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ANNUAL REPORT 2018 Take on Tomorrow Contents Dhivehi Raajjeyge Gulhun Plc ANNUAL REPORT 2018 Take on tomorrow Contents 01 02 03 Our Business Highlights Strategy & of the year Performance 2018 04 05 06 Corporate Social Corporate Audited Responsibility Governance Financial Statements Dhiraagu Annual Report 2018 Our Our Vision Our Values | Our Business Enrich lives Business through digital services Collaborate Innovate We work together to We constantly innovate offer our customers a to provide our customers seamless experience with the latest and best in digital services Our Mission To lead the market through excellence Serve Inspire in customer We keep our customer We empower people, at the heart of all we do, and never lose sight experience because we win of the bigger picture when they do of nation-building and growth 5 Dhiraagu Annual Report 2018 Haa 59 Partners Alifu Haa Dhaalu 12% Population Served Shaviyani | Our Business Noonu 90 Raa Who Presence Partners 12% Lhaviyani Our Products Achievements Population Baa Served We Are • We overcome geographic barriers and stay close to our customers through the & Services & Awards 2018 We are the leading telecommunications nation’s largest retail and distribution Kaafu company in the Maldives, offering a full range network of 73 partners, 31 wholesalers, 53 Partners Alifu of digital and communication services. 279 agents, 8 overseas agents and over Alifu With telecommunications being an enabler in our • Recognised as one of the most effective 100 Our business is to inspire and empower 3,800 retailers. 7% increasingly connected society, our portfolio includes brand transformation of 2017 by Rebrand 100® Population 92 our customers to ‘take on tomorrow’ served Alifu Partners an array of mobile, internet, data, IPTV, mobile money Global Awards Vaavu and thrive in the digital future. Dhaalu • We provide the widest coverage in 47% and fixed services specially tailored to cater for the Maldives, which includes all of the Population needs of both consumer and business segments. • Presented with the ‘Social Responsibility Our customers include individual consumers, country’s 199 inhabited islands, all Faafu Served & Environment Awareness Award’ at Meemu small to medium businesses, corporate resort islands and all major industrial Partners We ensure reliable international connectivity the Maldives Business and Customer and government institutions. We provide islands. Dhaalu and maintain our network resilience to deliver Experience Awards 2018 total solutions and cater to specific needs full coverage within the Maldives. We provide Population ranging from simple telephone services • We have linked the Maldives from North Served enterprise and government customers with • Won ‘Public Enterprise of the Year’ Thaa Laamu to complex integrated private networking to South through a 1,253 km long fibre fully integrated end-to end solutions. award at Maldives Business Awards solutions for global corporate customers. optic submarine cable network which supports the nation’s largest 3G and • Recognised for its contributions towards With over 500,000 customers and employing 4G LTE and fixed broadband network. 20 12 Partners developing Maldivian Football community Gaafu 99% trained qualified Maldivians present in Partners by the Football Association of Maldives Alifu 10 strategically located operating centres 3% 3% Population Gaafu Population across the country, we remain the largest Served • Received ‘Next Generation Employment Served Dhaalu telecommunications provider in the Maldives. Initiative Award’ from HR Maldives for its Apprenticeship Program With 30 years of working together to know and serve our customers better 4 17 Partners than anyone else, we continue to lead by Partners Seenu Gnaviyani consistently delivering the latest and best 2% experience digital technology has to offer. 7% Population Population Served Served 6 7 Dhiraagu Annual Report 2018 30 Years Milestone 2015 Launched Fibre broadband 2006 service on 31 March 2015 2018 with speeds up to 100Mbps 100% Coverage of 2001 | Our Business An optical fibre cable link Completed 4G Network in Maldives established between Maldives installation of Prepaid and Sri Lanka to improve system followed by Marked 30th Anniversary 1988 bandwidth and quality of services launch of mobile 1 Oct 1988 1994 SMS service Demonstrated 5G technology Dhivehi Raajjeyge “National Telephone 2009 for the first time in Maldives Gulh un Pvt Ltd Network Rollout 100% mobile coverage began operations Program” introduced to all inhabited islands 1999 across the country Launching of GMS Mobile Service and completed National Telephone Network Rollout Program linking all inhabited islands by th telephone access 1991 1995 2002 2017 Paging Service introduced Installation of 2011 Broadband ADSL service Launched the first a Satellite Earth Station A 1253km long introduced to the market digital mobile and a telephone exchange fibre optics submarine to cater to growing needs plan MAMEN in Seenu Atoll cable laid across of fast internet Launched 2 new digital the country to improve 2000 services, Dhiraagu TV, reach and service A full time an IPTV service and Dhiraagu Pay, 24 hour call centre a mobile money service with hotline 123 introduced 8 9 Dhiraagu Commercial Highlights Annual Report 2018 4G We completed expanding 4G | Highlights of the Year coverage to 100% of the 55 74% Quarter 1 Q1 population. islands of national 44 households 100% With the expansion we offered islands 5GB of population LTE Broadband services to all inhabited islands and resorts. Dhiraagu Fibre 50 72% FTTH expansion Mobile Services total of national Broadband islands households Our Postpaid plans were 41 Dhiraagu TV Services At the end of Q4, high-speed enhanced with social media islands Fibre Broadband services was 38 LTE data allowances of up to 5GB. Final 10 Mobile Services extended to 11 more islands, islands Broadband We launched our DhiraaguTV app At the end of Q3, Our fixed broadband covering a total of 55 inhabited Dhiraagu Fibre matches the perfect way for our customers high-speed Fibre Broadband offers were revamped islands which represents 74% to access content on the go. services were deployed with more data We launched a new Prepaid plan Dhiraagu TV of national households. Dhiraagu Fibre As we continued Broadband to a total of 44 islands which allowances and bigger which offers customisation of to enhance our 4G Broadband Services We acquired rebroadcasting rights represents 70% of national boosters. A new 5M Fibre voice and data add-ons and free We offered customers a Fibre network across the DhiraaguTV DhiraaguTV service was to show all live matches of the FIFA households. Broadband package was data for social media apps. Broadband promotion during Services country, we introduced 4K UHD also introduced. extended to 7 additional Substantial progress World Cup 2018 on DhiraaguTV. November and December which initiatives to upgrade DhiraaguTV service was islands and by the end was made on our rollout The final 10 matches were Special roaming rates and included free connection and customers to 4G sims. launched in 7 additional of Q4, the service was We deployed high-speed of high-speed Fibre rebroadcasted in 4K UHD quality discounted IDD rates to Saudi 3 months of discounted islands, covering a total of available in 50 inhabited Fibre Broadband services in Broadband services. across the country. Arabia were offered during monthly rental. 28 islands which represents islands across the country 7 new islands during the Hajj season and Eid Al Adha. We pride ourselves in striving 62% of national households. to introduce innovation and representing 72% Q1, covering a total of By the end of Q2 high-speed With additional 8 new islands new technology and with great of household. 38 islands which represents Fibre Broadband services launched, DhiraaguTV became DhiraaguPay On Eid Al Adha, two special data pleasure, we demonstrated 5G 66% of national households. were available in 41 islands available in a total of 36 islands add-ons were made available technology for the first time in th covering 68% of the which represents 66% of national We became the first to for our Postpaid, and new Maldives. We offered free connection households. households. introduce personalised Prepaid customers. and discounts on our fixed NFC cards in the Maldives. broadband packages and Anniversary DhiraaguTV 28 62% The card was launched for total of national Prepaid Mini Ghiyaasudhin International Mobile Services Campaign islands households MAMEN School students and is Data Bundles being used by students We continued our Postpaid We launched a ‘double to pay for meals at the To mark 30th Anniversary, ‘30 promo through school’s canteen. 43 69% Social Media promotion under value’ Attractive mini data bundles were people 30 destinations’ lucky total of national which all customers on the which customers launched for our Prepaid customers. draw held every week for a islands households latest Postpaid plans were MORE recieved twice more The bundles provide better value for duration of 15 weeks where offered up to a 5GB social media Data/SMS/Voice with our customers and more data when Enterprise 30 lucky draw winners were data allowance. merchants every recharge. it is needed for a short period. offered all-inclusive trips to 1 of 30 international Connectivity to all destinations. DhiraaguPay government schools was delivered to the Also, 1GB Data valid for 3 days We secured over 130 Ramadan Ministry of Education was offered to mobile merchants, including under the ‘Digital Dhiraagu TV customers and 30% extra popular supermarkets Campaign Schools’ project. allowance was offered to fixed and cafes across the broadband customers during World Cup DhiraaguTV service was country. For Ramadan, special data October. Dhiraagu packs were offered and with Campaign launched in 7 additional Huawei Mate every purchase of our data islands covering a total of 43 Digital Elite bundle, 10% of what was spent islands which represents 69% 20 series by our customers was donated Special promotions and of national households. Club activities were run during the to the NGO, Tiny Hearts In partnership with Huawei, World Cup including a guess of Maldives.
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