ISSUE 54 - OCTOBER 2018 A GLORIOUS RETURN FROM BLACKPOOL! 'ZIGGY' BREAKS DOWN OUR PAST 12 MONTHS THE ANNUAL ECO CHALLENGE TRIALLING THE BRAND THANK YOU AND WELL DONE! NEW TRI-AXLE 12.5M BUS TAKING PERSONAL RESPONSIBILITY Safety Talk 72241 72242 72243 72244 with Tom McGlew CONTROLLER of+9:00 the month+2:00 +9:00 -1:40 +9:00 +1:20 +9:00 +2:00 safety, JUDE SAMUELS CLARE COVELL what's your "YES, 0:50 STOCKWELL HUB 1:50 RIVER ROAD HUB 1:20 2:20 This month, Performance Managers have selected the following controllers. standard Read on to see how their personal experiences have lead them to become Controller of the Month at their respective iBus hub. Below are two workplace I CAN scenarios for you to consider: DANNY WILKS Tom Nolan Jude Samuels Clare Covell High visibility vests. How BEXLEYHEATH SUTTON STOCKWELL RIVER ROAD many times have you "I relish the day to day challenges that are part "I am honoured and credit my success to "I have become controller of the month by team passed a colleague in HELP and parcel of being a controller. I consider my colleagues. iBus has been an amazing work. I was told a long time ago by my manager the garage wearing ? that there is no ‘I’ in team. If it wasn't for that same myself a perfectionist, and always aim to achieve opportunity. After 14+ years as a driver, I can what is supposed a great service for the public, and when I do, I honestly say I never imagined how much went person, I would not be here today. I would also to be a yellow hi-vis feel extremely gratified." into maintaining a good service. My biggest not be here as controller of the month without the vest but is now an inspiration has been Ziggy and his openness help of my colleagues, so I’d like to thank Corey, undistinguished cloudy YOU!" to share his skills and experience; without him Colin, Dave, Daniel, Keith, Mustafa and Solomon. grey colour, splattered Time for a change! and the support and structure implemented All my colleagues deserve to be controller of the with black oil stains? o doubt, every driver has a happy and by my Performance Managers, I would have month with me as we are one team. Thank you Perhaps you wear one yourself? memorable story to tell; the one’s that bring been so lost, so thank you." also to my Performance Manager Masoud who Gas It’s difficult to see why you would a smile to everyone’s face. Danny Wilks is nominated me." come to work and want to put on you? And what would happen if N a driver at BEXLEYHEATH and has worked for the 72248 72247 72246 shut o a grime covered jacket that won’t you were struck by a vehicle in help you be seen? It’s as difficult the garage because you were company for 7 years. He usually drives the route B16 valve distracted by your phone? Firstly, WORKING AS to see why you’d want to work and this is his recent feel good story: ONE TEAM alongside someone who, judging there would be the injury. But +7:00 -0:50 +7:00 +2:00 +8:00 +0:30 what about the effect on the "I was driving through Welling High Street when a wheelchair user by appearances, doesn’t seem signalled for my bus. As I pulled into the stop, the young man to care for their own health and driver of the vehicle, one of your own colleagues? How sick would who was on his own approached the front entrance, looking very safety. What else might they be worried and distressed. 0:10 2:50 4:10 compromising or taking short-cuts they feel even though it wasn’t ADAPTABLE on? Are they putting you at risk? their fault? How about your family I opened the doors and he said to me, 'I’m not from this area and and friends? What would be the not sure where I am, can you help me get to Erith”. I replied, “Yes, I BUS How about making a call on a effect on them, especially when can help you; however, this bus does not go there but if you come mobile phone in a garage vehicle you know phones should be used with me to Bexleyheath, I will make sure I’ll get you on a bus that movement area? Most bus drivers in safe areas only? does go to Erith'. will have an example where LIGHTS, I will leave you with one thought When we got to the last stop on the B16 route, I deployed the someone texting or talking on DANIEL CALLUM a phone has almost stepped off that is relevant to all of us from ramp, helped him alight and explained that he needs to wait at RIVER ROAD the kerb in front of the bus. The the boardroom, through to the this bus stop for the 229 which goes to Erith. Fortunately, one CLAUDIA MUSK RIVER ROAD same distraction could result in output, canteen, driver cab and pulled in behind my bus. I kindly asked the driver if he could let the CAMERA, a colleague stepping out in front workshop: “The standard of safety wheelchair user off at West Street in Erith. The gentleman in of your bus during the run out. you accept is what you are happy the wheelchair was very relieved and thanked me to walk past and not challenge.” for helping him. Maybe you have used a phone ACTION! OXYwhilst busesPROPANE are passing around A few days later he came to the garage and left a 'thank you' card for me. It was a very nice feeling to RIVER ROAD has taken part in a Collins to ask whether they could use a bus passengers. The video aired on 4 October 2018 know that you get appreciated for what you do." BEING to take part in filming a video which would in Ilford. CAN-DO number of local projects with visits be used as a training source to promote Daniel, who has worked with Go-Ahead London peed ime ttitude ourself ecure wareness ocus quipment Well done for carrying your duties in a kind and to local schools and groups with S T A Y S A F E students with disabilities to use public since 2012 said: “I thoroughly enjoyed taking professional manner Danny. The recognition disabilities over the past year, transport to get to college. from this customer is testament that good part in the filming and meeting Jamie in customer service and a helpful nature does not mostly with Barking Council. After consulting with General Manager, person. It made me realise how important the always go unnoticed. On May 7, Garage Administrator Claudia Nigel Wood, Claudia happily agreed to driver’s interaction with passengers and those Musk was carrying out her normal daily duties the arrangement. Plans were swiftly put with disabilities is to ensure they get to their at River Road. On this particular day, in place and driver/mentor Daniel Callum destination stress free.” Get featured in she received a phone call from was chosen to be the driver for the day. His As gratitude for the help and cooperation shown Travel Assistance Officer for normal daily duties include carrying out by River Road, Merry Collins wrote a letter of The Engagement Survey ended on Friday 28 September Redbridge Council, Merry new driver inductions, type training and commendation to Claudia which also included and we trust that you all took the time to express how you route risk assessments. “He was selected an invitation to the Independent Travel Training as he was previously involved in the really feel about working at Go-Ahead London in this The biggest platform to film ceremony which took place on 4 October. Fusilier Bus Event at Tower of London 100% confidential survey for all colleagues. shout and represent yourself It was attended by Claudia, Daniel and General and your garage. Call: which showcased his excellent driving or email Manager Nigel Wood. Thank The feedback is in the process of being examined 020 8545 7006 skills,” explains Claudia. and will be released to all colleagues by Managing Director [email protected] Work on the video began on “Go-Ahead London’s participation made an you! John Trayner in the coming weeks. Monday 9 July and the main student extremely calm and welcoming environment involved was Jamie who has autism. for Jamie to be filmed and highlights how We would like to take this opportunity to thank you all for Interaction between Daniel and committed Go-Ahead London are for participating in Go-Ahead London’s 4th Engagement Survey. Jamie was captured on film, with a cameo raising awareness of accessible transport role from Claudia portraying one of the and the difference it can make to an individual’s quality of life,” explains Nigel. BUS TALK | PAGE 2 BUS TALK | PAGE 3 Customer service is of great importance and “I was very shocked but pleased to receive this this, along with a smooth comfortable journey, score. I always try my best to provide a good FORWARD serving stops correctly and ensuring blinds service and my efforts paid off,” he explains. LOOKING are displayed appropriately, will all add vital General Manager, Nigel Wood is always keen points to overall BCES scores. to improve customer service standards at River Road and uses BCES results to monitor how his BCES team of drivers deliver this to the general public.