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Working Meeting of the Stakeholder Relations Committee Wednesday, May 11th, 2016 1:00 p.m. – 3:00 p.m. Report Present: Bret Millburn, Committee Chair Steve Meyer Kenya Fail Trustee Matt Bell Andrea Packer Carl Filby Trustee Dannie McConkie Matt Sibul Cathie Griffiths Trustee Michael Romero Nichol Bourdeaux Ruth Hawe Trustee Necia Christensen Isaac Clarke Ruth Hendricks Trustee Troy Walker (Telephone) Rebecca Cruz Lynze Lenio Jerry Benson Eddie Cumins Todd Provost Jayme Blakesley Fred Ross Erika Shubin Clair Fiet Remi Baron Kim Ulibarri David Goeres Chris Chesnut EiLeen Billings Bob Biles Guest: Richard Clarke, State Safety Oversight Program Manager I. May 2016 Safety First Messages: “Automatic External Defibrillators (AEDs)” (David Goeres) – Improving survival from sudden cardiac arrest: There are about 10,000 victims of sudden cardiac arrests that occur at work per year in the United States. Waiting for the arrival of emergency medical system personnel results in only 5-7% survival. Studies with immediate defibrillation have shown up to 60% survival one year after sudden cardiac arrest. (Courtesy of OSHA) Causes of Sudden Cardiac Arrest: 1. Heart attack 2. Electrocution 3. Asphyxiation (loss of consciousness and death caused by inadequate oxygen in the work environment, such as in a confined space). Log on to the LMS to enroll in CPR / AED training. (Requires Manager Approval) II. Title VI Plan for 2016 (Jayme Blakesley) - This plan covers the period of 2013 – 2015, and must be submitted to the FTA by June 1st, 2016. Objectives of Presentation: 1. To provide a concise overview of Title VI 2. To cover highlights of UTA’s Title VI Report 3. To discuss importance of Title VI to UTA’s business 4. To approve the Title VI Plan Title VI Defined: Title VI is a portion of the Civil Rights Act of 1964 which prohibits discrimination by recipients of federal grant assistance on the basis of race, color, and national origin, including the denial of meaningful access for limited English proficient persons. Title VI is tied to minorities and low-income individuals. The following notice is posted on all busses and at train stations, and in public areas of UTA buildings that serve customers: “Title VI of the Civil Rights Act of 1964 protects you from discrimination due to race, color or national origin. If you believe that Page 1 of 13 you have been treated unfairly in receiving UTA services because of your race, color, or national origin, please let us know” UTA receives grant funding which requires development of a Title VI Plan to measure operating standards in terms of service to minority and low-income populations in some of the following: 1. Vehicle Assignments 4. Service Availability 2. On-time Performance 5. Service Areas 3. Bus Headway UTA has a Corporate Policy 1.1.19 Corporate Service Standards which looks at standards in three categories: 1. Policy service standards: Based on community expectations 2. Quality service standards: Standards reflecting consumers expectations 3. Effectiveness: Service standards. UTA’s Title VI Complaint Process/Policy: UTA follows the same corporate policy to deal with Title VI complaints that is uses for general customer complaints, i.e.; Corporate Policy 5.1.1: Customer Communications. More specific procedures are set forth on Standard Operating Procedure 5.1.1-1: Customer Communications Process. Most of the complaints come in through Customer Service and are documented from phone calls and emails. List of Transit-Related Title VI Investigations, Complaints, and Lawsuits (2013-2015): There have been no lawsuits and no investigations conducted by FTA or entities other than FTA. UTA has received customer complaints alleging discrimination on the basis of race, color, and/or national origin. 1. FY 2013 = 48 complains. Finding: 31 No Cause; 17 Unsubstantiated; 6 Operator Coached; and 4 Customer Error. 2. FY 2014: = 56 Complaints. Finding: 27 No Cause; 14 Operator Coached; and 15 Customer Error. 3. FY 2015 = 53 Complaints. Finding: 6 No Cause; 8 Operator Coached; and 39 Trend. Outreach: During the three year period since UTA’s last Title VI Program submission, UTA has conducted 8 public outreach activities which included efforts related to UTA’s fare policy, service changes and input on how to use potential additional tax revenue to increase service. UTA’s Language Assistance Plan: UTA created a Language Assistance Plan in 2011 to met D OT and FTA guidelines, and to describe how employees will provide language assistance to persons with Limited English Proficiency. Membership of Non-Elected Committees and Councils: There are two non-elected committees or councils at UTA. 1. Committee on Accessible Transportation (CAT) 2. Community Transit Advisory Committee (CTAC) Service Standards and Policies: UTA created Corporate Policy 1.1.19 – Corporate Service Standards, which groups service standards into three categories: (1) Policy Service Standards; (2) Quality Service Standards; and (3) Effectiveness Service Standards. The Title VI Plan requires that we measure our performance based on these service standards. Vehicle Load Standard: The Standard UTA has set for this area is “seat availability”. 1. Note that UTA eliminated the seat availability standard for fixed-route bus trips under 20 miles, which would represent the local service. This standard is be reevaluated. For this report, the standard for the longer trips over 20 miles was applied for comparison. 2. Conclusion: Title VI analysis verifies that UTA bus routes are equitable in vehicle load performance. Page 2 of 13 Vehicle Headway Standard: The standard UTA has set for this area is “frequency of service”. 1. Conclusion: Low income routes saw more frequent service than non-low income routes. Also, analysis verifies that there is no disparate impact on UTA bus routes in vehicle headways. On-Time Standard / Monitoring for On-Time Performance Standard: 1. The analysis of bus routes shows that UTA did meet its annual goal for two of the three years, and saw improvement in working towards the long-term goal of 95% on-time performance. The Title VI areas also met the goals except form the minority routes during 2015, which were slightly under the goal, however, within 1%. Route Deviation Service: UTA also operates route deviation service, which allows the bus to deviate from the designated route up to two (2) deviations in each direction within ¾ mile on each side of the route. None of the route deviation service is classified as a minority route. Two are low-income routes. A comparison was made between the low-income routes and the NON-low-income routes. Due to the option for deviation from the route, the on-time performance is different from the regular fixed route service. 1. The analysis of route deviation bus routes shows that the low-income routes had a better on-time rate than those that were not low-income routes. 2. Conclusion: There is no disproportionate burden for on-time performance of route deviation bus service. Rail Routes: All of UTA’s rail routes are considered to be minority and low-income routes, based on analysis of the stations instead of route miles, since these are the only points where people can access the system. Since all rail routes are both minority and low-income routes, there is no need to separate them out. Light rail service did not meet the goal of 98% on-time rate, and commuter rail fell short of their goal of 95%. Service Availability Standard: Service availability is a general measure of the distribution of routes within a transit provider’s service area. Using the 201-2014 American Community Survey and the taxing districts for UTA’s overall service area, the following analysis was done. FTA guidelines give the distance people are generally willing to travel to get to a transit stop. Following these guidelines, the population of a census block group was counted if the block group0 fell within: 1. ¼ mile of a bus stop 2. ½ mile of a light rail station 3. 3 miles of s commuter rail station Service Availability as of December 2015 Total Population in Service Area 2,244,551 Population within proximity of transit 1,537,313 Percent of population with proximity of transit 68.5% Transit Amenities Policy: Transit amenities refer to items of comfort, convenience, and safety that are available to the general riding public. UTA has transit amenities which consist of the following: 1. Bus stop Amenities: Conclusion was that UTA finds no disparate impact in the distribution of bus stop amenities. 2. Rail Amenities: All of UTA’s rail routes are considered to be minority and low-income routes, based on analysis of the stations instead of route miles. For all the rail lines, the number of stations in Title VI areas is over 1/3 of the total stations. The conclusion was that UTA finds no disparate impact in the distribution of rail stations and amenities. 3. Constructed Facilities: UTA constructed one facility during the period of this report. There was a natural gas fueling station which went into operation during December 2015 for Central Bus Operation and Maintenance Facility. There was an environmental assessment for the fueling Page 3 of 13 station conducted as part of the Title VI analysis requirement. The project funding was obtained to build the fueling station; however, the remainder of the project is still on hold for additional funding. Vehicle Assignment Policy: To monitor the effectiveness of UTA’s vehicles assignment policy, four normal weekdays were randomly chosen during 2015, one for each quarter of the year. The conclusion was there is no disparate impact due to the ages of the vehicles assigned on minority or low income routes. Minority and Low-Income Data: Based on the demographic data, UTA found that the average minority population in the service area is 22%.

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