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Harvey Norman's Reconciliation Annual HARVEY NORMAN’S RECONCILIATION ANNUAL REPORT REPORT Copyright licenced by DACOU Gallery, Melbourne Gallery, DACOU by licenced Copyright 1 Introduction 2012 marks the commencement of the Reconciliation Action Message From the CEO Plan journey for Harvey Norman. Our strategy has been 2012 has been a challenging year for to take things slowly, to take input from other organisations Harvey Norman commercially. We have seen and individuals, and to craft a plan that is reflective of the unprecedented price and margin deflation in key opportunities Harvey Norman can offer Aboriginal and Torres retailing categories, and this has in turn put pressure on franchisees to manage their business in a Strait Islander Australians. financially responsible manner. Carriage of meeting these challenges has rested with a volunteer The RAP Working Group has made good progress Working Group. Progress has been made across most of the in establishing the base and framework for the original initiatives that were identified in our inaugural RAP. activities and strategies that will underpin our RAP over the coming years. Our commitment to the Some obstacles have also been identified, and strategies devised RAP program is long term, and the Working Group to overcome these obstacles in the coming years. carefully considers opportunities before acting on any one opportunity. Harvey Norman’s Reconciliation Plan is a long term Harvey Norman’s key strength in this program is commitment to improving opportunities for Aboriginal and the diverse locations of our store network, across Torres Strait Islander people within our business and the the Harvey Norman, Domayne and Joyce Mayne community generally. brands. We will be focusing on opportunities to leverage this strength as we enter our second and future years of our RAP program. Katie Page Chief Executive Officer and Managing Director Harvey Norman 2 3 Program Highlights Message From Reconciliation Australia Since the launch of their first Reconciliation Action Plan (RAP), Harvey Norman has become an integral part of the RAP community—demonstrating that actions based on respect and relationships can lead to some fantastic opportunities. The partnership between Harvey Norman and the National Rugby League through the Harvey Norman Harvey Norman Executive Director David Ackery with All Stars game is a prime example of how RAP partners are working together to achieve Indigenous All Stars Captain reconciliation. The impact the Harvey Norman All Stars game has on our nation is visible Jonathan Thurston, All Stars in family homes and communities. It is a successful event that showcases Aboriginal and Concept founder Preston Torres Strait Islander sporting excellence and culture and is strengthening relationships Campbell, and Indigenous between Aboriginal and Torres Strait Islander peoples and other Australians. All Stars Coach Laurie Daley. I would like to congratulate Harvey Norman in their efforts of building community Launch – All Stars Week, engagement through their National Reconciliation Week (NRW) events. NRW events Bundall Queensland are a great opportunity to bring people together to recognise our shared goal for a The Harvey Norman Reconciliation Action reconciled Australia. Plan for 2012 was launched on Monday Harvey Norman’s next RAP will see the implementation of their Aboriginal Employment 30th January 2012 at the Harvey Norman Strategy and the continuation of their successful school-to-work programs. The ongoing Bundall store. The launch was conducted support from Harvey Norman in providing educational scholarships for Aboriginal and ahead of an in-store appearance by the Torres Strait Islander youth is another wonderful achievement. Harvey Norman Indigenous All Star Rugby League team. The RAP program has gone from strength to strength with more than 360 organisations, including Harvey Norman, all part of a growing national movement to create respectful All Stars concept founder and Indigenous relationships and opportunities for Aboriginal and Torres Strait Islander peoples in the team ambassador Preston Campbell name of reconciliation. Your commitment to the RAP program is helping to build the right attended the launch, as did team Captain environment for stronger relationships, national pride and prosperity for all Australians— Jonathan Thurston and team Coach Laurie and we look forward to continuing to work with you in your reconciliation journey. Daley. Grant Paulson, Group Manager Programs and Projects from Reconciliation Australia, officially welcomed Harvey Leah Armstrong Norman to the ‘RAP Community’. Chief Executive Officer Reconciliation Australia 4 5 Program Highlights (continued) National an Indigenous Australian Aurukun “BOOKS Reconciliation and talked about the & MORTAR” rich Aboriginal and Torres Week Corporate In August 2012, a group of Strait Islander culture that OFFice Event influential Australian business exists in Australia. Harvey Harvey Norman engaged people joined Federal Norman stores displayed in National Reconciliation Opposition Leader Tony Abbot Reconciliation Week Week celebrations in Aurukun, Queensland, for posters in store’s common recognising the importance a working bee at the Cape areas, lunch rooms and/ for all Australians to build York Aboriginal Academy. or administration offices. respectful relationships with The working bee renovated The RAP Working Group each other, and especially the library and grounds of the also published links to a with Aboriginal and Torres Academy. list of major events held Strait Islander peoples. At around the country during Katie Page and Gerry Harvey the Corporate Office a BBQ Reconciliation Week, personally participated in the was held on the 1st June ensuring that those wanting working bee. Harvey Norman, 2012 where more than 200 to participate in activities Domayne and Harvey Norman people attended and over and events had the Flooring Commercial Division $300 was raised for the opportunity to do so. all donated product worth Australian Red Cross. over $20,000, including carpet, Guest speaker Phil homewares, Manchester and Thompson shared his furniture to the project. experiences growing up as 6 7 Program Highlights Program Highlights (continued) (continued) Toowoomba Reconciliation Plan booklets. Traditional Tara Scholarships – completion OF Franchisees There were approximately Trading Group HSC and Boarding House Captain Reconciliation over 100 people who Support – website In 2008, Harvey Norman share with their Aboriginal Week event attended the event Harvey Norman continues developed a scholarship for community – to help build participation including a range of local to support initiatives such 3 Aboriginal girls to attend the capacity of their On the 28th May 2012, business people, support as the newly established Tara High School from year 7 people via the path of self the Harvey Norman agencies and the Mayor Traditional Trading Group to year 12. determination. of Toowoomba (Mr. Paul Toowoomba Franchisees (TTG). The TTG promotes a Our vision was to strengthen The three girls selected for Antonio). The seminar and Administration Manager range of products and a and build the capacity of this scholarship, Katika, presented very inspirational attended “A Taste of flooring installation program Aboriginal communities by Mariah and Sarah, are speakers including traditional Reconciliation” event at for indigenous tradespeople providing opportunities for deserving recipients of this aboriginal elders and the Cathedral Centre in to install and maintain young Aboriginal women to Scholarship. We have met attendees were treated to Toowoomba. these products into both achieve their potential and and have been kept well some wonderful indigenous The Harvey Norman team set domestic receive a quality education. informed about the girls food including crocodile up a display and provided homes and commercial The aim of the Aboriginal progress and they are doing burgers, crocodile curry, Harvey Norman brochures facilities. The range on offer scholarships is to enable brilliantly whilst in Tara’s care. kangaroo rolls, kangaroo stir and the Harvey Norman will continue to expand over young Aboriginal girls The Head of Boarding, Claire fry and kebabs. the ensuing year adding who are already showing Redfearn, tells us that the greater diversity to the offer. promise in their schooling girls are making friends and and leadership to gain a participating in many of the high quality education and opportunities on offer at graduate from TARA. Tara. It is hoped that these In 2012 Katika completed young women will take her year 12 HSC. Mariah and their skills, life experiences Sarah will complete their and knowledge back to HSC in 2013. 8 9 Results Harvey Norman has experienced some mixed results with respect to achieving all of the initial goals set for 2012. The following table summarises the original goals set and the achievements for 2012. RELATIONSHIPS RESPECT MEASURABLE MEASURABLE ACTION TARGET TRAFFIC LIGHT COMMENTS ACTION TARGET TRAFFIC LIGHT COMMENTS All divisional General Our RAP Working Group with representation Twelve meetings held in Working Group met eight times Presentations at franchisee conferences across Copies of conference Managers asked to include from Aboriginal and Torres Strait Islander 2012. and sought advice from ATSI all divisions in 2012 to a) outline our RAP and b) agendas and presentations. time for presentations members meets monthly. • people on occasion, rather than discuss employment opportunities at store level. •
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