Sustainability Report 2019 Chairman’S Message 5
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Sustainability Report 2019 Chairman’s Message 5 CEO’s Message 6 Deputy CEO's Message 7 About the Report 8 Striking Points 10 Major Events 14 EYDAP Actions to Achieve Sustainable Development Targets 16 1 2 3 About Sustainable Creating Value EYDAP 19 Development Strategy 53 for the Market 63 1.1 Profile of EYDAP 20 2.1 Dialogue with Stakeholders 54 3.1 Access to Clean Water, 64 1.2 Corporate Governance 38 2.2 Materiality Analysis 56 Sustainability of Water Resources 1.3 Value Chain 44 & Water Supply Coverage 1.4 Supply Chain 46 3.2 Reliable Network 72 1.5 Participations and Recognitions 50 & Water Efficiency 3.3 Health & Safety of Consumers: 80 Drinking Water Quality 3.4 Health & Safety of Consumers: 94 EYDAP Sewerage Services 3.5 Affordable Pricing- 116 Customer Service 3.6 Fighting against Corruption 128 Contents 4 5 6 Creating Value Creating Value Creating Value for the Environment 135 for our Employees 159 for the Society 183 4.1 Marine Environment Protection 136 5.1 Employment 160 6.1 Environmental Awareness 184 (Effluent Treatment) 5.2 Health & Safety of Employees 168 6.2 Actions of Social Solidarity & 190 4.2 Environmental Compliance 140 5.3 Training and Education 176 Preservation of Cultural Heritage 4.3 Biodiversity Protection 143 5.4 Human Rights in Workplace 179 4.4 Solid Waste Management 146 (Circular Economy) 4.5 Energy Efficiency 155 GRI Table of Contents 200 SUSTAINABILITY REPORT 2019 5 GRI 102-14 Chairman’s Message Ladies and Gentlemen, Dear Friends, While the challenges at the international level regarding the management of the environment and in particular of water resources are becoming greater, I think that for the first time we have reason to be optimistic that we will soon be able to achieve local and international economic growth without the need to increase the consumption of water and environmental resources. Advances in science, and in particular the 4th industrial revolution of digital technology and the utilization of data and analysis, open the door to unprecedented opportunities for more efficient water and wastewater management as well as for the design, maintenance and operation of infrastructure. Our mission is neither small nor simple, but we must admit that the challenges we face become manageable because we have technology as a powerful ally. We at EYDAP, have the good fortune to work in a company that manages one of humanity’s basic goods. Water is the most basic commodity of human life but also the basis of economic life. When the supply and demand of drinking water do not meet, sensitive environmental, social and economic ecosystems on which we rely, become at risk. Many people think that we are a technical company that installs, maintains pipes, provides drinking water and removes sewage. And yet we are so much more, a critical link in the chain of the environment. Circular economy sets the direction for how water and wastewater should be managed: with a holistic optimization of management from water reservoirs to our taps and from the city, through sludge treatment, back to agricultural crops but also to urban green. Urban and spatial planning of cities, industries and agriculture cannot be done without a regard to water resources. We are one of the most important parts in this equation. We remain committed to the best utilization of water reservoirs, the least possible interference in the natural water cycle. Obviously, one of the main challenges is whether the infrastructure we have will be managed in a smart, efficient and beneficial way. We now have every available tool that the constant evolution of technology offers. We can monitor our infrastructure remotely, in real time knowing what is happening. We can create a “digital twin” that provides secure monitoring of the situation at all times. We have the ability to prevent failures instead of trying to fix them. Sensor technology for information gathering combined with mature processing methods can reduce maintenance costs and improve water and sewerage services. Today, pipeline leak detection is made possible by acoustic signals from intelligent sensors that detect the “whistle” that water makes when there is a leak. There are smart devices that run through the pipelines to record their status signals, drones capable of taking and comparing aerial photographs and satellite images that allow us to detect suspected leaks or geological changes that need to be investigated. EYDAP is doing a lot to stay on the path of Sustainable Development and sustainability as required by its mission. Although it is certain that in the near future we are going to have the opportunity to do more for environment, man, society. Theodora Varvarigou Chairman of the Board of Directors 6 EYDAP GRI 102-14 CEO’s Message Ladies and gentlemen, We are pleased to share with you the Sustainable Development Report of EYDAP for 2019. I am sure that by going through the pages, texts, tables and diagrams you will see how much equipped, the strength of the largest water supply and Sewerage Company in Greece, one of the largest in Europe. I’m not just talking about the company’s financials and performance, which are certainly important, they are central priorities for the company’s Board of Directors. I would like to remind you here that the net profit this year reaches 58.1 million euros compared to 48 million euros in 2018 (increased by 21%), the reduction of operating costs is estimated at 3% and is 255.1 million euros from 263 million euros in 2018 while earnings per share are at 0.55 euros from 0.45 euros in 2018. However, it is not only the financial performance that attracts our attention. We have adopted a long-term vision for the company and we want to plan for the future. We are very much interested in this year’s profits but we are not indifferent to the future ones. Instead, we prepare them. The aim of the Administration is to consolidate the conditions for sustainable development, while adopting a clear plan for the transformation of the Company into a modern and efficient Organization, which ensures the efficient use of water resources, creates value for shareholders, gives priority to the customer, and even ensures a fair and dynamic work environment. In this endeavor, while preparing for the future, we learn from the past. Last year, 90 years had passed since the construction of the Marathon dam. It was a great project of the time that was realized because inspired people used the technology of the time, worked hard, private companies cooperated with government agencies, domestic businesses and international, implemented a project that solved city’s problems, and all of that with respect for the environment and with perspective. We all serve the same model of commitment, hard work, respect for the environment and reliability. And we are proud of the work offered by those who work or collaborate with the company and serve the same principles and practices. Our priorities are non-negotiable and simple: Safety at work, Efficiency in operation, Development for the benefit of society. The times we live in are full of challenges, but we are optimistic because the most important asset we have is the trust of the consumers, people who enjoy our services and know that we are always by their side, with them at every moment, adding an extra step each day towards the common effort of sustainable development. Haris Sachinis Chief Executive Officer SUSTAINABILITY REPORT 2019 7 Deputy CEO’s Message Dear Shareholders & Stakeholders, We are going through a period of significant changes and developments for our daily lives. The coronavirus pandemic is changing our lives, but at the same time it reminds us of values we have almost forgotten because we took them for granted. It reminded us of the value of human life, of solidarity, of human potential, linking all of the above to the importance of sustainable development. The epidemic has re-established our priorities. During this period, the Company continued to give priority to the value of life, putting the safety of its Employees and Customers first. Against the crisis of COVID-19, EYDAP acted immediately, with quick reflexes, a high sense of responsibility both towards the society it serves and towards its people, who are its cornerstone. She proved that her people are her strength and that organized and targeted work, solidarity, cooperation and team spirit are behind every successful endeavor, especially in times of crisis. Our goal remains to strengthen the culture of safety, of our employees and partners, their continuous training in the use of new equipment and safe work practices, as well as the improvement of conditions and modes in the work environment, so that we achieve zero accidents in workplace, but also to be pioneers in adopting safe work standards. Sustainable development is inextricably linked to EYDAP’s business strategy. It goes through every aspect of our operation, from the management of raw water to the treatment of sewage and its recycling for urban and suburban irrigation. We work intensively with this philosophy, so that our fellow citizens in Eastern Attica, who will be added to the large family of EYDAP’s Customers, will also be enjoying high level services. To this end, the Company has stepped up efforts to implement the design of integrated urban wastewater management projects in Eastern Attica, having already launched tenders for the networks and the Rafina - Spata, Artemis - Pikermi Wastewater Treatment Plant (WWTP), while taking the necessary actions to implement the other sewerage projects in the wider area, such as the Marathon WWTP, the Paiania - Koropi WWTP, the Oropos WWTP as well as the sewerage network’s support projects.