Remote Assistance Solutions Table of content
ASEM 4
UBIQUITY 6
UBIQUITY ROUTER 18 UBIQUITY RK 20 UBIQUITY RM 22
BRETON CASE STUDY 24
Solutions for the OpenAutomation 3 Solutions for the OpenAutomation
ASEM operates since more Reliability than 25 years in the x86- ASEM is a reliable and based industrial applications professional partner able market and since 10 years to dominate the key ASEM has been specializing technologies of automation in the industrial automation systems. market. In fact ASEM designs, Leading the “Open PC engineers and manufactures ASEM in numbers: Innovation Continuity Automation” in Italy, ASEM entirely all its hardware, Revenues: euro 22 millions (2012) The technological excellence ASEM products and solutions of ASEM is guaranteed have 7 to 10 years life-cycle is guiding the technological firmware and software 130 employees evolution of its customers’ solutions and controls directly by important investments with additional 5 years of HMI, control and remote an internal manufacturing 5.200 sqm Headquarters in Artegna (UD) in R&D and a continuous support and repair service. staff training. The ability to assistance solutions, providing process that includes board 3.250 sqm manufacturing plant in Artegna (UD) them with “open and assembly and welding. understand and anticipate the R&D department in Verona standard” hardware platforms fast market evolution and set integrated with innovative, R&D department in Giussano and follow the right strategies has enabled the company flexible and easy-to-use Sales unit in Germany software solutions. to maintain a steady growth momentum in the last 10 years.
10 years availability
2013 2023 2028
+5 years support/repairs
Solutions for the OpenAutomation 5 Ubiquity Ubiquity The innovative remote assistance solution
In 2011 ASEM presented The development idea came Designed for machine Ubiquity, the innovative up to solve customer requests builders, the remote software platform for for an easy-to-use tool to assistance and control remote assistance and install and setup machinery solution UBIQUITY allows to control. and, in particular, to manage operate on the remote system post-sales service, phases and its sub-networks as if it during which customers was in your own office. often require modifications, customizations and support.
Traditionally, the most challenging aspect of meeting such needs is the availability of qualified technical resources, that would need the gift of ubiquity.
6 Solutions for the OpenAutomation 7 Ubiquity
Ubiquity Value added for all automation devices
Ubiquity adds huge value in ASEM supervision and control system, but it is also a solution delivered as a software component to install on ASEM IPCs and third parties hardware.
Ubiquity is included in ASEM Windows CE-based HMI & PAC Solutions (HMI25, HMI30, HMI600, HMI700, LP30, LP700, LOGIC300).
The software solution UBIQUITY does not require Ubiquity is a simple and UBIQUITY enables the access additional hardware and What I can do with Ubiquity Highlights ready-to-use solution. Its to remote supervision and allows to operate in remote Remotely program, debug and update HMI/IPC/ Remote control of the HMI system installation does not require control systems (based on plants as if they were directly Controllers and automation devices (PLCs/drives, etc.) Access to Ethernet and Serial devices connected any ICT expertise in network Windows CE and Windows connected to your enterprise connected to Ethernet and Serial sub-networks to the IPC/HMI/controller sub-network and firewalls configuration. It 32/64 operative systems) and network. It enables technical Malfunctioning Analysis Additional tools: remote desktop, file transfer, has a user-friendly interface to the automation devices support teams to solve Software applications updates chat, etc. that enables access to remote (PLC, drive, etc), connected any issue, eliminating the Proprietary VPN technology optimized for systems (PLCs, HMIs, drives, to the Ethernet and Serial need for on-site assistance, industrial communication etc.) with a simple click sub-networks of the HMI/ dramatically reducing post- How it works Available with the same features for Windows through a VPN optimized for controller, through a VPN sale service costs. Uses a simple internet connection 32/64 and Windows CE platforms industrial communications. (Virtual Private Network) Creates a VPN between the remote assistance PC and the No additional hardware required based on proprietary This solution is particularly remote device activating sub-networks access SSL/TLS safe connection and use of certificates The solution allows technology comparable to a useful during machine setup Activates safety procedures with end-to-end sessions Simple and easy-to-use interface transparent management cable connection. and commissioning, to without any intermediate Automatic selection of relay servers depending of remote systems as if modify and update software Ensures reliability and service continuity thanks to a on the best response time they were connected to the applications and remotely redundant and distributed server infrastructure Runtime with multiple connection support enterprise network and it debug PLCs and other does not require the support automation devices. of network administrators for any NAT, proxy, firewall, public IP and reserved ports.
8 Solutions for the OpenAutomation Solutions for the OpenAutomation 9 Ubiquity
Ubiquity
The components Ubiquity Control Center Ubiquity Domain Control Center is installed Ubiquity Domain is the and executed on the remote “customer account” to make assistance PC and allows use of Ubiquity infrastructure Ubiquity VPN Tunnel Ubiquity to manage the domain, the and services. Control Center Runtime users and their privileges, and Control Center the connection with remote Domain Firewall Firewall Serial Devices devices. WIN 32/64 Ubiquity Server WIN CE Ubiquity Runtime Infrastructure PLC The runtime is the software Communication between Control Center and Runtime WAN WAN LAN component installed and Ethernet Devices executed on the remote IPC/ is ensured by a redundant server infrastructure built HMI/controller that supervises Server Infrastructure Firewall or controls the automation and maintained by ASEM Runtime process. It requires neither which uses state-of-the-art PLC additional hardware nor security technologies for data network configuration and exchange such as SSL/TLS, Ubiquity’s remote connection it uses the existing Internet public key cryptography, safe, diagram: access via VPN to the connection. fault tolerant and redundant Ubiquity remote system and to the Ethernet server farms to secure data and Serial devices connected to the privacy and adequacy. Server Infrastructure system sub-network
Runtime versions Runtime component is remote-desktop, remote task Ethernet or Serial subnetwork Ubiquity platform is made The connection between available in Basic and PRO manager, remote file manager of the IPC/HMI/remote up of “Control Center”, the Control Center and the versions for WIN CE and WIN and chat with the remote controller. software tool to be installed Runtime installed on the 32/64 operating systems. operator. The PRO version on the remote assistance remote IPC/HMI/controller The Basic version provides enables also the access to all PC to manage the “Ubiquity leverages on a safe end-to- access to the IPC/HMI/remote the automation devices (PLCs, Domain”, of the Server end connection. controller and provides drives, etc.) connected to the infrastructure and different versions of Runtime. Ubiquity 3 Runtime Windows CE Win32/64 Basic Pro Basic Pro Remote desktop, file & task management, chat, screenshot ■ ■ ■ ■ Server infrastructure VPN to the remote device ■ ■ ■ ■ VPN with access to the Ethernet sub-network of the device/router No ■ No ■ VPN with access to the Serial sub-network of the device/router No ■ No ■ Integrated firewall ■ ■ ■ ■ API to interface proprietary software applications ■ ■ ■ ■ Runtime operations persistent log ■ ■ ■ ■ Multiple connections from different Control Center ■ ■ ■ ■ Structured Domain creation, users and remote devices management ■ ■ ■ ■ Internet connection via PROXY for Control Center e Runtime ■ ■ ■ ■ Functioning in local network without license ■ ■ ■ ■ Runtime update procedure with automatic shutdown and restart of services ■ ■ No No
Domain types Ubiquity Domain is available accessible by users of one infrastructure and services in three different versions: only company, Multi Entity to one user at a time, Multi Single Entity-Single Access, Domains are accessible by Access Domains give access To provide an excellent service Single Entity-Multi Access users of different companies. to Ubiquity infrastructure and ASEM built a redundant and and Multi Entity-Multi Access. Single Access Domains services to more users at the globally distributed server Single Entity Domains are give access to Ubiquity same time. infrastructure that counts two farms in Europe (Munich Ubiquity Domain types and Amsterdam), two in the Single Entity-Single Access Single Entity-Multi Access Multi Entity-Multy Access United States (western and Domain accessible by Users of one company Users of one company Users of more companies eastern coast) and two in Asia Remote assistance services enabled for One user per time More users at the same time More users at the same time (Singapore and Honk Hong).
10 Solutions for the OpenAutomation Solutions for the OpenAutomation 11 Ubiquity
Ubiquity Highlights
Proprietary VPN Remote assistant can use Differently from VPNs based broadcast-based protocols on the IP layer, Ubiquity It is not necessary to VPN works on the data-link configure the gateway layer bringing concrete of the remotely accessed advantages: devices. The remote assistant Remote assistance PC connection appears as a becomes part of the remote locally connected IP. Control Center Software application for Windows 32/64 PCs to access the Domain and manage host network using the same Ubiquity services physical IP addresses Level 2 (data-link) and level 3 (network, IP) VPN towards remote system and Ethernet devices connected to it Remote serial connection support Remote desktop Remote file-exchange Remotation of Serial This virtual serial port can be Benefits: Remote task manager - Processes execution and stop Communication mapped on a physical port of Possibility to carry out Remote system and OS resources monitoring Ubiquity installs a virtual serial the remote device executing supervision and diagnostics Chat port on the Control Center PC. Ubiquity Runtime. tasks on remote serial devices. Screenshot Accesses statistics visualization Users database, remote devices and access profiles management Ubiquity Router configuration Windows Xp, Vista, 7, 8 (32 and 64 bit) support Multi-client desktop, file transfer, etc) or Benefits: Requires .Net Framework 3.5 Ubiquity Runtime supports in VPN. Control Center can Maximum productivity multiple concurrent activate multiple interactive being able to operate connections from different sessions with different devices simultaneously on the same Runtime Software application for Win CE and Win 32/64 remote devices (IPC/HMI/controller) supervisors whether with and only one VPN connection system. and Ubiquity Routers to make them accessible from remote interactive session (remote to a remote device. Supports systems with 1 Ethernet (WAN) or 2 Ethernet (WAN + LAN) interfaces Level 2 (data-link) and level 3 (network, IP) VPN Automatic or manual activation (activation possible also from third party applications using API - Application Program Interfaces) Full compatibility with the using outbound connections Benefits: Ubiquity automatically Allows to display connection status and log of remote accesses and remote actions existing firewalls which are recognized as safe No need to configure uses enabled TCP and UDP Supports integrated firewall Ubiquity Control Center and and therefore allowed by the end-user’s firewall and protocols and can use HTTP, Low CPU and memory footprint Ubiquity Runtime connection firewall policies. network. Only an outbound HTTPS or custom ports, ensuring compatibility with Allows to avoid the usage of VNC, FTP Server, folder sharing and PLC development tool on the remote system are automatically configured connection is necessary. existing IT policies. Supports Windows CE 5.0, 6.0, 7.0 (ARM and X86), Windows Xp, Vista, 7 (also embedded versions) 32/64 bit Requires .Net Compact Framework 3.5, min. 500 MHz CPU, min. 256 KB RAM for Win CE OS Requires .Net framework 2.0 SP1, min. 500 MHz CPU, min. 256 KB RAM for Win 32/64 OS Industrial Security SSL/TLS protocol via UDP Symmetric cryptography Ubiquity infrastructure uses or TCP for data transimission Server Redundant and multiple servers located worldwide Infrastructure the highest network security Asymmetric cryptography Message authentication standards, such as: and X509 certificates for codes (MAC) for data integrity. Allows secure connection between Control Center and remote devices without any firewall and NAT configuration authentication sessions Enables management of an unlimited number of devices, users, configurable in different profiles and groups Uses a connection with SSL/TLS protocol cryptography and use of certificates Allows performances optimization with end-to-end connections (server is excluded)
12 Solutions for the OpenAutomation Solutions for the OpenAutomation 13 Ubiquity
Ubiquity Highlights
Integrated firewall The server infrastructure Benefits: New user interface as the new table view that Benefits: Ubiquity’s integrated provides a library of policies Increased security and With a completely redesigned enables the “Search” function Ubiquity Control Center firewall allows to control that can be imported into bandwidth control graphic interface based on using the text field on the becomes clearer and more communication packets the Domain and applied to Increased flexibility in Modern-UI standards. right of the tree view that now intuitive passing through the VPN. devices and folders. Filtering access permissions. The new design gives gives also users (or groups of Users’ daily operations are Introducing firewall policies, rules can be assigned to single additional controls and views, users) information. simplified and made more it is possible to filter Ethernet users or group of users. immediate. datagrams depending on communication protocols and target addresses.
Access profiling and control Ubiquity provides 4 different Benefits: Ubiquity allows the creation of user profiles: Administration Users can implement an unlimited number of users, enables folders and users their own organizational Connectivity quality user groups, device groups, management, Device structure (made up of users, measurement each with different access Installer allows to add new administrators, power-users, Ubiquity provides a simple rules. devices in the Domain, third parties, limited users, function that measures Permissions can be flexibly Network security enables etc.) to reach in a flexible and connectivity quality on both configured up to the single configuration and set up of controlled way all customers local and remote network. device or folder: possibility to Firewall rules and Remote around the world Performances are measured create local and global users, access allows to practice Access to remote devices in terms of latency time, jitter and sub-domains. remote access sessions. is properly secured and and packet drop. restricted to the required personnel.
14 Solutions for the OpenAutomation Solutions for the OpenAutomation 15 Ubiquity Highlights
Remote desktop File exchange Control center includes Control Center includes a remote desktop function. complete tool to perform Benefits: remote files download and No need to activate RDP upload. services or to install optional Benefits: utilities like VNC. No need to open shared folders or to install optional utilities like FTP servers.
Statistic and Audit Benefits: accuracy of the jobs carried
Report
Here you can find all of your statistics and Audit, here you can find all of your statistics and Audit, here you can find all of your statistics and Audit, here you can find all of your statistics and Audit, here you can find all of your statistics and Audit, Ubiquity records and stores The network administrator out and get statistics for on the Domain all the remote can verify anytime the post- customers, PCs and operators. access activities. sales support workload, the
Chat Cloud-based accessibility Control Center and Runtime Ubiquity domain is include a chat. registered on the Cloud. This Benefits: architectural paradigm allows Instead of using the phone service continuity and data to communicate with remote safety. operators, the user can simply Benefits: take advantage of Ubiquity Wherever the user is chat and reduce costs. located, he can launch Control Center getting access to remote machines worldwide.
Full support of Embedded Windows Embedded platforms Standard 2009, Windows Ubiquity Runtime is available Embedded Standard 7E and 7P for the following operative Windows CE 5.0, 6.0, systems: Windows Embedded Windows XP, Vista, 7, 8 (32 Compact 7.0 and 64 bit)
Solutions for the OpenAutomation 17 Ubiquity Router Ubiquity RK and RM Remote access and monitoring have no limits
ROUTER
Ubiquity Routers complete Ubiquity software creates a where it would have not the range of Remote VPN between the Control been possible to install the Assistance Solutions with Center PC and the router Ubiquity software solution, a combined hardware + enabling access to automation as automation systems with software solution that devices connected via HMI/IPC/controller with ensures remote access Ethernet and Serial ports. operating system other than and remote monitoring The features of Premium HMI, WIN 32/64 and WIN CE, functionalities on every ASEM’s HMI software, enable machinery controlled only by automation device. additional remote monitoring serial devices without Ethernet functionalities that allow interface and even machines With the built-in RM10 and RM11 to directly and plants without a wired 2G/3G/3G+ modem of RK11 access controller’s memory internet connection. and RM11 it is possible and perform data sampling, Furthermore Ubiquity Routers to reach and monitor also archiving and monitoring for separate the automation plants and automation the eventual delivery of alerts devices from the external networks without a wired and notifications. Internet connection adding a Internet connection. Ubiquity Routers bring further protection to the Local remote assistance services Area Network. on plants and machinery
18 Solutions for the OpenAutomation 19 Ubiquity
RK10 - RK11
RK10 RK11 RK10 RK11
RK10 RK11 CELLULAR Standard - 2G/3G/3G + EDGE/HSPA quadriband modem up to NETWORK 5,76 Mbps upload / 14,4 Mbps download Ubiquity RK10 and RK11 are 24 V DC digital input for the Highlights Antenna 1 x SMA connector (auxiliary Diversity antenna option) systems dedicated to remote security key activation that SIM 1 x SIM card socked push-push type assistance based on a 1 GHz activates the router also from Ubiquity software creates REMOTE ASSISTANCE SW ASEM UBIQUITY Router Runtime ARM Cortex A8 processor remote and one 24 V DC a VPN between the Control O.S. INSTALLED Microsoft Windows Embedded Compact 7 Pro enclosed in a "book mount" digital input for the remote Center PC and the Router CASE Material Stainless Steel stainless steel case for DIN rail reset function. enabling access to devices or wall mounting, with RK10 and RK11 include also connected via Ethernet and Mounting Wall book mounting prediposition, DIN rail holders kit included 9÷24 V DC power supply range. a low voltage relay output Serial ports Dimensions 36x138x116 mm 45x138x116 mm RK families have one 10/100 to remote the “UBIQUITY RK Debug, programming and PROTECTION GRADE IP20 Mbps Ethernet WAN port enabled for WAN connection” update of the automation PROCESSOR ARM Cortex A8 processor Freescale® i.MX535 1 GHz for Internet connection, signal and a relay output to devices connected to the SYSTEM MEMORY - RAM 512MB one 100 Mbps Ethernet remote the “ongoing remote RK10/11 via Ethernet and MASS STORAGE 256MB Ready-Only NAND-Flash for operating system and runtime LAN for automation assistance service” signal. Serial interfaces 2GB eMMC (Solid State Disk) 8bit, file system organization devices connection, an RK11 integrates a built- Proprietary VPN LAN LAN Ethernet 100 Mbps (RJ45) WAN Ethernet 10/100 Mbps (RJ45) optoisolated serial interface in 2G/3G/3G+ EDGE/ technology designed for USB 1 x USB 2.0 RS 232/422/485/MPI and one HSPA quadriband modem Industrial communication SERIAL 1 x RS-232/422/485 (DB15M) optoisolated USB 2.0 port. compatible with cellular MPI protocol support The systems include one networks worldwide. Immediate setup and DIGITAL INPUT IN0 Security key for WAN connection activation. Function managed by Control Center. configuration IN1 UBIQUITY Router software reset Firewall friendly Type 0÷24V DC, 500V optoisolated RK11 integrates a built-in DIGITAL OUTPUT OUT0 UBIQUITY Router WAN enabled connection signal 2G/3G/3G+modem to access OUT1 Remote assistance service running signal machines and plants without Type Output with relay 200mA@24V DC max for contact (N.O. - normally open) a wired Internet connection BUTTONS UBIQUITY Router hardware reset UBIQUITY Router factory default restore POWER SUPPLY UNIT Input voltage 24V DC (9÷36 V DC) OPERATING TEMPERATURE 0° ÷ +50°C (-20° ÷ +70° C option) APPROVALS CE, cULus
20 Solutions for the OpenAutomation Solutions for the OpenAutomation 21 Ubiquity
RM10 - RM11
RM10 RM11 RM10 RM11
RM10 RM11 CELLULAR Standard - 2G/3G/3G + EDGE/HSPA quadriband modem up to NETWORK 5,76 Mbps upload / 14,4 Mbps download COMPATIBILITY Antenna 1 x SMA connector (auxiliary Diversity antenna option) Ubiquity RM10 and RM11 Premium HMI RM Runtime of local screens via Ubiquity SIM 1 x SIM card socked push-push type add remote monitoring provides compatibility with Control Center and web Highlights REMOTE ASSISTANCE SW ASEM UBIQUITY Router Runtime functionalities to the Ubiquity PLC and controllers protocols browsers. In addition to RK families REMOTE MONITORING SW ASEM Premium HMI RM Runtime RK families providing a allowing RM10/11 to connect HMI screens are also features RM10 and RM11 O.S. INSTALLED Microsoft Windows Embedded Compact 7 Pro complete solution for directly to the PLC’s memory accessible from the local provide: CASE Material Stainless Steel applications where remote for data acquisition. Data Wi-Fi network using the new Flexible Scripting with Mounting Wall book mounting prediposition, DIN rail holders kit included access needs to be supported gateway is also supported Premium HMI Mobile App for integrated VBA Engine and Dimensions 36x138x116 mm 45x138x116 mm by constant data monitoring. and RM families can be iOS and Android devices. multi-threading support PROTECTION GRADE IP20 RM solutions provide flexible programmed to transfer RM11 integrates a built- Web and Mobile HMI PROCESSOR ARM Cortex A8 processor Freescale® i.MX535 1 GHz data monitoring and data data between different in 2G/3G/3G+ EDGE/ using Ubiquity Control Center, SYSTEM MEMORY - RAM 512MB collection functionalities communication drivers. HSPA quadriband modem web browser or Premium HMI managing efficiently real-time Ubiquity RM families provide compatible with cellular MASS STORAGE 256MB Ready-Only NAND-Flash for operating system and runtime Mobile App 2GB eMMC (Solid State Disk) 8bit, file system organization data, historical archives and also VBA scripting functions networks worldwide. Data logging (with data LAN LAN Ethernet 100 Mbps (RJ45) instant notifications. that extend application RM10 and RM11 are a full- export procedure) WAN Ethernet 10/100 Mbps (RJ45) Data is stored in the local flexibility providing a featured remote monitoring Alarms management USB 1 x USB 2.0 memory of the RM10/11 comprehensive solution to solution that leverages Recipe management SERIAL 1 x RS-232/422/485 (DB15M) optoisolated and Ubiquity Control Center all common needs of a data on the innovative remote Integrated gateway DIGITAL INPUT IN0 Security key for WAN connection activation. Function managed by Control Center. provides an easy way to monitoring device. assistance solution Ubiquity for multiple PLC drivers IN1 UBIQUITY Router software reset export data and monitor the Furthermore, RM families and Premium HMI 4 advanced communication Type 0÷24V DC, 500V optoisolated application from remote. allow graphic screens functionalities. Programmable with DIGITAL OUTPUT OUT0 UBIQUITY Router WAN enabled connection signal Data monitoring features programming and provide a Premium HMI Studio OUT1 Remote assistance service running signal include alarm notifications via web client that enables Web RM11 integrates a built-in e-mail and SMS. and Mobile HMI visualization 2G/3G/3G+ modem to access Type Output with relay 200mA@24V DC max for contact (N.O. - normally open) machines and plants without BUTTONS UBIQUITY Router hardware reset UBIQUITY Router factory default restore a wired Internet connection POWER SUPPLY UNIT Input voltage 24V DC (9÷36 V DC) OPERATING TEMPERATURE 0° ÷ +50°C (-20° ÷ +70° C option) APPROVALS CE, cULus
22 Solutions for the OpenAutomation Solutions for the OpenAutomation 23 Breton Case Study
“Using the remote In 2012, thanks to the The “Success Case” shows assistance solution ASEM collaboration with an how Breton S.p.A. found UBIQUITY we saved over important customer, Breton useful and convenient to . € 400 000 of our yearly S.p.A., a manufacturer of install the software Ubiquity in travel expenses” said Denis high speed CNC machining all their plants and machinery Soldan, After Sales Dept. stations and stone working worldwide obtaining an Director at Breton. machines for processing overall saving in service costs marble and granite, ASEM higher than 30% and a level of with its Ubiquity solution won proximity to customers never the "Windows Embedded achieved before. Intelligent Systems Partner Excellence Award" in the Global Manufacturing category. The award recognizes each year Microsoft partners that stood out by delivering creative problem-solving intelligent solutions to customers.
24 Solutions for the OpenAutomation 25 Breton Case Study
Breton, a customer oriented company “We have always paid particular attention to customer needs, providing up-to-date, comprehensive and efficient Founded in 1963 by Marcello Toncelli, who perceived the services to integrate our high-performance machines enormous potential of a developing innovative market, offering. Being a Breton customer means choosing not Breton has become one of the world’s leading companies only the quality, efficiency and excellence of machines in the high speed CNC machining stations sector and and plants, but also the highest level services” said Enrico in the field of stone working machines for processing Favaro CTO at Breton. marble, granite and ornamental stone. Furthermore Each year Breton realizes on average between 250 and Breton, after years of R&D and several international 300 machines. After-sales services and maintenance are patents filed, is the global leading manufacturer of plants provided also on machines sold 15 years ago. The fleet for compound stone production. is huge and counts around 4.000 plants and machines worldwide. “Reaching each machine is really challenging, Breton plants, machines and high speed CNC machining with different time zones and on-site staff shortage. stations are recognized worldwide for the high On-site service personnel must be high-qualified and technological level, the innovative solutions, and for the able to cover every automation need. This is the reason undisputed quality of the products and services offered to why remote connection and remote access have always customers. been considered a must-have.
2626 Solutions for the OpenAutomation 27 CODESYS
In fact Breton had previously assisted machines controlled Therefore Breton decided to install the software UBIQUITY with PCs using several remote desktop solutions available on each IPC-controlled machine, and appreciating the on the market. However these did not allow an easy offer of ASEM HMI solutions that integrate the remote access to the different networks of the customers. assistance software Ubiquity, decided to provide each “Configuring the different firewalls and networks PLC-controlled machine with an HMI30 obtaining the required many days of work and high level IT expertise. possibility to operate from remote on the controller via Sometimes, to access the machine we had to use different the HMI. software solutions at the same time. It was paradoxical” continues Favaro. The PLC-controlled machines had never Breton is now taking full advantage of Ubiquity potential. been assisted or remotely controlled. It was impossibile to The company is constantly connected to the several find a reliable and easy-to-use solution thus Breton had machines all over the world to perform software updates to give up the chance to remotely access PLC-controlled and troubleshooting. “UBIQUITY has become essential. In machines. the different branches of Breton, there are at least 5 or 6 people permanently connected to the UBIQUITY servers to perform preventive maintenance and to get machines’ operating data.”
Using UBIQUITY, Breton is always on customers’ side providing them with an efficient machine set up and Ubiquity, the solution for any problem commissioning while offering an unrivaled after-sale service able to satisfy every need taking advantage of “When ASEM presented us UBIQUITY, we immediately high-qualified staff availability. realized that it was the solution to our issues. UBIQUITY opened new horizons enabling remote assistance even on The desire to provide an excellent assistance service PLC-controlled machines, providing us with a unique and belongs to BRETON philosophy and UBIQUITY is a complete solution to remotely access the Ethernet and primary tool to ensure reliability and continuity of service Serial subnetwork of the IPC/HMI running the Ubiquity which is often the reason why customers choose Breton An easy and ready-to-use solution Software, on both Win 32/64 and Win CE operating rather than other competitors” said Favaro. “One of the key advantages of ASEM UBIQUITY, systems” said Favaro. compared with other remote assistance solutions on the market, is certainly the ease-of-use. The connection to the customer enterprise network does not require any network or firewall configuration. Therefore it is possible to activate the service and access the customer’s network without any assistance or technical support” continued Favaro.
A proprietary VPN optimized for industrial communication “The most important aspect is definitely the VPN end- to-end connection. In the past, Breton used to install a direct VPN to bigger plants to get access to customer’s automation system since the remote desktop was not enough to get all the plant operating data. This functionality is native and completely integrated in the ASEM UBIQUITY Solution.
In fact ASEM UBIQUITY includes a proprietary VPN specifically designed for the industrial communication needs. The UBIQUITY Virtual Private Network works on the ISO/OSI model data-link layer and supports broadcast messages such as UDP. This avoids the introduction of complex routing rules and the need to adjust the gateway configuration of the devices that must be reached, since the remote supervisor appears as a locally connected IP.
28 Solutions for the OpenAutomation Solutions for the OpenAutomation 29 CODESYS
Ubiquity VPN Tunnel Ubiquity Control Center Runtime
Firewall Firewall Serial Devices
WIN 32/64 WIN CE
PLC
WAN WAN LAN Ethernet Devices
Firewall
PLC
Ubiquity Server Infrastructure
Hierarchical and flexible management of accesses and Ubiquity benefits are huge. We have had 30% savings permissions on service cost. Just think about the reduction of on-site “Another important feature of UBIQUITY is the machine support with a related saving on travel expenses, not to accesses management, that allows to differentiate profiles mention the continuous availability of key-staff during and authorizations depending on specific user expertise. after-sales support. For example the engineer in charge of preventive maintenance and data storage can perform a first remote Breton plants and machining stations are appreciated diagnosis of the problem. Once the engineer realizes that worldwide for the high-technology and innovation the PLC might need to be debugged, the technician with standards, but the unchallenged service quality is the related PLC programming software expertise can access reason why customers finally choose Breton. In fact the controller and execute a system debug thanks to a customer service affect up to 50% on the choice to buy broader authorization access profile” states Enrico Favaro. a Breton machine or plant and Ubiquity allowed Breton to reach a customer support and service level never As a matter of fact, Ubiquity allows the creation of achieved before.” an unlimited number of users, user groups or remote machines groups with different access rules.
Offering an unmatched and cost-effective service with remote assistance Today, service is one of the most important levers to establish a fruitful relation with the customer. The chances to be successful for supplier who has a flawless product but does not ensure a very good service are really low. Breton has always invested in after-sales service and UBIQUITY allows us to stay a step ahead of our competitors.
30 Solutions for the OpenAutomation ASEM S.p.A.
ASEM | Artegna | Headquarters Via Buia 4 33011 Artegna (UD) | Italia Phone: +39/0432-9671 Fax: +39/0432-977465
ASEM | Giussano Via Prealpi 13/A 20833 Giussano (MB) | Italia Phone: +39/0362-859111 Fax: +39/0362-859121
ASEM | Germany Walbenstraße 41 72127 Kusterdingen-Wankheim Phone: +49 (0) 7071 7963 070 Fax: +49 (0) 7071 7963 071 email: [email protected] website: www.asem.it