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Fall 2021 Transit Guide

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Fall 2021 Transit Guide GOLDEN ® Follow us: Social icon Circle Only use blue and/or white. For more details check out our Brand Guidelines. ® GATE FALL 2021 FALL goldengate.org/alerts TRANSIT GUIDE SCHEDULE INFORMATION SEPTEMBER 12 - DECEMBER 11 CUSTOMER SERVICE Monday – Friday 7am – 6pm CLOSED weekends and the following holidays: New Year’s, Presidents’, Memorial, Independence, Labor, Thanksgiving, and Christmas days call 511 toll free TDD 711 (say “Golden Gate Transit,” then “operator”) Para obtener más información en español, vea la página 8. Other languages call: 415.455.2000 Welcome Welcome to Golden Gate Transit Bus Security Notice and Ferry System! Unattended items on buses, ferries or at ter- Golden Gate Transit has been operating bus and minals may be subject to immediate disposal. ferry service since 1970 as a service of the Golden Golden Gate Bus and Golden Gate Ferry are Gate Bridge, Highway and Transportation District not responsible for items left in terminals, (District), which also maintains and operates the aboard ferry vessels or buses. Golden Gate Bridge. Golden Gate Transit is subsi- dized by toll revenues from the Golden Gate Bridge, In Case of Emergency by collection of fares, and to the extent available, If an emergency occurs, GGT works closely federal and state grants. The District does not have with Bay Area media to provide up-to-date authority to levy a tax. service information. Tune radios to local news stations KCBS (740 AM) or KGO (810 AM). What’s New Bus operators may be authorized to announce the status of GGT operations. · Route 27 now serves San Anselmo. See page 13. CUSTOMER SERVICE/TRIP PLANNING · Route 70 no longer serves Phone: 511 (toll free) 711 (TDD) Sausalito. Route 30 provides Say “Golden Gate Transit,” then “operator” alternate service. to bypass recorded messages See pages 14-15. Contactos de Información en español 415/455-2000 · Giants Ferry provides service email: [email protected] to all home games! See page 35. ONLINE COMMENT FORM · Want to help improve transit goldengate.org/contact accessibility? Join the Advisory Committee! Published by: Golden Gate Bridge, See page 19. Highway and Transportation District Box 9000, Presidio Station San Francisco, CA 94129 INDEXED CONTENTS Golden Gate Bridge District ....................................9 Accessible Services ............................................... 31 Holiday Service Calendar......................................34 Animals and Pets................................................... 29 Lost & Found.........................................................28 Bikes and Transit .................................................. 30 Maps ................................................................ 38-40 Bilingual Services (Spanish/Español) ..................... 8 Fare Zone/Service Area Map ............................6 Bus Ferry Terminal Maps ................................ 38-39 General Information and Restrictions ........28-29 San Francisco Civic Center Map ....................40 Holiday Calendar............................................. 34 San Francisco Financial District Map .............40 Lost & Found................................................... 28 San Rafael Transit Center Map .......................39 Marin Transit Passes ....................................... 32 Marin Transit Passes..............................................32 Reading GGT Schedules ................................. 12 Non-Discrimination Policy......................................9 Real-Time GGT Information........................... 28 Park & Ride Lots ................................................. 4-5 Route Locator/Destinations............................... 3 Passenger Advisory Committees ...........................29 Schedules....................................................13-27 Schedules ......................................................... 10-27 Tips for Riding GGT Buses............................... 2 Bus ............................................................. 13-27 Bus Pads ...............................................................4-5 Ferry........................................................... 10-11 Clipper® ................................................................ 33 Spanish.....................................................................8 Comment on Services............................................12 Timetables (Schedules).................................... 10-27 Subscribe to Receive Alerts about Service..... 12 Transfers .......................................................... 33-34 Customer Service/Contact Us ............................. 1, 9 Major Transfer Points ................................... 4-5 Destinations............................................................. 3 Transferring with other Transit Operators. 33-34 Español .................................................................... 8 Transferring within GGT System ...................33 Fares ........................................................................ 7 Transit Benefit Programs.......................................33 Clipper............................................................. 33 Trip Planning ...........................................................1 Discounts......................................................... 32 “What’s New”................................inside front cover Passes............................................................... 32 Transfers.....................................................33-34 Ferry General Information and Restrictions ........28-29 Holiday Calendar............................................. 34 Customer Service and Trip Planning Lost & Found................................................... 28 Visit the Customer Service Center at the Schedules ...................................................10-11 San Rafael Transit Center on Platform D General Information ........................................28-29 (850 Tamalpais Ave). How to Read Schedules................................... 12 Or call toll-free 511/711 (TDD). Service Description/Days of Service............... 28 Say “Golden Gate Transit,” then “operator” to bypass recorded messages. Service Impacts During Special Events ..........28 Monday-Friday 7am - 6pm. Closed weekends. Types of Service - Ferry & Bus....................... 28 For assistance in other languages, call 415/455-2000. ALL INFORMATION IS SUBJECT TO CHANGE www.goldengate.org 511 (711 TDD) 1 Customer Tips for Riding GGT • It is not safe to put your hand, arm, head or any part of your body through an open bus window. Before Arriving at the Bus Stop • No eating, drinking or smoking (including e-cigarettes) • Plan to arrive at the bus stop at least five minutes on board. before scheduled departure time. • Shoes and shirts must be worn while riding the bus. • Schedule times may be impacted by traffic conditions. • The driver may dim or turn off certain lights to • Bus pad times are approximate. Due to varying minimize the reflection on the windshield. traffic conditions, buses may serve bus pads earlier • Use of cellular phones or other electronic or later than times shown in schedule. equipment is allowed as long as it does not dis- • For northbound Commute routes, times in Marin & turb others. Keep it short, keep it down, keep it Sonoma counties are approximate and are quiet, keep it off! dependent on traffic. • Use earbuds if you must use audio equipment, but be At the Bus Stop aware of your neighbors and keep the volume low. • When waiting at your stop, stay at least three feet from • All GGT buses are equipped with WiFi. Please do the curb. Standing near the curb can be dangerous. not ask bus operators for assistance with WiFi. • Check Transit app for real-time GGT information. • Fold up baby strollers and hold the child in your lap. • As the bus approaches, signal the driver of the bus • Your belongings must fit in the overhead rack (max- you wish to board. imum 29'' L x 12'' W x 6'' H), under a seat (maximum 18'' L x 13'' W x 7'' H), or on your lap. For safety rea- • Wait for the bus to come to a complete stop before sons, you must not block open seats or aisles with approaching the front door to board. your personal belongings. Please take all of your • Never touch a moving bus. Stay away from the belongings, including newspapers, when you exit. wheels of the bus. • Use caution when reclining your seat and make sure • Do not run after a departing bus. Once the bus has there is adequate room for the person behind you. left the curb/stop, drivers are prohibited from • Do not use perfume, nail polish or other scented opening the doors and boarding passengers. products while on the bus. • Due to limited bus stop access, buses cannot hold • While riding, be prepared. Buses can make sudden stops. for connections in San Francisco. Getting Off the Bus • Never use your hand, umbrella, briefcase or any object to try to reopen the doors if they are closing. • When the bus gets close to your stop, push the They will not reopen and you could be injured. signal button/strip or pull the cord to alert the driver. • Have your fare, Clipper card, or transfer ready before • Stay in your seat until the bus comes to a complete stop. boarding the bus. If paying with Clipper, be prepared • If using Clipper, be sure to “tag” off as you exit the to pay the cash equivalent if your card does not work. bus so the correct fare is deducted. Wait for the bus On the Bus to come to a complete stop before tagging off. • When you board, tell the driver
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