Buckinghamshire Care and Support Services Directory 2016/17

Coombe Hill

Information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

Publications In association with

www.buckscc.gov.uk At Centurion Care we aim to provide a quality service to meet residents’ individual care needs –social, emotional, spiritual and physical. Our approach is one that allows residents to retain the right to dignity, privacy, choice, independence and fulfilment.

Penley Grange Residential care home for adults with PMLD (profound and multiple learning disabilities), LD, Autism, Mental Health and Sensory Impairment. New 8 bed Wing opening during late 2016 • Person centred specialist care with positive behaviour approach to overcome barriers to living in an homely environment. • Holistic approach in designing individualised care that focus on the potential and ability to build confidence, improve self-esteem and encourage community integration, through group learning and active sport and leisure. Telephone: 01494 483119 • We endeavour to empower our residents by enabling them to make informed choices to exercise their rights and make informed choices. • Supported by a friendly professional team who are fully trained, qualified and well supported. Referrals are taken from private individuals or families, local authorities, CCG and Continuing Health Care. Marlow Road, Stokenchurch, Buckinghamshire HP14 3UW

Chartridge Lane Residential care for adults with learning disabilities • Person-centred approach • Residents are actively supported to maintain their skills • Promotes “self direction, social inclusion and participation” • Empowering individuals to make informed decisions 69 Chartridge Lane, Chesham, Bucks HP5 2RG Telephone: 01494 810117

Brook House 24 hour nursing care • Qualified nursing staff and Personalised Care Plans • 35 bedrooms offer all the facilities to ensure comfort and care • Positive approach to individual care • Nurse call systems are fitted in all bedrooms • Varied activities programme • Home cooked meals prepared by our chef Telephone: 01628 528228 28 The Green, Wooburn Green, Buckinghamshire HP10 0EJ

www.centurioncare.co.uk Contents

Welcome from Adult Social Care 4 Residential care 26 Choosing a care home 26 Remaining independent 5 Care homes checklist 29 Dial-A-Ride 5 Specialist care 30 Community Transport Hub 5 Physical disability 30 Getting to hospital by bus 5 Learning disability 30 Blue Badges 6 Dementia 31 Day services 6 Mental health 31 Help to live at home 7 Residential dementia care checklist 32 Employment opportunities 11 Paying for care 33 Telecare and specialist equipment 11 Paying for your own care 33 Care at home 13 Adult Social Care’s contribution towards care in Reablement 13 private sector care homes 33 Self-funding advice 35 Care in your own home 14 NHS Nursing Care Contribution 35 Home care agency checklist 15 NHS Continuing Care Funding 35 Home care providers 17 Running out of money 36 ‘in-Touch’ and Prevention Matters 20 What will you have to pay for residential care? 36 Support for carers 20 Essential information 36 Memory Advice Service 21 This Directory’s helpline 36 Dementia Services and Dementia Advocacy 36 Friendly Communities 21 How solicitors can help 37 Falls and bone health service 21 ‘Tell us Once’ 39 Sheltered housing 22 End-of-life care 39 Extra Care housing 22 Complaints, comments and compliments 40 Homeshare 22 The Care Quality Commission (CQC) 41 Patient Advice and Liaison Service (PALS) 23 Safeguarding adults in Buckinghamshire 41 Care Advice Buckinghamshire The Mental Capacity Act 41 – www.careadvicebucks.org 23 Deprivation of Liberty Safeguards 42 Care in Buckinghamshire 24 Useful local contacts 42 Self-Directed Support 24 Healthcare advice and support 43 The Self-Directed Assessment process 24 Milton Keynes and Buckinghamshire Care Association 45 Planning your support 25 Listings 47 Personal Budgets 25 Care homes 47 Direct Payments 26 Care homes with nursing 55 Brokerage 26 Index 59

Buckinghamshire County Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Buckinghamshire County Council nor Care Choices can be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Buckinghamshire County Council on 01296 387821.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Adult Social Care

Welcome to the 2016/17 edition of the Buckinghamshire Care and Support Services Directory. Getting the right advice and information can be daunting when you are looking for care and support, either for yourself or for a person you care for. We hope the information in this directory will therefore guide you through the options and help you to make the right decisions. 4. Information, advice and guidance to help you make Adult Social Care in Buckinghamshire can help with a decisions about the right care and support for you, how wide range of services, from support to prevent the need to get more information and where to go for financial for social care services and to maintain independence, advice. to services for various conditions such as living with A new website: www.careadvicebucks.org has also dementia, and more intense care and support for those been launched so that it is easier to find the information who have greater needs. you need to make the right decisions. The website also 2015 saw the introduction of the first phase of the has information about support and services across the Care Act 2014. The Act has fundamentally changed the county as well as a secure area for you to purchase goods way care and support is delivered, not least because it and services that will help you with your care. is now consistent across the country, making it fairer for Our thanks go to Care Choices who produced this everyone. It also gives carers better rights to support for Directory at no cost to Buckinghamshire County Council. themselves. If you wish to make any comments about this Directory, Whether you receive support at home or you are please write to: The Business Support Team, living in a care home, the changes under the Care Act are Adult Social Care, Buckinghamshire County Council, designed to make sure you are in control. It makes it easier County Offices, Walton Street, Aylesbury HP20 1YU for you to make plans for your care now, and in the future. Every effort has been made to ensure that the information is accurate at the time of going to The main themes for the first phase of the Care Act are: print. However, no responsibility can be held by 1. Carers have more rights to get support for themselves Buckinghamshire County Council for verifying claims and can be assessed for support whether or not the made by the advertisers. person they care for receives care. For more information about the range of services 2. Deferred payments to cover the cost of care home fees. delivered by Adult Social Care, you can visit our We may, in effect, loan you the fees until you choose to website at: www.careadvicebucks.org sell your home or you pass away. Tel: 01296 383204 Email: [email protected] 3. Everyone has a right to an assessment of their care Write to: Business Support, Adult Social Care, needs, regardless of their financial situation, and should Buckinghamshire County Council, County Hall, receive information, advice and guidance, whether Walton Street, Aylesbury HP20 1YU eligible for our support or not.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care www.careadvicebucks.org see page 23 for more information. Olney Newport Pagnell

Listings Milton Keynes

Home care providers 17 Buckingham Care homes 47 Winslow AylesburyAylesbury Vale DistrictDistrict Care homes with nursing 55 Waddesdon Ivinghoe Aylesbury

Oakley Tring Princes Risborough Great Missenden

Chesham Chiltern District

Stokenchurch Amersham WycombeWycombe District Beaconsﬁeld High Wycombe

Marlow Gerrards Cross Remaining independent SoutSouthh BBucksucks DiDistrictstrict

Dial-A-Ride

Residents of Aylesbury Vale, Chiltern and South Bucks and area regarding the hire of vehicles for special trips so Wycombe districts who find it difficult or impossible to please contact your local scheme for details. use public transport can become members of their local Members can go shopping, to work, visit friends, Dial-A-Ride scheme. You must register by calling: attend day centres, doctors’ surgeries or social events. • Aylesbury Vale: 01296 330088 Dial-A-Ride provides a door to door service, so charges will be higher than the bus fare for a similar journey, but • Wycombe, Chiltern and South Bucks: 01494 766123 generally will be considerably less than a taxi fare. There is an annual cost to join your local scheme as well All vehicles are fully accessible and have passenger as a cost per journey. lifts, shallow steps, grab rails, enhanced safety Services are available Monday to Friday from 8.00am equipment and safety locking secure tracking for to 5.00pm. There are different arrangements in each wheelchairs.

Community Transport Hub

Funded jointly by Buckinghamshire County Council Please note the Transport Hub cannot make or take and the Buckinghamshire NHS Healthcare Trust, the any bookings but, through its community transport Transport Hub provides information, advice and database, it can provide advice on the best method of guidance on community transport providers in transport for your need. Buckinghamshire. If you call the Hub, the team will look Call the Transport Hub on: 0800 085 8480 or to provide information on all aspects of community 01844 348834 (10am to 4pm, Monday to Friday). Or transport, from Dial-a-Ride, community car schemes visit: www.communityimpactbucks.org.uk for more and minibus hire to wheelchair accessible taxis. information.

Getting to hospital by bus

If you are travelling between Stoke Mandeville, hospitals, or the cashier’s office at Amersham hospital. Wycombe or Amersham hospitals, either for an If you are a patient, you will need to show your appointment or to visit someone, you can get free appointment letter. If you are visiting a friend or relative, transport between the hospital sites on Arriva buses. you will need to give details of the patient and ward Free single use tickets are available from either the you are visiting. For more information on services and main receptions at Stoke Mandeville and Wycombe timetables, please call: 0871 200 2233.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Blue Badges

This scheme offers national on-street parking concessions • proof of address, as stated in the application; for severely disabled people. Blue Badge holders do not • proof of identity, as stated in the application; need to be the driver of the vehicle to use the badge. • other supporting documentation requested during the How to apply application (proof of HRMA, War Pension etc.); You can complete the Blue Badge application form on the Government’s website: www.gov.uk The application • a £10 cheque or postal order made payable to needs to be completed in full, whether the applicant has Buckinghamshire County Council; and previously held a Blue Badge or is applying for the first • a recent photo (if not submitted online). time. To complete the form you’ll need (where relevant): Please allow two to four weeks for your badge to be • your National Insurance number; issued. You can check the progress of your application • your driving licence number; online by using your tracking reference number. If you’re making a renewal application it is • expiry date of your Higher Rate Mobility Allowance recommended you apply four weeks before the (HRMA) / PIP* or War Pension; expiry date on your current badge. All applications are • details of your doctor and any specialists you see; and processed, with the exception of critically ill applicants, in the order that they are received. • details of any medication you take, including the dosage. You don’t need to contact your doctor, the service will Please make a note of the tracking reference number. You contact your doctor directly if it needs to. can upload a photo online (passport photo rules apply) To request an application form please email: and pay online. [email protected] or call: 01296 382902. Once you’ve completed the application, please send the following documents and quote your tracking * in 2013 Personal Independence Payments replaced reference number: Disability Living Allowance for disabled people aged 16 to 64.

Day services

Day services have undergone a modernisation also have opportunities programme, with most of the day centres closed and to meet and socialise with replaced with Day Opportunities Centres in the main their friends and peers as areas of the county. well as take part in activities There are now five main centres: Aylesbury, that encourage a more Buckingham, Chesham and Burnham, with Seeleys independent lifestyle. in Beaconsfield available for respite care and highly To help people identify the right community-based specialised day care for adults with severe learning activity for them, we have a range of services, including disabilities. A new centre in Wycombe is scheduled to be an accredited brokerage service which assists people with built in 2017. planning for their support (explained on page 26). In addition to providing vulnerable adults of all ages Day services, in the new centres and in the community, and disabilities with a secure place for their day service are delivered by our trading company, Buckinghamshire that meets their needs, the new centres offer a range of Care. Although wholly-owned by the Council, modern facilities which are available to the community Buckinghamshire Care can provide services to people during the evening and weekends. who fund their own care and support, as well as to people Not everyone, however, wants to be in a building all who are supported by Adult Social Care. day. People who need a day service are able to choose from a wide range of services and activities that are more To find out more about Buckinghamshire Care visit community-based. the website at: www.buckinghamshirecare.co.uk For younger adults, these might be opportunities email: [email protected] or call: to learn new skills, do volunteer work, or take part in 0333 121 0201. activities that add to their quality of life. Older people will

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Help to live at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 7 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n To find out more about using technology to help you in the home call: 01296 383204

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

n To find out more about using technology to help you in the home call: 01296 383204

Visit www.carechoices.co.uk for further assistance with your search for care 9 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs n To find out more about using technology to help you in the home call: 01296 383204

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Employment opportunities

Buckinghamshire Care also manages our employment inclusion in the workplace. service for adults who have mental health issues or Each person has a training programme and a support learning disabilities. worker. There are paid positions for trainees to gain There is a variety of opportunities to learn new skills experience before moving onto other employment. and gain appropriate qualifications which can lead to Food for Thought staff work at the council and provide a: paid employment. Some examples are: • café; Back2Base Back2Base helps people with disabilities and mental • refreshments trolley; and health issues to find paid employment. The team • hospitality service. believes that with the right support everyone can have a paid job. People are doing things they never thought possible, Run on the council’s behalf, by Buckinghamshire Care, learning new skills and really enjoying it. the team from Back2Base works with you to identify Branching Out your skills and help you find suitable employment. They Branching Out is a gardening and maintenance scheme can also support you and your colleagues when you are giving on-the-job training and support to develop skills working. for adults with learning disabilities across a number of Food for Thought different locations. The scheme can help individuals This service gives disabled adults a chance to gain gain relevant qualifications, helping them to find paid work training and experience. It also promotes social employment.

Telecare and specialist equipment

We work with agencies across the county to bring Telecare and Telehealth technology into people’s homes so that effective and efficient equipment and systems can be used to increase, maintain or improve the capability and independence of people who may have cognitive, physical or communication difficulties.

In addition to personal alarms, worn as a pendant or Falls wristband, Telecare equipment can also include a: Falls can cause loss of confidence which may affect an • natural and carbon dioxide gas detector; older person’s independence and willingness to remain within their own home. • medicine reminder; It is generally recognised that a speedy response and • sounder beacon that flashes when a door bell, attendance to a fall can impact on the future health of telephone or alarm rings; the person. Using a personal alarm can give someone the • temperature alarm; reassurance that they can get help immediately. • bed/chair occupancy sensor; Dementia Telecare can be used to support people with dementia • flood detection for baths or sinks; and their carers to remain and feel safer within their own • pressure mat; home through the use of sensory technology. • under pillow vibrating alarm; Telehealth • bogus caller alarm; This technology, introduced by the NHS, is used to involve • smoke detector; patients in monitoring their own health (e.g. chronic obstructive pulmonary disease, congestive heart failure • fall detector; and or diabetes) using home-based equipment linked with • movement detector. health professionals.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Live-in Care Specialist Bionicare know how you feel We are here to help

We Provide Live-in Care • 24 Hour Support • Specialist Care • Supported Living with Accommodation • and lots more!!! Bionicare provides Support for all!! Adults and Children with Learning or Physical Difficulties, Elderly People, People with Mental Illness. Bionicare also provide Supported Living Accommodations.

“ care that makes sense “ PLEASE CONTACT US TO DISCUSS YOUR REQUIREMENTS OF CARE

tel: fax: email: online: 0800 612 2560 / 01234 214 636 01234 252 366 [email protected] www.bionicare.co.uk

Telehealth services are likely to become a common The service is available to all residents either online or by feature of NHS care in the future and this service telephone. Through a simple and straightforward set of promotes joint working between health, social services questions, the short survey will help you choose the right and GP practices. daily living aids, suggest places you can buy them, and let you know where you can try them locally. Specialist equipment at home There is a wide range of equipment available to make life easier for you if you are struggling with your mobility. To find out more visit: www.safeandwell.co.uk/ SAFE+WELL is a new service offered by our contracted buckinghamshire or call: 0300 100 0247. equipment suppliers, NRS Healthcare. Care at home

Reablement

Reablement is a short-term, free service, delivered in your your agreement, a care manager/worker will carry out a own home, to help you get back on your feet, for example full assessment of your longer-term needs. after an illness or operation. The service is provided by How you get the service trained staff who support you to rebuild confidence in Your GP, hospital staff or care manager/worker will ask the skills you need for day-to-day living and become as Adult Social Care to provide you with short-term support independent as possible. This may be support with your to help you regain skills and confidence so that, with extra personal care, to manage medication, prepare a meal, support, you should be able to continue to live at home. shopping, light household tasks, and getting out and about. What you can expect Support staff are fully trained and regularly supervised. How it works Our reablement service works between 7am and 10pm A member of the team will visit you to agree what every day of the year. support you need and how it will be provided. They will discuss with you what your goals are and work out a programme to help you achieve them and also undertake Contacting the service a risk assessment to make sure that the work done with The Reablement service is delivered through our you is safe and secure. trading company Buckinghamshire Care and can be The aim, during the time the Reablement Team works contacted on: with you, is to give you as much support as you need and Wycombe: 0300 777 1001 encourage you to be as independent as possible. If your Aylesbury: 0300 777 2002 needs change during the reablement period then, with

Visit www.carechoices.co.uk for further assistance with your search for care 13 Care in your own home

In order to enable people to live in their own homes Live-in care for as long as possible, a range of home care services 24 hour live-in care can accommodate people with a is available. A range of help is on offer, from day-to-day very high dependency on a permanent basis. It can tasks such as cleaning, shopping and food preparation/ also provide respite breaks for regular care workers and cooking through to personal care that helps with tasks short-term support following hospital discharge. like dressing, bathing, toileting and prompting the In some cases it’s preferable and more economical taking of medication. to have a care worker actually living in the home. This Care workers need to be properly trained, particularly can be for a short period, eg. a week, or on an ongoing in moving and handling and the use of hoists for some basis. Typical charges for this service depend on the tasks. amount of care and the particular skills required. Live-in care is also available to people with permanent physical Daily care/domestic support or learning disabilities who require long-term ongoing Care workers can call in on a daily basis to assist care. with any of the tasks described above. Depending All home care providers are regulated and inspected on the level of help required, their visits can be just by the Care Quality Commission which publishes half an hour or up to several hours. Generally, visits inspection reports on its website: www.cqc.org.uk are available from 7am until 10pm. Some people will Inspectors have also started issuing quality ratings. need multiple visits per day. Night services can also be When considering a service it’s always a good idea to provided. The hourly rate for these types of services are check its report. dependent on the services required, the time of day Before you make any decisions regarding the and the location. Rural areas may present particular provision of care, be sure to contact several providers difficulties and a travel charge will probably be made in and ask for a ‘Service User’s Guide’ and their charges and addition to the normal hourly rate. a draft contract between you and the care provider.

Personalised quality home care in Aylesbury & High Wycombe • Personal care and support • Domestic help • Companionship • Medication assistance • Live-in care 01296 641662 [email protected] www.caremark.co.uk/ aylesbury-and-wycombe

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

Agencies • You will have a care plan drawn up by the agency which the care workers will work to. Ask how often • What experience does the agency have in your this plan will be reviewed by the agency. particular field of need? Can they supply references for you to check? • Care workers must be checked with the Disclosure and Barring Service and have a criminal records • Home care agencies providing personal care must disclosure – make sure this is the case. be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration Paying certificate. • If your care needs do not meet our eligibility criteria • How long has the agency been operating? and have been arranged privately you should check carefully the fee rates charged and exactly what the • How many care workers would the agency assign to payment you make covers. care for you and would you see the same one every day? If not, how does the staff rota operate and what See page 33 for more information on paying for happens if your care worker goes on holiday or is care. sick, will you be notified in advance that a different care worker will be attending? See page 17 for lists of local home care providers. • How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Care workers

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding?

• Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

Visit www.carechoices.co.uk for further assistance with your search for care 15 A more caring ChiChilltteerrnn SupportChiltern & Housing Support ww& wHousing.chilternsupport.com SupportChi l&t Housingern www.chilternsupport.com YourSupport Lifestyle, & Housing Your Health, ww Ourw.chilter Supportnsupport.com..... approach to Health & Social Care Support Health & Social Care Support care at home. HealthWe willChi support andlChite ryou nlsocialte tor achieven ca morere We willSupport support Support& Housing you & Housing to achieve ww mow.chilterr eww wnsupport.com.chilternsupport.com choicein your &loca independence l choiceHealthHealth & Social& & independenceSocialCa re Support Care Support in your local community! Chiltern support offers high communityin your Wlocale will community! support you to achieveChiltern mo rsupporte offers high We willW supporte will support you to youachieve to achieve morqualitye mo accommodation,re fosters independencequality accommodation, and provides fosters a independence and provides a choicechoice& independence & independence recovery based service Have you ever wondered if there’s an alternative recovery based service in yourin local your community! local community!Chilternwe supportChiltern provide... offers support high offers high to residential or respite care for a loved one? wequality provide... accommodation, fosters qualityweDomiciliary accommodation,quality provide... caaccommodation,re services fosters fosters Domiciliaryindependence care services and provides a independenceDomiciliaryindependence and ca prreovides services and ap rovides a • Home Care recovery• Home basedrecovery Ca servicere based service With EdenCare there is. • 24hrHome Live-In Care Carers • 24hr Live-In Carers we• Supported24hrprovide...weW Live-Ine pprovide... Hor Caovide:usringers We offer quality care at home for you, or your loved one, • Supported Housing Domiciliary• SupportedDomiciliary care services Ho causringe services whether a child, young adult or an elderly person. Specialist• Home Ca rCae rServicese & Day Care • HomeSpecialist Ca•r eHome Ca rCae rServicese Specialist• 24hr Ca Live-Inre Services Carers We are a local and independent provider of care and • 24hr• Day Live-In• Ca24hr rCae ServicesrLive-Iners Carers • Supported• Day• Ca FullySupportedHoreu s ServicesSupporteding Hous ingLiving • ReDayspite Car eor Services Transition Services understand the importance of choice. • Res•piteComplex or Tr aCarensition Services Services • AutRespiteistic orSpectrum Transition Di soServicesrders Specialist• Aut CaSpecialististicre Services Spectrum Care Services Disorders If you would like further details of our individually tailored • AutSpecialististic Spectrum Care Services Disorders • Learning• Day CaDirseabilities Services • Day• CaLearningre• ServicesAquired Dis abilitiesBrain Injury care-at-home packages please contact us for a no obligation • ChallengingLearning• Respite Di sor abilitiesBehaviour Transition Services • Re•spite Challenging or• Transition Behaviour Services chat or visit our website. • MentalChallenging• Aut Healthistic SpectrumBehaviour Support Disorders • Aut• isticMental •Spectrum Aut Healthistic DSpectrumiso Supportrders Disorders • Mental• Learning Health D isSupportabilities • Learning• Palliative• DLearningisabilities Car eDisabilities • Palliative• Challenging Care Behaviour • Challenging• PhPalliativeys• iotheChallenging Behaviour rCaapyre Behaviour • Phys• iotheMentalrapy Health Support • Mental• Ph ysHealth• iotheMental Supportrapy Health Support • Palliative Care • Palliative• CaPalliativere Care • Physiothe• rPhapyysiotherapy Tel: 01494 532 926 | Fax: 01494 444 165 Tel: 01494 532 926 | Fax: 01494 444 165 Chiltern Support & Housing | 20 Benjamin Road | High Wycombe | Bucks | HP13 6SR ChilternTel: Support 0T1494el: & Ho0 1494us532ing | 20926 532 Benjamin | 926Fax: Road | | HighFax:01494 Wycombe 0 1494444 | Buc 165 k444s | HP13 165 6SR ChilternChiltern Support Jigs aw& Ho Resouusingrce | 20Cent Benjaminre | 101 RoadDraycott | High Avenue Wycombe | Har r|ow Buc | kHA3s | HP13 0DA 6SR Chiltern Jigsaw Resource Centre | 101 Draycott Avenue | Harrow | HA3 0DA Tel. 01753 885556 ChilternChiltern SupportChiltern Jigs aw& SupportHo Resouusingr &|ce 20Ho Cent Benjaminusingre || 20 10 Road Benjamin1 D r|aycott High Road Wycombe Avenue | High ||Wycombe BucHarkrsow | HP13 | BucHA3 6SRks 0DA| HP13 6SR wwwChiltern.chilter JigsChilternawn support.comResou Jigsrceaw Cent Resoure |r ce10 Cent1 D|r aycottrmail@chiltere | 10 1Avenue Draycott | Har Avenuerow |n HA3| support.comHar 0DArow | HA3 0DA www.chilternsupport.com | [email protected] www.EdenCareatHome.co.uk www.chilterwww.chilternsupport.comnsupport.com | mail@chilter | [email protected]

1st Homecare Supporting you with ﬁrst class care Bringing opportunities to life

Segoe Print abcdefghijklmnopqrstuvwxyzAt Buckinghamshire Care we ABCDEFGHIJKLMNOPQRSTUVWXYZsupport people to live life to the full. For more information please contact us: 1234567890 We can support you at home, in the community, Tel 01525 376 677 via respite accommodation or through our award- Web www.1st-homecare.com winning supported employment programmes. We Ofﬁces in Leighton Buzzard and Aylesbury offer tailored support right across Buckinghamshire.

We specialise in support for adults with a variety of needs including: “A little • Learning disabilities • Physical disabilities • Autism • Mental difference health problems • Older adults • Older adults with dementia makes all the We can offer you whatever support you need, however

difference” you prefer to receive it, wherever you may be. In your own Our range of services are; home, in the community, respite, short and long term care • Domiciliary Care • Live in care or even help getting a job. Call our friendly team to find out • Day Services for Adults with • Temporary Support more about our award-winning support. Learnings disabilities • Support in emergencies • Dementia Care / Vulnerable (once registered with us) Adults / Elderly • Short Term Support 0333 121 0201 • Recuperation after a fall or [email protected] hospital stay not for profit company buckinghamshirecare.co.uk 01494 523 480 Buckinghamshire Care, Easton Street, High Wycombe, www.chilworthcare.com Buckinghamshire HP11 1NH

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers Advertisers are highlighted

1ST HOMECARE SOLUTIONS LTD CARE RESOURCE BUREAU Leighton Buzzard Wycombe Tel: 01525 376677 Advert page 16 OP D PD MH SI YA Tel: 01494 256150 OP D PD LDA YA ABBEYFIELD SOCIETY, THE CAREMARK Amersham (AYLESBURY & WYCOMBE) Tel: 01494 433373 OP PD LDA MH SI YA Aylesbury Advert page 14 Tel: 01296 641662 MKB Care OP D PD LDA MH SI YA AD ABBEYFIELD SOUTH BUCKS - CARE AT HOME SERVICE Amersham CARERS TRUST CENTRAL & SOUTH BUCKS Tel: 01727 857536 OP D PD SI High Wycombe Tel: 01494 568980 OP D PD LDA MH SI YA ALLIED HEALTHCARE - HIGH WYCOMBE Great Missenden CAREWATCH Tel: 01844 202041 OP YA (MID BUCKS) AMEGREEN COMPLEX HOMECARE Wendover BUCKINGHAMSHIRE Tel: 01296 625385 MKB Care OP D PD LDA MH SI YA Aylesbury CAREWATCH Tel: 01296 678524 MKB Care OP PD YA (SOUTH BUCKS & NORTH BERKS) ANCHOR INTEGRATED CARE & HOUSING VILLAGE Beaconsfield - DENHAM GARDEN VILLAGE Tel: 01494 730530 OP D PD LDA MH SI YA AD Uxbridge CHESHAM SUPPORTED LIVING Tel: 01895 836300 OP D Chesham APPLEBERRY CARE - BURHAM VILLAGE Tel: 01494 782596 OP D PD LDA SI YA Slough CHILTERN HOMECARE LTD Tel: 01628 662123 OP D PD LDA MH SI YA Little Kingshill AYLESBURY PRIME CARE Tel: 01494 864617 OP YA Rowsham Tel: 01296 680444 MKB Care OP D PD LDA MH SI YA CHILTERN SUPPORT AND HOUSING High Wycombe Advert page 16 BESPOKE CARE AT HOME Tel: 01494 532926 MKB Care OP D PD LDA MH SI YA AD Burnham Tel: 07534 995104 OP CHILWORTH HOUSE HOME CARE SERVICES LTD High Wycombe Advert page 16 BLUEBIRD CARE (AYLESBURY AND WYCOMBE) Tel: 01494 523480 MKB Care OP D PD LDA MH SI YA Aylesbury Tel: 01296 399000 MKB Care OP D PD LDA SI YA CLASSIC CARE (HOMECARE SERVICES) LTD BLUEBIRD CARE (SOUTH BUCKS & SLOUGH) Aylesbury Slough Tel: 01296 488860 OP D PD YA Tel: 01628 605797 MKB Care OP D PD SI YA COOCI ASSOCIATES LLP BUCKINGHAMSHIRE CARE REABLEMENT SERVICE Thame High Wycombe Tel: 01844 221200 OP D PD LDA MH SI YA AD Tel: 0333 121 0201 Advert page 16 OP YA CORE ASSETS CHILDREN’S SERVICES BUCKINGHAMSHIRE DOMICILIARY CARE AGENCY Aylesbury High Wycombe Tel: 01296 628300 PD LDA SI YA Tel: 01494 568890 LDA YA EDEN CARE AT HOME LTD (HEAD OFFICE) BUCKS COUNTRY HOME CARE LIMITED Gerrards Cross Advert page 16 Princes Risborough Tel: 01753 885556 OP D PD LDA MH SI YA Tel: 01844 342125 OP D PD LDA YA FREMANTLE CONNECT CAMPBELLS PRIVATE HOME CARE Aylesbury Advert page 48 Beaconsfield Tel: 01494 680657 OP D PD LDA MH SI YA AD Tel: 01296 737390 OP D PD LDA MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45. Visit www.carechoices.co.uk for further assistance with your search for care 17

Lovely Rose Care Services Ltd Our young, dynamic and innovative approach to supported living and residential care makes Lovely Rose Care Services the perfect choice for individuals with physical and sensory disabilities and those that live around them. Lovely Rose Care Services are experts in: n Supported Living n Independent Living n Shared Housing n Personal Care For Physical and Sensory Disabled Persons aged 18 to 65 Years Office 17, Tempus Court, Bellfield Road, High Wycombe, Bucks. HP13 5HA Tel: 01494 453905 Fax: 01494 453901 e: [email protected] www.lovelyrosecareservices.com Stay in the home you love • Flexible & tailored care around the clock We also offer • Care and housekeeping in your own home the way low cost staffing you like it solutions for • Peace of mind for yourself or a loved-one care homes and • Established 27 years Are you looking for: agencies • Friendly, trained and dedicated carers • Control to choose your own Carer? • Live in and daily care in your own home • Continuity of care? • More affordable care? Call now for helpful advice • High quality, fully trained and accredited Carers Tel: 01494 678811 The Hub is different.... Chester House, 9 Windsor End Please contact us to find out why: Beaconsfield, Bucks HP9 2JJ Tel. 01494 774888 Email. [email protected] www.universal-care.co.uk www.hubcaresupport.co.uk

Do you need affordable care in your own home? Do you need a Helping Hand? If you are looking for an alternative to residential care or extra support for those Red Kite Home Care can help you whether you everyday tasks that are becoming difficult need as little as 30 minutes per day or several hours for you or a loved one - then we’re here Services we offer: to help - from 30 mins per week to • Personal Care • Dementia Care • Shopping • Escorting to medical appointments • Meal Preparation full time Live-in Care. • Housework and Laundry • Sitting Service and much more. Our Buckinghamshire care team has been providing award winning homecare since Our experienced carers are reliable and fully trained and have undergone enhanced Disclosure and Barring checks. 1989 and can help with: personal care, housekeeping, help getting around or even For more information to provide a break for an existing care-giver. please contact us on 01753 662317 To find out how we can help, [email protected] call: 01280 428 375 or 14 Shepherd’s Court, 111 High Street, Burnham, Buckinghamshire SL1 7JZ visit: www.helpinghands.co.uk www.redkitehomecare.com

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

GOLD HILL HOMECARE RED KITE HOME CARE Chalfont St Peter Slough Advert page 18 Tel: 01753 890844 MKB Care OP D PD LDA MH SI YA Tel: 01753 662317 OP D PD MH YA HELPING HANDS AYLESBURY SEVACARE Aylesbury Advert page 18 - HIGH WYCOMBE Tel: 01280 428375 OP PD MH SI YA High Wycombe HIGH WYCOMBE SUPPORTED LIVING Tel: 01494 445600 OP D PD LDA MH SI YA High Wycombe SIMPLY TOGETHER LTD Tel: 01494 528372 OP PD LDA SI YA Chesham HOME INSTEAD SENIOR CARE Tel: 01494 791342 MKB Care OP D PD LDA SI YA Bourne End Tel: 01494 411268 OP D PD LDA MH SI AD SOCIAL CARE SOLUTIONS LTD (AMERSHAM OFFICE) HOME INSTEAD SENIOR CARE Amersham Long Crendon Tel: 01494 725436 OP PD LDA MH SI Tel: 01844 202778 OP D PD LDA MH SI YA SSA QUALITY CARE INVENT HEALTH LTD Aylesbury High Wycombe Tel: 01296 398763 MKB Care OP D PD MH SI YA Tel: 01494 300131 OP D PD LDA SI YA ST JAMES COURT JASMINE COURT High Wycombe High Wycombe Tel: 01494 767970 MKB Care OP D PD SI Tel: 01494 769576 MKB Care OP D PD SI LIVING HORIZON STEPPING STONE INDEPENDENT LIVING LTD Aylesbury High Wycombe Tel: 01296 695225 OP D PD LDA MH SI YA Tel: 01494 459219 LDA YA M AND KC PERSONNEL LTD SUPPORTED LIVING AND DOMICILIARY CARE Aylesbury SERVICE Tel: 01296 678551 OP PD LDA YA Gerrards Cross Tel: 01494 601458 PD LDA YA MALKUWTH HOME CARE LIMITED High Wycombe SWAN COURT Tel: 01494 435319 OP D LDA SI YA Winslow Tel: 01296 711464 MKB Care OP D PD SI OXFORD HOUSE COMMUNITY CARE Farnham Royal UNIVERSAL CARE Tel: 01753 645112 MKB Care OP D PD MH - BEACONSFIELD PHOENIX MEDICAL ADVICE AND REPATRIATION LTD Beaconsfield Advert page 18 Aylesbury Tel: 01494 678811 OP D PD LDA MH SI YA AD Tel: 01296 433499 OP D PD LDA MH SI YA WESTMINSTER HOMECARE LTD PRIME CARE SUPPORT LTD - CHESHAM (BUCKINGHAMSHIRE) Chesham Slough Tel: 01494 791227 OP D PD LDA MH SI Tel: 01753 644878 OP D PD LDA MH SI YA AD RADIAN AT HOME WILLOWMEAD COURT Aylesbury Aylesbury Tel: 01296 431551 OP D PD YA Tel: 01296 432563 MKB Care OP D PD SI RADIAN SUPPORT YOUR OWN HOME CARE Aylesbury Berkhamsted Tel: 01296 744330 PD LDA YA AD Tel: 07920 887414 OP YA

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45. Visit www.carechoices.co.uk for further assistance with your search for care 19 ‘in-Touch’ and Prevention Matters

If you are finding it difficult to manage at home but do not qualify or do not want support from Adult Social Care, we can still help with our in-Touch service or Prevention Matters programme.

‘in-Touch’ If you’re having difficulty staying independent and are not receiving any of our services, we may still be able to help you. way we meet people’s needs. It is a complete and free We offer a telephone assessment, advice, information advice service to help you before personal health or social and review service. We can also give you advice to help problems become critical. Prevention Matters can help if you plan for the near future. you are: We can signpost you to voluntary and community • struggling to maintain your independence; services or information that will allow you to make informed choices about your needs. • recovering from an illness; After your initial contact we’ll call you approximately • unable to get out and about; twice a year to see if you need any further support. • feeling lonely and isolated; or You, your carer or your GP can contact us and we will assess how we can help you. • feeling anxious and lacking in self-confidence. One of our Community Practice Workers (CPWs) will visit To find out more about this service and the many you to see how they can support and work with you to ways in which it can help you, visit the website at: help you find the right support. This may be linking you to www.buckscc.gov.uk, call: 01296 383204 or email: local activities or support groups, which the CPW will then [email protected] arrange, with your agreement, and make the first visit with you if appropriate. Prevention Matters You can contact Prevention Matters direct or ask your GP When all that’s needed is a or health professional to refer you to a CPW. little help to stay independent To find out more call: 0300 666 0159, email: admin@ and active we can find ways to Helping you stay independent support you. preventionmatters.org.uk or visit: Our cutting-edge prevention service changes the www.careadvicebucks.org

Support for carers

Millions of people provide unpaid care or support to an As a carer you are entitled to a carer’s assessment which adult family member or friend, either in their own home looks at the different ways that caring affects your life. It or somewhere else. Caring for someone covers lots of will help you to work out how you can carry on doing different things, like helping with their washing, dressing the things that are important to you and your family. Your or eating, taking them to regular appointments or physical, mental and emotional wellbeing will be at the keeping them company when they feel lonely or anxious. heart of this assessment. As a result, you may be eligible From April 2015, changes to the way care and support for support from us. We will also offer you advice and is provided in England mean that if you are a carer, you guidance to help you with your caring responsibilities. may be able to get more help so that you can carry on There is a wide range of support and services provided caring and look after your own wellbeing. directly by us or by Carers Bucks who are funded by us to Whether or not the person you care for is receiving provide services on our behalf. Some of these include: a service from adult social care, you may be eligible for support, such as a direct payment, to spend on the • information about adaptations, equipment and things that make caring easier, or practical support, like assistive technology, as well the conditions affecting arranging for someone to step in when you need a short the cared-for person and local/national support break. organisations;

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support for carers continued

• emotional support through county-wide peer/network • training to help you in your caring role. groups; To find out more or to request a carer’s assessment call • specialist advice and support, for example power the Community Care and Response team: of attorney; emergency planning; support with 01296 383204, or Carers Bucks: 0300 777 2722 employment; and

Memory Support Service

Do you, or someone you know, have problems with • support planning to help you stay independent and remembering things? If so, you may benefit from the remain at home and in the community for longer; Memory Support Service, run on behalf of the NHS and • support to help you avoid a crisis; and Buckinghamshire County Council by the Buckinghamshire Alzheimer’s Society. A Memory Support Worker can offer • training/awareness raising for communities and essential information, advice and support. professionals. The Memory Support Service offers: To discuss your concerns, call the Memory Support • screening for dementia to ensure only those who really Service on: 01296 331749 need to go to a memory clinic are referred;

Dementia Services and Dementia Friendly Communities

Since January 2015, we have launched Dementia Friendly of the disease and Communities in six locations across Buckinghamshire. how they can be These are: Stokenchurch, Great Missenden, Buckingham, more helpful to Burnham, Denham and Iver. We have toolkits and videos people with dementia available to help people develop their own communities and their carers. This will help those with dementia to to become more dementia friendly so that individuals keep their independence for longer and live more safely living with dementia, and their carers, can remain at home and with confidence at home. for as long as possible. For more information about Dementia Friendly A dementia friendly community means that local Communities, visit: www.careadvicebucks.org/dementia businesses and residents will gain a better understanding and search ‘dementia’.

Falls and bone health service

Falls and the fear of falling can seriously impact on your independence and mobility. It provides specialist your quality of life. A fall can result in a physical injury assessment and support, and teaches strengthening and as well as lead to social isolation, reduced mobility and balance techniques. The service can also offer equipment independence. In Buckinghamshire an estimated 30,000 and mobility aids. people a year, over the age of 65, have a fall. Home exercise or ‘Better Balance’ group classes may be A new specialist falls and bone health service is now offered to help you maintain your strength and balance available across Buckinghamshire for people who have to prevent further falls. Better Balance classes also give had a fall within the last 12 months, particularly for people you the chance to get out and meet with other people over the age of 65. who have experienced a fall and receive other health The service, provided by Buckinghamshire information and advice which will help you to age well. County Council, Chiltern and Aylesbury Vale You can be referred by your GP, health and social care Clinical Commissioning Groups, and delivered by professionals or you can call the Falls and Bone Health Buckinghamshire NHS Healthcare Trust, aims to cut the Team direct on: 0844 225 2403 (locally-charged rate), risk of further falls and build confidence to maintain Monday to Friday between 8.30am and 4.30pm.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Sheltered housing

This is provided by the district councils and housing associations across Buckinghamshire. Sheltered housing is a practical step if you would like more security and companionship but do not need to move into a residential or nursing home. Sheltered housing offers independent living, in a flat or bungalow, within a complex, with most schemes having access to a resident or non-resident warden or manager who can provide support, advice and a link to services.

Extra Care housing

Extra Care housing, like sheltered housing, is based on in Aylesbury. The scheme offers 28 flats and communal self-contained accommodation, usually with communal areas for vulnerable and disabled adults over 55. The level extensive facilities. A higher level of support is provided of care and support is tailored to individual needs and which includes 24-hour support and the provision of two of the flats have two bedrooms so that their carer meals on site. can live with them. For more information about Extra Care We opened our first Extra Care housing scheme in 2012, housing in Buckinghamshire phone: 01296 383204.

Homeshare

In Homeshare, someone who needs a small amount of help to live independently in their own home is matched with someone who has a housing need and can provide support or companionship. Homeshare schemes arrange the matching process between the ‘Householder’, who typically owns their home but has developed some support needs or has become isolated or anxious about living alone, with the ‘Homesharer‘, typically a younger student or key public service worker who cannot afford housing. Usually no rent is charged, but the household bills are shared, and in return the Homesharer will help out around the house, for example by cooking meals, running errands, shopping trips and providing company. Homeshare works because a new relationship, designed to bring benefits to both people, is balanced with clarity and safeguards to protect everyone. The Benefits of Homeshare Homeshare can benefit people who own or rent a home, for example: older people who need low level support, older people who are anxious or isolated; disabled people who need support to move towards or maintain independent living; family carers who are struggling with isolation or who juggle work and caring.

For more information visit: www.sharedlivesplus.org.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Patient Advice and Liaison Service (PALS)

The free and confidential Patient Advice and Liaison about the complaints procedure or provide you with Service (PALS) aims to guide patients, their relatives, information about the services available to the public. friends and carers through NHS services. They are also interested in suggestions from the public on PALS officers provide advice, support and information. how to improve services. See page 43 for details of your They help to resolve concerns as they occur, tell you local PALS.

Care Advice Buckinghamshire - www.careadvicebucks.org

Whether you are available to you and about getting a carer’s assessment. getting help from You will find information about health, financial matters Adult Social Care or and a wide range of social and leisure activities to keep www.careadvicebucks.org arranging your own you involved in your community. care and support, you need good information and advice so that you can make Buying goods and support services online the right decisions for you. The website’s e-marketplace lets you search or browse In 2015, we introduced a new website, Care Advice for care services, support products, local activities or Buckinghamshire: www.careadvicebucks.org for voluntary support throughout Buckinghamshire. The those who can access the internet, either at home or secure shopping option means that you can contact at their local library. The website is an online source of suppliers confidentially and safely purchase equipment or information and includes guidance to help you maintain services online, whether for yourself or for the person you the best quality of life if you are finding it more difficult to care for. live well independently. As well as finding care services and support products The website is easy to use and provides all you need to that are right for you, there’s also a section of the know about adult social care services in Buckinghamshire, e-marketplace that lets you search for leisure activities and far more besides. It has an e-marketplace for care and groups close to where you live, whether you want the products and services as well as the ability to complete chance to socialise or pursue a new or existing interest or and submit an assessment of your care needs. hobby.

Information and guidance Care Advice Buckinghamshire lets you find out about maintaining a good quality of life when you have particular needs because of your personal circumstances. There’s information about what adult social care involves, and the steps to take if you need support, including a financial assessment if you need help to pay for your care. If you are a carer, you can find out what support is

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 23 Care in Buckinghamshire

Self-Directed Support

Self-Directed Support is the way social care is provided More information on how Self-Directed Support works by local authorities all over the country. It is part of the and who is eligible is below and can also be found on the ‘Personalisation’ programme by the Government to give website: www.careadvicebucks.org by searching ‘self- more choice and control over the support people need to directed support’. live the lives they want.

The Self-Directed Assessment process

In Buckinghamshire, Adult Social Care is committed to • what you are able to do on your own; helping people live safe and fulfilling lives in their own • what you need help with; homes. The aim is to help people who need care and support to live as independently as possible and we may • what help you have already; and be able to help if you or someone you know cannot look • what support you need now, to live independently, to after themselves properly because of: stay at home, or be where you want to be. • physical disability; A family member, a friend, or an advocate is welcome to • mental health issues; be with you. • learning disability; If a friend or family member provides care for you, they can be assessed as well. A carer’s assessment looks • sight or hearing loss; at how we can help them care for you. We can assess • dementia; you both together or separately, depending on what • frailty in old age; or you or your carer prefer. We use national guidance called eligibility criteria to • serious illness. decide if you have eligible needs. Priority is given to people with the greatest needs, with If you do not have eligible needs we will give you support also available for carers. information, advice and guidance to help you make the When you request assistance from us we will take some right decisions. details about you and your situation. This will usually be You will also need to have a financial assessment to done by the Community Response and Reablement Team find out whether the help available from us is free, or over the phone. They will arrange for someone from the wether you will need to contribute towards or pay for all care management team to visit you at a convenient time the care and support you need. and location, normally in your own home, so that they It is your choice whether or not you take your can carry out an assessment. Personal Budget as a Direct Payment so that you can The Self-Directed Assessment is when you, the people arrange your own care and support, or choose to let us who help you and a care manager work out the needs arrange this for you. you have. It includes:

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Planning your support

Once you know how much money is available we will You can still have services, such as residential care, then help you to work out your ‘Support Plan’. You will be domiciliary care, meals delivered to you at home or you able to say who and what is important to you to live the can choose different ways of getting the support you life you want and you will be able to choose how your need. For more information on Brokerage, see page 26. care and support is provided. You can take as much control as you wish over the If you wish to take a Direct Payment you can take care and support you need, or you can ask us to do it for advantage of the Brokerage service. Brokers are fully- you. You can choose to have some or all of your Personal trained advisers, working within the voluntary or charity Budget through a Direct Payment so that you can arrange sector, or as individuals. You will be able to choose which and pay for the care and support which has been agreed broker can help with your Support Plan and organise your between us and you, or someone can do this on your care and support. behalf. For example you could: There are many ways in which we can provide support. • employ a Personal Assistant – someone of your choice Some examples include: to support you in your own home, help you with • care in your own home; activities that you like to do, or go with you when you • Direct Payments; want to go out; • Telecare and specialist equipment; and • learn new skills that will help you be more • support for carers. independent, or take up a new interest to give you If you are not eligible to get help paid for by us, or if you more confidence; do not want any help, we can always offer you advice or • be more active in your local community; or put you in touch with our Prevention Matters service (see • be able to offer a small reward to a friend or neighbour page 20). in exchange for them helping you, for instance by them For more information call: 01296 383204, visit giving you a lift somewhere or accompanying you on the website at: www.careadvicebucks.org or email: an outing. [email protected]

Personal Budgets

If you are assessed as eligible for support, we will let you • a Trust; or know how much money is available for your care. This is • part managed by us and part Direct Payment. called a ‘Personal Budget’. A Personal Budget is the money agreed by us to meet the cost of the eligible needs for all adults who are assessed as needing support by local councils.

The Personal Budget can be: • managed by us or our commissioned providers, who will arrange for the services needed using their contracted providers; or • taken as a Direct Payment so that you can choose who provides your care and the support we have agreed you need. The Direct Payment can be managed by: • the person who needs the care; • someone acting on their behalf, such as a relative or close friend; • an independent voluntary organisation;

Visit www.carechoices.co.uk for further assistance with your search for care 25 Direct Payments

If you wish to arrange part or all of your own care and personal assistant; support you can receive your Personal Budget through a • pay people in your family who care for you – but this Direct Payment. However, Direct Payments may not be used cannot be a person who lives with you, for example to pay for residential or nursing care. your husband or wife; and If you choose to have a Direct Payment, we will arrange • buy equipment or pay for activities agreed in your for you to have a Payment Card. This works like a Chip and Support Plan. Pin debit card which you will use to pay for goods and Direct Payments are available to all eligible adults, services you purchase for your care and support needs. You including people with a physical or sensory disability, will be given a dedicated account, which is monitored by older people, people with a learning disability and people us and run by the Royal Bank of Scotland (RBS), for you to with mental health needs. manage your Direct Payment with the Payment Card. To find a Personal Assistant, ensure that they have the With your Direct Payment you can: appropriate skills and are Disclosure and Barring Service (DBS) checked, visit www.careadvicebucks.org or call Hub • employ a care worker(s) or personal assistant(s); Care and Support on: 01494 774888 or visit: • pay the care agency you choose to provide your care or www.hubcaresupport.co.uk

Brokerage

Brokerage supports you if you take your Personal Budget To find a support broker, visit Care Advice as a Direct Payment to organise and find services and Buckinghamshire: www.careadvicebucks.org or call: activities to meet your needs. 01296 382667 You will be referred to fully-trained and accredited brokers, who may be independent or from voluntary and charitable organisations. They work with individuals and groups of people with common interests or friendships who may want to do something together. Brokers do not decide how much funding you are entitled to or provide actual services, they help you get the best out of your Personal Budget. This service is free to those with an eligible need for social care and to people who need support when being discharged from hospital. We pay for the brokers and monitor their work. Residential care

Choosing a care home

In addition to the many residential homes in the county, nursing it is essential to consider your needs and Buckinghamshire County Council in partnership with preferences. housing association Housing Solutions and care provider All care providers in the country must be registered the Fremantle Trust, have built eight new care homes with the Care Quality Commission (CQC). Homes are across the county. These homes provide care in a modern categorised by the type of care they provide and are environment for younger adults with learning disabilities listed in this Directory, starting on page 47. All homes are as well as residential and nursing care for older people. inspected by the CQC, who report on their findings and have started to award quality ratings. These inspection Choosing a care home reports and ratings are available at the home or from the If you are choosing a care home or care home with CQC: www.cqc.org.uk

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Choosing a care home continued

There are two types of care home: Primary Care Trust.

Care homes (personal care only) Aylesbury Vale Clinical Commissioning Group If you are reasonably active, but would like greater AVCCG, Second Floor, Aylesbury Vale District Council, security and care, subject to a needs assessment, a care The Gateway, Gatehouse Road, Aylesbury, HP19 8FF home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and Chiltern Clinical Commissioning Group help with moving but it must be paid for if your capital/ (covering Amersham, Wycombe and South Bucks) savings exceed £23,250. Chiltern Clinical Commissioning Group, Ground Floor, Chiltern District Council Offices, King George V Road, Amersham, HP6 5AW See page 33 for more information on paying for Tel: 01494 586700 your care. Email: [email protected]

Care homes with nursing (The above contact information was correct at the time of going to press.) If you think you may need nursing care in a home, you will need to be visited by a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you have been ill, or in a home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your care manager will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly; the current amount is £112.00 per week for the lower rate and £154.14 for the higher rate. You can contact the Nurse Care Management Teams for your area at your local Clinical Commissioning Group (CCG) – formerly the

Tel: 020 8826 4343 Mob: 07550 188 004 Email: [email protected] www.precious-homes.co.uk

London • Hertfordshire • Central Bedfordshire • Milton Keynes • Birmingham • Devon Supporting individuals to become significantly more independent and to successfully integrate into the community We provide high quality, person-centred support and environments which enable individuals to lead a life of greater independence, confidence and choice.

We support 16 - 65 year old individuals with the following support needs: • Learning disabilities • May have experienced previous • Autism Spectrum Disorders (ASD) placement breakdowns • Mental Health Issues • Acquired Brain Injuries to list of support • Behaviour Described as challenging needs • Stepping down from secure units and hospitals Residential • Supported living • Bespoke community services

Visit www.carechoices.co.uk for further assistance with your search for care 27 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AFFORD WHAT ARE THE CARE OPTIONS? IF I MAKE THE WRONG

CAN WE AFFORD IT? WHAT IF MUM WHICH TO CHOOSE? KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? DOESN’T AGREE? MUM DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG WHAT IF I MAKE THE WRONG CHOICE? CAN WE CAN WE AFFORD IT? MUM DOESN’T AGREE? ?

WHAT ARE THE CARE OPTIONS? WHAT ARE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? OPTIONS? WHAT ARE THE CARE HOW WILL I KNOW WHICH TO CHOOSE? CARE OPTIONS? WHAT IF I AFFORD IT? CAN WE AFFORD IT? IF I MAKE THE WRONG CARE THE CARE OPTIONS? AFFORD IT? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? ? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT IF MUM DOESN’T HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF CAN WE AFFORD IT? CAN WE AFFORD IT? ? WHAT IF I MAKE THE WRONG CHOICE? THE WRONG CHOICE? HOW WILL I KNOW CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT IF MUM DOESN’T AGREE? MUM CARE OPTIONS? AGREE? ? WILL I KNOW WHICH TO CAN WE AFFORD IT? THE WRONG CHOICE? WRONG WHAT IF MUM WHAT HOW WILL ? WHAT ARE THE CARE OPTIONS? WHICH TO CHOOSE? CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM ? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WILL I KNOW WHICH CAN WE AFFORD IT? CHOOSE? CHOOSE? WHAT IF WHAT IF I MAKE CARE OPTIONS? CAN THE WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW ? ? CAN WE AFFORD IT? WHAT IF MUM IF I ? DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE CAN WE AFFORD IT? ? TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 Life within the home continued 1 2 3 • Are staff warm, friendly, polite, clean and • What arrangements are there for religious respectful? observance (eg are places of worship nearby/is • Do the residents seem happy, active and there a prayer room)? sociable? • Can you handle your own money? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably • Does the home provide its own transport? furnished? • Do staff have appropriate language skills/ Accommodation knowledge? • Are bedrooms single or shared? Is there a • Are the staff formally trained? choice? • Is there an adequate number of staff on both • Can you decorate and arrange your own room? day and night? • Can you bring your own furniture and TV? • Are visitors welcome at all times? Can they stay overnight? • Is there a call system for emergencies? • May your visitors join you at meals? • Can you control the heating in your room? • How much choice do you get about meals? • Can you lock your room/secure place for valuables? • Is the food varied and interesting? • Is there a separate dining room? Bar? • Can the home cater for your dietary needs • Are there both adapted showers and baths? (eg Black and Minority Ethnic diets, vegetarian, vegan)? • Does the home have the right adaptations and equipment to meet your needs? • Can you have snacks or drinks any time? In your room? • Are all areas safe and accessible (eg for wheelchair users)? • Can you continue to pursue your hobbies? • Is there adequate provision for sight or hearing • What activities and entertainment are difficulties? organised? • Are the grounds/gardens attractive and/or • Are outings and holidays arranged? At what quiet? cost?

Life within the home Fees and contract terms • Are there any rules and restrictions (eg going • How much are the fees? Do they cover all out, returning)? services available? • Can you choose when to get up/retire every day? • Under what circumstances will the fees alter? • Are residents involved in decisions on life in the • Can you retain your own room if away? home? • Can you have a short-stay or trial period? • Can you make and take calls in privacy and • Will you be given a statement of terms on comfort? admission? • Is alcohol served or permitted? • Are all procedures, such as complaints, clearly • Are there smoking and non-smoking areas? spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 29 Specialist care

In this Directory the type of care that each home offers is explained in the listings starting on page 47.

Physical disability

Following an assessment of your needs, you may be a variety of types of accommodation for people who eligible for help from us. This could include short-term need to live away from home. Short breaks might also reablement services, a Personal Budget and assistance be available to support you in your own home (through with support planning to help you meet your needs, a live-in carer). advice and guidance on how best to plan and undertake The support you require if you have a physical adaptations to your home, or how to access supported disability must be tailored to your specific needs and housing as well as advice and help for the person caring can be provided by the independent and not-for-profit for you. sectors as well as by us. Help at home with personal Information about day support services is available care is available during the day and night, seven days which can assist and support people to take part in a week. activities, meet with others and regain their confidence. There are also private agencies offering help at home A short break away from home can provide a welcome with personal care and housework. Listings of home change for yourself and anyone caring for you. There are care agencies start on page 17.

Learning disability

Adults with a learning disability may still be young when other people with support provided for all. Support can they enter residential or nursing care and they will have include learning independent living skills like cooking, a whole range of different needs. Homes often specialise cleaning and money management as well as help with and a good home will provide opportunities to learn health needs. Either of these options may give you and maintain skills and opportunities to take part in greater independence and choice than care homes may enjoyable and stimulating activities. be able to offer. There are other alternatives too such In Buckinghamshire, we are also able to provide as Shared Lives (formerly Adult Placement) or Shared supported living accommodation which gives much Ownership schemes that could be considered and we greater independence than in a residential setting, while can set these up for you. still giving support to the individual. An important change affecting people with learning Care managers and community nurses can give disabilities is the use of Personal Budgets (explained information to enable people to make the right choices on page 25), putting people at the centre of how they for themselves and offer help and support for people choose to pay for their support. This may be in their own with learning disabilities by offering assessments, flat or house, a supported living scheme or a care home co-ordinating care, working with legislation and or care home with nursing which specialises in this type guidance for safeguarding adults, developing services of care. for people with a learning disability and by promoting Many adults with learning disabilities can live in rights, independence, choice and inclusion within the their own homes in their local communities with community. support but there may be times when an individual We also offer a wide range of day opportunities which has specialist health care needs or behaviour that is can give you the chance to learn new skills and become particularly challenging when a care home may be more involved in the community. appropriate. Care homes for people with learning disabilities often Housing with care specialise, for example there are homes for people with If you are considering moving out of your family home, autism and challenging behaviour or dementia. Care there are a number of options that could be explored managers, social workers and community nurses from before considering a care home. You may be able to Adult Social Care, who specialise in learning disabilities, have your own flat with support. There is also the option will be able to give you information to enable you to of supported living, where you can share a property with make the right choices.

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia

A care home should be able to maintain and improve group or individual therapies. Most people benefit from your quality of life. Depending on the degree of the social interaction and mental stimulation, including dementia you should be able to live in a care home that reminiscence. Activity co-ordinators and occupational offers quality personal care and person-centred care. It is therapists can provide people with dementia with reality important to consider homes that provide nursing care in orientation, reminiscence and validation therapy. Music case your condition deteriorates and you require a higher therapy, art therapy approaches and other creative level of care. Many care homes offer specialist units with therapies can also be helpful. Behaviour management experienced nursing staff and facilities adapted to the approaches that promote understanding of the person needs of residents with dementia. with dementia can also be helpful and trained staff can People with dementia can benefit from a range of offer this service within many establishments.

Mental health

If you have mental health needs, residential care can help also ask: improve the quality of your life – the structured environment • Are psychiatric nurses available if needed? and activities provided can build up your confidence. The • Do the activities provided assist rehabilitation? care providers should assess you carefully to make sure • What are the attitudes to medication and other therapies? the placement is right for you. A qualified member of the residential care staff may visit you at home, talk to you and look at your assessments of health/social care need. To find out more about wether this could be the right option for you, organise visits to prospective care homes. Ask the residents about the care they receive. You could Milton Court Enhancing life, excelling in care

Residential, Dementia, and Respite Care Milton Court has been the subject of a major refurbishment and upgrade programme in 2016, and now provides hotel style living, restaurant dining, and a varied calendar of daily events and activities. Your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life. • Restaurant quality dining with menu choices and wine • Cinema room and all-day café to meet with friends • Aromatherapy suite including a hair salon and nail bar • Beautifully decorated en-suite rooms, some of which open directly on to the patios • Sunny landscaped gardens with raised beds and borders • Stimulating Well-being and Activities programme with daily events and regular outings See our lovely home life at facebook.com/MiltonCourtCareHome Call the Milton Court Home Manager on 01908 806615 Tunbridge Grove | Kents Hill | Milton Keynes | MK7 6JD | www.averyhealthcare.co.uk

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 29.

Residents • Are residents able to compile memory boxes?

The best indication of a good home is that the • Do staff compile life story books including residents appear happy and responsive. photographs and mementoes?

• Are there rummage boxes around the home to Staff stimulate residents? It is important to note whether staff seem friendly Access and caring towards residents and whether they treat residents with respect. If the person with dementia needs or is likely to use equipment or adaptations you may want to check: • Do they have any training and experience in dementia care? • There is adequate signage and cues for different parts of the home such as dining room and bathroom. • Will the person with dementia have a member of staff particularly responsible for their care? • The home’s policy about locking external doors. • Is there a member of staff you can talk to about your Bedrooms own worries about the person with dementia? You may want to find out whether the person with Manager/head of home dementia can have a single room and whether: A manager who is caring as well as efficient can make all • Residents are encouraged to bring in some of their the difference to a home. own furniture and possessions to increase familiarity. • Does the manager have a knowledge of dementia Activities and can they deal with difficulties that may arise in an understanding way? Residents should be stimulated without feeling stressed. • Is there a full assessment at home before a resident is • Are reminiscence activities available? admitted? WHAT ARE THE CARE OPTIONS? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHAT WILL IFARE MUM ITHE KNOW DOESN’T CARE WHICH OPTIONS? AGREE? TO CHOOSE? WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHATVISIT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 0800This Directory’s389 2077 helpline 0800 389 2077 – information on choosing and paying for care WHAT32 ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Paying for care We have a factsheet ‘Do you have to pay?’ which explains what contribution (if any) you will have to make towards paying for any services you need.

Contact Adult Social Care at Buckinghamshire County Council, County Hall, Aylesbury HP20 1YU or phone 01296 383204 for a current factsheet. www.careadvicebucks.org

Paying for your own care

In Buckinghamshire around 15 per cent of people expensive care home because their fees are above our paying for their own care in a care home turn to the local contracted rates; and authority for help because they have run out of money. • they preserve their family legacy. Through careful planning most self-funders could avoid this situation. As well as advice about what welfare benefits may There are schemes to help people who are not eligible be available, for example Attendance Allowance, it is for financial assistance from us, but need care in their own important to get independent financial advice on the home or are considering moving into a care home, to get options to pay for long-term care. the best advice available to fund their care and ensure: For free advice on paying for care, planning and debt advice go to: www.moneyadviceservice.org.uk or call • they avoid the disruption of having to move to a less the Money Advice Service on: 0300 500 5000.

Adult Social Care’s contribution towards care in private sector care homes

We appreciate that the current financial climate in normally has to be made by someone else, for the care sector is challenging. It is recognised that example a family member or charity. considerable pressure exists for both those who purchase Before anyone agrees to make additional payments and those who provide care home placements. on your behalf they should be aware that the amount Complex or variable needs are assessed individually could increase and they need to be confident that and can attract additional funding. they can sustain the payments for as long as they are Fees charged by some homes may be higher than the required. If the additional payments stop being paid maximum rates that we can pay for reasons other than for any reason, then you should seek help and advice complex or variable needs. In these cases the difference from the local authority. Once it has been established will need to be met by an agreed third party contribution that someone is willing and able to make these called a ‘top-up’ or ‘third-party top-up’. payments they will be asked to sign an agreement Where we are funding the placement in a care with us to formalise the arrangement. home the law says that you are not allowed to make Your care manager will be able to give you more this additional payment yourself, except in limited information and see ‘Running out of money’ on circumstances. Therefore, the additional payment page 35.

Visit www.carechoices.co.uk for further assistance with your search for care 33 Self-funding advice

If you have capital or savings of more than £23,250 you Since April 2015, all local authorities should offer a will have to pay for any care services you require in full but Deferred Payment Agreement under the Care Act. This you are still entitled to an assessment of your needs by us. means that no one should have to sell their home during If you have assets of less than £14,250, your their lifetime in order to pay for their care. contribution will be assessed only on your income and we A set up fee and a low interest rate is charged for a meet the shortfall subject to local funding limits. Between Deferred Payment Agreement, but the rate will only these two figures, a sliding scale operates whereby you be enough to cover the cost of administering the must pay £1 per week for each £250 you have above the agreement. For more information go to: lower figure. www.careadvicebucks.org or speak Assuming you are eligible for care, you may be entitled to our Finance Team by calling: 0845 370 8090. to some of the following financial assistance and support, subject to an assessment of your need: Attendance Allowance This is a non-means tested, non-taxable benefit from the 12 week property disregard DWP paid at the lower rate of £55.10 per week for those If your former home is included in your financial needing care by day or night, and at the higher rate of assessment but your other capital is less than £23,250, £82.30 per week for those needing care both during the and your income is not enough to meet your care home day and night. Everyone can, and should, claim this benefit. fees, we will help with the cost for the first 12 weeks of permanent care, provided we agree that care is needed.

Deferred Payment Agreements After the 12 week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. However, we may limit how much we pay and it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

NHS Nursing Care Contribution

Whether you are a temporary or permanent resident, if Contribution (currently £112.00 per week) towards you live in a care home that provides nursing care you the cost of your nursing care. This is paid directly to may be entitled to a non-means-tested NHS Nursing Care the home.

NHS Continuing Care Funding

You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing. If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Running out of money

If your capital is likely to reduce to £23,250, you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution. If you are in a care home and it charges more than we will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

What will you have to pay for residential care?

Do you have capital or savings of more than £23,250? Yes... The value of your home is included when assessing capital unless: Arrange for an assessment with us to define your care needs. Whichever homes you consider, they must be • Your partner; or able to meet your assessed care needs. • a relative who is over 60 or incapacitated; or If, apart from your property, your savings are less • a child under 16 who you or a former partner are than £23,250 we can help with your care costs for the responsible for still lives there. first 12 weeks. After this time, any money from us will be regarded as a loan and will need to be repaid once No... your house is sold. See Deferred Payment Agreements on page 34. We will contribute financially towards your care costs. Whatever your circumstances... How much? Remember: To work out how much we will pay, you must arrange an assessment of your needs. • If your partner still lives at home, they will not be This will define your care needs and how they will be means-tested. If you have a private pension, only half best met and your financial situation. Any homes you will be considered when you are assessed. consider must be able to meet these needs. Your choice of care home will be limited to those • Your assessment will be made up of two elements, a that accept our funding level. More expensive homes care part and a financial one. will expect you to arrange a third party to ‘top-up’ the • A nursing home will generally be more expensive than difference. You are not allowed to do this yourself if your a care home offering personal care only. capital is below £23,250. If your capital is less than £14,250, and the home you Consider claiming: choose charges fees that are within our funding rates, • Income support. your contribution will be assessed only on your income. • Pension Credit. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week from your Definitely claim: savings, for every £250 you have above £14,250, in • Attendance Allowance, worth either £55.10 or £82.30 addition to the contribution from your income. per week depending on your care needs.

Visit www.carechoices.co.uk for further assistance with your search for care 35 What will you have to pay for residential care? continued

Moving into a nursing home? If you need care and support, either at home or if you are considering moving into a care home, it is • You will be eligible for the NHS Nursing Care recommended you seek advice. Contribution – currently £112.00 per week. You can contact the Money Advice Service: Always seek advice: www.moneyadviceservice.org or call: 0300 500 5000, or to find an independent financial Independent help is available to guide you through your adviser contact the Society of Later Life Advisers at financial options. There may be a number of solutions to societyoflaterlifeadvisers.co.uk or call retaining your capital whilst paying for care. 0333 202 0454.

To request an assessment or for more information please contact Adult Social Care. Telephone: 01296 383204 Some of the figures mentioned here may change over the life of this Directory.

Essential information

This Directory’s helpline

This Directory’s free helpline provides an independent enable the service to build a profile of exactly what type information and help service encompassing care services of care you’re looking for, while taking into account your and accommodation. A personalised report can be personal needs and interests. generated for callers providing details of all home care The website: www.carechoices.co.uk contains a agencies, care homes or care homes with nursing that database which allows visitors to search for care by meet their criteria. postcode, region or establishment name. One call to the freephone number: 0800 389 2077 will

Advocacy

Under the Care Act, if needed, you have the right to an • eligible for care or support services from us; or advocate when contacting us for care and support. • struggling with an issue and feel that you would Advocates help people to make changes and take benefit from some support. control of their own lives. They are there to listen and help people feel valued in their own community. Support Support is also provided for Independent Mental Capacity is available for any age, young or old, whatever their Advocacy (IMCA) and Independent Mental Health disability, religion, culture or gender. Advocacy (IMHA).

You may find an advocate helpful if you are: IMCA • in a situation where you feel vulnerable, discriminated If you are over the age of 16 and lack mental capacity against, or at risk of abuse (financial, emotional, and do not have an appropriate family member or friend physical, sexual, psychological, or institutional); to represent your views, you are legally entitled to an independent mental capacity advocate (if decisions are • finding it difficult to put your views across or don’t feel being made about serious medical treatment or a change you are being listened to; of accommodation). • feeling that you do not have support from someone In some cases, if you are in a vulnerable position, you who has your best interests at heart; can have an advocate even if you have family or friends • facing a major life change that could mean that you able to help you. will need to access support services; Advocates are also there to protect your human rights

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advocacy continued if you have been admitted to hospital, or live in residential • volunteer or paid advocates; or care, lack mental capacity and it appears you are being • people with specialist knowledge like doctors, lawyers deprived of your liberty for your own safety (this is called or solicitors a group of people with the same needs. Deprivation of Liberty Safeguards (DoLS)). We have a contract with POhWER to provide independent IMHA and confidential advocacy services for clients of adult The Mental Health Advocacy Service is for people who have social care. been sectioned under the Mental Health Act. You have a You can talk to POhWER advocates in the strictest legal right to receive information and support if you are: confidence either by asking for a referral by your care • currently detained under certain sections of the Mental manager or you can contact them direct: Health Act; Tel: 0300 020 0092 (charged at local rate) Email: [email protected] • subject to Guardianship or a Community Treatment Skype: pohwer.advocacy Order; or Fax: 0300 456 2365 • considering certain treatments which have been Post: PO Box 14043, Birmingham B6 9BL suggested to you. You can also find out more about POhWER on the Advocates can be: website: www.pohwer.net

How solicitors can help

A solicitor can give you impartial advice about wills, making consideration of the benefits, risks and implications, gifts, estate planning and Powers of Attorney. Some can particularly on any future liability for care costs or tax liability. also offer guidance on immediate and long-term care If you don’t have your own solicitor, ask family or friends plans, ensuring (if applicable) the NHS has made the correct for their recommendations. Contact several firms, explain contribution to your fees. your situation and ask for an estimate of cost and an idea Lasting Powers of Attorney (LPA) allow you to appoint of time scales involved. Many firms will make home visits someone you trust to make decisions about your personal if necessary and will adapt their communications to meet welfare, including healthcare and consent to medical your needs. It’s important to find a solicitor who specialises treatment, and/or your property and financial affairs. An LPA in this area of the law. The Citizen’s Advice Bureau offers an is only valid once registered with the Office of the Public advice service and will be able to recommend solicitors in Guardian. It allows for a person of your choice to make your area. decisions on your behalf at a time when you may be unable Solicitors for the Elderly (SFE) is an independent, national to. organisation of lawyers, such as solicitors, barristers, and The Court of Protection can issue Orders directing the legal executives who provide specialist legal advice for older management of a person’s property and financial affairs if and vulnerable people, their families and carers. they are incapable of managing their own affairs should If you are a member of the public wishing to find a they not have an LPA. The Court procedure is presently very solicitor please visit: www.solicitorsfortheelderly.com/ slow and the fees are quite expensive so preparing an LPA is public/search always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. Care Choices thanks Ms. Gurvinder Sehra, An ‘advance directive’ allows you to communicate your Kidd Rapinet Solicitors. wishes in respect of future medical treatment but it is not Tel: 01494 521021 legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed Gift out of your estate needs careful

Visit www.carechoices.co.uk for further assistance with your search for care 37 IfI you lose mental capacity are your legal affairs in order? Lets talk...

Lasting Power of Attorney for Property and Financial decisions Have you thought about what might happen if you were unable to make a decisiond about your property or finances, because you lack the mental capacityc to do so? A Lasting Power of Attorney allows you to choose someones else to make those decisions for you. I would be happy to sit anda talk through the way you can make a Lasting Power of Attorney, anda why you might need one. This type of LPA allows you to appoint an attorney,a so if you lose mental capacity your attorney can: • Sell / purchase a property if need be • Pay your bills • Deal with your investments • Ensure your money is taken care of

Lasting Power of Attorney for Health and Welfare If you have views about how you wish to be cared for, what medical treatmentt you consent to, or other wishes about your health and welfare, thent come and speak to me. I can advise you on making a Lasting Power ofo Attorney so that you can choose someone to be your attorney and ensuree that your wishes are taken into account, at every step of your life, evene if you have lost the mental capacity to make those decisions for yourself.y This type of LPA allows you to appoint an attorney, so if you losel mental capacity your attorney can: • Make decisions about where you should be cared for • Decide what type of care you should receive • Ensure your personal wishes about care are being adhered to • Make decisions about life sustaining treatment AnA LPA will give you peace of mind that someone is going to step in, when youy are unable to deal with matters yourself. Together, we can find a way forward,f so you have peace of mind for your future.

WillsW & Probate AtA Kidd Rapinet we have the expertise to advise on all your Wills and Probate related matters. For complete peace of mind and to ensure you haveh everything correctly in place please feel free to make an appointment.

ForF more information about the services available and how we can help: TelephoneT 01494 611020 Email: [email protected]

THET RIGHT CHOICE FOR YOUY & YOUR FAMILY kkiddrapinet.co.uk ‘Tell Us Once’

When someone dies, it can be a stressful and upsetting Vale District Council, Chiltern District Council, South Bucks time. As well as coping with the emotional distress that District Council and Wycombe District Council. a death may bring, you will need to notify a number of When you make an appointment to register a death in different government departments and organisations. Buckinghamshire, you can extend your appointment and These could include council housing departments, adult take up the Tell Us Once service. This will mean that the social care, income support, libraries, driver and vehicle registrar can send your information to other government licensing agencies and passport services for example. organisations that need to know about the death. Tell Us Once has been launched by the Department for Work and Pensions in partnership with local authorities To book an appointment with the registrar online, across England, Wales and Scotland. It enables key local visit: https://s5.sishost.co.uk//BK/Agenda/ and central government departments and services to OnlineBookingsPublic/Signup.aspx Or call: be notified simply through one single appointment with Aylesbury area: 01296 382581 your local registrar. Locally, Tell Us Once is a partnership Beaconsfield area: 01494 475200 between Buckinghamshire County Council, Aylesbury

End-of-life care

‘How we care for the dying is an indicator of how we care and your end of life care preferences may not be achieved. for all sick and vulnerable people. It is a measure of society Care homes should work with your GP to ensure your as a whole and it is a litmus test for health and social care medical needs are met as you approach the end of your 1 services.’ life. Good planning for all your needs should mean that you can (if that is your choice) remain in your care home Although the subject of dying is often painful to in your last days and not have to be admitted to hospital. contemplate and as a society we do not discuss death and All health and social care staff must be trained in dying openly, the way care professionals approach the communication regarding end of life care and will be process is incredibly important for the client, their family and trained accordingly in assessing the needs of clients and carers. The Department of Health has published a strategy carers. Programmes available include: for every organisation involved in providing end of life care. Each will be expected to adopt an overall co-ordination The Gold Standards Framework (GSF) process, such as the Gold Standards Framework, whilst This can be used in various settings, for example developing the best possible outcome for clients. hospitals, primary care and care homes, to improve the ‘Care homes are increasingly at the forefront of good co-ordination and communication between different practice in providing care for those who are approaching or organisations involved in providing care for someone near 2 reaching the end of their life.’ the end of their life. Enabling residents to die in comfort and with dignity is a ‘Preferred Priorities for Care’ (PPC) core function of care homes. When choosing a care home This document is designed to help people prepare for the you should consider their end of life care philosophy and future and gives them an opportunity to think about, talk policies. It is essential that you and your relatives discuss about and write down their preferences and priorities for and plan for your wishes as you near the end of your life. care at the end of life. Care homes should have an open approach to end of Despite general reluctance to broach this sensitive life care and should initiate conversation with you and area, it is worthwhile asking potential care providers your family to ensure your needs and wishes are discussed their approach to end of life care and whether they are and planned for. An end of life care plan including a full following national strategies for implementing best assessment of your needs and wishes as you approach practice within their home. the end of life is vital to establish your preferences and 1 choices. Many homes will include your end of life wishes ‘End of Life Care Strategy – promoting high quality care for all adults at as part of your care plan as this will help ensure your needs the end of life’ DH 2008. 2 and wishes are effectively co-ordinated. Without proper ‘The route to success in end of life care – achieving quality in care assessment and care planning your needs may not be met homes’ DH 2010.

Visit www.carechoices.co.uk for further assistance with your search for care 39 End-of-life care continued

Useful websites – end of life care WidowNet Established in 1995, the first online information and self- Compassionate Communities help resource for, and by, widows and widowers. Compassionate Communities aims to help people www.widownet.org develop the skills to address issues raised by end of life and other losses. It also tries to be a helpful, empathic ear. www.compassionatecommunities.org.uk Dying Matters Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org

Complaints, comments and compliments

If you are being harmed in some way by the person Care Quality Commission (CQC), see below for contact who is supposed to be looking after you or if you details. The same applies, of course, if you wish to make a think someone you know is being mistreated, call the compliment or constructive comment. Council’s Careline on: 0800 137915. In Buckinghamshire, we welcome your feedback, If you receive a care service in your home or are living whether you have a complaint, comment or in a care home, you should feel able to complain about compliment. You can contact us by phone: any aspect of your care that affects your happiness or 01296 387844 or post: Freepost RRBS-EBKU-LJXR, comfort. You can also make comments and suggestions Statutory Complaints Officer, Adult Social Care, about possible improvements to your surroundings and Buckinghamshire County Council, County Hall, Aylesbury the services provided. HP20 1YU. All registered providers have a complaints procedure, You can also ask the Local Government Ombudsman details of which must be made available to clients, to take up your case if you are not happy about how residents, relatives and other carers. a care home or service has dealt with your complaint If you need to make a complaint you should initially about care that you pay for yourself. tell the manager of the service to see if things can be put Write to: right. The Local Government Ombudsman, PO Box 4771, If you or your relatives continue to be worried about Coventry, CV4 0EH. Or call: 0300 061 0614 any aspect of your care or treatment then you should or 0845 602 1983. contact the Adult Social Care Complaints Officer or the

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Care Quality Commission (CQC)

The CQC registers people who want to run care services • the staffing, services and facilities to be provided are of for adults, including care homes and home care a reasonable standard; and agencies. • care homes can offer nursing care to people if they They check whether they meet legal requirements. have been registered to provide this facility, in addition For example, if the owner or manager of a service has to the provision of residential care. a criminal record, the CQC can refuse to give them a registration certificate. The CQC makes information Inspection reports and quality ratings can be found on about all registered services available to the public. their website at: www.cqc.org.uk or by contacting them on: Before a home can be registered the CQC must be satisfied that: Tel: 03000 616161 Fax: 03000 616171 • the proprietor and the person in charge of the homes Opening hours are Monday to Friday, between 8:30am are suitable people; and 5:30pm, excluding bank holidays. Calls will be • the building is fit to be used as a care home; charged at the standard rate.

Safeguarding adults in Buckinghamshire

Buckinghamshire County Council and partners in Thames Careline Valley Police, the NHS and service provider organisations A confidential telephone reporting line, available from have a Safeguarding Adults Board to ensure that 9.00am until 5.00pm, Monday to Friday. Tel: 0800 137915. vulnerable people are protected from abuse, and that Out-of-Hours Social Work Team where abuse exists, every effort is made to bring abusers Outside office hours, including weekends and bank to justice. holidays. Tel: 0800 999 7677. They have multi-agency policies and procedures to ensure that they work together to make life better for the Thames Valley Police most vulnerable citizens. All agencies in the statutory, Tel: 0845 850 5505 (in an emergency, dial 999). voluntary and private sectors have agreed to follow these Any Social Work Team or your social worker or care worker, procedures. if you have one. If you believe that you are being abused – physically, financially, emotionally, sexually or through neglect – or More information is available on the Buckinghamshire if you believe that someone else is being abused, please County Council website: contact one of the following: www.careadvicebucks.org

The Mental Capacity Act

This Act legalises current best practice and common wilful neglect of a person who lacks capacity, which can law principles concerning people who may lack mental carry a sentence of up to five year’s imprisonment. capacity and those who make decisions on their behalf. There is a Court of Protection, a Public Guardian’s The Act affects everyone aged 16 and over and provides Office and revisions to arrangements for receivership a statutory framework to empower and protect and power of attorney. There is an advocacy service for people who may not be able to make some decisions vulnerable people with no relatives or friends dealing for themselves, for example, people with dementia, with serious medical decisions or decisions regarding learning disabilities, mental health issues, stroke or head long-term care. This is known as the Independent injuries. Mental Capacity Advocacy Service (IMCA Service). In October 2007, statutory schemes for enduring For more information on IMCA see page 37. The Act powers of attorney and Court of Protection receivers also provides for the opportunity to make ‘Advance were replaced with reformed and updated schemes. decisions to refuse medical treatment.’ There are now two criminal offences of ill treatment or

Visit www.carechoices.co.uk for further assistance with your search for care 41 Deprivation of Liberty Safeguards

This legislation became effective in April 2009 and The Government has made a commitment that people impacts on many of those people working in care homes with ongoing care needs such as old age, illness or or hospitals. disability should be cared for in ways that promote their Most importantly, it aims to help protect the rights of independence, wellbeing and choice. people who may lack the capacity to make a decision for themselves. The Deprivation of Liberty Safeguards Act Further information about this Act can be found forms part of the Mental Capacity Act 2007 and refers to on our website: www.buckscc.gov.uk or by the rights that individuals have to be cared for and live in telephoning customer services on: 0845 370 8090 a way that doesn’t limit their rights or freedom. or 01296 383204. Useful local contacts

Adult Social Care Care Quality Commission, The Buckinghamshire County Council An independent body set up by Government to carry Tel: 01296 383204 out inspections, report on care services and councils Email: [email protected] with the aim of improving social care. Web: www.buckscc.gov.uk Tel: 03000 616161 Web: www.careadvicebucks.org Web: www.cqc.org.uk

Age UK Buckinghamshire Carers Bucks (previously called Age Concern) Supports carers in their caring role by providing Confidential, up-to-date, independent information and information, advice and emotional support. advice on all issues of concern, including dementia, for Tel: 0300 777 2722 older people, their families, friends and carers. Web: www.carersbucks.org Helpline: 01296 431911 open between 9.30am and 12.30pm each weekday. Citizens Advice Bureau Web: www.ageuk.org.uk/buckinghamshire A registered charity offering advice and information to the public on a wide range of topics. The service is free, Alzheimer’s Society confidential and independent. Alzheimer’s Society works to improve the quality of life Web: www.citizensadvice.org.uk of people affected by dementia by providing advice, Aylesbury and District information and support. Tel: 0344 411 1444 Web: www.buckinghamshirehospitals.nhs.uk Buckingham and Winslow Aylesbury and Buckingham Tel: 0344 245 1289 Tel: 01296 331722 or 01280 816787 / 820761 Email: [email protected] Chiltern-Amersham and Chesham Milton Keynes Tel: 0344 245 1289 Tel: 01908 232612 or 01494 545991 Email: [email protected] High Wycombe and District South Buckinghamshire Tel: 01494 670909 Tel: 0344 245 1280 Email: [email protected] Milton Keynes Tel: 01908 604475 Buckinghamshire Hospitals NHS Trust Tel: 01494 434411 South Bucks Email: [email protected] Tel: 0344 245 1280 or 01895 837551

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Healthcare advice and support

Healthwatch In 2013, Healthwatch Bucks was launched to help you get the best out of your local health and social care services. The public has few ways to use its powerful voice and may not realise the difference it can make to services. The health and social care system is going through massive change. People may not believe that they have real power and rarely speak up for fear of repercussions through the lack of engagement or because they don’t think they can make a difference. Healthwatch is an opportunity for the public to use its voice to have real influence. If you want advice or information about your health and social care options in Buckinghamshire contact possible, book you an appointment or transfer you Healthwatch Bucks. If you have something to share directly to the people you need to speak to. If they think about your experience of health or social care services in you need an ambulance, they will send one immediately, Buckinghamshire please let Healthwatch know. just as if you had originally dialled 999. Tel: 0845 260 6216 or 01844 348849 You should call NHS 111 if you: Web: www.healthwatchbucks.co.uk • need medical help fast, but it is not a 999 emergency; NHS 111 Since March 2013 NHS 111 has been the new three-digit • do not know who to call for medical help or you do not number which is making it easier for patients to access have a GP to call; or local NHS healthcare services. • require health information or reassurance about what NHS 111 will get you through to a team of trained call to do next. advisers, who are supported by experienced clinicians. They will ask questions to assess your symptoms and For less urgent health needs, you should still contact your provide the healthcare advice you need or direct you GP in the usual way. The 111 service is also available via to the right local service. The NHS 111 team will, where ‘Typetalk’ 18001 111.

Patient Advice and Liaison Service (PALS) or Email: [email protected] Each NHS Trust in Buckinghamshire has a Patient (For Aylesbury Vale GP surgeries) Advice and Liaison Service within it, which serves as a one stop shop for patients and their families seeking advice and support on all aspects of healthcare. Buckinghamshire Hospitals NHS Trust Tel: 01296 316042 Email: [email protected] Web: www.buckshealthcare.nhs.uk/feedback Oxford Health NHS Foundation Trust Tel: 0800 328 7971 Email: [email protected] For advice and support, or for concerns about GP services: Tel: 0800 328 5640 Email: [email protected] (For Wycombe, South Bucks and Chiltern GP surgeries)

Visit www.carechoices.co.uk for further assistance with your search for care 43 Little Oaks, Daws Lea, High Wycombe HP11 1QG

Tel: 01494 446 878 Email: [email protected] or [email protected] www.little-oaks.com

Little Oaks is a residential home on the outskirts of High Wycombe in South Buckinghamshire. We are registered for 35 residents and comply with the stringent Care Quality Commission (CQC) standards for residential care. We pride ourselves on maintaining a home environment, with good home cooking and excellent care. Our philosophy is based on person-centred care which then cascades to become relationship cantered care for all who live, work and visit Little Oaks. We build close relationships with all our residents, to ensure they feel security, have a sense of belonging, continuity and purpose to face the day ahead. Striving to maintain dignity, respect and privacy at all times.

It was a huge relief for me when mum moved into Little Oaks. She is safe and happy and I know she is being well looked after by a lovely team of dedicated carers. It is a warm and welcoming home for her and family members when we visit.

Activities are offered on a daily basis and vary from simple quizzes and crafts to full days out. There is something for everyone if they wish to participate. Religious services are available on a regular basis and different denominations can be catered for. We organise celebrations and outings to involve the residents and their relatives. We are always available to support and encourage families to participate, which helps residents to settle and feel more at home. Family Owned and Managed by Monica & Andy Tillotson.

Little Oaks 01494 446878 Mobile: 07771557762 www.little-oaks.com Milton Keynes and Buckinghamshire Care Association

MKB Care Association Please note that our paid members are marked within this exists to support Directory as MKB Care Association Members (MKB Care). anyone who is For further details please visit: www.mkbcare.org.uk involved in Adult Social Care in the Buckinghamshire and Email: [email protected] Milton Keynes area whether you are: Tel: 01494 300104 • a care provider organisation (private, voluntary or charitable); Current members are listed on the website: • Personal Assistants in care; www.mkbcare.org.uk/looking-for-care.html • staff working in care; • looking for care; • a family carer; or • receiving care.

MKB Care Association provides information, training, support and guidance and promotes high standards of care within the county. MKB Care Association is committed to ensuring that all providers can access good quality and cost-effective training. This training and support is available to all private, voluntary and independent organisations within Buckinghamshire irrespective of whether they have chosen to become a paid member of the Association.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 45 Our homes in Buckinghamshire

For more information or to arrange a visit, contact: Hazlemere Lodge Barn Lane, Off Cedar Avenue, Hazlemere, High Wycombe HP15 7BQ ‘It’s a happy place’ Tel: 01494 767800 Residential, dementia and nursing care for older said Barbara, a longstanding resident. people. Extra care housing is available in the

adjoining St James Court. Heritage Care is a registered charity which provides high quality residential and dementia care. Our five Buckinghamshire Holmers House homes provide care for residents who are funded through social Holmers Farm Way, Cressex Road, services and residents who are privately funded. We make the High Wycombe HP12 4PU transition into care as easy as possible by providing: Tel: 01494 769560 Dementia care for older people. Extra care housing is available in the adjoining Jasmine Court. l l Friendly, well trained staff Wheelchair accessible Swan House on hand 24 hours a day, gardens for you to enjoy. High Street, Winslow MK18 3DR seven days a week. l Nutritious menus which Tel: 01296 711400 l A personal care plan with a offer choices to meet Residential and dementia care for older people. Extra care flats are available in the adjoining ethnic and religious level of support to suit you. Swan Court. requirements or special l Purpose built, furnished, dietary needs. The Chestnuts en-suite rooms which you Lavric Road, Aylesbury HP21 8JN can personalise with your l A range of activities and Tel: 01296 414980 own special items. day trips in each home Residential and dementia care for older people. because life is for living. Extra care flats are available in the adjoining Willowmead Court. The Croft The Penningtons, Chestnut Lane, Amersham HP6 6EJ Tel: 01494 732500 Residential and dementia care for older people. www.heritagecare.co.uk

Heritage Care is a registered charity (number 1135353).

Heritage Care FP.indd 1 30/03/2016 14:13 Our homes in Care homes Advertisers are highlighted 215 HUGHENDEN ROAD CHARTRIDGE LANE, 69 High Wycombe HP13 5PG Chesham HP5 2RG Buckinghamshire Tel: 07771 373240 LDA YA Tel: 01494 810117 Advert inside front cover LDA 4 OLD BARN CLOSE CHERITON CARE HOME Gawcott, Buckingham MK18 4JH 9 Stubbs Wood, Chesham Bois, Amersham HP6 6EY Tel: 01280 821006 LDA Tel: 01494 726829 MKB Care OP D PD SI

4 TRINITY COURT CHERRIES, THE Ardenham Lane, Bicester Road, Aylesbury HP19 8AB Heath End Road, Flackwell Heath, Tel: 01296 486444 PD LDA High Wycombe HP10 9DY Tel: 01628 530657 LDA ABBEYFIELD HADDENHAM SOCIETY LTD Stonehill House, 106 Churchway, Haddenham, CHERRY GARTH Aylesbury HP17 8DT Orchard Way, Holmer Green HP15 6RF Tel: 01844 290028 OP Tel: 01494 711681 Advert page 48 OP D PD MH SI

ALDE HOUSE CHERRY TREE HOUSE Church Road, Penn HP10 8NX 49 Dobbins Lane, Wendover, Aylesbury HP22 6DH Tel: 01494 813365 OP Tel: 01296 623350 OP ALPHA COMMUNITY CARE For more information or to arrange a visit, CHESHAM BOIS MANOR Green Tiles, 5 Green Lane, Stokenchurch, contact: Amersham Road, Chesham HP5 1NE High Wycombe HP14 3TU Tel: 01494 783194 OP D Hazlemere Lodge Tel: 01494 482229 LDA Barn Lane, Off Cedar Avenue, Hazlemere, CHESTNUTS, THE High Wycombe HP15 7BQ BARTLETT’S RESIDENTIAL HOME Lavric Road, Aylesbury HP21 8JN Tel: 01494 767800 Peverel Court, Portway Road, Stone Aylesbury HP17 8RP ‘It’s a happy place’ Tel: 01296 414980 Advert page 46 OP D PD SI Residential, dementia and nursing care for older Tel: 01296 747000 MKB Care OP D said Barbara, a longstanding resident. people. Extra care housing is available in the CHILTERN HOUSE – CARE HOME PHYSICAL adjoining St James Court. BEECH TREE HOUSE Heritage Care is a registered charity which provides high quality DISABILITIES 65 Beech Tree Road, Holmer Green, residential and dementia care. Our five Buckinghamshire Holmers House 82 Packhorse Road, Gerrards Cross SL9 8JT High Wycombe HP15 6UR homes provide care for residents who are funded through social Holmers Farm Way, Cressex Road, Tel: 01753 480950 MKB Care PD YA Tel: 0203 195 3561 LDA YA services and residents who are privately funded. We make the High Wycombe HP12 4PU transition into care as easy as possible by providing: Tel: 01494 769560 BIRCHWOOD CHILTERN VIEW Dementia care for older people. Extra care housing Fullers Close, Chesham HP5 1DP Oving Road, Whitchurch, Aylesbury HP22 4ER is available in the adjoining Jasmine Court. Tel: 01296 641146 LDA YA l l Tel: 01494 794112 PD SI Friendly, well trained staff Wheelchair accessible Swan House on hand 24 hours a day, gardens for you to enjoy. CHILTERNS MANOR High Street, Winslow MK18 3DR BRADBURY HOUSE seven days a week. Abbeyfield Beaconsfield Society, Windsor End, Northern Heights, Bourne End SL8 5LE l Nutritious menus which Tel: 01296 711400 Beaconsfield HP9 2JW Tel: 01628 528676 Advert inside front cover OP l A personal care plan with a offer choices to meet Residential and dementia care for older people. Extra care flats are available in the adjoining Tel: 01494 671780 ethnic and religious OP SI COTSWOLD COTTAGE level of support to suit you. Swan Court. requirements or special BUCKINGHAM LODGE Grange Road, Hazlemere, High Wycombe HP15 7QZ l Purpose built, furnished, dietary needs. The Chestnuts Culpepper Close, Aylesbury, Buckinghamshire HP19 9AD Tel: 01494 527642 Advert page 48 LDA en-suite rooms which you Lavric Road, Aylesbury HP21 8JN Tel: 01296 718600 OP D PD SI YA CROFT COTTAGE can personalise with your l A range of activities and Tel: 01296 414980 17 Rickmansworth Lane, Chalfont St Peter, own special items. day trips in each home Residential and dementia care for older people. CAREY LODGE Gerrards Cross SL9 0JY because life is for living. Extra care flats are available in the adjoining Church Street, Wing LU7 0NY Willowmead Court. Tel: 01296 689870 Advert page 48 OP D Tel: 01494 601374 PD LDA YA The Croft CEELY ROAD CROFT, THE The Penningtons, Chestnut Lane, 34 Ceely Road, Aylesbury HP21 8JA The Penningtons, Chestnut Lane, Amersham HP6 6EJ Amersham HP6 6EJ Tel: 01494 732500 Advert page 46 OP D PD SI Tel: 01494 732500 Tel: 01296 485756 LDA Residential and dementia care for older people. Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.heritagecare.co.uk Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45.

Heritage Care is a registered charity (number 1135353). Visit www.carechoices.co.uk for further assistance with your search for care 47

Heritage Care FP.indd 1 30/03/2016 14:13 Worth a closer look...

Care and kindness are at the heart of all we do, striving to support older people and adults with a learning disability to live their lives to the fullest each and every day.

To find out what makes us different, call us on 01296 737371 or visit us at www.fremantletrust.org

A registered charity and not for profit organisation. (Registration No. 1014986).

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

A choice of elderly care options in Milton Keynes

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Milton Keynes could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line on: 01908 887 449

Lines are open seven days a week. We may record or monitor our calls.

Look for Highclere in the listings section.

Q116273 2168 2016 BPR00823

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes continued Advertisers are highlighted

CROSSINGS, THE LIME TREE COURT LTD 108a Aylesbury Road, Wendover HP22 6LX Church Street, Twyford, Buckingham MK18 4EX Tel: 01296 625928 PD LDA Tel: 01296 730556 OP D

CULWOOD HOUSE RESIDENTIAL HOME LINDENS CARE HOME, THE FOR THE ELDERLY Stoke House, Stoke Road, Stoke Hammond MK17 9BN 130 Lye Green Road, Chesham HP5 3NH Tel: 01908 371705 OP D MH Tel: 01494 771012 MKB Care OP D LITSLADE FARM FARNHAM COMMON HOUSE 2 Bletchley Road, Newton Longville MK17 0AD Beaconsfield Road, Farnham Common, Slough SL2 3HU Tel: 01908 648143 PD LDA Tel: 01753 669900 MKB Care Advert page 48 OP D LITTLE OAKS RESIDENTIAL HOME FREMANTLE TRUST, THE – BUCKINGHAM ROAD Daws Lea, High Wycombe HP11 1QG 199 Buckingham Road, Aylesbury HP19 9QF Tel: 01494 446878 Advert page 44 OP Tel: 01296 737371 Advert page 48 LDA MARIA RESIDENTIAL HOME GABLES, THE Silver Birches, Kendalls Close, High Wycombe HP13 7NJ 49 Moreland Drive, Gerrards Cross SL9 8BD Tel: 01494 530042 OP D Tel: 01753 890399 Advert page 48 LDA MAYBANK RESIDENTIAL CARE HOME GREENE HOUSE 43 Slough Road, Iver Heath, Buckinghamshire SL0 0DW The National Society For Epilepsy, Chesham Lane, Tel: 01753 653636 LDA Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374 PD LDA YA MEADOWSIDE RESIDENTIAL CARE HOME 202 Little Marlow Road, Marlow SL7 1HX HARRIAS HOUSE RESIDENTIAL CARE HOME Tel: 01628 898068 OP SI Hedgerley Lane, Beaconsfield HP9 2SD Tel: 01494 674204 MKB Care OP MICHOLL’S HOUSE Chesham Lane, Chalfont St Peter, HARVEY ROAD (86) Gerrards Cross SL9 0RJ 86 Harvey Road, Aylesbury HP21 9PL Tel: 01494 601374 PD LDA Tel: 01296 399341 PD YA HOLMERS HOUSE MILTON HOUSE Holmers Farm Way, Cressex Road, The National Society For Epilepsy, Chesham Lane, High Wycombe HP12 4PU Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 769560 Advert page 46 OP D PD SI Tel: 01494 601374 OP PD ICKNIELD COURT MORTON HOUSE Berryfield Road, Princes Risborough HP27 0HE The National Society For Epilepsy, Chesham Lane, Tel: 01844 275563 Advert page 48 OP D Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374 PD LDA YA KEEP HILL RESIDENTIAL HOME 17 Keep Hill Drive, High Wycombe HP11 1DU MULBERRY COURT Tel: 01494 528627 OP D Gold Hill East, Chalfont St Peter SL9 9DL Tel: 01753 886613 Advert page 48 OP D YA KENT HOUSE 1 Haslerig Close, Aylesbury HP21 9PH NICHOLAS HOUSE Tel: 01296 330101 MKB Care PD YA 147 Lent Rise Road, Burnham, Slough SL1 7BN Tel: 01628 603222 OP D LANE END ROAD Lane End Road, 80 Lane End Road, OAKMEAD High Wycombe HP12 4HX World Ends Lane, Weston Turville HP22 5SA Tel: 01494 527347 MH Tel: 01296 615364 PD LDA

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45.

Visit www.carechoices.co.uk for further assistance with your search for care 49 BECKET HOUSE

Nursing Home BE SE CKET HOU

Becket House Nursing Home specialises in Dementia Care and Nursing for the elderly. The Home is situated in the prestigious village of Loughton Opposite Loughton Church, having ample car parking and large mature gardens attracting varied wildlife. It is also close to Milton Keynes Centre, Railway Station and shops.

Services Include:

 Long and short stay  Regular activities and outings  Respite and convalescence  Visiting clergy  Local GP service  No restrictions on visiting  Varied menus and special diets  Visiting hairdresser  Personal laundry service  Visiting chiropodist

Community services available on request:  Dental  Chiropody  Optical  Dietician

Tel: 01908 231981 E: [email protected] www.beckethouse-carehome.co.uk Care homes continued Advertisers are highlighted

BECKET HOUSE OLD BARN CLOSE REACH IVY COTTAGE

Nursing Home 5 Old Barn Close, Gawcott, Buckingham MK18 4JH 1 Bierton Road, Aylesbury HP20 1EE BE SE CKET HOU Tel: 01442 292300 LDA Tel: 01296 434646 OP LDA

OLD FORGE, THE REACH SISTINE MANOR Mill Road, Slapton LU7 9BT Sistine Manor, Stoke Green, Stoke Poges SL2 4HN Tel: 01525 221506 LDA Tel: 01753 531869 LDA

OLD SCHOOL HOUSE REACH VALE ROAD CHESHAM Thame Road, Longwick, Princes Risborough HP27 9SF 17 Vale Road, Chesham HP5 3HH Tel: 01844 343620 OP D Tel: 01494 793185 OP PD LDA SI YA

ORCHARD, THE REACH WENDOVER ROAD 56 High Street South, Stewkley, Leighton Buzzard LU7 0HR 46 Wendover Road, Aylesbury HP21 9LB Tel: 01525 240240 MKB Care OP Tel: 01296 394926 OP LDA PENLEY GRANGE ROCK HOUSE RESIDENTIAL CARE HOME Marlow Road, Stokenchurch HP14 3UW Austenwood Lane, Chalfont St Peter SL9 9DF Tel: 01494 483119 Advert inside front cover LDA Tel: 01753 882194 MKB Care OP D MH PENNEFATHER COURT Croft Road, Aylesbury HP21 7RA ROYAL MENCAP SOCIETY – PINEAPPLE ROAD Tel: 01296 484810 PD 9 Pineapple Road, Amersham HP7 9JN Tel: 01494 765079 LDA PONDSIDE Christmas Lane, Farnham Common, Slough SL2 3JE RUSHYMEAD RESIDENTIAL CARE HOME Tel: 01753 324603 LDA MH YA Tower Road, Coleshill, Amersham HP7 OLA Tel: 01494 727738 OP D POPPY COTTAGE Becket House Nursing Home specialises in Dementia Care and Nursing for the Denham Green Lane, Denham UB9 5LG RUSSELL HOUSE Tel: 01895 833104 PD LDA SI The National Society For Epilepsy, Chesham Lane, elderly. The Home is situated in the prestigious village of Loughton Opposite Chalfont St Peter, Gerrards Cross SL9 0RJ Loughton Church, having ample car parking and large mature gardens attracting PRATT HOUSE Tel: 01494 601374 PD LDA YA Quill Hall Lane, Amersham HP6 6LU varied wildlife. It is also close to Milton Keynes Centre, Railway Station and shops. Tel: 01494 722940 OP RYEVIEW MANOR CARE HOME Keep Hill Road, High Wycombe HP11 1DW RADIAN SUPPORT LTD – 4 ASHLEY DRIVE Tel: 01494 761586 OP D Services Include: Ashley Drive, Tylers Green HP10 8BQ Tel: 01494 817307 LDA SAXBY Saxby, Upton, Aylesbury, Buckinghamshire HP17 8UA  Long and short stay  Regular activities and outings RADIAN SUPPORT LTD – 14 DRAYTON ROAD Tel: 01296 749969 PD LDA  Respite and convalescence  Visiting clergy Newton Longville, Milton Keynes MK17 0BJ Tel: 01908 649592 PD LDA SEELEYS RESPITE CENTRE  Local GP service  No restrictions on visiting RAPLEA CARE HOME Seeleys House, Campbell Drive,  Varied menus and special diets  Visiting hairdresser Farthing Green Lane, Stoke Poges SL2 4JQ Beaconsfield HP9 1TF  Personal laundry service  Visiting chiropodist Tel: 01753 644459 OP D Tel: 01494 475340 LDA YA RAYNERS RESIDENTIAL CARE HOME SHAFTESBURY COURT (HIGH STREET) Community services available on request: Weedon Hill, Hyde Heath, Amersham HP6 5UH High Street, Winslow MK18 3HA LDA Tel: 01494 773606 OP D Tel: 01296 714858  Dental  Chiropody  Optical  Dietician REACH BIERTON ROAD SHAKESPEARE WAY 22 Bierton Road, Aylesbury HP20 1EJ 4 Shakespeare Way, Aylesbury HP20 1JF Tel: 01296 429586 LDA Tel: 01296 426332 LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Tel: 01908 231981 Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs E: [email protected] MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45. www.beckethouse-carehome.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 51 Personalised care from your local Barchester care home At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy? Nursing • Residential • Dementia • Respite

To arrange a tour or for some friendly advice, contact your local home:

Ashby House Chalfont Lodge Shelburne Lodge Milton Keynes, Chalfont St. Peter, High Wycombe, MK6 5LS SL9 0QQ HP11 2LJ 01908 824 932 01753 468 147 01494 840 343 www.barchester.com

Looking for quality care in Buckinghamshire?

Offering the highest standards of residential and nursing care. Our team of highly skilled and passionate staff take time to get to know the people we care for and their families to provide a real home from home environment. If you’re looking for a care home that Hulcott Denham Manor offers personalised care on a short stay Residential | Nursing | Permanent | Short Stay Nursing | Permanent | Short Stay or permanent basis, or you’d like some Halings Lane, Denham advice about funding the cost of care, The Old Rectory, Hulcott, Aylesbury Buckinghamshire HP22 5AX Buckinghamshire UB9 5DQ come and discover how we can meet your needs today. www.caringhomes.org/hulcottcc www.caringhomes.org/denhamcc

Call 0808 223 5356 or Email [email protected]

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes continued Advertisers are highlighted

SIR AUBREY WARD HOUSE WENDOVER ROAD Prospect Road, Marlow SL7 2PJ 87 Wendover Road, Stoke Mandeville, Tel: 01628 890150 Advert page 48 OP D Aylesbury HP22 5TD Tel: 01296 615403 LDA SOUTHERNWOOD 148 Plantation Road, Amersham HP6 6JG WHITE HILL HOUSE RESIDENTIAL HOME Tel: 01494 721607 LDA FOR THE ELDERLY 128 White Hill, Chesham HP5 1AR ST LEONARDS CARE HOME Tel: 01494 782992 OP D SI 86 Wendover Road, Aylesbury HP21 9NJ Tel: 01296 337765 OP D WHITE LEAF SUPPORT LTD 8 and 10 Priory Avenue, SUNNYBROOK CLOSE High Wycombe HP13 6SH 6 Sunnybrook Close, Aston Clinton, Aylesbury HP22 5ER Tel: 01494 452676 LDA YA Tel: 01442 292300 LDA SUNRISE OF BEACONSFIELD WHITE PLAINS CARE HOME 30-34 Station Road, Beaconsfield HP9 1AB Tilehouse Lane, Denham UB9 5DE Tel: 01494 739602 OP D Tel: 01895 832190 OP D SWAN HOUSE WILLOW, THE High Street, Winslow MK18 3DR 110 Chartridge Lane, Chesham HP5 2RG Tel: 01296 711400 Advert page 46 OP D PD SI Tel: 01494 773451 MKB Care OP SWARTHMORE HOUSING SOCIETY LTD WINDSOR LODGE CARE HOME 31 Marsham Lane, Gerrards Cross SL9 8HB Windsor Road, Gerrards Cross SL9 8SS Tel: 01753 885663 MKB Care OP Tel: 01753 662342 OP TOTTERIDGE HOUSE WOODLANDS PARK CARE CENTRE 310 Totteridge Road, High Wycombe, Aylesbury Road, Great Missenden, Buckinghamshire HP13 7LW Buckinghamshire HP16 9LS Tel: 01494 744360 PD LDA MH SI YA Tel: 0844 472 5138 OP D PD MH SI

TURNING POINT – FOLLYBRIDGE HOUSE See page 17 for a comprehensive list of local Bulbourne Road, Tring HP23 5QG home care providers Tel: 01442 828285 LDA YA

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45.

Visit www.carechoices.co.uk for further assistance with your search for care 53 “First class treatment, all the staff are brilliant and I can’t thank staff enough... anyone that comes here will feel the same.” Care homes with nursing Advertisers are highlighted

AUSTENWOOD NURSING HOME CHILTON HOUSE 29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA Chilton, Aylesbury HP18 9LR Tel: 01753 890134 MKB Care Advert page 58 OP Tel: 01844 265200 OP AVONDALE CARE HOME CLIVEDEN MANOR Gatehouse Road, Aylesbury HP19 8EH 210 Little Marlow Road, Marlow SL7 1HX Tel: 01296 438037 Advert page 56 OP D Tel: 01628 401100 OP D YA BRENDONCARE CHILTERN VIEW COOMBE LODGE CARE HOME St Johns Drive, Stone, Aylesbury HP17 8PP MKB Care Nash Lee End, Wendover, Aylesbury HP22 6BH Tel: 01296 747463 Advert page 56 OP D MH Tel: 01296 696944 OP D MH YA BROOK HOUSE DENHAM MANOR 28 The Green, Wooburn Green, Hailings Lane, Denham, Uxbridge UB9 5DQ “First class High Wycombe HP10 0EJ Tel: 0808 223 5356 Advert page 52 OP D treatment, all the Tel: 01628 528228 Advert inside front cover OP FREMANTLE COURT staff are brilliant BUCKINGHAM HOUSE Risborough Road, Stoke Mandeville, Aylesbury HP22 5XL and I can’t thank Oxford Road, Gerrards Cross SL9 7DP Tel: 01296 615278 Advert page 48 OP D PD YA staff enough... Tel: 01753 468200 OP PD SI YA GABLES NURSING HOME, THE anyone that comes BURNHAM LODGE 123 Wendover Road, Aylesbury HP21 9LW here will feel the Parliament Lane, Burnham SL1 8NU Tel: 01296 423077 OP PD LDA same.” Tel: 01628 667345 OP GRACEWELL AT MAIDS MORETON BYRON HOUSE CARE HOME Church Street, Maids Mowreton, Buckingham MK18 1QF 141-143 Wendover Road, Aylesbury HP21 9LP Tel: 01280 818710 Advert page 56 OP D PD SI Tel: 01296 737530 Advert page 54 OP D PD YA HAMILTON HOUSE CARE HOME CATHERINE COURT West Street, Buckingham MK18 1HL Cressex Road, High Wycombe HP12 4QF Tel: 01280 813414 OP Tel: 01494 524850 OP D PD LDA MH HAMPDEN HALL CARE CENTRE CHALFONT LODGE Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB Denham Lane, Chalfont St Peter SL9 0QQ Tel: 01296 616600 Advert page 54 OP D PD Tel: 01753 468147 Advert page 52 OP D PD YA CHANDOS LODGE NURSING HOME HAZLEMERE LODGE Blackpond Lane, Farnham Common, Slough SL2 3ED Barn Lane, Hazlemere, High Wycombe HP15 7BQ

Tel: 01753 888002 OP Tel: 01494 767800 Advert page 46 OP D PD SI CHERRY TREE NURSING HOME HEIGHTS, THE Bledlow Road, Saunderton, Princes Risborough HP27 9NG 5 Langley Close, Downley, High Wycombe HP13 5US Tel: 01844 342491 OP Tel: 01494 885460 Advert page 48 OP D LDA CHESHAM LEYS HIGHCLERE CARE HOME Cameron Road, Chesham HP5 3BP 1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH Tel: 01494 782841 Advert page 48 OP D SI YA Tel: 01908 887104 Advert page 48 OP D CHILTERN COURT CARE HOME HILLSIDE Aylesbury Road, Wendover, Aylesbury HP22 6BD Ardenham Lane, Bicester Road, Aylesbury HP19 8AB Tel: 01296 625503 Advert page 58 OP Tel: 01296 710011 OP CHILTERN GRANGE CARE HOME HULCOTT NURSING HOME Ibstone Road, Stokenchurch, High Wycombe HP14 3GG The Old Rectory, Hulcott, Aylesbury HP22 5AX Tel: 01494 480205 Advert page 56 OP D YA Tel: 0808 223 5356 Advert page 52 OP D

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45.

Visit www.carechoices.co.uk for further assistance with your search for care 55 live well iN our Care pop in for a warm with porthaven in BUCKinGhaMShire welcome! Porthaven care homes incorporate all the luxury you could wish for, including spacious and beautifully designed bedrooms with en suite bathrooms, smart dining rooms, hair salons and nail bars and secluded landscaped gardens. But most importantly, within elegant surroundings, the emphasis is on providing excellent care around the clock to residents who require residential, nursing or dementia care on a short or long term basis. visit porthaven.Co.UK to fiNd out more or Call your Nearest Care home today to arraNge a visit

NursiNg Care | resideNtial Care | demeNtia Care | respite Care

woodland Manor Care home avondale Care home Chiltern Grange Care home Micholls Avenue, Chalfont St Peter Gatehouse Road Ibstone Road, Stokenchurch Buckinghamshire SL9 0EB Aylesbury, Buckinghamshire Buckinghamshire HP14 3GG (Sat Navs SL9 0RJ) HP19 8EH (Sat Navs HP14 3XR) tel 01494 917677 tel 01296 438037 tel 01494 480205

Gracewell of Maids Moreton Luxury Living & Exceptional Care

Welcome to our beautiful care home in Maids Moreton, a small village close to the historic market town of Buckingham. We provide luxury residential care for individuals or couples, specialist dementia care and respite stays with: • Concierge service • Cinema Room • Bar, bistro and private dining • Terraces and beautiful wooded gardens • Hair salon / nail bar • Regular events and activities

For more details, please call 01280 360086 or email [email protected]

Gracewell of Maids Moreton (formerly Maids Moreton Hall) Church Street, Maids Moreton, Buckingham MK18 1QF A New Way to Live Well

GracewellMaidsMoreton.co.uk

GW_ADV_MAI_1115_BCSD_185x108_01.indd 1 01/12/2015 14:56 BrendonCare Chiltern View BrendonCare Chiltern View Nursing Home is a specialist Our gardens, with their stunning views across the Vale of Aylesbury, dementia care centre that puts our residents’ wishes at the our hotel-like choice of meals, and our wide range of appropriate heart of everything we do. Our staff tailor every day, every activities, events and outings ensure the best possible quality of life for each and every resident. activity and every meal to each individual’s needs and desires. We warmly welcome enquiries about long-term, short-term or respite We are able to meet the needs of residents living with dementia, care. through to end of life and we are able to support families through the journey. Our person-centred care recognises each person as a unique Please call 01296 747463 individual, and care and activities are tailored to their needs. or email [email protected] BrendonCare Chiltern View, St. John’s Drive, As a purpose-built home, set on one level, Chiltern View allows Stone, Aylesbury, Buckinghamshire, HP17 8PP your loved one as much freedom as possible. www.brendoncare.org.uk

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes with nursing continued Advertisers are highlighted

KENTS HILL CARE HOME QUEEN ELIZABETH HOUSE 50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601441 PD LDA YA Tel: 01908 880774 Advert page 58 OP D PD SI KINGFISHERS NURSING HOME RED HOUSE NURSING HOME, THE Fieldhead Gardens, Bourne End SL8 5RA Main Street, Maids Moreton MK18 1QL Tel: 01628 520020 MKB Care OP Tel: 01280 816916 OP D PD MH LAKESIDE CARE CENTRE ROYAL BUCKINGHAMSHIRE HOSPITAL, THE Brambling, Aylesbury HP19 0WH Buckingham Road, Tel: 01296 393166 OP Aylesbury HP19 9AB Tel: 01296 678800 PD SI YA LENT RISE HOUSE Coulson Way, Burnham, Slough SL1 7NL SHELBURNE LODGE Tel: 01628 550750 Advert page 48 OP D LDA Rutland Street, High Wycombe HP11 2LJ Tel: 01494 840343 Advert page 52 OP LEONARD PULHAM NURSING HOME, THE Tring Road, Halton, Aylesbury HP22 5PN STONE HOUSE NURSING HOME Tel: 01296 625188 OP 44 Bishopstone Road, Stone, Aylesbury HP17 8QX Tel: 01296 747122 OP D PD LDA SI LEWIN HOUSE 61 Belgrave Road, Aylesbury HP19 9HP SUNNYSIDE NURSING HOME Tel: 01296 397828 Advert page 48 OP D LDA 140 High Street, Iver SL0 9QA Advert inside back cover Tel: 01753 653920 MKB Care OP D MAIDS MORETON HALL TITHE FARM NURSING HOME Church Street, Maids Moreton, Park Road, Stoke Poges SL2 4PJ Buckingham MK18 1QF Tel: 01753 643106 MKB Care OP D PD Tel: 01280 360086 Advert page 56 OP D PD SI WOODLAND MANOR CARE HOME MANDEVILLE GRANGE NURSING HOME Micholls Avenue, Chalfont St Peter, Gerrards Cross SL9 0EB 201-203 Wendover Road, Aylesbury HP21 9PB Tel: 01494 917677 Advert page 56 OP D YA Tel: 01296 397512 OP

MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 45.

Visit www.carechoices.co.uk for further assistance with your search for care 57 • Established reputation for Austenwood providing high quality nursing care with dignity and Nursing Home understanding • Safe and secure environment for 35 residents • Freshly prepared appetising food • Comfortable homely environment • Loyal, friendly & highly trained staﬀ • Engaging activities, hobbies & trips out

29 North Park, Gerrards Cross, Buckinghamshire SL9 8JA Telephone: 01753 890134 • Web: www.austenwood.co.uk

Taking care to know you, so everyone feels at home. Come and meet the team that care.

We believe that feeling looked after is as much about creating a sense of home as it is about providing quality care. Come and ask for our Home to Home Promise which sets our welcome standards to help you settle and make the most of your new home.

Chiltern Court Wendover 01296 625503

Nursing care | Dementia with high Nursing need Short-stay care | Palliative care www.fshc.co.uk

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold Home care providers

1st Homecare Solutions Ltd 17 Chiltern Support and Housing 17 P Chilworth House Home Care Services Ltd 17 Phoenix Medical Advice and A Repatriation Ltd 19 Abbeyfield Society, The 17 Classic Care (Homecare Services) Ltd 17 Prime Care Support Ltd Abbeyfield South Bucks - Care at - Chesham 19 Home Service 17 COOCI Associates LLP 17 Allied Healthcare - High Wycombe 17 Core Assets Children’s Services 17 R Amegreen Complex Homecare Radian at Home 19 Buckinghamshire 17 E Radian Support 19 Anchor Integrated Care & Housing Eden Care at Home Ltd Village - Denham Garden Village 17 (Head Office) 17 Red Kite Home Care 19 Appleberry Care - Burham Village 17 Aylesbury Prime Care 17 F S Fremantle Connect 17 Sevacare B - High Wycombe 19 Bespoke Care At Home 17 G Simply Together Ltd 19 Gold Hill Homecare 19 Bluebird Care Social Care Solutions Ltd (Aylesbury and Wycombe) 17 (Amersham Office) 19 H Bluebird Care SSA Quality Care 19 (South Bucks & Slough) 17 Helping Hands Aylesbury 19 St James Court 19 Buckinghamshire Care High Wycombe Supported Living 19 Stepping Stone Independent Reablement Service 17 Home Instead Senior Care 19 Living Ltd 19 Buckinghamshire Domiciliary Care Agency 17 Supported Living and I Domiciliary Care Service 19 Bucks Country Home Care Ltd 17 InVent Health Ltd 19 Swan Court 19 C J Campbells Private Home Care 17 Jasmine Court 19 U Care Resource Bureau 17 Universal Care - Beaconsfield 19 Caremark L (Aylesbury & Wycombe) 17 Living Horizon 19 Carers Trust Central & South Bucks 17 W Westminster Homecare Ltd Carewatch M (Buckinghamshire) 19 (Mid Bucks) 17 M and KC Personnel Ltd 19 Willowmead Court 19 Carewatch Malkuwth Home Care Ltd 19 (South Bucks & North Berks) 17 Chesham Supported Living 17 O Y Chiltern Homecare Ltd 17 Oxford House Community Care 19 Your Own Home Care 19

Visit www.carechoices.co.uk for further assistance with your search for care 59 Index Advertisers are in bold Care home providers / care home with nursing

215 Hughenden Road 47 Cherry Garth 47 Gracewell at Maids Moreton 55

4 Old Barn Close 47 Cherry Tree House 47 Greene House 49

4 Trinity Court 47 Cherry Tree Nursing Home 55 Chesham Bois Manor 47 H Hamilton House Care Home 55 A Chesham Leys 55 Hampden Hall Care Centre 55 Abbeyfield Haddenham Society Ltd 47 Chestnuts, The 47 Harrias House Residential Alde House 47 Chiltern Court Care Home 55 Care Home 49 Alpha Community Care 47 Chiltern Grange Care Home 55 Harvey Road (86) 49 Austenwood Nursing Home 55 Chiltern House – Care Home Hazlemere Lodge 55 Physical Disabilities 47 Avondale Care Home 55 Heights, The 55 Chiltern View 47 Highclere Care Home 55 B Chilterns Manor 47 Hillside 55 Bartlett’s Residential Home 47 Chilton House 55 Holmers House 49 Beech Tree House 47 Cliveden Manor 55 Hulcott Nursing Home 55 Birchwood 47 Coombe Lodge Care Home 55

Bradbury House 47 Cotswold Cottage 47 I Icknield Court 49 Brendoncare Chiltern View 55 Croft Cottage 47 Brook House 55 Croft, The 47 K Buckingham House 55 Crossings, The 49 Keep Hill Residential Home 49 Buckingham Lodge 47 Culwood House Residential Home Kent House 49 For The Elderly 49 Burnham Lodge 55 Kents Hill Care Home 57 Byron House Care Home 55 D Kingfishers Nursing Home 57 Denham Manor 55 C L Carey Lodge 47 F Lakeside Care Centre 57 Lane End Road 49 Catherine Court 55 Farnham Common House 49 Lent Rise House 57 Ceely Road 47 Fremantle Court 55 Leonard Pulham Nursing Fremantle Trust, The Chalfont Lodge 55 Home, The 57 – Buckingham Road 49 Chandos Lodge Nursing Home 55 Lewin House 57 Chartridge Lane, 69 47 G Lime Tree Court Ltd 49 Cheriton Care Home 47 Gables Nursing Home, The 55 Lindens Care Home, The 49

Cherries, The 47 Gables, The 49 Litslade Farm 49

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold

Care home providers / care home with nursing continued

Little Oaks Residential Home 49 R Stone House Nursing Home 57 Sunnybrook Close 53 Radian Support Ltd M – 4 Ashley Drive 51 Sunnyside Nursing Home 57 Maids Moreton Hall 57 Radian Support Ltd Sunrise of Beaconsfield 53 Mandeville Grange Nursing Home 57 – 14 Drayton Road 51 Swan House 53 Maria Residential Home 49 Raplea Care Home 51 Swarthmore Housing Maybank Residential Care Home 49 Rayners Residential Care Home 51 Society Ltd 53

Meadowside Residential Reach Bierton Road 51 Care Home 49 Reach Ivy Cottage 51 T Micholl’s House 49 Tithe Farm nursing Home 57 Reach Sistine Manor 51 Milton House 49 Totteridge House 53 Reach Vale Road Chesham 51 Morton House 49 Turning Point Reach Wendover Road 51 – Follybridge House 53 Mulberry Court 49 Red House Nursing Home, The 57 Rock House Residential W N Care Home 51 Wendover Road 53 Nicholas House 49 Royal Buckinghamshire White Hill House Residential Home Hospital, The 57 For The Elderly 53 O Royal Mencap Society White Leaf Support Ltd 53 Oakmead 49 – Pineapple Road 51 White Plains Care Home 53 Old Barn Close 51 Rushymead Residential Care Home 51 Willow, The 53 Old Forge, The 51 Russell House 51 Windsor Lodge Care Home 53 Old School House 51 Ryeview Manor Care Home 51 Woodland Manor Care Home 57 Orchard, The 51 Woodlands Park Care Centre 53 P S Saxby 51 Penley Grange 51 Seeleys Respite Centre 51 Pennefather Court 51 Shaftesbury Court (High Street) 51 Pondside 51 Shakespeare Way 51 Poppy Cottage 51 Shelburne Lodge 57 Pratt House 51 Sir Aubrey Ward House 53 Q Southernwood 53 Queen Elizabeth House 57 St Leonards Care Home 53

Visit www.carechoices.co.uk for further assistance with your search for care 61 Index Advertisers are in bold

Other advertisers

1st Homecare 16 Gracewell Healthcare 56 Acer Healthcare 58 Helping Hands 18 Avery Healthcare 31 Heritage Care 46 Barchester 52 Hub Care 18 Bionicare 12 Kidd Rapinet Solicitors 38 BrendonCare Chiltern View 56 Little Oaks Residential Home 44 Buckinghamshire Care 16 Lovely Rose Care Services 18 Bupa Care Homes 48 Precious Homes 27 Care Choices Ltd 4, 24, 40, 48 & 62 Porthaven Care Homes 56 Care Select 23, 28, 32, 45 & 52 Protection and Investment Ltd Caremark 14 Outside back cover Caring Homes 52 Red Kite Home Care Ltd 18 Centurion Care Inside front cover Simply Care Home Limited 50 Chilworth Care 16 Trustworth Inside back cover Four Seasons Health Care 58 Universal Care 18 Freemantle Trust, The 48 Westgate Healthcare Ltd 54

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Care Choices Ltd has taken every Publisher: Robert Chamberlain. care to ensure that the information Director of Sales: David Werthmann. contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions Head of Editorial: Emma Morriss. or if a home varies from the facilities listed either in an advertisement or the Editor: Angharad Jenkins. listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Ltd. Care Choices Ltd reserves Content Editor: Emma Cooper. all rights in the titles Care Choices and HOMES Directories and their design. Regional Team Manager: Russell Marsh. Care Choices™ is a trademark of Care Choices Ltd. National Sales Manager: Paul Leahy. ISBN 978-1-910362-87-7 Senior Sales Executives: Mark Dalton, Elaine Green, Vanessa Ryder. Ref. No: 4001/Buckinghamshire11/0316. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Ltd is Studio Manager: Jamie Harvey. prohibited. This publication is available free of charge from Buckinghamshire County Council. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Leah Callaghan-Fowler.

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care “We care...... and it shows”

“Our residents are a mirror of ourselves should we reach old age. They have been entrusted to our care and we accept that trust. We resolve to give them the patience, love and understanding we would like to receive for ourselves.”

• Family owned & oriented nursing homes established since 1984 • Hands on Managers who are directly involved in the care of the residents • Highly trained and committed staff • Varied & wide ranging activities programme • 24 hour nursing and dementia care

Sunnyside Nursing Home 140 High Street, Iver, Bucks, SL0 9QA Tel: 01753 653920

Web: www.trustworth.co.uk Email: [email protected] Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our Please send me information about website www.pil.uk.com for Protection & Investment Ltd and the more information. If you services it provides for Long Term Care Planning prefer you can email [email protected], or simply Name...... cut out and return the attached Address...... coupon......

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Return to: Protection & Investment Ltd IndexIndex House,House, St.St. George’sGeorge’s Lane,Lane, Ascot, Berkshire SL5 7ET

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