Buckinghamshire Care and Support Services Directory 2013/14

Pitstone Hill near the Ridgeway path

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts

Publications In association with

www.buckscc.gov.uk At Centurion Care we aim to provide a quality service to meet residents’ individual care needs –social, emotional, spiritual and physical. Our approach is one that allows residents to retain the right to dignity, privacy, choice, independence and fulfilment.

Chilterns Manor 24 hour residential care • Single rooms, all with call bells • Highly trained staff and Personalised Care Plans • Comfortable lounge and dining areas • Beautiful landscaped gardens • Home cooked food prepared by our chef • Activities programme Telephone: 01628 528676 Northern Heights, Bourne End, Buckinghamshire SL8 5LE

Chartridge Lane Residential care for adults with learning disabilities • Person-centred approach • Residents are actively supported to maintain their skills • Promotes “self direction, social inclusion and participation” • Empowering individuals to make informed decisions 69 Chartridge Lane, Chesham, Bucks HP5 2RG Telephone: 01494 810117 Brook House 24 hour nursing care • Qualified nursing staff and Personalised Care Plans • 35 bedrooms offer all the facilities to ensure comfort and care • Positive approach to individual care • Nurse call systems are fitted in all bedrooms • Varied activities programme • Home cooked meals prepared by our chef Telephone: 01628 528228 28 The Green, Wooburn Green, Buckinghamshire HP10 0EJ

Penley Grange Residential care for adults with learning disabilities • Specialising in challenging behaviour and/or autism • Professional and dedicated fully trained support workers • Holistic approach to service provision in accordance with each person’s needs and aspirations, which encompasses all aspects of social support, leisure and recreation. • We aim to empower service users by enabling them to make informed choices in all aspects of their lives. Marlow Road, Stokenchurch, Buckinghamshire HP14 3UW Telephone: 01494 483119

www.centurioncare.co.uk Contents page

Welcome from Adult Social Care 4 Paying for care 22

An introduction to this edition...... 4 Paying for your own care...... 22 Adult Social Care’s contribution towards care Care in Buckinghamshire 5 in private sector care homes...... 22 Self-Directed Support...... 5 Buckinghamshire fee levels ...... 22 The Self-Directed Assessment process...... 5 Self-funding advice ...... 23 Planning your support...... 6 Twelve-week property disregard...... 23 Personal Budgets...... 6 Deferred Payment Agreements...... 23 Direct Payments...... 7 Attendance Allowance...... 23 Care at home 7 NHS Nursing Care Contribution...... 24 Home care agency checklist ...... 8 NHS Continuing Care Funding...... 24 Home care providers ...... 9 Running out of money ...... 24 Telecare and specialist equipment ...... 12 What will you have to pay for your care? ...... 25 ‘in -Touch’...... 12 Support for carers...... 13 Essential information 26 Short breaks for carers...... 13 Looking for care or support? ...... 26 In Case of Emergency (ICE)...... 13 Complaints, comments and compliments...... 26 Stroke survivors...... 13 The Care Quality Commission (CQC)...... 26 Sheltered housing...... 13 Safeguarding vulnerable adults in Extra Care housing...... 14 Buckinghamshire...... 27 Patient Advice and Liaison Service (PALS) ...... 14 The Mental Capacity Act ...... 27 [email protected] ...... 14 ‘Deprivation of Liberty Safeguards’ ...... 27 Residential care 14 Useful local contacts ...... 28 Choosing a care home ...... 14 Healthwatch...... 29 Specialist care ...... 15 MKB Care Association...... 29 Physical disability ...... 15 Listings Care homes checklist ...... 16 Learning disability...... 18 Home care providers...... 9 Housing with care...... 19 Care homes...... 31 Dementia...... 19 Care homes with nursing ...... 35 Mental health...... 19 Residential dementia care checklist...... 20 Index 40

Buckinghamshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Buckinghamshire County Council nor Care Choices can be held liable for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

V i s i t www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Adult Social Care

Welcome to the 2013/14 edition of the Buckinghamshire Directory of Care and Support Services. A main priority for Buckinghamshire County Council is to help people to live independent and fulfilled lives whilst ensuring we have the right services and safeguards in place to help the most For more information about the range of services vulnerable. This is reflected in our vision ‘because delivered by Adult Social Care you can visit our Every Adult Matters (bEAM) website at www.buckscc.gov.uk Through this vision we are developing our - email: [email protected] services and introducing new services to reflect - telephone: 0845 370 8090 our commitment to all vulnerable adults living in Buckinghamshire, enabling them to exercise choice - write to: Communications, Vulnerable Adults and control over the support they receive, ensure Policy, Performance & Communications, County Hall, Walton Street, Aylesbury HP20 1YU they are treated with personal dignity and respect, and be free from discrimination or harassment. We in Adult Social Care (ASC) will work to www.bucksconnect.org.uk see page 14 for more information. promote the emotional and physical health and wellbeing of vulnerable adults and their carers and will continue to plan, commission and provide services through consultation and involvement. This Directory includes details of residential and home care services across Buckinghamshire. The Directory can also viewed electronically and with Browsealoud compatible software by going to www.carechoices.co.uk Our thanks go to Care Choices who produced this Directory at no cost to Buckinghamshire County Council. If you wish to make any comments about this Directory, please write to:

The Communications officer Vulnerable Adults Policy, Performance & Communications Buckinghamshire County Council County Offices, Walton Street Aylesbury HP20 1YU

Every effort has been made to ensure that the information is accurate at the time of going to print. However, no responsibility can be held by Buckinghamshire County Council for verifying claims made by the advertisers.

Home care listings page 9 Care home listings page 31 Care homes with nursing listings page 35

4 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Care in Buckinghamshire

Self-Directed Support

Self-Directed Support is the way social care is More information on how Self-Directed Support provided in local authorities all over the country. works and who is eligible is contained in the It is part of the ‘Personalisation’ programme by following pages and can also be found on our Government to give more choice and control over website www.buckscc.gov.uk the support people need to live the lives they want.

The Self-Directed Assessment process

In Buckinghamshire Adult Social Care is committed to helping people live safe and fulfilling lives in their own homes. We aim to help people who need care and support to live as independently as possible and may be able to help if you or someone you know cannot look after themselves properly because of: • physical disability • mental health problems • learning disability • sight or hearing loss If a friend or family member provides care • dementia for you, they can be assessed as well. A carer’s • frailty in old age assessment looks at how we can help them care for you. We can assess you both together or separately, • serious illness depending on what you or your carer prefer. Priority is given to people with the greatest needs, The answers in your questionnaire will help us to with support also available for carers. work out if your needs are ‘substantial’ or ‘critical’ When you request assistance from (which are called your ‘eligible needs’) and the Buckinghamshire County Council we will take amount of money you could get as your Personal some details about you and your situation. This will Budget. usually be done by our Central Access Team over If your needs are not ‘substantial’ or ‘critical’ the phone. We will arrange for someone from our (non-eligible) we will offer you information on care management team to visit you at a convenient other services and support (including financial) that time and place for you, normally in your own home might help you. so that we can carry out an Assessment. You will also need to have a financial assessment The Self-Directed Assessment is when you, the to find out whether the help available from the people who help you and a care manager work out Council is free, will need a contribution from you or the needs you have. It includes: if you have to pay for all the care and support you • what you are able to do on your own need. • what you need help with It is your choice whether or not you take your Personal Budget as a Direct Payment so that you • what help you have already can arrange your own care and support, or choose • what support you need now, to live to let us arrange this for you. independently, to stay at home, or be where you want to be. For further advice and information, call this Directory’s independent advice line: A family member, a friend, or an advocate is 0800 38 92 077 provided by FirstStop Advice. welcome to be with you.

V i s i t www.carechoices.co.uk for further assistance with your search for care 5 Planning your support

Once you know how much money is available we you can arrange and pay for the care and support will then help you to work out your ‘Support Plan’. which has been agreed between the Council and You will be able to say who and what is important to you, or someone can do this on your behalf. you to live the life you want and you will be able to There are many ways in which Buckinghamshire choose how your care and support is provided. Adult Social Care can provide support. Some If you wish to take a Direct Payment you can take examples include: advantage of the Brokerage service. Brokers are fully • care in your own home trained advisers, working within the voluntary or • Direct Payments charity sector, or as individuals. You will be able to choose which Broker to help with your support plan • Telecare and specialist equipment and organise your care and support. • support for carers. For example you could: If you are not eligible to get help paid for by us, or if • employ a personal assistant – someone of your you do not want any help we are also able to offer choice to support you in your own home, help you advice. you with activities that you like to do, or go with you when you want to go out For more information call 0845 3708090, visit our website at www.buckscc.gov.uk or email • learn new skills that will help you be more [email protected] independent, or take up a new interest to give you more confidence • be more active in your local community • be able to offer a small reward to a friend or neighbour in exchange for them helping you, for instance by them giving you a lift somewhere or accompanying you on an outing. You can still have services, such as residential care, domiciliary care, meals delivered to you at home or you can choose different ways of getting the support you need. You can take as much control as you wish over the care and support you need, or you can ask us to do it for you. You can choose to have some or all of your Personal Budget through a Direct Payment so that

Personal Budgets

A Personal Budget is the money agreed by the Payment can be managed by: Council to meet the cost of the eligible needs for • the person who needs to the care all adults who are assessed as needing support by • someone acting on their behalf, such as a relative local councils. or close friend The Personal Budget can be: • an independent voluntary organisation • managed by Buckinghamshire County Council, • a Trust who will arrange for the services needed using or their contracted providers • part managed by the Council and part Direct • taken as a Direct Payment so that the person Payment. can choose who provides the care and support the Council has agreed they need. The Direct Paying for care ...... 22

6 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Direct Payments

If you are assessed as eligible for support we will let With your Direct Payment you can: you know how much money is available for your • employ a carer(s) or personal assistant(s) care. This is called a ‘Personal Budget’. • pay the care agency you choose to provide your If you wish to arrange part or all of your own carer or personal assistant care and support you can receive your Personal Budget through a Direct Payment. However, Direct • pay people in your family who care for you – but this cannot be a person who lives with you, for Payments may not be used to pay for residential or example your husband or wife nursing care. If you choose to have a Direct Payment we • buy equipment or pay for activities agreed in will arrange for you to have a Payment Card. This your Support Plan. works like a Chip & Pin debit card which you will Direct Payments are available to all eligible adults, use to pay for goods and services you purchase including people with a physical or sensory for your care and support needs. You will be given disability, older people, people with a learning a dedicated account, which is monitored by the disability and people with mental health needs. Council and run by the Royal Bank of Scotland For further advice and information, call this (RBS), for you to manage your Direct Payment with Directory’s independent advice line: 0800 38 92 077 the Payment Card. provided by FirstStop Advice. Care at home If you are finding it difficult managing at home, you laundry and cooking meals. They should be trained could consider using the services of a home care in personal care and safety procedures, moving and agency. These employ care assistants who can help handling, hygiene and infection control and first aid. you with bathing, washing and dressing, as well as If you require nursing care at home, many home care providing practical support such as with shopping, providers employ registered nurses.

Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 197 6032 quoting code: ALL009 alliedhealthcare.com

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. For care packages which have been arranged by Adult Social Care, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Social Care. People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

Agencies q What experience does the agency have in your q How can you contact the agency in an particular field of need? Can they supply emergency or outside office hours? references for you to check? q How hard or easy would it be to make a q Home care agencies providing personal care, complaint and how are things then put right? must be registered and inspected by the Care q If this is a private contract ask for a copy of the Quality Commission. Ask to see a copy of their agency’s contract terms and read these registration certificate. carefully with someone you trust. Get as much q How long has the agency been operating? help as you can going over it and ask any questions you may have before signing q How many carers would the agency assign to anything. The Citizens Advice Bureau or Age care for you and would you see the same one Concern (now called Age UK in some areas) every day? If not, how does the staff rota could help with this. operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be Home care providers ...... 9 attending?

Carers q You should expect your personal preferences, q You will have a care plan drawn up by the dignity and privacy to be respected. Discuss agency which the carers will work to. Ask how this with the agency and ask how the most often this plan will be reviewed by the agency. suitable carers for your particular care are q Carers must be checked with the Criminal chosen. Can you talk to them before deciding? Records Bureau (CRB) and have a criminal q Carers should be fully trained or be in ongoing records disclosure – make sure this is the case. training. Ask the agency about their policies on this.

Paying q If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Paying for care ...... 22

8 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people SubHome heading care providers advertisers are highlighted

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V i s i t www.carechoices.co.uk for further assistance with your search for care 9 Home care providers continued advertisers are highlighted

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Service op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29 10 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Home care providers continued advertisers are highlighted tHAmeS VAlley cAre At Home Gerrards Cross Tel: 01753 888844 OP D PD SI YA unique in cAre ltd High Wycombe Tel: 01494 429364 OP D PD LDA SI YA Welcome to uniVerSAl cAre Universal Care... Beaconsfield Tel: 01494 678811 OP D PD LDA MH SI YA 26 years of caring Advert adjacent experience With over 26 years experience in domiciliary care we believe that we WeStminSter HomecAre ltd offer the best choice and peace of mind when it comes to caring for yourself or a loved-one. (bucKingHAmSHire) Farnham Common For many of our clients there is anxiety that the only way they can receive proper care is to go into a residential or nursing home. At Tel: 01753 644878 OP D PD LDA MH SI YA AD Universal Care we give you the alternative by providing care in the comfort of your own home. We are unusual in that not only do we WilloWmeAd court provide conventional domiciliary care with visits ranging between 1 hour to 8 hours but in addition we can provide you with an experienced Aylesbury live-in carer who is available to provide a personalised care service to Tel: 01296 432563 mKb care OP D PD SI meet your individual needs. Call us now for a FREE care assessment. For more information on what type of support is available see page 6 Tel: 01494 678811 For more information on paying for care, Chester House • 9 Windsor End Beaconsfield • HP9 2JJ please see page 22 www.universal-care.co.uk

Chiltern Support & Housing www.chilternsupport.com Looking for care More choice, or support? For independent, impartial advice on your more independence care options, call this Directory’s advice Domiciliary Care Services line on freephone 0800 38 92 077 • Home Care • 24-Hour Live-in Carers • Supported Housing Advice for older people Specialist Care Services

• Day Care Services (Chiltern Support’s Jigsaw Resource Centre Harrow) • Respite or Transition Services • Autistic Spectrum Disorders • Learning Disability Support • Challenging Behaviours • Mental Health Support • Palliative Care • Community Physiotherapy Contact or visit us:

Chiltern Support & Housing T: 01494 532 926 20 Benjamin Road, High Wyombe M: 07553 373 357 BucksChiltern HP13 Support 6SR & Housing | 20 Benjamin RoadE: | [email protected] Wycombe | Bucks HP13 6SR Tel: 01494 532 926 | Mob: 07553 373 357 | Fax: 01494 444 165 Company Registration Number 6708818 Email: [email protected]

V i s i t www.carechoices.co.uk for further assistance with your search for care 11 Telecare and specialist equipment

We work with agencies across the county to bring Telecare and Telehealth technology into people’s own homes so that effective and efficient equipment and systems can be used to increase, maintain or improve the capability and independence of people who may have cognitive, physical or communication difficulties.

In addition to pendant alarms, Telecare equipment can include a: • natural and carbon dioxide gas detector • medicine reminder • sounder beacon that flashes when a door bell, telephone or alarm rings • temperature alarm • bed/chair occupancy sensor • flood detection for baths or sinks Dementia Telecare can be used to support users and their • pressure mat carers to remain and feel safer within their own • under pillow vibrating alarm home through the use of sensory technology. • bogus caller alarm Telehealth This technology, introduced by the NHS, is used • smoke detector to involve patients in monitoring their own health • fall detector (e.g. chronic obstructive pulmonary disease, congestive heart failure, diabetes) using home- • movement detector. based equipment linked with health professionals. There are four main areas where Telecare and specialist Telehealth services are likely to become a equipment is available to help people live at home. common feature of NHS care in the future and this service promotes joint working between health, Falls social services and GP practices. It is generally recognised that speedy response and attendance to a fall can impact on the future health Social Care Alarms of the patient. Falls can cause loss of confidence Community alarm and monitoring services were which may affect older people’s independence and introduced in 2008 as an additional potential willingness to remain within their own home. service from Buckinghamshire’s Adult Social Care.

‘in-Touch’

‘in -Touch’ was launched in October 2007 in line Touch’ provides community-specific information with our vision ‘because Every Adult Matters’ and advice that enables people to make their own (bEAM). We stay in regular contact by telephone informed choices. with adults who may be finding it difficult to maintain independent living as a result of disability, To find out more about these services and to the illness, age, or social exclusion. many ways we can help you can visit our website The service has been designed to identify and at www.buckscc.gov.uk , call 0845 370 8090 or help those who may be in need to cope at home email [email protected] and to promote independence and wellbeing. ‘in-

12 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Support for carers

We understand that carers sometimes need a break can have an assessment and be offered appropriate and we are able to provide respite care so that the support by Adult Social Care. carer can take a break from their caring role. Care The assessment is free and confidential. The can be arranged in advance or in an emergency and carers’ assessment is for you, the person you care can be provided at home, in a residential home or, for does not have to be assessed as well but you under the new system of Self-Directed Support and can choose to be assessed together if you wish. in agreement with us, somewhere of your choice We will assess what kind of respite care will work If you are looking after someone, a member of best in your situation and tell you if you can get your family or friend, who needs help because they any financial help towards the care. You can also are ill, frail or have a disability, you are a carer. You arrange and pay for care services directly yourself.

Short breaks for carers Additional funding has been made available by • a regular activity outside the home the NHS for carers, or those they care for, who get • the cost of a sitter to be with the person you care minimal or no support from Adult Social Care to for while you are absent benefit from short breaks. The funding is usually in the form of a one To find out more and if you qualify for the off payment and can be used in several ways, funding please either email: including: [email protected] or phone customer services on 08453 708090. • a short break or holiday away from home

In Case of Emergency (ICE)

This scheme, to give peace of mind to carers, was with the scheme which has a database, accessible introduced in February 2009. The scheme ensures 24 hours a day. cared-for people still receive care should their carer Details of the scheme can be found on the be unavailable leading to an emergency. council’s website www.buckscc.gov.uk, or by The scheme is run by Carers Bucks on behalf of ringing adult social care on 0845 370 8090 or Carers the council. Carers can log essential information Bucks on 01296 392711.

Stroke survivors

Buckinghamshire County Council have contracted around the county. They cover a range of topics to the Stroke Association to provide a range of new help people live with stroke and access services and services for people who survive stroke, and their support to help recovery. carers. Services include support on discharge from For more information about these and other hospital and home visits; an Expert Stroke services available phone 0300 330 0761 or email Programme of courses. The courses are held once a [email protected] week over a six week period and at different venues

Sheltered housing This is provided by the district councils and housing Sheltered housing offers independent living, in associations across Buckinghamshire. Sheltered a flat or bungalow, within a complex with most housing is a practical step if you would like more schemes having access to a resident or non- security and companionship but do not need to resident warden or manager who can provide move into a residential or nursing home. support, advice and a link to services.

V i s i t www.carechoices.co.uk for further assistance with your search for care 13 Extra Care housing

Extra care housing, like sheltered housing, is based 28 flats and communal areas for vulnerable and on self-contained accommodation, usually with disabled adults over 55. The level of care and communal extensive facilities. A higher level of support is tailored to individual needs and two of support is provided which includes 24-hour support the flats have two bedrooms so that their carer can and the provision of meals on site. live with them. For more information about Extra The Council opened its first Extra Care housing Care housing in Buckinghamshire phone: scheme in 2012, in Aylesbury. The scheme offers 08453 708090.

Patient Advice and Liaison Service (PALS)

The free and confidential Patient Advice and Liaison occur, tell you about the complaints procedure or Service (PALS) aims to guide patients, their relatives, provide you with information about the services friends and carers through NHS services. available to the public. They are also interested in PALS officers provide advice, support and suggestions from the public on how to improve information. They help to resolve concerns as they services. See page 26 for details of your local PALS. www.bucksconnect.org.uk www.bucksconnect.org.uk is an online directory to find out about a wide range of services, activities of community and care support services which and events - things to do, how to play an active was launched by Buckinghamshire County role in their community and ways to get around the Council in April 2012. county. ‘Bucks Connect’ is a key part of the Council’s Information can be found on health and commitment to modernising and transforming wellbeing, including services and organisations to adult social care. The website has been designed help people maintain their independence in their as a one stop shop to make information more own homes, with information on local and national accessible and give people greater choice and charities, community groups and organisations control over the services they want to use. offering advocacy services, money advice and The website lists local clubs and voluntary day care opportunities. Care home and supported organisations that were previously registered housing providers advertise their services so people on the BucksInfo.net web directory. Residents, can find more out about the options available for service users and carers can use the new directory short and long term care.

Residential care In addition to the many residential homes in county. These homes provide care in a modern the county Buckinghamshire County Council in environment for younger adults with learning partnership with housing association Housing disabilities as well as residential and nursing care Solutions and care provider the Fremantle Trust for older people. have built several new care homes across the

Choosing a care home

If you are choosing a care home or care home with Homes are categorised by the type of care they nursing it is essential to consider the needs and provide and are listed in this Directory. All homes preferences of the individual. are regularly inspected by the CQC, who report on All care providers in the country must be their findings. These inspection reports are available registered with the Care Quality Commission (CQC). at the home or from the CQC.

14 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people There are two types of care home: If a care home providing nursing care is the best solution for you, your care manager will give you Care homes (personal care only) information to help you find a home which meets If you are reasonably active, but would like greater your care requirements. The cost of the nursing care security and care, subject to a needs assessment, part of your fees is paid by the NHS to the home a care home offering only personal care may be directly; the current amount is £108.70 per week for the best option. Personal care includes bathing, the lower rate and £149.60 for the higher rate. You feeding, dressing and help with moving but it must can contact the Nurse Care Management Teams be paid for if your capital / savings exceed £23,250. for your area at your local Clinical Commissioning Group (CCG) - formerly the Primary Care Trust). See page 22 for more information on paying for your care. Aylesbury Vale Commissioning Group Verney House, Gatehouse Road Aylesbury HP10 8ET Care homes with nursing Tel: 01494 555555 If you think you may need nursing care in a home, Chiltern Clinical Commissioning Group you will need to be visited by a care manager to (covering Amersham, Wycombe and South Bucks work out what care you will need. This visit might Room XR37, 2nd Floor Amersham Hospital, be in your own home, or in hospital if you have Whieldon Street, Amersham HP7 0JD been ill, or in a home. You will be fully involved in Tel: 01494 734554 planning your care needs. (The above contact information is correct at the time of going to press)

Specialist care

In this Directory we indicate in full the type of care each home offers in the listings starting on page 31. Physical disability Live-in Care Following an assessment of your needs, you may be from £675 per week eligible for help from Adult Social Care, including, short term reablement services, a personal budget and assistance with support planning to help you meet your needs, advice and guidance on how best to plan and undertake adaptations to your home, or how to access supported housing as well as advice and help for the person caring for you. Information about day support services is available which can assist and support people to The alternative to Care Home admission. take part in activities, meet with others and regain Live-in Care enables anyone with care needs to their confidence. continue living in their own home with a A short break away from home can provide a round-the-clock care worker. welcome change for yourself and anyone caring for you. There are a variety of types of accommodation for people who need to live away from home. Short breaks might also be available to support you in your own home (through a ‘live-in’ carer). The support you require if you have a physical 08000 121 247 | www.liveincare.info disability must be tailored to your specific needs Aylesbury - 01296 509 987 and can be provided by the independent and not- for-profit sectors as well as by Adult Social Care. also private agencies offering help at home with Help at home with personal care is available during personal care and housework. Listings of home care the day and night, seven days a week. There are agencies start on page 9. continued on page 18 >>

Home 2 ...... £ ...... p/w Home 3 ...... £ ...... p/w Milton Court Care Centre First impressions 1 2 3 • Can you handle your own money? The best care is not about just ticking boxes ... • Are staff warm, friendly, polite, clean and • Does a hairdresser/chiropodist visit? respectful? • Does the home provide its own transport? • Do the residents seem happy, active and • Do staff have appropriate language skills/ sociable? knowledge? • Does the home feel homely and welcoming? • Are the staff formally trained? • Is the home fresh, clean and comfortably • Is there an adequate number of staff on both furnished? day and night? Accommodation • Are visitors welcome at all times? • Are bedrooms single or shared? Is there a Can they stay overnight? choice? • May your visitors join you at meals? • Can you decorate and arrange your own room? • How much choice do you get about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs • Can you control the heating in your room? (eg Black and Minority Ethnic diets, vegetarian, vegan)? • Can you lock your room/secure place for valuables? • Can you have snacks or drinks any time? In your room? • Is there a separate dining room? Bar? • Can you continue to pursue your hobbies? • Are there both adapted showers and baths? • What activities and entertainment are • Does the home have the right adaptations and organised? equipment to meet your needs? • Are outings and holidays arranged? • Are all areas safe and accessible At what cost? £ (eg for wheelchair users)? High quality nursing, dementia and residential care in a warm, homely and luxurious • Is there adequate provision for sight or hearing Fees and contract terms difficulties? • How much are the fees? £ environment with a residents’ café, bar and shop. • Are the grounds/gardens attractive and/or Do they cover all services available? quiet? • Under what circumstances will the fees alter? • Nursing Care • Early Onset Dementia Life within the home • Can you retain your own room if away? • Dementia Care • Parkinson’s Disease • Are there any rules and restrictions (eg going • Can you have a short-stay or trial period? • Multiple Sclerosis Care • Palliative Care out, returning)? • Will you be given a statement of terms on • Residential Care • Respite Care • Can you choose when to get up and retire admission? every day? • Are all procedures, such as complaints, clearly Long and short stays available for the over 50’s. • Are residents involved in decisions on life in the spelt-out? home? • Can you make and take calls in privacy and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)? Milton Court Care Centre, Tunbridge Grove, Kents Hill, Milton Keynes, MK7 6JD. 16 Helping you to Choose and Pay for Care - 0800 38 92 077 01908 699 555 www.miltoncourt.com Advice for older people Milton Court Care Centre The best care is not about just ticking boxes ...

High quality nursing, dementia and residential care in a warm, homely and luxurious environment with a residents’ café, bar and shop.

• Nursing Care • Early Onset Dementia • Dementia Care • Parkinson’s Disease • Multiple Sclerosis Care • Palliative Care • Residential Care • Respite Care

Long and short stays available for the over 50’s.

Milton Court Care Centre, Tunbridge Grove, Kents Hill, Milton Keynes, MK7 6JD. 01908 699 555 www.miltoncourt.com Specialist care continued

Learning disability Adults with a learning disability may still be young information to enable people to make the right when they enter residential or nursing care and choices for themselves and offer help and support they will have a whole range of different needs. for people with learning disabilities by offering Homes often specialise and a good home will assessments, coordinating care, working with provide opportunities to learn and maintain skills legislation and guidance for safeguarding adults, and opportunities to take part in enjoyable and developing services for people with a learning stimulating activities. disability and by promoting rights, independence, In Buckinghamshire we are also able to provide choice and inclusion within the community. supported-living accommodation which gives A wide range of day opportunities are also much greater independence than in a residential offered by Adult Social Care which can give you the setting while still giving support to the individual. chance to learn new skills and become involved in Care managers and community nurses can give the community.

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18 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Housing with care If you are considering moving out of your family may be in their own flat or house, a supported living home, there are a number of options that could scheme or a care home or care home with nursing be explored before considering a care home. You which specialises in this type of care. may be able to have your own flat with support. Many adults with learning disabilities can live in There is also the option of supported living, where their own homes in their local communities with you can share a property with other people with support but there may be times when an individual support provided for all. Support can include learning has specialist health care needs or behaviour that is independent living skills like cooking, cleaning and particularly challenging when a care home may be money management as well as help with health more appropriate. needs. Either of these options can often give you Care homes for people with learning disabilities greater independence and choice than care homes often specialise, for example there are homes for may be able to offer. There are other alternatives too people with autism and challenging behaviour or such as Shared Lives (formerly Adult Placement) or dementia. A good home will provide opportunities Shared Ownership schemes that could be considered to learn and maintain skills and opportunities to take and these can be set up through Adult Social Care. part in enjoyable and stimulating activities. Care An important change affecting people with managers, social workers and community nurses learning disabilities is the use of Personal Budgets from Adult Social Care, who specialise in learning (explained on page 25), putting people at the centre disability, will be able to give you information to of how they choose to pay for their support. This enable you to make the right choices.

Dementia A care home should be able to maintain and approaches and other creative therapies can also improve your quality of life. Depending on the be helpful. Behaviour management approaches degree of the dementia you should be able to live that promote understanding of the person with in a care home that offers quality personal care and dementia can also be helpful and trained staff can person-centred care. It is important to consider offer this service within many establishments. homes that provide nursing care in case your condition deteriorates and you require a higher level of care. Many care homes offer specialist units with experienced nursing staff and facilities adapted to the needs of residents with dementia. People with dementia can benefit from a range of group or individual therapies. Most people benefit from social interaction and mental stimulation, including reminiscence. Activity coordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy

Mental health

If you have mental health needs, residential care To find out more about mental health care in your can help improve the quality of your life – the region, organise visits to prospective care homes. structured environment and activities provided Ask the residents about the care they receive. can build up your confidence. The care providers should assess you carefully to make sure the - Are psychiatric nurses available if needed? placement is right for you. A qualified member of - Do the activities provided assist rehabilitation? the residential care staff may visit you at home, - What are the attitudes to medication and other talk to you and look at your assessments of health/ therapies? social care need.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 16. residents Staﬀ The best indication of a good home is that the It is important to note whether staff seem friendly residents appear happy and responsive. and caring towards residents and whether they treat • Are there rummage boxes around the home to residents with respect. stimulate residents? • Do they have any training and experience in dementia care? Access Luxury Living & Exceptional Care • Will the person with dementia have a member of staff If the person with dementia needs or is likely to need particularly responsible for their care? equipment or adaptations you may want to check: • Is there a member of staff you can talk to about your in rural Buckinghamshire • There is adequate signage and cues for different parts own worries about the person with dementia? of the home such as dining room and bathroom. • The home’s policy about locking external doors. manager/head of home A manager who is caring as well as efficient can make Bedrooms all the difference to a home. You may want to find out whether the person with • Does the manager have a knowledge of dementia and dementia can have a single room and whether: can they deal with difficulties that may arise in an • Residents are encouraged to bring in some of their understanding way? own furniture and possessions to increase familiarity. • Is there a full assessment at home before a resident is Activities admitted? Residents should be stimulated without feeling stressed. Welcome Our services • Are reminiscence activities available? to our brand new care home in Maids Moreton, Concierge Service • Are residents able to compile memory boxes? a small village close to the historic market Chauffeur-driven car • Do staff compile life story books including town of Buckingham. We provide luxury photographs and mementoes? residential care for individuals or couples, Extensive Bar & Bistro specialist dementia care, respite and day care. Hair salon / nail bar Our mission is to provide luxury living and exceptional care. Cinema Room Fine dining We begin by staffing our home well above the for care or support? industry average and providing thorough staff Counselling and well-being Looking training which ensures that our residents enjoy Wooded gardens the very best quality of life and our staff love Ground floor garden terraces working here. Regular free events This Directory’s free advice line provides an INDEPENDENT advice and information service encompassing care, accommodation, funding and rights. A personalised report Why Maids Moreton Hall? Substantial staffing levels can be generated for customers providing details of all care homes or housing with Simply because we recognise that to provide a care schemes that meet their criteria with supplementary information about choosing genuinely luxurious lifestyle coupled with first and funding care. class care to our residents we don’t need to do things expensively, just do them very well. One call to the freephone number 0800 38 92 077 will enable the service to from only £900 per week build a proﬁ le of exactly what type of care you’re looking for, while taking fully inclusive into account your personal needs and interests.

Call 0800 38 92 077 01280 818 710 Advice for older people Maids Moreton Hall, Church Street, maidsmoretonhall.co.uk Maids Moreton, Buckingham MK18 1QF [email protected] 20 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Luxury Living & Exceptional Care in rural Buckinghamshire

Welcome Our services to our brand new care home in Maids Moreton, Concierge Service a small village close to the historic market Chauffeur-driven car town of Buckingham. We provide luxury residential care for individuals or couples, Extensive Bar & Bistro specialist dementia care, respite and day care. Hair salon / nail bar Our mission is to provide luxury living and exceptional care. Cinema Room Fine dining We begin by staffing our home well above the industry average and providing thorough staff Counselling and well-being training which ensures that our residents enjoy Wooded gardens the very best quality of life and our staff love Ground floor garden terraces working here. Regular free events Why Maids Moreton Hall? Substantial staffing levels Simply because we recognise that to provide a genuinely luxurious lifestyle coupled with first class care to our residents we don’t need to do things expensively, just do them very well. from only £900 per week fully inclusive

01280 818 710 Maids Moreton Hall, Church Street, maidsmoretonhall.co.uk Maids Moreton, Buckingham MK18 1QF [email protected] Paying for care Buckinghamshire County Council provides a Contact Adult Social Care at Buckinghamshire factsheet ‘Do you have to pay?’ which explains what County Council, County Hall, Aylesbury HP20 1YU contribution (if any) you will have to make towards or phone 08453 708090 for a current factsheet. paying for any services you need. Further information The factsheet can also be downloaded from our about paying for care can be found on page 25. website www.buckscc.gov.uk

Paying for your own care

In Buckinghamshire around 15 per cent of people As well as advice about what welfare benefits paying for their own care in a care home turn to may be available, for example the Attendance Adult Social Care for help as they have run out of Allowance, we can signpost people for money. Through careful planning most self-funders independent financial advice on the options to pay could avoid this situation. for their long term care. There are schemes to help people who are not For more information call or email eligible for financial assistance from Adult Social 01296 383304 Care, but need care in their own home or are [email protected] considering moving into a care home, to get the best advice available to fund their care and ensure:

• they avoid the disruption of having to move to a less expensive care home because their fees are above Adult Social Care contracted rates

• they preserve their family legacy.

Adult Social Care’s contribution towards care in private sector care homes

Adult Social Care appreciate that the current limited circumstances. Therefore, the additional financial climate in the care sector is challenging. It is payment normally has to be made by someone recognised that considerable pressure exists for both else, for example a family member or charity. those who purchase and those who provide care Before anyone agrees to make additional home placements. payments on your behalf they should be aware Complex or variable needs are assessed that the amount could increase and they need to individually and can attract additional funding. be confident that they can sustain the payments Fees charged by some homes may be higher than for as long as they are required. If the additional the maximum rates that we can pay for reasons payments stop being paid for any reason, then other than complex or variable needs. In these cases you should seek help and advice from the local the difference will need to be met by an agreed third authority. Once it has been established that party contribution called a ‘top-up’ or ‘third-party someone is willing and able to make these top-up’. payments they will be asked to sign an agreement Where the local authority is funding the placement to formalise the arrangement. in a care home the law says that you are not allowed Your care manager will be able to give you more to make this additional payment yourself, except in information.

Buckinghamshire fee levels

At the time of publication the fee levels for To find out current fee levels please telephone 0845 Buckinghamshire were not available. 370 8090 or email [email protected]

22 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people SubSelf-funding heading advice If you have capital or savings of more than £23,250 to local funding limits. Between these two figures, you will have to pay in full for any care services you a sliding scale operates whereby you must pay £1 require but you are still entitled to an assessment of per week for each £250 you have above the lower your needs by Adult Social Care. figure. Assuming you will be needing care, you If you have assets of less than £14,250, your may be entitled to some of the following financial contribution will be assessed only on your income assistance and support, subject to an assessment of and Adult Social Care meets the shortfall subject your need: Twelve-week property disregard If your former home is included in your financial help with the cost for the first twelve weeks of assessment but your other capital is less than permanent care provided they agree that care is £23,250, and your income is not enough to needed. meet your care home fees, Adult Social Care will Deferred Payment Agreements After the twelve-week property disregard period, they will pay and it may affect your entitlement to any financial help from Adult Social Care will pension credit if your property is not seen to be on be charged against the value of your home the market and becomes treated as capital by the and recovered once your house has been sold. Department of Work and Pensions (DWP). However, Adult Social Care may limit how much Attendance Allowance This is a non-means tested, non-taxable benefit the higher rate of £79.15 per week for those needing from the DWP paid at the lower rate of £53.00 per care both during the day and night. Everyone can, week for those needing care by day or night, and at and should, claim this benefit.

Faced with the COST OF PAYING FOR care? Help with planning – for older people, their families and friends

Contact PayingForCare by freephone on 0808 208 9994* *Telephone calls may be recorded for training and monitoring purposes.

PayingForCare offers help, information and advice about long term care and enables those that need regulated financial advice to make contact with specialist care fees financial advisers. PayingForCare Limited (“PayingForCare”) is registered in England and Wales (Company no. 7866192). The registered office is Regent House, 1-3 Queensway, Redhill, Surrey, RH1 1QT. PayingForCare is part of the Partnership group of companies which includes Partnership Life Assurance Company Limited, an authorised insurer.

V i s i t www.carechoices.co.uk for further assistance with your search for care 23 nHS nursing Care Contribution Whether you are a temporary or permanent tested NHS Nursing Care Contribution (currently resident, if you live in a care home that provides £108.70 per week) towards the cost of your nursing nursing care you may be entitled to a non-means- care. This is paid directly to the home. nHS Continuing Care funding You can receive continuing healthcare services in (traditionally called a ‘nursing home’), you may any setting, including your own home or in a care qualify for the full cost of your care home fees, home. The NHS will pay if you need healthcare including board and accommodation, under from a community nurse or a therapist as well as the National Framework for NHS Continuing personal care to help you at home like having a Healthcare. If you live in a residential home and bath or dressing. need help from a registered nurse, this will be free, If you live in a care home with nursing covered by the NHS again. running out of money

If your capital is likely to reduce to £23,250, you may have to pay this for some time. Alternatively, must let Adult Social Care know well in advance as you would have to find a cheaper home. they may step in to help with your care fees. They Understanding your rights before moving into must conduct an assessment of your situation and care is essential. There are a number of financial may make a contribution – described on page 23. products and specialist companies who may If you are in a care home and it charges more be able to help. It is important to seek advice than Adult Social Care will contribute, you must find before committing yourself. For further advice someone to help pay the difference – a ‘top-up’ and information, call this Directory’s independent payment. Whoever does this, whether family or a advice line: 0800 38 92 077 provided by FirstStop benevolent charity, they should realise that they Advice. Speak Up if you think you’ve seen adult abuse

Cut out and keep If not YOU then WHO? Safeguarding is everybody’s business. Physical, financial, sexual or emotional abuse, neglect or bullying. Worried? Not sure what to do? Call us. Speak up: 0800 137915 Visit: www.bsvab.org Email: [email protected]

Who is the Buckinghamshire Safeguarding Vulnerable Adults Board (BSVAB)? Scan to find out.

24 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people What will you have to pay for your care? Do you have capital or savings of more than £23,250? The value of your home is included when assessing capital unless: • Your partner or • a relative who is over 60 or incapacitated or • a child under 16 who you or a former partner are responsible for. No.... Adult Social Care will contribute financially towards party to ‘top-up’ the difference. You are not allowed to your care costs. do this yourself if your capital is below £23,250. How much? If your capital is less than £14,250, and the home you choose charges fees that are within Adult Social Care’s To work out how much they will pay, you must arrange funding rate, your contribution will be assessed only on an Assessment of your needs. your income. This will define your care needs and how they will be With capital between and you best met and your financial situation. Any homes you £14,250 £23,250 will be expected to contribute per week from your consider must be able to meet these needs. £1 savings, for every you have above , in Your choice of care home will be limited to those £250 £14,250 addition to the contribution from your income. that accept Adult Social Care’s funding level. More expensive homes will expect you to arrange a third

Yes.... Arrange for an Assessment with your local authority to £23,250 your local authority can help with your care costs define your care needs. Whichever homes you consider for the first twelve weeks. After this time, any money from they must be able to meet your assessed care needs. them will be regarded as a loan and will need to be repaid If, apart from your property, your savings are less than once your house is sold.

Whatever your circumstances... Remember: Moving into a nursing home? • If your partner still lives at home, they will not be • You will be eligible for the NHS Nursing Care means-tested. If you have a private pension, only half Contribution – currently £108.70 per week. will be considered when you are assessed. Always seek advice: • Your assessment will be made up of two elements, a • Independent help is available to guide you through care part and a financial one. your financial options. There may be a number of • A nursing home will generally be more expensive than solutions to retaining your capital whilst paying a care home offering ‘personal care’ only. for care. Consider claiming: Please contact your local authority for information on their contribution to care fees. Telephone: • Income support • Pension Credit 0845 370 8090. Definitely claim: Some of the figures mentioned here may change over • Attendance Allowance, worth either £53.00 or £79.15 the life of this Directory. per week depending on your care needs.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated

providing details of all options that meet your criteria. Advice for older people

V i s i t www.carechoices.co.uk for further assistance with your search for care 25 Essential information Looking for care or support?

This Directory’s free advice line, in association supplementary information about choosing and with FirstStop Advice, provides an independent funding. advice and information service encompassing One call to the freephone number 0800 38 92 077 care, accommodation, funding and rights. A will enable the service to build a profile of personalised report can be generated for customers exactly what type of care you’re looking for, while providing details of all care homes or housing taking into account your personal needs and with care schemes that meet their criteria with interests.

Complaints, comments and compliments

If you are being harmed in some way by the person or the Care Quality Commission (CQC), see below who is supposed to be looking after you or if you for contact details. The same applies, of course, if think someone you know is being mistreated call you wish to make a compliment or constructive the Council’s Careline on 0800 137915. comment. If you are living in a care home, you should feel able to complain about any aspect of your care that To request further information or our leaflet affects your happiness or comfort. You can also ‘Listening, Responding, Improving’ which explains make comments and suggestions about possible how to comment, compliment or complain improvements to your surroundings and the telephone 0845 370 8090. services provided. In Buckinghamshire Adult Social Care welcome All registered homes have a complaints your feedback, whether you have a complaint, procedure, details of which must be made available comment or compliment. You can contact Adult to residents, relatives and other carers. Social Care by phone or post: If you need to make a complaint you should Call: 01296 383350 initially tell the manager of the home to see if Write to: Freepost RRBS-EBKU-LJXR, things can be put right. Customer Care Manager, Adult Social Care, If you or your relatives continue to be worried Buckinghamshire County Council, County Hall, about any aspect of your care or treatment then Aylesbury HP20 1YU you should contact the Adult Social Care Team

The Care Quality Commission (CQC)

The CQC register people who want to run care • the staffing, services and facilities to be services for adults, including care homes and home provided are of a reasonable standard care agencies. • care homes can offer nursing care to people if They check whether they meet legal requirements. they have been registered to provide this For example, if the owner or manager of a service has facility, in addition to the provision of a criminal record, the CQC can refuse to give them residential care. a registration certificate. The CQC make information about all registered services available to the public. Before a home can be registered the CQC must be Inspection reports can be found on their website satisfied that: at www.cqc.org.uk or by contacting them at: • the proprietor and the person in charge of the The Care Quality Commission (CQC) homes are suitable people South East Region Tel: 01622 724950 • the building is fit to be used as a care home

26 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Safeguarding vulnerable adults in Buckinghamshire

Buckinghamshire County Council and our partners Out-of-Hours Social Work Team in Thames Valley Police, the National Health – outside office hours, including weekends and Service and service provider organisations have a bank holidays - 01494 675802 Safeguarding Vulnerable Adults Board to ensure that vulnerable people are protected from abuse, Thames Valley Police and that where abuse exists, every effort is made to Telephone - 0845 850 5505 bring abusers to justice. (in an emergency, dial 999) We have developed multi-agency policies and Any Social Work Team or your social worker or care procedures to ensure that we work together to worker, if you have one. make life better for our most vulnerable citizens. All agencies in the statutory, voluntary and private More information is available on the sectors have agreed to follow these procedures. Buckinghamshire County Council website: If you believe that you are being abused – www.buckscc.gov.uk physically, financially, emotionally, sexually or through neglect – or if you believe that someone else is being abused, please contact one of the following: Careline – a confidential telephone reporting line, available from 9 until 5, Monday to Friday – 0800 137915.

The Mental Capacity Act The Act legalises current best practice and common treatment or wilful neglect of a person who lacks law principles concerning people who may lack capacity, which can carry a sentence of up to five mental capacity and those who take decisions years imprisonment. on their behalf. The Act affects everyone aged 16 There is a Court of Protection, a Public Guardian’s and over and provides a statutory framework to Office and revisions to arrangements for receivership empower and protect people who may not be able and power of attorney. There is an advocacy service to make some decisions for themselves, for example, for vulnerable people with no relatives or friends people with dementia, learning disabilities, mental dealing with serious medical decisions or decisions health problems, stroke or head injuries. regarding long term care. This is known as the IMCA In October 2007, current statutory schemes for Service (Independent Mental Capacity Advocacy enduring powers of attorney and Court of Protection Service). The Act also provides for the opportunity receivers were replaced with reformed and updated to make ‘Advance decisions to refuse medical schemes. There are two new criminal offences of ill treatment.’

Sub‘Deprivation heading of Liberty Safeguards’

This legislation became effective from April 2009 and The Government has made a commitment that impacts on many of those people working in care people with ongoing care needs such as old age, homes or hospitals. illness or disability should be cared for in ways that Most importantly, it aims to help protect the promote their independence, well-being and choice. rights of people who have a disorder or disability of the mind. The Deprivation of Liberty Safeguards Further information about this Act can be found on Act forms part of the Mental Capacity Act 2007 and the Council’s website www.buckscc.gov.uk or by refers to the rights that individuals have, to be cared telephoning customer services at 0845 370 8090 for in a way that doesn’t limit their rights or freedom.

V i s i t www.carechoices.co.uk for further assistance with your search for care 27 Useful local contacts

Adult Social Care by providing information, advice Buckinghamshire has a PALS Buckinghamshire County Council and emotional support. within it. Tel: 0845 370 8090 Tel: 01296 392711 Buckinghamshire Hospitals NHS Web: www.carersbucks.org Info: customerservices@buckscc. Trust gov.uk Citizens Advice Bureau Tel: 01296 316042 Web: www.buckscc.gov.uk A registered charity offering advice Email: [email protected] and information to the public Age UK Buckinghamshire NHS 111 (previously called Age Concern) on a wide range of topics. The service is free, confidential and From March 2013 NHS 111 is the Confidential, up-to-date, independent. new three-digit number which independent information and is making it easier for patients to Amersham advice on all issues of concern, access local NHS healthcare services. Tel: 0844 245 1289 including dementia, to older NHS 111 will get you through to a people, their families, friends and Aylesbury and District team of trained call advisers, who carers. Tel: 0844 411 1444 are supported by experienced Helpline tel: 01296 431911 Buckingham, Winslow and District clinicians. They will ask questions to - is open between 9.30 and 12.30 Tel: 0844 245 1289 assess your symptoms and provide each weekday morning. Chiltern the healthcare advice you need or Web: www.ageuk.org.uk/ Tel: 0844 245 1289 direct you to the right local service. buckinghamshire The NHS 111 team will, where High Wycombe and District possible, book you an appointment Tel: 0844 499 4108 Alzheimer’s Society or transfer you directly to the Milton Keynes Central Alzheimer’s Society works to people you need to speak to. If they Tel: 01908 604 475 improve the quality of life of think you need an ambulance, they people affected by dementia by Web: www.citizensadvice.org.uk will send one immediately, just as if providing advice, information and you had originally dialed 999. Crossroads support. You should call NHS 111 if: Caring for Carers • You need medical help fast, but Aylesbury and Buckingham Provide a reliable, tailored service, it is not a 999 emergency Tel: 01296 331722 for each carer and the person they • You do not know who to call for care for, this charity improves Web: www.alzheimers.org.uk/ medical help or you do not the lives of carers by giving aylesbury&buckingham have a GP to call them a break from their caring Milton Keynes responsibilities. • You require health information or or reassurance about what to next Tel: 01908 232612 Crossroads Care Central and For less urgent health needs, you Web: www.mkalzheimers.org.uk South Buckinghamshire should still contact your GP in the South Buckinghamshire Tel: 01494 568980 usual way. The 111 service is also Web: www.buckscrossroads.org.uk available via ‘Typetalk’ 18001 111 Tel: 01494 670909 Email: [email protected] Web: www.alzheimers.org.uk/ Oxfordshire & Buckinghamshire SouthBuckinghamshire Buckinghamshire Hospitals NHS Mental Health NHS Trust Care Quality Commission, The Trust Tel: 0800 328 7971 An independent body set up Tel: 01494 434411 Email: [email protected] by government to carry out Web: www. Milton Keynes General Hospital inspections, report on care services buckinghamshirehospitals.nhs.uk NHS Trust and councils with the aim of Email: buckshospitals.info@ Tel: 01908 243633 improving social care. buckshosp.nhs.uk. Email: [email protected] Tel: 03000 616161 Web: www.cqc.org.uk Healthcare advice and support Wycombe and Amersham Patient Advice and Liaison Service Hospitals Carers Bucks (PALS) Tel: 01494 425882 Supports carers in their caring role Each NHS Trust in Email: [email protected]

28 Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people Healthwatch

From April 2013 the Healthwatch Bucks will be an opportunity for the public to use its voice to have launched to help you get the best out of your local real influence. health and social care services. The public has few If you want advice or information about your health ways to use its powerful voice and may not realise and social care options in Bucks contact Healthwatch the difference it can make to services. Our health and Bucks. If you have something to share about your social care system is going through massive change. experience of health or social care services in Bucks People may not believe that they have real power. please let us know. People rarely speak up for fear of repercussions through the lack of engagement or because they Contact: 0845 389 0389 don’t think they can make a difference. Healthwatch is

MKB Care Association

MKB Care Association exists Through our partnership agreement with to support anyone who Buckinghamshire County Council, MKB Care is is involved in Adult Social committed to ensuring that ALL providers can access Care in the Buckinghamshire and Milton Keynes area good quality and cost effective training. This training whether you are and support is available to ALL private, voluntary and • A care provider organisation independent organisations within Buckinghamshire (private, voluntary or charitable) irrespective of whether you have chosen to become a paid member of the Association. • Personal Assistants in care Please note that our paid members are marked • Staff working in care within this Directory as MKB Care Association • Looking for care Members. • A family carer • Receiving care. For further details please visit: www.mkbcare.org.uk We are here to provide information, training, support email: [email protected] and guidance and promote high standards of care or call: 0844 800 8378 within the County. Looking for care or support?

This Directory’s free advice line provides an INDEPENDENT advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding care. One call to the freephone number 0800 38 92 077 will enable the service to build a proﬁ le of exactly what type of care you’re looking for, while taking into account your personal needs and interests. Call 0800 38 92 077 Advice for older people

V i s i t www.carechoices.co.uk for further assistance with your search for care 29 A registered charity and not-for-profit organisation

With over 20 years’ experience in senior care we are renowned for making a difference. We exist to provide life enhancing, high quality care with kindness and respect. Our most vital resource is our outstanding care staff who are committed to helping our residents live life to the full in a safe, warm and welcoming environment.

The Fremantle Trust have purpose built and thoughtfully furnished homes offering Residential, Nursing, Palliative, Specialist Dementia and Respite care across the following locations:

Carey Lodge, Wing . Chalk Leys, Great Missenden . Cherry Garth, Holmer Green . Lewin House, Aylesbury . Sir Aubrey Ward, Marlow

Farnham Common House, Farnham Common . The Heights, High Wycombe . Icknield Court, Princes Risborough . Lent Rise, Burnham

NEW for 2013! Hibbert Lodge, Chalfont St Peter (opening in August 2013) Fremantle Court, Stoke Mandeville (opening in November 2013) Passionate about Care To find out more and arrange a visit, please call our Family Liaison Managers on: 01296 737371 and quote reference FT170 For address details of our homes, please refer to the Index of this publication. www.fremantletrust.org For all our CQC inspection reports, please visit www.cqc.org.uk

FT170FT170

Contact one of our homes directly using the number below, or visit www.fshc.co.uk Hamilton House Care Home caring West Street, Buckingham, Buckinghamshire MK18 1HL T: 01280 813414 E: [email protected] Chiltern Court Care Home Aylesbury Road, Wendover, Buckinghamshire HP22 6BD T: 01296 625503 E: [email protected] Coombe Lodge Care Home Nash Lee End, Wendover, Buckinghamshire HP22 6BH T: 01296 696944 That’s why we’re one of the E: co [email protected] UK’s leading healthcare providers Our mission is to be recognised at all levels for our high standards of professionalism, service and quality of care which are based around each person’s individual needs. Some of our residents have only modest care requirements, and may simply enjoy living within a secure and caring environment, others need 24 hour nursing assistance. Whatever the need, care is delivered with patience, kindness and understanding in safe and therapeutic environment.

We make the time to Windsor Lodge Care Home Burlington “ CARE FOR THE ELDERLY Care Homes understand how to enrich the lives of our residents. • Set in 10 acres of beautiful landscaped gardens ” • A “home from home” environment We offer short and long term placements • A dedicated team of staff who work in a comfortable, caring and relaxed closely with residents to ensure a setting with first class 24hr residential continually high standard of care alongside expert care for people individualised care. with dementia. • Access to a dietician, GP & district nurses Call our friendly team at Burlington Hall Windsor Lodge Care Home Windsor Road, Gerrards Cross, Buckinghamshire SL9 8SS 01908 289700 www.wlch.co.uk Telephone: 01753 662342 • Email: [email protected]. Burlington Hall is registered and regulated by We are committed to improving their quality of life, including their burlingtoncare.co.uk Buckinghamshire County Council and the Care Quality Commission physical, emotional and spiritual well-being.

30 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people Care homes

Alde House Chilterns Manor Church Road, Penn HP10 8NX Northern Heights, Bourne End SL8 5LE Tel: 01494 813365 MKB Care OP Tel: 01628 528676 MKB Care OP Bartlett’s Residential Home Advert inside front cover Peverel Court, Portway Road, Chilworth House Stone Aylesbury HP17 8RP 7 Rectory Avenue, High Wycombe HP13 6HN Tel: 01296 747000 MKB Care OP D Tel: 01494 526867 MKB Care OP Bradbury House Windsor End, Beaconsfield HP9 2JW Croft, The Tel: 01494 671780 MKB Care OP SI The Penningtons, Chestnut Lane, Amersham HP6 6EJ Tel: 01494 732500 OP D PD SI Burlington Hall Care home Advert page 32 9 Station Road, Woburn Sands MK17 8RR Tel: 01908 289700 OP D Culwood House Advert page 30 residential home for the elderly 130 Lye Green Road, Chesham HP5 3NH Carey Lodge Tel: 01494 771012 MKB Care OP D SI Church Street, Wing LU7 0NY Tel: 01296 689870 MKB Care Advert page 30 OP D Epilepsy Society Croft Cottage 17 Rickmansworth Lane, Chalfont St Peter, Chalk Leys Gerrards Cross SL9 0JY Advert page 18 119 High Street, Great Missenden HP16 0BB Tel: 01494 601374 MKB Care PD LDA YA Tel: 01494 863051 MKB Care OP Advert page 30 Epilepsy Society Greene House Chesham Lane, Chalfont St Peter, Chartridge Lane, 69 Gerrards Cross SL9 0RJ Advert page 18 69 Chartridge Lane, Chesham HP5 2RG Tel: 01494 601374 MKB Care PD LDA YA Tel: 01494 810117 MKB Care LDA Advert inside front cover Epilepsy Society Micholls House Cheriton Care home Chesham Lane, Chalfont St Peter, 9 Stubbs Wood, Chesham Bois, Amersham HP6 6EY Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 726826 MKB Care OP D PD SI Tel: 01494 601374 MKB Care PD LDA

Cherry Garth Epilepsy Society Milton House Orchard Way, Holmer Green HP15 6RF Chesham Lane, Chalfont St Peter, Tel: 01494 712689 Advert page 30 OP D PD MH SI Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 601374 MKB Care OP PD Cherry Tree House 49 Dobbins Lane, Wendover, Aylesbury HP22 6DH Epilepsy Society Morton House Tel: 01296 623350 MKB Care OP Chesham Lane, Chalfont St Peter, Chesham Bois Manor Gerrards Cross SL9 0RJ Amersham Road, Chesham HP5 1NE Tel: 01494 601374 MKB Care PD LDA YA Tel: 01494 783194 MKB Care OP D Advert page 18

Chestnuts, The Epilepsy Society Russell House Lavric Road, Aylesbury HP21 8JN Chesham Lane, Chalfont St Peter, Tel: 01296 414980 MKB Care OP D PD SI Gerrards Cross SL9 0RJ Advert page 18 Advert page 32 Tel: 01494 601374 MKB Care PD LDA YA

V i s i t www.carechoices.co.uk for further assistance with your search for care 31

Care homes continued fArnHAM CoMMon HoUSe niCHolAS HoUSe Beaconsfield Road, Farnham Common,Slough SL2 3HU 147 Lent Rise Road, Burnham, Slough, Berkshire SL1 7BN Tel: 01753 669900 MKB Care op d Tel: 01753 856466 advert page 30 op d old SCHool HoUSe, tHe HAMilton HoUSe CAre HoMe Thame Road, Longwick Princes, West Street, Buckingham MK18 1HL Risborough HP27 9SF Tel: 01280 813414 MKB Care op Tel: 01844 343620 op d advert page 30 orCHArd, tHe

HArriAS HoUSe reSidentiAl CAre HoMe 56 High Street, South Stewkley, Hedgerley Lane, Beaconsfield HP9 2SD Leighton Buzzard LU7 0HR Tel: 01494 674204 MKB Care op Tel: 01525 240240 MKB Care op HolMerS HoUSe Holmers Farm Way, Cressex Road, penley grAnge High Wycombe HP12 4PU Marlow Road, Stokenchurch HP14 3UW Tel: 01494 769560 MKB Care op dpdsi Tel: 01494 483119 MKB Care lda advert page 32 advert inside front cover prAtt HoUSe iCKnield CoUrt Quill Hall Lane, Amersham HP6 6LU Berryfield Road, Princes Risborough HP27 0HE Tel: 01494 722940 op Tel: 01844 275563 MKB Care advert page 30 op d rApleA CAre HoMe Keep Hill reSidentiAl HoMe Farthing Green Lane Stoke Poges SL2 4JQ 17 Keep Hill Drive, High Wycombe HP11 1DU Tel: 01753 644459 op d Tel: 01494 528627 op rAynerS reSidentiAl CAre HoMe liMe tree CoUrt ltd Weedon Hill, Hyde Heath, Amersham HP6 5UH Church Street, Twyford MK18 4EX Tel: 01494 773606 MKB Care op d Tel: 01296 730556 MKB Care op d lindenS, tHe roCK HoUSe reSidentiAl CAre HoMe Stoke House, Stoke Road, Stoke Hammond MK17 9BN Austenwood Lane, Chalfont St Peter SL9 9DF Tel: 01753 882194 MKB Care Tel: 01908 371705 MKB Care op op d mh little oAKS reSidentiAl HoMe rUSHyMeAd reSidentiAl CAre HoMe Daws Lea, High Wycombe HP11 1QG Tower Road, Coleshill, Amersham HP7 OLA Tel: 01494 446878 MKB Care op Tel: 01494 727738 MKB Care op d

MAriA reSidentiAl HoMe Sir AUBrey wArd HoUSe Silver Birches, Kendalls Close, High Wycombe HP13 7NJ Prospect Road, Marlow SL7 2PJ Tel: 01494 530042 op d Tel: 01628 890150 MKB Care op d MeAdowSide reSidentiAl HoMe advert page 30 202 Little Marlow, Road Marlow SL7 1HX St leonArdS CAre HoMe Tel: 01628 898068 MKB Care op 86 Wendover Road, Aylesbury HP21 9NJ Milton CoUrt CAre Centre Tel: 01296 337765 MKB Care op d Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD StoneHill HoUSe Tel: 01908 699555 MKB Care op d pd ya 106 Churchway, Haddenham HP17 8DT advert page 17 Tel: 01844 290028 op

V i s i t www.carechoices.co.uk for further assistance with your search for care 33       www.westgatehealthcare.co.uk      

 Looking for quality care?   Hampden Hall Care Centre Tamarisk Way, Weston Turville, Aylesbury, Bucks, HP22 5ZB   01296 616 600  [email protected]                       

The Care Employer Award Winner

The Frontline Leader Award Winner

Care homes continued

Sunrise of beaconsfield ltd White Plains Care Home 30-34 Station Road, Beaconsfield HP9 1AB Tilehouse Lane, Denham UB9 5DE  Tel: 01494 739602 OP D Tel: 01895 832190 MKB Care OP D   Swan House Willow, The  High Street, Winslow MK18 3DR 110 Chartridge Lane, Chesham HP5 2RG   www.westgatehealthcare.co.uk Tel: 01296 711400 MKB Care OP D PD SI Tel: 01494 773451 MKB Care OP  Advert page 32  Windsor Lodge care home  Swarthmore Housing Society Ltd  Windsor Road, Gerrards Cross SL9 8SS  31 Marsham Lane, Gerrards Cross SL9 8HB Tel: 01753 662342 MKB Care OP  Tel: 01753 885663 MKB Care OP Advert page 30  White Hill House Looking for quality care? Residential Home for the elderly Woodlands Park care centre  128 White Hill, Chesham HP5 1AR Aylesbury Road, Great Missenden HP16 9LS  Tel: 01494 782992 MKB Care OP D SI Tel: 08444 725138 OP D PD MH SI Hampden Hall Care Centre Tamarisk Way, Weston Turville, Aylesbury, Bucks, HP22 5ZB  Care homes with nursing  01296 616 600 Austenwood Nursing Home caton house Nursing Home  [email protected] 29 North Park, Chalfont St Peter, 37 Epsom Grove, Bletchley,  Gerrards Cross SL9 8JA Buckinghamshire MK3 5NR  Tel: 01753 890134 MKB Care OP Tel: 01908 630670 OP D PD MH SI  Advert page 36 Chalfont Lodge  Avondale Care Home Denham Lane, Chalfont St Peter SL9 0QQ  Gatehouse Road, Aylesbury HP19 8EH Tel: 01753 468147 OP D PD YA  Tel: 01296 438032 OP D Advert page 36  Advert page 39  Chandos Lodge Nursing Home  Brendoncare Chiltern View Blackpond Lane, Farnham Common, St John’s Drive, Stone Aylesbury HP17 8PP Slough SL2 3ED   Tel: 01296 747463 MKB Care OP D MH Tel: 01753 643224 OP  Advert page 39 Cherry Tree Nursing Home

 Bledlow Road, Saunderton, Brook House  28 The Green, Wooburn Green HP10 0EJ Princes Risborough HP27 9NG Tel: 01844 346259   Tel: 01628 528228 MKB Care OP MKB Care OP   Advert inside front cover Chiltern Court Care Home  Aylesbury Road, Wendover, Aylesbury HP22 6BD Burnham Lodge  Tel: 01296 625503 Parliament Lane, Burnham SL1 8NU OP  Advert page 30 Tel: 01628 667345 MKB Care OP   Advert page 36 Chiltern Grange Care Home Ibstone Road, Stokenchurch, High Wycombe HP14 3GG Catherine Court Nursing Home Cressex Road, High Wycombe HP12 4QF Tel: 01494) 482104 OP D YA Tel: 01494 524850 Advert page 39 The Care Employer Award Winner OP D PD LDA MH Advert page 36 continued on page 37 >> The Frontline Leader Award Winner Service op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Mental health Sensory impairment Younger adults People who misuse drugs and alcohol User Bands mh si ya ad MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29 Advertisers are highlighted

V i s i t www.carechoices.co.uk for further assistance with your search for care 35 Catherine Court, High Wycombe The best care is on your doorstep At Catherine Court we ensure that every resident feels listened to, involved and, above all, cared for in the way that’s right for them.

In our warm, welcoming home our experienced care team provides quality nursing and respite care as well as specialist support for people living with Alzheimer’s and other forms of dementia.

Visit us or call today 0333 321 0937 Catherine Court, Cressex Road High Wycombe HP12 4QF careuk.com/catherine-court

Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her Barchester home, we knew • Nursing Care we had found somewhere pretty special. Elegant surroundings, delicious food • Residential Care and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my • Dementia Care part, knowing that she’s safe in the care of such a dedicated and compassionate • Respite Care team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Ashby House Care Home Chalfont Lodge Care Centre Shelburne Lodge Care Home Milton Keynes, Buckinghamshire, MK6 5LS Chalfont St. Peter, Buckinghamshire, SL9 0QQ High Wycombe, Buckinghamshire, HP11 2LJ Tel: 01908 824 932 Tel: 01753 468 147 Tel: 01494 840 343

• Established reputation for Austenwood providing high quality nursing care with dignity and nursing home understanding • Burnham Lodge is a beautiful manor house set in • Safe and secure environment nine acres of landscaped gardens and woodland for 29 residents • Burnham Lodge achieved the highest 3 star rating awarded • Freshly prepared appetising food by the Care Quality Commission for the excellent quality of care provided • Comfortable homely environment • Each room is individually and beautifully decorated, most are en suite and some are equipped with walk in showers • Loyal, friendly & highly trained staff • Short and long term stays available, whether convalescing from an illness, accident or operation, or in need of something more permanent • Engaging activities, hobbies & trips out • Delicious and nutritious meals offered for all dietary needs. Menus are seasonal, we buy British wherever possible and all meals are prepared by a dedicated team on site 29 north Park, Gerrards Cross, Buckinghamshire SL9 8JA Visit www.burnhamlodgecare.com or call 01628 667345 Telephone: 01753 890134 • Web: www.austenwood.co.uk

36 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people Care homes with nursing continued

Chilton House Hulcott Nursing Home Chilton, Aylesbury HP18 9LR The Old Rectory, Hulcott, Aylesbury HP22 5AX Tel: 01844 265200 OP Tel: 01296 488229 OP D

Coombe Lodge Care Home kents hill care Home Nash Lee End, Wendover, Aylesbury HP22 6BH 50 Tunbridge Grove, Kents Hill, Tel: 01296 696944 OP D MH YA Milton Keynes MK7 6JD Advert page 30 Tel: 01908 355900 MKB Care OP D PD SI Denham Manor Ker Maria Care Home Hailings Lane, Denham UB9 5DQ The Retreat Princes, Risborough HP27 0JG Tel: 01844 345474 Tel: 01895 834470 OP D OP D PD MH SI Kingfishers Nursing Home Epilepsy Society Queen Elizabeth House Fieldhead Gardens, Bourne End SL8 5RA Chesham Lane, Chalfont St Peter, Tel: 01628 520020 MKB Care OP Gerrards Cross SL9 0RJ Tel: 01494 601374 MKB Care PD LDA YA Lakeside at Watermead care centre Advert page 18 Brambling, Aylesbury HP19 0WH Tel: 01296 393166 OP Gables Nursing Home, The Advert page 38 123 Wendover Road, Aylesbury HP21 9LW Tel: 01296 423077 MKB Care OP Lent Rise House Coulson Way, Burnham, Slough SL1 7NL Hamilton House Care Home Tel: 01628 550750 MKB Care OP D LDA West Street, Buckingham MK18 1HL Advert page 30 Tel: 01280 813414 MKB Care OP Advert page 30 Leonard Pulham Nursing Home, The Tring Road, Halton, Aylesbury HP22 5PN Hampden Hall Care Centre Tel: 01296 625188 MKB Care OP Tamarisk Way, Weston Turville, Lewin House Aylesbury HP22 5ZB 61 Belgrave Road, Aylesbury HP19 9HP Tel: 01296 616600 MKB Care OP D PD Tel: 01296 397828 MKB Care OP D LDA Advert page 34 Advert page 30 Hazlemere Lodge Maids Moreton Hall Cedar Avenue, Hazlemere HP15 7DW Church Street, Maids Moreton, Buckingham MK18 1QF

Tel: 01494 767800 MKB Care OP D PD SI Tel: 01280 818710 MKB Care OP D PD SI Advert page 32 Advert page 21 Heights, The Mandeville Grange nursing home 5 Langley Close, Downley, High Wycombe HP13 5US 201-203 Wendover Road, Aylesbury HP219PB Tel: 01494 885460 MKB Care OP D LDA Tel: 01296 397512 MKB Care OP Advert page 30 Marguerite Centre, The Hillside The Royal Bucks Hospital, Buckingham Road, Ardenham Lane, Bicester Road, Aylesbury HP19 9AB Aylesbury HP19 8AB Tel: 01296 678800 OP PD Tel: 01296 710011 OP milton court care centre Howard House Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD 8 Vicarage Way, Gerrards Cross SL9 8AT Tel: 01908 699555 MKB Care OP D PD YA Tel: 01753 885258 OP Advert page 17

V i s i t www.carechoices.co.uk for further assistance with your search for care 37 A family run home caring for the elderly Staffed by Registered Nurses and qualified care staff, we offer nursing, respite and palliative care. Rooms available for residential & convalescence.

Brambling, Watermead, T: +44 (0)1296 393 166 Aylesbury HP19 0WH F: +44 (0)1296 393 566 E: [email protected] W: lakesideatwatermeadcarehome.co.uk Care homes with nursing continued

red HoUSe nUrSing HoMe, tHe titHe fArM nUrSing HoMe Main Street, Maids Moreton MK18 1QL Park Road, Stoke Poges SL2 4PJ Tel: 01280 816916 MKB Care op dmh Tel: 01753 643106 MKB Care op dpd SHelBUrne lodge Rutland Street, High Wycombe HP11 2LJ Tel: 01494 840343 op Becket house advert page 36 nursing home

Stone HoUSe nUrSing HoMe Recently refurbished and situated in the 44 Bishopstone Road, Stone Aylesbury HP17 8QX prestigious village of Loughton Tel: 01296 747122 MKB Care op dpd ldasi • 24 hour nursing and residential care, specialising in Alzheimer’s & dementia care in a warm, welcoming environment • Nutritious meals & special diets catered for • Lovely matured gardens SUnnySide nUrSing HoMe • Lift access to all floors • Regular activities and outings 140 High Street, Iver SL0 9QA Pitcher Lane, Loughton, Milton Keynes, Buckinghamshire MK5 8AU Tel: 01753 653920 MKB Care op d Tel: 01908 231981 Email: [email protected] advert inside back cover www.beckethouse-carehome.co.uk

Specialist quality care, expert staff, peace of mind Individual care, for life – that’s BrendonCare You want your loved one to receive the best possible As a purpose-built home, set on one level, with a high ratio of staff specialist care, in an environment that is both safe and to residents, Chiltern View allows your loved one as much freedom stimulating. You want them to enjoy continuity of care, as possible. Our gardens, with their stunning views across the Vale of Aylesbury, our hotel-like choice of meals, and our wide range of even when their needs progress. appropriate activities, events and outings ensure the best possible • BrendonCare Chiltern View Nursing Home is a specialist dementia quality of life for each and every resident. care centre that puts our residents’ wishes at the heart of what we We warmly welcome enquiries about long term, short term do. Our expert and attentive staff tailor every day, every activity and or respite care. Please call 01296 747463 or email every meal to each individual’s needs and desires. [email protected] • As a specialist centre equipped to provide every level of dementia Brendoncare Chiltern View, St John’s Drive, 10856-13719:Care care, Services through to end-of-life, 12/2/13 we make 10:29 the promise Page that 1 Chiltern View Stone, Aylesbury, Buckinghamshire HP17 8PP will be our residents’ home for as long as they want. www.brendoncare.org.uk

✓ Residential care ✓ Nursing care ✓ Dementia care A family run home ✓ Respite care ✓ Tailored activities Homes you will love. Care you will appreciate. and dedicated activities room ✓ Private ensuite caring for the elderly At Porthaven we are proud to have been described as There is, however, another element, and one which bedrooms running the best care homes in the country. makes a difference to all our residents: a positive attitude ✓ Expert care staff to caring and a genuine interest in others. Our homes are beautifully designed, clean and spacious. ✓ Excellent menu Staffed by Registered Nurses and qualified We provide a range of interesting, enjoyable activities You will sense this from the moment you walk in the front ✓ door. It’s unmistakable. Restaurants and and excellent menu of food. private dining care staff, we offer nursing, respite and At our homes we understand the business of caring well, Call your nearest Porthaven Care Home and arrange room offering residential, nursing and dementia care as well as your visit with one of our Home Managers today. ✓ Landscaped palliative care. Rooms available for respite care for those who require a short term stay. We look forward to hearing from you. gardens Avondale Care Home Chiltern Grange Care Home residential & convalescence. Gatehouse Road, Aylesbury HP19 8EH Ibstone Road, Stokenchurch, Bucks Tel: 01296 438032 Find us 1/4 Mile South of Junction 5 M40 Tel: 01494 412020

Brambling, Watermead, T: +44 (0)1296 393 166 www.porthaven.co.uk SHOW SUITES NOW OPEN You’ll like us! Aylesbury HP19 0WH F: +44 (0)1296 393 566 Service op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism E: [email protected] User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol W: lakesideatwatermeadcarehome.co.uk MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29 Advertisers are highlighted V i s i t www.carechoices.co.uk for further assistance with your search for care 39 Index Care homes / Care homes with nursing

Culwood House Residential a Home for the Elderly 31 I Alde House 31 Icknield Court 33 D Austenwood Nursing Home 35 K Avondale Care Home 35 Denham Manor 37 Keep Hill Residential Home 33 B E Kents Hill Care Home 37 Epilepsy Society Bartlett’s Residential Home 31 Ker Maria Care Home 37 Croft Cottage 31 Bradbury House 31 Epilepsy Society Kingfishers Nursing Home 37 Brendoncare Chiltern View 35 Greene House 31 Brook House Nursing Home 35 Epilepsy Society L Burlington Hall Care home 31 Micholls House 31 Lakeside at Watermead Care Home 37 Burnham Lodge 35 Epilepsy Society Milton House 31 Lent Rise House 37 C Epilepsy Society Leonard Pulham Nursing Catherine Court Morton House 31 Home, The 37 Nursing Home 35 Epilepsy Society Lewin House 37 Caton House Nursing Home 35 Queen Elizabeth House 37 Lime Tree Court Ltd 33 Carey Lodge 31 Epilepsy Society Russell House 31 Lindens, The 33 Chalfont Lodge 35 Little Oaks Residential Home 33 Chalk Leys 31 F Chandos Lodge Nursing Home 35 Farnham Common House 31 M Chartridge Lane , 69 31 G Maids Moreton Hall 37 Cheriton Care Home 31 Mandeville Grange Gables Nursing Home, The 37 Cherry Garth 31 Nursing Home 37 Cherry Tree House 31 H Marguerite Centre, The 37 Cherry Tree Nursing Home 35 Hamilton House Maria Residential Home 33 Care Home 33, 37 Chesham Bois Manor 31 Meadowside Hampden Hall Care Centre 37 Residential Home 33 Chestnuts, The 31 Harrias House Milton Court Care Centre 33, 37 Chiltern Court Care Home 35 Residential Home 33 Chiltern Grange Care Home 35 Hazlemere Lodge 37 N Chilterns Manor 31 Heights, The 37 Nicholas House 33 Chilton House 37 Hillside 37 Chilworth House 31 Holmers House 33 O Coombe Lodge Care Home 37 Howard House 37 Old School House, The 33 Croft, The 31 Hulcott Nursing Home 37 Orchard, The 33

40 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people Advertisers are in bold

Rushymead Residential Swarthmore Housing Society Ltd 35 P Care Home 33 Penley Grange 33 T Pratt House 33 S Tithe Farm Nursing Home 39 Shelburne Lodge 39 R Sir Aubrey Ward House 33 W White Hill House Residential Raplea Care Home 33 St Leonards Care Home 33 Home for the Elderly 35 Rayners Residential Stone House Nursing Home 39 Care Home 33 White Plains Care Home 35 Stonehill House 33 Red House Willow, The 35 Sunnyside Nursing Home 39 Nursing Home, The 39 Windsor Lodge Care Home 35 Sunrise of Beaconsfield Ltd 35 Rock House Residential Woodlands Park Care Home 33 Swan House 35 Care Centre 35

Domiciliary providers

A Camquest Ltd 9 E Caremark Eden Care at Home Limited Allied Healthcare High (Aylesbury & Wycombe) 9 Wycombe 9 (Head Office) 9 Carewatch (Mid Bucks) 9 Anchor Integrated Care & Epilepsy Society Domiciliary Carewatch Housing Village 9 Care and Supported Living 9 (South Bucks & North Berks) 9 Appleberry Care 9 Central & South F Aureus Care (Amersham Office) 9 Buckinghamshire 9 Fremantle Connect 9 Chesham Supported Living 9 Aylesbury Prime Care 9 Chiltern Support & Housing 9 Aylesbury Supported G Living Service 9 Chilworth House Gold Hill Homecare 9 Home Care Services Ltd 9 B Choice Support 9 H Bespoke Care At Home 9 Classic Care High Wycombe 10 (Homecare Services Ltd 9 Bluebird Care Highly Skilled Health Cressex Supported living (South Bucks & Slough) 9 and Care Limited 10 Service 9 Bluebird Care Home Care North 10 Crossroads Care (Aylesbury and Wycombe) 9 Buckinghamshire Home Care South 10 Buckinghamshire Domiciliary and Milton Keynes 9 Home Instead Care Agency 9 Senior Care 10 D C Desborough Supported I Campbell’s Private Home Care 9 Living Service 9 ILSCAS – Buckinghamshire 10

V i s i t www.carechoices.co.uk for further assistance with your search for care 41 Index Advertisers are in bold

Domiciliary providers continued

Prime Care Support Limited SSA Quality Care 10 J – Chesham 10 Jasmine Court 10 St James Court 10 R Stepping Stone L Radian Support 10 Independent Living Ltd 10 Living Horizon 10 Rapid Response Service Swan Court 10 M Amersham Hospital 10 Rapid Response Services Stoke T M and KC Personnel Limited 10 Mandeville Hospital 10 Thames Valley

Rapid Response Service Care at Home 11 O Wycombe Hospital 10 Red Kite Home Care 10 U Oxford House Community Care 10 Unique In Care Ltd 11 Risborough Carers Amersham 10 P Universal Care 11 Pelican House S 1st Floor Offices 10 SAGA Homecare Long Crendon 10 W Phoenix Healthcare and Sevacare High Wycombe 10 Westminster Homecare Ltd (Buckinghamshire) 11 Recruitment 10 Simply Together Plan Care Aylesbury 10 (Community Care) Limited 10 Willowmead Court 11

OTHER ADVERTISERS Agincare 15 Centurion Care Maids Moreton Hall 21 Allied Healthcare 7 Inside front cover Porthaven Care Homes 39 Barchester 36 Chiltern Support & Housing 11 PJ Care 18 Protection and Investment Ltd Becket House 39 Epilepsy Society 18 Outside back cover Fremantle Trust 30 Brendon Care 39 Restful Homes Group 17 Burlington Care Homes 30 Four Seasons Health Care 30 Trustworth Inside back cover Buckinghamshire County Heritage Care 32 Partnership 23 Council 24 Langley Nursing Home Westgate Healthcare 34 Care UK 36 Inside back cover Universal Care 11

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-47-8 Ref. No: 4001/Buckinghamshire8/0313. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Buckinghamshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Group Sales Manager: David Werthmann. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Bartlett, Emeka Johnson , Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designers: Nick Cade. Assistant Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

42 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people “We care...... and it shows”

“Our residents are a mirror of ourselves should we reach old age. They have been entrusted to our care and we accept that trust. We resolve to give them the patience, love and understanding we would like to receive for ourselves.”

• Family owned & oriented nursing homes established since 1984 • Hands on Managers who are directly involved in the care of the residents • Highly trained and committed staff • Varied & wide ranging activities programme • 24 hour nursing and dementia care

Sunnyside Nursing Home Langley Nursing Home 140 High Street, 44 Langley Road, Iver, Bucks, SL0 9QA Slough, Berks, SL3 7AD Tel: 01753 653920 Tel: 01753 676500

Web: www.trustworth.co.uk Email: [email protected] Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our Please send me information about website www.pil.uk.com for Protection & Investment Ltd and the more information. If you services it provides for Long Term Care Planning prefer you can email [email protected], or simply Name...... cut out and return the attached Address...... coupon......

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