Australian Electoral Commission ANNUAL REPORT 2017–18 Australian Electoral Commission ANNUAL REPORT 2017–18 © Commonwealth of Australia 2018
ISSN: 0814–4508
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iv Australian Electoral Commission Annual Report 2017–18 Contents v Contents vi Figures vii Tables viii About this report ix Letter of transmittal 1 Section 1 Commissioner’s review 2 Complexity 3 Meeting our challenges 5 Looking forward 6 Section 2 Overview of the AEC 8 Role and function 8 Organisational structure 12 Section 3 Performance report 15 Annual performance statement 15 Statement by the Electoral Commissioner 17 Performance statement – agency direction one 20 Performance statement – agency direction two 22 Performance statement – agency direction three 24 Performance statement – agency direction four 26 Performance statement – agency direction five 28 Performance statement – agency direction six 32 Other performance 34 Section 4 AEC functions 36 Active electoral roll management 38 Conducting successful electoral events 42 Undertaking public awareness activities 45 Supporting electoral redistributions 46 Administering political party registrations and financial disclosure 48 Section 5 Management and accountability 50 Corporate governance – principles and objectives 52 External scrutiny 54 Managing and developing staff 58 Assets management 59 Purchasing
Australian Electoral Commission Annual Report 2017–18 v Contents
62 Section 6 Financial statements 64 Financial performance summary 66 List of financial statements 67 Certification 70 Primary financial statements 75 Administered schedules 78 Overview 81 Notes to the financial statements 98 Section 7 Appendices 100 Appendix A Resources 103 Appendix B Governance 107 Appendix C Commonwealth Electoral Roll information 113 Appendix D Electoral events data 115 Appendix E Public awareness data 116 Appendix F Electoral redistribution data 119 Appendix G Political party registrations and financial disclosure data 121 Appendix H Workforce statistics 130 Section 8 Reader guides 132 Abbreviations and acronyms 133 Glossary 136 Index to list of annual report requirements 140 General index
Figures
16 Figure 1: Performance criteria from the AEC Portfolio Budget Statement mapped against agency directions 47 Figure 2: Australia’s 150 electoral divisions as at 30 June 2018 55 Figure 3: AEC APS workforce by employment type as at 30 June 2018 107 Figure 4: Enrolment rate–trend from 9 October 2004 to 30 June 2018
vi Australian Electoral Commission Annual Report 2017–18 Tables
32 Table 1: AEC performance against the regulator performance framework 54 Table 2: AEC APS workforce by employment type and classification (excluding statutory office holders) as at 30 June 2018 57 Table 3: New claims for compensable and non-compensable injuries 101 Table 4: Agency resource statement 2017–18 102 Table 5: Expenses and resources for Outcome 1 102 Table 6: Average staffing levels 2015–16 to 2017–18 103 Table 7: Business planning documents 104 Table 8: AEC management committees 106 Table 9: AEC discussion forums 108 Table 10: Recipients of electoral roll extracts July 2017–June 2018 109 Table 11: Roll information for registered political parties – parties provided with electoral roll extracts 111 Table 12: Government departments and agencies that received electoral extracts, July 2017–June 2018 112 Table 13: Medical and electoral researchers provided with electoral roll extracts, July 2017–June 2018 112 Table 14: Provision of electoral roll information to organisations verifying identity for financial purposes, July 2017–June 2018 113 Table 15: Results from Senate special counts conducted in 2017–18 113 Table 16: By-elections conducted during 2017–18 114 Table 17: Key voting data for each 2017 by-election 115 Table 18: Advertising and media placement payments, $13,500 or more 116 Table 19: Summary of electoral redistributions concluded in 2017–18 117 Table 20: Summary of electoral redistributions commenced in 2017–18 119 Table 21: 2017 New England by-election payment to political parties and candidates 119 Table 22: 2017 Bennelong by-election payment to political parties 120 Table 23: 2018 Batman by-election payment to political parties 120 Table 24: Party registration related applications and requests 2017–18 121 Table 25: APS ongoing staff demographics as at 30 June 2017 and 30 June 2018 124 Table 26: APS non-ongoing staff demographics as at 30 June 2017 and 30 June 2018 126 Table 27: Staff employed under the Commonwealth Electoral Act 1918 by demographics as at 30 June 2017 and 30 June 2018 128 Table 28: Statutory appointments under the Commonwealth Electoral Act 1918 as of 30 June 2018
Australian Electoral Commission Annual Report 2017–18 vii About this report
This report outlines the performance of the 6. Financial statements—financial Australian Electoral Commission (AEC) performance for 2017–18 including for the financial year ending 30 June 2018. audited financial statements. The report meets the requirements of the 7. Appendices—additional information. Commonwealth Electoral Act 1918, the 8. Reader guides—abbreviations and Public Governance, Performance acronyms, glossary, index to the list and Accountability Act 2013, and the of annual report requirements and a Public Governance, Performance and general index. Accountability Rule for annual reports. There are eight sections: Tools to assist readers 1. Commissioner’s review—the Electoral This publication has: Commissioner reflects on the year. • a table of contents 2. Overview of the AEC—the AEC’s role, • lists of figures and tables functions and organisational structure. • an alphabetical index 3. Performance report—performance • a list of requirements against the agency purpose and directions in the AEC Corporate Plan • cross references 2017–2021 with reference to the • an abbreviations and acronyms section Portfolio Budget Statements. • a glossary 4. AEC functions—the functions which See page iv for accessible services. deliver the AEC’s purpose and highlights of the year. This report is available online at annualreport.aec.gov.au/2018 5. Management and accountability— information on the management and A PDF version is also available. accountability of the AEC.
viii Australian Electoral Commission Annual Report 2017–18 Letter of transmittal
Australian Electoral Commission Annual Report 2017–18 ix Three Seven Five by-elections special Senate redistributions counts Australian Electoral Commission Annual Report 2017–18
Section 1 Commissioner’s review
The Electoral Commissioner, Tom Rogers, reflects on the year and looks towards the next federal election.
IN THIS SECTION
2 Commissioner’s review
2 Complexity
3 Meeting our challenges
5 Looking forward
Australian Electoral Commission Annual Report 2017–18 1 1 Commissioner’s review
Section 1 Commissioner’s review
We’ve been busy. The AEC continued to experience significant change and operational turbulence during this year.
A combination of unique external preparedness for the next federal events, largely centered on the election, it was critical for the AEC operation of section 44 of the Australian to have robust planning principles in Constitution, created a challenging place to enable the agency to adapt as operational environment and tested circumstances continued to evolve. our organisational agility. AEC staff responded to the challenge, and the agency continued to evolve, improve Complexity procedures, and consistently deliver The AEC operates within a highly successful electoral events. complex environment. Federal elections and by-elections are large events The last 12 months have been one of involving compulsory citizen attendance, the busiest periods in the agency’s strictly regulated behaviour by political history. Even though this was not a parties, and the short notice recruitment, federal election year, the AEC delivered training and deployment of a large three by-elections, seven Senate special temporary workforce. This innate counts, and five redistributions. We were complexity is further rendered by ever also involved in six public Parliamentary evolving citizen expectations. Australian committee inquiries, and completed one citizens demand both surety and speed of the largest close of rolls in the history from the electoral process, and media of our agency for the Australian Marriage commentary (and social media activity) is Law Postal Survey. increasingly focused on key metrics such As evidenced throughout the year, a as the speed of the count. In brief, given dynamic political situation can create their experiences with technology in other a speculative electoral environment. areas of society, citizens have developed Accordingly, as well as ensuring our digital expectations from what is a mostly analogue process.
2 Australian Electoral Commission Annual Report 2017–18 High-profile local and international cyber The Australian Marriage Law Postal security incidents have highlighted Survey, a unique event, showcased our the potential for catastrophic failure if ability to swiftly process a huge volume electoral processes and systems aren’t of enrolments at short notice. During the carefully controlled and monitored. two weeks of close of rolls we processed Maintaining pace is made more almost one million enrolments, vastly challenging by highly prescriptive and exceeding volumes at the 2016 federal somewhat antiquated legislation and election. More than 55,000 calls to the ageing IT systems. The AEC has devoted AEC hotline, three million plus website a significant amount of resources visits, thousands of emails and hundreds and focus on this matter over the last of social media interactions were other 12 months. In partnership with other features of that unique event. relevant security agencies, and state and territory electoral commissions, we Australia now has the largest and have continued to analyse the security situation, implement risk mitigation most complete Commonwealth strategies, and prepare for the future of Electoral Roll since Federation, with an evolving cyber security environment. more than 16 million Australians Against this backdrop, the AEC maintains an ongoing and overwhelming focus on enrolled to vote. being ready to deliver efficient and high The AEC has managed an intense integrity electoral events. Implementing workload this year. While we have been changes to electoral process following agile in our response to implement the the 2016 federal election evaluation and required legislative changes and conduct mobilising to maintain election readiness a number of events and redistributions, is, in itself, a considerable workload. We non-election resourcing remains tight. also delivered three by-elections and We continue to work with our key seven Senate special counts triggered by stakeholders to raise awareness of the parliamentary resignations. Most of these risks inherent in under investment in the resignations resulted from High Court electoral process. decisions on eligibility requirements under section 44 of the Constitution. When a further four Members of Parliament Meeting our challenges resigned in May 2018 due to eligibility requirements, the Government progressed Delivering high quality regulations enshrining changes to the electoral events nomination process for people wishing While this year’s many challenges tested to stand as candidates. The AEC our agility, they also provided us with implemented these changes, including a an opportunity to test and implement qualification checklist, to help candidates changes to improve voter experience provide information on their eligibility to before the next federal election. be elected to Parliament having regard to section 44 of the Constitution.
Australian Electoral Commission Annual Report 2017–18 3 1 Commissioner’s review
Our early planning to complete the largest Continuous improvement close of rolls in agency history for the We are continuously improving the way Australian Marriage Law Postal Survey, we do business to ensure we meet allowed us to provide invaluable support community and stakeholder expectations. to the Australian Bureau of Statistics. Part of this has involved working with As a result of our ongoing focus on roll key stakeholders such as the Joint growth and roll integrity, Australia now Standing Committee on Electoral Matters has the largest and most complete (JSCEM) on the complexities of electoral Commonwealth Electoral Roll since processes and confirming the need to Federation, with more than 16 million modernise our overall approach. Australians enrolled to vote. Additional mid-year funding allowed us For the New England by-election on to begin a business case to modernise 2 December 2017 we delivered election the AEC’s election and roll management results in record time—the poll was systems. We also focused on more declared and the writ returned in just four effective supply chain management to days. Close on its heels, the Bennelong create further efficiencies in polling places. by-election on 16 December created an intense end of year workload. AEC We are implementing an organisational staff worked through the Christmas design review to ensure we have the period to quickly declare the poll and necessary capability and agility to return the writ. We conducted a further effectively deliver our core functions in by-election in Batman on 17 March a changing environment and to set us 2018 and produced another incredibly up for the future. fast turnaround to declare the poll. This We will continue to ensure electoral succession of by-elections allowed us to communication is authorised in collect data on polling place operations, accordance with the new rules which and tested our new data driven approach came into effect in March. These to forecasting polling place resources. extend authorisation requirements to On 24 May the Speaker of the House contemporary communications channels of Representatives advised Parliament such as online platforms, bulk text that the proposed polling day for by- messages and robocalls. elections in the federal electoral divisions Our commitment to cyber security also of Braddon, Fremantle, Longman, Mayo continues and we have significantly and Perth would be 28 July 2018. This increased our focus in this area. We resulted in the largest number of by- are working with the Australian Cyber elections conducted at any one point Security Centre on a cyber security in time since Federation. We have also review of electoral processes and we implemented regulatory changes to the are participating in a cyber security health nominations process for candidates in check along with our colleagues in the time for the upcoming by-elections. Electoral Council of Australia and New In 2017–18 we also delivered 1300 Zealand (ECANZ). industrial and commercial elections, which was 500 more than in 2016–17.
4 Australian Electoral Commission Annual Report 2017–18 Progress in modernising our systems, business-as-usual. Improvements have addressing temporary workforce been embedded to enhance the voter challenges and overly prescriptive parts experience. of the Commonwealth Electoral Act 1918 The urgent need to respond to changing (the Electoral Act), are reviewed every six community and stakeholder expectations months by JSCEM. We have been able continues to drive improvements to every to finance most of these modernisation area of our work. Our corporate plan and initiatives within our existing funding agency directions help focus our energy belt, however we are working with our while working to capacity within our stakeholders to acquire the resources to resources. The next federal election will create more meaningful, long-term change. enable us to further track and evaluate our achievements and evolution. Professionalising our workforce All our staff contribute to the successful The urgent need to respond delivery of each federal election, so we are investing in our people through a new to changing community and approach to learning and development. stakeholder expectations continues Every aspect of our learning is driven by our new Learning Governance Committee to drive improvements to every which focuses on national consistency. area of our work. This is underpinned by our values of professionalism, agility and quality. While we progress the business case to As well as improving online learning modernise the AEC’s internal election and programs, we began delivering a nine roll management IT systems, the voter and a half day Election Readiness experience will also be improved. More Program during the year. Since its launch electronic certified lists at polling places in February 2018, this training initiative will make it faster to find voters on the list. has been provided to more than 240 staff. Voters will be able to download the AEC mobile app to help polling officials locate Staff can also experience an election their details faster. This helps to reduce role ‘hands on’, through the Election wait and queue times. Experience Program, and build knowledge and understanding by participating in an The semi-automated counting of Senate electoral event. For our temporary election ballot papers will continue. This will workforce, we’ve created short, task reduce the Senate vote counting time, focused videos for online, face-to-face enable us to streamline the movement of and ‘just in time training’. election supplies, and to benefit from the efficiencies and security this provides. Looking forward While the future holds many unknowns, challenges and opportunities, I am Everything we’ve achieved this year confident that we are building a solid demonstrates significant progress foundation for continuous improvement, since the 2016 federal election. Work and that our ability to continue evolving priorities identified through our election will safeguard the integrity of Australia’s evaluation have mostly progressed to electoral system.
Australian Electoral Commission Annual Report 2017–18 5 One One One program: Purpose outcome 1.1 to deliver electoral events Australian Electoral Commission Annual Report 2017–18
Section 2 Overview of the AEC
The role, functions and organisational structure of the Australian Electoral Commission.
IN THIS SECTION
8 Role and function
8 Organisational structure
Australian Electoral Commission Annual Report 2017–18 7 2 Overview of the AEC
Section 2 Overview of the AEC
Role and function Organisational structure The AEC is an independent statutory The Electoral Commissioner, Tom authority established by the Australian Rogers, is appointed under the Government. It is funded to deliver one Commonwealth Electoral Act 1918 and is purpose and one outcome: responsible for managing and operating the AEC. The Electoral Commissioner Maintain an impartial and independent is the AEC’s Accountable Authority and electoral system for eligible voters through works as part of the Executive Leadership active electoral roll management, efficient Team to manage the organisation. delivery of polling services, and targeted education and public awareness programs. At 30 June the AEC’s Executive Leadership Team was: The AEC has one program: • Tom Rogers, Electoral Commissioner 1.1 To deliver electoral events. • Jeff Pope APM, Deputy Electoral Its functions are: Commissioner • conducting successful electoral • Andrew Gately, First Assistant events, including federal elections, Commissioner by-elections and referendums, and • Tim Courtney, First Assistant industrial and commercial elections Commissioner • ensuring confidence in the electoral roll An organisational chart that includes • administering political party senior executive and their responsibilities registrations and financial disclosure is on page 10. • supporting electoral redistributions The AEC has a three-tier structure with: • undertaking public awareness activities • a national office in Canberra • state and territory offices The AEC must also provide a range of electoral information and education • divisional offices programs both in Australia and in support of Australia’s national interests. More information on the AEC’s functions is in section 4.
8 Australian Electoral Commission Annual Report 2017–18 Section 6 of the Electoral Act established At 30 June the members of the a three-person Commission which has Commission were: exclusive powers, particularly in relation • Chairperson: Hon. Dennis Cowdroy to electoral redistributions, political party OAM QC registration, and funding and disclosure. • Electoral Commissioner: Tom Rogers • Non-judicial member: David Kalisch
Senior Executive 2017–18
Back row left to right: Martyn Hagan, Thomas Ryan, Paul Pirani, David Lang, Warwick Austin, Steve Kennedy, Gabrielle Paten, Jonathan Nicholl, Fleur Hill, David Molnar Front row, left to right: Anna Stewart, Stephen Blackburn, Andrew Gately, Tom Rogers, Jeff Pope, Robyn Legg, Lynn White Absent: Tim Courtney
AustralianAustralian Electoral Electoral Commission Commission Annual Annual Report Report 2017–182017-18 9 2 Overview of the AEC
AEC Organisation Chart June 2018
Tom Rogers Electoral Commissioner
Jeff Pope Deputy Electoral Commissioner
Legal and Network and Election Capability Division Procurement Operations Division Branch Andrew Gately Tim Courtney Paul Pirani First Assistant Commissioner/National First Assistant Commissioner Chief Legal Officer Elections Management (NEM)
Deputy Chief National Training International Doctrine Australian Elections Operations Roll Corporate Disclosure, Information, Supply Chain Legal Officer and Education Services and Lessons Electoral Branch Branch Management Services Assurance and Communication Management* Unit Management Officer/State and Community Branch Engagement and Technology Commercial Law Lynn White Anna Stewart Stephen and Procurement Manager Engagement Branch Assistant Assistant Jonathan David Lang Blackburn Commissioner Commissioner Branch Program Manager Electoral New South Wales Nicholl Gabrielle Paten Assistant Authorisations and Australian Robyn Legg Assistant Assistant Commissioner Election Design Operations Capital Territory Assistant Commissioner Commissioner and Planning Capability and Warwick Austin Commissioner Engineering, Coordination People Services Risk and Infrastructure Voter Services and Operations Victoria Roll Program Assurance Systems Chief Finance Steve Kennedy Event Delivery and and Community Officer and Parliamentary Information Management Modernisation Engagement Resource and Party Security, Queensland and Governance and National Management Registration Northern Territory Business Assurance Intelligence, Enrolment Thomas Ryan Financial Compliance and Research and Services Management Disclosure Architecture and Western Australia Electoral Integrity Modernisation Australian Electoral Commission (the Commission) Redistributions Fleur Hill People, Integrity Communications Chairperson and Security IT Solutions Non-judicial member South Australia Election Information Electoral Commissioner Martyn Hagan Workforce and Management Systems and Digital *Function to shift into Network and Election Operations Division Tasmania Communications following next federal election. David Molnar ICT Program
10 Australian Electoral Commission Annual Report 2017–18 AEC Organisation Chart June 2018
Tom Rogers Electoral Commissioner
Jeff Pope Deputy Electoral Commissioner
Legal and Network and Election Capability Division Procurement Operations Division Branch Andrew Gately Tim Courtney Paul Pirani First Assistant Commissioner/National First Assistant Commissioner Chief Legal Officer Elections Management (NEM)
Deputy Chief National Training International Doctrine Australian Elections Operations Roll Corporate Disclosure, Information, Supply Chain Legal Officer and Education Services and Lessons Electoral Branch Branch Management Services Assurance and Communication Management* Unit Management Officer/State and Community Branch Engagement and Technology Commercial Law Lynn White Anna Stewart Stephen and Procurement Manager Engagement Branch Assistant Assistant Jonathan David Lang Blackburn Commissioner Commissioner Branch Program Manager Electoral New South Wales Nicholl Gabrielle Paten Assistant Authorisations and Australian Robyn Legg Assistant Assistant Commissioner Election Design Operations Capital Territory Assistant Commissioner Commissioner and Planning Capability and Warwick Austin Commissioner Engineering, Coordination People Services Risk and Infrastructure Voter Services and Operations Victoria Roll Program Assurance Systems Chief Finance Steve Kennedy Event Delivery and and Community Officer and Parliamentary Information Management Modernisation Engagement Resource and Party Security, Queensland and Governance and National Management Registration Northern Territory Business Assurance Intelligence, Enrolment Thomas Ryan Financial Compliance and Research and Services Management Disclosure Architecture and Western Australia Electoral Integrity Modernisation Australian Electoral Commission (the Commission) Redistributions Fleur Hill People, Integrity Communications Chairperson and Security IT Solutions Non-judicial member South Australia Election Information Electoral Commissioner Martyn Hagan Workforce and Management Systems and Digital *Function to shift into Network and Election Operations Division Tasmania Communications following next federal election. David Molnar ICT Program
Australian Electoral Commission Annual Report 2017–18 11 Six agency 18 performance measures directions 14 met, 4 partly met, 0 not met Australian Electoral Commission Annual Report 2017–18
Section 3 Performance report
Performance against the agency purpose and directions in the AEC Corporate Plan 2017–2021 with reference to the Portfolio Budget Statements.
IN THIS SECTION
14 Performance report
15 Annual performance statement
15 Statement by the Electoral Commissioner
17 Performance statements
32 Other performance
Australian Electoral Commission Annual Report 2017–18 13 3 Performance report
Section 3 Performance report
The AEC’s performance is measured against the agency purpose, the six agency directions in the AEC Corporate Plan 2017–2021 and the performance criteria in the Portfolio Budget Statements (PBS). The agency directions and PBS performance criteria are aligned, and both work towards the purpose as shown in Figure 1 (overleaf).
The AEC’s six agency directions are To achieve the AEC’s purpose, agency medium to long-term objectives: directions and expected performance, the AEC manages two cycles; the Public Continue to improve and 1 Governance Public Accountability Act modernise the delivery model for 2013 performance cycle and the three- electoral events. year federal electoral cycle. Using the 2 Govern the organisation for quality Election Readiness Framework, the AEC and assurance. comprehensively prepares for federal 3 Professionalise the workforce. elections, and other electoral events. The Election Readiness Framework gives 4 Uphold the reputation of the AEC. assurance to the Electoral Commissioner that the agency is at a ‘level of readiness’ Build an agile and responsive 5 to conduct an election. organisation.
6 Deliver high quality electoral The framework encompasses the three services. phases of election readiness: evaluate and learn, implement change, and The agency directions guide the AEC’s mobilisation. Through the Election Ready activities and priorities and promote Road Map, each phase directs the continuous improvement, enabling the activities to be undertaken. Throughout agency to effectively deliver its purpose. 2017–18 the AEC has been in the The performance measures under each ‘implement change’ phase. This phase direction deliver the AEC’s purpose has been guided by lessons learnt from directly or through enabling activities. the 2016 federal election, and the work
14 Australian Electoral Commission Annual Report 2017–18 program priorities that resulted. All of Statement by the Electoral these priorities will be completed by, or Commissioner implemented at, the next federal election in 2018–19. More information on the I, as the Accountable Authority of priorities is on page 39. the Australian Electoral Commission, present the 2017–18 annual performance During 2017–18 the AEC also delivered statements of the Australian Electoral three by-elections, 1300 industrial and Commission as required under paragraph commercial elections and supported 39(1)(a) of the Public Governance, a number of other events. The AEC is Performance and Accountability Act looking beyond the next federal electoral 2013. In my opinion, these annual cycle to begin defining and shaping performance statements are based on future organisational capability and to properly maintained records, accurately further modernise the model for reflect the performance of the entity, and delivering elections. comply with subsection 39(2) of the Act. Tom Rogers Annual performance statement Electoral Commissioner The annual performance statement 30 August 2018 details the AEC’s performance against each of the six agency directions. They include a result per criterion—either ‘not met’, ‘partly met’ or ‘met’—and an explanation. The performance statements for 2017–18 are signed off by the Accountable Authority.
Australian Electoral Commission Annual Report 2017–18 15 3 Performance report
Figure 1: Performance criteria from the AEC Portfolio Budget Statement mapped against agency directions
Portfolio Budget Statement (PBS) Corporate plan
Maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
Outcome in the PBS Purpose in our corporate plan
One program: 1.1 To deliver electoral events Six agency directions
Performance criteria 1 2 3 4 5 6
Elections, by-elections and referendums 1 2 4 5 6 • Federal electoral events are successfully delivered. • Federal electoral events are successfully delivered. • Maintain ability to conduct a federal electoral event within a timeframe. • Timely conduct of redistribution activities. • Industrial elections, protected action ballots, and Torres Strait Regional Authority elections are delivered in accordance with the relevant legislation and rules. Electoral roll management 2 4 5 6 • High level of confidence in the electoral roll. Party registrations and financial disclosure 2 3 4 6 • Party registration processed in accordance with the Electoral Act. • Financial disclosures obtained and placed on the public record in accordance with the Electoral Act. Public awareness 3 4 5 6 • Deliver communication, education and public awareness activities to inform all Australians of electoral matters.
16 Australian Electoral Commission Annual Report 2017–18 Performance statement – agency direction one
Continue to improve and modernise the delivery model for electoral events Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 1.1 Maintain the Efficient delivery of At June 2018, election planning governed by the ability to conduct polling services Election Readiness Framework was broadly on a federal election track in relation to the Directed Level of Election event within required Readiness set by the Electoral Commissioner. timeframes Ongoing planning efforts for the next federal election were balanced with the delivery of three federal by-elections, seven Senate special counts and support for the Australian Marriage Law Postal Survey (see page 37). 1.2 Operational Efficient delivery of An integrated operational planning framework, planning is integrated polling services linking all layers of election planning (national, state through the national and divisional), was developed and associated Election Ready Road election plans were assured. This follows lessons Map from the 2016–17 election. Divisional and state office staff participated in learning programs designed to develop consistent planning skills and test this capability. 1.3 Increase the Efficient delivery of The AEC’s two largest work priorities–Counting efficiency and polling services the Senate (see page 38) and Supply Chain effectiveness of Management (see page 39)–focus on implementing election delivery nationally consistent, streamlined processes through enhanced to increase the effectiveness and efficiency of coordination and election delivery. consolidation of At June 2018 Counting the Senate is on track to electoral business deliver an effective ongoing model for counting processes Senate ballot papers and embedding this work for multi-election use. At June 2018 a centrally-led and coordinated supply chain model had been trialled at a by-election. This capability is designed to supply, distribute and return election materials and equipment to and from multiple areas of the AEC during an election event. This performance measure is assessed as partly met, as neither capability will be fully tested until the next federal election.
Result key Met Partly Met Not met
Australian Electoral Commission Annual Report 2017–18 17 3 Performance report
Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 1.4 Clear two- Enabling The AEC made incremental improvements to support way internal effective internal communication following lessons communication from the 2016 federal election. These improvements channels enable are designed to enable staff across the AEC’s timely exchange of Australia-wide network to access the right information, information at all at the right time, during an election event. levels They include a communication blueprint to guide AEC internal communication, an enhanced intranet homepage, a new service management tool to support internal service desks, and an operational issues management protocol to communicate with officers in charge during polling and with staff in out-posted centres following polling. These approaches will be implemented at July 2018 by-elections and at the next federal election. 1.5 Industrial Efficient delivery of The AEC conducted 1300 industrial and elections, Protected polling services commercial election events in 2017–18. Action Ballots and The number of industrial and commercial elections Torres Strait Regional increased by 60% from 2016–17. Compliance with Authority elections legislation and rules was consistently monitored with are delivered in two per cent of events reporting an issue requiring accordance with further management. This met the AEC performance legislation and rules target (see page 41). An important element of this performance measure is the ongoing commitment to continually improve and modernise our delivery of industrial and commercial elections. As a result, this performance measure is assessed as partly met. During 2017–18 the AEC released a new event management system and updated policies and procedures to support nationally consistent delivery of industrial and commercial elections. The future operating model for delivering industrial and commercial elections will be finalised following the next federal election. One Torres Strait Regional Authority casual vacancy election was also conducted in accordance with legislation and rules.
* Source: AEC Corporate Plan 2017–2021, p. 9.
Result key Met Partly Met Not met
18 Australian Electoral Commission Annual Report 2017–18 What we did: • delivering elements of the Australian Throughout 2017–18 the AEC focused on Marriage Law Postal Survey on behalf continually improving and modernising of the Australian Bureau of Statistics delivery of electoral events. This included: (see page 37) • standing ready to deliver election • maintaining an appropriate level of events as they arose. Three by- election planning and readiness using elections provided opportunities to the Election Readiness Framework. pilot and trial key work priorities in The Election Ready Road Map an operational environment, and to (planning path for federal elections) collect data and evidence to continue was in the ‘implement change’ phase improving election delivery and voter throughout the year services (see page 39) • implementing targeted enhancements to election planning, delivery and voter In 2018–19 we are: services through the 13 work priorities • maintaining an appropriate level identified following the 2016 election. of election readiness Key focus areas included planning, • conducting assurance checks, coordinating and consolidating, reviewing key activities, and rehearsing communication and information and training staff before mobilisation to management, and training and deliver a federal election expected in recruiting (see page 39) 2018–19 • implementing legislative and procedural • implementing work priorities at the change, while maintaining ongoing next federal election. As we move planning efforts for the next federal into an ‘evaluate and learn’ phase election. This included implementing (depending on the timing of the federal changes to electoral authorisation election), a new set of priorities based requirements as a result of the Electoral on lessons from election delivery will and Other Legislation Amendment Act then be determined 2017, and changes to the nomination process for people wishing to stand as candidates in elections. A qualification checklist was introduced as a result of the Electoral and Referendum Amendment (Eligibility) Regulations 2018 (see page 46)
Australian Electoral Commission Annual Report 2017–18 19 3 Performance report
Performance statement – agency direction two
Govern the organisation for quality and assurance Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 2.1 The governance Enabling In 2017–18 AEC governance committees remained framework is effective focused on business improvement and assurance in supporting (see page 50) business outcomes Overarching frameworks and reporting support these committees, and were maintained and enhanced throughout the year. Performance, risk and project management were a focus. An annual survey of governance committee members was undertaken to confirm committees are working effectively and supporting agency directions. 2.2 High level of Active electoral roll At June 2018 electoral roll completeness— confidence in the management measured through the enrolment rate—remained at electoral roll a historic high rate of 96.3%. Accuracy and integrity of the electoral roll—at the divisional and individual address level—remained high at 96% and 93% respectively. In 2017–18 the AEC’s target of 95 per cent for enrolment processing over five days was achieved, with the 30-day processing rate falling 0.2% under the 99.5% target. Enhancements to the AEC’s Online Enrolment System saw an average of 44.3% of enrolment transactions automatically approved through this system in 2017–18. 2.3 Timely conduct of Active electoral roll In 2017–18 the AEC supported five federal redistributions management redistributions in Tasmania, Queensland, Victoria, South Australia and the Australian Capital Territory (see page 45). Redistribution timeframes were met in accordance with the Commonwealth Electoral Act 1918. The Tasmanian redistribution was determined in November 2017 and Queensland in March 2018 and all legislative requirements were met (see page 116).
* Source: AEC Corporate Plan 2017–2021, p. 10.
Result key Met Partly Met Not met
20 Australian Electoral Commission Annual Report 2017–18 What we did: • enhancing the AEC Online Enrolment Throughout the year we emphasised System to improve services for quality assurance and continued to electors and increase the accuracy increase the maturity of agency-wide and efficiency of enrolment governance arrangements. Work included: processing. In 2017–18 an average of 44.3 per cent of transactions were • undertaking a comprehensive review approved automatically, slightly below of the AEC’s risk management function the target of 45 per cent. In July 2017, • updating the AEC’s project management 49.1 per cent of transactions were processes including a new project approved automatically, increasing management engagement model to 60.3 per cent in June 2018. • reviewing our approach to performance Transaction processing figures were reporting following the last Public slightly below target in August and Governance, Performance and September 2017 due to increased Accountability Act 2013 reporting cycle. enrolment activity around the marriage This included redeveloping the AEC law survey Performance Reporting Framework • supporting the timely conduct of five • managing the Commonwealth Electoral federal redistributions. Redistributions Roll to ensure public and stakeholder were determined for Tasmania in confidence in roll completeness, November 2017 and Queensland in accuracy and integrity. The enrolment March 2018. Redistributions for Victoria, rate stands at 96.3 per cent with South Australia and the ACT were 16,136,122 Australians enrolled at June determined in July 2018 with all legislative 2018. This high level of enrolment requirements anticipated to be completed is supported by the Federal Direct by October 2018 (see page 45) Enrolment Update Program and Online Enrolment System, alongside increased In 2018–19 we are: enrolment activity through the 2016 federal election and the Australian • reviewing the AEC’s funding model Marriage Law Postal Survey (see to better align agency resources with page 37). High accuracy and integrity priorities and functions measures were reported through the • preparing a risk appetite statement to Annual Roll Integrity Report (ARIR) at the define the level and type of risk that the divisional and address-level. These high AEC is willing to accept to meet agency rates of accuracy are also associated objectives and day to day operations with a high enrolment rate and improved enrolment processes (see page 37) • continuing to actively manage the electoral roll to ensure the public and • processing over 3.3 million enrolment stakeholders retain a high level of transactions, with 97.7 per cent confidence in the roll. With the current completed within five days and 99.3 per cent in 30 days. This exceeds the high rate of enrolment, community agency target of 95 per cent for five day engagement efforts will focus on processing and is just short of the target Australians that may face barriers of 99.5 per cent for 30 day processing to enrolment
Australian Electoral Commission Annual Report 2017–18 21 3 Performance report
Performance statement – agency direction three
Professionalise the workforce Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 3.1 Staff are role Enabling In 2017–18 the AEC made significant investment capable and have a in face-to-face training for staff at all levels across clear understanding the national, state and divisional office network. of expectations and Programs were designed to support critical accountabilities operational and leadership capabilities and included: • the Election Readiness Program • the Australian Electoral Officer Capacity Building Program • divisional and state election planning and learning programs • the Election Experience Program • design of large scale rehearsals of critical election processes, to be delivered in 2018–19 • enhanced online and face-to-face training for the temporary election workforce The AEC also supported broad based eLearning, with: • 95% of identified divisional and state office staff completing election-specific eLearning • 92% of identified AEC staff completing mandatory corporate online training on core public service skills and knowledge Completion rates met the 90 per cent targets set for this training (see page 58). 3.2 Regular use of Enabling Established human resource metrics are reported human resource monthly through the Human Resources Scorecard, analytics supports including targeted approaches to excess recreation current and future leave, higher duties, mandatory corporate training workforce planning and unscheduled absences. This indicator has been partly met as the current approach is not yet supported by business intelligence systems and approaches that can inform broader workforce planning efforts. As part of the AEC’s new organisational design, a dedicated business intelligence capability is being established with tools to support further development of analytics in this area.
*Source: AEC Corporate Plan 2017–2021 p. 10.
Result key Met Partly Met Not met
22 Australian Electoral Commission Annual Report 2017–18 What we did • the Australian Electoral Officer The AEC‘s core and temporary workforce Capacity Building Program—delivered is critical to the successful delivery of to 25 AEC senior leaders electoral events and services, and enables • divisional and state election planning the AEC to deliver its purpose. The AEC and learning programs—a holistic workforce surges to around 80,000 on approach to planning and learning polling day for a federal election. activities for divisional and state office staff which was delivered as part of Throughout 2017–18 the AEC continued its election readiness significant investment in learning programs, approaches and tools. These are designed • the Election Experience Program— to build the core capabilities of staff and delivered to 51 staff with little or no supports the temporary election workforce. election experience to build their Face-to-face training and development knowledge and understanding through programs help develop professional, skilled participation in an electoral event and knowledgeable staff who understand • designing large scale rehearsals of their roles and accountabilities, and who election critical processes—for delivery can perform their role effectively during to AEC staff nationally. These rehearsals an electoral event (see page 58). These were postponed and rescheduled programs included: to 2018–19 due to by-elections and impending legislative change regarding • the Election Readiness Program— nominations. A declaration exchange the AEC’s flagship professional rehearsal will commence in October development program was delivered to 2018 and a nominations rehearsal date 240 AEC staff undertaking the role of is yet to be determined Divisional Returning Officer and other critical operational roles at the next • reviewing and enhancing eLearning federal election. A training facility at and face-to-face training programs for Essendon Fields has been established the temporary election workforce to with learning spaces replicating key be delivered before the next federal election environments. The program’s election. Eleven videos were produced objectives are: to complement self-paced online and face-to-face training, and are also a 1. building and enhancing critical stand-alone learning aid for just-in-time operational and leadership training capabilities that underpin election readiness In 2018–19 we are: 2. building peer networks • assessing the benefits and lessons to be learnt from our training and 3. providing participants with a development programs before and after ‘realistic preview’ of election period delivery of the next federal election. This activities and a simulation of key will help guide longer-term approaches election activities for the next electoral cycle
Australian Electoral Commission Annual Report 2017–18 23 3 Performance report
Performance statement – agency direction four
Uphold the reputation of the AEC Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 4.1 Productive Maintain an In 2017–18 productive working relationships were relationships with the impartial and maintained with the Minister and Parliament by: Minister, Parliament, independent • providing the Minister’s office with 70 submissions key agencies and electoral system and 63 items of correspondence that met other stakeholders performance targets are maintained • receiving no complaints from Parliamentary committees on timeliness or quality of AEC responses to requests for information or submissions, including Questions on Notice A key feature of AEC engagement over the reporting period was informing political stakeholders of changes to legislative requirements that would apply to by-elections. This was supported with briefing scripts for candidate and political party information sessions to be held in the by-election divisions (see page 53). 4.2 High quality Maintain an In 2017–18 the AEC provided timely information and reporting and advice impartial and advice on electoral management and delivery of supports the future independent electoral services: direction of the AEC electoral system • to three parliamentary committees for six inquiries, which included providing 10 submissions and attending eight public hearings • in response to requests for information to support various government agencies • by attending three Senate Estimates hearings and responding to 48 Senate Estimates Questions on Notice within the timeframes allocated by the Finance and Public Administration Legislation Committee (see page 53)
*Source: AEC Corporate Plan 2017–2021, p. 10.
Result key Met Partly Met Not met
24 Australian Electoral Commission Annual Report 2017–18 What we did –– achieving a positive response The AEC is required or invited to to the quality of the AEC’s provide accurate and timely technical contributions to key committees. information and advice on electoral This included comments from management and operations to a range the Chair of the Joint Standing of stakeholders. This includes to the Committee on Electoral Matters government, the Parliament, government who noted the significant breadth agencies, political parties and the public. of work undertaken by the AEC on As an independent statutory body, the modernisation and reform since the AEC undertakes this role to support 2016 federal election an impartial and independent electoral In 2018–19 we are: system, a core aspect of the agency’s purpose (see page 53). In 2017–18 this • developing a digital portal (online included: self-service solution) to more efficiently engage with political parties • engaging regularly with key as they carry out their legislative stakeholders and providing information responsibilities and obligations and services that allow them to • engaging and collaborating with carry out their obligations and national and international electoral responsibilities under the Electoral management bodies to improve Act 1918. This included providing systems, services and learning information on: through knowledge sharing –– the requirements for political party • transitioning to the Parliamentary registration Document Management System, –– maintaining the funding and which will enhance tracking and disclosure scheme for political reporting of indicators under this parties agency direction –– the supply of electoral roll products and services to state and territory electoral commissions –– providing clear information to political stakeholders on changes to legislative requirements that applied to by-elections. This included formal correspondence from the Electoral Commissioner and developing briefing scripts for candidate and political party information sessions
Australian Electoral Commission Annual Report 2017–18 25 3 Performance report
Performance statement – agency direction five
Build an agile and responsive organisation Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 5.1 Create an Enabling In 2017–18 the AEC continued to use the lessons environment to learned framework to enhance the way it operates encourage innovative and to foster greater innovation. The current suite of practices to support 13 agency work priorities embody this approach. the AEC and the The Polling Place Operations work priority conduct of electoral (including the modelling of key election metrics) is events an important example of how innovation can be used to integrate lessons and data back into AEC election planning and delivery (see page 39). 5.2 Define a vision of Enabling In 2017–18 a new organisational design structure future organisational was implemented for non-election periods, in both capability national and state offices. This result is only partly met. While the resources and capabilities for the new structure for election periods is close to being finalised, the organisational structure for AEC divisional offices and the delivery of industrial and commercial elections will be implemented after the next federal election. The AEC also pursued a nationally coordinated whole-of-agency approach to staff training and development including: • an agreed funding model • the launch of an online ‘learning hub’ • oversight by the Learning Governance Committee established in June 2017 Following a strong operational emphasis, the focus is now moving to developing a long-term strategic approach to AEC training and development (see pages 22 and 58). 5.3 Ability to identify Enabling In 2017–18 the AEC began developing a business and respond case to modernise the agency’s main election and to emerging enrolment systems. A dedicated team has been opportunities established and the business case is progressing in and risks accordance with agreed milestones.
*Source: AEC Corporate Plan 2017–2021, p. 11.
Result key Met Partly Met Not met
26 Australian Electoral Commission Annual Report 2017–18 What we did Department of Finance’s Public Throughout 2017–18 the AEC invested Sector Modernisation Fund. Building in its people and systems to build on work undertaken in 2016–17, this organisational capability and support funding was received to review how responsiveness and agility. This included: the AEC will: –– provide the necessary capability • continuing to use the AEC lessons and organisational agility to deliver learned framework to foster innovation AEC functions within average and enhance the way the AEC staffing levels operates. The framework standardises the way we gather observations on –– respond to the increasing AEC operations, including processes, complexity of electoral operations procedures, systems, materials and and plan for future demands on the policies. These observations are then agency reviewed and analysed, and actions –– The review will be finalised following defined. AEC staff continued providing the next federal election (see page 43) their observations at by-elections throughout 2017–18 • engaging with key stakeholders – including the Joint Standing • improving the voter experience, Committee on Electoral Matters, the in particular queuing, which was Department of Finance and a range of identified as a lesson to be learned government agencies – on the need following the 2016 federal election. to modernise core electoral systems. Through the Polling Place Operations The AEC is developing a business work priority (including the Modelling case to modernise election and roll Key Election Metrics Project) the management systems. The business AEC engaged Deakin University to case is being prepared in line with simulate polling place operations milestones set by the ICT investment and capture key data to improve the approval process and is expected to voter experience for the next federal be delivered in August 2018 election. The Bennelong by-election also enabled us to validate some of In 2018–19 we are: this data in a live polling environment. • exploring opportunities to use and The data collected by Deakin augment business intelligence and University using time and motion data to support effective decision- studies, and modelling and process making and electoral operations design, was used to develop computer based models to improve polling place • finalising the organisational structure processes and the positioning of staff for the network of divisional offices, and materials (see page 40). delivering industrial and commercial elections, and delivering the • implementing a new organisational Indigenous electoral participation design. The AEC was allocated program after the next federal election funding in 2017–18 through the
Australian Electoral Commission Annual Report 2017–18 27 3 Performance report
Performance statement – agency direction six
Deliver high quality electoral services Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 6.1 Staff apply the Enabling In 2017–18 up-to-date public engagement policies AEC service charter and procedures were in place to help staff respond and its principles, to public enquiries and complaints in a manner and legislative consistent with the AEC Service Charter. requirements are By-election service plans were published following embedded in the the issue of writs for the divisions of New England, design and delivery of Bennelong, Batman, Braddon, Fremantle, services Longman, Mayo and Perth. These plans outlined services the AEC would provide in accordance with the Commonwealth Electoral Act 1918. A service plan for the next federal election is being developed. Work to leverage data and technology to improve the design and delivery of electoral and voter services, including in polling places, was also undertaken. 6.2 Information Targeted Accurate and timely information was provided to provided to the education and the public about electoral matters. This included public is timely public awareness converting the 2016 federal election public and accurate, programs information campaign, which referenced the ‘new uses appropriate Senate voting rules’ theme introduced in 2016, into technology and a standard campaign for future federal elections. channels, and Proposed changes were subject to qualitative meets accessibility market research to re-test elements of the formality standards advertising and the official guide. Following analysis of the latest census data, key aspects of the public information campaign will be expanded from 28 to 30 languages. To inform the public and stakeholders—and ensure the AEC’s information campaign materials are compliant—up-to-date communication channels were maintained (website, publication media and social media) for the: • Australian Marriage Law Survey • three by-elections • legislative change through the Electoral and other Legislation Amendment Act 2017 and the Electoral (Authorisation of Voter Communication) Determination 2018 (see pages 52–56)
Result key Met Partly Met Not met
28 Australian Electoral Commission Annual Report 2017–18 Performance measure in AEC corporate plan* Link to purpose Result Explanation of result 6.3 Support electoral Targeted A targeted approach to engagement and education participation through education and was undertaken during the year including: communication, public awareness • establishing an integrated approach to education and programs community engagement with those who may public awareness experience barriers to electoral participation, and activities that inform trialling a range of initiatives (see page 45) all Australians of electoral matters • integrating evaluation outcomes from the Indigenous Electoral Participation Program (delivered at the 2016 federal election), and working in partnership to trial programs in Indigenous communities that address electoral participation (see page 42) • working with schools, teachers and school children to deliver a range of engaging electoral education experiences and materials (see page 45) The majority of performance targets for AEC education were met. The National Electoral Education Centre continued operating at capacity, with 90,563 visitors in 2017–18. Attendance and customer satisfaction targets were met. The AEC online platform – AEC for Schools – had 76,368 visits, and the number of professional development opportunities for electoral educators increased.
*Source: AEC Corporate Plan 2017–2021, p. 11.
Result key Met Partly Met Not met
Australian Electoral Commission Annual Report 2017–18 29 3 Performance report
What we did • producing and publishing by-election In 2017–18 the AEC introduced a sixth service plans outlining the services agency direction to maintain our focus on and standards that underpin the AEC‘s providing high quality electoral services delivery of electoral events. including: The commitments outlined in these service plans embody the • reinforcing the role of service delivery AEC’s values of quality, agility and through internal communication to professionalism, and reflect our four staff before and after electoral events, AEC service standards: and by communicating the role of the 1. voters and candidates receive agency directions timely and accurate information • examining and anticipating trends in enquiries to enhance the services 2. the AEC delivers a high quality and information provided to the public service through the website, our 13 23 26 3. votes will be counted in national enquiry line, frontline staff and accordance with the Electoral Act, social media channels and the public and stakeholders • managing a significant increase in the will have confidence in the result AEC’s public engagement associated 4. the public and stakeholders have with the marriage law survey. The AEC confidence the electoral process is managed the close of the electoral roll well managed and maintained a help desk for silent electors (see page 37) • seeking opportunities to leverage • developing public engagement technology and data to enhance materials for: delivery of our electoral services. Capturing data through the Polling –– constitutional disqualifications and Place Operations work priority allows candidate eligibility data-driven decisions to be made on –– overseas enrolment polling place resourcing to improve –– the marriage law survey service delivery and working hours for –– federal redistributions polling officials (see page 40) –– Senate special counts • developing and delivering targeted public awareness and education –– by-elections activities to support electoral –– new rules for electoral participation. This includes establishing communications and authorisation an integrated community engagement requirements approach for people who experience –– new candidate nominations barriers to electoral participation. processes Based on evidence, activities targeting –– working at the next federal election Indigenous communities, young people, culturally and linguistically
30 Australian Electoral Commission Annual Report 2017–18 diverse communities, people with In 2018–19 we are: disability and the homeless, will be • Delivering electoral events in in place for the next federal election. accordance with legislation, the Some of these initiatives include: AEC’s event strategy and the election –– developing partnerships that service plan support engagement with homeless • Developing a centralised complaints electors management model and a new –– a trial to build electoral awareness complaints management system and enrolment targeted at young to provide greater consistency people and improve response times and –– working with national and regional governance Indigenous organisations, • Looking for opportunities to increase community partners and other technology use to gather evidence government agencies to address: and data, and enhance enrolment and ▪▪ electoral participation by polling services. This will also help partnering with the Indigenous support groups or communities that Mayor Councils and the may experience barriers to electoral Indigenous Education Centres participation to trial education programs • Expecting to more than double the ▪▪ electoral education, low enrolment number of electronic certified lists used and participation in remote at polling places during the next federal communities by delivering the election. Device numbers will increase Northern Territory Remote from approximately 1500 at the 2016 Community Engagement Project election to 3900 (see page 40) (see page 42)
Australian Electoral Commission Annual Report 2017–18 31 3 Performance report
Other performance on individuals, business and community organisations, the AEC’s performance is The regulator performance framework measured against the regulator performance As a regulatory body the AEC aims to reduce framework. the regulatory burden for electors through The AEC reports against six mandatory key more efficient enrolment and voting services. performance indicators as set by the Australian In line with the Australian Government’s Government. The AEC’s performance for commitment to reducing the cost of 2017–18 is outlined in Table 1. Results are unnecessary and inefficient regulation cross-referenced with the agency directions reported earlier in this section.
Table 1: AEC performance against the regulator performance framework Mandatory key performance AEC performance criteria – indicators under the regulator what the AEC does to ensure performance framework performance indicators are met Result Regulators do not unnecessarily Support electoral participation See performance under impede the efficient operation through communication, agency direction six of regulated entities education and public awareness (pages 38–41) activities that inform all Australians of electoral matters Communication with regulated Information provided to the See performance under entities is clear, targeted and public is timely and accurate, agency direction six effective uses appropriate technology and (pages 38–41) channels, and meets accessibility standards Actions undertaken by Maintain the ability to conduct See performance under regulators are proportionate a federal electoral event within agency direction one to the regulatory risk being required timeframes (pages 27–29) managed Compliance and monitoring The governance framework is See performance under approaches are streamlined effective in supporting business agency direction two and coordinated outcomes (pages 30–31) Regulators are open and Productive relationships are See performance under transparent in their dealings maintained with the Minister, agency direction four with regulated entities Parliament, key agencies and (pages 34–35) other stakeholders Regulators actively contribute Create an environment to See performance under to the continuous improvement encourage innovative practices agency direction five of regulatory frameworks to support the AEC and electoral (pages 36–37) events
Result key Met Partly Met Not met
32 Australian Electoral Commission Annual Report 2017–18 Australian Electoral Commission Annual Report 2017–18 33 Over three million Six public Parliamentary enrolment transactions committee inquiries Australian Electoral Commission Annual Report 2017–18
Section 4 AEC functions
The functions which deliver the AEC’s purpose, highlights and data from the year.
IN THIS SECTION
36 AEC functions
36 Active electoral roll management
38 Conducting successful electoral events
42 Undertaking public awareness activities
45 Supporting electoral redistributions
46 Administering political party registrations and financial disclosure
Australian Electoral Commission Annual Report 2017–18 35 4 AEC functions
Section 4 AEC functions
The functions we perform to deliver our purpose are: • ensuring confidence in the electoral roll • conducting successful electoral events, including federal elections, by-elections and referendums • administering political party registrations and financial disclosure • supporting electoral redistributions • undertaking public awareness activities
Active electoral roll management Highlights of the year The Commonwealth Electoral Roll—the Largest ever electoral roll list of Australians eligible to vote at federal Australia now has the largest and most elections—is integral to election delivery. complete Commonwealth Electoral Roll The AEC’s key electoral roll activities are: since Federation, with more than • encouraging eligible voters to enrol 16 million Australians enrolled to vote. and keep their enrolment up to date The Commonwealth electoral roll grew • targeted enrolment programs by 253,000 in 2017–18, and the enrolment rate of 96.3 per cent continued to exceed • enrolment processing the AEC’s target of 95 per cent. With the • measuring accuracy of the roll growth in the electoral roll, the number of The AEC also supports state, territory voters missing from the roll has declined, and local government elections, by- from 810,904 in 2016–17 to 628,547 in elections and referendums by managing 2017–18. The AEC’s ongoing efforts to the electoral roll through joint roll encourage eligible electors to enrol and arrangements. keep their enrolment up to date, and electoral events, such as by-elections Information from the roll is provided and the marriage law survey help drive to authorised people and groups in enrolments. accordance with the Electoral Act (see appendix A).
36 Australian Electoral Commission Annual Report 2017–18 The Australian Marriage Law ARIR compares client names and Postal Survey addresses from other government agencies with information on the electoral In the lead-up to the marriage law survey, roll, and determines if electors are the AEC processed more than 930,000 enrolled in the correct electoral division enrolment transactions, delivering the and at the right address. By comparing single largest close of rolls in AEC history. millions of data points, ARIR provides a The AEC played a significant role in this comprehensive picture of the roll’s health. unique and complex event, providing the Australian Bureau of Statistics (ABS) Data highlights with the electoral roll and conducting • The electoral roll is the largest and the largest ever ‘roll close’. This was a most complete since Federation with: considerable logistical exercise, with a large proportion of the annual electoral roll –– more than 16.1 electors now workload undertaken in just two weeks. enrolled, an increase of 253,000 The timeframe was tight and the AEC’s voters since last year. early planning for a potential plebiscite –– 96.3 per cent enrolment rate. This proved invaluable. exceeds both the AEC’s target of 95.0 per cent and last year’s result The AEC provided services directly to of 95.7 per cent. 120,000 silent electors—those whose address does not appear on the electoral –– over 3 million enrolment roll for reasons of personal safety. Unable transactions processed in 2017–18 to provide silent electors’ details to the • 85 per cent of elector initiated Australian Bureau of Statistics under enrolment transactions are now the Electoral Act, the AEC arranged for completed online survey forms to be produced and sent • 340 non-election roll information directly to these electors. extracts provided to state The AEC also helped the ABS develop its electoral bodies under the joint roll remote area fieldwork strategy, assisted arrangements. Roll data or extracts with IT security, and worked closely with were provided to: the ABS media team to ensure consistency –– 32 registered political parties of messaging across agencies. –– 14 government departments Annual Roll Integrity Review –– 37 other recipients Introduced in 2017–18, the Annual • 98 roll closes to support: Roll Integrity Review (ARIR) replaced –– eight federal by-elections Sample Audit Fieldwork exercises. The ARIR measures the accuracy and –– three state elections completeness of the electoral roll, more –– 86 local government elections efficiently and precisely. –– the marriage law survey
Australian Electoral Commission Annual Report 2017–18 37 4 AEC functions
• During the marriage law survey Highlights of the year the AEC: Senate special counts –– processed 933,592 transactions In 2017–18 seven senate recounts were –– received 3.3 million visitors to the triggered by parliamentary resignations AEC website following judgments of the High Court of –– responded to 7,725 email enquiries Australia sitting as the Court of Disputed –– engaged in 630 social media Returns. interactions The AEC was ordered to conduct special –– responded to 55,034 phone calls counts of formal 2016 Senate ballot –– provided services to over 120,000 papers to determine candidates elected in silent electors New South Wales, Queensland, Western Australia, South Australia, Tasmania and For more information go to: the Australian Capital Territory. • the performance statement on page 20 Special counts were conducted using • appendix A data already taken from voter preferences on the ballot papers of votes cast at the • www.aec.gov.au 2016 federal election. Conducting successful Once completed, results were provided to the High Court of Australia for electoral events consideration. Results are in Table 15 The AEC provides polling services for at appendix D. federal elections, by-elections and referendums. It is compulsory for all By-elections for the House of eligible Australian citizens to enrol and Representatives vote in these electoral events, so the AEC In 2017–18, three by-elections for the provides a range of voting options and House of Representatives were triggered monitors and responds to voter turnout by parliamentary resignations following and formality. judgments of the High Court of Australia. Outside of a full federal election, the These were for the divisions of Batman, AEC provides polling services for by- Bennelong, and New England. elections and conducts Senate special counts, which are usually triggered by parliamentary resignations. The AEC also delivers elections for the Torres Strait Regional Authority board, and conducts elections and ballots for other organisations such as industrial elections, protected action ballots and fee-for-service elections and ballots.
38 Australian Electoral Commission Annual Report 2017–18 The AEC applied significant resources testing opportunities. Suppliers and from across the organisation to quickly service providers are already engaged declare the results, with all three by- and prepared for the next federal election elections declared within five days after which will be the first nationwide test polling day. of the new supply chain model (see performance statement on page 17). These by-elections demonstrate a clear demand for a range of voter services. Pre-poll and postal voting accounted Seven senate recounts and three for nearly one-third of all votes issued by-elections for the House of at by-elections, continuing the trend of increased early voting. Representatives were triggered by The results from the by-elections are in parliamentary resignations following Table 16 at appendix D. judgments of the High Court. Managing our supply chain Work priorities The evaluation of the 2016 federal election highlighted the need to establish This year has been a milestone for a professional, nationally-coordinated completing many of the work priorities, in logistics capability to bring efficiencies preparation for the next federal election. and process improvements to the AEC’s Conducting the previous federal election supply chain management: the distribution on 2 July 2016, the AEC’s election and return of election materials and evaluation resulted in eight ‘lessons to equipment to and from multiple locations. be learned’ and 13 cross-agency Work In 2017–18 procurements and contract Priority Projects. These work priorities negotiations for the new approach were an focused around four key themes: AEC priority. • consolidate and coordinate Working with industry experts, the • training and recruitment revised approach is integral to the AEC’s commitment to modernise the delivery • communication and Information of electoral events. Incorporating better management practices to improve the cost, time and • planning efficiency of transport and the integrity These cross agency projects address of the supply chain, these improvements the most pressing issues and targeted bring national consistency to logistics enhancements which emerged from planning and execution. They also create the 2016 federal election, and will an ongoing supply chain capability and be implemented at the next federal greater assurance of the AEC’s ballot election. Individual projects and paper principles. associated activities are referenced in the The by-election for the division of Batman performance statements (see page 39). tested the new approach, with future by-election events providing further
Australian Electoral Commission Annual Report 2017–18 39 4 AEC functions
Electronic Certified Lists Information communications The AEC has been working to extend and technology infrastructure the use of electronic certified lists (ECLs) and cyber security at the next federal election. ECLs, which A strong technology platform is vital to replace printed certified lists, can have the AEC’s ability to quickly scale-up to significant benefits in conducting electoral deliver an election. During 2017–18 the events. They can: AEC commenced work on a business • improve the voter experience and case to modernise the main election and potentially reduce wait and queuing enrolment systems (see performance times statement page 17). In addition, the AEC began implementing changes to: • allow ballot paper stocks to be monitored in real time, reducing the • mobile end-user services for a amount of partially admitted votes1 at temporary election event network elections • server, network and backup capability While the current ECL system is not • version patching and image scalable to a national rollout, the AEC maintenance across cloud-based and is more than doubling the number on-premises equipment of ECLs for the next federal election • information management systems deploying an estimated 3,900 ECL devices and 2,300 printers. A strong technology platform is Polling place data analytics vital to the AEC’s ability to quickly The AEC worked with Deakin University scale-up to deliver an election. to develop a computer based model of polling places to analyse the effect Cyber security is critical to delivering of different staffing levels on various federal electoral events. The AEC has polling place sizes. This data-analysis been alert to cyber security for many and adjustment to election planning years and consistently works to enhance parameters has the potential to reduce its cyber security ‘posture’. This year, queues, better manage ballot paper stocks the AEC continued to work with external and improve the working hours of polling parties and stakeholders, such as the officials. Learnings from this work will be Australian Signals Directorate (ASD), implemented at the next federal election. to maintain awareness of current attacks and trends.
1. Votes can be partially admitted for a range of reasons such as incomplete or incorrect completion of the declaration vote form, the voter was not enrolled or the vote was received too late.
40 Australian Electoral Commission Annual Report 2017–18 This includes: Data highlights • Security testing activities undertaken This year the AEC conducted: regularly using external authorities and • Three by-elections, with planning for experts to assure the confidentiality, another five to be held on 28 July 2018 integrity and availability of AEC • Seven Senate special counts systems • 1300 industrial and commercial • Implementing appropriate mitigation elections and ballots. strategies to protect the AEC network, including the ASD ‘Top 4’ to mitigate • One Torres Strait Regional Authority cyber intrusions election • Mandatory security awareness training For more information go to: for AEC staff • the performance statement on page 17 • Continuing to improve the AEC’s technical and people capability to • appendix B manage cyber risks • www.aec.gov.au Industrial and commercial elections During the year, the AEC conducted 1300 industrial and commercial elections or ballots, and replaced a legacy electoral event management system with a modern, fit-for-purpose system. Major components of the new system were implemented in October 2017, with the remainder finalised before 30 June 2018 (see page 18).
Torres Strait Regional Authority elections In 2017–18 a casual vacancy election was held for the ward of Erub Island. The declaration of results was signed by the returning officer on 29 September 2017.
Australian Electoral Commission Annual Report 2017–18 41 4 AEC functions
Undertaking public enrolment, turnout and vote formality awareness activities for Aboriginal and Torres Strait Islander people. To support an Australian community that is well informed about electoral matters, Under section 7(1) (fa) of the Electoral the AEC delivers national training and Act the AEC provides assistance to education, community engagement and international electoral management bodies. communication activities. This is provided through the deployment of AEC officers overseas, the delivery of All Australian citizens aged 18 years international training programs, and as and over are required by law to enrol hosts to international counterparts visiting and vote. Ensuring Australians know Australia. These activities further strengthen and understand this right and obligation our international relationships. The AEC, requires the AEC to engage with the together with international partners, delivers community and provide information and the Building Resources in Democracy, advice to all eligible voters. Governance and Elections (BRIDGE) The National Training and Education professional development program. Unit (NTEU), established in early 2018 as part of the Organisational Design Highlights of the year Review, centrally-leads and coordinates Electoral participation AEC internal training and electoral education to external audiences (see by Indigenous Australians how we develop our people on page 43). The Indigenous Electoral Participation Schools can visit the National Electoral Program (IEPP) delivers culturally Education Centre (NEEC) in Canberra for appropriate services to Indigenous electoral education programs and the Australians to support Indigenous AEC for Schools website provides free electoral participation. IEPP services educational resources and programs, are delivered Australia-wide. In 2017–18, including election materials to run the IEPP delivered services to support school elections. Professional learning Indigenous electoral participation in three is provided to teachers to encourage by-elections and the Australian Marriage electoral education in primary and Law Postal Survey, and implemented the secondary schools. national plan for 2017–18 in preparation for the federal election. The AEC places strong importance on providing information and advice Cultural awareness training and staff to voters, with consideration for those development also continued as part of with diverse needs. Education and the AEC’s Reconciliation Action Plan. communication initiatives are in place Throughout the year, the AEC has started to meet the needs of Australians with to adapt the delivery of IEPP services disability, and the AEC’s Indigenous through greater use of national and Electoral Participation Program (IEPP) regional partnerships. aims to increase electoral knowledge,
42 Australian Electoral Commission Annual Report 2017–18 These included: Communications were prepared for the further five by-elections to be held on 28 • development of two pilot programs in July including for the close of rolls period the Northern Territory to educate, enrol and advice on the candidate qualification and increase electoral participation checklist. • the formation of the Indigenous Support Group in Western Australia International services • an Indigenous Employment Strategy Through close cooperation with and which aims to employ an Aboriginal funding from the Department of Foreign and Torres Strait Islander temporary Affairs and Trade (DFAT) the AEC was election workforce of five per cent for involved in key activities in the Pacific the next electoral event. This strategy Region including, Fiji, Papua New Guinea, was activated for the Fremantle and Solomon Islands, and Tonga. Perth by-elections on 28 July 2018, achieving a 4.8 per cent Indigenous Through close cooperation with temporary election workforce. and funding from the Department Communication of Foreign Affairs and Trade the In 2017–18 the AEC’s advertising, public relations and communication strategies AEC was involved in key activities focused on the marriage law survey, in the Pacific Region. federal by-elections, Senate special counts and federal redistributions. The AEC worked with providers of Media enquiries on eligibility under international electoral assistance, section 44 of the Constitution were including the: frequent and information was provided • International Foundation for Electoral to the media about the AEC’s role in Systems (IFES) conducting the Senate special counts. • International Institute for Democracy The results for each special count were and Electoral Assistance (International published on the AEC website. IDEA) Work for delivery of the Your vote will • United Nations Electoral Assistance help shape Australia communication Division (UNEAD) campaign was completed for the next • United Nations Development federal election to ensure messaging was Programme (UNDP) clear and effective, and compliant with new Authorisation rules. Non-campaign In 2017–18, as a part of developing a new newspaper advertisements supported version of the BRIDGE curriculum, work federal redistributions, by-elections and continued on updating and consolidating party registration processes. Details of modules. advertising payments are at appendix E. With Australian Government bilateral assistance, the AEC engaged with electoral management bodies throughout
Australian Electoral Commission Annual Report 2017–18 43 4 AEC functions
the Pacific region in close cooperation The AEC hosted key international with, and funded by, DFAT. Through partners and study programs from the Pacific Islands, Australia and New several countries throughout the year. Zealand Electoral Administrators network Participants met with senior executive staff (PIANZEA), which is funded by DFAT, and technical experts, arranged through the AEC provides secretariat services, the Australian Political Exchange Council, representation on the network’s advisory universities, and intergovernmental visits. group, and facilitation of peer to peer Delegations included Iraq, Japan, Kenya, support for electoral administrators Korea, New Zealand, Papua New Guinea, across Melanesia, Micronesia, Polynesia, the Philippines, Singapore, the United and the Pacific in regional groupings. In States of America and Vietnam. 2017–18 the AEC: • provided technical assistance to the Data Highlights PNG Electoral Commission in the lead Training up to, and during, the 2017 National • 240 AEC staff undertook the Election Elections. This included assistance Readiness Program with training, operational support and the development of procedures and • 51 staff undertook the Election manuals Experience Program • provided technical assistance to the Education Tonga Electoral Office to support the delivery of elections in 2017. This • The NEEC operated at full capacity, included operational support and delivering 2,584 free education material assistance sessions to 90,500 visitors from all 150 electoral divisions • delivered a BRIDGE workshop on strategic planning and a PIANZEA • 75,264 primary schools students 7,413 Network meeting for senior election secondary students and 7,886 adults management staff from the Cook visited the NEEC as part of their civics Islands, Federated States of and citizenship studies Micronesia, Kiribati, Marshall Islands, • An average 9,000 online visitors per Nauru, New Zealand, Palau, Papua month to the Get Voting website New Guinea, Samoa, Solomon • 275 election packs sent to schools Islands, Tonga and Tuvalu through Get Voting • supported the Fijian Elections Office • Around 100 educators completed Voting conduct an election simulation in in the Classroom online learning module February 2018. This included assistance • Seven professional development with operational planning for logistics sessions were provided to over ahead of elections later this year 50 in-service teachers • updated several modules of the • Six universities were visited to talk BRIDGE curriculum. This included to over 500 pre-service teachers hosting a curriculum development workshop, in partnership with • Three civics education conferences International IDEA, on the electoral were attended with workshops costs and finances module. provided to over 80 participants
44 Australian Electoral Commission Annual Report 2017–18 Public engagement enrolment by over 10 per cent for a • During by-election events, public period of more than two months engagement services included 16 • seven years has elapsed since the last dedicated language-specific telephone redistribution interpreter information lines and a The Redistribution Committee conducts multi-language line, handling a total of redistributions. The committee comprises 1029 calls, including 629 callers who of the: used the translator service to speak directly to AEC staff • Electoral Commissioner • The top three languages used by the • relevant state or territory: AEC’s telephone interpreter services –– Australian Electoral Officer were Mandarin (343 calls), Cantonese –– Surveyor–General (or equivalent (155 calls) and Vietnamese (138 calls) officer) • 130 media enquiries were received per –– Auditor–General week during the Marriage Law Survey
For more information go to: Highlights of the year • the performance statement on page 22 Redistributions • appendix E On 31 August 2017 the Electoral • www.aec.gov.au Commissioner determined that the number of members to be elected to the House of Representatives at the next federal election Supporting electoral would increase from 150 to 151: redistributions • Victoria will increase from 37 to A redistribution of electoral boundaries is 38 members undertaken in accordance with Part IV of • South Australia decreases from the Electoral Act. Redistributions ensure— 11 to 10 members as close as practical—that an equal number of electors are in each electoral • the Australian Capital Territory division for a state or territory. Each increases from two to three members. member in the House of Representatives In 2017–18 the AEC completed two represents an electoral division. redistributions: one in Tasmania and one A redistribution is required when: in Queensland. Redistributions were commenced in the Australian Capital • there is a change in the number Territory, Victoria and South Australia, of members in the House of and are expected to be finished in 2018. Representatives to which a state or See appendix E for redistribution process territory is entitled to milestones in 2017–18. • the number of voters in more than one third of the electoral divisions of a state deviates from the average divisional
Australian Electoral Commission Annual Report 2017–18 45 4 AEC functions
Data highlights Highlights of the year • Two redistributions completed Review of political party eligibility • Three redistributions commenced In 2017–18, the AEC reviewed the • 133 submissions considered eligibility of political parties to remain • 151 electorates determined for the on the register, under section 138A of next federal election the Electoral Act. These reviews were a significant AEC activity, contributing For more information go to: to a larger number of political party’s • the performance statement on page 20 deregistering than in 2016–17. • appendix F Data highlights • www.aec.gov.au • Two new political parties registered • Eight political parties deregistered Administering political party • Five applications requesting a review registrations and financial of a delegate’s decision not to approve disclosure an application for registration as a The AEC helps key stakeholders to carry political party. Three were still under out their obligations and responsibilities consideration at 30 June 2018 under the Commonwealth Electoral • The number of returns lodged for the Act 2018. This includes maintaining the past three financial years is at appendix G funding and disclosure scheme and providing information on the requirements Financial disclosure returns for political party registration. • received 29 election returns The AEC maintains the Register • reviewed 670 annual financial of Political Parties, and under the disclosure returns and amendments Commonwealth funding and financial • 80 per cent of returns completed disclosure scheme, requires groups and online individuals to lodge annual or election • 24 compliance reviews of disclosure period financial disclosure returns. returns resulted in 17 amended returns Returns disclose detailed financial being lodged by the party or entity information about donations to political parties and election campaigns, and For more information go to: can be securely lodged online through • the performance statements on page 24 the AEC’s eReturns system. The AEC undertakes annual compliance reviews of • appendix G disclosure returns. • the AEC website at www.aec.gov.au The AEC administers public funding for political parties and candidates contesting federal elections. The election funding rates are on the AEC website.
46 Australian Electoral Commission Annual Report 2017–18 Figure 2: Australia’s 150 electoral divisions as at 30 June 2018
2 30 16 A 11 A 47 2 37 AC C Australian Electoral 5 150 Divisions A New South Wales Victoria Queensland Banks Macarthur Aston Hotham Blair Hinkler Barton Mackellar Ballarat Indi Bonner Kennedy Bennelong Macquarie Batman Isaacs Bowman Leichhardt Berowra McMahon Bendigo Jagajaga Brisbane Lilley Blaxland Mitchell Bruce Kooyong Capricornia Longman Bradfield Newcastle Calwell Lalor Dawson Maranoa Calare New England Casey La Trobe Dickson McPherson Chifley North Sydney Chisholm McEwen Fadden Moncrieff Cook Page Corangamite McMillan Fairfax Moreton Cowper Parkes Corio Mallee Fisher Oxley Cunningham Parramatta Deakin Maribyrnong Flynn Petrie Dobell Paterson Dunkley Melbourne Forde Rankin Eden-Monaro Reid Flinders Melbourne Ports Griffith Ryan Farrer Richmond Gellibrand Menzies Groom Wide Bay Fowler Riverina Gippsland Murray Herbert Wright Gilmore Robertson Goldstein Scullin Grayndler Shortland Gorton Wannon South Australia Greenway Sydney Higgins Wills Adelaide Makin Hughes Warringah Holt Barker Mayo Hume Watson Boothby Port Adelaide Hunter Wentworth Western Australia Grey Sturt Kingsford Smith Werriwa Brand Hasluck Hindmarsh Wakefield Lindsay Whitlam Burt Moore Kingston Lyne Canning O’Connor Tasmania Cowan Pearce Northern Territory Curtin Perth Bass Franklin Lingiari Solomon Durack Stirling Braddon Lyons Forrest Swan Clark Australian Capital Territory Fremantle Tangney Canberra Fenner
Australian Electoral Commission Annual Report 2017–18 47 813 APS 240 staff complete the employees Election Readiness Program Australian Electoral Commission Annual Report 2017–18
Section 5 Management and accountability
Information on the management and accountability of the AEC, including governance, scrutiny and managing staff and assets.
IN THIS SECTION
50 Corporate governance – principles and objectives
52 External scrutiny
54 Managing and developing staff
58 Assets management
59 Purchasing
Australian Electoral Commission Annual Report 2017–18 49 5 Management and accountability
Section 5 Management and accountability
Corporate governance – Internal audit principles and objectives The Business Assurance Committee and The AEC has the following structures in the Internal Audit program oversee the place to implement the principles and AEC’s internal audit arrangements and objectives of corporate governance: approach. • an executive leadership team which The committee provides independent monitors performance, ensures assurance that the AEC’s risk accountability and steers the agency management, governance and internal control processes are operating • decision-making management effectively. The scope, responsibilities committees – see Table 9 for a list as and independence requirements for audit well as functions and membership functions are in the AEC audit charter • discussion forums (see Appendix B) endorsed by this committee.
Ethical standards Risk management The AEC’s ethical standards are implicit in: Risk management is discussed in AEC committees. These include the: • our values of electoral integrity through professionalism, agility and quality • Executive Leadership Team • the Australian Public Service ICARE • National Election Delivery Committee values of impartiality, committed to • Business Assurance Committee service, accountable, respectful, and ethical • Fraud Control Committee • our Enterprise Agreement 2016–2019, • Organisational Health Committee which reflects the values and ethical More information on committees is in standards of the Australian Public Table 8. Service Code of Conduct To assess risk maturity, the AEC • the AEC’s strategic planning participates in Comcover’s risk framework and staff conduct policies management annual benchmarking survey. In 2017–18 the AEC’s risk management activities included a risk culture review to identify strengths, challenges and opportunities.
50 Australian Electoral Commission Annual Report 2017–18 o e ionali m