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Royal Approval for Sister's Work

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Royal Approval for Sister's Work The monthly newspaper for Manweb people around the region APRIL 1995 'COPTER CRASHES INTO POWER LINE A PILOT was seriou sly injured a fter his h eli­ copter crashed into M a nweb's 132 ,OOO-v olt power line near Aber Falls, Gwynedd. MANWEB is to pull on the high street and we The aircr aft, hired by out of electrical re­ h ave a com ittmen t to the Sn owdonia National maintaining this service Park, h ad been carrying tailing and focus on its high street cus­ for them. Cu stomer r e­ cement for repairs to quirem ents va ry widely mountain footpaths when tomer service pres­ a cross our r egion, a nd it collided with the double ence. wh ere dem a n d does not circuit overhead line that The Company is selling justify a Man web connects the Supergrid at its five super stores in Customer Service Centre, Bangor with Colwyn Bay, Ch ester, Warrington, we will make altern ative Dolgar rog and St Asaph Southport, St Helens and and, in some cases, addi­ substations. Edge L a n e, Liverpool - tional arrangements to en­ After the crews of police with associated stock - to a ble custom ers to pay and RAF helicopters found ScottishPower for around th eir bills in oth er suit ­ £3 million. able local outlets. the pilot, it took emer­ The remaining 58 high gency services over half "There will be an im­ street shops will, in the provement in service as an hour to free him from short term, be converted the wr eckage before air­ we increase the number to stan d-alone Customer and range of places where lifting him to hospital in Service Centres, manned Bangor. customers can pay bills or by existing staff. Although purchase meter cards." Manweb engineers Dave they will not sell electrical Watts and Mike Jacks at­ Mr Roberts paid tribute goods, these Centres will to the "sterling efforts" of tended the accident site to continue to provide facili­ advise on safety and issue retail staff to m ak e t h e ties fo r paying bills, pur­ business work, and th eir the requisite safety docu­ ch asing meter cards and ments. "tr em endou s im pact on any customer queries. our search for excellence The helicopter crashed Chief Execu tive John in cu stomer ser vice". into Manweb's longest sin­ Roberts said th e decision However, th e h ar sh real­ gle span of line, where it to exit retail was th e re­ ity was that the past four stretches 842 metres sult of fierce competition years had seen falling across a wooded valley on the high street . Despite sal es and r ising rent , below a waterfall. The an enormous effort by re­ rates and staff costs. towers supporting the line tail staff, Manweb's posi­ The same probl ems on either side of the valley tion had not improved. have beset other electrical are over 130 feet high. Opportunity retailers. Clydesdale have Manweb's circuit break­ recently gone in to re­ ers operated at all points "We have not been suf­ ceivership, and East to isolate the fault, and fering for some time from Midlands and Yorkshire automatic switching re­ a harsh retailing environ­ Electricity (Homepower) stored supplies within sec­ ment and the offer from have announced their de­ onds. Central Field Unit ScottishPower provided a cision to quit retailing, fol ­ staff were sent to the af­ good opportunity for us to lowing in the footsteps of fected substations to un­ exit whilst safeguarding London Electricity and Royal approval dertake switching duties the interests of our staff," Swalec. Rumbelows are in preparation for the re­ he said. closing down and there is pair work. Mr Roberts said there much speculation about All that most customers would be no compulsory the future of others. redundancies. It is antici­ Manweb will continue to for Sister's work experienced was a slight dip in their power supply, pated that around 100 honour commitments for Manweb staff, mainly appliances under guaran­ MANWEB Nursing Sister Irene Jones' 25 years' Company, where she has been responsible for but Bangor University service with St John Ambulance has been given training first aiders to St John Ambulance stan­ was without power for 12 from the superstores, will tee and with extended be able to take up employ­ Royal approval. dards . The Company now has over 450 trained minutes due to fuses on warranty. Sister Jones has been invested as a serving first aiders, and the numbers are growing . the internal wiring being ment with ScottishPower There will also be con­ Sister of the Order of St John . She received her As well as travelling throughout the region to - who trade as Electricity sultation with local insignia from the lord Prior at a special investi­ stores and offices in the interests of employees ' tripped. Plus. Operations Manager groups, such as the Local ture ce remony in london in February. She has health, she also finds time to judge at national "We will have a continu­ Electricity Consumers also been included in the publication 'Honoured first aid competitions throughout the country. Peter O. Jones was de­ ing requirement for cus­ Committee, Age Concern by the Queen'. Sister Jones has an RSA Counselling Skills lighted with the way the tomer service staff in the and Citizen's Advi ce Sister Jones' career has been spent in nursing Certificate, and has attended an NVQ Assessors' incident was handled. high street and a combi­ Bureaux as to the most since she joined the staff at Ormskirk General course and an aromatherapy course . "The CFU engineers and nation of redeployment suitable arrangements for Hospital as a cadet nurse in 1963. She was re ­ She is currently Divisional Nursing Officer, St line staff worked tirelessly sponsible for Student Nurse training at the hos­ John Ambulance Brigade, Chester Combined and further opportunities each location. pital from 1966 to 1970 when she qualified as an Cadet Division. Sister Jones' is ma rried and to replace all the conduc­ for applying for our Counselling sessions are tors a nd, thanks to the SRN and was appointed Staff Nurse . lives in Great Sutton . She has two children , Paul Voluntary Severance to be arranged for st aff Her role in industry began with British Rail who works for North West Securities , and Sarah magnificent efforts from Scheme will enable us to and a Help Desk facilit y where she was Nursing Sister. She has worked who is studying at Whitby High School and who everyone involved, we had exit the ret ail business has been set u p so that as Health Welfare Officer for Browns of Chester is a St John Cadet. Sister Jones' outside -of­ the circuit restored within wit h n o compuls ory r e­ staff can discuss any per­ and was Occupational Health Nursing Sister for work interests include , inevitable first aid train­ six days". he said. dundancies," he said. "Our sonal concerns they have. British Gas North Western before joining ing, travel, collecting stamps, walking, climb­ No customers needed to research has shown th at The number is 01244 Manweb in 1989. ing, embroidery and aromatherapy. She is also a be t aken off s upply to our customer s value the 652906 (external) or 700 Sister Jones is well known throughout the keen steam railway enthusiast. carry out the work. facility to pay their bills 2906 (internal). Contact is printed on wood-free paper PROVIDING David heads HIGH QUALITY sales set up MAN WEB has appointed Mr David Clarke as MARKETING Head of Marketing and Sales at Head Office. Mr Clarke (46) was previously Managing By Director of March Consulting Group, based at Salford Quays, Manchester, where he was Graeme closely involved in both management and en­ I Cooper ergy consultancy work. Mr Clarke was with March Consulting Group SKILLS for seven years, and before that was Sales and Marketing Director at car care company Holt A NEW structure for Power Marketing's marketing and lloyd International. sales operations has been announced by Director, Colin He previously worked as Marketing Director for the Kellogg Company of Great Britain, with Leonard following David Clarke's appointment as head of responsibility for the United Kingdom, Ireland these two areas. and Spain. Explaining the thinking behind the reorganisation Mr Leonard said: "We David Clarke He holds a degree in Business Studies from are in an increasingly competitive Bradford Management Centre, market, and in Power Marketing, as and is a Fellow of both the Chartered Institute of in all areas of Manweb, we have the Marketing and the Institute of task of improving the quality of the New Management Consultants. services we offer our customers while Mr Clarke said: "I am continuing to reduce costs. We also pleased to be joining Manweb need to provide high quality market­ at a very challenging time for ing skills in support of the new faces the electricity industry. My Distribution businesses. We are look­ priorities will be looking at how we can differentiate ing in this new organisation to create Manweb from other electricity sales and profit growth for Manweb on the companies in our customers' pIc through new approaches to our minds, and offering excellent, core business and by meeting cus­ value for money service." tomer needs better than any of our Married with two grown-up competitors." team daughters, Mr Clarke lives in The division retains its overall ap- Marie Myles Helen Foster Knutsford, Cheshire. proach of staff working in ma~!'lt-focused groups, but areas of responsibility have TWO new appointments on Marketing's se­ been more closely defined, and reporting nior management team are Helen Foster and relationships changed.
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