White Paper Impressive IBM Tivoli Service Management Center for System z Delivers Enterprise-wide Service Management, Exploits Mainframe Strengths Enterprise e-Infrastructure Analysis 1st Edition September 2008 About this White Paper The new IBM Tivoli Service Management Center for System z (SMCz) turns the mainframe into an enterprise-wide service management hub, centrally managing business and IT services over the whole enterprise IT infrastructure (mainframe and distributed) whilst leveraging unique System z Quality of Service (QoS)strengths. SMCz uses open industry standard Information Technology Infrastructure Library (ITIL)-based best practice processes for automation, themselves based on the rigorous processes first refined in mainframe environments over many earlier years of hard-won experience. Announced with the new System z10 mainframe generation, and launched from late May 2008, SMCz is a hugely important, strategic IBM System z software advance, which this new White Paper addresses in depth. SMCz is based on the sophisticated, impressive IBM Service Management (ISM) strategy/architecture that IBM Tivoli developed, and first launched in late 2006. ISM aimed to deliver major improvements in IT service management, though its advanced architecture, a new generation of service management/process automation software, ITIL-based best practices, backed by complementary IBM professional services, and the IT giant’s extensive best-practices experience. SMCz and ISM result from several $B of IBM Tivoli investments, in numerous Independent Software Vendor (ISV) acquisitions, and in five years of intense development to date. These have now delivered a formidable, world-leading portfolio of Enterprise Service Management (ESM), plus enhanced operational management, software for both the System z mainframe (SMCz), and also for distributed platforms. In this new, mid-2008, in-depth White Paper, specialist mainframe analysts Software Strategies fully assess SMCz and what it means for enterprise IT users. The White Paper contains: Section 1: Provides an executive summary/synopsis of our around thirty main findings from the full White Paper research, for busy executives. Section 2: Examines why the industrialization and automation of IT has become so vital in today’s more turbulent economic times. Section 3: Recaps the System z mainframe’s resurgence/growth, soaring new-to-z workloads, new enterprise-wide roles, the spectacular new-generation System z10 mainframe line, rocketing Service Oriented Architecture (SOA) adoption, and winning Total Cost of Ownership (TCO) economics with stellar “green IT” credentials. Section 4: Discusses system management issues on and around the System z mainframe, and in heterogeneous enterprise IT environments. Section 5: Introduces and assesses IBM’s sophisticated, ambitious, and compelling ISM strategy and architecture, which is the basis for SMCz. Section 6: Introduces, overviews, and assesses the whole SMCz offering that makes the mainframe into the enterprise hub for improved business services management, and automation with ITIL best practices, across the whole organization. Section 7: Reviews the six SMCz component domains of functionality and introduces each individual IBM Tivoli software product supporting these. Appendices A & B: Reviews the base IBM System server and storage platform management tools that feed the IBM Tivoli offerings. Appendix C: Examines/assess each main SMCz software product in more detail. SMCz is one of four major System z software domains that IBM has brought to market in the nine months to mid-2008; the most impressive raft of mainframe software advances ever. These closely complement the impressive new System z10 Enterprise Class new mainframe hardware. The three other domains equip System z as the ideal enterprise-wide hub for Service Oriented Architecture (the new generation of enterprise applications), and for Information On Demand (IOD), and also bring a far-extended System z Application Development/Enterprise Modernization (AD/EM) tools portfolio. SMCz is closely coupled to these other complementary, major host software advances. Written by: Ian Bramley Published: 1st Edition September 2008 Design & Layout: iok design – e-mail: [email protected] © 2008 Software Strategies. This publication is property of Software Strategies and cannot be adapted, copied, or reproduced, by any means whatsoever, without prior written permission from Software Strategies. Important Notice: The information available in this publication is given in good faith and is believed to be reliable. Software Strategies expressly excludes any representation or warranty (express or implied) about the suitability of materials in this publication for your purposes and excludes to the fullest extent possible any liability in contract, tort or howsoever, for implementation of, or reliance upon, the information contained in this publication. All rights reserved. This publication, or any part of it, may not be reproduced or adapted by any method whatsoever, without prior written Software Strategies consent. Software Strategies acknowledges all trademarks. 2 © Software Strategies 2008 White Paper Impressive IBM Tivoli Service Management Center for System z Delivers Enterprise-wide Service Management, Exploits Mainframe Strengths CONTENTS 1. Executive Summary 5 2. Industrialization of IT Operations Dawns – Vital in Turbulent Economic Times 11 3. Dramatic System z Mainframe Success in 2000 Decade Accelerates 16 4. Managing in, From System z Environments – IBM Tivoli Offerings Now Strong 26 5. IBM Service Management from Tivoli Introduced 31 6. IBM Tivoli Service Management Center for System z Overview 36 7. IBM Tivoli Service Management Center for System z (SMCz) – In Detail 41 Appendix A: IBM Systems Director – Unified Server Manager Supports System z 58 Appendix B: IBM TotalStorage Productivity Center – Storage Management Foundation 2008 60 Appendix C: IBM Tivoli Service Management Center for System z (SMCz) – Products Assessed – August 2008 62 Related Software Strategies In-depth Mainframe Research 81 About Software Strategies 82 Author 82 TABLE OF CHARTS Figure 1: Challenging Mid-2008 Business Climate – Demands Stronger, IT-enabled Business Service Solutions 5 Figure 2: Systems Market – 12 Top Mega-trend Issues 2008 – System z Mainframe Offers Top Solutions 6 Figure 3: Main IT-enabled Enterprise Business Improvement Solution Areas 2008 13 Figure 4: IBM Mainframe Installed Capacity up 6-Fold 1997-2007 17 Figure 5: System z Mainframe – New Workloads Drive Resurgence 18 Figure 6: System z10 Mainframe – 6 Major Enterprise-wide Roles 19 Figure 7: IBM System z10 Enterprise Class High-end Mainframe Storms in – Stunning Advances 22 Figure 8: IBM System z Software – New 1H 2008 – Big Advances in Four Strategic Domains 23 Figure 9: System z Mainframe Management – Who is Involved, What do They Need? 28 Figure 10: IBM Tivoli – Systems Management Solution Areas 30 Figure 11: IBM Service Management – Powering SMCz 32 Figure 12: Best of Enterprise Asset Management – ISM & ITAM 34 Figure 13: Comprehensive, Centralized Enterprise-wide – Service Management Through System z 38 Figure 14: IBM Tivoli Service Management Center for System z – Functional View 39 Figure 15: IBM Tivoli Service Management Center for System z – Product View 40 Figure 16: SMCz Business Service Dashboard = Visibility & Control 42 Figure 17: IBM Service Management Center for System z Products – August 2008 50 Figure A1: IBM Systems Director – Basis for End-to-end Management 59 Figure B1: IBM TotalStorage Productivity Center in 2008 – A. Principal Products/Packages 60 Figure B2: IBM TotalStorage Productivity Center in 2008 – B. Additional Functional Options 61 © Software Strategies 2008 3 4 © Software Strategies 2008 1. Executive Summary Our main findings are summarized below, drawn from our analysis in this White Paper’s main sections. Links are noted below: 1. Widespread Economic Turbulence in 2008: The global credit crunch, plus sharp commodity and energy prices increases, saw economies weakening and stock markets falling across some regions. The disruptive economic forces making business climates so challenging this year are highlighted in Figure 1. After years of benign growth, such disruptive forces inflicted severe shocks on many sectors, whilst a lucky few benefited richly. Challenging Mid-2008 Business Climate Demands Stronger IT-enabled Business Service Solutions Sub-prime Mortgage/ Financial Institution Falling Property Values Lending Disaster – USA Near-collapses, Rescues – Bubbles Burst (Devastated unwise banks, (Northern Rock, Bear Stearns, (USA, UK, Ireland, Spain, etc.) financial institutions.) Society Generale, etc.) Sharp Lending Drought, M&A Boom Enterprise “Surprises” From Credit Crunch Subsided Punished Fast (Loan interest rates up, (Far below peak, but (Nasty shocks bring fast fund-raising far harder.) “distress” buys up.) retribution to CEOs, Boards.) Soaring World Oil/ Higher Inflation Global Warming, Carbon Energy & Food Prices Economic Threat Neutrality,Green IT (China, India, etc., demand (Driven by prices, interest (IT 2% of global energy, growth, speculation.) rate forces cited, & others) must help cut footprint.) Figure 1: Challenging Mid-2008 Business Climate – Demands Stronger, IT-enabled Business Service Solutions 2. Operational Costs Still Dominate IT Spends: Enterprise IT budget studies all show 75-80% (average +/-) of total IT costs go to operate, manage, and support existing IT applications