ISSUE 54 - OCTOBER 2018

A GLORIOUS RETURN FROM BLACKPOOL!

'ZIGGY' BREAKS DOWN OUR PAST 12 MONTHS THE ANNUAL ECO CHALLENGE TRIALLING THE BRAND THANK YOU AND WELL DONE! NEW TRI-AXLE 12.5M TAKING PERSONAL RESPONSIBILITY Safety Talk 72241 72242 72243 72244 with Tom McGlew CONTROLLER of+9:00 the month+2:00 +9:00 -1:40 +9:00 +1:20 +9:00 +2:00 safety, JUDE SAMUELS CLARE COVELL what's your "YES, 0:50 STOCKWELL HUB 1:50 RIVER ROAD HUB 1:20 2:20 This month, Performance Managers have selected the following controllers. standard Read on to see how their personal experiences have lead them to become Controller of the Month at their respective iBus hub. Below are two workplace I CAN scenarios for you to consider: DANNY WILKS Tom Nolan Jude Samuels Clare Covell High visibility vests. How SUTTON STOCKWELL RIVER ROAD many times have you "I relish the day to day challenges that are part "I am honoured and credit my success to "I have become controller of the month by team passed a colleague in HELP and parcel of being a controller. I consider my colleagues. iBus has been an amazing work. I was told a long time ago by my manager the garage wearing ? that there is no ‘I’ in team. If it wasn't for that same myself a perfectionist, and always aim to achieve opportunity. After 14+ years as a driver, I can what is supposed a great service for the public, and when I do, I honestly say I never imagined how much went person, I would not be here today. I would also to be a yellow hi-vis feel extremely gratified." into maintaining a good service. My biggest not be here as controller of the month without the vest but is now an inspiration has been Ziggy and his openness help of my colleagues, so I’d like to thank Corey, undistinguished cloudy YOU!" to share his skills and experience; without him Colin, Dave, Daniel, Keith, Mustafa and Solomon. grey colour, splattered Time for a change! and the support and structure implemented All my colleagues deserve to be controller of the with black oil stains? o doubt, every driver has a happy and by my Performance Managers, I would have month with me as we are one team. Thank you Perhaps you wear one yourself? memorable story to tell; the one’s that bring been so lost, so thank you." also to my Performance Manager Masoud who Gas It’s difficult to see why you would a smile to everyone’s face. Danny Wilks is nominated me." come to work and want to put on you? And what would happen if N a driver at BEXLEYHEATH and has worked for the 72248 72247 72246 shut o a grime covered jacket that won’t you were struck by a vehicle in help you be seen? It’s as difficult the garage because you were company for 7 years. He usually drives the route B16 valve distracted by your phone? Firstly, WORKING AS to see why you’d want to work and this is his recent feel good story: ONE TEAM alongside someone who, judging there would be the injury. But +7:00 -0:50 +7:00 +2:00 +8:00 +0:30 what about the effect on the "I was driving through Welling High Street when a wheelchair user by appearances, doesn’t seem signalled for my bus. As I pulled into the stop, the young man to care for their own health and driver of the vehicle, one of your own colleagues? How sick would who was on his own approached the front entrance, looking very safety. What else might they be worried and distressed. 0:10 2:50 4:10 compromising or taking short-cuts they feel even though it wasn’t ADAPTABLE on? Are they putting you at risk? their fault? How about your family I opened the doors and he said to me, 'I’m not from this area and and friends? What would be the not sure where I am, can you help me get to Erith”. I replied, “Yes, I BUS How about making a call on a effect on them, especially when can help you; however, this bus does not go there but if you come mobile phone in a garage vehicle you know phones should be used with me to Bexleyheath, I will make sure I’ll get you on a bus that movement area? Most bus drivers in safe areas only? does go to Erith'. will have an example where LIGHTS, I will leave you with one thought When we got to the last stop on the B16 route, I deployed the someone texting or talking on DANIEL CALLUM a phone has almost stepped off that is relevant to all of us from ramp, helped him alight and explained that he needs to wait at RIVER ROAD the kerb in front of the bus. The the boardroom, through to the this bus stop for the 229 which goes to Erith. Fortunately, one CLAUDIA MUSK RIVER ROAD same distraction could result in output, canteen, driver cab and pulled in behind my bus. I kindly asked the driver if he could let the CAMERA, a colleague stepping out in front workshop: “The standard of safety wheelchair user off at West Street in Erith. The gentleman in of your bus during the run out. you accept is what you are happy the wheelchair was very relieved and thanked me to walk past and not challenge.” for helping him. Maybe you have used a phone ACTION! OXYwhilst busesPROPANE are passing around A few days later he came to the garage and left a 'thank you' card for me. It was a very nice feeling to RIVER ROAD has taken part in a Collins to ask whether they could use a bus passengers. The video aired on 4 October 2018 know that you get appreciated for what you do." BEING to take part in filming a video which would in Ilford. CAN-DO number of local projects with visits be used as a training source to promote Daniel, who has worked with Go-Ahead peed ime ttitude ourself ecure wareness ocus quipment Well done for carrying your duties in a kind and to local schools and groups with S T A Y S A F E students with disabilities to use public since 2012 said: “I thoroughly enjoyed taking professional manner Danny. The recognition disabilities over the past year, transport to get to college. from this customer is testament that good part in the filming and meeting Jamie in customer service and a helpful nature does not mostly with Barking Council. After consulting with General Manager, person. It made me realise how important the always go unnoticed. On May 7, Garage Administrator Claudia Nigel Wood, Claudia happily agreed to driver’s interaction with passengers and those Musk was carrying out her normal daily duties the arrangement. Plans were swiftly put with disabilities is to ensure they get to their at River Road. On this particular day, in place and driver/mentor Daniel Callum destination stress free.” Get featured in she received a phone call from was chosen to be the driver for the day. His As gratitude for the help and cooperation shown Travel Assistance Officer for normal daily duties include carrying out by River Road, Merry Collins wrote a letter of The Engagement Survey ended on Friday 28 September Redbridge Council, Merry new driver inductions, type training and commendation to Claudia which also included and we trust that you all took the time to express how you route risk assessments. “He was selected an invitation to the Independent Travel Training as he was previously involved in the really feel about working at Go-Ahead London in this The biggest platform to film ceremony which took place on 4 October. Fusilier Bus Event at Tower of London 100% confidential survey for all colleagues. shout and represent yourself It was attended by Claudia, Daniel and General and your garage. Call: which showcased his excellent driving or email Manager Nigel Wood. Thank The feedback is in the process of being examined 020 8545 7006 skills,” explains Claudia. and will be released to all colleagues by Managing Director [email protected] Work on the video began on “Go-Ahead London’s participation made an you! John Trayner in the coming weeks. Monday 9 July and the main student extremely calm and welcoming environment involved was Jamie who has autism. for Jamie to be filmed and highlights how We would like to take this opportunity to thank you all for Interaction between Daniel and committed Go-Ahead London are for participating in Go-Ahead London’s 4th Engagement Survey. Jamie was captured on film, with a cameo raising awareness of accessible transport role from Claudia portraying one of the and the difference it can make to an individual’s quality of life,” explains Nigel.

BUS TALK | PAGE 2 BUS TALK | PAGE 3 Customer service is of great importance and “I was very shocked but pleased to receive this this, along with a smooth comfortable journey, score. I always try my best to provide a good FORWARD serving stops correctly and ensuring blinds service and my efforts paid off,” he explains. LOOKING are displayed appropriately, will all add vital General Manager, Nigel Wood is always keen points to overall BCES scores. to improve customer service standards at River Road and uses BCES results to monitor how his BCES team of drivers deliver this to the general public. Nigel continues: “We have had a number of I always try my best to very high scores for drivers, but until now, nobody at River Road has hit that magic top AT ITS provide a good service and score of 100. I am extremely pleased and my efforts paid off. delighted for the garage, and in particular for Nanu, who has highlighted that scoring 100% NANU MIAH is possible. DRIVER “I have a great team of drivers; Nanu has now NANU MIAH RIVER ROAD RIVER ROAD raised the bar, set the standard and given his BEST fellow drivers a new challenge. I am looking Go-Ahead London is focusing on Nanu Miah joined the bus industry in April 2001 forward to welcoming other drivers who have acquiring the best possible BCES as a driver and is currently on the EL rota. He is familiar with many other routes at RIVER ROAD displayed great customer service whilst out (Bus Customer Experience Survey) and would be more than capable of covering any on the road and earned themselves a score of scores and garages are actively route if required. Nanu recently applied all the 100%, to join Nanu in the '100 Club' at River Road.” relevant principles when working on route EL1 As gratitude for Nanu's outstanding BCES BEING reminding drivers to acknowledge CAN-DO each customer with a smile and give and received an outstanding 100% BCES score! score, Nigel presented him with a certificate of eye contact. recognition and a gift on behalf of the company. TRI-AXLE TRIAL reparations are in place at for Go-Ahead London to trial the first ever TfL tri-axle bus on route 12. It is usually suited to express services, however, TfL are keen to also understand onya Thomas and Dennese P their suitability on quicker turn-around stop/start routes to gauge what Gordon have both worked at features do or don’t work on a normal route. Here's some facts and CAMBERWELL for 22 years and S new features on this unique bus... 8 years respectively. A few months ago, some of their colleagues; all whom had come across someone in LOW EMISSIONS Q GIRLS 3 AXLES AND EURO VI COLLISION HIGHER their lives affected by cancer, saw an LONGER THAN VANTAGE AVOIDANCE PASSENGER advert for Muddy Race for Life in aid OTHER DOUBLE POWER HYBRID WARNING CAPACITY WITH of Cancer Research. DECKS AT 12.5M PROPULSION SYSTEM 50% INCREASE SYSTEM GET For a fun day out and to boost morale, Sonya BUILDING organised and made plans for them to take RELATIONSHIPS part and raise money for this well-known charity, whilst getting down and dirty at the HIGH QUALITY same time! Those who accompanied Sonya, REAR AXLE ELECTRONIC SEATING PHONE DIRTY and aptly named the ‘Camberwell Girls’ STEERS EXTERNAL ANGLED TO HOLDERS AND included Dennese Gordon, Debbie Townsend, FOR EASIER DESTINATION IMPROVE USB CHARGING Donna Pryce, Anita Lisbie, Rose Mallay, Lorraine CORNERING DISPLAYS INGRESS AND ON SEATS MacAuley, Shereal Rhooms Dyer, Natalie Blake, EGRESS Corrinne Edwards Brown and Paula Brailey. “A beautiful sunny morning started off by meeting at Camberwell garage where a new DEDICATED COUNTER GRAB POLES ILLUMINATED electric bus was kindly laid on by Managing SPACE FOR WHICH ADVISES INTEGRATED STAIRS AND Director John Trayner to transport all 15 of us WHEELCHAIR IT'S A WRAP! to the event at White City. Mr Trayner also kindly ON AVAILABLE INTO SEATING SHORTER AND 3 SPACE UPSTAIRS DESIGN STAIRCASE In celebration of 50 years of the Royal Garage Administrator Claudia sponsored our muddy race t-shirts, which we are PUSHCHAIRS Regiment of Fusiliers, Go-Ahead London Musk who was also asked to be most grateful,” explains Dennese. wrapped an NRM bus in The Fusiliers involved, was more than happy “There were obstacles everywhere and we got mud regimental colours in June 2018, making to be part of this special event. sprayed all over us as we went around the course. the vehicle a prime focal point when it “The atmosphere was fantastic All team members were of different fitness levels so made a special appearance on 7 July for with well over 100 Fusiliers we were encouraging each other to make it to the the Fusilier 50 Regimental Dinner at HM attending, she said. “The weather finish line throughout the race. Our supporters were Tower of London. was brilliant and what made the also very encouraging!” event even better was having a The Fusiliers logo was emblazoned ADAPTABLE Royal in attendance!” Dennese explains that it was a fabulous day out across the side of the bus and made and everyone had great fun. “From the time we left a fantastic photo opportunity for the A Tower of London representative Camberwell garage, we never stopped laughing and regiment. Prior to this, the bus had was delighted with the event and we can’t wait to do it again next year. We raised £1,870 been operating in service on route said the following kind words: “Many and I would really like to thank the team who took part he Royal Regiment of Fusiliers was formed on 23 15 from RIVER ROAD. thanks for letting us have the Fusilier and for the motivation from our supporters.” 50 Bus on display at the Tower last Daniel Callum who was asked April 1968 as part of the reforms of the British Army night. Dan and Claudia were most The dates for next year’s event is yet to be announced, to drive the bus to the event that saw the creation of 'large infantry regiments', by helpful. It was quite the centre of however, Dennese is already signing up participants for T said: “The bus was definitely the amalgamation of the four English Fusilier regiments: attention for both the Regiment and 2019. The aim is to raise even more money for this very the main attraction; not only visitors to the Tower. HRH Duke of Kent worthy cause. Royal Northumberland Fusiliers; Royal Warwickshire people from the regiment said how impressive it was as he walked service wanted photos but Would you like to have a day out filled with funand Fusiliers; Royal Fusiliers (City of London Regiment) and past. Please thank Dan and Claudia and the public too!” laughter whilst raising funds for a good cause? Register your Lancashire Fusiliers. of course, Go-Ahead London.” interest with [email protected].

BUS TALK | PAGE 4 BUS TALK | PAGE 5

NP AL "I’d like to AF CHARLES say how polite this PAWEL EFFAH from young man was," says SKURCZYNSKI was Northumberland Park a 131 passenger regarding MG commended for his local was praised for his excellent Merton driver CHRISTOPHER A happy and helpful PASSENGER knowledge and customer driving skills by a route 76 . "He waited for WATTAM nature is sometimes service skills. The happy driver. “I could feel the care and passengers to take their seats all it takes as stated COMMENDATIONS 225 passenger wrote: "The attention from the driver. His and greeted everyone with a in this commendation driver was very helpful when braking was excellent and he smile. Keep up the good for MATTHEW SEED explaining how to get to patiently waited for running work and thank you for from . "Your bus the Maritime Museum. passengers." smiling!" Congratulations to all our drivers who have received praise driver was very helpful Excellent customer from customers. Here is a selection of those received... to customers and very service." polite." LUZ RODRIGUEZ CAMBERWELL

Q A PL Passengers A route 364 A very pleased route 93 A are always grateful passenger was PM 360 passenger has commended Camberwell passenger praises forSutton being when it comes to RR grateful to River Road ROBERT SLESICKI A passenger driver driver JULIAN FENN assistance with lost items. driver AMIN HASSAN who who almost fainted LUZ RODRIGUEZ “The driver is very friendly and: helpful and accommodating. “The "Your 493 driver was very kind stated: "He was so helpful and after a 10K run has makes the ride comfortable bus was on diversion and the when helping to reunite me explained in detail the best way praised Peckham driver for all passengers. She is driver patiently explained what was with my lost property," explains for us to get to the City. He ROBERT SLESICKI : “The 100% an asset to her bus happening. Full marks for patience a very grateful and relieved also made sure we got off at 37 driver was very helpful and made sure I had a bottle and professionalism. If only all bus customer. Well done the right stop, he was so company.” drivers could be like this.” ANTHONY WILLIAMS. polite." of cold water and was repeatedly checking if I MB was okay. Very kind and helpful.” PETER SI C “The driver “I just want on the R9 was super CAMPBELL It's to express how nice friendly and cheerful. I PETER CAMPBELL from Silvertown was always nice my journey was this would like him to know that SW SILVERTOWN thanked for keeping to give passengers evening. The driver was it's really appreciated,” writes passengers informed. "I a little extra time to get to very cheerful and helpful with a pleased passenger regarding would like to thank this driver the bus stop, as highlighted BX directions.” A 119 passenger driver MICHAEL for his good driving and for DEAN by this happy customer: "I am described and commended HUMMERSTONE'S happy letting passengers know GOLDING was grateful because your driver their journey with and approachable what was happening commended for his kind act gave me a few seconds grace driver CHARLEY nature. with the service on of compassion. The grateful 244 whilst I ran to the bus stop!" the bus!" MCGRATH. passenger said, "Thank you to the NX Good work BYRON kind driver who waited for me as I RA Well "Your CLARK. ran for the bus. I didn’t think he saw done to driver always goes me and when I boarded, he greeted Waterloo's FAHMI the extra mile," writes a who me with a smile and said 'good MOHAMMED route 21 passenger regarding morning'. He also waited for You can see the latest driver was commended by a 521 driver KAREN another lady at the school commendations on Go-Ahead passenger: "Your driver helped MOODY. "She is always nice, on the estate." London’s Twitter account me on my way home after I was professional and shows a lost in . I’ve never fantastic attitude. She is BUILDING (@Go_Ahead_London) absolutely amazing!" RELATIONSHIPS or by searching for FAHMI MOHAMMED received such exceptional WATERLOO service from a bus driver. #GoodGALbusdriver I’d like to thank him T hank you! again." Q CAMBERWELL MG WHARF MB ORPINGTON A SUTTON RA WATERLOO BX BEXLEYHEATH PM PECKHAM C CROYDON

SW STOCKWELL PL WATERSIDE WAY RR RIVER ROAD NX NEW CROSS SI SILVERTOWN AF PUTNEY AL MERTON NP NORTHUMBERLAND PARK

BUS TALK | PAGE 6 BUS TALK | PAGE 7 36X STRAIGHT Improving our energy OUTTA NX performance ...the drivers were professional

as ever and did an amazing WORKING AS job, ferrying people to and ONE TEAM from the Carnival... DANIEL BUTTERFIELD PERFORMANCE MANAGER BEXLEYHEATH IBUS HUB

Did you know that Go-Ahead London operates the 36X? No? Don’t worry, you’re probably not the first to be unaware and probably won’t be the last either. Get yourself comfortable and read on about the little unknown route which only operates two days a year for a busy annual London event. Intrigued? Read on… The route 36X has been operating since 2001. It’s predecessor, the 12X was the first express service of its kind introduced in 1993 specifically to ferry party goers to and from the Notting Hill Carnival.

The 36X began to operate between Peckham Providing the perfect service! 36X picking up at Vauxhall. and Notting Hill Gate alongside an expanded 12X also following the same route. The 12X The PVR for this route is 12 double deck explains Bexleyheath Performance Manager ceased to operate following the removal of vehicles which is operated from NEW CROSS Daniel Butterfield. and like the normal 36, it is controlled by the Routemasters in 2004 but was replaced in “To ensure our services ran as smooth as Bexleyheath iBus Hub. 2005 by the 436X which used bendy-. possible, our mobile 'Van 1' Engineer Bob The 36X currently departs from Peckham and “Passenger demand for this service was high Andrews was parked at Harrow Road.” this year across both days, and the drivers serves all stops on the normal 36 route to So, there you have it – the 36X in its glory, were professional as ever and did an amazing Victoria, then it becomes an express service to albeit for only two days a year. See you once job, ferrying people to and from the Carnival,” Harrow Road. again at the carnival in 2019!

Left to right: Steven Makuka (Q), Natasha Smith (AL) who bumped into singer Neneh Cherry OUT AND ABOUT and John Rees (C) were amongst thousands that took to the streets of Notting Hill to celebrate Reducing energy AT NOTTING HILL!one of London's most unique events! Please take a look around. We believe that you can make a difference - take action and report it! We would like to hear your comments or suggestions... [email protected]

Our Energy and Climate Change Policy can be found on the Employee Portal under Policies and Reference Documents. Did you know..

Respectingand taking personal each responsibility. other

BUS TALK | PAGE 9 Lamborghini Gallardo

ENGINE: V10, 4961cc, 40v (approx 510 bhp) TRANSMISSION: six-speed E Gear, 4WD PERFORMANCE: 0-60 mph in 3.9 seconds, MINISTRY max speed 196 mph OF SPEED Audi R8 DRIVING SEAT: Simon Trundle from Croydon AT THE ENGINE: V8, 4168cc, 32v (approx 414 bhp) TRANSMISSION: six-speed E Gear, 4WD PERFORMANCE: 0- 60mph in 4.2 seconds, max speed 187 mph BUILDING RELATIONSHIPS Go-Ahead London bus drivers have been part of the biggest Ferrari 360 Modena competition in the company – the annual Eco Challenge, which takes place at U-Drive Cars, Oxfordshire. ENGINE: V8, 3586cc, 40v (approx 400 bhp) TRANSMISSION: six-speed manual/paddle, RWD It began in February when Operating Manager’s The morning session soon started with our PERFORMANCE: 0-60mph in 4.5 seconds, Following Johnson was Bexleyheath’s top 3 winners in reverse order who were: check drivers’ Red Amber Green score using MiX finalists coming face to face with the super-cars Taveepongs Moleenont whose favourite car max speed 186 mph 3rd place: Michael Harrison from Orpington. Telematics data. Those with the best results and for the first time. They were put in groups and it of the day was the Ferrari 360 Modena with accompanying good record are nominated as was now their time to get behind the wheel and a top speed of 186mph! “That was SO much 2nd place: Victor Williams from Putney. Driver of the Month and will have the chance start their super-car driving experiences. fun,” he exclaimed! “Taking the corners were to be hand selected by a bit daunting but the We are pleased to John Gittins from Managing Director John instructor was very announce that Gediminas Camberwell climbed Trayner to take part in a clear and helped me Valantinas from Sutton into the Aston Martin day filled with driving thrills Aston Martin DB9 get the most out of my completed the fastest lap DB9 with 450 bhp and and challenges, with the ...It was SO fast. I was experience.” ...Winning both competitions in an impressive 49.02 an impressive 0-60 opportunity to test drive seconds, becoming the in 4.7 seconds. After Before long, lunch the top super-cars from cautious when taking the DRIVING SEAT: Barry Fitzgerald from Orpington is incredible! I know it's triumphant winner of the completing 6 laps, John time had approached around the world including ENGINE: V12. 5935cc, (approx 450 bhp) Eco Challenge 2018. bends and listened intently was grinning ear to ear and the room was not all about winning but the Ferrari 360 Modena, TRANSMISSION: six-speed auto, RWD and said, “That was buzzing. Two more Gediminas leapt from his Porsche 911 C2 S and the to my instructor. aaaaarrrrggghhhhh!!!. brilliant, it was SO fast. I PERFORMANCE: 0-60mph in 4.7 seconds, super-car experiences seat throwing both hands Lamborghini Gallardo JOHN GITTINS was cautious when taking max speed 186 mph were to follow in the GEDIMINAS VALANTINAS high in the air in one of the which has an incredible DRIVER the bends and listened afternoon session, to be DRIVER most animated 1st place Eco 510 bhp! CAMBERWELL GARAGE SUTTON GARAGE intently to my instructor!” closely followed by the Challenge celebrations to In August, Mr Trayner blind-folded driving segment, the exhilarating date...and with no surprise! As the session continued, there were permanent selects the finalists. Those fortunate enough to high-speed passenger ride in a Nissan GT-R 35 smiles all round. Each driver was departing from Gediminas flew back from his holiday in make it through, based on the criteria receives Porsche 911 C2 S (997) performance car driven by a top professional their super-car experience with a spring in their Lithuania to take part in the competition - and a personal invitation from the MD himself. instructor, and the main competition element; step, along with their own story to tell. what a great decision that was! Not only did he This year, 17 drivers were invited and had the the Lamborghini precision lap which included a win the top prize, he also came 1st in the blind- DRIVING SEAT: Tony Newstead from Morden Wharf opportunity to win a new Fiat 500 car. Ibrahim Maani from Northumberland Park tight hair pin bend which gave the course a new folded driving part of the competition too! drove the Porsche 911 first! “I have never driven ENGINE: Flat 6, 3824cc, 24v (approx 355 bhp) and challenging feel - any cones touched would After meeting at at 0615 "Aaaaaaarrrrgggghhhhhh!!! I can't believe it," he a super-car before! It was like something out TRANSMISSION: five-speed Triptronic, RWD impose a 5 second penalty fault. and arriving safely at the venue with thanks said. "This is the best holiday EVER!!! Winning of the ordinary!! It gave me a buzz – taking the to Commercial driver Andrew Cooksey from PERFORMANCE: 0-60 mph in 5.7 seconds, The Lamborghini Gallardo is extremely powerful both competitions is incredible! I know it's not all corners were scary but overall, it was fantastic!” Merton, the finalists signed in and helped max speed 177mph and can reach 0-60 in 3.9 seconds! This about winning but aaaaarrrrggghhhhh!!!" themselves to some refreshments. Just after The weather was on our side, with the sun competition element determined the winner of 9am there was a welcome talk from John shining brightly. The atmosphere was great the car, so excitement turned to concentration Clearly delighted with his win and evidently Trayner which included with many meeting as our finalists navigated lost for words, we all a thank you to all the John Trayner for the the newly designed congratulate Gediminas on finalists for being the most first time and having course, utilising all his double win! Well done! fuel-efficient drivers in friendly banter with him. the skills they learned the company. ...a bit daunting but the The sound of speeding previously to obtain the It was a hair-raising All those who took instructor was very clear super-cars and the quickest time possible. experience! The acceleration part were winners and Event Manager Craig odd skid became congratulated by Managing then took over and gave and helped me get the most the norm as the Upon completion was incredible, it felt like a Director John Trayner for a safety briefing which out of my experience. session continued. of an unforgettable rocket; it was awesome! being finalists at this year's included emergency 1ST PLACE day and intense Eco Challenge. procedures, taking bends Johnson Chege final, all drivers TAVEEPONGS MOLEENONT from Peckham JOHNSON CHEGE If you would like the safely and overtaking. DRIVER were seated DRIVER Each driver in a super- BEXLEYHEATH GARAGE described his and waited in PECKHAM GARAGE chance to take part in the car is accompanied by experience in the 2ND PLACE anticipation for the competition next year, a professional instructor with many years of Audi R8. This familiar road car priced winner to be announced by Mr Trayner. make sure you make every effort to become a RD PLACE experience. Craig stressed the importance of at around £85,000 reaches 0-60 in 4.2 After thanking the amazing team at U-Drive Driver of the Month winner between February listening to their advice at all times. seconds left him with a good impression. GEDIMINAS Cars and our sponsors from Volvo, MiX and July 2019. “It was a hair-raising experience! The VALANTINAS Telematics, ADL and BYD, he announced the acceleration was incredible, it felt like a ECO CHALLENGE rocket; it was awesome!" VICTOR 21 MICHAEL WILLIAMS HARRISON ECO CHALLENGE ECO 21 CHALLENGE BUS TALK | PAGE 10 21 BUS TALK | PAGE 11 A DAY IN

RESPECTING THE LIFE OF... EACH OTHER Fishing: The activity of catching fish, either for food or as a sport. This pastime may not be for everyone ichard Conn joined Go-Ahead London in 2003 as a night engineer and during but for some it has been a hobby for years. his time, he has gained a wealth of knowledge and experience. In this edition, Let’s introduce Richard Barra, a driver at Richard who became Satellite Manager in 2014 allows us to shadow him on NORTHUMBERLAND PARK for 5 years who mainly operates routes 191 and 76. Rthe AM shift at CROYDON. It’s 0530… Richard has 30 years fishing experience and has been along- "I arrive at work early to sheet which is a record of i.e., Volvo, Claytons, Wright incoming Supervisor/ time member of Hornchurch Fishing Club. Three colleagues allow myself time to have vehicles which are either Bus etc. I then check in Chargehand and I will from NP join him on fishing trips and that is how the NP a debrief with the Night unfit or VOR (Vehicle with the MOT team to see carry out another debrief. Fishing Club began. Sadan Cekin, 19 years’ service (route Chargehand Mark Dickson Off Road). if they are going to make We walk the yard together, / Andy Liston. This includes their test slot. making sure the house 491), Azeddine Abdalloui, 18 years’ service (route 191) and Around 0730 the anything from messages keeping is up to par (which Mohammed Lasri, 14 years’ service (route 476) accompany Storeperson Peter Boulton they need to pass on from 0915 As the spread our teams are great at Richard when fresh water fishing. and I go for a meeting the late turn supervisor, to over vehicles return, we maintaining) and deal with with the Engineering “I organise the transport to Hanningfield reservoir and also a run down of the garages' marshal the buses into the any vehicle defects on the Manager, Belcher Penfold. the boat trip in Dover. Our fishing trips are twice a month and 24-hour sheet which parking bays and re-plate afternoon run-out. During the meeting, we include both fresh water and sea fishing. All members have includes the vehicles that them in preparation for RICHARD CONN discuss the plan for the CROYDON their own fishing tackle apart from the new comers - we help are unfit for service and the afternoon run-out. 1430 Hand over day. I then carry out my and assist new members by providing them with our spare any other information. With I now check to see if all completed, it’s time to usual garage walk around. tackle,” said Richard. the debrief completed, I the defects found on rota go out to the workshop This is a way of checking start to plan my day using have been repaired and all to speak witWh every As with all sports, they come with their own set of risks and in with my team to make the information the Night service related tasks have member of both incoming with no surprise, fishing has its own. sure they are okay. I also Chargehand has given me. been completed. With and outgoing teams. I Richard explains: “A funny situation occurred once during RICHARD BARRA look at the general state everything in order, the have a laugh and joke NORTHUMBERLAND PARK the Hanningfield reservoir trip when angler Sadan Cekin was 0600 approaches and of the garage (cleanliness next part is to sign them off and thank them for a hard ...their respective jobs pulled into the reservoir by a fish and had to be rescued by my colleagues are in of the workshop area), on ‘Equinox’ which is the day's work and a job well the other members. It wasn’t funny at the time but we can all the Chargehands’ office ensuring that all aspects of system we use to manage done. The day wouldn't are based on whether look back on it and have a good laugh now!” primed and ready. I start health and safety is being our rota's and make sure be completed without I’m going to be short of allocating work and their adhered to. our vehicles are rota'd thanking the Storeperson The team at Northumberland Park believe in making time to respective jobs are based within 35 days. for their help and the vehicles for the run-out... get to know everyone. During the course of the on whether I’m going to great iBus team we have BUILDING morning, typically I receive “All work and no play does not create a good morale, so we RELATIONSHIPS be short of vehicles for 1330 It's not long before at Croydon. RICHARD CONN numerous phone calls welcome more of the team to join us on our fishing trips as it the run-out or if there is a the next shift is due to SATELLITE MANAGER from iBus to inform me That’s my day completed. CROYDON GARAGE is both relaxing and a good way to get know your colleagues.” certain job which needs to begin and take over from be done. of whether a vehicle has me and my team. During Time for some well- For more information or if you would like to join Richard’s broken down or advice this changeover time, the deserved rest." fishing club at Northumberland Park, please contact him via 0715 With the run-out regarding a vehicle defect. email: [email protected] complete, it is now I also liaise with contractors time to move on to the ‘engineering call-over’

WARLINGHAM HAMSEY 7641662 SANDERSTEAD GREEN SOUTH FORWARD WEST CROYDON CROYDON LOOKING (Left to right) Our colleagues at Croydon: Richard Hugh, George Thorp (APS), Matthew Wentworth- Sanderstead and Hamsey Green. It is a high frequency Bowyer, Micael Costa, and Kwaku Boateng. route running every 12 minutes during the day. It's a Matter of Fact! The 403 was originally run from Chelsham bus garage, 403 which is now the Sainsbury's at the Warlingham end of the route. London Country owned the garage from 1925 until 1990 when the 65-year lease on the land expired, and Sainsbury's bought it. The route The takeover of route 403 then transferred to ’s Beddington Farm is fast approaching – garage (now closed), which was located close to Duty Controller Matt our current site. Wentworth-Bowyer Eight 'E' buses from Camberwell (E194-201) provides a brief have been refurbished to a high standard history of the route by ADL at Harlow and they are all now back at Croydon with the engineering and reveals when Get featured in team preparing them for service. As of it will begin operating September, three have already entered from CROYDON… service on rail replacement work, as well The route 403 is Croydon’s as routes 127 and 405. The biggest platform to first tender win since taking We are all looking forward to taking shout and represent yourself over routes 455 and the X26 in 2017. It over route 403 so roll on Saturday 27 and your garage. Call: runs from West Croydon to Warlingham via October - we're ready and waiting! or email 020 8545 7006 South Croydon (mind the low bridge!), [email protected] BUS TALK | PAGE 12 BUS TALK | PAGE 13 DOING THE

ANDY THOMPSON TWO-POT GENERAL MANAGER CHALLENGE George Brown currently Knowing your works in CROYDON as a Garage Administrator. In Colleagues this edition of ‘Know Your Colleagues,’ pans to create a meal on a portable gas hob. George shares his We’ve had some amazing meals from the GEORGE BROWN various ingredients supplied by the parents. CROYDON experiences of training and Last term, we concentrated on pioneering RAJ VISWANATHAN organising fun activities for which is the art of using ropes and wooden CROYDON young people in his local area. spars joined by lashings and knots to create a "I’ve been a Scout Leader for just over 2 structure. In July, we went to the River Wandle years with the 8th Wimbledon Scout Group. in Merton and joined the district for a raft race. When I started, we had 9 Scouts and I am pleased The young people were given some staves to say that this number has now increased to 20, as of (vertical wooden posts or planks) and 5-gallon the start of this term. drums; their task was to design a raft and A GLORIOUS RETURN have it carry them 100 yards down the river. Myself and the Assistant Leader, Neil, enjoy teaching the young people all aspects of scouting and personal development, with a strong emphasis on self- Unfortunately, it was mission not accomplished discipline, presentation and confidence. We prepare them for useful skills including emergency on this occasion but they had great fun trying." FROM BLACKPOOL! aid, orienteering, pioneering, cooking and survival skills. Many of the children enjoy the cooking aspect; we teach them how to use various heating The 52nd National Final of the UK Bus Driver of the Year competition took Spotlight on methods, such as an open fire or a small fire over a tin. We have also introduced the place in Blackpool on 1 and 2 September, which included 93 finalists from ‘two-pot challenge’ method which is using only two cooking operators throughout the UK.

Raj Viswanathan from CROYDON and Stephen Appiah from MERTON both Raj performed tremendously well. What was your family's reaction Raj had an extremely successful This is a fantastic achievement for to your achievement at the day and came top in the following Bus Driver of the Year competition? categories - Best Go-Ahead Group Go-Ahead London and I thank you My wife and daughter are very proud of me Driver and Top London Bus Driver. He both for your outstanding efforts especially as I made an improvement from EVERYBODY LOVES MY also claimed 3rd place for Bus Driver 5th last year to 3rd place this year. They always of the Year which is outstanding. at this prestigious competition. show their support by accompanying me to the event in Blackpool. General Manager Andy Thompson, DAVID CUTTS Stockwell and Croydon attended the OPERATIONS DIRECTOR What was the atmosphere like? GO-AHEAD LONDON EMPANADAS event in Blackpool and said: "Credit Tense? Exciting? Nerve wracking? to Raj who was placed as the top driver from all Go-Ahead operators, highest placed London Good atmosphere, I very nervous at first but bus driver and 3rd overall!" once I got into it, it was OK.

EH51 GAL James who i Stephen Appiah also performed well and came 2nd What driving tasks and tests when Operating nitially thought WATERLOO of the idea said: “I would place for Best Go-Ahead Group Driver. did you have to undertake? like to give a huge thank It was first come first served at I had to stop the bus on a specific spot and if you to those who donated Operations Director, David Cutts said: Manager James Barlow laid on the spread of all spreads to I missed it, I'd incur penalty points, 2- 4 inches food, and took part in our "Congratulations and well done to both celebrate the diversity and backgrounds of all in his team. from the kerb would result in deductions! special lunch event. I tried of you. This is a fantastic achievement There were also similar exercises. I had to stop for Go-Ahead London and I thank out many different types of RL Waterloo garage has a vast number of colleagues from many 1.5 metres away from a bicycle. If I was too EW4 different backgrounds, so after consulting with various team dishes for the first time and I you both for your outstanding far or too close, I would again incur penalty members, the decision was made to have a lunch event. couldn’t possibly say what my efforts at this prestigious points. None of the tasks were easy, in fact Selections of traditional foods from all over the world were favourite is.” competition." they were very challenging. The chicanes were my favourite but they weren't included in the brought in on 13 August 2018 for all colleagues to see and try out. Here’s to The following drivers also the next event! competition this year. Some of the options included empanadas (Argentina), curried represented Go-Ahead goat (Jamaica), oxtail (Zimbabwe), ackee and saltfish (Jamaica), London and performed How do you feel about your coronation chicken tarts (UK), beef and yorkshire puddings (UK) very well - Adrian Melinte overall success at the event? and tortilla (Spain). from Putney, Joseph Jay I always feel proud and have to give credit to who brought in ackee and saltfish said, “It was from Croydon and Barry Go-Ahead London for supporting me. It was a Gillian Cole Thorne from Orpington. challenge and I want to achieve full marks on good, my dish went down well. Food brings everyone together, the theory test next year - there's 75 questions everyone loves to eat and it was good to try food from different which are extremely difficult. cultures. It was a good idea and I can't wait do it again.” BUILDING RELATIONSHIPS endon who made some delicious empanadas also Final word... Jonathon R

'Bus Driver of the Year' 2018 was a very relaxed enjoyed the event and went on to say, “It was fun to talk to EW4

environment; I could easily talk to the directors, RL colleagues from different backgrounds about food; everyone there were no barriers. I’m proud of my also loved my empanadas!” STEPHEN APPIAH MERTON achievement. I did it not only for myself but for the company also. BUS TALK | PAGE 14 BUS TALK | PAGE 15 Welcome to our team! ...Appreciate FACE FACE KARL STEVENS BUS DRIVER ORPINGTON GARAGE It's always a boosta to bemate told how great you are! Right? However, with everyone’s busy schedule, we simply don't get the time to share our appreciation for those we work with everyday. Well, that time has now changed as this is your chance to appreciate a mate! Here is a selection of those received for this issue.

Marino Gerald Danny Doyle on route BREAK IT DOWN Ravinthirajah and 321 always has a smile Sajid Chaudry stands proud with some of his Riona La Cock make always jolly a kind person management and performance team at the my day every time I see always look forward to In this feature of Face2Face, Stockwell iBus Hub. them. They are hard his banter and smiles! we shoot some quick-fire working and have a questions to Karl who has great sense of humour. Karen Moody ROUTE 21 NEW CROSS been a driver at Orpington 'ZIGGY' Mohammad for 15 years... Sulaiman If you were a boxer, what ROUTE 57 MERTON Route 88 Controller Brian Glackin is the song would you choose Area Service Performance driver and controller relations. daily basis. With continued perseverance and network average. This is an indication that best controller I've ever as you enter the ring? Manager Sajid ‘Ziggy’ In the last year, this has dogged determination, they not only keep improved schedules and good service control James Wilkinson who worked with and I've been Tina Turner - also greatly improved our services moving but they also provide works behind allocation Chaudry gives us combined, will achieve positive results. We are there nearly 9 years! Simply the best! between our drivers some of the best possible results across the on the constant push to keep improving and is a very kind hearted a breakdown of and passengers. entire network. building further on our performance. gentleman who always Ahad Miah What's your favourite Drivers are being has a smile and if he can MENTOR STOCKWELL performance over Performance managers provide the additional holiday location? more informative, High frequency night services are also help you, he will - with a the last 12 months. support which provides the controllers the Australia. issuing transfer tickets performing much better than in previous smile! That’s who I like to freedom to concentrate solely on service Not so much a mate “The last year for the when curtailed and years, again this is down to improved see behind the counter, What's your favourite control. Their guidance and support has been WORKING AS but a department, I performance department making passengers ONE TEAM schedules and control tactics. cheerful Jim we all vital in taking our service control to the next would like to thank the sport to play? has not been without aware when the appreciate. Thank you. level. I want to commend both our controllers Day time low frequency services have engineers at Merton, Football. its trials and tribulations. service is being held and performance managers for the crucial greatly improved, with only London despite a huge amount Restructuring of TfL, the for regulation, which not General low frequency routes in need of Karen Moody What's your favourite role they have played towards our success. ROUTE 21 NEW CROSS of bus types vs the actual transition of the I-bus radio only helps customers with a further improvement, and procedures are budget they receive to unusual food system, route amendments and better experience, but it also Go-Ahead London believes in investing in already in place to bring these results up to fix and maintain the fleet, combination? a decrease of buses on many of our improves our image with TfL. people. We have had an open-door policy above network average. We are also looking I'd like to show my Marmite and Salt & services are just a few of to allow drivers free access to all our control they do it to the best that There has been a into implementing improved schedules and appreciation to the the hurdles that we faced. hubs. This provides our drivers with a better the budget will allow at Vinegar. vast improvement have taken the initiative to clamp down on following colleagues, understanding of service control. It also that time and all we do There have been a to engineering early running on low frequency services; this all at Merton Garage. Name the most famous provides opportunity for those individuals is moan. number of factors response times and has had a significant positive impact to our Che Dillon, Jasmine person you met in We are occupying 4th position who are interested in becoming controllers Thank you folks! Most of which have contributed the information achieved figures. Morrison, Darren Quallo person? and possess the required skills and mind set. us know it's not you lot to our successes. The for all services under my relayed to controllers and our OM Jill Sliney BUS STOP Elton John. All night low frequency services are it's just too many buses foundation upon which on how to get buses Our continued and ongoing investment in for their kindness, help remit, and are performing at performing at above network average and our vs a tight budget. Keep any company’s success is moving again when better schedules is not only assisting service and consideration. If a movie wasBUS being TALK | PAGE 13 night team has made great advances to obtain up the fight folks, you're built, is the people. Go- above network average. mechanical issues performance but is also assisting our driver made about your life and these results. all good eggs!! Ahead London’s success SAJID CHAUDRY arise. This factors in colleagues. A year ago, we had up to 20 Martin Stevens you could choose an actor The last year has ended on a positive and MENTOR MERTON is a testament to the AREA SERVICE to better services and of the worst 40 routes in London for traffic to play you, who would PERFORMANCE MANAGER with great figures and much better team Peter Doran extraordinary people that better QSI (Quality lost mileage. This has been reduced to 5 in ROUTE 200 MERTON practices across the board, this can only you choose? work for the company. Service Incentive) results. certain reporting periods and a team effort Mohammad Sulaiman, assure that in coming years, we can expect Tom Hanks! is underway to eliminate it completely, which thank you for ALWAYS Credit goes to the operation management The Performance department has continued even better results! demonstrates what can be achieved. putting a smile on my team, who have been readily informing to improve across all areas. Our dedicated If you could invite one As the saying goes: 'The strength of the team face! A true ANGEL...well, BUILDING drivers of the importance of headways and controllers continue to ensure that we get We are occupying 4th position for all services famous person to dinner, is each individual member. The strength of sometimes! ; - ) RELATIONSHIPS have been working closely with us to improve the best possible results from our routes on a under my remit, and are performing at above who would you choose? each member is the team.' BUS STOP Riona La Cock Tracey Chapman. ROUTE 57 MERTON 72153 72153 What's the most +8:00 +0:30 +8:00 +0:30 72247 embarrassing haircut/ 2:50 2:50 BUS STOP +7:00 +2:00 72161 72252 Make someone's day. Send your kind 'appreciate hairstyle you've had? 2:50 +9:00 +1:20 BUS STOP a mate' gesture to [email protected]. You Curtain haircut!! +9:00 +1:20 can request anonymity if you wish! 1:20 1:20

I am an electric bus BUS TALK | PAGE 17

I am an electric bus TAKING PERSONAL Back to ELEPHANT RESPONSIBILITY AUTUMN 2008 & CAUTION DS

Rewind10 years ompany Driving Standards Manager Graham Oliver was Crecently tasked with organising SLEEP September 2008 September 2008 and managing a (TfL) initiative based on driver safety in APNOEA known accident hotspot areas in London. Sleep apnoea is a serious sleep iBus - Training and A committee set up by TfL wanted to choose Three Peaks Challenge locations that are utilised by a number of disorder that occurs when a conversion completes operators and also had a history of incidents. person's breathing is interrupted Oxford Street was chosen as the first location to during sleep. It is estimated that in October carry out the initiative and was hosted by RATP about 1.5 millionB people in the UK in May this year. The day was deemed a success by all and TfL have proposed the exercise be suffer from this intrusive condition. repeated every 3 months. One of our drivers is a sufferer and takes the brave step to explain how it has affected him Knowing this was a great opportunity and after and changed his life. some deliberation, Graham proposed that Elephant and Castle should be selected as the MMRL “I have only recently found out that I suffer from next location to hold the event and those present this condition after my wife told me that I snored

at the meeting agreed unanimously. heavily and loud. She also informed me that I e stop breathing several times throughout the night. “The purpose of the event was to concentrate on Clearly concerned, I spoke to my GP and he driving standardsLD in the area using non-covert suggested that I should visit a sleep specialist,

driving assessments,”CLLG explains Graham. "Drivers which I did in March. were aware that a mentor had boarded their bus

After a series of tests, I was told that I stopped John Trayner, centre, with Wayne and Debbie and the company's £5,000 to conductCMMC a short in-service driving assessment. breathing an average of 80 times an hour and cheque for Help for Heroes. It was an opportunity for company mentors to woke up at least 5 timesCLD over a 6-hour sleeping identify poor driving habits such as one-handed Gerry May, right, with electrician Jaime Magenis and the in-cab Mobile Data Terminal. period. I was diagnosedDS with severe obstructive GRIPPED by the spirit of soon and do another challenge, steering, over arm steering, and resting an arm on sleep apnoea. adventure, two but we told the organisers, Max ANTICIPATION, some anxiety Although involved in the planning the window sill, etc.” employees can't wait to rejoin 10 of Adventure, definitely no more I was given a CPAP (Continuous Positive Airway and sheer hard work have all come for months, Gerry's is the most It was also an opportunity during the day for Pressure) machine to help me breathe through together over the past few months recent part of the project to go live. their colleagues for a new daredevil mountains!" experience. Debbie said the Route Masters operators to view stands and road layouts and the night; in the meantime, I had to contact the to ensure a smooth conversion to Before the iBus project began in relay any findings back to TfL. DVLA and they told me that I was unfit to drive iBus in London General and London Go-Ahead, Gerry spent time at Stockwell's Wayne Ashe and set off at Ben Nevis, the UK's Sutton's Debbie Murray had highest mountain at 4,406 feet. The event hosted by Go-Ahead London took commercial vehicles until I had the condition Central. Arriva and Transdev looking at their under control. ' £117 million invest- approach. qualified for the 'Bus to Beijing' They braved deep snow, gales and place on Thursday 13 September between 0730 ment was born out of the need to "Their help was invaluable," said trip, which was abandoned at the wind-chill temperatures as low as and 1700. Graham arranged a team of over 30 It took me 3 months off work to hit the improve service reliability in the cap- Gerry. "It's fair to say that there were last minute. 11 °Celsius. mentors, trainers and managers and all were sent guidelines that the DVLA set for my condition. ital and dramatically update the old teething troubles and that those two To make up for the The weather on Scafell Pike was briefing information. He met each colleague as Unavoidably, this put a lot of stress on my family radio system. State-of-the-art iBus operators helped to iron many of disappointment the 12-strong team better, but Snowdon was "deadly". they arrived to start their observations. Accident and I as it was unknown after this time whether E uses satellite-based technology (GPS) them out with Siemens and London of London bus workers organised A raging storm with torrential rain Prevention Managers from across the company I would keep my licence and my job. Go-Ahead to pinpoint buses' positions and relay Buses." a Three Peaks Challenge to raise and hailstones and winds up to 85 included Paddy Connolly (Camberwell), Ricky LondonEEAT was very understanding. E

the information to the operator and Gerry took on the responsibility money for Help the Heroes, a new mph greeted the climbers at the Field (Northumberland Park) and Kypros At the time of my diagnosis, I weighed 136kg CentreComm. within Go-Ahead to get 12 buses

charity that helps armed service summit. Kyprianou (Putney) also assisted. Andy Thompson, which was ASTE a big part of this condition, and was When the project is completed every night over to Norwood garage A

personnel who have been injured Wayne said: "We were all General Manager for Croydon and Stockwell also also a concerning issue. Since then, I have been some 23,000 drivers and controllers so that technicians from iBus SG in current conflicts. exhausted but proud of what we exercising and monitoring my calorie intake. I

across London will have been trained manufacturer Siemens could fit the took part in on-bus assessing. The self-styled Route Masters achieved. Everybody played his or am now 115kg and I have my licence back EEATon T

to use iBus and 8,000 buses fitted equipment. Graham who was observing drivers for the entire CR

team attempted to scale the her part in the team. We allocated medical grounds for 1 year. I am required to see ASTE with new kit.

High quality UK's three highest mountains in three people to drive the bus so day said: “There was a very high standard of my specialist for another check-up. BRS RL

Go-Ahead is the third major opera- driving observed overall. Any issues that were

Scotland, England and Wales in 24 that those climbing could relax

S tor in London to undergo the change Gerry has had to work closely Please be aware of the following symptoms: A hours. between the peaks. The support identified were discussed on the day with the

and driver training and installation with managers in operations and • feeling tired after sleeping through the night Most people do the 450-mile team was great. driver’s concerned. My sincere wish is that drivers started with during engineering in each garage to keep listened to the advice given and put it into practice • falling asleep as soon as you are resting the early part of the summer. Three Peaks Challenge in fast 4x4s, People from six London • a lack of concentration disruption to a minimum. going forward as this will help with reducing Such has been the pace of progress "We have had to ensure that there but the London bus drivers' team operators took part and Go-Ahead • heavy snoring while asleep (ask your partner) incidents and accidents as well as future Driver did it in a new £160,000 Scania London managing director John The programme within London were sufficient buses available to • being tired throughout the day General began at Stockwell in August cover for the 12 away at Norwood double-decker. Trayner donated £5,000 on behalf Quality Monitoring (DQM) assessment results.” It is important to check with your partner to advise and both training and bus conversion every night." Debbie said:"We did the challenge of the company to the charity. R Reports were returned to the respective garages if you stop breathing for any length of time whilst are due to be completed by the end of Gerry's colleague and New Cross in 30 hours, which was brilliant. Just days after the team MGR to identify trends which can be addressed sleeping, even if it is for only a few seconds at a next month. electrician James Magenis has There was no way we could have completed the challenge, donations through local initiatives. Graham will use various time. This is vital as you could be unaware that At that point some 3,500 drivers worked - and continues to work - at done it in 24 hours because we stood at more than £20,000 and communication tools including digital signage to and controllers will have been trained you are suffering with sleep apnoea. Norwood to ensure iBus is fully had to be so careful not to damage organisers were hoping to get highlight more serious and reoccurring issues. to use the new equipment and almost functional before a bus is driven back Some drivers that have a 'power nap' after the bus, and you couldn't compare significantly more. e

1,300 buses converted. to its garage. our vehicle with a 4x4 in speed or • The challenge was led by Mac “This was a real and genuine attempt by the completing a trip or rest their head on the

A key committee - led by oper- Gerry said: "We have experienced a manoeuvrability. Mackenney, who was with Sir company to improve driving standards through steering wheel/lay down on the back seat of the ations director David Cutts and

high level of co-operation and team- "But what an experience it was. Ranulph Fiennes on his last North advice and guidance,” said Graham. “With TfL bus even after a full night's sleep, could indicate supported by Martin Bilham (oper- work both from our own staff and We're all really keen to meet up Pole expedition. now placing a much greater emphasis on incident that they have not had a good a sleep and may ations), Eric Dale (driver training) from people working for Siemens reduction and safety, improvements in driving be a potential symptom. and Gerry May (engineering) - was and London Buses." standards will also go a long way towards securing Please take care with this condition - it must set up months ago to see the project existing work and winning new contracts”. through. not be ignored because it has the devastating potential to kill.” SR BUS TALK | PAGE 18 BUS TALK | PAGE 19 TENDER NEWS

A yellow highlight indicates an involvement with Go-Ahead London. All are retentions unless stated otherwise.

ROUTE 20 | Burton Road to Bus Station. ROUTE 244 | Abbey Wood Road to Queen Elizabeth Hospital. CT PLUS. Won from London General. LONDON CENTRAL. Contract retained. Contract begins on March 23, 2019. Contract begins on December 8, 2018. Using new Euro VI hybrid double deck (10 PVR). Using 2010 Euro V diesel single deck (12 PVR).

ROUTE 54 | Elmers End Interchange to Plumstead Road. ROUTE 275 | St James Street Station to Barkingside Tesco. STAGECOACH . Contract retained. LONDON. Contract retained. Contract begins on May 4, 2019. Contract begins on March 2, 2019. Using new Euro VI hybrid double deck (17 PVR). Using 2012 Euro V diesel double deck (13 PVR).

ROUTE 75 | Station to Fairfield Halls. ROUTE 291 | Queen Elizabeth Hospital to Garland Road Clinic. STAGECOACH SELKENT. Contract retained. LONDON CENTRAL. Won from Stagecoach Selkent. Contract begins on April 29, 2019. Contract begins on December 8, 2018. Using new Euro VI hybrid double deck (PVR 14). 2012 Euro V diesel double deck (6 PVR).

ROUTE 96 | Bluewater Shopping Centre to Thomas Street. ROUTE 301 | Bexleyheath Shopping Ctr to Woolwich High St. STAGECOACH SELKENT. Contract retained. NORTH. New service. Contract begins on January 26, 2019. Contract begins on December 8, 2018. Using 2014 Euro VI hybrid double deck (24 PVR). Using 2010/11 Euro V diesel double deck (10 PVR).

ROUTE 123 | Lordship Lane to Hainault Street. ROUTE 428 | Erith Town Centre to Bluewater Shopping Ctr. ARRIVA LONDON NORTH. Contract retained. ARRIVA LONDON NORTH. Contract retained. Contract begins on March 2, 2019. Contract begins on January 26, 2019. Using 2010/11 Euro V diesel double deck (20 PVR). Using 2010/11 Euro V diesel double deck (PVR TBC).

ROUTE 158 | Chingford Mount to . ROUTE 689 | West Croydon to Monks Orchard. ARRIVA LONDON NORTH. Won from Stagecoach East London. ARRIVA LONDON SOUTH. Contract retained. Contract begins on March 2, 2019. Contract begins on April 20, 2019. Using double deck (details TBC) (18 PVR). Using 2010 Euro V diesel double deck (0 PVR).

ROUTE 178 | Calderwood Street to . ROUTE B11 | Bexleyheath Bus Garage to Plymstock Road. LONDON CENTRAL. Won from Stagecoach Selkent. LONDON CENTRAL. Contract retained. Contract begins on December 8, 2018. Contract begins on January 26, 2019. Using 2012 Euro V diesel double deck (9 PVR). Using 2010 Euro V diesel single deck (5 PVR).

ROUTE 227 | Crystal Palace to Bromley North Station. ROUTE B15 | Bexleyheath Clock Tower to Horncastle Road. METROBUS. Won from Stagecoach Selkent. ARRIVA LONDON NORTH. Contract retained. Contract begins on June 22, 2019. Contract begins on January 26, 2019. Using single deck (details TBC) (12 PVR). Using 2009 Euro IV diesel single deck (6 PVR).

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