Rocket Mortgage FieldHouse Cleveland Cavaliers Activation Plan
COVID-19 Fan Re-Engagement Strategy and Protocol Execution – beginning December 2020 Prepared For Gov. Mike DeWine, Lt. Gov. Jon Husted, Dr. Lance Himes, and Local Health Organizations
1 As a venue, RMFH is the largest driver of economic activity in Cuyahoga County. RMFH Hosts MoreThan 200 Ticketed Events and 1,400 Private Events That Attract MoreThan 2 Million Patrons to Downtown Cleveland EachYear RMFH Ranked 11th in the USA and 27th in the World For Major Concert Touring Attractions - 2019 Mid-Year Report 2 As a Venue, is the Largest Driver RMFH hosts more than 200 ticketed events and 1,400 private of Economic Activity in Cuyahoga County events that attract more than 2 Million patrons to Downtown Cleveland eachRMFH year. Hosts MoreThan 200 Ticketed Events and 1,400 Private Events That Attract MoreThan 2 Million Patrons to Downtown Cleveland EachYear RMFH Ranked 11th in the USA and 27th in the World For Major Concert Touring Attractions - 2019 Mid-Year Report 3 RMFH ranked 11th in the USA and 27th in the world for major concert touring attractions. (POLLSTAR 2019 Mid-Year Report)
4 RMFH ECONOMIC IMPACT
RMFH was Great for the Local Economy in 2019 . Generated $164 million in direct spending, which creates and retains jobs . Generated a total of nearly $58 million in state and local tax revenue . Generated over $17 million in tax revenue for the City of Cleveland . Generated nearly $6 million in tax revenue for Cuyahoga County
Since the Inception of RMFH in 1994: . Generated $2.7 billion in direct spending, which creates and retains jobs . Generated a total of $800 million in tax revenue . Has generated $246 million in tax revenue for the City of Cleveland . Has generated $90 million in tax revenue for Cuyahoga County
5 5 Putting Cleveland to Work
2,500+ Jobs Provided by Rocket Mortgage FieldHouse
2,700+ More Jobs for RMFH Transformation Project
6 Rocket Mortgage FieldHouse Restart Plan
7 Contents
INTRODUCTION RMFH RESTART PROTOCOLS • Task Force/Advisory Committee . Fan Journey Pre-Event . Fan Journey During Event VENUE DESCRIPTION . During Event Guest & Staff Protection Protocol . RMFH Transformation Facts . During Event Health & Safety Protocols . GBAC Certification + WELL Certification . During Event Aramark Health & Safety Protocols . Executive Summary . During Event Retail Health & Safety Protocols . Mobile Media Content Tool + Attendance Information EVENT PROPOSAL – CLEVELAND CAVALIERS BASKETBALL
8 Introduction
9 Introduction
In collaboration with the Cleveland Clinic, City of Cleveland, the State of In consultation with third-party experts, Rocket Mortgage FieldHouse team members Ohio, and the National Basketball Association (NBA), the objective of this (employees) have created this document to communicate a comprehensive event document is to create a plan providing a safe and responsible operations plan for consideration and approval to host spectators. Our organization environment to host Cleveland Cavaliers NBA basketball games with and the entire live entertainment industry have been uniquely impacted by the limited fans at Rocket Mortgage FieldHouse. This plan will comply with COVID-19 crisis -- the first to shut down and unable to generate revenue since March Federal, State and Local regulations and guidelines implemented to 12, 2020. combat COVID-19. Our ultimate goal is to return to a normal event calendar and provide the level of
Since March 12, 2020, Rocket Mortgage FieldHouse has hosted 80+ entertainment that Cleveland and Northeast Ohio are used to from our events within the guidelines of the Responsible Restart Ohio rules and organization. We will do this while keeping paramount the safety and health of our regulations. All of these events, ranging from 10-300 guests, have been guests and team members. We have many opportunities to create experiences that executed safely and without incident. not only enrich the lives of our community but provide the path to a full scale, maximum capacity event in the future.
10 Task Force/Advisory Committee
Below is a list of experts assembled to assist in creating the operations and protocol plan for Rocket Mortgage FieldHouse. We will continue to meet regularly through the execution of the event and make any changes as deemed necessary. . Rocket Mortgage FieldHouse Venue Operations + Legal Team Members . ROSSETTI Architecture + Design . Aramark . Richardson Design . Feld Entertainment . Cleveland Clinic . City of Cleveland and Cuyahoga County . Team Medical Director, Dr. Rick Figler (of the Cleveland Clinic) . The National Basketball Association . Oak View Group Arena Alliance . Live Nation
Rocket Mortgage FieldHouse is represented by its CEO, Len Komoroski, who serves on the Governor-appointed Task Force for Large Venue Gatherings.
11 Venue Description
12 Rocket Mortgage FieldHouse Transformation Facts
13 Transformation Facts
. The Rocket Mortgage FieldHouse Transformation Project invested $185 Million to upgrade the building
. Total building square footage: 728,000; helps to alleviate crowded concourses
14 Transformation Facts Transformation Facts Invested $185 Million to upgrade the building . Additional space on the North Side: 42,530 sq. ft glass Total building square footage: 728,000; atrium to assist with Helping to alleviate crowded concourses ingress/egress Additional Space on the North Side: 42,530 square ft glass Atrium to assist with ingress/egress
15 Transformation Facts
. Additional space on the South Side: 6,350 sq. ft to alleviate crowded conditions and assist with ingress/egress
16 Transformation Facts
. 14.5 foot concourse ceilings (3 foot increase from original ceilings) allows for increased airflow to reduce airborne disease/virus transmission
. Addition of 731 flat screen televisions, known as IPTV system, used for safety and social distancing messaging
17 Transformation Facts
. New spacious public destination spaces can be utilized as stationary Designated Eating Areas
18 Transformation Facts
. New spacious public destination spaces - can be utilized as stationary Designated Eating Areas
19 Transformation Facts
. New spacious public destination spaces - can be utilized as stationary Designated Eating Areas
20 Transformation Facts
. Wayfinding portals: new, highly visible signage system helps fans get to their seats quickly with less fan crossover. Portal number is listed on fan’s digital ticket and corresponds to wayfinding signage in the concourse.
21 Transformation Facts
. Upgraded HVAC system / air filters (will be referenced in later slides)
. UVC germicidal lights installed in building air handler units to disinfect HVAC airstreams.
22 Venue Description | GBAC Certification 1st in Ohio to be certified
23 GBAC Certification (continued)
1. First sports venue in Ohio to be GBAC Certified 2. RMFH is #6 in North America to hold this status. Others include Staples Center, Chase Center, Hard Rock Stadium, Arrowhead Stadium, and AT&T Stadium.
The GBAC STAR Accreditation Program provides third-party validation that your facility meets a higher level of cleanliness and safety.
With GBAC STAR, your facility is: With GBAC STAR, your cleaning staff is: With GBAC STAR, your customers have:
Maintaining strict cleaning protocols for Highly informed for infectious disease The assurance that the facility has been infectious disease. response. disinfected to the highest standards.
Using best practices to limit the impact of future Empowered to do their jobs safely and Renewed trust in building cleanliness outbreaks. effectively. and safety.
Protecting building occupants now and in the Trained to follow the right practices to keep Increased confidence to enter and feel future. themselves safe from disease. comfortable inside the building.
Prepared for any recurring challenges in your Bringing value to their communities and Peace of mind that proper cleaning is an ongoing workplace or facility. contributing to public health. facility management priority.
24 Venue Description | WELL Health and Safety Certification RMFH has also received the WELL Health and Safety Certification. RMFH is the FIRST sports venue in Ohio to become certified. Other certified venues include the Cleveland Clinic, Chase Center, and Yankee Stadium. WELL is the premier standard for buildings, interior spaces and communities seeking to implement, validate and measure interventions that support and advance human health and wellness. WELL was developed by integrating scientific and medical research and literature on environmental health, behavioral factors, health outcomes and demographic risk factors that affect human health with leading practices in design, operations and management. WELL also references existing standards and best practice guidelines set by governmental and professional organizations. The development of WELL v2 is founded on the following principles:
Equitable: Provides the greatest Global: Proposes interventions that Evidence-based: Undergirded by benefit to the greatest number of are feasible, achievable and relevant strong, validated research yielding people, inclusive of all demographic across many applications throughout conclusions that can reasonably be and economic groups and with the world. expected to receive acceptance by the special consideration of groups of scientific community. the least advantage or vulnerable populations. Resilient: Responds to advances Customer-focused: Defines program Technically robust: Draws upon in scientific knowledge and requirements through a dynamic industry best practices and proven technology, continuously adapting process, with multiple opportunities strategies, offering consistency in and integrating new findings in for stakeholder engagement, and by findings across the relevant field or the field. tapping the expertise of established discipline. leaders in science, medicine, business, design and operations. 25 Venue Description | Executive Summary
WHAT WE ARE DOING: . Working with necessary leadership at the local and state level to develop and implement protocols
. Ensuring that our team members have input and have been thoroughly trained on new policies and procedures
. Diligently implement the approved plan
26 26 Venue Description | MMC Tool + Attendance Information
. RMFH is the first in the State of Ohio and the first in the NBA to use MMC Tool. . MMC utilized the detailed architectural specs of the FieldHouse to create a Social Distancing Manager tool. . Eliminates Human Error with a gaming engine computer measuring the space between seats.
27 MMC Tool + Attendance Information (continued)
Assumptions for setting Venue Parameters for Cavs Games: . 6 ft social distancing between each pod of seats . All fans (ages 2 and over) will wear an approved face mask while not actively eating or drinking . To increase social distancing between fans and court, Rows 1-5 are not available in the lower level sideline sections. Also, no floor seating on the sidelines. . Premium areas will be retrofitted with plexiglass to provide the highest levels of safety and protection. The row directly in front of the suites is not available to ensure 6 ft of separation. . For this event, most of the seating pods are in 2's, 3's, & 4's. . ADA seating will be handled upon request.
28 MMC Tool + Attendance Information (continued)
. To the right is an example of a simulation of an isolated seating section (C106)
. As you can see, based on the parameters we set, the simulation allows for 81 seats to be sold (with the groups of seats spaced 6 feet apart)
29 MMC Tool + Attendance Information (continued)
. The next page shows the socially distanced capacity estimate map based on the MMC Tool parameters and simulation.
. The seats in blue are those calculated in the capacity estimate and available for distribution.
. Utilizing the MMC tool, the total capacity was reduced to 4,404 including premium seating. That number of 4,404 guests is 22.66% of the pre-COVID capacity (19,432).
. In order to safely execute this event, we are estimating approximately 385 staff members will also be on site– this number includes FieldHouse staff (Guest Services, Security, Operations, Housekeeping, Aramark and the NBA).
30 MMC Tool + Attendance Information – Cleveland Cavaliers Basketball (starting Dec. 2021)
19,432 seats
PRE-COVID CAPACITY (100%)
North and South Court Boxes Maximum pod size: 6 Plexi Height: 8 ft. total height on sides & front 4,404 seats Lower Level 1,878 The seats in bold colors are Upper Level 2,526 those calculated in the capacity estimate and available for distribution SOCIALLY DISTANCED CAPACITY (22.66%)
31 RMFH Restart Protocols
32 RMFH Restart Protocols | Fan Journey Sequence
PRE- SECURITY ARRIVAL ARRIVAL PRE-SCREEN SCREEN IN-EVENT POST EVENT DEPART Ticket Bike/ Bike/ Purchase Walk Restrooms Walk
Suites Waiver Rideshare Rideshare Sanitizing Sanitizing Stations Egress Arena Queueing Distribution PPE necessary) (if Magnetometer Scanning Ticket Sanitizing Stations Fixed Bowl Seating
Symptom Public Food + Beverage Public Checklist Transit Transit Retail Ticket Communication Car/Park Car/Park RMFH EXPERIENCE
33 RMFH Restart Protocols | Fan Journey Pre-Event
19,432 seats 100% Capacity FULL CAPACITY
2,526 seats 12.9% Capacity UPPER CAPACITY
1,878 seats 9.6% Capacity LOWER CAPACITY
34 Fan Journey Pre-Event (continued) Ticket Communication + Symptom Questionnaire
. During the initial purchase process, buyer will be informed on event mask policy/overall facility protocols. No tickets will be delivered to the buyer’s account until 24-48 hours prior to the event. All members of the purchaser party will be contacted via email with symptom checklist and liability waiver for tickets to be activated and delivered.
. In collaboration with the Cleveland Clinic, we will determine the appropriate symptom checklist for releasing the seats to the account.
. Refund policies will be updated to discourage anyone who is ill from attending.
. Once seats are delivered, the Entrance Zone will be communicated. These recommendations will be based on the seat location to create the shortest distance from entrance to seat and decrease the time needed to navigate to the seats. The aim is to limit the amount of time and area that people cross paths with one another.
35 Fan Journey Pre-Event (continued) Ticket Communication – Entrance Zones
. If waiver and symptom checklist are completed online successfully, tickets will be delivered 24-48 hours in advance of event.
. Digital ticket and seat locator also list a portal for wayfinding to your seat once inside the facility (and ensuring limited crossover between parties in the same row).
. Tickets will also communicate a recommended Entrance Zone to the Guest to limit the amount of contact with other fans.
36 Fan Journey Pre-Event (continued) Entrance Zone Introduction
. All guests will be assigned an “Entrance Zone” corresponding with the entrance closest to their seat location – this will be communicated on their digital ticket and will ensure the least amount of fan crossover inside the facility.
37 Fan Journey Pre-Event (continued)
Messaging upon Fan Arrival . External signage at various scales will line the entire perimeter of the building directing fans to Entrance Zone areas designated by their tickets.
38 Fan Journey Pre-Event (continued) Current Exterior Signage
TOTEM SIGN MAIN EXTERIOR SIGN
CLEVELAND CLIFFS ENTRANCE
SHERWIN-WILLIAMS ENTRANCE BANNERS
POLE BANNERS
DIRECTORY
39 Fan Journey Pre-Event (continued)
Exterior Banner Examples . As guests approach the RMFH facility site, they will easily see identifiable signage Sections 103-109 SUITES Sections 101-102, 121-126 Sections 204-211 Westfield Champions Sections 110-120 Sections 201-203, 224-231 Sections M103-M105 Club Sections 212-223 Sections M101-M102, corresponding to the Sections C106-C019 Huntington Legends Sections M110-M118 M124-M126 Club Sections C119-C122 Entrance Zone listed Cleveland Cliff’s East Bridge Discount Drug Mart Sherwin-Williams on their ticket. ENTRANCE ZONE ENTRANCE ZONE ENTRANCE ZONE ENTRANCE ZONE PORTAL
Queue
40 Fan Journey Pre-Event (continued) Queueing Example
. External signage will line the entire perimeter of the building directing fans to Entrance Zones.
. Signage will also help instruct guests to social distance by 6 feet throughout the ingress process.
Example of queue line
41 41 RMFH Restart Protocols | Fan Journey During Event ZONE #4 – EAST BRIDGE 4 Suites, Westfield Champions Entrance Zones -Breakdown Club, Huntington Legends Club by Sections ZONE #1 – Cleveland Cliffs Sections 103-109 204-211, M103-M105, C106-C109 1 ZONE #3 – 3 Discount Drug ZONE #2 – 2 Mart Sherwin-Williams Sections 110-120, Sections 101-102, 121- 212-223, M110- 126, 201-203, 224-231, M118, South End M101-M102, M123- Court Boxes M126, C119-C122, North End Court Boxes
ACTIVATION PLAN | 7 42 Fan Journey During Event (continued)
Number of guests 908 directed to each Entrance Zone based on 22.66% capacity 955 1,318
1,223
43 ZONE #4 – EAST BRIDGE Fan Journey During Event 21.7% of guests directed here (continued) (2019 scan data: 14.4%) 4 Entrance Zones – Breakdown by Percentage of Guests ZONE #1 – Cleveland Cliffs: 20.6% of guests directed here (2019 1 scan data: 33.5%) 3 ZONE #3 – Discount Drug ZONE #2 – 2 Mart: Sherwin-Williams: 27.8% of guests 29.9% of guests directed here directed here (2019 scan data: (2019 scan data: 16.2%) 24.2%)
ACTIVATION PLAN | 7 44 Fan Journey During Event
(continued) 1
3
2
. The fan journey from entrance LEVEL 1 LEVEL 2 LEVEL 3 zone to seating area is shown on
the following slides by individual 4 level.
LEVEL 4 LEVEL 5 ACTIVATION PLAN | 7 45 Fan Journey During Event (continued) Event Level (Level 1)
. Event Level (Level 1) will be restricted to working and team personnel only.
ACTIVATION PLAN | 7 46 Fan Journey During Event Everstream Founders Level (Level 2)
. Everstream Founders Level (Level 2) will have 270 ticketed guests (10 per Founders Suite).
. All guests will enter via Zone #4 (East Bridge) and utilize Northeast elevators to access Level 2. No other patrons will have access to this elevator bank.
Indicates locations for Stairs, Escalators and Elevators
ACTIVATION PLAN | 7 47 Fan Journey During Event (continued) Street Level (Level 3)
. Street Level (Level 3) will 1 have 1,878 ticketed guests. 3 . Zone #1- 495 (26%) . Zone #2- 781 (42%) . Zone #3- 602 (32%) 2
ACTIVATION PLAN | 7 48 Fan Journey During Event (continued) Huntington Club Level (Level 4)
. Huntington Legends Club Level (Level 4) will have 685 ticketed guests (inclusive of 10 per Suite).
. All guests will enter via Zone #4 (East Bridge). Only Level 2 and Level 4 guests will have access to this level - with Level 2 guests utilizing the Northeast elevators for transportation down to Level 2.
ACTIVATION PLAN | 7 49 Fan Journey During Event (continued) FirstEnergy Loudville (Level 5)
. FirstEnergy Loudville Level (Level 5) will have 1,571 ticketed guests.
. Zone #1- 413 (26%) . Zone #2- 537 (34%) . Zone #3- 621 (40%)
ACTIVATION PLAN | 7 50 Fan Journey During Event (continued) Security . As Guests enter, physical barriers with social distancing markers and clear signage will assist in queueing lines.
. Magnetometer lanes in use will be spaced out for maximum social distancing during the process.
. All bags and any metallic items (phones, keys) will go through X-Ray Machines per NBA mandated– Securit screening procedures. Any bags that need to be searched will be done by staff wearing proper PPE.
. Sanitization supplies will be available at each entrance to continually disinfect all security check equipment
. Mask compliance (for ages 2 and over) will be enforced by security and guest services frontline staff in conjunction with NBA guidelines.
51 51 Fan Journey During Event (continued) Concourse Safety Signage Examples
52 Fan Journey During Event (continued) IPTV Signage Examples Over 731 digital concourse signage displays, known as the IPTV system, will help communicate additional information related to way-finding, social distancing and general guest information throughout the event.
53 Fan Journey During Event (continued)
Vertical Circulation Level 5 . The following slides show the fan journey
transitions from Level 4 Levels 1 – 5 via Vertical 1 Circulation (Stairs, Escalators, and 3 Elevators). Level 3 2 Indicates locations for Vertical Circulation Level 2
ACTIVATION PLAN | 7 Level 1 54 Fan Journey During Event (continued) Vertical Circulation - Event Level (Level 1)
Level 5
Level 4
Level 3
Indicates locations Level 2 for Stairs, Escalators Event Level (Level 1) will be restricted to working and Elevators personnel only.
Level 1
ACTIVATION PLAN | 7 55 Fan Journey During Event (continued) Vertical Circulation - Everstream Founders Level (Level 2)
Level 5
Level 4
Level 3
All Everstream Founders Level guests will enter Level 2 Indicates locations via Zone #4 (East Bridge) and utilize Northeast for Stairs, Escalators and Elevators elevators to access Level 2. No other patrons will have access to this elevator bank. Level 1
ACTIVATION PLAN | 7 56 Fan Journey During Event (continued) Vertical Circulation - Street Level (Level 3)
Level 5
Level 4
Level 3
Level 2
Indicates locations Zones 1, 2, & 3 enter the facility via the for Stairs, Escalators Street Level (Level 3) and utilize vertical and Elevators circulation to access Loudville (Level 5) Level 1
ACTIVATION PLAN | 7 57 Fan Journey During Event (continued) Vertical Circulation - Huntington Club Level (Level 4)
Level 5
Level 4
Level 3 Indicates locations for Stairs, Escalators and Elevators Guests seated on the Huntington Club Level would Level 2 enter over the East Bridge Entrance Zone and would not need vertical transportation.
Level 1
ACTIVATION PLAN | 7 58 Fan Journey During Event (continued) Vertical Circulation - FirstEnergy Loudville (Level 5)
Level 5
Level 4
Level 3
Zones 1 & 2 enter the facility via the Street Level (Level Level 2 3) and utilize vertical circulation to access Loudville Indicates locations for Stairs, Escalators (Level 5). and Elevators Level 1
ACTIVATION PLAN | 7 59 Fan Journey During Event (continued) Premium Seating Areas: Suites and Clubs
Zone #4 – East Bridge: Clubs/Suites . With a pre-COVID capacity of 20 seats, all suites will now be calculated at 10 seats SUITES per suite (based on Responsible Restart Ohio Restaurant and Banquet Space CHAMPIONS CHAMPIONS Guidelines’ maximum party size of 10) WESTFIELD
. All Huntington Legends Club Theater CLUB Boxes (maximum capacity 8) will be manifested at full capacity with the same HUNTINGTON HUNTINGTON face mask rules as bowl seating. CLUB LEGENDS . Full capacity theater boxes include building retrofit with plexiglass dividers. SUITES
ACTIVATION PLAN | 7 60 Fan Journey During Event (continued) Premium Seating Areas: Suites and Clubs Additional Information
. Access to suites and club seating will be restricted to Zone #4 - East Bridge only. This is a separate entrance from the general public.
. To reduce the risk of social gathering in club spaces, the club food and beverage experience will change—all food will be individually packaged and delivered where applicable (no self-serve)
. All club seats and suites will be retrofitted with higher safety standards to provide safe pod seating (groups no larger than 10 based on Responsible Restart Ohio Restaurant and Banquet Space guidelines).
61 Fan Journey During Event (continued) Premium Seating Areas – Huntington Legends Club Theater Boxes
. Bold red lines as shown in the map above represent retrofitted plexiglass dividers to separate pods for the . Maximum Pod Size: 8 highest level of safety. . Plexi: Sides (Floor to Ceiling) ACTIVATION PLAN | 7
62 Fan Journey During Event (continued) Premium Seating Areas - Suites
. Bold red lines as shown in the map above represent retrofitted plexiglass dividers to separate pods for the highest level of . Maximum Pod Size: 10 safety. ACTIVATION PLAN | 7 . Plexi: Sides (Floor to Ceiling) 63 Fan Journey During Event (continued) Designated Eating Areas . In learning from previous, smaller events held at Rocket Mortgage FieldHouse as well as from other large-scale venues/gatherings (i.e. Walt Disney World), we will implement designated eating areas to ensure proper mask use. . Our policy/expectation is that if you are not actively eating or drinking while in a designated eating area, your mask will be on (covering your nose and mouth). Additionally, guests must be seated in order to remove their mask to actively eat and drink. . Designated eating areas can be found in socially distanced tables/chairs in select neighborhood sections of our concourse as well as in your ticketed seats in the arena bowl (which are socially distant by 6ft from X X X other groups around you). Each area will have dedicated X sanitization personnel monitoring and cleaning as fans depart the area before a new group can sit. TYPICAL SEATING WITHIN EACH NEIGHBORHOOD RECONFIGURED . We will utilize Know Before You Go email to each guest, in-arena bowl FOR SOCIAL DISTANCING signage/messaging, as well as individual follow ups from our Guest Services and Security team members to emphasize this policy. X X X X X X X ACTIVATION PLAN | 7 64 Fan Journey During Event (continued) Restrooms . Elimination of every other sink and urinal
. Restroom attendants will monitor social distancing, service, and clean frequently
. One-way circulation
. Maintain use of ADA fixtures Hands free faucets, paper towel where dispensers and toilets installed at possible all Restrooms 65 RMFH Restart Protocols | During Event Guest + Staff Protection Protocols Guests . Symptom Checklist - symptom checklist must be reviewed by guests as part of waiver process in order for tickets to be digitally delivered to account . Social Distancing - 6 ft separation between seating pods as well as signage/floor and wall decals both inside and outside the facility on concourses . Masks - Masks will be required upon entry for all attendees (ages 2 and over), with exempted exceptions recognized. This will be communicated in advance to all guests. If a mask is not brought or lost by the guest, RMFH will provide one at no cost. . Sanitizers - Throughout the facility, there are hand sanitizer locations at entry points, concourses, elevators, restrooms, seating down aisles, next to each machine/touch screen, concession stands, etc. Miniature bottles of hand sanitizer will also be provided to our frontline team members to assist. . Hand Washing - Hand washing stations placed throughout the concourse; hygiene reminders throughout IPTV system; signage in restrooms . Plexiglass Screens - Placement of screens at all POS service locations . Gloves - Applicable service staff will be required to wear gloves, as well as trained on how to properly dispose of them
66 During Event Guest + Staff Protection Protocols (continued) Frontline Staff . All team members will be apprised of all new policies and procedures related to COVID-19 via training as well as written/verbal communication both prior to shift and at work . All team members are required to monitor for COVID-19 symptoms at home and stay home if they are not feeling well . All team members are required to notify RMFH regarding possible exposure . All team members will be subject to a temperature screening on site prior to clocking in (threshold 100.4) . High risk encouraged to stay home . We will stagger staff report/arrival times to adhere to social distancing. In addition, staffing plans will be based on the event and attendance information . All team members will wear masks and other appropriate PPE for their position during the entirety of their shift . All team members will be equipped with appropriate PPE to wear during their shift, including: . Hand Sanitizer . FDA and CE approved KN95 Mask (5 layer, consists of non-woven fabric, melt-blown fabric and cotton) . Face Shield (dependent upon job duties) . Gloves (dependent upon job duties) 67 Face Shield Form a During Event Guest + barrier with your shield to keep you from touching Black Rocket Staff Protection Protocols your face and reduce any Shirt Mortgage Fieldhouse airborne inhalation Security Shield polo is the (continued) main distinction of Security Face Mask (Cloth or team members Frontline Staff N95) It’s required to wear a non-medical cloth face mask Uniform and PPE in public Requirements Rubber Gloves Undershirt Black long sleeve shirt with CLE on Gloves required at all times sleeves. All skin must be while screening covered while working and performing any type of Black Pants Long screening black pants provided by wardrobe. No skin should be showing
Black Shoes No heels. Pants must go over your Black Socks shoe (not tucked into the shoe). Please wear something comfortable – no color, white stripes, etc.
68 Since the COVID-19 outbreak, we have ordered and received the following RMFH Restart Protocol | During additions to our cleaning and sterilization plan: Event Health + Safety Protocols Cleaning & Sanitization Following CDC guidelines, we have already increased the amount of routine cleaning, with a focus on high-touch surfaces in common areas. We will continue using proven cleaning products in accordance with EPA guidelines and the NBA’s approved product list for Portable UV Lighting Units disinfecting coronaviruses, bacteria and other infectious pathogens.
Electrostatic sprayers will be used in many of our large areas to allow us to apply disinfectant more efficiently. Additionally, we will be utilizing the below throughout the facility:
. UV lighting to disinfect enclosed areas . Electrostatic Disinfectant Hardware . Vital Oxide & Oxivir TB distributed via backpack sprayers and handheld guns Victory Innovations Professional . 360 Clorox disinfecting spray distributed via Clorox 360 electrostatic sprayers Cordless Electrostatic Handheld . Increased team member cleaning in all areas, with a dedicated sanitization team Sprayers during event to focus on in-event surface touch points
Cleanliness and sanitization is now a focus of all departments—portable sanitization kits located throughout the facility for any team member to assist patrons. All full-time and part- time team members trained in cleanliness and sanitization protocols. Clorox 360 Electrostatic Sprayer
Emist 360 Backpack Electrostatic Sprayers 69 During Event Health + Safety Protocols (continued) HVAC Rocket Mortgage FieldHouse is equipped with the latest in HVAC technology- to the right is a screenshot of the control board utilized to get real time information and tweak airflow throughout the facility (including increased flow of outside air inside the arena bowl and concourses). This control board is monitored 24/7.
Air Handler Units (AHUs) equipped with UV-C lamps to provide ultraviolet germicidal irradiation systems which are intended to destroy or inactivate microbes and viruses. Also, included in our arena bowl air handling units is Atmos Air, which is a bipolar ionization process that assists with the clean air process.
70 During Event Health + Safety Protocols (continued) HVAC
. Public space air handling equipment is designed with 3 stages of filtration including: . a MERV 8 prefilter, . MERV 14 or MERV 16/95% DOP final filter, and a . Carbon stage with Purafil PURAGRID IAQ filters.
. Most AHU’s have UV-C lamps on the downstream side of the cooling coil to maintain coil cleanliness and provide germicidal irradiation. This level of filtration and air treatment is optimized based on the design capacities and operation of the facility to provide the highest quality indoor air.
71 During Event Health + Safety Protocols (continued) Air Changes Per Hour Analysis
• Working with third party consulting engineering service, SSR (Smith, Seckman, Reid), we analyzed air changes per hour (ACH) comparing three major sports indoor venues. • The analysis calculated the volume of the space and the airflow through the space to determine the ACH. • Analysis findings below: • Chase Center (NBA indoor basketball arena in San Francisco, CA): 2.0 ACH • Allegiant Stadium (NFL indoor football stadium in Las Vegas, NV): 2.0 ACH • Note: Allegiant Stadium is approved for 6,500 Fans. • Rocket Mortgage FieldHouse (NBA indoor basketball arena in Cleveland, OH): 1.9 ACH
72 During Event Health + Safety Protocols (continued) HVAC- Atmos Air ■ Also, included in our arena air handling units is Atmos Air, which is a bipolar ionization process that assists with the clean air process ■ AtmosAir is proven to neutralize the Coronavirus by more than 99.9 percent. ■ AtmosAir’s technology proactively emits bi- polar ions that attack and neutralize coronavirus in a continuous way. ■ Unlike many unverified products, AtmosAir Solutions is backed by science. ■ AtmosAir has been installed in 7,500 other commercial and residential buildings, sports facilities, airports, hotels, hospitals and casinos. . https://atmosair.com/technology/how-atmosair-works/ . https://www.atmosair.com/wp- content/uploads/pdf/2020_AtmosAir_OnePager.pdf 73 73 During Event Health + Safety Protocols (continued) Leader on Duty Program
. Each event is assigned a Leader on Duty (LOD) which is a senior level position who will be on-site for the duration of the event. . Leader on Duty is responsible for ensuring that all aspects of the plan are adhered to. . Leader on Duty serves as the emergency contact for any customer service issues or medical/security incidents. . Leader on Duty compiles detailed notes in post-event report that is circulated internally and available upon request.
74 During Event Health + Safety Protocols (continued) Leader on Duty LEADER ON DUTY Communication Chain CAVALIERS OPERATING COMPANY SENIOR STAFF MEMBER
OPERATIONS COMMAND VP, OPERATIONS
PUBLIC AGENCY LIAISON CLEVELAND POLICE DEPARTMENT PUBLIC INFORMATION OFFICER EVP, CHIEF COMMUNICATION OFFICER HEAD OF SAFETY VP, SECURITY
OPERATIONS/GUEST SERVICES SECURITY OTHER LOGISTICS FINANCE/ADMINISTRATIVE CHIEF . OPERATIONS STAFF ON SITE (BUILDING . FIELDHOUSE SECURITY . FOOD (ARAMARK) . FINANCE MAINTENANCE ENGINEERS, . EVENT SECURITY . TELECOMUNICATION . HUMAN RESOURCES HOUSEKEEPING, BUILDING CREW) . SPECIAL DUTY CPD OFFICERS . INFORMATION . ADMINISTRATIVE SUPPORT PERSONNEL . VP, VENUE EXPERIENCES ON SITE TECHNOLOGY . FRONTLINE GUEST SERVICES STAFF ON . GATEWAY SECURITY SITE (TICKET SCANNERS, USHERS, . CLEVELAND CLINIC CONCIERGE) STAFF/MEDICS
ACTIVATION PLAN | 2 75 During Event Health + Safety Protocols (continued) Infectious Disease Emergency Response Plan . Ticketholder: Presumed Positive Case (Symptomatic) Isolate If positive test . Isolate individual and seek medical Individual and Disinfect confirmed notify care/escort out of the facility. seek medical all exposed local health . Disinfect all exposed areas care/send home areas authority to start to isolate. contact tracing . If Positive Test Confirmed notify local health authority to start contact tracing.
. Working Staff: Presumed Positive Case (Symptomatic) Isolate If positive test . Isolate individual and seek medical Individual and Disinfect confirmed notify care/escort out of the facility. seek medical all exposed local health . Disinfect all exposed areas care/send home areas authority to start to isolate. contact tracing . If Positive Test Confirmed notify local health authority to start contact tracing.
76 RMFH Restart Protocol | During Event Aramark Health + Safety Protocols Food & Beverage Service Plan
. All staff will be properly trained in new protocols and . Promotion of cashless/contactless payment options procedures associated with changes in service due to COVID-19 . Modified food packaging to ensure all food items are sealed . All staff will wear appropriate PPE at all times (masks, gloves, etc.) . Disinfectant-grade wipes in use for all high-touch surfaces e.g. countertops, payment terminals . All food handling and preparation will meet current State and Local health guidelines . Handwashing, glove checks, and food-grade sanitization at frequent (15 minute) intervals . Restrict points-of-sale (POS) to achieve social distancing at individual concessions stands . Temporary elimination of refill programs . Plexiglass installed at each POS in operation to create . Condiments distributed upon request only, no communal physical barrier between team members and guests areas. . Designated Entry/Exit points for each F&B location. Line . Temporary elimination of in-seat hawking queueing in conjunction with overall building event flow plan
ACTIVATION PLAN | 2 77 During Event Aramark Health + Safety Protocols (continued) Socially Distanced Queueing Models
TOUCHLESS PAYMENT Belly Up Stand Example of Queueing $ $ $ $ $ $ $
Speedy Line Example of Queueing PICK UP $ $ $ TOUCHLESS PAYMENT $
Enter
ACTIVATION PLAN | 2 78 During Event Aramark Health + Safety Protocols (continued) Retrofits to Concession Stand Areas Temporary freestanding 24" W x 36" H clear plexiglass panel at each POS (reduced to 4 at this stand for better social distancing)
Single generously spaced central queue that feeds to the center and allows fans to be called left or right to each POS when the last guest is finished with their transaction
Vinyl floor graphics indicating 6' spacing for customers in queue
ACTIVATION PLAN | 2 79 During Event Aramark Health + Safety Protocols (continued) Retrofits to Concession Stand Areas Temporary freestanding 24" W x 36" H clear plexiglass panel at each POS (reduced to 4 at this stand for better social distancing)
Single generously spaced central queue that feeds toTOUCHLESS the center and allows fans to be called left or right to eachPAYMENT POS when the last guest is finished with their transaction
Vinyl floor graphics indicating 6' spacing for customers in queue
ACTIVATION PLAN | 2 80 During Event Aramark Health + Safety Protocols (continued) Added Plexiglass Areas throughout the Facility
Portable protective plexiglass will be utilized at the following locations:
. All concession food service areas
. Premium food service areas
. Security entrances
. Box Office windows
. Guest Service booths
. Retail point-of-purchase areas
81 RMFH Restart Protocol | During Event Retail Health and Safety Protocols We will open the Team Shop for Cleveland Cavaliers basketball games.
. 35 is the maximum capacity in the team shop. (Previous capacity: 171) . Stanchions, signage, and directional paths will assist with social distancing and the flow of foot traffic. . No changing room, no returns, and no trying on of merchandise. . Efforts will be made to drive fans to the Team Shop website to purchase items in lieu of entering the store on site.
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ACTIVATION PLAN | ## 82 During Event Retail Health and Safety Protocols (continued) . Retail information will be included in the "Know Before You Go” pre-event communication to encourage guests to purchase ahead of time . Plexiglass (in place at register area) to provide additional barrier for guests/team members. . Cashless transactions (CC Only) limiting fan interactions . Wipe before and after each transaction (Square/Tablecloth) . Masks, gloves, and sanitizer stations will be located at all locations for guests
ACTIVATION PLAN | 2 83 83 Event Proposal Cleveland Cavaliers Basketball
84 Event Proposal Cleveland Cavaliers | Summary of Arena Reset Protocols
Front of House Back of House Event Operation – Media Relations/Broadcast
. All guests will be sent Know Before You Go email . Procedures will be established to handle all . Any media or photographers must be credentialed communication (which will also be housed on packages (inbound and outbound) with proper and will be required to wear a face covering at all Rocket Mortgage FieldHouse website) informing hand hygiene, personal protective equipment and times. They will also undergo temperature check them of all pertinent information, policies, and disinfection when appropriate. and health screenings prior to entering the venue. procedures . All persons allowed back of house will be required . Media work locations will be relocated off/away . IPTV – Visual details on all concourse TV’s to assist to wear face coverings. RMFH security staffing will from the court and will be socially distanced. with directional and safety protocols + LED Corner enforce mask policy. Boards / Humongotron – In arena assistance with . Any materials (game notes, statistics, box scores, social distancing and safety messaging . Separate entrances for RMFH employees and team rosters) will be distributed electronically whenever personnel possible. . Portable hand washing stations on the concourse / Hand sanitization stations throughout the facility . Where possible, efforts will be made to stagger and . On-site interviews will be done using a microphone condense the work schedules of individuals with system that allows for at least 6 feet between each . Players, Coaches, and Game Entertainment different roles and duties to reduce the overall of the interviewees and the interviewers/camera personnel will have no close-proximity interactions number of employees on site at one time. personnel. with ticketed guests. . Directional / social distancing signage . Giveaways will neither involve arena staff circulating nor hand to hand contact. By example, we would . Elimination of staff and media dining areas, as well look to place giveaways on seats pre-arrival of as team family room spaces guests.
85 Thank You Rocket Mortgage FieldHouse and the Cleveland Cavaliers thank you for your consideration of this plan. The live entertainment industry as a whole has been uniquely impacted by the COVID-19 crisis as we were one of the first to shut down and have not yet been able to generate revenue since March 12, 2020.
In addition to games held at Rocket Mortgage FieldHouse, the City of Cleveland and the State of Ohio continue to benefit from many other high-profile events such as the ones we are proposing that stimulate hundreds of millions of dollars in economic activity each year.
ACTIVATION PLAN | 2 86