You’re all winners! One step at a time Are you tough enough? Our spread has photos of Join Isobel Milligan and get By applying her medical skills, everyone involved in our Staff fit. There’s a whole ‘world’ of nurse Trudi Marshall took on Awards ceremony (p4-5) walking to enjoy (p6-7) the SAS and won (p20)

July/August 2017

www.thepulse.scot.nhs.uk thepulse

UNDER SEIGE BUT STILL DELIVERING... Twin girls arrived safely amid global IT turmoil (p14-15) 02 STAFF NEWS 03

thepulse PATIENT Beat your Contents MORTALITY own targets Staff awards 4-5 Healthy working lives 6-7 Community health 10-11 AT OUR SITES Cyber attack 14-15 iMatter 16 REDUCES Retirals 19 Spotlight 20 On track to achieve new target NHS Lanarkshire continues its HSMR is one measurement tool excellent work to reduce hospital that compares a hospital’s mortality standardised mortality ratios (HSMR). ratio with the overall average ratio. 06 HEALTHY WORKING LIVES 07

All journeys begin with a single step - for fitness fans who’ve completed ‘California’, ‘Japan’ CALIFORNIA is now on the horizon... Recently published figures on HSMR The HSMR model was revised after DREAMIN’ HELPS ISOBEL GET FIT! Staff across the organisation became show that all three acute hospital 31 December 2015, with a new more active thanks to a challenge which saw them compete to virtually trek across “My job usually sees me California. sitting at my desk for The ‘Walk California’ challenge saw teams of up to five take part in a six-week challenge the majority of the day. There’s a ‘world’ to track their steps so see how far they could walk. However, I now make One participant was administrator Isobel sure to get up at breaks of ways to keep fit Milligan, who won a FitBit from Healthy Working Lives (HWL) after completing their in Lanarkshire are ahead of plan in target reduction of a further 10 per and go for a walk. Around 2500 members of all staff of all levels of fitness lifestyle survey. staff had their say on their and established the first Isobel says that, by winning her FitBit and health, safety and wellbeing corporate ‘walking challenge’ walked between five and seven miles a day.” taking part in the walking challenge, she is at work. to be delivered across NHS beginning to change her life for the better. The challenge had such a positive impact The recent Healthy Working Lanarkshire as a whole. on Isobel that she decided to quit smoking Isobel said: “I was looking to lose weight and Lives (HWL) survey saw “Walk California seems to to increase her ability to walk. get more active. I had asked for a FitBit from more than 20 per cent of have sparked an interest in my husband for Christmas, but ended up She added: “I now have breath to walk staff giving their feedback on many staff and we had 845 being really lucky and winning one instead. further and I haven’t needed to use my the amount of information, people register to take part “When I spotted the Walk California inhaler since I stopped smoking. It’s a support and opportunities and 189 teams joining to meeting the new Scottish Government cent reduction from January 2014 challenge, I was quick to sign up. I didn’t massive change for me.” available to them to stay walk over two million steps have a team to participate with so I decided Isobel’s motivation has even rubbed off on healthy and happy at work. together. to run with it on my own. her husband who has joined her on her The survey showed that, “The real challenge, however, “My job usually sees me sitting at my desk healthy campaign. while many staff are aware is to continue to support for the majority of the day. However, I now Isobel added: “Since winning the FitBit, I of everything that there is to those who have engaged in make sure to get up at breaks and go for a have lost seven and a half pounds. Now that offer, some of us were not ‘Walk California’ this time walk. the challenge is over, I am determined to sure of how to access them. round to continue to walk “During the challenge, I doubled the keep my level of fitness up. Gillian Archibald, healthy recommendations for and to encourage those who number of steps that I normally did and “It has helped me to change my life.” working lives manager, physical activity levels of at haven’t to take part in the next target of a further 10 per cent reduction said: “One of the most least 150 minutes of moderate one.” to December 2018. All three NHS significant results of the intensity activity a week. Look out for the next survey demonstrated that a “As a result we wanted to challenge in September – The large number of respondents introduce an opportunity that Jewels of Japan. Registration Mental health staff guides developed were not meeting current was simple and inclusive for opens late August. Staff responses to the Healthy Working Lives “These handy guides give details of both on-line (HWL) survey will play a key role in helping NHS support and contact numbers for local stress Lanarkshire to maintain its HWL Gold Award over control classes, which are available for all.” the next three years. Step it up - All in moderation - The managers guide focuses on policies that by December 2018. Through the survey, staff highlighted a number of support staff, occupational health referral and areas where they would like further information. guidance on how to support a staff member 10,000 is all it takes 10 mins at a time Lanarkshire hospitals are on course to One of these areas was around mental health issues. returning to work following a period of absence. Over a week, activity should add Lesley Mackay, HWL advisor said: “From time to The leaning guide gives a quick overview of some 10,000 steps per day can lead time, we all need some extra practical support or of the available awareness sessions and online to weight loss when combined with up to at least 150 minutes (2 ½ reassurance from our colleagues or our managers. learning that can be accessed. a healthy diet. Aim for that target hours) of moderate intensity activity in bouts of 10 minutes “HWL have developed both a ‘staff and managers The guides can be accessed through the Healthy but remember every step counts. support guide’ and a ‘learning guide’ which give Working Lives FirstPort page and are also Try to increase your total daily. You or more. 80% of respondents staff key information on where they can access appendices to the recently revised Stress and will get there. Good Luck! stated they did not meet these mental health support services. Mental Wellbeing Policy. recommendations, where only 20% reported they did. Dr Iain Wallace, medical director, said: achieve this. “All of our staff should be very proud The most recent HSMR figures

14 STAFF HEROICS 15

Babies don’t take heed of cyber attacks: Cheryl and Scott’s of their efforts to reduce mortality daughters arrived right in the All in a day’s work middle of the incident show that Wishaw General Hospital for maternity team CYBER ATTACK Bellshill couple Cheryl McNulty and Scott Wright welcomed their twin daughters into the world on Saturday morning, in Staying ahead of the hackers the midst of the cyber attack that hit NHS Lanarkshire’s IT system. Details have emerged of how NHS Cheryl said: “Early on Saturday morning I had a heavy bleed Lanarkshire staff and partners and enhance patient safety in our and the decision was taken to deliver the babies early. embarked on a heroic team effort to “The whole team came together to deliver my babies. There ensure patient care and safety - in was no sense of panic. Everyone knew their role and I felt defiance of global hackers. managed 22.2 per cent, Hairmyres completely safe. At NHS Lanarkshire, a specially “I had a caesarean section under general anaesthetic and assembled strategic group, led by chief the babies were taken to the neonatal unit after they were executive Calum Campbell, quickly born. made the decision around 4pm to “When I saw them I was overcome. The babies weren’t in take preventative action to contain the neonatal for long; they were back beside me that day in damage by closing down computer time for our evening visitors.” hospitals. systems. Cheryl added: “The staff were absolutely brilliant. If they Staff throughout the organisation, hadn’t explained to me about the cyber attack, I wouldn’t including North and South Lanarkshire’s have been aware that there were any issues. Hospital had a 17.3 per cent reduction Health and Social Care Partnerships, “From my point of view, it didn’t have any impact on my displayed formidable team spirit to Calum Campbell chief executive patient experience at all. deliver care and ensure patient safety - department has gone above and beyond despite the vast challenges created by the and worked tirelessly throughout the lockdown. weekend to restore critical systems and “If they hadn’t explained to At the centre of the effort was a tireless secure the IT infrastructure. team of in-house IT professionals, who “We maintained access to all three worked round the clock – sacrificing me about the cyber attack, Lanarkshire emergency departments personal commitments and defying “Together we have introduced a throughout the weekend, for example, fatigue – to restore vital systems. I wouldn’t have been aware working closely with Scottish Ambulance and Monklands Hospital achieved 16.1 Staff from the frontline, as well as many Service and NHS Greater Glasgow and that there were any issues.” in support roles, also played a crucial role Clyde. A new walking activity has encouraged in setting up and running contingency “Whilst staff worked around the clock plans. we acknowledge some patients had “I couldn’t say a bad word about the care that I received. It As a result of the collective efforts, operations and appointments cancelled. was such a positive experience.” significant progress has been made and We sincerely apologise for any Amanda Kennet, senior midwife for inpatients, said: “In the vast majority of outpatient clinics inconvenience and we are endeavouring maternity services, we are used to working in high stress and planned operations went ahead as to rearrange these now. situations and always aim to deliver good quality care no range of initiatives and improvement normal on Monday 15 May. “I’m incredibly proud of all staff and matter the circumstances Calum Campbell said: “All staff groups partners for the team effort and “It doesn’t matter what comes along, we pull together per cent reduction. have shown outstanding commitment. resilience shown to overcome the many and deal with it. You can’t break the staff. We do this people in North Lanarkshire to get active. Family thanks “In particular, it should be recognised local challenges that were thrown up by job because we love people and our patients are our priority.” out of hours GP that NHS Lanarkshire’s eHealth this significant global incident.” Superhero Robert Hall to the rescue! works which enabled our sustained Safety first Robert Hall is one of the heroic commitment to staying at their Paul O’Neill, of South Lanarkshire Health and IT team who worked tirelessly desks and working to fix the Thanks to GP Social Care Partnership, said: “The overriding to counter the attack on NHS problem. Anyone I phoned for help When Jonathan O’Reilly’s two year old daughter focus over the weekend was patient safety and Lanarkshire’s computers. was ready to muck in right away.” ensuring we were able to provide care for those became unwell on Friday night, he knew he After the incident began on Friday, A sleepless night was followed by a needed help from healthcare staff. Chief Executive, Calum Campbell, requiring medical support, especially via the out he found himself coordinating the 16-hour shift on Saturday. Beat the Street is a free real-life walking of hours services. Jonathan said: “The Out of Hours GP that we response at Hairmyres Hospital in “It wasn’t until about 6pm that “The first priority was to make sure staff were saw was first class and did everything that you East Kilbride, working until after I realised I hadn’t eaten since would expect at our appointment, despite the IT fully aware of what was happening - even midnight. breakfast,” said Robert, who then put challenges. The only noticeable difference was although there was no access to computer impressive performance against the Enterprise architect Robert, 42, from in more long hours on Sunday and that she gave us a hand-written prescription. systems we’d normally use to communicate. Annette also works for the health Monday. East Kilbride, said: “I was supposed “If you weren’t aware that there had been a “That meant picking up the phones, texting and board and was on-call. to be picking up my four-year-old “I didn’t see my daughter for more cyber-attack, you would not have noticed any a lot of face-to-face communication. There was daughter Rachael from nursery “But putting your family life on than 10 minutes over the weekend difference to the service.” a tremendous effort among all staff to get the but I realised that wasn’t going to hold is something you have to but you just have to get on with it word out.” said: “I am extremely pleased with the happen. My mum had to get her do in a situation like this and all in a serious situation like this,” he and cycling game. You earn points and win and take her home because my wife my colleagues showed the same added. national improvement aim. recently published figures. Our clinical prizes by tapping special cards onto sensors “While the majority of deaths in and managerial staff work hard to known as Beat Boxes as you travel around. hospital are classed as being predicted provide the best quality service to our The Beat Boxes were placed on lamp posts due to the condition of the patient patients and these figures show that around North Lanarkshire. Tapping two Beat on admission, reducing mortality Got a story? they are doing an excellent job. Boxes within an hour records your journey. If you have any ideas, stories remains a key priority and we will “I hope they offer added reassurance to To find out more, visit www.beatthestreet. or features you would like to continue to focus on improvements Focussing on patient safety our patients and the communities we and overall improvements me/northlan. You can also win prizes, see see included, or would just like and prioritising the implementation serve about the safety and quality of have contributed to falling your points and your distance travelled, to tell us what you think of the of patient safety measures throughout mortality at our sites watch your team move up the leader board Pulse, please get in touch... our hospitals.” the care provided in our hospitals.” and see how far you travel into space. Fiona O’Dowd Tel: 01698 858 105 Fiona.O’[email protected] Underage alcohol scheme - play your part An award-winning campaign is preparing to launch available to young people in North Lanarkshire geographical spread and potential impact. More people join donor register throughout North Lanarkshire to tackle underage which gives them advice and support on the issue of ‘Under 18s are increasingly accessing alcohol by other North Lanarkshire has seen an increase in the numbers of people on the drinking, antisocial behaviour, crime and violence. alcohol. means, such as asking an adult to buy it for them. Organ Donor Register, with more than 3,000 people joining since the ‘You’re Asking For It’ aims to remind adults that they “It’s very encouraging that an initiative such as this “As summer approaches, school holidays result British Transplant Games were launched last November. should not attempt to purchase alcohol for those is also getting the message through to adults to take in a higher number of under-18s consuming or There are currently a record 124,559 people registered in North under 18. some responsibility and the results from the pilot attempting to consume alcohol and this campaign Lanarkshire. Editorial policy show it is making a huge difference.” It initially took place in Motherwell and Wishaw will help address this.” Each year sees around 30 people in North Lanarkshire receiving an organ As the staff newspaper of NHS in 2015 and achieved a Police Scotland National The impact of the 2015 campaign was exceptional Inspector Alistair Anderson of Police Scotland transplant. Lanarkshire,the Pulse aims to celebrate Excellence Award as a project which made the and contributed to violence across the locality the work and achievements of staff said: “Underage drinking plays a huge part in ‘greatest contribution to policing priorities’ in 2015. dropping by 30 per cent. The games aim to demonstrate the benefits of transplantation, and services. It also shares information antisocial behaviour, crime and violence in our encouraging transplant patients to regain fitness, while increasing public about the changes and issues that affect As well as Police Scotland, the Scottish Alcohol Antisocial behaviour also reduced by 13 per cent and local communities and it is important that we staff at work. We would like to hear your awareness of the need for more people to sign on the NHS Organ Donor thoughts and suggestions about the Industry Partnership, North Lanarkshire Community alcohol-related youth disorder reduced by 21 per cent. work together to tackle the problem and make our Register and discuss their wishes with their families. kind of stories you would like to see in Safety Partnership as well as local retailers in their Gabe Docherty continued: “By limiting the amount of communities safer. the Pulse. Contact Fiona (above) with communities, are also partners. For more information about how you can support the games, visit www. your stories, comments and ideas. alcohol in the community, the public reported 53 per “Please support us in keeping our children safe and britishtransplantgames.co.uk or follow @WHBTG on twitter. NHS Lanarkshire interim director for public health, cent less street drinking offences and we’re delighted play your part in ensuring that your community is Gabe Docherty, added: “There is a host of information the campaign is now gearing up for an even bigger not “asking for it”. 04 STAFF AWARDS 05 YOU MAKE NHS LANARKSHIRE EXCELLENT! Our Winners Chair Award ‘Outstanding Individual in a Clinical Role’ Winner - Eileen Mulholland. Eileen is a health visitor, who is based at the Houldsworth Centre in Wishaw. Runners up: Dr Maximillian Peluso Annette Beat Billy Robertson Gillian Smith Health Records Team (Monklands Hospital) and Richard The ‘Chair Award’ was jointly won by Suzanne MacPhee (Physiotherapy, Wishaw Shields (Occupational Therapist Team Leader for General Hospital). Children and Young People, based in Douglas ‘Outstanding Individual in a Street, Hamilton) and the Wishaw Radiology Non-Clinical Role’ Winner - Fiona Volunteer Service. Russell. Fiona is a secretary in the Neena Mahal, chair of NHS Lanarkshire, said: Psychological Therapies Team at “Through the Chair Award it is a great privilege Carluke Health Centre. Brenda Moran and Chair Award James Brennan For Jonathan Simmons to recognise and celebrate outstanding Runners up: Billy Robertson (Salus Glen Youngman Volunteers contribution made to the work, services and Occupational Health, Beckford people of Lanarkshire. Street) and Lorraine Scott (Human “Suzanne demonstrates excellent qualities of Resources, Law House). care and goes above and beyond to support ‘Outstanding Team’ Winner - children and their families in difficult situations. Learning Disability Physiotherapy She puts herself in the shoes of the families she Team at . works with to provide truly person-centred care Runners up: Medical Day Unit and is held in high regard by all who know her. Community Health Dr Max Peluso (Wishaw General) and Anna Anna McKinnon and Learning “The 47 ladies of The Wishaw Radiology Visiting Team Leah Greenwood Disability Team McKinnon and Leah Greenwood Volunteer Service have provided their service (ISS Domestic and Hostess, since the hospital opened, supporting at least Hairmyres). 100 patients through the X-ray department every day making sure they get to the right place. With ‘Outstanding Care’ Winner - over 400 years of combined service to Wishaw Annette Beat. Annette works in General and Law Hospital, this remarkable team Speech and Language Therapy at of volunteers go the extra mile and we couldn’t Carluke Health Centre. do without them – they are just fantastic! Runners up: Ward 16 at Hairmyres Eileen Mulholland Elaine Rogerson Lorraine Scott Lynsey Drysdale “I would like to pay tribute to all of our staff and Hospital and Dr Gerard Picozzi volunteers for their hard work, commitment and (ENT, Monklands Hospital). dedication.” ‘Outstanding Volunteer’ Winner - James Brennan. James volunteers with the Forensic Mental Health William Cullen Prize Team. The ‘William Cullen Prize’ was jointly won by Runners up: Jonathan Simmons Dr Sue Arnott and Professor Robin Taylor, who Doing a great job every day: our (Ward 10, Wishaw General) and Sam were both recognised by the Royal College winners and runners-up pictured Clarke (Emergency Department, of Physicians of Edinburgh for excellence in Fiona Russell Dr Gerard Picozzi Sam Clarke after the awards ceremony. Ward 16 Hairmyres Medical Day Richard MacPhee Monklands Hospital). service innovation. Unit Team ‘Innovation in Practice’ Winner - Iain Wallace, medical director for NHS Health Records departments across Lanarkshire, said: “Both of these clinicians Hairmyres, Monklands and Wishaw are deserving winners of this award and I am Staff awards raise the bar again as achievements celebrated delighted to see them recognised for the work General Hospitals. Healthcare staff from across Lanarkshire “It was so uplifting and inspiring to that they do to improve patient experience and Runners up: Brenda Moran and Winners recognised for care and commitment care. Glen Youngman (Diabetes Team, were recognised for the inspirational work read the amazing stories, examples, “Dr Arnott is an excellent role model who always Hunter Health Centre) and the that they do in the second annual staff appreciation and respect that came Outstanding Team, Outstanding Care, Campbell, said: “It’s fantastic that we keeps her patients at the centre of everything Community Health Visiting Team awards ceremony. through in the nominations received. Outstanding Volunteer, Innovation in Practice, are now in our second year of the Staff that she does. Her colleagues recognise her (Condorrat and Muirhead). The ceremony, which was held on 17 May, “I would like to express my appreciation Service Improvement, Chair Award and the Awards, building upon the success of for the breadth of her knowledge and her was opened by writer, broadcaster and for the work of all of our staff and ‘Service Improvement’ Winner - William Cullen Prize. last year, to celebrate and recognise the enthusiasm to test new ways of working. “ Gillian Smith. Gillian works in the stand-up comedian Susan Morrison. volunteers for their outstanding work. The awards were sponsored by Healthy achievements and excellent work of our “Professor Taylor is known throughout the bowel screening service at Wishaw It saw staff being rewarded under nine “I would also like to thank the sponsors Working Lives, Let’s Connect, NHS Staff staff and volunteers. organisation for his drive and determination. General. separate award categories. who have kindly supported our event Benefits, Unison and the Royal College of “A total of 386 nominations were received He selflessly gives his own time to spread the Runners up: Lynsey Drysdale The award categories were: Outstanding today and I would like to thank them message about caring for patients at the end of Nursing. - these came in from patients, relatives, (Occupational Therapy, Airdrie) Individual in a Clinical Role, Outstanding on behalf of the board and staff of NHS their life. The dedication he shows to his and Elaine Rogerson (Health Individual in a Non-Clinical Role, NHS Lanarkshire chief executive Calum friends, colleagues and managers. Lanarkshire for their support.” patients is an inspiration to others.” Centre, HMP Shotts). 06 HEALTHY WORKING LIVES 07

All journeys begin with a single step - for fitness fans who’ve completed ‘California’, ‘Japan’ CALIFORNIA is now on the horizon... DREAMIN’ HELPS ISOBEL GET FIT! Staff across the organisation became more active thanks to a challenge which saw them compete to virtually trek across “My job usually sees me California. sitting at my desk for The ‘Walk California’ challenge saw teams of up to five take part in a six-week challenge the majority of the day. There’s a ‘world’ to track their steps so see how far they could walk. However, I now make One participant was administrator Isobel sure to get up at breaks of ways to keep fit Milligan, who won a FitBit from Healthy Working Lives (HWL) after completing their and go for a walk. Around 2500 members of all staff of all levels of fitness lifestyle survey. staff had their say on their and established the first Isobel says that, by winning her FitBit and health, safety and wellbeing corporate ‘walking challenge’ walked between five and seven miles a day.” taking part in the walking challenge, she is at work. to be delivered across NHS beginning to change her life for the better. The challenge had such a positive impact The recent Healthy Working Lanarkshire as a whole. on Isobel that she decided to quit smoking Isobel said: “I was looking to lose weight and Lives (HWL) survey saw “Walk California seems to to increase her ability to walk. get more active. I had asked for a FitBit from more than 20 per cent of have sparked an interest in my husband for Christmas, but ended up She added: “I now have breath to walk staff giving their feedback on many staff and we had 845 being really lucky and winning one instead. further and I haven’t needed to use my the amount of information, people register to take part “When I spotted the Walk California inhaler since I stopped smoking. It’s a support and opportunities and 189 teams joining to challenge, I was quick to sign up. I didn’t massive change for me.” available to them to stay walk over two million steps have a team to participate with so I decided Isobel’s motivation has even rubbed off on healthy and happy at work. together. to run with it on my own. her husband who has joined her on her The survey showed that, “The real challenge, however, “My job usually sees me sitting at my desk healthy campaign. while many staff are aware is to continue to support for the majority of the day. However, I now Isobel added: “Since winning the FitBit, I of everything that there is to those who have engaged in make sure to get up at breaks and go for a have lost seven and a half pounds. Now that offer, some of us were not ‘Walk California’ this time walk. the challenge is over, I am determined to sure of how to access them. round to continue to walk “During the challenge, I doubled the keep my level of fitness up. Gillian Archibald, healthy recommendations for and to encourage those who number of steps that I normally did and “It has helped me to change my life.” working lives manager, physical activity levels of at haven’t to take part in the next said: “One of the most least 150 minutes of moderate one.” significant results of the intensity activity a week. Look out for the next survey demonstrated that a “As a result we wanted to challenge in September – The large number of respondents introduce an opportunity that Jewels of Japan. Registration Mental health staff guides developed were not meeting current was simple and inclusive for opens late August. Staff responses to the Healthy Working Lives “These handy guides give details of both on-line (HWL) survey will play a key role in helping NHS support and contact numbers for local stress Lanarkshire to maintain its HWL Gold Award over control classes, which are available for all.” the next three years. The managers guide focuses on policies that Step it up - All in moderation - Through the survey, staff highlighted a number of support staff, occupational health referral and areas where they would like further information. guidance on how to support a staff member 10,000 is all it takes 10 mins at a time One of these areas was around mental health issues. returning to work following a period of absence. Over a week, activity should add Lesley Mackay, HWL advisor said: “From time to The leaning guide gives a quick overview of some 10,000 steps per day can lead time, we all need some extra practical support or of the available awareness sessions and online to weight loss when combined with up to at least 150 minutes (2 ½ reassurance from our colleagues or our managers. learning that can be accessed. a healthy diet. Aim for that target hours) of moderate intensity activity in bouts of 10 minutes “HWL have developed both a ‘staff and managers The guides can be accessed through the Healthy but remember every step counts. support guide’ and a ‘learning guide’ which give Working Lives FirstPort page and are also Try to increase your total daily. You or more. 80% of respondents staff key information on where they can access appendices to the recently revised Stress and will get there. Good Luck! stated they did not meet these mental health support services. Mental Wellbeing Policy. recommendations, where only 20% reported they did. 08 NHS NEWS 09 FUTURE CARE PLANS ACHIEVE EXCELLENCE Consultation and engagement with patients praised Some of the team working hard to deliver the MRRP business case Plans to improve Lanarkshire’s health to developing local health services. services have been endorsed by the “The final document is the product of Further detail needed Cabinet Secretary for Health and Sport, a great deal of planning by healthcare Shona Robinson. professionals that reflects valuable on Monklands revamp Ms Robinson approved NHS feedback from people across Lanarkshire Work continues to take will deliver the best outcomes Lanarkshire’s healthcare strategy who participated in the consultation place on the business for the population it will serve. ‘Achieving Excellence’ saying: “The Board process. case process for the has made a compelling case for change “The Scottish Government “It puts us in an excellent position to Monklands Replacement which is consistent with national policy remains supportive and continue to evolve and improve our Refurbishment Project and supported by the majority of local to meeting the overall services for the people of (MRRP). stakeholders, including clinical staff, timescales set out in the Initial Lanarkshire. planning partners, local people and their Feedback from Scottish Agreement.” “We are now working to implement Government Health and representatives.” Speaking on a visit to the strategy and will ensure stakeholders Social Care Directorate’s The Cabinet Secretary’s endorsement Monklands Hospital Paul are kept fully informed and involved as Capital Investment Group notes that ‘Achieving Excellence’ has Gray, chief executive for this work progresses.” acknowledges the strength NHS Scotland, said: “I was been developed using detailed analysis of the case however further The goal through ‘Achieving Excellence’ of the current and expected needs of information is required before really excited to hear of the is to shift the balance away from the local population and the process we can proceed to the outline improvements staff are treatment in hospitals. This includes has included meaningful and inclusive business case. making, recognising the engagement and consultation with preventing ill-health in the first instance constraints of the hospital, Calum Campbell, chief stakeholders. and developing enhanced community and their real commitment to executive, said: “The Initial services where people are looked after at improving patient care and The final version had been amended to Agreement has to be home or in homely settings. pathways. take account of the feedback received “It puts us in an excellent consistent with the West of during last year’s public consultation The health strategy is both aligned Scotland Regional Service “It has been a great help to me exercise when nearly 2,000 people to and dependent upon the strategic position to continue to evolve Plan. Also, given the financial to understand the constraints shared their views on the strategy. commissioning plans of the two health and improve our services for challenges facing the NHS staff are working under but NHS Lanarkshire chief executive Calum and social care partnerships. the people of Lanarkshire.” throughout the UK, the also the opportunities they see Campbell said: “We are delighted that For more information visit: www. Scottish Government requires to develop the systems and the Cabinet Secretary has approved the nhslanarkshire.org.uk/Involved/ additional assurance that a processes they have for the approach set out in Achieving Excellence consultation/healthcare-strategy capital investment of this size benefit of the patients.”

From MEWS to NEWS by the end of July ‘Discover’ how you’re performing against peers An important change will take place across NEWS is an evidence-based tool to Plans (HACP). Managers are being invited managers to review procedures and outcomes primary and secondary care on 31 July. support recognition and response of Martin Carberry, consultant nurse uncover the benefits of performance, benchmark are different to those of acute physiological deterioration which critical care, said: “NEWS is based NHS Lanarkshire will adopt the National NSS Discovery- a specialist against ‘peer’ hospitals peers, and what local is recommended by the Royal College of on six physiological measurements Early Warning Score (NEWS) which is service-planning and and services in Scotland, factors influence how these Physicians. that are traditionally recorded in a recommended by the Scottish Patient delivery system. England and Wales, and can be changed to achieve “A universal change over date for all sites patient’s bed chart: respiratory rate, Safety Programme for NHS boards to identify areas where improvement.” will reduce clinical risk by ensuring only oxygen saturation, temperature, Dr Nelson Kennedy, from use. This means that we will no longer be resources can be targeted one system is in operation. The date has blood pressure, pulse rate and NHS National Services Nelson is offering one-hour using the Modified Early Warning System to address health and care also been chosen ahead of the junior consciousness. Scotland, is currently NSS Discovery clinics and (MEWS). working with NHS needs at a local level. will be available for one-to- doctor changeover.” “Each measurement is allocated Dr Iain Wallace, medical director, said: Lanarkshire to highlight “Managers can contact one or group discussions. NHS Lanarkshire has been actively a number, which is higher if the the system and encourage me to discuss how NSS He can be contacted at “In order to support a national approach testing the NEWS with an additional measurement is outside the expected conversations on data Discovery can support [email protected]. to the care of deteriorating patients in table to incorporate patients with known range. The results are added to intelligence and insights. performance and quality For more information on acute hospitals, the Scottish Patient hypercapnoeic respiratory failure and produce an overall score which, if improvement and help NSS Discovery visit www. Safety Programme is encouraging the additions to incorporate NEWS escalation, high, indicates that the patient’s care Nelson explained: “NSS to determine why their nssdiscovery.scot.nhs.uk implementation of NEWS across Scotland. delirium and Hospital Anticipatory Care needs to be stepped up.” Martin Carberry Discovery can help 10 HEALTH AND SOCIAL CARE LANARKSHIRE 11 MEDICAL SUPPORT JUST A TEXT MESSAGE AWAY Morag takes to airwaves to talk about Flo A groundbreaking text messaging system has been used to help support 1000 people with depression and/or anxiety in Lanarkshire. The Florence Simple Telehealth text messaging system, or ‘Flo’ for short, was named after Florence Nightingale, the founder of modern nursing, for its Rikki says no human touch. A short internet animation has recently brought Flo – and how it works – into sharp focus via Fraser, offside rules who’s living with high blood pressure. Traditionally, that means he would have had to make regular trips IT’S the sport that’s taken the of sport for its ability to bring to his GP to have his blood pressure monitored. nation by storm. people together. And he’s now Now he can text his readings from home ensuring Now walking footballers in on the lookout for new players his safety and reducing the need to attend the one part of Lanarkshire will to join in what promises to be doctor’s surgery for routine checks. have a real spring in their a truly footloose version of the From healthy hearts, Flo has also been used to stride – by combining the beautiful game. enhance an eight-week programme focusing “Face to face CBT has beautiful game with the latest “The world’s full of strangers on healthy minds, with the landmark figure now step-monitoring technology. until you shake their hand,” reached. been used for many said Rikki who will run the The meeting of worlds comes “Back in November 2014 we introduced Beating team independently. as South Lanarkshire Health the Blues, a computerised Cognitive Behaviour years to treat depression and Social Care Partnership Rikki plans to hold his first Therapy,” (CBT) explained Diane Reilly of NHS (SLH&SCP) is helping Biggar games at Biggar High School Lanarkshire. behaviours and feelings.” man Rikki Duncan to swell on Tuesday evenings when “CBT is a psychological therapy that works on the the ranks of a new local team he has enough people to play. relationships between thoughts, behaviours and as part of its Building and Lanarkshire, recently appeared on BBC Radio All willing participants will be feelings. CBT teaches individuals how to recognise Celebrating Communities Scotland to talk about Flo. issued with a free pedometer and tackle problems, here and now rather than in (BCC) programme. She explained: “Flo is supporting many people with the option to opt into the past. Rikki, a retired care worker, the latest in Telehealth with a variety of conditions to feel safe, more “Face-to-f ace CBT has been used for many years says he’s had a life-long love technology to monitor their confident in their everyday life as well as making to treat depression, but the digital therapy has steps. sure people are independent where possible. enabled a much larger patient group to access this “This upward trend and awareness of the service If you are from the Biggar clinically proven treatment. area and interested in is being supported by Fraser’s story and how Here’s who taking part, call Rikki on “Flo has been used laterally to support the Telehealth is helping him remain independent.” 07717765308. programme by sending a series of texts to patients.” Visit http://www.nhslanarkshire.org.uk/news/ to contact Morag Hearty, programme lead for Telehealth in news/Pages/flo.aspx for the full story. Health and Social Care North Lanarkshire (H&SCNL) has updated its Strategic Leadership Building and celebrating communities Team (SLT) ‘Who’s Who’. A series of special seminars focusing on community – with the community.” SLH&SCP’s Building and Celebrating Lady Home joins John’s Campaign The SLT brings together leaders Building and Celebrating Communities “This is about improving people’s Communities programme will be from across H&SCNL to plan in Lanark is the latest site in was held in South Lanarkshire in June. experience of health and social care. It’s based on the principles of Asset-based and operationally manage Lanarkshire to join a groundbreaking initiative to The events sought to explore how South also about helping people living in their community development (ABCD). health and social care. help patients living with dementia. The hospital Lanarkshire Health and Social Care communities to live well, to know how ABCD challenges, and can positively Sharon Simpson, H&SCNL has become part of John’s Campaign, which locality modelling and Partnership can generate more space for to enhance their health and wellbeing compliment, the wider traditional supports people with dementia by ensuring they are organisational development communities to create the things that and for communities to recognise approaches that try to solve urban lead, said: “The updated Who’s their strengths, their dependencies and surrounded by familiar faces around the clock by matter to them - and how the partnership and rural development challenges by Who gives details on who to can support these activities. interdependencies. letting their family and carers stay with them contact for day-to-day matters, focusing on the needs and deficiencies “We want to live that vision – and we on the ward. to operational heads, support Speaking ahead of the events, before the of individuals and communities. advisors, professional advisors, Pulse went to press, Val de Souza, want people at the heart of communities Representatives of SLH&SCP and various partners directors to care group and health Director of Health and Social Care, to be part of it. ABCD demonstrates that people, local recently welcomed Gillian Corbett, Chief Nurse at and social work managers. explained: “South “Our aim – and indeed the aim assets and individual strengths are key Wishaw General Hospital and Scottish Ambassador “We hope everyone will find Lanarkshire Health and Social Care of the events - is to tap into the to ensuring sustainable community for John’s Campaign, to launch the campaign. it a useful resource.” Partnership’s vision is working together expertise, energy and knowledge development and that people have a life to improve health and wellbeing in the at grassroots level.” of their own choosing. 12 STAFF NEWS 13 MAKING REALISTIC CHOICES FOR ALL Working to meet patients’ wishes Better patient care starts with effective planning. This is certainly the view in NHS Lanarkshire with the Board now fully endorsing the Hospital Anticipatory Care Plan (HACP). Professor Robin Taylor, respiratory consultant, said: “The HACP summarises decisions about the need for treatment escalation or limitation if a patient becomes unstable. “It takes into account the likely benefits of further medical interventions now or at a later stage and is designed to avoid treatments that are likely to be futile or contrary to the patient’s wishes.” The aim of the HACP is to avoid inappropriate interventions in situations where a patient deteriorates as well as reducing the risk of medical harm in a crisis situation. The plan is designed to ensure that treatment priorities are appropriately adjusted to be both realistic Professor Robin Taylor and to fit with the patient’s wishes, especially when only be temporary. Another crisis is not just the prognosis changes. possible but probable. When it happens the The HACP has been welcomed by ward staff as a challenge is to be ready for it and manage it better.” means of recognising and communicating the goals Educational resources are available: of treatment consistently. LearnPro module: NHS Lanark Hospital Prof. Taylor said: “Understanding a patient’s illness Anticipatory Care Planning trajectory and discussing their wishes about future treatment are key elements for the HACP, especially if Educational video “Treatment Escalation / the patient is nearing the end of life. Limitation” - FirstPort: Resources>Forms>Form “Nearly 30 per cent of patients admitted to medical links>Hospital Anticipatory Care Plan or surgical wards are in the last year of life. Although it may be possible to turn things around and stabilise - http://vimeo.com/204400091 things, for many the chances are that success will - http://vimeo.com/nhslanarkshire/videos Bonding and fund-raising from Claire’s team Welcoming everyone to reading Hospital libraries across NHS libraries are accessible. words’ has also been made Ten nurses from the adult Claire Baker, staff nurse, Lanarkshire are set to become “Our libraries at Hairmyres, available and Knowledge critical care unit at Wishaw said: “The team had a dyslexia friendly. Monklands, Wishaw General Services will be screening General Hospital competed fantastic day out at the Knowledge Services, who and Law House now host a short documentary called in an ‘It’s a Knockout’ challenge. run the libraries, are looking computers that can be have ‘The Big Picture’, which challenge to raise money for “It was a great team bonding for advice from those with been adapted to meet the provides personal and St Andrews Hospice. experience.” experience of dyslexia to needs of users with dyslexia. uplifting accounts of dyslexic The challenge, which experience from children, The hospice, based in ensure that the service is as “We have introduced material took place at Strathclyde experts and iconic leaders. Airdrie provides care and helpful as possible. to support reading such as Park, saw teams of up to treatment for those living Tomas Muniz, Knowledge coloured rulers and overlays 10 working together to too. complete games which with life limiting illnesses. Services Officer, said: “If To help Knowledge Services involved a variety of weird The team raised just over you have dyslexia or know “We have also adapted library make the hospital libraries and wonderful tasks. £1000 for the hospice. someone who does, then we signs.” more dyslexia friendly, email Tomas Muniz, Knowledge Services would appreciate your input A copy of Unison’s report [email protected]. Officer / Karen Watson, Library Assistant in ensuring that our hospital ‘Dyslexia in our own uk or call 01236 713 700. 14 STAFF HEROICS 15

Babies don’t take heed of cyber attacks: Cheryl and Scott’s daughters arrived right in the middle of the incident All in a day’s work for maternity team CYBER ATTACK Bellshill couple Cheryl McNulty and Scott Wright welcomed their twin daughters into the world on Saturday morning, in Staying ahead of the hackers the midst of the cyber attack that hit NHS Lanarkshire’s IT system. Details have emerged of how NHS Cheryl said: “Early on Saturday morning I had a heavy bleed Lanarkshire staff and partners and the decision was taken to deliver the babies early. embarked on a heroic team effort to “The whole team came together to deliver my babies. There ensure patient care and safety - in was no sense of panic. Everyone knew their role and I felt defiance of global hackers. completely safe. At NHS Lanarkshire, a specially “I had a caesarean section under general anaesthetic and assembled strategic group, led by chief the babies were taken to the neonatal unit after they were executive Calum Campbell, quickly born. made the decision around 4pm to “When I saw them I was overcome. The babies weren’t in take preventative action to contain the neonatal for long; they were back beside me that day in damage by closing down computer time for our evening visitors.” systems. Cheryl added: “The staff were absolutely brilliant. If they Staff throughout the organisation, hadn’t explained to me about the cyber attack, I wouldn’t including North and South Lanarkshire’s have been aware that there were any issues. Health and Social Care Partnerships, “From my point of view, it didn’t have any impact on my displayed formidable team spirit to Calum Campbell chief executive patient experience at all. deliver care and ensure patient safety - department has gone above and beyond despite the vast challenges created by the and worked tirelessly throughout the lockdown. weekend to restore critical systems and “If they hadn’t explained to At the centre of the effort was a tireless secure the IT infrastructure. team of in-house IT professionals, who “We maintained access to all three worked round the clock – sacrificing me about the cyber attack, Lanarkshire emergency departments personal commitments and defying throughout the weekend, for example, fatigue – to restore vital systems. I wouldn’t have been aware working closely with Scottish Ambulance Staff from the frontline, as well as many Service and NHS Greater Glasgow and that there were any issues.” in support roles, also played a crucial role Clyde. in setting up and running contingency “Whilst staff worked around the clock plans. we acknowledge some patients had “I couldn’t say a bad word about the care that I received. It As a result of the collective efforts, operations and appointments cancelled. was such a positive experience.” significant progress has been made and We sincerely apologise for any Amanda Kennet, senior midwife for inpatients, said: “In the vast majority of outpatient clinics inconvenience and we are endeavouring maternity services, we are used to working in high stress and planned operations went ahead as to rearrange these now. situations and always aim to deliver good quality care no normal on Monday 15 May. “I’m incredibly proud of all staff and matter the circumstances Calum Campbell said: “All staff groups partners for the team effort and “It doesn’t matter what comes along, we pull together have shown outstanding commitment. resilience shown to overcome the many and deal with it. You can’t break the staff. We do this Family thanks “In particular, it should be recognised local challenges that were thrown up by job because we love people and our patients are our priority.” out of hours GP that NHS Lanarkshire’s eHealth this significant global incident.” Superhero Robert Hall to the rescue! Safety first Robert Hall is one of the heroic commitment to staying at their Paul O’Neill, of South Lanarkshire Health and IT team who worked tirelessly desks and working to fix the Thanks to GP Social Care Partnership, said: “The overriding to counter the attack on NHS problem. Anyone I phoned for help When Jonathan O’Reilly’s two year old daughter focus over the weekend was patient safety and Lanarkshire’s computers. was ready to muck in right away.” ensuring we were able to provide care for those became unwell on Friday night, he knew he After the incident began on Friday, A sleepless night was followed by a requiring medical support, especially via the out needed help from healthcare staff. he found himself coordinating the 16-hour shift on Saturday. of hours services. Jonathan said: “The Out of Hours GP that we response at Hairmyres Hospital in “It wasn’t until about 6pm that “The first priority was to make sure staff were saw was first class and did everything that you East Kilbride, working until after I realised I hadn’t eaten since would expect at our appointment, despite the IT fully aware of what was happening - even midnight. breakfast,” said Robert, who then put challenges. The only noticeable difference was although there was no access to computer Enterprise architect Robert, 42, from in more long hours on Sunday and that she gave us a hand-written prescription. systems we’d normally use to communicate. Annette also works for the health Monday. East Kilbride, said: “I was supposed “If you weren’t aware that there had been a “That meant picking up the phones, texting and board and was on-call. to be picking up my four-year-old “I didn’t see my daughter for more cyber-attack, you would not have noticed any a lot of face-to-face communication. There was daughter Rachael from nursery “But putting your family life on than 10 minutes over the weekend difference to the service.” a tremendous effort among all staff to get the but I realised that wasn’t going to hold is something you have to but you just have to get on with it word out.” happen. My mum had to get her do in a situation like this and all in a serious situation like this,” he and take her home because my wife my colleagues showed the same added. 16 NHS NEWS 17

Reducing harms iMATTER from high risk medicines GIVES US A Hospital Electronic Prescribing and Medicines Administration (HEPMA) system will be implemented across NHS Lanarkshire acute sites. ALL A VOICE The aim of HEPMA is to move prescribing and medicines administration from a paper A new manager is crediting iMatter and had a bit of a laugh through the based process to an electronic solution for helping her to get to know her new process, which which integrates into the patient’s electronic team in depth. I think was important. record and to significantly improve patient Andrea Stewart, directorate support “We went through each section of the safety and quality of care. manager for surgical services, moved report and drew up an action plan to Christine Gilmour, chief pharmacist, to her new role at Monklands Hospital help us to get to where we want to be as said: “HEPMA will improve our medicines earlier this year. a team.” management processes and improve the Andrea said: “The team report was Andrea’s team’s actions included quality of care through the use of intelligent carried out at a time when I wasn’t creating a contact list for all consultants systems and will support closing the loop, the team manager. So I thought it was and their secretaries at Monklands. with greater communication between a great opportunity to have a team The list has now become an invaluable secondary and primary care”. meeting about it as it would bring us communication tool for the department. There are approximately 34 million together and I could learn more about They have also reminded all doctors to prescriptions and 122 million them. select the appropriate type of letter on administrations of medicines per year “It’s a big team; there are 56 members of their dictaphones to ensure that they in NHS Scotland. With the increasing administration support. So, I decided to can turn work around as quickly as range and complexities of medicines ask for one person from each specialty possible. available, safe and effective prescribing and administration is challenging. to represent their colleagues. Andrea added: “Since completing “I had sent the report to everyone before iMatter, I have seen an impact on my In 2015, Healthcare Improvement Scotland the meeting for them to discuss in their team. It helped to give my staff a voice (HIS) released a publication outlining own specialties.” as they were given a dedicated time to the scale of medication incidents and Andrea used an example from the speak their minds on what is important medication incidents related harm in NHS iMatter pack, which asked teams to draw to them. Scotland. It highlighted that 15,000 patients admitted to acute hospitals experience a river and identify where they felt their “It’s about making sure that staff are adverse drug events due to medicines, team was in the journey to where they engaged, listened to and valued.” iMatter ranging from no harm to death. Research want to be. launches at Hairmyres Hospital on 17 indicates that 72 per cent are preventable Andrea said: “I drew the river and took July and at Wishaw General Hospital on and there are up to 280 preventable deaths some post-it notes with me. We relaxed 7 August. across all acute hospitals due to medicines. Christine said: “The Scottish Patient Safety Programme has a strategic commitment to “The list has now become an invaluable reduce the harm associated with high risk communication tool for the department.” medicines and recognised that HEPMA is a key building block.”

Family says thanks for Jimmy’s 54 years of care Single system means one common plan NHS Lanarkshire is introducing a new System procurement and implementation A variety of staff will be expected to use the A veteran who is believed to be the UK’s His brother Karl was amazed when it couldn’t be more grateful. single Laboratory Information Management will move forward as part of the wider system in some way including laboratory longest-serving patient has died after was suggested by staff that no one in “The staff were unbelievable. Jimmy System (LIMS) to support all five laboratory programme to establish a single LIMS across users and laboratory service managers as well spending 54 years in Wester Moffat the UK had been in care longer than was a mad lover of Elvis, they even disciplines across the three acute hospital all laboratory disciplines and all three acute as clinicians who require web browser access sites. hospital sites within NHS Lanarkshire. to laboratory results. Hospital. Jimmy who was admitted at the organised special nights which he Jimmy Morris, who was 75 when he age of 21. enjoyed. Karen Aitchison, service manager for “This will ensure all systems and interfaces Dr Ian Godber, consultant clinical scientist, diagnostics, said: “A number of disparate which will impact, or be impacted by the said: “An effective LIMS to support and died, was admitted to the hospital in Karl said: “Everyone at Wester “I can’t imagine anyone has ever lived LIMS have historically been in operation LIMS are coordinated to a common plan contribute to the electronic patient record 1963 after he suffered a cardiac arrest on Moffat was outstanding, to care so long in an NHS hospital which I across the three acute hospital sites. and timescale.” forms a fundamental part of the national and an operating table in Germany and was for a man throughout his entire think is a remarkable reflection on local eHealth including the appropriate use of left in a vegetative state. life is quite something and we Wester Moffat and NHS Lanarkshire.” “The new replacement Laboratory LIMS is an information system that can Information Management System and schedule testing, track tests, and pass test laboratory tests strategies.” electronic laboratory Order Communications results to other systems in the supply chain. 18 STAFF BENEFITS RETIRALS 19 SO LONG & ENJOY YOUR £100 OF LOVE2SHOP WELL-DESERVED RETIREMENT VOUCHERS COULD BE YOURS TO SPEND! We’ve teamed up with NHS Staff Leisure, Jet2Holidays, Rox and Virgin Benefits to offer one lucky reader £100 Media. worth of Love2Shop gift vouchers. The Register today at www.nhsstaffbenefits. Register vouchers are valid at over 20,000 shops, co.uk to access the deals and receive restaurants and attractions. for free a fortnightly newsletter keeping you School nurse Elizabeth Ann Fraser retires Have you had a look at NHS Staff Benefits updated with the latest deals available to after a remarkable 46 years Congratulations to senior charge nurse, Anne McWilliams (38 years’ service) recently? NHS staff. Register for free to have If it’s been a while since you last checked, full access to all the After a remarkable 46 years’ service, school and later moved to where she they now have over 200 offers and nurse Elizabeth Ann Fraser retired from NHS remained for a number of years. Frances moved into To win the vouchers, answer the fantastic offers available discounts exclusively available to NHS Lanarkshire in March. palliative care medicine in 2002, a specialty in which following question: in your area. staff. Ann, who was based at Shotts Health Centre, joined she remained until her retirement. “Where would you like to receive an All the companies on the the health service in March 1971 when she took up Betty began her career at . You could save on everything from NHS discount?” website offer discounts employment with Glasgow Royal Infirmary. After taking time to have her family, Betty undertook holidays and home improvements and there are many more Ann thereafter went on to work in the community as a diploma in nursing. On qualifying, Betty was to a new car, phone contract or gym offering great deals. a charge nurse with the evening nurse service before appointed to the renal unit at Monklands, a post she membership. You can also save on online Please send your competition answer moving to Shotts Health Centre where she remained held until her retirement. shopping. For information on including your name, location and until her retirement. During her career, Ann also Betty lives in Coalburn and has two daughters mortgage and financial The discounts cover 12 different contact number to: worked with the stop smoking service for a number and a son. Goodbye and good luck! Annette Beat, categories and the latest offers are advice, online loyalty of years. Frances lives in Denny and has sisters and a brother Alison McCutcheon, Communications, speech and language therapist retires regularly updated. Every month there is a shopping and the who live nearby with their families. NHS Lanarkshire Headquarters, selection of ‘Mega Deals’ to get some extra fantastic local discounts After 38 years’ service, senior charge nurse Anne Colleague Alan Sommerville said: “Both Frances and Kirklands Hospital, Fallside Road, savings, regular competitions and limited available, visit: www. McWilliams retired from NHS Lanarkshire in Betty have given a lengthy service in renal services Bothwell, G71 8BB. time offers. nhsstaffbenefits.co.uk February. and will be missed by both staff and patients.” Or email alison.mccutcheon@ Anne, who was based within ward 19 at the Some of the companies providing lanarkshire.scot.nhs.uk with ‘Staff Glenaffric day unit at , trained as an Colleagues gathered to pay a special farewell to discounts to NHS Staff Benefits members Benefits’ in the subject line. enrolled nurse at Monklands Hospital. Jackie Farnell, team leader (medical), who retired are Hoseasons, EE, Hotpoint, Barrhead During her career, Anne was posted to Saudi Arabia in April after 35 years’ service. Travel, Forest Holidays, David Lloyd The deadline for entries is Friday 7 July. where she worked in Riyadh for a number of years. Jackie, who was based within the physiotherapy On her return to the UK, she moved to her current department at Wishaw General Hospital, joined NHS post with the Glenaffric day unit, a post she held until Lanarkshire in June 1982 as a physiotherapy helper her retirement. at Monklands Hospital. On qualifying from Queens Palliative nurse specialist, Betty Hill (left) and charge nurse, Frances Burke, retire College, Glasgow, Jackie thereafter secured her basic after a collective 56 years! Friends and colleagues paid a fond farewell to grade post in August 1982. speech and language therapist Annette Beat who Jackie joined the physiotherapy department at retired in April. Law Hospital in 1984 and, in 1995, was promoted to Annette, who was based at Carluke Community superintendent III/physiotherapy deputy. On the Health Centre, spent most of her career working in closure of Law Hospital, Jackie transferred to Wishaw Lanarkshire. Throughout her career, Annette has General Hospital where she remained until her worked in community clinics, schools and nurseries retirement. across the Clydedale locality with children and young people experiencing speech, language and Colleagues paid a special farewell to Martha communication needs. Forrest who retired from her post as team leader in Annette also worked in partnership with March after a remarkable 42 years’ service. paediatrician colleagues to support the autism Martha, who was based within the payroll Team leader Jackie Farnell says goodbye diagnostic service and developed close working department at Kirklands Headquarters, joined NHS after 35 years’ service with the NHS relationships with colleagues in health and Lanarkshire in September 1974 as payroll assistant education. and, over time, worked up to role of team leader. Martha moved to Monklands Hospital in November There was a double celebration when Frances 2005 when payroll services relocated and, in And our Pulse competition winner is... Burke and Elizabeth (Betty) Hill retired from NHS December 2014, moved to Kirkfield Cottage, Lanarkshire in March. Kirklands Headquarters, where she remained until Congratulations to Janette Nutt, Hospital, scooped dinner for four up to Both Frances, a palliative nurse specialist, and Betty, her retirement. the lucky winner of our last Pulse the value of £150, at the fantastic Alston a charge nurse, were attached to the renal services at competition. Bar & Beef in Glasgow. Monklands Hospital and, between them, amassed a To include a retirement contact Alison Janette, who is an assistant health Janette will now be able to try the remarkable 56 years’ service. McCutcheon - Alison.mccutcheon@lanarkshire. Martha Forrest from NHS payroll services records manager based at Hairmyres restaurant’s mouth-watering quality beef. Frances began her career at Monklands Hospital scot.nhs.uk, 01698 858111. retires after 42 years’ service 20 SPOTLIGHT

Safety first at all times Staff from Hotel Services, West of Scotland Laundry and Maintenance Services represented their departments at the Royal Garden Party at Buckingham Palace. The event was to celebrate the centenary of the Royal Society for the Prevention of Accidents (RoSPA) which recognised invited guests from the public sector who are progressive in their approach to health and safety.

SUPER TROOPER TRUDI WINS THROUGH A top Lanarkshire nurse has revealed that skills refined at the frontline of health and social care steeled her through a punishing SAS Anne Marie Cook, Lesley Robertson challenge – and saw her crowned the event’s (Hotel Services), Drew Smith super trooper. Ultra fit Trudi Marshall won the (Maintenance Services) and Kay most outstanding participant award for physical Russell (West of Scotland Laundry) fitness, resilience and leadership shown during the gruelling 48-hour Border Reiver challenge. These departments hold The event saw military fitness enthusiasts from RoSPA Gold Award status a variety of backgrounds endure lung-busting in recognition of their wilderness marches with heavy packs, sleep achievements and the work deprivation, river crossings, mock capture and they do each year to promote interrogation. nursing capacity, you may be in a situation and enhance workplace where a patient’s condition changes rapidly, for health and safety and staff Of the 23 athletes who set out, only 13 - example. You need to assess, set down a plan welfare. including tough nut Trudi, one of two female and implement really, really quickly – with a contenders - managed to successfully complete calm focus. John Paterson, director, the challenge. PSSD, said: “Achieving “I think I was able to translate those skills across And she’s put it down to her caring touch. RoSPA accreditation at this to the situations we encountered during the level is a testament to the “Because of my profession, I’m trained and able weekend.” work of all those involved in to respond rapidly to a change in any situation,” Calum Campbell, chief executive of NHS striving for a safe and secure said Trudi. Lanarkshire, said: “The commitment, dedication workplace for all. “I was definitely able to draw on that and tap into and focus of our staff and partners is the driving those strengths when the going got tough.” “The staff who attended were force behind the provision of safe, person- delighted and honoured Among many aspects of care, Trudi has played centred care. to represent PSSD and a leading role in the development of Hospital “The resilience, leadership and skill shown NHS Lanarkshire at this at Home which spans North and South by Trudi, no matter the task or challenge, prestigious event.” Lanarkshire Health and Social Care Partnerships. personifies this very sentiment.” Trudi, who has recently been appointed Read the whole story here: http://www. associate nurse director for Health and Social nhslanarkshire.org.uk/news/news/Pages/ Care North Lanarkshire, continued: “In my Trudi1.aspx