI, Mr. Jasbir Wasu, VP-CAPSI, Mr. Mahesh Service Providers. So far we have been working Sharma-Secretary General-CAPSI, Mr. Ajit Singh, for setting standards for the security guards and Treasurer-CAPSI, Col S. Jetley ED-CAPSI, Ms related job roles. This scheme will help us to Bhavna Gupta-Sr Manager-CAPSI, Ms Kiran develop standards processes in line with best Singh EA were present at the MoU signing international practices which will enhance the ceremony. Mr. B Venkataram Secretary General image of our industry nationally and of QCI signed the MoU in the presence of Mr. internationally. The Quality Ratting will have Anil Jouhri CEO of the National positive impact on the End Users of our services. Accreditation Board for Certifying Bodies Thereafter we shall be able to command better (NABCB).

*QUALITY COUNCIL OF INDIA TO DEVELOP STANDARDS & CERTIFICATION FOR PRIVATE GUARDING COMPANIES

The MoU was signed by Sh. Hirdyesh Mohan IAS, Principal Secretary, Dept of Vocational & This is indeed a Red letter Day for CAPSI and Education, Govt of and Kunwar entire Private Security Sector in its journey to Vikram Singh, Chairman CAPSI. Dr. Pradeep achieve excellence in management and service Chakrabarti, Project Director and Sh. Mahesh delivery. Sharma Secretary General, CAPSI also attended the signing ceremony.

WEST BENGAL GOVERNMENT CAPSI’S NEW LEADERSHIP SIGNED ANOTHER MOU WITH TEAM FOR WEST BENGAL CAPSI TO TRAIN 30000 “FIREMEN CUM SECURITY CAPSI, West Bengal Chapter members GUARDS” meeting held at the Swissotel, on September 16, 2013 to consider the reconstitution of the State Chapter. As CAPSI has signed a MoU with the Government of unanimously decided, following is the new West Bengal to train 30000 Firemen-cum- leadership team of the West Bengal Security Guards during the agreed period of Chapter: th three years. The MoU was signed on 16 September, 2013 at the SYNERGY MSME Sh. Raman Khanna - Chapter Chairman CONCLAVE organized by the West Bengal Sh. A. M Luthra - Vice Chairman Government. Ms. Mamta Banerjee - Hon’ble Sh. Debojit Chowdhury - Vice Chairman Chief Minister was present when the MoU was Sh. Satnam Singh - General Secretary signed. The CAPSI shall be setting up FIVE Sh. Pramode Lodge - Secy Finance training establishment to impart training to Secy- Membership cadets specially selected to undergo this unique Sh. Ankush Khanna - Services model of training. The SKSDC has developed a special course of 45 days under which the Sh. William Barno - Secy Coordination training in Fire Fighting will be imparted under the supervision of the Fire Safety Department of the WB Government.

Ms. Mamta Banerjee, Chief Minister and Dr. Amit Mitra, Finance Minister showed keen interest in the CAPSI projects which will be set up at five different locations. Both of them spared sufficient time to have exclusive meeting with Kunwar Vikram SIngh on other related subjects.

*CAPSI’S NEW LEADERSHIP TEAM FOR WEST BENGAL clearing doubts of the participants on various aspects of the Scheme. Kunwar Vikram Singh The Executive Committee shall be constituted by presided over the meeting which was also the newly appointed chairman in consultation attended by Sh. N C Padhi IPS, former Secretary with his team of office bearers. (Security) Cabinet Secretariat, Government of India, Lt Gen J S Bajwa-Radiant, Sh. C Pal Singh former IGP, Sh. Jasbir Wasu, Sh. Mahesh Kunwar Vikram Singh and Sh. Sharma- Secy General, Mr. S R Chauhan, Sh. A M met all members and discussed the various Luthra - Chairman of GI, Lt Col P Sankaraman – aspects of the state issues being faced by the Checkmate, Maj Raghunath – Force10, Col S industry. Kunwar Vikram Singh said that “I am Sharma-Force Tech, Sh. R L Handa-NISA, Col S sure that under the leadership of industry Kaul – Zeeten, Sh. Ghanshyam Pandit-Sahyata stalwarts and support of young professionals, Security, Sh. Shivindra Prtap Singh-Lancers, Col B the WB Chapter will progress well’. K Dhupar - CMD Swift, Sh. V K Anand – VP Swift, Capt Kuldeep Singh, Capt Shibu Isaac- Force1, Sh. Anirudha Singh-Ranchi Security, Col S. Jetely ED- CAPSI, Col. Balbir Singh-Dy Director, Col SKSDC ADVISORY BOARD Sunil Kumar - Adnl Director and Sh. Vipendra MEETING Singh Director- Enterprise- SKSDC .

Lt. Gen S S Chahal CEO and Maj Gen D K Jamwal

COO of SKSDC made presentations on the STAR The Advisory Board Meeting of SKSDC, was held Scheme and other industry related matters. on 20th September to brief members of the

Board about the STAR SCHEME and its various facts in relation of its impact on the Private Security sector. Eminent security leaders of the PSS including Chapter Chairmen of State CAPSI Chapters from Punjab, Tamilnadu, Kerala, Jharkhand, Andhra Pradesh, Delhi, Himachal, Gujarat, Maharashtra, Haryana, Karnataka and Bihar participated in the deliberations.

It was a very productive forum held at PHD House and was attended by 27 participants. Besides detailed presentations made on the Scheme, the interactive session proved useful in

150000 SECURITY GUARDS TO numerous high-tech companies and government BE TRAINED AND UP-SKILLED contractors.

UNDER STAR SCHEME

Symantec researchers say although many of the The SKSDC has been given target to train and breaches have been reported, a single up-skill 1.5 Lac trainees and security guards. The professional organization has not been SKSDC made their projections to NSDC to documented as being highly involved with all of undertake this assignment. This ambitious them. The Hidden Lynx organization is project will be completed by SKSDC through its comprised of 50 to 100 individuals, divided accredited training partner by 14th August 2014. between two operational teams using various This project has been sub allotted into four Trojans. One team uses Backdoor. Moudoor, the buckets coinciding with the four quarters. In the other Trojan Naid, according to a Symantec first bucket upto 31 December 13, SKSDC has white paper. Researchers believe that a been allotted a figure of 22,500 which has specialized organization is likely behind the further been sub allotted amongst 44 TP who attacks due to the variety of types of had successfully completed the mandatory information apparently targeted. requirements spelt out by the STAR Scheme. The figures allotted, are subject to change based on performance, which will be reviewed at the end of each quarter.

These 150000 trained and certified security guards will usher a new era of standards and skill in the private security domain.

HACKERS – FOR – HIRE GROUP TARGETING GOVERNMENT ASSETS, REPORT SAYS

Symantec's recent analysis of attacks against high-value targets, including government John Briggs, Operations Director of First agencies and contractors, has revealed a large Security and sophisticated organization of professional hackers for hire. The China-based Hidden Lynx In his latest blog for Infologue, John Briggs, group is at least four years old and has been Operations Director for First Security, discusses involved in several high-profile campaigns, the importance of accredited training in the including Operation Aurora, which attacked security industry and how it is a vital tool to

* TRAIN TO GAIN - JOHN BRIGGS influence on the quality of service delivered to the client. For example, a guard that enable security companies to deliver enhanced understands the importance of customer service services to their clients. will offer more value to a client that requests its guards meet and greet customers as they enter the building. Evolution

If indeed training holds the key to providing a The security industry has evolved from just better service, it’s important to understand the offering physical protection to buildings and many ways in which security personnel can be people. Security now includes an array of added trained in order to enhance their skills. value services to better protect and serve clients, their people and property. So how can security companies ensure that they Hostile reconnaissance is one area that is differentiate their service offer and particularly important, as it helps guards to be continue to evolve as the industry does? more aware of potential threats and to take The answer is in training. preventative measures to mitigate these threats. For example, this training helps those guards to recognise the difference between Training benefits both the security personnel, as photos or information being taken innocently or they gain valuable skills to keep them ahead in a those which could be used for malicious very competitive environment, and the client as purposes. they receive enhanced services from a skilled team. Conflict resolution is already part of the training provided to guards when undertaking their basic However, importance must be placed on the license. However, a lot more could be done in quality of the training. For the value to be truly this area to ensure officers are fully equipped to showcased, the training must be accredited. deal with situations. Extra education, including Without that accreditation or some kind of scenario testing, will help the guard develop a certification, the training is essentially deeper understanding of different situations. worthless. Clients have no evidence to understand how skilled its security team is, and security personnel have no confirmation to IOSH, the biggest health and safety membership allow their newly attained skills to be organisation in the world, also offers an transferred to future roles or employers. accreditation which is a good foundation for security personnel, as it makes guards more aware of their surroundings, potential threats With this in mind, the industry needs to join and risks, and how to do security more safely. forces to devise and offer properly accredited An IOSH trained officer can be a valuable asset qualifications that are transferrable, offering to any customer. proof of the skills attained, making security personnel more valuable to employers and clients. Part of a culture

Train and gain Although most security personnel are employed by a security company, rather than directly by the company whose site they work on, a lot of Security personnel that have skills outside of them will have a greater affiliation with the standard physical protection can have a direct people on their site rather than with their

* TRAIN TO GAIN - JOHN BRIGGS trained as CERTIFIED TRAINERS to support and avail the benefits of the STAR SCHEME. GI employer. Therefore, participation in the SECURITY OF KOLKATTA, THE CAVALIERS OF workplace induction training, as given to all BANGLORE and SRIST OF DELHI have signed employees, is essential. This allows the security agreement with SKSDC to run special courses. team to understand the client culture, specific procedures and preferences, as well as what the business is all about, and gain a more in-depth knowledge of the company’s health and safety procedures including recording accidents. An officer with this knowledge assimilates to the site very quickly and can be a more valuable presence than someone without this training or understanding.

Premium promise

If security companies want to employ higher skilled guards and secure better margins then it is up to these companies to produce a better SKSDC plans to conduct three T3 courses at the service. This better service comes from training. following locations during October 13 :- Although in this tough financial climate it seems wise to look for ways to cut costs, there is more A 11th T3 Course at SRIST, New Delhi benefit to be had from investing in people and from 07 to 18 Oct 13. their skills. Being able to demonstrate to clients that the security company has a highly skilled B 12th T3 Course at CAVALIER, Bangalore workforce offers peace of mind from knowing from 07 to 18 Oct 13. the highest quality measures are being put in place, by a well-trained, well informed and well C 13th T3 Course at GI Security, Kolkata respected security team. from 21 Oct to 01 Nov 13.

59 TRAINERS TRAINED & CERTIFIED AT BHUBANESWAR, CHENNAI & BARABANKI

The 8th T3 Course was conducted by SKSDC for 15 trainers of ASTM at Bhubaneswar from 03 to 13 September 13. The 9th T3 Course was conducted by SKSDC at Force 1Guarding Services, Chennai for 25 trainers from 16 to 27 September 13. The 10th T3 Course was conducted under the aegis of SKSDC by ICSS at Barabanki from 24 Sep to 04 Oct 13 and was attended by 20 trainees.

The CAPSI members are showing great enthuse The CAPSI Members are advised to make use of to get their Security Officers and Supervisors this opportunity to get their supervisors trained.

STAR SCHEME - PILOT MSAG, affiliated to SKSDC, on 24 September 13. COURSES Conducts of assessments were overseen by teams from SKSDC comprising Maj Gen D K Jamwal, COO, Mr Vipendra Singh, Director Enterprise and Col Sunil Kumar.

APDI - DELHI CHAPTER

MEET

The two pilot courses launched under the STAR The APDI-Delhi Chapter organized a get- scheme of Government of India and conducted together. The meeting was organized to kick- by ASTM and SSMS were successfully concluded start preparations for the Annual Conference of on 23 September 13. CAPSI/APDI scheduled for 14th & 15th December, 2013 in Delhi. Hon’ble Kunwar Vikram Singh (Chairman), Mr. Mahesh C. Sharma (Secretary During the pendency of these, the Standards & General), Mr. V M Pandit (Delhi Chapter Quality Assurance Team leader Maj Gen D K Chairman) and Mr. Subhash Wadhavan (Vice- Jamwal, COO visited the training being President) graced the occasion over cocktail and conducted by SSMS on 24 Sep 13 and Col U K dinner. Mr. L.N Rao, DCP, Delhi Police also Rathore visited ASTM on 03 Sep 13. The aim of attended as special guest. these visits was to ensure that training being conducted was mapped to the NOS.

It was also decided to enlarge the membership base of Delhi Chapter before the Annual Conference. All the participating members Assessment and Certification of these pilot raised various issues concerning courses were conducted by India Skills and professionalism. Hon’ble Kunwar Vikram Singh

*APDI - DELHI CHAPTER MEET SERVICE TAX EXEMPTION- further directed that the APDI Delhi Chapter SKSDC TRAINING PARTNERS should immediately induct new board and executive members and they should be Ministry of Finance, GOI issued notification on th entrusted with responsibilities to gear-up for the 10 September regarding the exemption of Annual Conference. Service Tax for Training Partners & Assessment Agencies affiliated to a Sector Skill Council. This is another benefit for the Training Partners to be affiliated to the SSC.

[TO BE PUBLISHED IN THE GAZETTE OF INDIA, EXTRAORDINARY, PART II, SECTION 3, SUB-SECTION (i)] Government of India Ministry of Finance (Department of Revenue) Notification No.13/2013 - Service Tax

New Delhi, 10th September, 2013

G.S.R....(E)._ In exercise of the powers conferred by sub-section (1) of section 93 of the Finance Act, 1994 (32 of 1994), the Central Government, being satisfied that it is necessary in the public interest so to do, hereby makes the following further amendments in This induction process would be undertaken by the notification of the Government of India in the Ministry of Finance (Department of Revenue), mid-October with mutual consultation to be No.25/2012-Service Tax, dated the 20th June, 2012, organized by Mr. Ajit Singh (Secretary General). published in the Gazette of India, Extraordinary, Part ‘APDI Delhi Chapter’ Meeting to announce and II, Section 3, Sub-section (i), vide G.S.R. 467 (E), dated th the 20th June, 2012, namely:- induct new executives has been fixed on 17 October, 2013. In the said notification, in the opening paragraph, after entry 9, the following entry shall be inserted namely:-

“9A. Any services provided by, _ (i) the National Skill Development Corporation set up by the Government of India; (ii) a Sector Skill Council approved by the National Skill Development Corporation; (iii) an assessment agency approved by the Sector Skill Council or the National Skill Development Corporation; (iv) a training partner approved by the National Skill Development Corporation or the Sector Skill Council

in relation to (a) the National Skill Development Programme implemented by the National Skill Development Corporation; or (b) a vocational skill development course under the National Skill Certification and Monetary Reward Scheme; or (c) any other Scheme implemented by the National Skill Development Corporation.” [F.No. 356 /17/ 2012-TRU] Prominent investigation professionals who (Raj Kumar Digvijay) Under Secretary to the Government of India attended the meeting were Comt H S Chowdhary, Sh. Vinay Chauhan-Secy, Sh. Rajeev Note.- The principal notification was published in the George, Sh. Jitendra Kumar, Sh. Rahul Rai Gupta- Gazette of India, Extraordinary, vide notification No. 25/2012 - Service Tax, dated 20th June, Secy, Sh. Sanjiv Deshwal, Sh. Jagdev Singh, Sh. 2012, vide G.S.R. 467 (E), dated the 20th June, 2012 Baldev Puri, Sh. Sanjay Singh, Sh. Sanjiv Kaushik, and was last amended by notification No.3/2013- Sh. Naman Jain, Sh. Rajiv Kumar, Sh. Jogender Service Tax, dated the 1st March, 2013 vide G.S.R. 153(E), dated the 1st March, 2013. Pawar, Sh. Sanjay Kapoor, S. Ashwinder Lamba.

CAPSI CODE OF PROFESSIONAL AND ETHICAL CONDUCT

The Central Association of Private Security 4. Disclosure - CAPSI members shall provide in Industry (CAPSI) is committed to the highest writing, upon written request, complete standards of professional and ethical conduct at details about the cost, restrictions and other all times. terms and conditions of any products or services sold, including cancellation and All CAPSI Members are expected to conform to service fee policies. these standards of professional and ethical conduct personally and collectively in all 5. Responsiveness - CAPSI members shall respects. This applies to both their businesses promptly respond to their clients' and their employment. These standards include complaints. their obligations and responsibilities due to their staff and clients, principals and the general 6. Co-operation - CAPSI members shall not public. Importantly this also applies to their maliciously injure the professional relationships with other CAPSI members who reputation or practice of colleagues, clients must all comply with all applicable laws, or other members and will co-operate with regulations and rules. any inquiry conducted by the CAPSI to resolve any dispute involving clients or Any breach of the CAPSI Code of Professional another member. and Ethical Conduct shall render the member committing a breach liable to the disciplinary procedures of the Association as set out in the 7. Confidences - CAPSI members shall treat By-Laws of the CAPSI. every client transaction confidentially and not disclose any information without permission of the client, unless required by RESPONSIBILITIES OF MEMBERS law.

1. Integrity - CAPSI members shall maintain 8. Confidentiality - CAPSI members shall treat high standards of integrity and professional every client transaction confidentially and conduct with fairness and honesty at all not disclose any information without times in dealing with clients or employees, permission of the client, unless required by past and present, with members of the law. CAPSI and with the general public.

9. Conflict of Interest - CAPSI members shall 2. Public Interest - CAPSI members shall not allow any preferred relationship with conduct their professional activities with another member to interfere with the respect for the public interest. interests of their clients.

3. Accuracy - CAPSI members shall be factual 10. Compliance - CAPSI members shall abide by and accurate when providing information the CAPSI Code of Professional and Ethical about their services and the services of any Conduct, the CAPSI Rules and By-Laws, company they represent. CAPSI members Private Security Agencies Regulation Act- shall not use deceptive practices. 2005 and all Indian laws and regulations.

CAPSI MEMBERS BENEFITS

 Membership with the Central Association 0f Private Security Printing Services - benefit from very competitive CAPSI Industry ( CAPSI) provides you and your business with many printing rates on all your business stationery, savings of up benefits. These include: to 30% off. This high quality service is flexible to meet your individual requirements PROFESSIONAL BENEFITS  Security POST Magazine – free subscription and reduced  Reputation – enhance your reputation through membership advertising rates to all CAPSI members with a recognised, professional association which maintains an established Code of Ethical Conduct and professional BUSINESS DEVELOPMENT Codes of Practice  Business development – improve your organisation’s  Recognition – become recognised as a security industry performance by attending CAPSI business management professional through the CAPSI-QCI accreditation program workshops and use the CAPSI-QCI logo to promote your business  New Business – gain additional business through the  Professional development – improve and update your skills ‘Find a Security Company’ on the CAPSI’s website by attending regular workshops, training opportunities and product exhibitions  Advertising – benefit from CAPSI advertising in and campaigns with the INDIA SAFE, SECURITY POST,UDAI  Networking – improve your contacts, knowledge and access INDIA, and other security related publications to others by attending CAPSI- QCI regional events and the annual Conference & Exhibition  Marketing – increased membership exposure throughCAPSI marketing initiatives including print media,  Administration – our full time dedicated staff work for our TV and Radio members and in the best interests of the security industry  Prequalification – CAPSI membership can provide  Mentoring - utilise theCAPSI-QCI mentoring program to prequalification for tenders improve your business practices and services  Job Advertising – Advertise jobs on the CAPSI website  Information – access live news feeds on the CAPSI website as FREE of charge well as information on global security industry trends INDUSTRY BENEFITS

 Business Tools - utilise a comprehensive set of business  tools, including accounting, employment, taxation, business Lobbying – benefit from the CAPSI’s position as the voice documents and forms, legal contracts and much more of the security industry, engaged at all levels, across all through the CAPSI website areas of Central Government Ministries. State Governments, End Users Associations like CII, FICCI, ASSOCHAM , PDHCC, ICC , NASCOM and State Chambers  Accounting Services – access an easy to use online business of Commerce & Industry , State Controlling Authorities accounting solution through the CAPSI website (PSARA)

 Legal Services –access to preferential rates and advice from  Updates – be kept informed of changes in legislation and the CAPSI’s appointed solicitor training requirements through the CAPSI website and

regular CAPSI newsletters FINANCIAL BENEFITS

 Complaints & Disputes – utilise the CAPSI disputes  Training – selected training and professional development resolution service to act as a mediator in resolving opportunities disputes between CAPSI members and third parties

 Conference & Exhibition - discounted registration fees for the  One Industry Voice – provides consistency prestigious annual CAPSI Conference and Exhibition together with a recognised voice

th SECURITY SKILLS & LEADERSHIP SUMMIT AND 8 ANNUAL TH TH CONFERENCE OF CAPSI & APDI TO BE HELD ON 14 & 15 DECEMBER AT NEW DELHI

The SECURITY SKILLS & LEADERSHIP SUMMIT We are inviting all Controlling Authorities, and 8th annual conference of CAPSI & APDI will Security Directors of Fortune 500 companies, be held on December 14-15, 2013 at PHD CEOs of Indian multinational corporations, High House, New Delhi. The event will be co- ranking officials from the Ministry of Home sponsored by SECURITY KNOWLEDGE & SKILL Affairs, Ministry of Labour & Employment, DEVELOPMENT COUNCIL. Sh. Mahesh Sharma, Ministry of Finance, Ministry of Urban Housing Secretary General informed that the NATIONAL & Poverty Elevation, Ministry of Rural SKILL CERTIFICATION AND MONETARY Development, are being invited to develop REWARDS SCHEME launched as STAR SCHEME better understanding in the implementation of will be highlighted by the high ranking officials their schemes and compliances. of the National Skill Development Corporation (NSDC) and National Skill Development Sh. C Pal Singh Director General of CAPSI said Authority (NSDA) Training Providers, that the conference will provide a unique Assessment Bodies and security solution opportunity to acquire a huge bank of providers will showcase their capabilities to knowledge and skills to which will help achieve the objectives of the STAR Scheme. The participating security leaders to re-shape the unique certification process developed by the future of their organizations by building global PITNE BOWES and the SKILL DEVELOPMENT capabilities. MANAGEMENT SYSTEM (SDMA) will be explained to the participant so that the Medium and Small guarding companies will be transparency aspect of the entire scheme can be assisted and guided to set up their own training thoroughly explained to the Security leaders centers for up-skilling their already employed representing governments and private security guards and supervisors through various skill sector. development schemes launched by various State Governments and Livelihood Missions. Renowned security and Intelligence professionals from USA, UK, Germany, Romania, Kunwar Vikram Singh, Chairman shall be sending Turkey, Italy, UAE, South Africa, Nigeria have his personal invitation to all members to attend already confirmed their participation. his global event of historic importance.

The Editor seeks information from our state chapters and members about the activities in their region such as any

seminars, events, research, individual and/or industry

achievement and industry news. Information received by 20th

of each month would be considered for publication. Send

contents to Editor at [email protected]

CAPSI & APDI e-Security Post 276, Sultan Sadan, West End Marg, Lane No-3, Saidullajab, New Delhi-110030, India www.capsi.in & www.apdi.in [email protected] & [email protected]