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Other Information Policies • Facility Bookings • Community Groups Making Registration Better Toronto is the largest provider of recreation services in Canada with thousands of children, youth, seniors and adults visiting our recreation centres, pools, fields and courts to get active, learn new skills and build community. We are continually improving our registration and permitting processes, making it easier for you to access our programs and services. Get Involved Do you have specific ideas about how we can improve your registration experience? Send an email to [email protected] with your ideas and advice. Join the conversation on social media using the hashtag #TOrec. Registration/Program Policies Release of Liability, Waiver of Claims, Assumption of Risks By using telephone operator-assisted, Toronto FUN Online or in-person and Agreement registration I acknowledge that I have read, that I understand and that I agree with this waiver. Please Read Carefully! I recognize that my participation in the program/ activity for which I register may include a risk to my health or a risk of injury. Residency Requirements I hereby willingly assume such health risk or risk of injury for myself or for the Program registration priority will be given to residents of the City of Toronto. person(s) for whom I am in law responsible, and I assume full responsibility before, during and after my/their participation in the program/activity. In Residents consideration of the acceptance of my application and the permission Residents are people who live in Toronto, or own a residential or business to participate in the program/activity, I, for myself, my heirs, executors, property located in the City of Toronto. When you register for a program administrators, successors and assigns HEREBY RELEASE, WAIVE, or attend your first class, you may be asked to prove your residency by AND FOREVER DISCHARGE the City of Toronto, all other organizations, presenting, for example, a current utility bill, assessment notice or telephone associations and companies associated with any of the programs offered by bill with your current address. If proof of residency is not provided, the non- resident fee will be applied. the City of Toronto, and all their respective employees, agents, contractors, consultants, representatives, elected and appointed officials, successors and Non-Residents assigns (all of whom are called the “City Indemnitees”) OF AND FROM ALL Non-residents do not reside in, own property in, or own a business in Toronto claims, demands, losses, damages, costs, actions and other proceedings (as defined by ‘M’ series postal codes). whatsoever, whether in law, statute or equity, in respect of death, injury, loss • Non-residents must wait 10 days after the initial registration date(s) to or damage to me or my property, howsoever caused, except to the extent register for programs. caused by or attributable to the negligent or intentional acts of the City • Non-residents must pay a $46 non-resident fee in addition to the program Indemnitees, arising or to arise by reason of my participation in the program fees. or any of its associated activities. • Non-residents must pay a minimum $94 non-resident fee for free programs. Cycling Map Cycle our City within the Park Explore Toronto area parks and trails with your “City of Toronto Cycling Map”. These maps will help you navigate through the many cycling-accessible parks and trails that make our city special. Available free of charge at community centres or to download a PDF copy, visit: toronto.ca/cycling North York District – Spring/Summer 2020 Other Information 93 Multiple Registrations Withdrawals, Refunds and Credits Registrants can register members of their own immediate family only. All registration withdrawals/transfers must be initiated prior to the start of Registration for more than one family is not permitted. Registrants can the program’s third class/day only. No refunds or credits will be considered register for person(s) who they are responsible for under the law. after this date. Withdrawals will be prorated based on the date of withdrawal, not based on attendance in the program. Programs that operate beyond Duplicate Registrations 12 weeks will be considered for withdrawals up to half of course. A $12 Parks, Forestry and Recreation programs are very popular. To give the administration fee will be deducted per person, per program for all refunds, greatest possible access to as many clients as possible, clients who have withdrawals and credits. Refunds will be processed back to the original registered for programs that occur at the same time must choose one method of payment. As a result of new standards for credit card data security, program and staff will withdraw them from the rest, giving others a chance to some refunds may not be processed automatically. In these situations, the participate. primary account holder will receive email instructions to complete the refund process. Older Adults’ Discount Requests may be made: Clients 60 years+, who register for adult programs are eligible to receive a • By phone – Client Services 416-396-7378 50% discount off the full adult rate. Older adult discounts do not apply to • In-person – City Hall, civic centres or community recreation facilities Older Adult programs, contracted, partnership or third-party programs. Or complete the Transfer, Withdraw and Refund Request Form available Age Specifications online at toronto.ca/parks/registration and submit by: Registrants must reach the specified age of the program by the first day of • Email – [email protected] class. • Fax – 416-392-1551* • Mail – Parks, Forestry and Recreation, Client Services, Toronto City Hall, Private Lesson Programs 100 Queen Street West, 1st floor Toronto, ON M5H 2N2 Private lessons are intended for all ages. Thus no discount is applied to * Information Security Alert: Sending personal information by fax /email is not private, semi private and small group lessons, contracted, partnerships, or a secure means of transmission. Never record your credit card number on a third-party programs. fax, email or voicemail. There are no refunds for memberships, passports and punch cards. For Camp Extended Hours Program camps that have an added consumable fee, there is no refund of the The camp extended hours program is supervised care before and/or after consumable fee once the program starts. Credits of $10 and under will stay camp, only for participants who are registered in the associated City of on account and will not be processed as a refund due to costs. For your Toronto Parks, Forestry and Recreation camp program. Participants may convenience and easy access to Parks, Forestry and Recreation programs only register for the extended hours program at the same camp location that and facilities, credits will remain on accounts for three years. they are registered for. Participants must be registered at the camp location before registering for the extended hours program. Account Disputes Account disputes must be registered in writing or requested to be resolved Personal Account Information within the calendar year of registration (in the case of December, winter To review your personal information, access your account at efun.toronto. registrations within three months). You can review your account history ca by logging in with your Family and Client Number. If changes are required through our online registration at efun.toronto.ca. email [email protected]. Full Program Cancellation Program Receipts A program may be cancelled for a variety of reasons, which can include low You can access your receipts or account history at any time for up to two registration or the facility being unavailable. In the event a registered program years. Keep your receipts for your records. is cancelled, efforts will be made to notify participants, however due to time or extenuating circumstances, it may not always be possible. Participants will receive a full refund or credit if the program they are registered in is cancelled Fee Information by Parks, Forestry and Recreation. • Fee calculations are rounded to the nearest dollar and include 13% HST where applicable Severe Weather Cancellation or Modifications • If there is a discrepancy in fees, the City Council approved Parks, Forestry An individual program class may be cancelled or modified due to severe and Recreation User Fee Guide will apply. weather events or power failures. The status of an individual class can be • Fees are subject to change as a result of the Council approved operating checked by referring to the City’s Recreation Service Alerts webpage at budget. toronto.ca/recreationalerts. Prorating Program Fees If an individual class is cancelled due to severe weather or a power failure, Program fees are prorated based on the number of classes remaining. For every effort will be made to make up the class on another date, or a credit will evaluated or instructional programs (e.g. swimming), prorated registrations be issued. will be allowed before the third class start. Contact Client Services Partial Payment When you register for a program that costs more than $100, you have the • By phone – Client Services 416-396-7378, Monday – Friday 8AM-5PM option of paying in two installments. Fifty per cent (50%) of the course fee For assistance with: must be paid when you register, and the remainder is due five weeks before • creating, updating or providing family account information the last day of the program. • scheduling or partial payment for eligible programs • request for withdrawal, refund and/or credit to account Transfers • account history/account dispute inquiries A transfer fee of $12 (per person/per course) will be applied to any • searching for recreation programs client initiated request to move from one program to another or from one • making payment/advanced credit on account class to another. Transfers must be requested prior to the third class/day • resetting locked family PIN accounts and will be prorated.

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