THE INSIDE STORIES

FEATURES Talk. talk. talk 3 From the earliest form ofwritingaround 4000 B.C. to today's electronic marvels, the waywe communicate has changed dramatically.

ExtraOrdinary People 8 Zvonko Fazarinc, HP's senior science adviser for Europe, is frequently called a visionary and HP's own "man for all seasons." page 13 Understanding OSF: an open issue 12 Your home stereo system maybe a combination ofdifferent brands, but they all work together. The concept is the same for OSF.

Olympic drugtesting: a matterofsubstance 13 The eyes ofthe world will be on Seoul, South Korea, for the 1988 Summer Olympics, where HP equipment will playa key role.

HP Olympians 16 HP's own Olympic performers come in all sizes and degrees ofability.

A newtrain ofthought 19 page 19 "Have training, will travel" maybecome the slogan for the Test & Measurement staffafter a successful course in Beijing, China. DEPARTMENTS Your Turn 11

Letterfrom John Young 20

ExtraMeasure 21 MEASURE

Editor: Art director: Contributors: Jay Coleman Annette Yatovitz Gene Endicott Jean Burke Hoppe Associate editor: Circulation: BettyGerard Kris Larson

On the cover: Kelly Measure is published six times a year for employees and associates of Hewlett-Packard Company. Produced by McCormick of the USA Carporate Public Relations, Internal Communications Department. Brod Whitworth, Manoger. Address won the sliver medal In correspondence to Measure, Hewlett-Packard Company. 20BR. PO Box 10301. Palo Alto, California 94303-0890 springboard diving at the USA (415)857-4144. Report changes of address to your local personnel department. 1984 Olympics in Los Angeles. Cover photo by © Copyright1988 by Hewlett-Packard Company. Ronald C. Modra earlier appeared in Sports Material may be reprinted with permission. Member, International Association of Business Communicators. Illustrated magazine. see pages 13-18 and 24 for Hewlett-Packard Company is on international manufacturer of measurement and compu1ation products and insight on HP's role in the systems used in industry. business, engineering, science, medicine and education. HP employs more than 83,000 Olympics. people worldwide.

2 MEASURE

www.HPARCHIVE.com The way we talk to each other has changed. It's changed a lot. How Talk, talk,talk far have we come Ifyou could creep back in time 40,000 to 100,000years, and where do we go give or take a millennium or two, you might be able to from here? watch the birth oflanguage among the homo sapiens who inhabited the earth. A shorter trip would take you back to watch the creation ofwhat was probablythe first type ofwriting- cuneiform, a mix ofpictures and ideographs-around 4000 B. C. As you move in time toward the present, you could watch Moses reveal the 10 Commandments etched in stone, and then stop in the 15th Century to see the good monks put out ofthe Bible-copyingbusiness by the Gutenberg press. In the late 1800s, a mere anthropological wink ofan eye later, you could stop to hear the grumbling about the newfangled telephone-much too limited and compli­ cated to be ofany use at all to anyone, anywhere. And you don't have to knowyour quantum theoryfrom your quarks to comprehend the changes in communica­ tion compressed into this centuryin the hands oftech­ nology. Since the beginning, we've sought and found new ways to manipulate, compress, dress up, improve, speed up, preserve and perfect the art ofcommunication. It gets better and better. Nearly every HP employee has access to a personal computer or terminal that lets him or her send electronic messages to the far corners ofthe world or to the cubicle next door. Engineers and other employees share knowl­ edge with each other through computer teleconferenc­ ing systems. Manypeople now use Voice Mail, which is sort oflike having voice-oriented electronic mail in your telephone. In a way, the many electronic tools HP employees use to

JULY-AUGUST 1988 3

www.HPARCHIVE.com communicate with each other-most In the future, these experts will be increasinglycompetitive and uncertain commonly HP DeskManager, evaluatingand implementing more world," says Luis. "Internal and exter­ UNIX- Mail, Confer II- and Voice Mail changes all the time, including moves nal customers want and need better -are a microcosm ofthe best that's from HP 3000 computers to PC envi­ products faster and a better response available today. They'll never under­ ronments, HP NewWave environments to problems faster. In a systems-type mine the importance of traditional and ways to integrate interactive voice, world, we need to be able to react, to coffee talks and open-door discussions, image and text at office workstations. shorten the time it takes to diagnose ofcourse. And a few diehards here But an important part oflaunching a problem and to be able to deal with and there may still complain that it's new technologies, says Luis, is making organizational complexity." all too complicated, but they're a sure the ones in place are working as The challenge for the future is man­ dying breed with some 70,000 regis­ they should. "HP Desk is all ofsixyears aging a more intensive use of these tered HP Desk users in 33 countries, old, yet so many people already take facilities and teaching employees to do 7,000 registered users ofUNIX Mail, it for granted. HP has made a huge more complex tasks. The technologies 3,000 registered users ofConferand investment in our electronic communi­ are converging, says Luis. "Five years 26 sites set up with Voice Mail. cation systems. The key is now dealing ago, you couldn't integrate text and Ifyou bat that same anthropological efficiently with what we have in place." graphics. Soon, you'll be integrating eye over the last 10 years at HP, the lOS manages HP Desk, UNIX Mail, voice, image and data. But it's a fitful advances that have come one on top of Confer and Voice Mail. No small task process with manystops and starts. another-and continue even as we when you consider it costs the com­ It helps to look at where you've been speak-set the mind reeling. In 1978, pany$45 million a year to operate the as you go forward." a handful ofHP employees could send internal HP Desk network, and that What are these powerful systems? Comgrams, one ofthe company's first Confer costs halfa million dollars a Which ones are right for you? A qUick internal messagingsystems. Since year to operate. Luis says HP made the overview might help decide. these messages were printed out at the investment because electronic commu­ receiving entity and delivered through nication systems can be a competitive the mailroom, they could take from two advantage for HP. "We live in an HP DeskManager days to kingdom-come to be received. HP DeskManagergives employees HP Desk pilot projects started in 1982. access to electronic mail, word process­ In 1983, the average delivery time for ing, filing and calendar/diary functions Desk messages was one day. The aver­ all in one package. Increasingly, HP age delivery time today is seven hours. employees can sit down at a personal By 1993, HP office systems experts pre­ computer anywhere from Penang to dict delivery anywhere in the world will Palo Alto to do word processing, graph­ take minutes. ics, spreadsheets and database appli­ That's the ticket in today's breakneck cations and then link in to the world offast food, one-hour photo HP 3000, which runs HP DeskManager, stops, one-hour vision centers, 15­ to read their electronic mail, upload minute lube-and-oil changes, and memos or reports they've created and automatic teller machines, says Luis send messages. Hurtado-Sanchez, managerofCorpo­ Its 70,000 registered users make it rate's Integrated Office Systems (lOS) the seventh largest public network in group. There's no time to stand around the United States. In any given month, tappingyour foot when you've got 24 billion characters ( a mere 6 million work to do, urgent messages to send, pages) are sent out over the company's sales to close and deadlines to meet. internal HP Desk network. An employee Luis and his group are part ofa large uses HP Desk at a cost of$58 per network ofoffice-automation "cham­ month. The cost ofsending appropri­ pions" within the companywho are ate electronic mail messages on HP responsible for introducing new sys­ Desk is less than on public electronic tems, hand-holding during learning mail networks, FAX and Express Mail. curves and constantlysearching Overall, delivery time is best as well, for productive new solutions to solve Confer is the perfect tool for task forces, says particularlycompared with interoffice business problems. lOS Project Manager SIeve Thesing. mail and the U.S. Postal Service.

4 MEASURE

www.HPARCHIVE.com Luis says it's a huge time-saver for reach each other by phone during network used by 5,500 R&D worksta­ sendinga qUick note oran electronic working hours. tions. Steve says the learning curve on spreadsheet to someone instead of While HP Desk is the "backbone" of Confer is steeper than on HP Desk, but trying to tell them the same informa­ the company's electronic communica­ lOS is working to establish a worldwide tion over the telephone. And it's usually tion tools, Steve says, it is most useful network ofConfer contacts for each easier than sending an interoffice in distributing information-not dis­ entity to conduct trainingand be an memo or playing telephone tagwith cussing it. Confer is the perfect tool information source. Seventy percent of someone who is hard to reach. for task forces, committees and other all HP entities already have such a con­ There are times when it maybe groups that find it difficult to meet. tact. lOS also has printed a "Confer inappropriate to use HP Desk: A bonus is an electronic record ofthe First-Time User Guide" to give employ­ o when you are sendinga message contributions ofeach participant in ees the most useful commands. longer than 10 pages to a distribution the conference-unlike a transitory Steve says people can choose to par­ list ofmore than 100 people; telephone conference call. ticipate in about 75 to 80 different con­ o when the message will be printed on Confer users access the system in ferences that are going on all the time, the receiving end. It might be much Palo Alto viaX. 25 data-communica­ though some are private and available more efficient to print the message and tions links, either HP Net (HP's private onlyby invitation. The topics include send paper copies; X.25 network) orwith a modem Wide-ranging personnel issues to through GTE-Telenet (a public X.25 more high-tech discussions among o when you're sending Desktop Pub­ network) thatwill even getyou on the HP engineers. lishing (DTP) documents. These should system from Deadhorse, Alaska. One ofthe real success stories with be distributed through interoffice mail. Recently, HP began providing Confer Confer has been its use by personnel Besides the strain they put on the sys­ access via Internet, a private wide-area people to introduce the new Non- tem, DTP documents require the recip­ ient have access to speCific types of printers, computers and software. (See 0 "Some rules of the electronic road," ~ page 6. for more suggestions.) ~ HP Desk has become as important ~ as the telephone to employees who use it, says Luis. In some cases, it's com­ pletely changed the way business is conducted. Dick Dolan, editorof the HPJournal, now sends out all manu­ scripts for editing over the system, eliminating multiple copies being tied up in the interoffice mail. The Eastern Sales Region uses HP Desk and Lotus 1-2-3* to do targeting, saving hours of work and thousands ofdollars each time. Formerly, stacks of reports were printed, collated and distributed, while now theystay in electronic form and are copied into HP Desk. Confer Think ofConfer as a computer telecon­ ference that removes the walls ofspace and time that plague many ofHP's geo­ graphicallydispersed work groups. lOS Project ManagerSteveThesingsays Confer puts to rest time-zone problems that make it difficult for colleagues in "HP has made a huge investment in our electronic communication systems," notes Luis California and France, for example, to Hurtado-Sanchez, managerof Corporate's Integrated Office Systems.

JULY-AUGUST 1988 5

www.HPARCHIVE.com Some rules of the electronic road People get funny when it comes to their electronic communication tools. Once the learningcurve straightens out. theyget as possess­ ive as a toddlerwith a new Gobot, or a high school seniorwith his prom date. Just try and take it away. But lOS Manager Luis Hurtado-Sanchez suggests it doesn't hurt to review occasionally a few rules ofthe road. Exempt Pay System (NEPS) program. ing that when you post an entry. every­ Besides allowing people to keep up-to­ one gets a copy ofit. Also. Confer is o Be selective aboutwhatyou send date with what theircounterparts are limited to HP employees. while some outoverthe system. Think about doing, Confer is being used as a U.S.­ UNIX Notes conferences are circulated the reCipient ofyour message. Ask wide bulletin board as well. Debbie outside the companyand include out­ yourself, "Do they need the infor­ Carlson in Corporate Compensation side participants. mation I'm sending? Do theywant says that she preViously had to compile The effectiveness ofUNIX Mail will it? Does it make more economic information to send out to all NEPS improve in the future by increased con­ sense to print it and mail itT contacts, a process that took two to six nectivity between HP Desk and UNIX Electronic mail makes delivery weeks to complete. Now, NEPS contacts Mail, says Seth. and by the develop­ easier and faster, but the single have all the information they need ment ofglobal directories that include biggestcomplaintconcerns elec­ aboutjob postings within 24 hours. all users in both networks, making it tronic "junk mail"-as big a nuis­ Steve Thesing says the NEPS confer­ possible for anyworkstation user to ance as printedjunk mail. ence is the fourth most active on the communicate easily and quicklywith o Use passwords. Change your system and a good example ofhow the others throughout HP. password at appropriate intervals general business communityat HP is Use ofUNIX Notes saves travel time starting to use Confer. and cuts down on telephone expenses Anothersuccess story is the 600 to byallOWing a forum for engineers to 800 mechanical engineers and indus­ discuss everything from standards trial designers worldwide who commu­ development to printed-circuit-board nicate with each other through Confer. design, Seth says. The conference's main goal is to unite John Diamant. Software Develop­ between me and Stockholm. Take away preViously isolated computer-aided ment Environments engineer in Fort mye-mail and I wouldn'tbe able to do design experts in the companyso they Collins, Colorado. says his organiza­ thejob." can collaborate and share best prac­ tion has used UNIX Notes to handle tices. In addition, R&D and marketing much ofits standards efforts in the people are able to use these conferences past. "And my current project has used Voice Mail to get early feedback on new mechani­ e-mail (electronic mail) among three The new kid on the electronic commu­ cal engineering computer-aided design divisions in HP to coordinate design nication block isVoice Mail, and it will products from expert users. and review groups for various parts of be on its way to you soon ifyou don't Other popular conferences on Confer our system. I can't quote you a number have it already. include MICROS (a forum on personal on how much moneywe save because of Voice Mail, which operates like a computers), FORUM (a general Confer e-mail, but I can tell you that coopera­ voice-oriented version ofHP Desk, is discussion about company policies). tive distributed design and develop­ particularlysensitive to abuses which 3RD PARTY (a discussion ofthird-party ment work between geographically are not the fault ofthe technology, but software tools) and MOTMOR (a lively dispersed divisions would be almost ofhuman error and mismanagement, discussion ofmotivation and morale). impossible without it." says Luis Hurtado-Sanchez. "Voice Mail Confercurrentlycosts $10 per Gary Fritz, another engineer in Soft­ is a highlyvisible tool. and improper month for each user. To join, employees ware Development Environments at use ofit reflects on the mailbox owner should contact the Confer Support Fort Collins, reports similardevotion to as well as all ofHP." HP chose to imple­ Line at Telnet 857-2351. the system. noting his work with ZYX, ment this technology to improve com­ a small Swedish software company. munication and productivity, and early With an eight-hour time difference and statistics are promising, says Luis, UNIX Mail/UNIX Notes language barriers. Gary says UNIX with as much as a 48 percent reduction UNIX Mail is the standard for electronic Notes is "the only practical means to in telephone tagwith its use. mail in HP's R&D community, says lOS exchange small pieces ofsource code Voice Mail gives callers an opportu­ Project Leader Seth Munter. UNIX and the onlyway to maintain a com­ nity to leave a detailed message when Notes is an informal discussion system plete record ofpast conversations. I you're not available to answeryour based on UNIX Mail. UNIX Notes, like could not possibly do a decentjob of phone. The system gives the caller 24­ Confer. is a computer teleconferencing managing this relationship without hour availability. eliminating time-zone system, but it's different in two key e-mail. Last month, 221 messages barriers; the chance to leave compli­ ways. Confer is a centralized system (360 kilobytes. almost none ofwhich cated. technical or confidential mes­ and UNIX Notes is decentralized, mean- was source code) went over the wire sages; and betterservice by allOWing a

6 MEASURE

www.HPARCHIVE.com and don't give itout indiscrimi­ D Notifypeoplewhenyou're going affect the system. Don't stress the nately, Lots ofpotentiallyvaluable to be away from the office. This is resources you have. and confidential information is especially important on HP Desk D Earn a Good HousekeeperSeal sentoutover electronic communi­ and with Voice Mail. You can set ofApproval. Tell the truth. Are cations systems, and passwords up your electronic mailboxes there 324 messages in your In help protect it. HP Desk pass­ so senders are automatically Tray right now? Manage your use words are required by HP's Inter­ informed thatyou are away from ofthe system's resources and nalAudit. the office, when you'll be back keep costs down bydeleting old D Knowthe limitations and and whom they can contact in messages and keepingyour In strengths ofthe systemyou use. the meantime. Tray, FilingCabinet andWork Misuse ofHP Desk, for example, D Review yourdistribution lists Area clean. could congest the network and regularly. Are you sending a four­ D Considerthe confidentiality delaysuch things as orders and page newsletter to someone who ofyourcommunications. Is the payroll. Request the appropriate changedjobs six months ago and messageyou're sendingcompany­ training for your system to learn has no use for your pearls ofwis­ confidential? IfiUs, label it as the features thatwill make it work dom? Yes, we know it's great liter­ such. Company-private informa­ for you. ature, but have you surveyed your tion-thatwhich would cause D Use the system that fits your audience lately to see ifpeople are irreparable harm to HP ifit was needs. Do a little comparison still interested in being on your leaked prematurely-should shopping to see which tools w1ll distribution list? neverbe sent on electronic mail. help you do yourjob best. Voice D Followlocal guidelines and stan­ D Don't misuse the system. AVoice Mail, for example, is best used for dards. Each entityhas gUidelines Mail or HP Desk invitation to a short messages (less than two tailored to its needs and limita­ department birthdayparty maybe minutes). Longer messages may tions. Learn which hours are bus­ OK. Use ofthe systems for harass­ work betteron electronic mail. ieston HP Desk (typically early ment or personal gain is not OK. Take classes, do a little extra read­ morning, right after lunch and People get fired for such abuses. ingand expand your intellectual mid-afternoon), and find out how Funny holiday greetings that curiosityabout the available the length ofyour message can freeze terminals are frowned upon systems. as well. -Jean Burke Hoppe

faster flow ofinformation and speeding were quite logically the response cen­ These electronic communication decision-making. ters in Santa Clara, California, and tools are only a part ofthe many new Voice Mail gives subscribers a num­ Atlanta, Georgia. KellyThompson, tele­ products becomingavailable to help berofHP Desklike features, including communications coordinator at the employees do a betterjob today and the ability to: Santa Clara Response Center (SCRC), tomorrow. "But there's no magic in any D store, forward and retrieve voice says they're still battlinga certain ofthese systems," says Luis. "Ifthey're messages; reluctance on the part ofcustomers not properly used, they can make prob­ to talk to a machine. lems orsituations worse. If they're used D scan messages waiting in your mail­ box before listening to each one; So they're urgingcustomers to "Tell it right, life gets better and better." to ALICE." ALICE (Automatic Logging -JeanBurke Hoppe D create and send messages to multi­ ofInformation between Customers ple subscribers using system or per­ and Engineers) is a new application • UNIX is a registered trademark ofAT&T sonal group distribution lists; the Santa Clara Response Centerhas in the USA and in othercountries. Corifer D replay and edit voice messages you implemented to give callers the option 11 is a registered trademark ofAdvertel create; ofgoing into a Voice-Mail system where Communication Systems, Inc. 1-2-3 ill> andLotus ill> are registered trademarks D use delivery options, such as urgent, they can leave a five-minute description ofLotus Development Corp. private, future delivery or confirm ofthe problem they're haVing. The delivery; result, Kelly says, is that engineers D be notified ofnewvoice messages at can get to the problem faster because remote locations bysettingup an they can startworking on it even if outcall notification schedule. they can't immediately return the customer's call. Telephone etiquette is already a prob­ Another innovative Voice-Mail appli­ lem for some people, and Luis cautions cation the response centers offer is for that Voice Mail can exacerbate those French-speaking customers from Can­ problems. A few examples ofVoice-Mail ada who call after hours or on holidays. abuse include discourteous greetings, Callers from the Montreal area receive a failure to return calls, hiding behind bilingual greeting and a choice ofan the system to avoid answeringyour English- or French-speakingVoice-Mail phone and threatening, obscene or system. The call will then be relayed to harassing messages. the on-duty CE in Montreal who trans­ 1\vo early recipients ofVoice Mail lates and handles the problem.

JULY-AUGUST 1988 7

www.HPARCHIVE.com ORDINARYv PEOPLE What makes a man ofvision? Zvonko Fazarinc. justcompleting a pioneering role as HP's senior science adviser for Europe. would modestly disclaim the term "Visionary." But the description keeps cropping up from people who have worked with him at HP Labs oron his special campus assign­ ments for the company. Right now Zvonko's formidable ener­ gies are focused on fostering the use of computersimulation to teach basic concepts in physics. Since January 1987. he's criss­ crossed Europe to show university audiences how computergraphics can bring to life the fundamental concepts on which engineering is based and therebyshorten the learningcurve for students. He's presented demonstra­ tions in 13 countries. To interested academicians. he gives HP-developed special software. running on HP eqUip­ ment, that will relieve the drudgery of creatingsuch teaching simulations. In his module on thermodynamics, for instance. balls representing mole­ cules bound around in one window on the screen. In anotherwindow appears a histogram thatgraphs velocities in two directions. Startingwith random velocities and positions. one can adjust window walls to reduce volume and thereby increase pressure and temper­ ature. The interaction ofparticles under varying forces can be viewed and the ideal gas can be derived. The com­ plex algorithms which run the model­ ing are unseen. "I tell professors how computer mod­ eling has given me insight in physics into things I thought I understood," Zvonko says. "You start thinking much more intenselyabout what you mean. You can't afford to leave any mystery for the computer. And as it feeds your thoughts back to you in a different form, you see if they're correct." Zvonko Fazarlnc's family cooked on a wood stove on a farm In rural Yugoslavia; today he's an He believes that by distilling physics HP authority on using computer graphics to explain the fundamentals of science. into a few concepts on which nature's behavior rests and by making them intuitive, everything else also will become intuitive. "It is possible to teach all complex phenomena in phys­ ics to a person without background and achieve instantaneous under­ standing," he declares. His enthusiasm for using computer

8 MEASURE

www.HPARCHIVE.com graphics to help students understand '~ manforallseasons: Bree ofHP Labs remembers. "The first complex phenomena intuitively is con­ thing I did as a summer studentwas to tagious. Six leading European univer­ he's delved into a write a program, SIMULATE ZVONKO. sities have agreed to develop and share variety ofthings Zvonko had written a computer simu­ such teaching tools as part ofa COLOS I and done them all lation program for the analysis ofnon­ (Conceptual Learning ofScience) very well." linear circuits. but he was the only one project Zvonko has organized. who could do it. My jobwas to capture HP France is providing HP 9000 dering iron, I accidentallyburned it up. his knowledge." Model 360 workstation systems and 'This is too sensitive-it's never going Other members ofthe technical staff software that includes the friendly pro­ to amount to anything,' I said, and I began to use the new tool extensively. In gram for designing educational soft­ ignored it. 1969 Zvonko wrote a detailed lOO-page ware. It doesn't require expertise in "When I was accepted for doctoral instruction manual on how to tap the programming. work at Stanford University in 1960, I powerofa computer to solve circuit Participants will work on simula­ was two years behind and made up for problems. Itwas the precursor to the tions ofconcepts underlying the under­ it bydesigning everything I did with SPICE program which the University of standingofnatural science (such as transistors." California at Berkeley makes available relativity and quantum mechanics), It was a valuable lesson. as an industrystandard. electricity and electronics, among oth­ "I learned not to make a fastjudg­ Along the way, Zvonko was project ers. These will add substantially to the ment on a new technology," Zvonko leader for the HP 1980 oscilloscope sys­ 10 modules Zvonko broughtwith him says. While his own field ofconcentra­ tem, a hybrid between an instrument to Europe from California. tion was radio astronomy, he paid and a computerwhich won a "product Says Lorenzo Coslovi ofHP Italy, who attention to many new thrusts in sci­ of the year" award from Electronic has arranged a number ofvisits for ence. When computer-aided design Products magazine. Zvonko to Italian universities, "His began to come in, he went to the first In 1978. Zvonko became director ofa dream is to have thousands ofauthors seminars to find out about it. newly formed Electronic Instruments contributing to and continuously He's an enthusiastic follower ofthe Lab involved in a wide range ofareas: improving a single 'book' of training newest in consumer electronics, too, instrumentation, integrated circuits, technology. from compact discs to stereos. The ultrahigh-speed digitaVanalog inter­ "Itwould be the platform on which a cabin that he designed and built in faces, signal processing, distributed new culture will grow. And the seed for Monterey, California, has an elaborate systems, software design tools and that cuIture has been Zvonko." electrical control system that includes a communication protocols. Visionary thinking and a flair for panic button to turn on lights. alarms His managerial style is warmly teaching came naturally to young and sprinklers in one dramatic burst. remembered as caring and technically Zvonko Fazarinc, growing up in the BarneyOliver, research director challenging by those who worked for Siovenian part ofYugoslavia. "I always when Zvonkojoined the company in him. "He had a good vision into the jumped at the opportunity to teach if 1964 with a newly won doctorate in future and encouraged us to look into someone asked me a question-even electrical engineering. calls him "a man very futuristic ideas," says Bob Piety of if itwasn't something I knew much for all seasons." HP Labs. "He'd say, 'Why don't you see if about," he says. "He's delved into a varietyofthings you can...' and we'd dig in. often work­ Daughter Bojana, Analytical Group and done them all very well," Barney ing nights and weekends. He was a true marcom manager, remembers the fam­ says. "He's a generalist-tackling one scientist and a fun person to work for." ily farm in rural Yugoslavia where they field after another with enthusiasm Zvonko's lab was located in a build­ lived during most ofthe nine years her and insight. Now he's awakened the ing separate from the rest ofHP Labs. father was a researcher at the Commu­ universities ofEurope to HP's accom­ He installed the company's first elec­ nications Institute in Ljubljana. He plishments in the area ofcomputers." tronic mail system to track progress spent many hours trying to install his Afterworking on instrument on projects. love ofmath in Bojanaand her brother research projects for the first few years "Thatwasn't so popular," Bob Darko as they did their homework. in HP Labs, Zvonko was asked in 1966 admits. "but we really liked the card­ "It was still a world where you used to look into a problem involving a step­ reader system we put together to pro­ sleighs in the winter and cooked on a recovery diode. Instead ofroutine anal­ vide access to the building at odd hours wood stove." she says. "But I can ysis. he used an HP 2116 computer to ifyou wanted to come back to work. remember my father saying, "Someday simulate the electronic circuit. Itwas Zvonko had faith in us that no equip­ you'll be taught by television and won't a technique that was still new. mentwould disappear without a guard go to school-you'lliearn at home." "I became convinced this was a tool to system. It paid off." Zvonko debunks having any special solve problems that people themselves Still in operation is "Zvonko's ditch," sense ofthe future in those days. "I saw - with all their intellectual skills­ an underground trench which con­ my first transistor in Yugoslavia," he can'tdo," Zvonko says. nects all HP's Palo Alto, California. sites says, "and when I touched it with a sol- His work had a ripple effect. Ken Van with a private transmission network.

JULY-AUGUST 1988 9

www.HPARCHIVE.com ORDINARY PEOPLE

Zvonko persuaded management to With a free hand to develop his own there's almost no limit in science and install it for an R&D test bed in 1984. projects at CIS, Zvonko "justsat down engineering for simulation programs Today it carries video, voice and data, and startedwriting programs" to bring ofthis kind. with one more conduit that was a new dimension into teaching physics. The spinoffs from Zvonko's presence intended for fiber. never installed. Using a powerful HP 9000 Model 200 in Europe the past 20 months have "Zvonko was a little ahead ofhis time in and writing in C language. he devel­ actually exceeded the hopes ofSenior thinking fiber was the way to go," says oped a program to showVisually the Vice President Franco Mariotti, who Bill Taylor, Corporate Telecommunica­ principles behind heterojunctions had invited him to pilot the role of tions manager. "Even though things (electronicjunctions made ofmore senior scientific adviser. didn't turn out exactly the way he saw than one material). That first effort "Meeting faculty people on their them, the installation is very useful." took two and a halfmonths to do- own level, Zvonko has improved HP's One project that moved outside HP but a second module, on the function relationships with universities and was a global positioning system which of transmission lines, was finished established bridges to major schools," could measure satellite signalswith in two days. Franco says. "What amazes me is that great accuracy to calculate location. It The secret ofthe speedup was he continues to do his own serious sci­ was started in 1976 byRalph Eschen­ what experts know as inheritance in entific work on the schedule he keeps." bach, with strong support from programming environment. And hauling his own demo cases, Zvonko. When it didn't fit the compa­ Zvonko is qUick to credit Charles Zvonko has left behind a trail ofadmir­ ny's evolving marketing direction, the Young ofHP Labs with giving him the ing HP field people in his energetic rights were sold in 1980 to Trimble Nav­ startingbase into "object-oriented pro­ travels across Europe. igation, which now has 12 products gramming with foundation classes." Says Jacques Misselis, who accom­ based on it. Ralph is Trimble's vice (In programming, a class is a program panied him on 20 visits throughout president ofengineering and Zvonko that makes it possible to reuse code France, "You can give Zvonko an serves on the board ofdirectors. and save time spent in rewriting. It pro­ appointment at the Paris railroad sta­ In 1985 Stanford University opened vides a powerful base for the design of tion to meet a top-notch professor or in its Center for Integrated Systems (CIS), teaching tools without spending exces­ Corsica for a business school meeting ajoint effort with industryand govern­ sive time on overhead.) This June, on Sunday. He'll be there, no matter ment. HP was among the sponsoring Charles spent three days in Kiel, West how demanding the trip. companies that agreed to lend a senior Germany. training COLaS participants "Zvonko's great qualities are his manager to the center. Zvonko thought how to use his foundation classes. knowledge, generosityand availability "a microsecond" before accepting the Another contributor was John - and he's younger than most of the Stanford assignment. He'd retained Maneatis, then an undergraduate in young people." -Betty Gerard strong ties to the university, frequently physiCS at the University ofCalifornia teaching a course on semiconductor at Berkeley, who spent the summer of devices. (Last year Stanford appOinted 1986 at CIS helping Zvonko write him a consulting professor ofelectrical teaching modules. John, who worked engineering.) this summer at HP Labs, believes r

I -& ---"J 1L-__-O...;;o-~-OQ-=-~;:;.....o--_J 1~__o---;;~_o_*....$d.'--JIlIl:o~g'--.:o::.._o_~] (Left to right) Molecules In thermal motion move In straight lines until they hit another molecule or the wall. It they move toward the center, they quickly collide, then move away freely from the crowd and eventually spread out uniformly. If not moving Initially, they stand stili like well-stacked golf balls unfll fhe foundation Is shaken (the same as heating molecules).

10 MEASURE

www.HPARCHIVE.com YOURTURN Measure readers share their views on matters of importance to employees.

school conferences, this was a diagno­ oJpersonal choice and applaud Tim A better understanding sis that I never contemplated. Now­ Brown's courageous decision to share I wanted to letyou know how much after two rehab programs, four months his story with Measure readers. Per­ I enjoyed reading the article on ofsobriety, about 75 parent support haps Tim's story will be the catalyst "Sculpting the modern-day division" meetings. relapse, a third rehab pro­ which prompts other individuals with (March-April 1988). Itnot onlywas gram and, at last, visible change-I've drug or alcoholproblems to seek most informative, but helped me as learned that preachingand counseling help.-Ed. a field person better understand the byadults doesn't help kids on drugs. operation and organization ofour They know they are risking their lives I would like to comment on Tim manufacturing sources. and blighting their futures. They also Brown's courage in writing about his I know that we have been doing a know that the surest and qUickest way life's experiences. As a parent ofa great deal to keep ourselves competitive to acceptance and admiration by most chemicallydependent daughter, his with others, and this article gave me other kids is to use drugs. Only peer story has touched me, and it is com­ some insights as to what we are doing. pressure is effective. forting to read someone's success story. For instance, I assumed that we would The program that worked, This message is for the parents. wife, pare our number ofdivisions down, STRAIGHT, employs its own graduates husband, friend ofsomeone afflicted by but that isn't necessarily the case with and creates a carefully structured cli­ alcohol and/or drug addiction. Ifyour the different creative combinations you mate ofpeer pressure for sobriety. lives have become unmanageable and exhibited. DICK DILLMAN (you) don't know how to cope with the BOB McCOY Andover, Massachusetts situation, don't despair; seek help for Huntsville, Alabama yourself. Contact the Employee Assis­ tance Program and learn about the HP's exceptionally caring attitude many support groups that could help Hats off to Jim and about alcoholism recovery is appreci­ you back to sanity. We canwin this bat­ ated. I personallybenefited a few years tle, but we must first startby taking Debbie ago when HP "walked an extra mile" care ofourselves and learning more After reading "Chartinga new life for down this road with me, for which I am about this dreadful disease. Debbie" (March-April 1988l. I must say most grateful. Iwish Tim continued success. and I am quite impressed. As a fitness coor­ In the story"Winning the war on thankyou! dinator in diabetes education and a drugs: a personal fight" (March-April RAE ALMEIDA triathlete, it's "hats off' to the HP engi­ 1988), (Tim Brown) clearly identified Cupertino, California neer Jim Carbone, who shared his himselfby full name and photo as an specialized computer and athletic tal­ Alcoholics Anonymous member. I apol­ ents to help out Debbie Frank. ogize that we (in AA) somehow failed to Thanks for sharing these inspiring provide both HP and the member a bet­ Please send mail role models who together have mas­ ter understanding ofourTradition of Do you have comments about some­ tered a "diabetes-oriented" fitness Anonymity. thingyou've read in Measure? Send program. Our policy is to maintain personal us your thoughts. We want to share TAMMYKIME anonymity when sharing our recovery them with more than 83,000 other Toledo, Ohio stories at the public levels ofpress, employees. radio, TV, Videotape and film- never If your letter is selected for publi­ Tammy works in the endocrine and revealing last names, photos or any cation, you'll receive a Measure diabetes care center at Toledo's Mercy other identifying facts about ourselves T-shirt. Be sure to send us a return Hospital.-Ed. or anyAA member. mailing address and indicate your ...the exercising ofpersonal ano­ T-shirt size-unisexsmall, medium, nymity at the public level assures that large orX-large. Winning the war on the integrity ofthe AA recovery pro­ Address letters via company mail • drugs: the pros and gram will not be compromised by to Editor, Measure, Public Relations becoming identified/linked with the Department, Building 20BR, Palo cons of anonymity personality ofany individual. however Alto. Via regular postal service, exemplary. Tim Brown's storyabout his personal the address is Measure, Hewlett­ war on drugs (March-April 1988) (Name withheld by request) Packard Company 20BR, PO Box prompts me to relate my experience Palo Alto, California 10301, Palo Alto, CA 94303-0890 and share my hope as a parent involved USA. Try to limityour letter to 150 in the same struggle. Measure understands and appreci­ words. We reserve the right to edit Ayear ago, my 16-year-old daughter atesAA's tradition ojanonymity. How­ letters. Please sign your name and asked for help with her drug problem. ever, we believe anonymity is a matter give your location. Names will be Duringyears offamily counseling and withheld on request.

JULY-AUGUST 198R 11

www.HPARCHIVE.com own proprietarysystem. (U.S. News & World Report defines an operating sys­ Understanding tem as "the traffic cop that manages disc drives, memoryand screens so OSF:an they can be used by applications pro­ grams such as word processing and spreadsheets.") open issue OSF's charter and technical vision go beyond a standard operatingsystem. OSFwill enable computer purchasers to "mix and match" software and hard­ ware from different vendors. TheAppli­ cation Environment Specification OSF For some ofus, a home stereo system is Jacques Stern (Ieff). chairman and CEO of will develop includes standards for the an amalgam ofcomponents made by a Groupe Bull, discusses the Open Software operatingsystem, languages, database variety ofmanufacturers. Butwhen Foundation with HP's John Doyle during management, user interface, graphics you playa record, disc, tape or the a pause in the May OSF press conference libraries and networking standards. radio, you expect your Garrard turnta­ in NewYork City. HP's participation in OSF doesn't ble, Sony compact-disc player, Marantz mean that the company is abandoning tape deck, JVC receiver and Advent events ever to occur within the com­ its standards strategy. Far from it. HP speakers to produce beautiful music. puter industry." will continue to develop HP-UX-the HP and a number ofotherleading Joining HP in the cooperative ven­ company's implementation ofAT&T's computer companies feel the same way ture announced May 18 were U.S.­ UNIX operatingsystem-and ulti­ about software environments: you based IBM, Digital Equipment Corpo­ mately HP-UX will make a smooth tran­ should be able to develop application ration andApollo Computer Inc.; sition to the OSF-based system which software that can run on computers of Groupe Bull from France; and Nixdorf will conform to standards issued by the different brands and sizes. ComputerAG and Siemens AG, both international standards bodies. That's the essence ofthe Open Soft­ headquartered in West Germany-a "Membership in the OSF leaves ware Foundation (OSF), a group of coalition representing more than 40 plentyofroom for competitive differen­ major computer companies dedicated percent ofthe computer industry's tiation," explains John Young. "There to meeting customer needs by develop­ worldwide revenue, according to The are still many areas ofleadership HP ing open/standard software systems. Wall StreetJournal. may choose to pursue-price/perfor­ The companies created OSFbecause The member companies have pledged mance, networking, graphics, quality, ofa shared concern that the UNIX· a total ofmore than $90 million for OSF support and unique value-added func­ operating system-which all had during the next three years in addition tionality, to namejust a few." begun to embrace as an emerging stan­ to each company's top technologyand More than 1,300 computer hardware dard - no longer would be made engineers. John Doyle, HP executive and software suppliers, universities, openly and equally available by its pro­ vice president and head ofthe Systems government agencies and organiza­ prietor, AT&T. A closed operating sys­ Technology Sector, serves as the chair­ tions around the world have been tem, OSF companies feared, would give man ofthe board for the foundation. invited to join OSF. -Jay Coleman an unfair competitive advantage to The Open Software Foundation is • UNIX is a registered trademark ojAT&T in AT&T and its business partner, Sun focusing on three key issues: the USA and in othercountries. Microsystems. o Portability-The ability to use appli­ How important is OSF? John Young cation software on computers from calls it "one of the most significant various vendors. o Interoperability-The ability to have various computers from different vendors work together. • o Scalability-The ability to use the same software environment on many classes ofcomputers from personal computers to supercomputers. The way to achieve an open system, OSF maintains, is to develop one industrywide operating system, rather than several companies each haVing its

12 MEASURE

www.HPARCHIVE.com American Carl Lewis sprints to victory in the 200-meter dash-his third gold medal at the 1984 Olympic Games.

The soon-to-be-millionaire sprinter push themselves artificially to the top. hits the tape in full stride. fractions of The International Olympic Commit­ Olympic a second before the otherworld-class tee (lOC) recognized an emerging prob­ athletes who will fall justshort in lem with competitive integrityand their quest for an Olympic gold medal. the health ofathletes as earlyas 1967. drug testing: Hours later the winner stands when it adopted a resolution banning proudlybefore a worldwide television the use ofcertain substances by Olym­ audience accepting the precious prize. piC athletes. To follow up. the IOC amatter The flags are raised and the appro­ issued its initial list ofbanned drugs priate national anthem is piped into and began a crackdown on substance the arena. abusers at the 1968Summer Games in of substance It's a scene most ofus have seen Mexico City. many times throughout the years. Since then. drug testing has been a But a hidden and somewhat un­ regular part ofthe Olympic Games. and glamorous step after the thunderous HP has supplied analytical instrumen­ applause accompanies an Olympic vic­ tation for that purpose since 1972. tory. For it is then that the athletes are At this summer's Games in Seoul. whisked away to provide evidence that Korea. HP once again will supplyana­ theydid. or did not. enjoy the advan­ lytical instrumentation to test and tages ofsubstances which could have screen approXimately 1.500 athletes given them. illegally. an edge. ofthe 9.000 expected to participate. In an environment where the differ­ Earlier this year. HP played a similar ence between winners and fourth-place role at the Winter Olympic Games finishers is measured in hundredths in Calgary. Canada. where 1.500 ofa second or fractions ofan inch. the athletes competed. incentive for athletes to gain a com­ Like the laboratory used for testing petitive advantage is enormous. Perfor­ at Calgary. the lab in Seoul-housed mance-enhancing drugs probablyhave at the Korea Advanced Institute of become the most common means used Science and Technology-is one ofonly by an unknown number ofathletes to 21 IOC-accredited facilities worldwide. PHOTO BY JOHN McDONOUGH

JULY-AUGUST 1988 13

www.HPARCHIVE.com Ithas been fully operational since the Asian Games held in Korea in Septem­ ber 1987. and is filled with more than U.S. $2 million worth ofHP analytical and computer eqUipment. The lab. staffed by highly trained technicians. will be a high-security facility with round-the-clock guards and a sophisticated electronic security system. In addition to proViding the necessaryhardware-both loaned and sold to the laboratory-HP will proVide 24-hour on-site support through HP's exclusive analytical distributor. Young­ In. Scientific Instrument Division employees also will be on call in Palo Alto. California. to proVide additional support as needed. In 1988. samples from athletes are being subjected to the most compre­ hensive tests in Olympic history. As at theWinter Games. five classes ofdrugs are banned at Seoul: o narcotics. including morphine. codeine and others; HP 5890 gas chromatographs will be used during the 1988 Summer Olympics to screen more o anabolic steroids. which accelerate than 1,500 athletes for use of stimUlants, narcotics, analgesics and beta blockers. muscle development; o stimulants. such as amphetamines hockey player-was detected using a is a positive result. If that positive is and cocaine; banned substance. confirmed. a third test is performed on o beta blockers. used to reduce heart But the Summer Games seem to offer the other portion ofthe urine specimen rate and produce a calming effect; more opportunity for abuse ofperfor­ in the presence of the athlete. a repre­ and mance-enhancing substances. given sentative ofthe athlete's countryand o diuretics. which are taken in hopes the sheer number ofathletes and the an laC offiCial. to dilute urine to reduce the pres­ events in which they partiCipate. A The gas-chromatograph/mass ence ofother banned substances weight lifter. for example. probably spectrometer (GC-MSl system is so below detectable levels. Additionally. stands to gain more from use of sensitive it can detect a chemical diuretics can reduce bodyweight steroids than a skijumper. concentration as low as one part per artificially and give athletes compet­ Mteran event, the athletes to be billion. about the same as detecting a ing in weight-restricted events an screened are told they must arrive at granule ofsugar in a bucket ofsand. unfair advantage. the drug-teSting station within one The GC-made at HP's Avondale hour. Once there. the athlete proVides (Pennsylvania) Division-separates This is the first year in Olympic a urine sample in the presence ofan Games history that athletes will be dozens ofdifferent compounds in a attending marshal and the sample is screened for beta blockers and diuret­ sample from each other as they move divided into two equal parts. ics. Beta blockers were identified as through a narrow tube. called a col­ The two samples then travel in spe­ potential performance enhancers dur­ umn. The compounds move at varying cially designed packages to the lab. ing the 1984 Summer Games. when rates based on subtle differences in where one is kept in a guarded location offiCials discovered that archeryscores molecularstructure. in case a second test is needed to con­ All positives identified by a GC are could be improved with a steadieraim firm a positive result. The first sample prOVided by these substances. confirmed on the mass spectrometer. is used for initial testing. All medal winners and at least one the most accurate verification tech­ The sample is analyzed by the labora­ nology available. The MS takes the other randomly selected participant in tory and all results are reported to the each eventwill be screened. Addition­ component molecules from the GC and laC medical commission. A second test bombards them with a beam ofhigh­ ally. horses used in equestrian events is conducted on the first sample if there energy ions. This causes the molecules will undergo testing. to break apart and fragment in pre­ At Calgary. ofthe 450 athletes that underwent testing. only one-a Polish dictable. reproducible ways. creating

14 MEASURE

www.HPARCHIVE.com unique chemical "fingerprints... The MS data system then compares this fingerprint to a reference database of An Olympic primer known chemical spectra. With the HP system, more than How well do you know your Olympic trivia? 110,000 compounds can be compared in less than one minute. The entire Check the information below from The World detection process lasts from 30 to 90 Almanac and Book ofFocts-1988, then minutes, depending on the number of compounds to be separated. dazzle your friends and relatives with your Every lab selected to be an official Olympic drug-testing lab is required to athletic acumen. pass extensive IOC accreditation tests History-The modern Olympic Creed-'The most important thing before receiving final approval. During Games, first held inAthens, Greece, in the Olympic Games is not to win the Olympic Games, the IOC gives in 1896, were the result ofefforts by but to take part, justas the most control samples to the lab to ensure Baron Pierre de Coubertin, a French important thing in life is not the consistencywith the methodology. educator, to promote interest in triumph but the struggle. The The first substance-abuse controls in education and culture, also to foster essential thing is not to have con­ international sports were initiated in better international understanding quered but to have fought wel1." 1955 during a French cycling competi­ through the universal medium of tion, at which more than 20 percent of Oath-An athlete ofthe host coun­ the test cases proved positive. Since youth's love ofathletics. His source ofinspiration for the try recites the fol1owing at the open­ then, the list ofbanned substances Olympic Games was the ancient ing ceremony: "In the name ofall has lengthened as new drugs are Greek OlympiC Games, most notable competitors I promise that we will invented and chemists can identify and ofthe four Panhel1enic celebrations. take part in these Olympic Games, develop methods for detecting them. The games were combined patriotic, respecting and abidingby the rules And while thought ofthe actual pro­ religious and athletic festivals held which govern them, in the true cedures involved seems bothersome on the surface, many athletes feel the every four years. The first such spirit ofsportsmanship for the recorded festival was held in 776 glory ofsport and the honor ofour process is warranted and necessary. B.C., the datefrom which the teams." The oath and the creed were "When we don't have drug testing, we composed by de Coubertin. discriminate against athletes who are Greeks began to keep their calendar by"Olympiads," or four-year spans clean," Cathy Priestner, a former Olym­ between the games. Winter Olympic Flame-Symbolizes the continuity piC silver medalist in speed skating, Games started in 1924. between the ancient and modern said at a press conferencejust prior to Games. The modern version of the Winter Games in Calgary. Symbol-Five rings linked together the flame was adopted in 1936. The "Drug testing done accurately and to represent the sporting friendship torch used to kindle the flame is first applied fairly guarantees the athletes a lit by the sun's rays at Olympia, proper and fair competition. And I ofal1 peoples. The rings also symbol­ ize the five continents-Europe, Greece, and then carried to the site think that's the bottom line." Asia, Mrica, Australia andAmerica. ofthe Games by relays ofrunners. -GeneEndicott Each ring is a different color: blue, Ships and planes are used when (Gene Endicott-Measure's unofficial black, yel1ow, green and red. necessary. sports editor-is an HP seniorpress relations representative and afeared Motto-Citius, Altius, Fortius. The Latin meaning is "faster, higher, batteron his softball team. He last wroteforMeasure in the May-June braver," while the modern interpre­ 1988 Summer Olympic Games 1987 issue aboutHP's international tation is "SWifter, higher, stronger." September 17-October 2 sports marketing elforts.-Ed.l Father Didon, a French educator, coined the motto in 1895. Seoul, South Korea

JULY-AUGUST 1988 15

www.HPARCHIVE.com HP Olympians

Margaret Bailes was a skinny. 17-year­ old high schooljunior in 1968 when she sprinted to Olympic history. Margaret, who today is a dealer support rep at the Personal Computer Distribution Operation in SanJose, California, was a member ofthe record­ settinggold-medal-winning U.S. wom­ en's 400-meter relay team 20 years ago in Mexico City. "It didn't really hit me that this was the Olympics and we set a world record until we were on the Victory stand receiving our gold medals and listening to the 'StarSpangledBanner,' " says Margaret. "Itwas an absolute thrill.·' The fact that Margaret was able to run in the premierworld event is a pro­ file in personal courage. At 17, she was a child compared with her college-age teammates. And a month before the Olympics, Margaret was in a Mexico City hospital with pneumonia. "I had trained for the Olympics for eight years and there I was with a 105 degree temperature. I had about two weeks to get mystrength back." Margaret's recovery was especially demanding because she had qualified to run in the 100- and 200-meter dashes, as well as on the 400-meter relay team. So the preparation was mental as well as physical. "Itwas difficult because all ofus on the relay team were fierce competitors in our individual events, but then we had to run together as a team," Mar­ garet explains. "I was tired, but I never allowed myself to think 'I'm sick so I shouldn't finish as well.' I came to win." The qualifying races were exhaust­ Margaret Bailes, dealer support rep trom PCDO, made Olympic history In the 1968 Games. ing, even for runners in the best of condition. In one day alone Margaret even find out about the salute until Margaret placed seventh in the 200 had eight preliminary races. later when the media asked us meters-againjust a fraction ofa sec­ Amid all ofthe excitement, history aboutit." ond behind the medal winners. Itall was being made. Some U.S. black ath­ Margaret's legs still felt weak the came down to the 400-meter relay­ letes literally took a stand to highlight day of the 1968 Olympic finals. All the her third and final event. racial prejudice during award ceremo­ youngster from Eugene, Oregon, had to Barbara Ferrall ran the first leg of the nies by raising clenched, gloved fists­ do was run in three events before relay for the U.S. and was neck-and­ the "black power" salute. 100,000 spectators and a worldwide neck with the field when she handed "We were getting a rubdown prior to television audience in the millions. the baton to Margaret. Margaret gave a race and we didn't even know it She finished fourth in the 100 the team a slight lead when she passed happened," Margaret says. "I didn't meters, barely missing a bronze-medal the baton to Mildred Netter. Wyomia third place while teammate Wyomia 1}'us won the event. An hour orso later

16 MEASURE

www.HPARCHIVE.com BillGroot wiD have the lifelong ForMaurice andRita Dubois, par­ distinction ofbeing one ofthe first ticipating in the openingceremonies people to play Olympic baseball. ofthe XIV Winter Olympic Games in Baseball-whichbecomes an Olym­ Calgary, Alberta, Canada, was the piC event in 1992-wiIIbe a demonstra­ culmination offive months ofintense tion sport at the 1988SummerGames rehearsals and preparation. and Bill. system controller for HP Neth­ Maurice. an analytical customer erlands. will play first base for the engineer with Hewlett-Packard (Can­ Holland national team. ada) Ltd., and his wife were among 960 The Dutch team won the European people selected as square dancers for baseball championship lastyear, which the lavish openingceremonies. The entitled it to play in Seoul against troupe was divided into 14 groups; teams from the USA, Cuba, South each group practicing alone for two Korea, Japan and Taiwan. hours each week, then en masse. The Dutch BaseballAssociation "All ofthe rehearsals were outside, chose Bill as its 1986 Most Valuable no matterwhat the weatherwas like." Player when he belted eight home runs, Maurice explains. "One day itwas - 22 drove in 38 runs. had 65 hits, stole 14 CelSius (about 14 degrees Fahren­ bases and had a .460 battingaverage in heit) and everyone was still there!" 35 games. Maurice and Ri ta also donated more

Margaret (third American from leff) celebrates 400-meter relay victory with teammates while a dejected second-place Soviet runner (Ieff rear) observes in silence.

Tyus ran the final 100 meters as the U.S. women set a world record of 42.8 seconds. "We all ran to the finish line, hugged each other and yelled 'We did it! We're the fastest in the world,' "Margaret recalls ofthe historic moment. Ironically, itwas the last race Margaret ever ran. Her husband didn't like track, so she qUit to become a fulltime housewife. Most friends and co-workers don't know ofMargaret's athletic fame. She doesn't mind talking about the experi­ ence, but she's too modest to mention it Without some coaxing. "I still attend a lot oftrack meets and watch every one that's on TV," Margaret says. "And I never miss watching the Olympics every four years. "I rememberwalking into the stad­ ium for the 1968 opening ceremonies. Bill Groot, system controller for HP Netherlands and a member of the 1988 Dutch Olympic Everywhere I looked I sawall ofthe baseball team, applies a tag during a game against the U.S. team last year. country flags, uniforms and colors, and thousands ofdoves being released. It was the first time I started to feel like maybe I was somebodyspecial. Ifs a feeling I'll never forget."

JULY-AUGUST 1988 17

www.HPARCHIVE.com HP Olympians

than 150 hours in the Olympic cos­ tume shop where they helped make some ofthe 5.000 costumes worn dur­ ing the opening ceremonies.

Ifanyone epitomizesthe true Olym­ pic spirit it's Alfredo Rego. a member of HP's "extended family" and the devel­ oper and president ofAdager Software, which is used on most HP 3000 systems. Alfredo was a member ofthe seven­ person Guatemalan ski team-the first time the countrycompeted in the Win­ ter Olympics. At 41 years old. he was one of the oldest Olympic competitors. Beinga competitor-competing- is what really mattered to him. Alfredo finished dead last in both Olympic ski events he entered. But winning wasn't the point. "Beingan amateur means you do it for the love ofthe sport," he explains. "Ofall the Olympic skiers. only 60 per­ cent completed the events. The others didn't start for some reason, fell down and didn't finish or missed a gate and were disqualified. I finished both ofmy races. That was my achievement." Alfredo hasn't ruled out competing in the 1992Winter Olympics. ''I'll be 45 years old then, but I'll have four more years ofpractice." he adds. "It's like a computer program; first you make it work, then you make it better. By 1992 I'l1 be a lot better."

An HP employee with a keen interest in the women's 400-meter relay in Alfredo Rego, developer of the Adager software used on most HP 3000 systems, was fhe Seoul is Werner Spaeth. the national standard bearerfor Guatemala's seven-person team at the 1988Winter Olympics. coach for theWest German team and manager ofHP's repair center in B6blingen. Shaune Hilton, a clinicalapplica­ Hopingto repeathis performance For 20 years, Werner has coached tions specialist in HP's Calgary office, from the 1984Games in Los Angeles is female sprinters, including a member also was one ofthe 9,500WinterOlym­ Jukka Rauhala, a district manager for ofthe bronze-medal team in the 1984 piC volunteers. Shaunewas a course HP Finland. Jukka won a wrestling Games. steward, responsible for security bronze medal in the 150-pound "Ourgoal for 1988 is to finish among enforcement, crowd control, first aid (68-kilogram) weight class four years the top four relay teams in the world," and information during the downhill ago and will represent Finland in Werner says. "With a good deal ofluck. ski races. Seoul as well. we could finish in the top three. The "The Eastern bloc countries and the strongest teams to compete against United States have the best competi­ are the USA, the German Democratic tors in myweight class," Jukka says, Republic, the USSR and Canada." "and I will be very fortunate ifI am able to win a medal again in Seoul."

18 MEASURE

www.HPARCHIVE.com Anew train of

thought Approximately 500 customers from the Beijing area attended the three-day HP product fair which was held In conjunction with the "neophyte" training seminar for 26 CHP employees. After lO-hour days filled with lectures and lab training, manystudents might Group training manager, and Yeng opt for a relaxing eveningas far away Wong, former CHP Test and Measure­ from work as possible. ment program managerand newly These students were different. named business development manager. "As soon as dinner ended, several Don had been in China in 1979 for a students would go back in the lab to get measurement and computation show, more experience on the equipment," and Bob was there in 1981 to present a explains Don Hawke, a member ofthe microwave seminar. training staff. "I've never seen a more "HP was the first company to bring a energetic, enthusiastic group." hardware seminar into China," Don The 26 students were sales engineers remembers. "Nine years ago, everyone and technicians from China Hewlett­ dressed alike in the blue, gray or drab Packard (CHPj. The settingwas Beij­ green Mao pants, jacketsand caps. ing, China, where five engineers from Todayyou can see a definite influence the Test and Measurement Fundamen­ from theWest in their clothing." tals trainingstaffin Palo Alto, Califor­ Adds Bob, "We expanded the course nia, conducted a rare, on-site two-week from two 40-hourweeks to two 60-hour training course in March andApril. weeks because ofthe language barrier, Soles engineers and technicians from China Usually the "neophyte" training is but all ofthe students were bright and Hewlett-Packard completed 120 hours In test conducted in Palo Alto. But the size spoke English to some degree. They and measurement fundamentals-and even of the class and the difficulty for the had a clear understanding ofelectrical spent extra hours In the lab. CHP employees to travel as a group to engineering theory, but theyjust the U.S. made it more efficient to hadn't had an opportunity to get their take the course to them. hands on the breadth oftest and mea­ in the works for a return session. More efficient, perhaps, but not surement eqUipment." Based on the success of the CHP without an enormous amount of "The training was like a bridge that experience, Bob says Test and Measure­ preparation. took me from being an electrical engi­ ment has shown the ability to take the HP had to apply for licenses and ship neeringstudent to a T&M marketing CQurse to other lntercon countries. more than two tons ofequipment for engineer," says Gau Jianhua, market­ "The on-site course and product fair the course and a three-day product fair. ing engineer in HP's Beijing office. Adds gave us the opportunity to demonstrate "We applied for the licenses six Sun Tao, sales engineer from the same HP's commitment to technical training months ahead of the trip and received office, "The whole experience gave me in the People's Republic ofChina," them six days before we left," sighed confidence; nowwhen I talk to cus­ Don says. "When a field engineer walks Bob Kirkpatrick, who organized the tomers about systems, I have firsthand into a customer facility, the customer trip with Don Hawke, Paul Archam­ experience, notjust information mem­ knows that the HP person has the beault, Microwave Communication orized from data sheets." knowledge to recommend the measure­ By the end ofthe second week, the ment solution which will proVide the students had completed all ofthe class­ data the customer needs." room and lab training, and plans were

JULY-AUGUST 1988 19

www.HPARCHIVE.com LETTER FROM JOHN YOUNG President John Young reviews the Board of Directors' recent Asia-Pacific trip,

n May, the Board ofDirectors took committed HP people who work on the the opportunity to visit Hewlett­ other side ofthe world. Ourbusinesses I Packard operations in the Asia­ are excellent in the area, and we are cer­ Pacific area to see firsthand howwe're tainly in a position to capitalize on the doing in that part ofthe world. many opportunities available to us. Believe me. it was an enlightening o Secondly. it confirmed that we have and encouraging trip for us. made the right investment in local I think there's little question that the organizations and people. We're local­ Asia-Pacific area is on the cutting edge izing products for Asian languages, ofcompetition in the world today. including terminals, PCs and their That's in part due to the new mobility of associated software, and special mea­ technology, which is increasingly avail­ surement configurations to solve prob­ able across the developing world. lems such as disc testing, a technology Additionally, those developing coun­ For John Young, leading an International which proliferates in that partof tries have targeted electronics as an the world. industry theywant to nurture, and are company of 83,000 employees means rapidly building the technological spending hundreds of hours each year o Thirdly, the nature ofproducts sold flying from sife to site. infrastructures to become world-class in the Asia-Pacific area is no different manufacturers. than other parts ofthe world, because Those factors, coupled with signifi­ tries since the 1983 visit. In fact, this they are supporting the very sophisti­ cantlylower costs for both direct labor year Hewlett-Packard will record more cated developments going into place. and professional staff, add up to a very than $1 billion in business in the Asia­ That means there can be no shortage on support. The new networking low-cost production base. Yet. products PaCific area. Clearly, our development is center, marketingsupport centers. from the Asia-Pacific area have more than keeping pace with the area's response centers and the strength of extremely high quality and are widely growth. accepted in world markets. YHP's organization backing up the area For the directors' trip we used a are all major factors that allow us to The board visited this region five starburst approach-that is, everyone deliver advanced, high-level service and years ago, but for some newer direc­ started in Tokyo for a YHP review and a tors, it was their first look at the support while dealingwith smaller celebration ofYHP's 25th anniversary. countryorganizations. burgeoning Far-East region. This included a formal dinner attended Acouple ofkey issues for HP emerged by many top executives and presidents o Ifyou add to those factors the very from the trip: ofmajor Japanese companies. YHP is substantial manufacturing presence we have and the leverage available from o First. we have substantial business haVing an outstandingbusiness year our international procurement organi­ opportunities in the Asia-Pacific area. in 1988, and this success made the zation, you can see that we have a very ObViously, as these countries develop celebration even more special. capable and broadlybased Hewlett­ their own technological capabilities LeavingTokyo, the directors fanned Packard operation. It is fully able to and manufacturing know-how, they out to eitherSeoul, Taipei or Beijing to respond to today's challenges and build become more likely to buy high­ have a close look at ongoing HP country for the future. technologyproducts. We need to be an operations. The directors met with In short, the board's trip was a good important part of that development industry and government leaders, as chance to learn and understand the and make sure we are participating well as HP employees in those three problems and opportunities HP faces fully for the long term. cities to get a good perspective ofour daily in the Asia-Pacific area. Perhaps o The second issue involves the com­ business in the country and our relationship with key country leaders. more importantly, it was an opportu­ petitive products that flow from the nity to meet with and recognize the Asia-Pacific area to world markets. We At the end of the week, the board members convened at our region sales many dedicated people who are pursu­ need to factor this impact into our ing HP's interests and creating a lead­ thinking, particularly with regard to headquarters in Hong Kong to compare notes and observations. We also heard a ership position for us in a very dynamic sourcing ofparts. It's important that and developing part ofthe world. presentation from our region market­ we take advantage ofmanufacturing Make no mistake about it: the Asia­ ing center people about opportunities opportunities in this area for increas­ PaCific area is an important one for HP, in othercountries, such as India, and ingly sophisticated products, while and we have the people and products the growingASEAN countries: Singa­ simultaneouslywe understand that there to achieve even greater success. companies located in that area have pore, Malaysia, Thailand, Indonesia, advantages and abilities to change the the Philippines and Brunei. world marketplace itself. The trip was very successful for There have been tremendous devel­ several reasons: opments ofthe countries themselves o First, it gave the directors a chance and in HP's programs in those coun- to meet the many enthusiastic and

20 MEASURE

www.HPARCHIVE.com Tokyo takes To be listed inTokyo the companyhad to receive stock in HP approval from the TSE and Hewlett-Packard stock the Japanese Ministry of assumed international pro­ Finance. DaiwaSecurities portions in May when the Co. Ltd. sponsored HP in Tokyo Stock Exchange conjunction with the (TSE) began listing HP. listing. It's the first time HP has HP's market price on the been listed on a non-U.S. TSE is independent ofthe exchange. The company U.S. stock exchanges; also is traded on the New prices in the two countries York and PaCific stock tend to move togetherwith exchanges. only slight differences.

Advantage HP earned and tournament With sponsorship of30 history. major European tennis and Television information is golfevents- as well as the prepared on an HP 3000 Tour-de-France bicycle Series 37, while a communi­ race-in 1988, HP is a defi­ cation line between the HP nite "hit" among European van and the broadcast unit sports fans. enables the producer to give HP is the official com- instructions on what text or puter partnerofthe Associ­ graphics to insert live on ation ofTennis Professionals the TV screen during the Diamond monds and a soccer field. (ATP) and the Women's broadcast. Foothill students use the International Tennis Asso­ HP's European Sports jubilee fields during the dayand ciation (WITAJ, in addition Marketing Program reports More than 1,000 HP men HP's 56-team softball league to the Professional Golf that during the first six and women softball players takes over from 5 p.m. to Association (PGA) in Europe. months of 1987, the words in the San Francisco Bay 8 p. m. week nights from One HP press information "Hewlett-Packard com­ Area now have access to mid-April through mid­ system for tennis provides puter" appeared 364 times nearby playing fields, September for the next weekly updates for Euro­ on one national TV channel, thanks to an HP partner­ 15 years. pean sports editors on reaching an estimated Ship with Foothill College Foothill and HP partici­ player rankings, biogra­ 6 million people. in Los Altos Hills. pants dedicated the new phies, head- to-head com­ That's championship HP prOVided nearly fields in May with a brief parisons, prize money performance. $200,000 to build a multi­ ceremony, followed by a bar­ use sports facility which becue and exhibition game includes three softball dia- in which "everybodywon."

JULY·AUGUST 1988 21

www.HPARCHIVE.com BOnOM renamed one oftwo divi­ sions created in a split of IUNE its Information Networks Hewlett-Packard Company Division (lND) in March. Tim, Ashley and Mike's contributions are on the record. reported a 24 percent TheTechnical Systems increase in net revenue Division will nowuse the Saying thanks came in for thanks: Tom and a 25 percent increase old IND name. (No change Saponas, R&D manager for in net earnings for the sec­ in the new Business Net­ up front the Electronic Instruments ond quarter ofits 1988 fis­ works Division.) Andre In his newest book, Design Group, and Bill Pherigo, cal year, endingApril 30. Meyer becomes Grenoble with Microcontrollers, Prof. Colorado Springs Division Net revenue totaled Networks Division GM, John B. Peatman ofthe digital design engineer. $2.496 billion, compared and Ed Muns moves to Georgia Institute ofTech­ John Peatman knows a with $2.017 billion for the IND GM ...Mike Forster to nology thanks five HP good deal firsthand about correspondingquarter operations manager ofthe people for theirsupport. HP. The summer of 1971 he ofFY87. Revenue from Guadalajara Computer Tim Settle arranged HP's worked for HP in Colorado U.S. sales and service Operation...Jack Parks to donation ofmore than Springs "to see good deSign­ was $1.163 billion. up operations manager. $400,000 ofequipment to ers on thejob." He's since 17 percent. Puerto Rico Operation. the digital lab. Application spent several summers Net earnings were $202 John Weidert replaces engineers Mike Stipick and withHP. million or 82 cents per Dennis McGinn as oper­ Ashley Miller defined and "HP has been good to us," share on apprOXimately ations manager ofthe installed five HP 64000 John says. "I tell mystu­ 248 million shares ofcom­ Advanced Manufacturing microprocessor develop­ dents that the last time I mon stock outstanding; Systems Operation, with ment systems and an HP tried to give blood, it was comparable year-ago num­ McGinn becoming fulltime 9000 running HP-UX with refused-there were HP berswere$162 million operations manager ofthe 16 terminals. logos on my corpuscles." or63 cents per share Corporate Networks Two Coloradoans also on 258 million shares Operation ...Bruce outstanding. Greenan to operations Orders of$2.487 billion managerofthe Far East for the quarters compared Distribution Center. with $2.077 billion in the second quarter ofFY87. year asAustralia's bicen­ with U.S. orders up 11 INITIATIVES tennial celebration. percent and international In the U.S. "Sport and its up 29 percent. IIN ITALY Science" Pavilion, visitors For the first half, net rev­ The Information Networks can can use one offour HP enue was $4.688 billion, Group will start a research Vectra ES/12 personal com­ up 25 percent over the first facility in Milan, Italy, to What's Up puters to displaya variety of halfofl987. Net earnings develop computer-network activities, including hot-air were $381 million ($1.53 technologies based on the down under? ballooning over New Eng­ per share), up 37 percent Open Systems Intercon­ Visitors to the U.S. Pavilion land, white-water rafting in from $278 ($1.08 per nect (OSI) standard. atWorld Expo '88 in Bris­ the PaCific Northwest, or share) from the year- ago In a separate move, HP bane, Australia, are learn­ water sports in Florida. period. will acqUire a 35 percent ing about U.S. sports and The information is then eqUity in Network Control tourism byusing HP printed, using one offour Systems S.p.A. (NECSY), eqUipment. HP RuggedWriter Printers. a subsidiaryofSTET, More than 2 million peo­ The rapid. reliable printers Italy's state-owned tele­ ple visited Expo within the are churning out an esti­ In the Information Archi­ communications com­ first month after its April 30 mated 2.400 sheets a day. tecture Group. Alain pany. The Microwave and opening. The six-month HP loaned the systems for Couder has become gen­ Communications Group exposition with the theme the pavilion, plus another eral manager ofCCE plans to sell and support "Leisure in the Age ofTech­ 10 Vectras for pavilion and Architecture. worldWide such NECSY nology" falls in the same Expo administration use. The Information Net­ products as telecom works Group (part ofthe test systems. newly formed Networked Systems Group) has

22 MEASURE

www.HPARCHIVE.com GEmNG automation language: HP , Instrument BASIC....A TOGETHER new digitizing oscillo­ Hewlett-Packard and scope, HP54501A, from Northern Telecom Inc., the Colorado Springs Divi­ have formed a strategic sion marks HP's entry into business alliance to pro­ the market for low-priced vide corporate networking (U.S. list $3,465) general­ systems built on an open purpose benchtop oscillo­ network architecture plat­ scopes. form. Headquarters will be HP's Corporate Networks Operation in Santa Clara, California. HP is one ofseven lead­ ing computercompanies Afiber-optic network Inside the sculpture at the Burlington, forming the Open Soft­ Massachusetts, sales ottIcecreates changing patterns. ware Foundation to develop and provide a com­ Smartart customers and the employ­ pletely open software envi­ It may onlylook like a large ees. High technology is ronment using XlOPEN ™ block ofstone outside the second nature to us, but andPOSIXspecs. (See page 12.) Burlington, Massachusetts, everyone has been awed by HP54501A the sculpture." HP will purchase and sales office, but this mono­ Santa Clara Division's A 100-foot-long, cast­ remarket under its own lith has a brain. new HP 4284A precision The 15-foot-high, 3,000­ paper sculpture dominates label (by the end of 1988) a LCR meter is believed to the Burlington main lobby. custom version ofZenith pound sculpture ofstain­ be the first with a 20 Hz to Titled "Aerial," the artwork DataSystems'new less steel and concrete con­ 1 MHz freqency range.... is a polymerized, cast-paper SupersPort 286 Model 20 tains a fiber-optic network From the Optoelectronics representation ofthe natu­ portable computer. which creates a continually Division comes a first in ral and man-made elements changing pattern ofcolored surface-mount-technology surroundingnearbystate light. NEW (SMT) components: Route 128, as viewed from "The configurations are PRODUCTS Schottkydiodes in a SOT­ always shifting, changing above. I A newbreakthrough tech­ 143 package that allows shape and color over several Chuck Lundeen says the nology to supportHP's OSI multiple diodes in an SMT days before the cycle response to both works of component, thus reducing repeats," explains Chuck art has been overwhelm­ program has been intro­ part counton the printed­ ingly positive, both from duced by the Networked Lundeen, branchbusiness circuitboard. manager. "It's been fun to employees and the Systems Group: HP OSI Express, which supports Other newcomers are watch the reaction ofour community. the seven layers ofthe OSI two new scientific calcula­ model. Five ofseven new tors from the Corvallis OSI-based products are Division: the HP-22S with based on the Manufactur­ algebraic-entryand the ingAutomation Protocol HP-32S with reverse Pol­ (MAP) 3.0standard for ish notation...San Diego connectingcomputers Division's two new low­ A BUNCH and devices from many priced, high-resolution OF vendors on the factory electrostatic plotters floor. which expand its line of ENGINEERS The Lake Stevens CAD/CAE output devices Instrument Division has a ...Anew component mon­ fast new Fourier trans­ itoring system from the o form-based analyzer, the Critically III Patient Moni­ HP 35660A. lt lets test toring Business Unit that engineers take advantage makes iteasy to update of a powerful new test- parts ofthe system.

JULY·AUGUST 1988 23

www.HPARCHIVE.com PARTING SHOT

Peggy gives it her best shot For HP's Peggy Pollock, making the 1988women's Olympic team in the shot put is a numbers game. Peggy, who works in inventorystock control at the Corporate Parts Center in Mountain View, Califor­ nia, is ranked No.5 among U.S. women shot putters. That's prestigious, she admits, but only the top three women will make the team during the July Olympic Trials. "Some people have totally written me offbecause I had a back injury last year," Peggy explains. "But the top four women haven'twritten me off. They know theywill have to throw their best to beat me." Peggy, who is 28 years old and 5 feet 10 inches tall, has been a shot putter since high school. Tossing a four­ kilogram (8-pound, 13­ ounce) steel ball isn't exactly a glamour sport-e.specially HP Olympic hopeful Peggy Pollock, who's ranked No.5 in the U.S., puts her all into the shot. for women. It takes speed, strength and an iron will putters, but I get 'mega­ 6-foot-2," she explains. "I compete in the Olympics to throw the sphere nearly Adrenalin' flOWing when I feel like a sprinter next to before she retires to pursue 70 feet, which is Olympic­ compete." them. I decided a long time art and other interests. caliber distance. Peggy says she knows ago not to take steroids or "I believe I have at least a "My best throw is 58 feet 4 female shotputters who other drugs. You can only do 33 percent chance ofmak­ inches last year, but I feel take steroids to increase what you can live With, and I ing the Olympic team, and I'm capable of thrOWing 63 their size and strength. figure I'd rather feel good I'm going to give it mybest feet," Peggy says. ''I'm not as "The Russian women, about myselfnaturally... shot," says Peggy, laughing big as a lot ofwomen shot particularly, are huge-like This is her last chance to at her own pun.

MOVED LATELY? CHANGE OF ADDRESS SHOULD BE REPORTED TO YOUR PERSONNEL DEPARTMENT.

FliP. HEWLETT Bulk Rate ~~ PACKARD U.S. Postage Measure Magazine Paid POBox 10301 Hewlett-Packard Palo Alto, California 94303-089C KE ETH L AC Company 5 85 E CREE o D BOULDER C EE , CA 950 6

www.HPARCHIVE.com