The monthly newspaper for Manweb people around the region APRIL 1995 'COPTER CRASHES INTO POWER LINE A PILOT was seriou sly injured a fter his h eli­ copter crashed into M a nweb's 132 ,OOO-v olt power line near Aber Falls, Gwynedd. MANWEB is to pull on the high street and we The aircr aft, hired by out of electrical re­ h ave a com ittmen t to the Sn owdonia National maintaining this service Park, h ad been carrying tailing and focus on its high street cus­ for them. Cu stomer r e­ cement for repairs to quirem ents va ry widely mountain footpaths when tomer service pres­ a cross our r egion, a nd it collided with the double ence. wh ere dem a n d does not circuit overhead line that The Company is selling justify a Man web connects the Supergrid at its five super stores in Customer Service Centre, Bangor with Colwyn Bay, Ch ester, Warrington, we will make altern ative Dolgar rog and St Asaph Southport, St Helens and and, in some cases, addi­ substations. Edge L a n e, - tional arrangements to en­ After the crews of police with associated stock - to a ble custom ers to pay and RAF helicopters found ScottishPower for around th eir bills in oth er suit ­ £3 million. able local outlets. the pilot, it took emer­ The remaining 58 high gency services over half "There will be an im­ street shops will, in the provement in service as an hour to free him from short term, be converted the wr eckage before air­ we increase the number to stan d-alone Customer and range of places where lifting him to hospital in Service Centres, manned Bangor. customers can pay bills or by existing staff. Although purchase meter cards." Manweb engineers Dave they will not sell electrical Watts and Mike Jacks at­ Mr Roberts paid tribute goods, these Centres will to the "sterling efforts" of tended the accident site to continue to provide facili­ advise on safety and issue retail staff to m ak e t h e ties fo r paying bills, pur­ business work, and th eir the requisite safety docu­ ch asing meter cards and ments. "tr em endou s im pact on any customer queries. our search for excellence The helicopter crashed Chief Execu tive John in cu stomer ser vice". into Manweb's longest sin­ Roberts said th e decision However, th e h ar sh real­ gle span of line, where it to exit retail was th e re­ ity was that the past four stretches 842 metres sult of fierce competition years had seen falling across a wooded valley on the high street . Despite sal es and r ising rent , below a waterfall. The an enormous effort by re­ rates and staff costs. towers supporting the line tail staff, Manweb's posi­ The same probl ems on either side of the valley tion had not improved. have beset other electrical are over 130 feet high. Opportunity retailers. Clydesdale have Manweb's circuit break­ recently gone in to re­ ers operated at all points "We have not been suf­ ceivership, and East to isolate the fault, and fering for some time from Midlands and Yorkshire automatic switching re­ a harsh retailing environ­ Electricity (Homepower) stored supplies within sec­ ment and the offer from have announced their de­ onds. Central Field Unit ScottishPower provided a cision to quit retailing, fol ­ staff were sent to the af­ good opportunity for us to lowing in the footsteps of fected substations to un­ exit whilst safeguarding London Electricity and Royal approval dertake switching duties the interests of our staff," Swalec. Rumbelows are in preparation for the re­ he said. closing down and there is pair work. Mr Roberts said there much speculation about All that most customers would be no compulsory the future of others. redundancies. It is antici­ Manweb will continue to for Sister's work experienced was a slight dip in their power supply, pated that around 100 honour commitments for Manweb staff, mainly appliances under guaran­ MANWEB Nursing Sister Irene Jones' 25 years' Company, where she has been responsible for but Bangor University service with St John Ambulance has been given training first aiders to St John Ambulance stan­ was without power for 12 from the superstores, will tee and with extended be able to take up employ­ Royal approval. dards . The Company now has over 450 trained minutes due to fuses on warranty. Sister Jones has been invested as a serving first aiders, and the numbers are growing . the internal wiring being ment with ScottishPower There will also be con­ Sister of the Order of St John . She received her As well as travelling throughout the region to - who trade as Electricity sultation with local insignia from the lord Prior at a special investi­ stores and offices in the interests of employees ' tripped. Plus. Operations Manager groups, such as the Local ture ce remony in london in February. She has health, she also finds time to judge at national "We will have a continu­ Electricity Consumers also been included in the publication 'Honoured first aid competitions throughout the country. Peter O. Jones was de­ ing requirement for cus­ Committee, Age Concern by the Queen'. Sister Jones has an RSA Counselling Skills lighted with the way the tomer service staff in the and Citizen's Advi ce Sister Jones' career has been spent in nursing Certificate, and has attended an NVQ Assessors' incident was handled. high street and a combi­ Bureaux as to the most since she joined the staff at Ormskirk General course and an aromatherapy course . "The CFU engineers and nation of redeployment suitable arrangements for Hospital as a cadet nurse in 1963. She was re ­ She is currently Divisional Nursing Officer, St line staff worked tirelessly sponsible for Student Nurse training at the hos­ John Ambulance Brigade, Chester Combined and further opportunities each location. pital from 1966 to 1970 when she qualified as an Cadet Division. Sister Jones' is ma rried and to replace all the conduc­ for applying for our Counselling sessions are tors a nd, thanks to the SRN and was appointed Staff Nurse . lives in Great Sutton . She has two children , Paul Voluntary Severance to be arranged for st aff Her role in industry began with British Rail who works for North West Securities , and Sarah magnificent efforts from Scheme will enable us to and a Help Desk facilit y where she was Nursing Sister. She has worked who is studying at Whitby High School and who everyone involved, we had exit the ret ail business has been set u p so that as Health Welfare Officer for Browns of Chester is a St John Cadet. Sister Jones' outside -of­ the circuit restored within wit h n o compuls ory r e­ staff can discuss any per­ and was Occupational Health Nursing Sister for work interests include , inevitable first aid train­ six days". he said. dundancies," he said. "Our sonal concerns they have. British Gas North Western before joining ing, travel, collecting stamps, walking, climb­ No customers needed to research has shown th at The number is 01244 Manweb in 1989. ing, embroidery and aromatherapy. She is also a be t aken off s upply to our customer s value the 652906 (external) or 700 Sister Jones is well known throughout the keen steam railway enthusiast. carry out the work. facility to pay their bills 2906 (internal).

Contact is printed on wood-free paper PROVIDING David heads HIGH QUALITY sales set up

MAN WEB has appointed Mr David Clarke as MARKETING Head of Marketing and Sales at Head Office. Mr Clarke (46) was previously Managing By Director of March Consulting Group, based at Salford Quays, , where he was Graeme closely involved in both management and en­ I Cooper ergy consultancy work. Mr Clarke was with March Consulting Group SKILLS for seven years, and before that was Sales and Marketing Director at car care company Holt A NEW structure for Power Marketing's marketing and lloyd International. sales operations has been announced by Director, Colin He previously worked as Marketing Director for the Kellogg Company of Great Britain, with Leonard following David Clarke's appointment as head of responsibility for the United Kingdom, Ireland these two areas. and Spain. Explaining the thinking behind the reorganisation Mr Leonard said: "We David Clarke He holds a degree in Business Studies from are in an increasingly competitive Bradford Management Centre, market, and in Power Marketing, as and is a Fellow of both the Chartered Institute of in all areas of Manweb, we have the Marketing and the Institute of task of improving the quality of the New Management Consultants. services we offer our customers while Mr Clarke said: "I am continuing to reduce costs. We also pleased to be joining Manweb need to provide high quality market­ at a very challenging time for ing skills in support of the new faces the electricity industry. My Distribution businesses. We are look­ priorities will be looking at how we can differentiate ing in this new organisation to create Manweb from other electricity sales and profit growth for Manweb on the companies in our customers' pIc through new approaches to our minds, and offering excellent, core business and by meeting cus­ value for money service." tomer needs better than any of our Married with two grown-up competitors." team daughters, Mr Clarke lives in The division retains its overall ap- Marie Myles Helen Foster Knutsford, Cheshire. proach of staff working in ma~!'lt-focused groups, but areas of responsibility have TWO new appointments on Marketing's se­ been more closely defined, and reporting nior management team are Helen Foster and relationships changed. Marie Myles. Major moves are: Business Marketing Manager Helen (34) is based at Head Office and joined Manweb in • bringing Power Procurement and 1992 as Senior Business Development Analyst. Trading within the responsibility of She has previously worked for Plessey, the Head of Marketing and Sales, re­ Ferranti and GEC. flecting the critical importance of pur­ Originally from Burton-on-Trent, Helen lives chase costs to the supply business in Knutsford. She graduated from Liverpool • Separating Business Marketing and University with a degree in PhYSics. She also Sales under two senior managers to holds a Masters degree in Business focus the two areas on their separate Administration from Cranfield University. tasks, and allow Sales to concentrate on its widening portfolio of customer Challenge services, for example, metering and connections. Helen said: "I am looking forward to the • Tariffs and Contracts becoming part of challenge of marketing Manweb's services to the line work of Marketing, instead of all of our business customers, whether we sup­ being a separate function ply them with electricity, or provide other ser­ vices, like power distribution or metering. We • moving profit forecasting and cost ac­ are aiming to deliver high quality products that counting work to an enlarged account­ QUESTION TIME customers will value, at prices they will find at­ ing section headed by Adrian Harling tractive. " CONTRACTING staff had the chance to sary systems with which the business can • bringing all marketing services into a Domestic Marketing Manager Marie (35) is question their directors and managers when run efficiently," he said. Employee Relations single department to service market also based in Chester, and was previously they attended a series of road shows last Adviser Don Roxburgh spoke about the sector managers and internal cus­ Manweb's Marketing Development Manager. month. Held at Bootle, Birchwood, Rhyl and Profit Related Pay Scheme which had been introduced for Contracting staff. He then tomers She has also worked as the Company's Senior Wrexham over two days, the roadshows Bob Hodson is responsible for all sales were organised for Manweb Contracting handed over to AEEU Area Official Michael Economist in Forecasting, and has experience Barr, of the Union's EETPU section, who activities, Terry Brookshaw remains in Services Limited staff. Speakers included of development roles within Tariffs and MCSL's Chairman, Director Trading Peter said he had been pressing for the Profit charge of Power Procurement and John Domestic Marketing. Hopkins, who talked about the contracting Related Pay Scheme to be introduced for Shead continues to be responsible for Before joining Manweb in 1988, Marie was company's anticipated financial results and some time. He said the negotiations had Manweb Gas. The new Marketing an economist with the Boots Company, and be­ explained MCSL's niche markets and how been difficult but he was satisfied with the Services Department is headed up by fore that held various planning roles with these would have to be refined during outcome. The settlement was the best deal Tony Harper (previously Market Merseyside Passenger Transport Executive. 1995/96. possible. Managing Director Allan Littler Research Manager) and Mike Boxall will Mr Hopkins stressed how important it said the scheme was good news for all lead Power Marketing's contribution to Develop was for the new-look company - recently re­ MCSL's employees. "It is an incentive for Manweb's plans for the free market in organised into Local Works, Major our emerging businesses to do well and is a Contracts and Infrastructure/Accounts sec­ reward over and above their normal expec­ electricity in 1998, working closely with Marie is from the Wirral and graduated from tions - to reduce costs, improve productivity tations for the staff who have worked so Regulator Relations. liverpool University with a BA honours degree and work in synergy with the main Manweb hard and undergone so much change." The present Head of Domestic Sales in Economics. She also holds postgraduate business. This theme was echoed by Before throwing the meeting open for a and Marketing, David Tinsley, has an­ diplomas in Management Studies and Managing Director Allan Littler, who said question and answer session, Divisional nounced his intention to retire in 1996, Marketing. the changes in MCSL had been necessary Managers Ray Appleton (Local Works) and and to ensure continuity in the run-up to She said: "I am pleased to be taking up this and would be ongoing. The objectives were Guy Wilcox (Major Contracts) stressed that 1998, Marie Myles (previously Marketing challenging position. My team and I will be to improve the financial strength of the the company's future success was in the Development Manager) has been ap­ working closely with our colleagues throughout company, reduce costs, be more productive hands of the staff. Better communication, pointed Domestic Marketing Manager Manweb to develop and deliver prices, prod­ and work closely with Manweb Power better organisation and better working Engineering, especially in the connections practices were essential during 1995/96 and The new post of Business Marketing ucts, services and information to meet the market. ''We also need to develop the neces- beyond. Manager goes to Helen Foster, who was needs of the market in the run up to full compe­ previously Business Planning Manager. tition in electricity supply in 1998."

Page 2 • Contact • April 1995 A MANWEB-sponsored campaign to 'green up' urban communities branched out when free trees were planted in the Cefn y Bedd area of Wrexham . As part of the Community Tree Campaign, more than 100 trees have now been planted in front gardens in three vil­ *lages - Cefn, Gwersyllt and Uay. The project is being co-ordinated by Groundwork Wrexham Maelor, with joint sponsorship from Manweb, Wrexham Maelor Borough Council and the Tree Council. Under the scheme, local householders have been sent a leaflet inviting them to apply for a free maple, rowan or crab apple tree. MANWEB Customer Service Manager Mike Townson is pictured with children from Chesnut Lodge Special Manweb Resources Engineer Keith Shaw is pictured School, Widnes, in a wooded area the Company has helped to create. Manweb donated £1,400 to the pro­ (right) helping to plant a tree in Bryn Derw, Cefn y Bedd. Also ject, to purchase trees to mask concrete perimeter fencing at the school. The 'Manweb Woodland', as it has pictured lending a hand are (I to r) Jason Jones, of Bryn Alyn been christened, also features a nature trail for the children to use. High School Community Services Group, Jennifer Gregory, Groundwork Wrexham Maelor's Community liaison Officer, Pictured with Mike are (I to r): Lisa Frith, Derek Griffin, Neil Newton, Mark Rushton (front), Andrew McPartland and householder Mrs Pam Jones, and Howell Davies, the *Leah Jones. Borough Council's Housing Estate Officer.

CUSTOMER

Power Technologies Inc, based in New , have recently carried CONNECTIONS out detailed studies to examine how Manweb's distribution system per­ The competitive market forms during lightning storms. By Cherry Garbett, Market Analyst Sponsor for the project was Logistics Group IT is anticipated that the provi­ Norweb was the most frequently men­ Manager Don McRae of Analytical Engineer, who them to determine the sion of electricity supply connec­ tioned 'other organisation' but other 'au­ Manweb Power Engi­ was responsible for all way we design and specify tions by local RECs will possibly thorised contractors' are also likely to be neering. their computer modelling our overhead line net­ soon become another competi­ invited to tender. Nevertheless, many His colleague, Warring­ and simulations carried works, which will eventu­ qualified their responses by commenting tive area. This is welcomed by ton Depot Manager Phil out on Manweb's llkV ally lead to significantly that Manweb would be their preferred Dumayne provided the and 33kV networks. over half of the market, largely r educed outages for our supplier and would only change if signifi­ technical liaison between "Their findings and rec­ due to the strong feeling among cant benefits became evident. Manweb and New York. ommendations proved customers." our customers that prices will There was a high level of interest in James Burke, who is the very interesting, if not, a Pictured (l to r) are, Don fall as a result. Manweb undertaking connections work Distribution Manager, little controversial," said McRae, James Burke, Phil So, how much of the market can we immediately beyond its existing bound­ based at Schenectady, NY, Phil. "The project's results Dumayne, Charles Ly:nch retain? ary but the level of interest dropped dra­ worked very closely with will now be handed over to (Power Technologies ba~ matically when talking about England Tom Short, their PowerNet who will use in the UK) and Tom Short. Manweb, on balance, is regarded a s and Wales in general. better than other RECs and improve­ Awareness of deregulation is much ments in customer care and a change in greater throughout local authorities and THE Duke of 's Award The new centre will give young their perception of charges can result in a many want to undertake existing Scheme is now accessible to people who live or work in the secure home base of connections work Scheme more people in West Cheshire surrounding area access to the Manweb work, including street lighting and South Wirral through a new Award Scheme where no access and an increased probability of extending connections, themselves, especially if centre opened last month in Elton, was previously available. our services beyond the region. costs continue to be considered high. Chester. It is now open every Employees who would like fur­ Recent research reassuringly suggests However, it is felt that Manweb will be Thursday to assist young people ther information about the centre that all builders and architects are 'very asked to tender for street lighting work in Centre in entering for the scheme. or the scheme, for themselves or likely' or 'almost certain' to ask Manweb and beyond its existing area. The scheme is open to 14-23 their families, should contact to tender for work throughout our tradi­ year olds and provides a personal Centre Leader David Overmire on Where comparisons with other RECs challenge to individuals towards 01928 725170 or write to him c/o tional geogr aphic ar ea , however , three­ could be made, most regarded Manweb as personal achievement, serving West Cheshire and South Wirral quarters state they would 'definitely' or the same. Where a differen ce was per­ others, acquiring new skills, pro­ Duke of Edinburgh's Open Award 'possibly' ask other companies to tender ceived, on balance Manweb was consid­ opened viding experience and adventure Centre, 14 Deansfield Way, Elton, for connections work in this region too. ered to be slightly better than others. and making new friends. Chester, CH2 4PP.

April 1995 • Contact. Page 3 WINNING NUMBERS

THE lucky number 1312 earned retired employee F. B. Doyle the £300 ENGINEER Barry Harrison has left the Company after nearly 30 prize in the EEIBA's years' service to take up a post at Capenhurst. February draw. The £200 Barry joined Manweb in 1965 as a student engineer. He quali­ prize went to H. Sutton, fied in 1971 and after a period in Work Study, was appointed Head Office, with the Second Engineer P&E in 1974. number 2484. He was appointed Firsts Engineer P&E in 1978 where apart The other prizewinners from a period of secondment to Projects Section, Plant and were as follows:- £150 - Contracts, he remained until retirement. G. F. Price, Gwynedd Barry is pictured (centre left) at a farewell presentation at (1929); £100 - J. Croft, which he was given a book of his choice - 'the History of Cable' North Wirral (912); £75 - - presented on behalf of colleagues by PowerNet Procurement J. Jowett, retired (1728); Manager Doug Bridson. £50 - J. Catherwood, re­ tired (176); £30 - C. A. Moorehouse, Head Office (781), A. Stephens, re­ tired (1334), J. A. Roberts, Clwyd (2506) and J . Cannon, Head Office (36); £25 - J. E. Britten, Head Office (502), G. N. Wood, Head Office (1245), J. Jones, Mid Cheshire (814), G. M. Atherton, retired (398), S. T. Ellis, MCSL MANWEB Community Relations Manager John Kennedy (centre) (1778), D. R. Swinnerton, ENGINEER Bill Clarey who started with Manweb as a student apprentice has retired from is pictured presenting a fax machine to Wrexham Victim GEC Ltd (753), J. Warrington Reporting Centre after 43 years' Company service . Bill is pictured (centre right) with Support Group Coordinator Jean Robertson and Chairman Colin Burgoyne, retired (380), his wife Helen, who used to work for Manweb in the Drawing Office, Warrington, and their son, Edwards. The group provides counselling for people affected by R. D. Thomas, retired Andrew, receiving retirement gifts from Barry Judd (then Mid Mersey District Manager). crime, and the fax will assist them with their work. (219), W. Woodcock, Clwyd (290) and S. Floyd, retired (1489).

Management awards

CONGRATULATIONS to Prenton-based staff who have achieved Institute of Supervisory Management awards: Robbie Jardine, Chargehand, Stores; Jill Slawson, Drawing Office Manager; Karen Griffiths, Mains Clerical Seen collecting a trouser press, won in Contact's December Craftsman, Metering, Roy Bridson of Meter Test, Queensferry, has retired after more than 35 Supervisor; Tony Ward, competition, is Paul Edwards of Oswestry Depot. The prize was years' Company service. Roy is pictured, centre right, at his retirement presentation, with Central Electrician; Mike presented in Oswestry Shop by Assistant Manager Joy Brown. Support Engineer Phil Griffiths and colleagues. Gaskell, Electrical Fitter, Duncan Jones Projects/Refurbishments Co-ordinator; Bob Wales, Foreman; Eddie Rigby, Jointer; Peter Morley, Foreman, Meter Reading; Derek Howells, Electrician; and Steve Hannah, Jointer.

IN early May, you will enter agree with the be sent a statement de­ information shown. EMPLOYEES and retired employ­ This will ensure that you receive all tailing any taxable You may not be is­ GOING ees may not be aware that, if they communications from them without benefits notified to the sued with a tax return change their address, they should delay, and this could save you from Personnel Services every year. EARLY advise the Contributions Agency in paying too much tax. Manager which you re­ If you wish to com­ order that their National Insurance The address for our tax office is:­ ceived from the plete one in respect of Company during the the year ended 5 April TWO Dee Valley staff Records can be kept up to date. Inland Revenue, North West 5 took 'early retirement' The address for the Agency is:­ District, St John's Road, BootIe, year ended 5 April 1995 and have not re­ 1995. ceived one, then you from Manweb at the end Contributions Agency, Department Merseyside, L69 9BY. The Company has a should contact the of March, under the VSS of Social Security, Longbenton, You should also reference your legal duty to return de­ Inland Revenue. scheme. Newcastle-upon-Tyne NE98 lYX. letter with your National Insurance tails of your benefits to It is important that Gordon Park, 30, was a Please make sure that you give number and quote in addition the the Inland Revenue you read your benefits Project Manager within your National Insurance number as Manweb reference number: and the information statement as soon as the Connection Section a reference. 4931M22015. shown on your benefits you receive it. If you re­ at Rhostyllen, and had Your number is shown at the top You should also inform the tax of­ statement will be used quire an explanation of clocked up 11 years' ser­ right hand side of your payor pen­ fice if your personal circumstances for this purpose. any entry, please con­ vice with the electricity sion slip; it has this format: AB 12 change eg marriage or divorce. You should therefore tact the Personnel supply industry. Norman refer to this statement Services Section at 3456 C. Andrew Kervin, 37, had when completing your Head Office (int. tel: worked in the industry Similarly, it is also necessary to By Helen Connolly tax return, ensuring 2590) before 24 May tell the tax office when you move. that the details you 1995. 10 years and was a Craft Taxation Accountant Attendant at New Crane Street Depot.

Page 4 • Contact • March 1995 of time and gave us temporary cover for the weekend and sub­ The following two letters were received by Mid Cheshire Depot sequently returned on Monday Manager Arthur Elson from Nigel Keenan who spent a week on morning to rectify the fault. work experience at Manweb; and his Headmaster, P. J. Mottershead, Ruskin County High School. Staff involved were: Quest "The purpose of this letter is to express our sincere grati­ Deborah Banks, Malcolm Latham , Steve Millington , John tude at the expedience of your Harper, Richard Cooke, Ken Brassington, Alan Price and Paul workforce and would like you Collins. to pass on our thanks to them personally." "I am writing to say thank you for the experience I gained time DUE to the large volume of letters we receive for the 'They Said II' col­ umn , we regret that telephoned messages and unsigned letters cannot be The staff involved were; after working a week with Manweb. I really enjoyed the expe­ published. Linesmen Terry Shore and rience of working with BJ, Paul, Steve, Richard, Allen and letters will only be considered for publication if they clearly state - Derek Vickers, Jointers Lee Ken. I would like you to say thank you for me to them for their MANWEB (Chester & * Which area or department they refer to . Connah, Jointers Mate Peter time and care they gave me over the week. Head Office) Retired Staff * Who they are from. "I would especially like to say thank you to Malcolm as he Association took on the * Names and tilles of employees referred to (please give Christian Ritter and Shift Electrician names). Dennis LynCh. helped me go to the right places at the right times and for 'The Shrewsbury Quest' The Editor reserves the right to edit letters in the interests of preserving a sorting people out for me to go with." for their latest excursion, balance from around the Region and in considering space available. TO: Crewe Depot. reports Hon Treasurer FROM: Geoff Churchman , Yours Sincerely, Carmel Austin. TO: Allan Littler, Managing ate the Circulating pump on a Tattenhall. N. Keenan. They visited the Director MCSL. solid fuel boiler. What a shame. "On Thursday, 9 February, Benedictine Abbey of St FROM: O. H. Parry , Consider for once the work­ Diane dealt with an enquiry re­ "I write to thank you very much indeed for your willingness Peter & St Paul which Headteacher, Mountain Lane force from the electricity com­ garding my account. She, from to accept one or more of our Ruskin pupils on the recel t work stood on the site (now la­ School, Buckley. pany who are working in bliz­ the start, was delightfully cour­ experience. From the pOint of view of the youngsters, the op­ belled 'Abbey Foregate') for some 500 years and is "You might not be aware zard conditions to restore the teous, extremely helpful and portunity of being in the adult world of work for a week is the setting for the that two of your employees, Mr supply. These men deserve a promised a first class service. very useful and educational. Almost without exception we Simon Lynd and Mr Peter medal. They work in all condi­ Congratulations to Manweb on Shropshire Ellis Peters have had very good reports of our pupils and I thank you for 'Chronicles of Brother Dillon came to work at tions in often dangerous loca­ recruiting someone of her cali­ the time and trouble which you and your staff have taken. Mountain Lane School to install tions, night and day . How bre and of course yourselves Cadfael'. May I also thank you, where appropriate, for the welcome 'Shrewsbury Quest' is a security lighting . They were would Mr 'Whinger' cope with for the customer strategy." yOu gave to members of my staff who came to visit the pupil working at the time for the that? He probably would have a The letter refers to Diane fascinating recreation of concerned. medieval monastic life - Raytheon Company at seizure at the thought of it. Mason , Customer Service "I look forward in the future to asking you again to receive Broughton under the supervi­ "Instead of knocking them Centre, Region One. the bustle of the trades pupils from this school." people, the delicate sound sion of Mr Brian Carden . observe them in their working Yours sincerely, TO: MCSL. of the dulcimar, harp and "We were obviously very environment, show 'Joe Public' P. J. Mottershead, FROM: C. J. Marsland, Chief lute - barrels rolling into grateful for this generous do­ exactly what these heroes do Headteacher. nation from Raytheon, but I for them. Development Engineer, Heap & store, bells proclaiming was also very taken with the ef­ "I have no connection with Partners. vespers are about to begin. forts and co-operative attitude any electricity distribution com­ "It is very rare these days keeping me informed in the that access to a pole was re­ We followed in the foot­ of the two young men who ac­ pany, I am just another cus­ that I feel I can write a letter waiting time." quired on our land at the rear steps of Brother Cadfael, tually carried out the work. tomer who is very grateful to such as this! The work was organised by of the property. On a number of which had been serialised They were both diligent, con­ the linesmen who work hard to "I wou ld just like to express Bryan Pope, Foreman. occasions I had to refuse ac­ on television. Dark deeds siderate and very meticulous bring power to our homes ." my thanks to your staff for the cess due to previous damage were afoot, and we fol­ with the work. They were both efficient, courteous and unob­ TO: MCSL. that had been caused by a JCB lowed the trail of clues to obviously aware that they were TO: MCSL. trusive way in which they car­ FROM: Ms S. Collins, Oxton. with different contractors to solve the 'Quest'. in an environment where our FROM: Mrs G. Turner , ried out the recent inspection at "I refer to our telephone con­ yourselves. Some members played pupils were very active and Hawarden. our works in Hoylake. versation on Thursday, 23 However, I was assured by ancient games of skill in during the whole week the "Thank you for your most ef­ "Their work was planned so February, and would like to Mr Brian Speakes of your the cloisters or sat and re­ safety of the pupils and consid­ ficient handling of my enquiry as to cause the minimum of thank you for your prompt re­ Oswestry office, on a personal laxed in the monastery eration for the staff was always for an additional Dimplex disruption to our daily work sponse in dealing with the mat­ visit, that no damage would be gardens. Others visited paramount to them. Storage Heater, you are an and all users of apparatus ter. incurred. the 'Scriptorium' to create "I was so impressed with asset to Manweb Contracting which may have become elec­ "I would also like to mention "I am pleased to say that all their own decorated manu­ their efforts on the school 's be­ Services, as is Mr McGuinness trically isolated were given full that the two electricians who work was carried out promptly script using the medieval half that I considered it only - we are very pleased with the and adequate warnings. completed the work were ex­ and efficiently, not only without art of calligraphy. A fasci­ correct to inform you person­ excellent workmanship carried "I was also impressed with tremely hard working. Both any damage but also putting nating excursion into ally. I hope that you will feel it out by him installing the said the thoroughness of the fin­ electricians, good the damage that had been Shrewsbury's past. appropriate to thank them on Storage Heater, and also to say ished report and we have al­ "Peter Hobbs and Joe caused by the previous con­ Future excursions:­ the school 's behalf - not just how much his courtesy and ready implemented a corrective McGuinness are very clean, tractors! Wed, 19 April - Levens for installing the lights, but for good manners in our home action procedure based on its tidy and pleasant workers . I am "Thank you very much for Hall & Kendal, including the way they conducted them­ was appreciated. " recommendations." very pleased with the work this service." the 'K-Shoe Shop'. Wed, 17 selves whilst they were at Those involved we re David Staff involved were; which has been carried out and May Orme View Mountain Lane SchooL " Holmes, Technical Support and Electricians Ian Kearsley and would not hesitate in recom­ TO: Clwyd Depot. Restaurant, Llandrillo Joe McGuinness, Electrician. Mark Gardiner. mending the heating system to FROM: Derek Bartley, Midland College, for a four-course TO: Janet Matthews, Customer my friends. Association of Mountaineers. banquet style luncheon Services Manager, MCSL. "Many thanks for you kind "On Saturday evening there and afterwards to TO: Power Marketing Division. Llandudno. FROM: Mr Holland , FROM: Warrington Borough Transport. assistance. " was an electricity breakdown at Warrington . the above Mountaineering For further information "Very good job done , very TO: John Kennedy, Community Club's mountain hut, Glan and/or bookings, please, "Our consultants, McKinnon & Clarke , have recommended pleased with men. Cleared up Relations Manager. Dena, in the Ogwen Valley. This contact Carmel and Bert everywhere, even though they that we accept an offer from Yorkshire Electricity for our FROM: C. L. Edwards, fault continued for many hours Austin on 01244-347762. were told not to bother. Very 1995/96 contract as this is cheaper than the Manweb bid. Wrexham & District Victim with the 30 members present pleasant and a good laugh with "As you may have seen in the local press, we ourselves are Support. in darkness. them. experiencing severe competition from two large companies, "I am writing on behalf of the "The only unfortunate acci­ "Job excellent." one a national company based in Salisbury and the other, MTL, above Organisation to offer to dent resulting from this was MANWEB Those involved were electri­ based in Liverpool. Part of our response has been to ask local you our thanks for the most that in the dark the large sweet­ cians Lee Gregory and Dave people to support Warrington Borough Transport, their local generous gift of a Fax Machine ener dollop of 'jam ' placed in a BENEVOLENT Goodly. bus company, which provides work for local people. Up to to be used in the home of our members rice pudding turned now, this aPllears to have been very successful. Local Co-ordinator. out to be Branston Pickle, sad SOCIETY ' TO: MCSL. "We have a policy that wherever possible we will use local 'The gift of such equipment for the hungry member but a THE Annual General FROM: Pauline Matthews, suppliers to stimulate employment in the area. will ensure that information can source of amusement for us! be passed speedily from the "Seriously, though, this is Meeting of the Caernarfon. "Bearing this in mind, in addition to seeking the support of "I am writing to let you know Police to the Co-ordinator and not a letter of complaint - just Benevolent Society will local people in our battle, we have instructed McKinnon & what an excellent job your elec­ thus allow her to contact volun­ the opposite. On behalf of all be held in the tricians Glyn Jones and Dave Clarke to renew our contract with Manweb for 1995/96 rather teer members and enable them present I would be pleased if Restaurant at Head Salem did when they fitted my than with Yorkshire Electricity. to counsel victims as soon as you would be good enough to Office on Wednesday, 24 house and garage with an in­ "I would be grateful if in some way you can make your staff possible. pass on to the staff involved May, 1995, commencing truder alarm. They did a really in Warrington aware of our actions, in the hope that those "Without the generosity of our thanks for their efforts. at 4.30pm. first class job. Also they were amongst them (and their families) who are bus users will sup­ companies such as yours we "As climbers we were able to Refreshments will be very obliging and courteous. port us in our struggle against the far larger 'invaders'. would find it extremely difficult appreciate the difficult condi­ available from 4.00pm. "Also they were very clean "We look forward to a long and mutually beneficial relation­ to maintain acceptable levels of tions in which they searched All members of the and tidy workers and caused ship with Manweb." response to victims of crime for the fau lt and worked on it - Society are entitled to no inconvenience at all."TO: and, therefore, we are indebted appalling winter wea"her, diffi­ attend. Aberystwyth Depot. to you for your generosity." cult terrain even in good TO: Chester Depot. TO: North Mersey Depot. weather, and darkness. For further informa­ TO: Aberystwyth Depot. FROM: Mr & Mrs G Lewis, FROM: H. Hooper, Lydiate. TO: Oswestry Depot. 'The difficult work was done tion and a copy of the FROM: P. Harrison, Tywyn. Mollington. "I am pleased to say the FROM: Mrs Dawn Dutton, well and in good humour (at Agenda please contact "Whilst watching the News "On Saturday, 25 February , work you planned on the re­ Ellesmere, Salop. least in front of us!) and so I'm the Secretary - David reports after last night's severe at 19.15 hours our main supply moval of the transformer and "I refer to the ongoing re­ writing to ask you to please Buchanan, Employee weather conditions, I feel that to our home failed. The re ­ subsequent completion of placement of poles and lines in convey our thanks to those Relations Section, Room the item was fotally biased. It is sponse from your emergency lines, seemed to go through the above area. concerned." SE1, Head Office. Tel: very annoying to see whingeing services was excellent. Your without a hitch. "Due to the recent excessive Those involved were; Steve 01244652052. householders complaining workforce responded to our "I knew you would see it wet weather we have experi­ Hughes , Eric Bell, Craig about having no power to oper- call within a very short period through and I appreciate you enced, I was very concerned Edwards and Rod Jones.

ril 1995 • Contact • Page 9 PI('1~~AY AREA CODES STARTING[!]WILL STARTIil] CHANGE The Henlys of Chester Sealand Road showroom. HERE

ON Easter Sunday, 16 April 1995 - WITH HENLYS Phoneday - all UK area dialling codes will change. HENLYS of Sealand • Courtesy cars available. There are 3 main changes:- Road, Chester, have • Breakdown and acci­ From Phoneday, the number 1 will have to be inserted relaunched their dent recovery service. after the initial 0 in the UK area codes. For example, • MOT's - all models Liverpool presently 051 , becomes 0151. Manweb Employee tested. Discount Servicing Five cities with an urgent need for more numbers will • Valeting service. have totally new codes :- Scheme. • Windscreens fitted. (0532) xxxxxx becomes (0113) 2xx xxxx Free to enter • Wheel balance and The scheme provides all tracking. (0742) xxxxxx becomes (0114) 2xx xxxx Contact readers with the • All makes oftyres. (0602) xxxxxx becomes (0115) 9xx xxxx opportuni ty to benefit • Alarms and (0533) xxxxxx becomes (0116) 2xx xxxx from some very special immobilisers. (0272) xxxxxx becomes (0117) 9xx xxxx competition servicing offers. • Sunroofs supplied and The UK's outgoing international access changes from Detailed in the adver­ fitted. 010 to 00 . tisement below are just NOW here's your chance to win one of three great three examples of discount To alTange any of these NUMBERS THAT WON'T CHANGE prizes in our FREE TO ENTER HENLYS COMPE­ priced offers available to services simply telephone TITION. all Manweb employees. Henlys of Chester 01244 Some numbers will not change - these are not geo- The complete range of ser­ 390009 and ask for the graphic but service codes:- Choose from these great prizes:- vices includes:- Service Department stat­ Free phone services: 0500 , 0800 • All makes service and ing that you are a Manweb Reduced rate services: 0345, 0645 • 12 MONTHS FREE SERVICING** repairs. employee. Special rate services: • Collection and delivery Ask for a quotation for 0336 ,0338,0447,0541,0632, OR service. your vehicle model and 0640,0660,08364,0839,0881, • All replacement parts we're sure you will be 0891,0894,0897,0898,0990 A FREE MOBILE PHONE* WITH fitted or supplied. ' FREE CONNECTION TO ECON­ pleasantly surprised. Mobile services: 0370, 0374, 0385, 0589, 0802, • 0831,0836,0850,0860,0956, OMY OR BUSINESS TARIFF, PLUS 0958,0973,0976,0979 12 MONTHS FREE LINE RENTAL FREE PHONE Hutchison paging: 0941 (All other paging numbers OR will change, including B1's Voicebank) FOR a limited period BT Phonebase: 0910 • £150 WORTH OF MARKS & Henlys of Sealand Road, Emergency numbers: 999, 112 SPENCER SHOPPING VOUCHERS Chester, are giving away All operator services (eg 100, 150, 155, 192) will also * Subject to status a FREE MOBILE PHONE* remain the same. ~,;~ Equivalent to 6,000 and 12,000 mile service valid for 12 months from competi­ tion close date. with FREE CONNECTION If you dial an incorrect area code after 16 April you will r------, TO ECONOMY or BUSI­ be answered by a recorded message which will act as a HOW TO ENTER NESS TARIFF, with every reminder about the code change. full service completed REMEMBER - Manweb's Single Telephone Number Simply answer the following two questions and before Friday, 30 June, remains unchanged - 0345 112211. complete the tie-breaker in not more than 12 1995. words.

1. Name the current driving team for Williams Renault Formula 1. ~ INCREDIBLE SAVINGS FOR ~ RENAULT 2. Name Papa's little girl from Renault's TV ad­ RENAULT ALL Manweb EMPLOYEES vertisement. PRICE PROM. While \IV SE 3. Complete the following in not more than 12 Our offl e ConSider words. ers Will tak some beatin e From Servicing to MOTs, Henlys ...... f!~E!wrrH EVERY BEFORE Promi g, We cOMPLfTEDJUNE 1995 se o any ge .to match FRIDAY 3 S. nUIOe qUot .pl-l.J for serv; e ECOON"TO re . ce or fREE ~N~ BUSINESS . pairS, upon ECONO "TARlff* receIpt of a \IV • . tvs. itemised bil\in~r quotati ntten -SUbject to sta 'labilitY piuS '-10 on trom direct deb,t, ava, nand del,ve",. competit a Name ...... admiolstratiO ' ~_r---~or garage. AddresslDept......

Tel. No ......

Send your entries to:- The Editor, Contact, Manweb Head Office, Sealand Road, Chester, CHI 4LR. Entries by April 30, 1995.

Page 10 • Contact • March 1995 For further details please ring Classic Wedding Cars from the Mrs . W. G. Evans on 01492 30s, 60s and 70s. From large sa­ 877677. loons to limousines. For all occa­ sions . Reasonable rates. Phone Holiday let. Bala, 4 miles , se­ 01244836086 Day, or 01244 cluded traditional Welsh stone 813221 Evenings. cottage. Sleeps 6. Extensive views. Ideal walking, bird-watch­ learn a new craft during 1995. ing. Short breaks available . Te l Evening lessons for 3D 01678-530-478 or 01706- Decoupage to start soon in time buyers/DIY person. All of­ 218066. Warrington area. Pleasant sur­ FOR SALE fers around £25,000 considered. roundings , competitive rates. For appointment to view and Cumbria/Scottish Borders. Write to Jim Danby, 71 Green more details please phone 01928 Peaceful and warm farm cottage lane, ~adgate, Warrington, Windsurfer, Tiga Spirit, 3.65m 577898. combining 'trad charm' with all Cheshire WA1 4Tl. Tel: 01925 long, suit family/beginner; £100. 'mod cons'. Ideal for couples. All 823733. Very good condition. Contact Two bed roomed dormer bunga­ inclusive. Sleeps 4. Open all year. Geoff Ryan , Liverpool , Ext 2177 low, "detached" , large No pets. Brochure 01228-75650. Furniture loose Covers. Dave West and Debbie Young test the new counterfeit detector Handmade to measure, tailored pen. (Lister Drive). lounge/d iner , full gas heating , new windows , including patio Porthmadog, Gwynedd. Holiday for 3pc suites. 180 easycare, Computer -Commodore Amiga window. Fully fitted kitchen with bungalow, sleeps 5, on quiet es­ labour saving, washable, A1200 desktop dynamite pack hob and double oven, (fully tate in Porthmadog . Convenient drip/spin dry, non -iron fabrics. and many other games (approx tiled), new bathroom (fully tiled) , for Ffestin iog Railway, Fitted on delivery (limited area) . 'Magic pen' 40) and joystick; £250 ono . utility room at back of kitchen, Snowdonia National Park , Cheshire, Wirral, Merseyside, Contact Steve on 01691 690511 . garage and medium gardens. Blackrook Sands, etc. Enquiries: South Manchester. 17.5% dis­ Mynydd Isa , Mold , £59 ,995 Mrs Cecil Jones , 2 Meadow count for Manweb staff and re­ Exterior Door, brass lock and Contact Mr R. Perris (retired) on Drive , Porth madog , LL49 9HY. tired personnel , (Quote MWB) . to foil hinges included . One-third dou­ 01244/544086. Tel: 01766 2519. Brochure write , Furnishing ble glazed; £40 ono. Contact Options, PO Box 110, Warrington Steve on 01691 690511. 1 bedroom ground-floor flat , Costa del Sol, Benalmadena. WA2 7DR . Tel: 01925 240027 inc Balmoral Court, Liverpool , oppo­ Studio apartment to let. Suitable evenings/weekends. Swift Conqueror 550lux 1994, site Lister Drive Office. Attractive 2/3. Near beach and amenities. the forgers Beautiful pool and gardens . 5.5m twin-axle. Only used once. well maintained property. Fitted Ornamental Metalwork. Take a Convenient for Malaga airport; step in the right direction for a MILLIONS of pounds of fake bank notes are currently circu­ Immaculate. Current price kitchen, coloured bathroom suite £15,635. Will accept £9,600 . with shower. Security entry inter­ £80-£100 per week. Tel : 01244 range of handmade metalwork lating in the economy and unfortunately Manweb has re­ 341097. including curtain poles , static cently been receiving its share of forged notes. Awning included. Tel: Mo ld com and alarmed . Communal (01352) 740745. park ing and garden. Cable TV caravan steps, gates, flower bas­ But hopefully not for much longer. ket stands , foot scrapers and An initiative by the Income Cash Office has seen the in­ and phone facility; £24,900 (as­ PERSONAL .... sistance with mortgage if re­ wishing wells. For further details troduction of a 'Counterfeit Detector Pen' which can tell quired). Contact B. Kelly on please contact Colin Wait , the difference between genuine and counterfeit notes. 0151-2207361. Beauty on the move. Treat your­ Step right, on 01244 682710. Cash Income Operations Manager Dave West and Two bedroom first-time buyer's self or a friend to a wonderfully Income Supervisor Debbie Young have been involved in hou se, Pentre Halkyn , nr relaxing treatment whether it be a Filthy Rich. Dressmaker. Bridal testing and evaluating the new equipment. Holywell , overlooking Dee estu­ massage (tension or full body) , and Eveningwear. For consulta­ Dave said: "The counterfeit detector pen uses specially ary. Central Heating , upvc dIg, manicure , pedicure , waxing or tion contact Beryl McAdam on formulated ink and can detect the difference between gen­ new fitted kitchen . Fully tiled Llandudno, Rosaire Hotel , St from a range of facials. For pro­ 01244321390. uine and fake bank notes in about half a second. bathroom with sho wer. All car­ Seiriols Road. Family run with fessional and effective treatments "The results so far are very encouraging (£240 detected pet s. Large detached garage. excellent home cooking, separate at my home based salon or a Tiling. All you floor and wall within the first fortnight) and will enable all our staff who Gardens front and rear; £42,500. tables. All double and twin rooms personal visit to your home. tiling needs taken care of. Please phone on 01978 760867. Contact: Mike French on 01492 take cash to be sure that notes are genuine. Contact Mrs C. M. Pryce, internal are en-suite with free ctv tea­ HO 2902 or 01352 780813 . making facilities and parking . I look forward to hearing from 545291 or mobile 0836 648353. "Customers will be informed that any bank notes ten­ you . Peta Pendlebury, Freelance dered may be tested which will eliminate any possible em­ 3 Bedroomed Terraced House, £15 BB with 4-course dinner op­ L13. Convenient for Edge tion al at £5.00. Some single Beauty & Body Therapist, 25 The barrassment to customers or staff." Beeches, Hope , Wrexham. These new pens have recently been distributed to all Lane /Lister Drive. Security rooms available . Central to all alarmed , including carpets and amenities and on level ground. Discount on initial treatment for Manweb customer service centres and offices for immedi­ curtains. Bathroom with shower. Manweb staff. ate use. SiJ forgers beware!! Book now for Easter . A short Need s attention. Ideal for first- break or your summer holiday. Ooes anyone have a slide projec­ Quality Wedding and Portrait tor and screen they no longer re­ Photography at highly competi­ quire? If so please contact Jean tive prices. Why pay more for the Griffiths on 01691 659070. photos you want? For full details or estimates contact Ken Smyth ,..SCANDINAVIAN (Work - 01244 652449) or ~ SEAWAYS (Home - 01244 544771) . Manweb (Chester) Sports & Social Club Professional Photographer. Special Notice Bookings for weddings for 1995 now being taken, also sittings for ANNUAL GENERAL portraits of children and families MEETING in well equipped studio . Friendly Wednesday, 17 May, 1995 service assured . Let me create 5.00pm - Room GD116 your wedding album . Peter David Waitress service Studio , Wrexham. Contact Pete or Pat on 01978 263448 . Dining Room, Head Office

FANCY a sho r.t break? I ~LEASE----- PRINT YOUR FREE AD. ON THIS COUPON OR ....Q~ I ...PLAIN PAPER. IF THE ADVERT IS TO RUN FOR MORE Why not take advantage of a specially priced offer from Scandinavian Seaways for a three-day minicruise on one of our AA THAN ONE MONTH , PLEASE SUBMIT ANOTHER I five-star registered ships departing from Harwich in Essex and Newcastle upon Tyne. This lUXUry minicruise experience in­ COUPON . cludes breakfast both mornings at sea, an inside cabin with en-suite shower & toilet (excluding commodore and single cab­ I illS) and a gUided tour by coach in the city of your chosen destination. Departures from Newcastle are available from April to October to Hamburg in Germany and Esbjerg in Denmark, and I (~~~.C.~.~~. ~I~~~~.' ..~ . ~~. ~~~}...... I May to September to Amsterdam. Departures from Harwich are available to Esbjerg, Hamburg and Gothenburg to the end ofthe year. I ...... I Choose the date you ~ould like to travel and call your friendly Scandinavian Seaways reservations staff to check availability...... ?~r ships ~ffer a chOl~e of bars, plus lounge, disco, nightclub with superb live entertainment, shopping, sauna, a children's pirate club and a casillo on certalll routes. Sample the Smorgasbord, a traditional Scandinavian spread that has to be seen (and tas!ed) to be believed. There is also an .a.la carte restaurant and a good value cafeteria on board Ship. On arrival at your I ...... I destillation your. coach and gUide are awaltlllg to take you on a comprehensive sightseeing tour of either Gothenburg, Hamburg or EsbJerg. The coach returns to the ship in plenty of time for the homeward sailing where there is another memo­ rable evening in store. The ship is stabilised and air conditioned: and there is a friendly crew to look after you . From the mo­ :: :. :::.::: :::::::..:::: ..:: .. :.: ..::: ... ::.::.... :.::. :.::... ::: ....:..... ::: .. :.: .. :::.:.: I ment you step on board, all you have to do is sit back and relax and enjoy the excellent amenities that the ship has to offer. This special offer is only available when a minimum of two adults travel together and is subject to availability.

This speci~l . offer is NOT valid for Bank Holiday sailings. All OUTSIDE CABINS carry a supplement of £10.00 per person. All I Name ...... I FRIDAY sailings carry a supplement of £10.00 per person. Travel insurance is available at a premium of £6 per person. To take advantage of this special offer call Scandinavian Seaways customer services department on 0191 2936262 or Work place (or retired) ...... 01255241234. I I Tel: ...... Please quote special offer Y323 when making a booking. Hours of opening: Monday-Friday 0830-2000; Saturday 0830-1700; Sunday 1000-1600. I ~~~tl~~C~~I~~6~~~i~~~~1 ~~~WEB, I THIS OFFER IS STRICTLY ON A FIRST COME FIRST SERVED BASIS A"N [) IS SUBJECT TO SCANDINAVIAN SEAWAYS RULES AND REGULATIONS. L _____ ...1 April 1995 • Contact • Page 11 CREWE STAFF EARN REWARD CREWE shop staff have been rewarded for their fund-raising efforts for the Neuromuscular Centre in Winsford. They were invited to Granada Studios to join the audience for the filming of the first in the new sea­ son's 'Stars In Their Eyes' programme. A BOUT of flu stopped a Manweb man from flexing his muscles Unfortunately, notice of the event gave him only two weeks to The trip to see the popular show, presented by along with TV's popular Gladiators. prepare and this coincided with Nigel having the flu. Matthew Kelly, was arranged by Matthew's wife, Sarah, Nigel Gordon, Sales Assistant at Llandudno Shop, had his ap­ "I just wasn't able to get enough practice and wasn't fit who is joint co-ordinator at the Neuromuscular Centre. plication for an audition for the. show accepted and was looking enough at the time," he confessed . forward to competing in the test events. Although he put up a creditable performance it wasn't good Great night out The gruelling schedule included climbing a 20ft rope, doing enough to earn him a place on the box along with the chin-ups and running 800 metres in two and a half minutes. Gladiators. It was Sarah's way of saying thank you to the staff Normally weight training fanatic Nigel, who also has a blue Nigel is pictured testing his strength against shop colleague who had raised over £2,000 for the appeal - part of the sash in Kung Fu, might have taken it all in his stride. Lucy Maguire. Manweb Celebrity Challenge - during a hectic two weeks of games, races and various competitions. The Company later matched this amount. Shop Manager, Dave Hughes, who went along with the staff to the show said: "It was a great night Conference out and we would like to thank Sarah for inviting us." Dave praised his staff for putting in a great deal of hard work and effort shows how during the fund-raising week. "They all thoroughly en­ joyed it and were pleased that their efforts were recognised with the trip to to cut By see the show. They are Mark now looking forward to working for the charity Smith again," said Dave . • As a result of Manweb's involvement with the losses Neuromuscular Centre and support for the char­ MANWEB will be change ideas and informa­ ity, Chief Executive John hosting the electric­ tion on ways to minimise Roberts, was invited by losses," he said. the Trustees to become a ity industry's second Director Power Marketing, Colin leonard, addresses a recent 'Contract Options' conference. Vice President. National Revenue The keynote address Protection will be given by Manweb's Worthy cause Conference at the Chief Executive John Roberts and there will also Pleased to accept, Mr Park Royal Internat­ CUSTOMERS GAIN be a number of guest Roberts said: "I am hon­ ional Hotel, Stretton, speakers. oured and absolutely de­ Nr Warrington, on 4 lighted to have been asked and 5 May. Supplemented to become associated with The conference WITH OPTIONS the Neuromuscular 'Protecting the Future' is MANWEB customers who use over lookW of Instead, the company prefers to operate on a Centre. Chief Constable of Whilst I realise that the designed to assist compa­ electricity stand to gain from a range of com­ personal, face-to-face basis with customers, Cambridgeshire role is largely honorary, I nies in their revenue pro­ petitive contract options available from 1 utilising the professional skills of its Account Constabulary Dennis hope I can help the Centre tection activities, and al­ April. Managers. Gunn and Anthony Eames in its efforts to support though it will be of April marked the start of the lookW mar­ Major Accounts Manager John Ellis said: of the Crown Prosecution such a worthy cause." particular interest to elec­ ket's second year of operation, and with ap­ "We've performed well in the competitive Service will be presenting Matthew Kelly, who was tricity companies, other proximately 2,600 over lookW sites in the market. In line with company policy, we've their views. The Head of Vice President, has now suppliers including energy Manweb area, competition from other re­ concentrated on providing value for money Security of the Burton taken on the role of utilities will find it very gional electricity companies and generators and top level service to customers within the Group Alan Talbot will Neuromuscular Centre's useful, since practices and was even more intense than in 1994. Manweb region. By building on these well­ procedures are common. also be talking about theft President. in retailing. Initial indications are that Manweb has re­ established relationships we've also been Manweb's Revenue tained 85 per cent of the over 100kW sites in able to obtain out-of-area sales with local Other names to become Protection Manager Robin The conference will be Vice Presidents are ac­ supplemented by an exhi­ its area, and although the company will no businesses who have sites elsewhere in Bradshaw believes that longer supply the likes of BHS and Safeway England and Wales ." tress Geraldine James and bition of products and ser­ Mr and Mrs Bromley­ the conference is essentiaL stores, it has retained its business with For 1995 Manweb has provided a choice of vices associated with rev­ Davenport, the Lord "Theft of electricity is esti­ Iceland and has gained increased business contract options featuring fixed price, Pool­ enue protection, as well as Lieutenant of Cheshire mated to cost the electric­ from Littlewoods. related and budget terms, with offers being various 'breakout' sessions and his wife, Footballer ity industry in the UK Manweb does not advertise heavily, either tailored to individual customers' consump­ David Platt has also been some £50 million a year. and panel discussions to in its own area, or in other RECs territories. tion patterns. The aim of the conference exchange thoughts and asked and is considering is to act as a forum to ex- ideas. the position.

Page 12 • Contact • April 1995