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You’re all winners! One step at a time Are you tough enough? Our spread has photos of Join Isobel Milligan and get By applying her medical skills, everyone involved in our Staff fit. There’s a whole ‘world’ of nurse Trudi Marshall took on Awards ceremony (p4-5) walking to enjoy (p6-7) the SAS and won (p20) July/August 2017 www.thepulse.scot.nhs.uk thepulse UNDER SEIGE BUT STILL DELIVERING... Twin girls arrived safely amid global IT turmoil (p14-15) 02 STAFF NEWS 03 thepulse PATIENT Beat your Contents MORTALITY own targets Staff awards 4-5 Healthy working lives 6-7 Community health 10-11 AT OUR SITES Cyber attack 14-15 iMatter 16 REDUCES Retirals 19 Spotlight 20 On track to achieve new target NHS Lanarkshire continues its HSMR is one measurement tool excellent work to reduce hospital that compares a hospital’s mortality standardised mortality ratios (HSMR). ratio with the overall average ratio. 06 HEALTHY WORKING LIVES 07 All journeys begin with a single step - for fitness fans who’ve completed ‘California’, ‘Japan’ CALIFORNIA is now on the horizon... Recently published figures on HSMR The HSMR model was revised after DREAMIN’ HELPS ISOBEL GET FIT! Staff across the organisation became show that all three acute hospital 31 December 2015, with a new more active thanks to a challenge which saw them compete to virtually trek across “My job usually sees me California. sitting at my desk for The ‘Walk California’ challenge saw teams of up to five take part in a six-week challenge the majority of the day. There’s a ‘world’ to track their steps so see how far they could walk. However, I now make One participant was administrator Isobel sure to get up at breaks of ways to keep fit Milligan, who won a FitBit from Healthy Working Lives (HWL) after completing their in Lanarkshire are ahead of plan in target reduction of a further 10 per and go for a walk. Around 2500 members of all staff of all levels of fitness lifestyle survey. staff had their say on their and established the first Isobel says that, by winning her FitBit and health, safety and wellbeing corporate ‘walking challenge’ walked between five and seven miles a day.” taking part in the walking challenge, she is at work. to be delivered across NHS beginning to change her life for the better. The challenge had such a positive impact The recent Healthy Working Lanarkshire as a whole. on Isobel that she decided to quit smoking Isobel said: “I was looking to lose weight and Lives (HWL) survey saw “Walk California seems to to increase her ability to walk. get more active. I had asked for a FitBit from more than 20 per cent of have sparked an interest in my husband for Christmas, but ended up She added: “I now have breath to walk staff giving their feedback on many staff and we had 845 being really lucky and winning one instead. further and I haven’t needed to use my the amount of information, people register to take part “When I spotted the Walk California inhaler since I stopped smoking. It’s a support and opportunities and 189 teams joining to meeting the new Scottish Government cent reduction from January 2014 challenge, I was quick to sign up. I didn’t massive change for me.” available to them to stay walk over two million steps have a team to participate with so I decided Isobel’s motivation has even rubbed off on healthy and happy at work. together. to run with it on my own. her husband who has joined her on her The survey showed that, “The real challenge, however, “My job usually sees me sitting at my desk healthy campaign. while many staff are aware is to continue to support for the majority of the day. However, I now Isobel added: “Since winning the FitBit, I of everything that there is to those who have engaged in make sure to get up at breaks and go for a have lost seven and a half pounds. Now that offer, some of us were not ‘Walk California’ this time walk. the challenge is over, I am determined to sure of how to access them. round to continue to walk “During the challenge, I doubled the keep my level of fitness up. Gillian Archibald, healthy recommendations for and to encourage those who number of steps that I normally did and “It has helped me to change my life.” working lives manager, physical activity levels of at haven’t to take part in the next target of a further 10 per cent reduction said: “One of the most least 150 minutes of moderate one.” to December 2018. All three NHS significant results of the intensity activity a week. Look out for the next survey demonstrated that a “As a result we wanted to challenge in September – The large number of respondents introduce an opportunity that Jewels of Japan. Registration Mental health staff guides developed were not meeting current was simple and inclusive for opens late August. Staff responses to the Healthy Working Lives “These handy guides give details of both on-line (HWL) survey will play a key role in helping NHS support and contact numbers for local stress Lanarkshire to maintain its HWL Gold Award over control classes, which are available for all.” the next three years. Step it up - All in moderation - The managers guide focuses on policies that by December 2018. Through the survey, staff highlighted a number of support staff, occupational health referral and areas where they would like further information. guidance on how to support a staff member 10,000 is all it takes 10 mins at a time Lanarkshire hospitals are on course to One of these areas was around mental health issues. returning to work following a period of absence. Over a week, activity should add Lesley Mackay, HWL advisor said: “From time to The leaning guide gives a quick overview of some 10,000 steps per day can lead time, we all need some extra practical support or of the available awareness sessions and online to weight loss when combined with up to at least 150 minutes (2 ½ reassurance from our colleagues or our managers. learning that can be accessed. a healthy diet. Aim for that target hours) of moderate intensity activity in bouts of 10 minutes “HWL have developed both a ‘staff and managers The guides can be accessed through the Healthy but remember every step counts. support guide’ and a ‘learning guide’ which give Working Lives FirstPort page and are also Try to increase your total daily. You or more. 80% of respondents staff key information on where they can access appendices to the recently revised Stress and will get there. Good Luck! stated they did not meet these mental health support services. Mental Wellbeing Policy. recommendations, where only 20% reported they did. Dr Iain Wallace, medical director, said: achieve this. “All of our staff should be very proud The most recent HSMR figures 14 STAFF HEROICS 15 Babies don’t take heed of cyber attacks: Cheryl and Scott’s of their efforts to reduce mortality daughters arrived right in the All in a day’s work middle of the incident show that Wishaw General Hospital for maternity team CYBER ATTACK Bellshill couple Cheryl McNulty and Scott Wright welcomed their twin daughters into the world on Saturday morning, in Staying ahead of the hackers the midst of the cyber attack that hit NHS Lanarkshire’s IT system. Details have emerged of how NHS Cheryl said: “Early on Saturday morning I had a heavy bleed Lanarkshire staff and partners and enhance patient safety in our and the decision was taken to deliver the babies early. embarked on a heroic team effort to “The whole team came together to deliver my babies. There ensure patient care and safety - in was no sense of panic. Everyone knew their role and I felt defiance of global hackers. managed 22.2 per cent, Hairmyres completely safe. At NHS Lanarkshire, a specially “I had a caesarean section under general anaesthetic and assembled strategic group, led by chief the babies were taken to the neonatal unit after they were executive Calum Campbell, quickly born. made the decision around 4pm to “When I saw them I was overcome. The babies weren’t in take preventative action to contain the neonatal for long; they were back beside me that day in damage by closing down computer time for our evening visitors.” hospitals. systems. Cheryl added: “The staff were absolutely brilliant. If they Staff throughout the organisation, hadn’t explained to me about the cyber attack, I wouldn’t including North and South Lanarkshire’s have been aware that there were any issues. Hospital had a 17.3 per cent reduction Health and Social Care Partnerships, “From my point of view, it didn’t have any impact on my displayed formidable team spirit to Calum Campbell chief executive patient experience at all. deliver care and ensure patient safety - department has gone above and beyond despite the vast challenges created by the and worked tirelessly throughout the lockdown. weekend to restore critical systems and “If they hadn’t explained to At the centre of the effort was a tireless secure the IT infrastructure. team of in-house IT professionals, who “We maintained access to all three worked round the clock – sacrificing me about the cyber attack, Lanarkshire emergency departments personal commitments and defying “Together we have introduced a throughout the weekend, for example, fatigue – to restore vital systems.

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