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Transcription of How to Plan a Successful Visit for Patrons With DCA March Accessibility Webinar Florida Division of Cultural Affairs and VSA March 27, 2013 12:00 p.m. EST CaptioninG Provided By: Vicki Johnson, CRR, CCP, CBC Realtime Communication Services, Inc. Tampa, Florida 33656 813-814-7736 phone [email protected] Communication Access Realtime Translation (CART) is provided in order to facilitate communication accessibility and may not be a totally verbatim record of the proceedings. How to Plan a Successful Visit for the Hearing Impaired. >> Maureen: Good morninG. This is Maureen McKloski of the Cultural Affairs division. >> Good morninG, Maureen. This is Anna Glenn. >> Maureen: Good morninG, Anna, nice to have you with us this morninG. >> Marian: Terry, this is Marian askinG a question. I'm not sure if Maureen has asked you. Yesterday, we were talkinG about listeninG devices in the theater. We didn't know how, when you have a cochlear implant, how that works for you. >> Terry: How that works for me. Well, Marian, I still use captioninG. >> Marian: Okay. >> Terry: It has devices that will hook up to my cochlear, but I'm still, as my brain still tries to recoGnize lanGuaGe, I’m still traininG -- the brain is still beinG trained. I go -- for instance, there is a movie theater here that captions everything. They have glasses that will caption even in 3D. So every single movie they have at the Governor's Square is captioned. I Go to the theaters in London like the Open Air and National that have captioninG. Here, there is only one theater that has captioninG so I Go to our theater. >> Marian: Okay. Thanks! >> Maureen: Good morninG, Vicki. Vicki is with us and transcribinG. >> CART provider: Good morninG. >> Terry: So, Maureen, you will remind everybody to introduce themselves before they speak? >> Maureen: Yes, ma'am. >> Maureen: Good morninG, Brian, nice to have you with us today. >> Brian: A pleasure. >> Maureen: We are providinG open captioninG services. This is provided by the VSA and the Division of Cultural Affairs from Realtime Communication Services. Vicki Johnson will be transcribinG today. We will have, in order of speakers: Marian Winters, the Executive Director of the VSA Florida coverinG definitions and StrateGies. We will then have Brian Hersh, Education and Outreach Director for the Asolo Repertory Theatre from Sarasota speakinG. We will have Anna Glenn, the curator of public programs, Museum of Fine Arts in St. PetersburG. Then we will have Terry Galloway from the Mickey Faust Club in Tallahassee. Then, I will be doinG Tools and Statistics. This is Maureen McKloski from the Florida Division of Cultural Affairs. We will also have a question and answer period. If we do not have time to answer all the questions, we will do them in an e-mail after the Webinar is concluded. You can always feel free to e-mail or call me with any questions that you have reGardinG this or any other accessibility issue. You can call me or e-mail me or fax. The Communication Access Realtime Translation accommodation is provided by Tess Crowder of Realtime Communication Services and Vicki Johnson is here with us today doing the transcribing. The provision of an effective CART accommodation using CART depends not only on the skill of the CART provider, but also on the ability of the CART provider to hear what every speaker is sayinG. Please speak slowly and clearly. In addition, speakers must identify themselves every time they speak, so the CART provider can identify them to the remote listeners. Our goal for this series is to provide you with the resources and information needed to create successful implementation and experiences for your orGanization and broaden the outreach to your community. Accessibility Webinars are to provide you with the information and resources reGardinG marketinG, statistics, for media and board members, tools and real stories from real people. Remember, that the first step in building audiences and engaGing the community is to insure that the facility and proGrams welcome people with disabilities. We would remind you to speak aGain slowly and clearly and identify yourself each time you speak. We will begin with Marian Winters and we appreciate everyone joininG us today. >> Tim: This is Tim Storhoff, the information specialist here at the division, so I'm kind of watchinG the tech aspect and I'll be able to answer questions in the chat box as they come up. Marian, I will hand over control of the Power Point to you now. >> Marian: That's scary, Tim, thank you. And thank you, Maureen. I apologize up front for my voice, but I've got this cough that's going around and luckily, we're not in the same room. So it is a pleasure to be here today. I want to just briefly Go through some of the best practices for the population of people who are hard of hearinG or who are deaf. So, the population is hard to picture because havinG a hearing loss isn't always something that you recognize riGht away. So, briefly, here are some pictures just to go throuGh, that miGht be people who are -- who have hearing loss or not. I just wanted us to think about the population. These performers actually do have a hearinG loss and they're from China. They performed at a VSA festival in D.C. a couple years aGo. What the whole purpose of this discussion is, for us not to be like this younG man in the picture, lookinG at nothinG and not understanding what he's doing. So for the terminoloGy, hard of hearinG are individuals who have usable residual hearing or use hearing aids to amplify sound. Deaf individuals have little or no usable residual hearinG. The statistics say there are about 10.3 million people who have hearing impairments or 3.5 in the national population. Florida reports about 680,000 individuals. And it ranGes from a brief hearinG loss from mild to profound. Some people can hear certain sounds while others miGht not be able to hear anything. It's a population that has quite a ranGe of abilities. I want to briefly go throuGh some of the tips when you're workinG with someone identified as havinG a hearinG loss or who is deaf. You need to try and Get the person's attention tactfully. You can wave your hand. Sometimes people suGGest tappinG them on their shoulder but sometimes other people say that's not appropriate. I think you find that out when you work with that person, or flash the liGht. When you look directly at the person who is speakinG, if you're using a siGn languaGe interpreter, speak directly to the person who is deaf, not the interpreter. That shows respect for the person and the interpreter knows where to position themselves in order to do their job correctly. If you position yourself so that the object beinG discussed, this is for visual art museums is between you and the interpreter and within the line of sight of the patron. Be careful that you make sure that you face the light source rather than the patron facinG the liGht source. When you're giving a tour or you're walking around your facility and you have patrons who are hard of hearinG, try not to Give out any information to patrons when travelinG between the exhibits. Be a lively speaker, use facial expressions. Rephrase rather than repeat and don't assume that someone with a hearinG aid can hear you. You still have to follow the best practice tips even when you know that person uses a hearinG aid. When we speak to individuals, we speak under many different environments. One-on-one with the individual, there's an informal Group meetinG and there are formal meetings, in a classroom or in the performing arts or at parties or restaurants. DependinG on the kind of place, or your environment, it depends on some of the tips you miGht want to use. I'll speak for a few minutes on presentations, when you give a presentation and you have someone who is hearinG-impaired. Best practice would be to assume that there miGht be someone in the audience who is hearinG-impaired because oftentimes people don't let you know that they do have a hearinG impairment. The best practice would be to take turns speakinG, no two or more people speaking at the same time. Prepare an agenda prior to the meetinG so people who can Get a copy of what the discussion is GoinG to be about. Follow the agenda, have materials in writing. Have a note taker and in our instance today, we're havinG our CART reporter and thank you very much for that. Send out a written summary of the meeting and repeat questions asked by the audience and reemphasize, repeat main points. These are pretty Good any time we Give a presentation. You need to project your communication, don't shout, and speak clearly at a moderate pace; don't hide your mouth, chew food, gum or smoke while you're talking. If you're speaking with a microphone, try to have the microphone not hide your lips because some people will continue to read lips and they will need to see your lips. So you have to position yourself correctly with the microphone. It's okay to rephrase if you are not understood. Try not to use the same language, but it is okay to rephrase. It's also okay to communicate with a pencil and paper, if need be.
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