Recruit Trainee Survey: 2019/20
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Recruit Trainee Survey 2019-20 1 CONTENTS EXECUTIVE SUMMARY 4 INTRODUCTION 22 BACKGROUND 23 SURVEY METHODOLOGY 24 REPORTING 27 RESPONSE RATES 29 RESPONDENT PROFILES 34 PHASE 1 - DETAILED FINDINGS 38 RECRUITMENT & PREPARING FOR TRAINING 39 FACILITIES AND AMENITIES 54 SUPPORT 69 FAIRNESS 81 SETBACKS DURING TRAINING 103 GENERAL 114 HOPES FOR THE FUTURE 132 PHASE 2 - DETAILED FINDINGS 139 RECRUITMENT & PREPARING FOR TRAINING 140 FACILITIES AND AMENITIES 146 SUPPORT 163 FAIRNESS 175 SETBACKS DURING TRAINING 197 GENERAL 208 HOPES FOR THE FUTURE 225 PHASE 1 - RESPONDENT PROFILES 232 PHASE 2 - RESPONDENT PROFILES 250 ANNEX A: DATA CLEANING & STATISTICAL RELIABILITY 268 ANNEX B: SERVICE COMPARISONS 272 ANNEX C: BASE SIZES 280 ANNEX D: IPSOS MORI’S STANDARDS & ACCREDITATIONS 287 2 IPSOS MORI QUALITY ▪ Ipsos MORI’s reputation for excellence stems from our insistence on quality at every stage of a research project. We will not accept interference from clients who wish to bias results in any way. We are happy to confirm that at no stage in this project has the MOD or any other body attempted to impose leading questions, or seek anything other than a genuine representation of the views of the recruits, trainees and cadets. ▪ This work was carried out in accordance with the requirements of the international quality standard for market research and ISO 20252. ▪ For more details on Ipsos MORI’s Standards and Accreditations please see Annex D. 3 Executive Summary 4 ARMY PHASE 1 EXECUTIVE SUMMARY Phase 1 Army Recruits Key points ▪ Responses were received from 4,353 Army Recruits, representing a response rate of 54%. ▪ This summary highlights any changes against 2018-19 that are statistically significant at the 99% confidence level. ▪ Against 2018-19, the movement is mainly negative, with five gains set against 25 drops in ratings. Recruitment and Preparing for Training ▪ Against 2018-19 one change is evident in this section, with the proportion of Army Recruits who were satisfied with the recruitment process increasing from 56% to 61%. Facilities and Amenities ▪ Compared to the previous year, there has been one gain and nine falls in the facilities and amenities section. While ratings of sports facilities as ‘very good’ or ‘good’ rose from 63% to 68%, falls were recorded in the following areas: ▪ Standard of living accommodation (75% to 68%), time for essential personal administration (55% to 52%), access to IT for personal use (47% to 35%), internet access (75% to 64%), the learning centre to study after hours (41% to 34%), laundry facilities (61% to 45%), personal kit (86% to 83%), food (35% to 28%) and enough time to eat meals (63% to 50%). Support ▪ There have been three falls in the support section. ▪ Army Recruits stating that they had a ‘very good’ or ‘good’ opportunity to talk privately with training staff fell from 82% to 79%, with the same true of the availability of staff for problems outside of training hours (91% to 90%) and the opportunity to raise concerns with a person in authority (89% to 87%). Fairness ▪ There have been nine falls in perceptions of fairness against the previous year among Army Recruits. ▪ The proportion that felt they were unfairly treated by either staff or trainees rose from 10% to 12%. More specifically the proportion who felt they had been unfairly treated by staff rose from 5% to 7% and by other trainees rose from 6% to 8%. ▪ There have also been falls in awareness of how to complain about unfair treatment/bullying (88% to 83%), knowledge of the Service Complaints Ombudsman (39% to 33%), belief that complaints are dealt with in a fair manner (62% to 56%), trainees being treated fairly (82% to 76%), personally being treated fairly (87% to 83%) and training being conducted without sexual/racial harassment (95% to 91%). 5 ARMY PHASE 1 EXECUTIVE SUMMARY Phase 1 Army Recruits Key points Setbacks During Training ▪ Amongst those who were ill or injured during training, there was a fall in the proportion who reported it, down from 80% in 2018-19 to 75% in 2019-20. General ▪ One gain and three falls were recorded in the general section. ▪ There has been a rise in Army Recruits saying they were able to keep in touch with family when not on a training task (84% to 87%). ▪ However there were falls in agreement that regular feedback was received (75% to 67%), that the reasons for doing things were explained (79% to 75%) and enjoyment of this phase of training (75% to 73%). Hopes for the Future ▪ Compared to 2018-19, two gains were recorded. ▪ The proportion of Army Recruits that say they hope to make a career in the service rose (78% to 81%) and there was an increase in those who would recommend joining the Service to others (90% to 92%). 6 ARMY PHASE 1 EXECUTIVE SUMMARY Phase 1 Army Recruits Statistically significant areas of change year-on-year: 2018-19 vs 2019-20 % 2018- % 2019- % 2018- % 2019- Gains Falls 19 20 19 20 RECRUITMENT AND PREPARING FOR TRAINING SUPPORT Satisfaction with recruitment process 56 61 Opportunity to talk privately with training staff 82 79 FACILITIES AND AMENITIES Availability of staff for problems out of training hours 91 90 Opportunity to raise all concerns with person in Sports facilities 63 68 89 87 authority GENERAL FAIRNESS I was able to keep in touch with my family when I wasn’t Awareness of how to complain about poor or unfair 84 87 88 83 on a training task treatment or bullying HOPES FOR THE FUTURE Knowledge of service complaints ombudsman 39 33 I hope to make a career in Service 78 81 I believe complaints are dealt with in a fair manner 62 56 Would recommend joining the Service to others 90 92 Trainees were all treated fairly 82 76 % 2018- % 2019- I was treated fairly 87 83 Falls 19 20 Training was conducted without sexual or racial 95 91 FACILITIES AND AMENITIES harassment Badly or unfairly treated by staff 5 7 Standard of living accommodation 75 68 Badly or unfairly treated by trainees 6 8 Time for essential personal administration 55 52 Badly or unfairly treated by staff or trainees 10 12 Access to IT for personal use 47 35 SETBACKS DURING TRAINING Internet access 75 64 Reported it when ill or injured during training 80 75 Learning Centre to study after hours 41 34 GENERAL Laundry facilities 61 45 I received regular feedback on my performance 75 67 Personal kit 86 83 The reasons for doing things were explained to me 79 75 Food 35 28 I enjoyed this phase of training 75 73 Given enough time to eat meals 63 50 Please note the % is typically a top two box rating (e.g. ‘very good’ and ‘good’ or ‘strongly agree’ and ‘agree’). At times it may be the combination of two other measures (e.g. ‘all the time’ and ‘most of the time’) or a simple ‘yes’ statement. 7 ROYAL NAVY PHASE 1 EXECUTIVE SUMMARY Phase 1 Royal Navy Recruits Key points ▪ In total, 1,619 Royal Navy Recruits completed the survey in 2019-20, representing a response rate of 73% ▪ This summary highlights any changes against 2018-19 that are statistically significant at the 99% confidence level. ▪ Responses from Royal Navy Recruits were generally stable against 2018-19, with just two gains and five falls. Facilities and Amenities ▪ There has been one gain and three falls in this section compared to the previous year. ▪ There has been a rise in Royal Navy Recruits rating laundry facilities as ‘very good’ or ‘good’ (41% to 46%). ▪ Conversely, there have been falls in three areas: access to IT for personal use (42% to 35%), internet access (59% to 42%), the learning centre to study after hours (35% to 30%). Support ▪ There has been just one fall in this section – the proportion stating they had the opportunity to keep in touch with family and friends has dropped from 74% to 57%. General ▪ Scores in this section are stable, with one gain and one fall. ▪ There has been a rise in Royal Navy Recruits stating that staff did all they could to help them succeed (88% to 91%). ▪ There has been a fall in those saying they were able to keep in touch with family/friends when not on a training task (86% to 76%). ▪ No change evident against 2018-19 for the following sections: Recruitment and Preparing for Training, Fairness, Setbacks during Training and Hopes for the Future. 8 ROYAL NAVY PHASE 1 EXECUTIVE SUMMARY Phase 1 Royal Navy Recruits Statistically significant areas of change year-on-year: 2018-19 vs 2019-20 % 2018- % 2019- % 2018- % 2019- Gains Falls 19 20 19 20 FACILITIES AND AMENITIES FACILITIES AND AMENITIES Laundry facilities 41 46 Access to IT for personal use 42 35 GENERAL Internet access 59 43 The staff/instructors did all they could to help me 88 91 Learning Centre to study after hours 35 30 succeed in training SUPPORT Opportunity to keep in contact with family and friends 74 57 GENERAL I was able to keep in touch with my family when I wasn’t 86 76 on a training task Please note the % is typically a top two box rating (e.g. ‘very good’ and ‘good’ or ‘strongly agree’ and ‘agree’). At times it may be the combination of two other measures (e.g. ‘all the time’ and ‘most of the time’) or a simple ‘yes’ statement. 9 RAF PHASE 1 EXECUTIVE SUMMARY Phase 1 RAF Recruits Key points ▪ In 2019-20, 1,918 RAF Recruits completed the survey, representing a response rate of 94%.