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Georgia Department of Corrections Georgia Department of Corrections eRFP (Event) Number 46700‐GDC0000669 Additional Scored Response Document Attachment K June 9, 2015 Submitted By: Global Tel*Link Corporation 12021 Sunset Hills Road, Suite 100 Reston, VA 20190 Primary Contact: Alternate Contact: Don Eades, Account Executive Larry Eveslage , RFP Director Telephone: 770‐329‐2113 Telephone: 972‐215‐0133 Email: [email protected] Fax: 972‐506‐8783 Email: [email protected] Georgia Department of Corrections eRFP Number 46700‐GDC0000669 Inmate Telephone Service STATE OF GEORGIA DEPARTMENT OF CORRECTIONS ADDITIONAL SCORED RESPONSE DOCUMENT Attachment K GDC is requesting additional information regarding potential value‐added technologies, solutions and support. Contractors are encouraged (but not required) to provide a complete written response to each of the additional scored items listed in Attachment K of the eRFP. Several of the additional scored items may require Contractor to provide exhibits and/or visual aids which clearly reference the specific eRFP section. All information contained in Contractor’s response shall be relevant to the section or specified item of the eRFP. Please note, GDC will not be a “beta test site” for any unproven technology. DO NOT INCLUDE ANY COST/PRICING/REVENUE SHARE INFORMATION IN YOUR RESPONSE TO THIS ATTACHMENT K – ADDITIONAL SCORED RESPONSE DOCUMENT. AS1: Continuous Voice Biometric Technology: Contractor shall provide an overview of its continuous voice biometric technology, detail the enrollment process and the continuous verification of the inmate’s voice. This feature must be an integrated part of the ITS and shall include analytical tools and reporting. Response: GTL understands and complies. Voice Biometric Verification GTL’s ITS includes integrated voice biometric identification. This feature can be used to validate the inmate using a PIN to place a call is the valid owner of the PIN. Two levels of voice biometric identification are available: Initial Voice Biometric Verification –verifies the PIN/inmate combination at the beginning of the call before the call continue. GTL has been awarded Patent 7,403,766 for this feature. Voice IQ™ Continuous Voice Biometric Inmate Identification – continuously analyzes the inmate voice throughout the call to ensure the inmate does not “hand‐off” the call to a different speaker. GTL has been awarded Patent 8,509,736 for this feature. GTL is proposing both initial and continuous inmate verification for the GDC. Both features are an integrated part of our ITS and include analytical tools and reporting. Highlights of our Voice Biometric Solution Operates in Real‐Time as opposed to other voice biometric products which are strictly post production. Resides as an integral component of the hosted inmate telephone system and does not require 3rd party software to be opened outside of the hosted inmate telephone system user interface. GDC Inmate Telephone Service RFP Additional Scored Response Document Page 2 © 2015 Global Tel*Link Corporation All Rights Reserved. Georgia Department of Corrections eRFP Number 46700‐GDC0000669 Inmate Telephone Service Technology is working throughout the call and will prevent fraudulent handover of the handset to a different inmate. In addition, as we have described below, this will utilize our state‐of‐the‐art technology to positively identify all additional voice prints for each and every call. Where Deployed? As noted in Attachment M, this technology is deployed for both Michigan DOC and North Carolina DOC and pending implementation for the Ohio Department of Corrections. Initial Voice Biometric Verification GTL’s voice biometric solution is a unique biometric speaker verification system that enables initial verification and identification of an inmate in real time, using a simple spoken pass phrase. This voice biometric solution is an integral component of the ITS and does not require 3rd party software to be opened outside of the ITS user interface. Totally language and accent independent, The GTL Initial Voice Biometric Verification feature provides a secure, efficient and extremely convenient method to initially verify an inmate’s identity. Our voice biometric solution is fully integrated and is easy to deploy. Designed exclusively to meet strict global security standards, GTL’s voice biometric solution has successfully passed independent security audits. Our state‐of‐the‐art voice biometric feature is used to allow inmates to securely access to the ITS phones while combating fraud and compromising the inmate’s calling account. GTL’s voice biometric solution has been selected as the verification platform of choice by leading correction industry and security organizations. Features Language and accent independent State‐of‐the‐art accuracy Fully Integrated with the GTL ITS Straightforward deployment Integrated security Convenient and non‐intrusive (no personal information required) Secure multi‐factor authentication How It Works GTL’s voice biometric solution is an integrated component of GTL’s ITS which provides secure access to initiate the verification process. The inmate's pass phrase is created and stored in the system’s voiceprint repository where it is used to verify the inmate’s identity. A verification result is then returned to confirm the inmate’s identity. Enrollment Enrollment in GTL’s voice biometric solution is accomplished by the inmate stating three consecutive renderings of the selected pass phrase, creating a unique voiceprint. GDC Inmate Telephone Service RFP Additional Scored Response Document Page 3 © 2015 Global Tel*Link Corporation All Rights Reserved. Georgia Department of Corrections eRFP Number 46700‐GDC0000669 Inmate Telephone Service Verification GTL’s voice biometric solution verifies the inmate’s identity by comparing a single repetition of the enrolled pass phrase to the voiceprint stored in the system’s voiceprint repository. GTL Voice IQ™ ‐ Continuous Voice Biometric Inmate Identification GTL Voice IQ™ is GTL’s latest addition to our powerful Voice Biometrics toolset for inmate identification and fraud prevention. Using one of the most comprehensive, natural language speaker verification tools in the industry, GTL Voice IQ™ enrolls the inmate voice print and builds a voice print profile for comparison in future calls. During the inmate call, GTL Voice IQ™ will continuously compare snippets of the live inmate calls to the recorded voice print to verify the inmate’s identity. GTL Voice IQ™ is the GDC’s solution for inmate and called party phone swap control and prevention. GTL Voice IQ™ will be used in conjunction with GTL’s Initial Voice Verification feature. The GTL Voice IQ™ continuous voice biometric solution is a fully integrated; state‐of‐the‐art component of the GTL hosted inmate telephone system. This feature is able to be deployed in conjunction with GTL’s initial inmate voice verification biometric feature. With this feature enabled, line‐monitoring modules continuously and independently track the voices to detect a Speaker Change Event, once detected it triggers an alert. Alerts are capable of performing any combination of the following actions: Alert both parties that a “Speaker Change Event” has occurred. Terminate the call. Store Speaker Change Event information in the hosted inmate telephone system (ITS) database. This is in ‘stealth mode’ – no indication is given to call parties about detection. The inmate’s identity is shown for each Speaker Change Event on each call. Alert designated GDC personnel (email or text message). GTL Voice IQ™ continuous inmate identification compares the voice prints of inmates which have been enrolled in the system with the voices on the call. With this the software can identify the inmate who is attempting to use another inmate's PIN number. Actions discussed for the continuous voice analysis are triggered in real time, which is a GTL exclusive feature. After call completion, the Speaker Change Events collected during the call are stored in the ITS database. All Speaker Change Events for all inmate calls at the GDC’s facilities will be stored collectively in the ITS database for further search and retrieval. GDC Inmate Telephone Service RFP Additional Scored Response Document Page 4 © 2015 Global Tel*Link Corporation All Rights Reserved. Georgia Department of Corrections eRFP Number 46700‐GDC0000669 Inmate Telephone Service With GTL’s Voice IQ™ solution, investigators will be able to efficiently identify calls of interest and virtually eliminate the time it takes to search for and listen to calls pertaining to inmate phone fraud. Additional Features: Speaker Change Events are stored separately, not altering the original recording. The system requires 20 to 40 seconds, which is configurable, after speaker change to determine an event. This buffer is intentional to protect against false positives caused by a laugh, cough, cry or emotional speech. Search calls for specific voice print by inmate**. Voice IQ™ Call Detail Reporting Filter: From the Call Detail Reporting Screen, users can chose the “Return VIQ Detect Status Records” box. When checked, search results will be limited to call records where Voice IQ™ has detected possible changes in the inmate speaking during the call. Voice IQ™ in the Call Detail Results Screen: A. Voice IQ™ detection is shown in the column headings of the Call Detail Results Screen. B. Any call records where three‐way calling activity (Energy) or Voice IQ™ speaker changes have been detected will be highlighted in yellow. For calls where Energy activity has been detected, an E icon will be displayed with a time stamp (MM:SS) where the Energy activity was detected. For calls where Voice IQ Speaker Change Event has been detected, a V icon will be displayed with a time stamp (MM:SS) where the Voice IQ™ speaker change activity was detected. C. When a user hovers the cursor over the E or V icons, a tool tip will display whether an Energy or Voice Change was detected. GDC Inmate Telephone Service RFP Additional Scored Response Document Page 5 © 2015 Global Tel*Link Corporation All Rights Reserved. Georgia Department of Corrections eRFP Number 46700‐GDC0000669 Inmate Telephone Service Voice IQ™ in the Call Analyzer: A.
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