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Hunterdon County Communications System Emergency Services Operations & Standards Manual

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HUNTERDON COUNTY COMMUNICATIONS SYSTEM

EMERGENCY SERVICES OPERATIONS & STANDARDS MANUAL

NEW JERSEY’S FIRST COUNTY WIDE POLICE, FIRE, AND
RESCUE 9-1-1 SYSTEM

HUNTERDON COUNTY BOARD OF CHOSEN FREEHOLDERS

George D. Muller

Director

Eric C. Peterson

Deputy Director

Ronal M. Sworen George B. Melick Matthew Holt

Freeholders
COUNTY ADMINISTRATOR

Cynthia Yard

CLERK OF THE BOARD

Denise B. Doolan
908-788-1104

HUNTERDON COUNTY COMMUNICATIONS SYSTEM

Police, Fire & Medical Emergency, Dial 9-1-1

TELEPHONE NUMBERS:

  • Telephone #
  • Fax Machine #

Dispatchers - 24 hours a day 908-788-1202……………….908-806-8184
Fire & EMS 908-806-5804 Police North 908-806-5801 Police Central 908-806-5802 Police South 908-806-5803
Shift Supervisor 908-806-5806

Administration
Mon.- Fri. 0830-1630 908-788-1205………………908-782-0057

Written & Compiled by: James S. Reasoner Senior Public Safety Telecommunicator #46 Hunterdon County Communications May 2007

1

MUNICIPALITY IDENTIFICATION NUMBERS:

Alexandria Township Bethlehem Township Bloomsbury Borough Califon Borough
41 42 43 44 45 46 47 48 49 91 11 12 13
High Bridge Boro. Holland Township
14 15
Kingwood Township 16 Lambertville City Lebanon Borough
17

  • 18
  • Clinton Town

Clinton Township Delaware Township East Amwell Twp. Flemington Borough Franklin Township Frenchtown Borough Glen Gardner Boro Hampton Borough
Lebanon Township 19 Milford Borough Raritan Township Readington Twp. Stockton Borough
92 21 22 23
Tewksbury Township 24

  • Union Township
  • 25

  • 26
  • West Amwell Twp.

COUNTY GOVERNMENT DEPARTMENT PREFIXES

  • Public Safety Dept 83
  • Freeholder Board

Emergency Mgmt.
84

  • 86
  • Communications

Fire Marshal
85

  • 87
  • Health Department 88

  • Prosecutors Office 89
  • Parks/Recreations

Sheriffs Office
29 99

HAZMAT-1,2,3 COMMAND 86
Hunterdon County Health Department Hazardous Materials Response Unit’s Hunterdon County Office of Emergency Management Mobile Command Post

N. J. STATE UNIT PREFIXES

Division Fish, Game, and Wildlife Human Services
81 97

2

PHONETIC ALPHABET

AB
Alpha Bravo Charlie Delta
CD

  • E
  • Echo

  • F
  • Foxtrot

  • Golf
  • G

HI
Hotel India

  • J
  • Juliette

  • Kilo
  • K

  • L
  • Lima

MNOP
Mike November Oscar Papa
QRS
Quebec Romeo Sierra Tango Uniform Victor Whiskey X-ray Yankee Zulu
TUVWXYZ

The phonetic alphabet should be used for spelling out unusual names of persons, locations, etc.

They should ALWAYS be given as; A Alpha, B Bravo, etc. They should NEVER be given as; A as in Alpha, B as in Bravo, etc. or NEVER as just plain Alpha, Bravo, etc.

3

2400 HOUR TIME

  • 2400 HOUR TIME
  • 12 HOUR TIME

2400 (Twenty-Four Hundred……………………………………….Midnight 0001 (zero,zero,zero,one)………………………………………….One Minute After Midnight 0015 (zero,zero,one,five)……………………………………………Quarter Past Midnight 0045 (zero,zero,four,five)…………………………………………..45 Minutes Past Midnight 0100 (zero, one-hundred)………………………………………….One O'clock A.M. 0130 (zero,one,three,zero)…………………………………………One Thirty A.M. 0200 (zero, two-hundred)………………………………………….2 A.M. 0300……………………………………………………………………..3 A.M. 0400……………………………………………………………………..4 A.M. 0500……………………………………………………………………..5 A.M. 0600……………………………………………………………………..6 A.M. 0700……………………………………………………………………..7 A.M. 0800……………………………………………………………………..8 A.M. 0900……………………………………………………………………..9 A.M. 1000 (ten hundred)…………………………………………………..10 A.M. 1100 (eleven hundred)………………………………………………11 A.M. 1200.(Twelve Hundred Hours)……………………………………..Noon 1201 (twelve, zero, one)…………………………………………….One Minute After Noon 1215 (twelve, fifteen)…………………………………………………Quarter Past Noon 1300 (add 1:00 to 12:00) (thirteen hundred)…………………..1 P.M. 1345 (add 0045 to 1300) 1:45 P.M. (thirteen, forty-five)……1:45 1400 (add 2:00 to 12:00) …………………………………………..2 P.M. 1500 (add 3:00 to 12:00) …………………………………………..3 P.M. 1600 (add 4:00 to 12:00) …………………………………………..4 P.M. 1700 (add 5:00 to 12:00) …………………………………………..5 P.M. 1800 (add 6:00 to 12:00) …………………………………………..6 P.M. 1900 (add 7:00 to 12:00) …………………………………………..7 P.M. 2000 (add 8:00 to 12:00) (twenty hundred)…………………….8 P.M.. 2100 (add 9:00 to 12:00) (twenty-one hundred)………………9 P.M.. 2200 (add 10:00 to 12:00(Twenty Two Hundred)……………..10 P.M. 2300 (add 11:00 to 12:00)………………………………………….11 P.M.

4

HUNTERDON COUNTY COMMUNICATIONS, 10-CODE to PLAIN LANGUAGE DEFINITIONS

10-01- Unable to copy, repeat or change location. 10-02- Loud & Clear, or Signal is clear. 10-03- Stop transmitting, or cease your transmission’s. 10-04- Received 10-05- Relay to _____. 10-06- Busy. 10-07- Off radio, Fax Times. 10-08- On radio 10-09- Repeat. 10-10- Negative. 10-11- Reserved. 10-12- Stand-by. 10-13- Report conditions. 10-14- Message or information…. 10-15- Message has been delivered. 10-16- …reply/replied to your message. 10-17- Responding 10-18- ….urgent… . 10-19- Contact has been made. 10-20- What is your location?? 10-21- Call by phone to…. 10-22- Disregard or cancel 10-23- On location/Arriving/On scene 10-24- Returning to_______ /Leaving Hospital 10-25- Report to or Respond to…. 10-26- ETA??… 10-27- DL Information…. 10-28- Registration information…. 10-29- NCIC check….

10-30- Use caution….

10-31- Pick up….. 10-32- ____ Units are needed. (*)

10-33- Help Me Quick!!!

10-34- Correct time….. 10-35- Time Check (See Procedure)

10-36- Are you alone??

10-37- In Service 10-38- Out of Service

10-40- Code C Hostage or intruder

10-41- On duty 10-42- Off duty 10-44- 9-1-1 hang up… 10-45- Stolen vehicle. 10-46- Disabled motorist or vehicle. 10-47- B & E… 10-48- Stopping…..
5
10-49- Fall victim…. 10-50- Motor Vehicle Accident or MVA 10-51- Wrecker (needed or responding) 10-52- Ambulance or EMS (needed or responding) 10-53- Fire apparatus or Fire Department (needed or responding) 10-54- CERT Team respond to…. 10-55- Intoxicated Driver 10-56- Intoxicated Pedestrian 10-57- Hit & Run 10-59- Escort or Escorting…. 10-60- Alarm (Bank or Burglar) 10-61- Domestic 10-62- Assault

10-63- Bomb threat 10-64- Homicide

10-65- Armed robbery 10-66- Weapons involved

10-67- Sexual assault

10-68- Prowler 10-69- Drowning (In progress or just discovered) 10-70- Fire (Specify type) 10-71- Fire Drill 10-72- Under control 10-77- Aggressive driver 10-80- Transportation 10-81- Fracture of (___) 10-82- Head injury 10-83- Laceration of (___) 10-84- Asphyxiation (Smoke/Gas) 10-85- Poison (Specify Type) 10-86- Burns (Specify where & extent) 10-87- Bite from… (Snake or animal) 10-88- Maternity (Give specifics) 10-89- Hemorrhage of….. 10-90- Stroke 10-91- Heart attack 10-92- Seizure or convulsions 10-93- Suicide attempt by…. (Specify) 10-94- Gun shot 10-95- Reaction to narcotics…

10-96- Psychiatric 10-97- DOA

10-98- Respiratory distress 10-99- Cardiac arrest 10-100- Disaster (Specify)

6

NOTE for plain language: This is the language that has been approved by the Hunterdon County Police, Fire, & Squad Chiefs Associations to be used when communicating from Dispatch to the user agency and vice versa.

We WILL preferably be known as “Hunterdon” or “Hunterdon County” however “County” is acceptable.

The highlighted codes herein are being kept as a 10-code at the request of the HCPCA in order to keep confidentiality on behalf of the PD & the caller.

Inappropriate & unacceptable verbiage such as “out”, “on the job”, “going” etc. will not be tolerated by Hunterdon County Communications and the unit will be asked to clarify. Departments will be responsible to see that members and/or employee’s will know these terms and use them as such. Continued use of unacceptable verbiage will be noted by the Room supervisor and the Chief officer will be notified with dates and times of recorded incidents.

Please note the change in verbiage for signing a unit on and off the air. We will now use “On Radio” for a unit signing on and “Off Radio” for a unit signing off the air. Police officers will use on duty & off duty when starting or ending their tour. In & Out of service are now reserved for placing a unit In or Out of service while on a call. Fire & Rescue agencies are reminded that when placing a unit in or out of service when it is not on a call should call Hunterdon on the phone at (908)-782-2255.

The goal here is to make a more professional approach to our communications and your assistance will be surely appreciated.

7

EMERGENCY MEDICAL SERVICES GUIDELINES

EMS/RESCUE IDENTIFICATION NUMBERS:

Amwell Valley Bloomsbury Califon
48 43 44
Kingwood Township Lambertville
16 High Bridge/Hampton/Glen Gardner 27

  • 17 Whitehouse/Branchburg
  • 32

  • Lebanon Township
  • 19

92 25 23 24 22

  • Clinton
  • 45/46 Milford/Holland

Flemington/Raritan 49/21 Pattenburg Frenchtown Hampton
11 13 14 91
Stockton Tewksbury

  • Whitehouse
  • High Bridge

  • Quakertown
  • Hunterdon Dev Ctr EMS 97

Out-of-County Bradley Gardens Branchburg
39 74 94 79

  • Hopewell
  • 52

51 98 53
Pennington Stewartsville Titusville (Union)
Erwinna Hillsborough

Underwater Recovery Garden State 68

Hunterdon Medical Center EMS

EMS-1 Hunterdon Medical Center Mobile Intensive Care Unit - Based in Flemington EMS-2 Hunterdon Medical Center Mobile Intensive Care Unit - Based in Warren County EMS-3 Hunterdon Medical Center Mobile Intensive Care Unit – Based in Lambertville

EMS/RESCUE MOBILE IDENTIFICATION NUMBERS:

Chief/Captain's Number…………50 Line Officers………………………..50A, 50B, etc. BLS Unit/Transport only………….51 – 54 BLS Unit/Transport with………….55 Extrication tools Rescue Vehicle/Primary………….56 Vehicle extrication Marine Rescue Vehicle…………....57

st

1 Responder Vehicle…..…………58 Technical Rescue Vehicle…………59 Marine Unit or boat………………..5M Trailer Units…………………………5 TRU Utility Vehicles or Support Units……………………76 - 79

9

FREQUENCIES AND USAGE CHANNEL: FREQUENCY USE:

AMB 2 AMB 3 AMB 5
155.205 155.340 155.400
Primary Alerting Frequency Ambulance to Hospital Primary Communications Frequency, Dispatch to Ambulance, Ambulance to Ambulance, Etc. Secondary Simplex Command Frequency On Scene Communications
AMB 6 SPEN 4 AMB 9 TAC 1 PARKS
155.400 153.785 155.280 154.965 159.255
Statewide - Alternate On Scene Communications Alternate Command Frequency Primary HCPA channel & secondary Helicopter Landing Zone Frequency.

AMB 2 AMB 3 AMB 5
For use in initial dispatch. aka H.E.A.R. Radio. Ambulance to hospital communications. Units will use this channel to communicate withHunterdon. Upon establishing command, to minimize radio traffic, only the Incident Commander should communicate with Hunterdon. All requests for resources shall go through command to avoid duplication of requests. On scene communications are to be on SPEN-4.

AMB 6 SPEN-4 AMB-9 TAC 1
Ambulance to ambulance. Localized on scene communications. Localized on scene communications. Statewide frequency. For communications with out of county EMS units. Local government duplex frequency for interagency communications including landing zone communications with medical evacuation helicopters & FD’s. Can be used as a command Channel with the authorization of or at the request of Hunterdon. Should not be used unless absolutely necessary.

  • PARKS
  • Hunterdon County Parks System communications communications channel &

Secondary landing zone channel to be used by the FD landing zone officer, to communicate with the helicopter.

10

RADIO PROCEDURES

1. MOBILE TO MOBILE: A. When calling another mobile, use that mobile number first. Example: 21-10 from 21-11. B. When answering, use your mobile number. Example: 21-11 go ahead. C. Calling mobile will give message. Example: 21-11, report to the Station. D. Called mobile will acknowledge the calling mobile with his number. Example: 21-11,
Received.

2. COMMUNICATIONs OPERATOR TO MOBILE: A. When calling, the communications operator will use the mobile number twice. Example:
49-51, 49-51 (called mobile).

B. Mobile when answering, will use his number. Example: 49-51, or 49-51 go ahead. C. Communications Operator response. Example: 49-51, MVA with injuries, Route 31 and
Wescott Dr.

D. Mobile response. Example: 49-51, Received, or 49-51, enroute.

3. MOBILE TO COMMUNICATIONs OPERATOR:

A. When calling, the mobile will use Hunterdon. Example: Hunterdon from 26-61, or
Hunterdon, 26-61.

B. Communication Operator response. Example: 26-61. C. Mobile response. Example: 26-61, Off radio, Station 26. D. Communication Operator response. Example: 26-61, Received.

11

4. EMERGENCY MEDICAL SERVICE ALERTING PROCEDURES:

1. There will be an “Alert Tone" preceding home alert tones and sirens. This tone is to alert working units on the radio to stop transmitting. This tone is to signify that there is a call for another station.

Example: (Alert Tone) plus "All Stations Clear for a Station 49 Rescue Alert, Main and Church
St, Flemington Boro”.

2. Siren and Home Alert Tones will follow. 3. Announcement of Call and Type. Example: "Station 49 Rescue, Flemington Boro, Main and Church Streets, MVA with injuries, . Repeating, Station 49 Rescue, Flemington Boro, Main and Church Streets, MVA with injuries. 1717 Hours, Operator 46, KYQ-553.”

4. First Unit Response. Example: "Hunterdon, 49-51, on radio." 5. Communications Operator will repeat the call to first unit(s) signing on. Example: "49-51, MVA with injuries, Main and Church Streets, Flemington Boro." 6. Mobile Acknowledgement. Example: "49-51, received, or 49-51, enroute." 7. (RESCUE ONLY) After the original alert, if no response from the assigned station is received within four minutes, a second alert will be sounded. If still no response after three additional minutes, the next closest station indicated by the Communications center locator computer will be called. This is in accordance with the policy set by the 10th District of the New Jersey State First Aid Council.

NOTE: The first unit (ambulance, crash truck, or officer) to sign on with Hunterdon

has assumed the responsibility for the call!

12

10TH DISTRICT STANDARD OPERATING PROCEDURES

Establishing Command Location: It is the intent to provide a structured county-wide approach to implementing a command location (post) for an emergency incident.

1. Officer number, or vehicle call number is to be used until the command location is established.

2. A vehicle or facility (not an individual) becomes the COMMAND LOCATION. The name should be to a geographical reference per ICS i.e. BROAD STREET COMMAND.

3. Individuals, unless their assignment is the COMMAND LOCATION, should refrain from transmitting to Hunterdon. All communications should be through the Incident Commander.

4. A single command location is to be established for an incident, even with multiple departments and/or agencies involved. NOTE: The need for command should be based upon the complexity of the incident. Command need not be implemented in every type of incident.

5. The Incident Commander should ALWAYS use a mobile radio.

DUAL ALERT STATUS - MUTUAL AID:

At the request of the 10th District of the New Jersey State First Aid Council, this protocol will be followed in the event that a first aid or rescue squad cannot field a crew 24 hours a day.

1. The initial call will be alerted following normal alerting procedures. 2. If an ambulance has not signed on at the end of the normal seven minute alerting period, the nearest available mutual-aid squad will be alerted and the initial squad will be placed on dual alert status. Once the squad has reached this status, their tones will no longer be included in the alert. If a second call is received for that squad, their tones will be included on the initial alert only.

3. If an ambulance has not gone en-route by the end of ten (10) minutes from the end of the initial dispatch, mutual aid will be dispatched and the initial squad will be placed on dual alert status. Mutual Aid can be cancelled upon the ambulance going en-route or upon the authorization of an officer. The officer then assumes responsibility for the call.

4. Dual alert status can be canceled by an officer via telephone when they know they have a crew. This officer must identify themselves by name and number.

5. If any call is assigned to more than one squad as normal procedure, this protocol does not apply.

6. If a mutual aid squad does not respond within the seven minute time frame, it will be placed on dual alert status and the next closest available mutual aid squad will be called.

13

7. If a call goes to mutual aid and the first due mutual aid squad is already on dual alert status, that squad and the next due in will be alerted.

8. If a squad officer determines beforehand that there will not be a crew available for emergencies, i.e. the regular crew is on a transport, he/she can put the squad on dual alert status (via telephone) prior to any emergencies being received.

NOTES: In the event of bad weather or other extenuating circumstances, the Communications Operator shall have the discretion to waive the 10 minute time frame. This will be based on knowledge that the operator possesses, i.e. someone is responding to the building, hazardous road conditions, etc.

"The above protocols are not an attempt to supersede the authority of any squads leadership, but intended to provide a more timely response to those in need of service." 10th District Protocol Drafted June 9, 1994.

TESTS & ANNOUNCEMENTS:

MESSAGES BROADCAST FOR RESCUE AND FIRE AGENCIES VIA HOME ALERT

Message content that are authorized to be broadcast shall be limited to the official rendition of services by the respective agencies, which include:

1. 2.
Alerting for Calls. Tests of the Home Alert and/or Siren System.
These may be interpreted as to include "drills" and/or "special assignments", with the text limited to the above quoted phrases. Funeral announcements are also permissible within the "authorized content" limitations.

Messages which are NOT permitted include, but ARE NOT limited to: 1. 2. 3. 4.
Fund Raising Events. Parades. Standard Regularly Scheduled Meetings. Any Other Quasi-Social or Commercial Activity.
In summary, if it sounds "official to the rendition of SERVICES" when broadcast, it is permissible. If it does not, IT IS NOT.

Unit out of service & Squads on dual alert announcements are made daily at 0745 & 1815 hours.

14

TESTING RESCUE BASES

There will be designated days and times that Rescue Squads will be tested by Hunterdon County Communications. This testing verifies the proper operation of communications equipment. For the majority of agencies, testing will be reduced to once a week.

Tests will normally be for siren and/or home alerts only. Any announcements should be provided to Communications by 1800 hours for inclusion with the regular test. These

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