NPIEL Consumer Behavior Vinod Gupta School of Management Module - 7 CONSUMER BEHAVIOR Sangeeta Sahney Assistant Professor, Vinod Gupta School of Management Indian Institute of Technology Kharagpur, India Email.
[email protected] Joint Initiative IITs and IISc – Funded by MHRD - 1 - NPIEL Consumer Behavior Vinod Gupta School of Management MODULE 7.7: OPINION LEDERSHIP (1 hour) MODULE 7.7: OPINION LEADERSHIP(1 hour) 7.7.1 Word-of-Mouth Communication and Opinion Leadership 7.7.2 Opinion Leaders and Opinion Receivers/Seekers 7.7.3 Role played by Opinion Leaders 7.7.4 Motives Behind Opinion Leadership: 7.7.5 Dynamics of Opinion Leadership Process 7.7.6 Measurement of Opinion Leadership 7.7.7 Traits and Characteristics of Opinion Leaders 7.7.8 Relevance of Opinion Leadership for a Marketer Joint Initiative IITs and IISc – Funded by MHRD - 2 - NPIEL Consumer Behavior Vinod Gupta School of Management LESSON – 38 OPINION LEDERSHIP Instructional Objectives: After completion of this lesson, the student shall know about: 7.7.1 Word-of-Mouth Communication and Opinion Leadership 7.7.2 Opinion Leaders and Opinion Receivers/Seekers 7.7.3 Role played by Opinion Leaders 7.7.4 Dynamics of Opinion Leadership Process 7.7.5 Dynamics of Opinion Leadership Process 7.7.6 Measurement of Opinion Leadership 7.7.7 Traits and Characteristics of Opinion Leaders 7.7.8 Relevance of Opinion Leadership for a Marketer 7.7.1 WORD-OF-MOUTH COMMUNICATION AND OPINION LEADERSHIP: The previous lesson has dealt elaborately on word-of-mouth communication, and the important role that it plays in the marketing of goods and services.