Sustainability Report 2020 2 Ocean Network Express (One)
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SUSTAINABILITY REPORT 2020 2 OCEAN NETWORK EXPRESS (ONE) 3 About This Report 4 Message from our CEO Table of 6 Our COVID-19 Response Contents 8 2019 Key Highlights 10 About ONE 10 • Company profile About • Value Chain of our Business ONE • Scale of Operations • Our Core Values • Memberships, Associations, Certificates and Awards 16 Approach to Sustainability • Sustainability at ONE • Materiality assessment • Stakeholder engagement • Our Commitment to the United • Managing Sulphur Oxides (SOx) Nations Global Compact (UNGC) Emissions and Sustainable Development • Marine Pollution and Conservation Goals (SDGs) • Recycling and Disposal of Materials 24 28 Environment Operational Excellence • Our Environmental Policy and • Innovation and Digitalization Management System • Customer Experience • Climate Change (including GHG and • Operational Efficiency other emissions) • Cargo and Container Safety 32 24 Social Environment • Taking Care of Our Employees • Human Rights and Labour Practices • Talent Management • Employee Health, Safety and Well-being • Supporting Local Communities • Free Transportation • CSR and Community Engagement Activities SUSTAINABILITY REPORT 2020 3 6 About This Our COVID-19 Response Report This is Ocean Network Express’s (ONE) third annual sustainability report and communicates our progress towards implementing our 28 sustainability commitments. It Operational is the second year we follow Excellence the disclosures set out by the Global Reporting Initiative (GRI) Standards, as the basis of our annual reporting. The report has been prepared with reference to the GRI Standards. For a full list of disclosures referenced in this report, please refer to the GRI Content Index on page 43. SCOPE AND BOUNDARY This report contains information pertaining to the period 1st January 2019 to 31st December 2019, covering our liner network services, provided through 211 local offices in 106 countries, five regional headquarters and our Global 38 Headquarters (GHQ). The performance data included in Governance this report does not cover our inland services nor terminal • Ethical Business Conduct operations. • Corporate Governance EXTERNAL ASSURANCE • Compliance This year, we have sought to provide a deeper understanding into our sustainability context and performance, referencing • Risk Management additional GRI disclosures as we work towards reporting in accordance with the GRI Standards: Core option. We have not sought independent external assurance of the information 43 contained in this report at this time but will explore the GRI Content Index opportunity to do so in the coming years. CONTACT 49 We value your opinion to help us improve and progress in our United Nation Global Compact COP approach to sustainability and sustainability communication. We welcome your comments and feedback which may be directed to: [email protected] 4 OCEAN NETWORK EXPRESS (ONE) Message from our CEO 2019 was our second year of operations since we launched officially in April 2018 and we focused our efforts on integrating sustainability within our wider business strategy and objectives. Dear stakeholders, 2019 was our second year of taking into account the views operations since we launched of our valued customers. With I am pleased to present Ocean officially in April 2018 and a constantly evolving external Network Express’s (ONE) third we focused our efforts on landscape, we recognize the sustainability report. It reflects integrating sustainability need to regularly review both our continued commitment to within our wider business current and emerging issues responsible and sustainable strategy and objectives. for any shift in importance and business amidst these The development of our impact on the business, society unprecedented times, as one sustainability strategy was and environment. Building of the major container shipping key to this progression in on previous assessments, companies in the world. our sustainability journey. We we identified eight material defined what sustainability topics that form the focus our means to us through a set of strategy and reporting, and an four clear priorities: additional seven topics that are still of importance to our 1. Environment; business and stakeholders 2. Society; to warrant disclosure as appropriate. We discuss these 3. Governance; and topics in detail in subsequent 4. Operational Excellence. chapters of our report. This will guide us in embedding Ensuring high levels of responsible and sustainable service quality and customer practices throughout the satisfaction is key to our business and help us work success in this competitive towards our vision to be industry. In 2019, we set up a sustainable and resilient, Digital Strategy Committee to and a trusted partner for our drive the ONE Digitalization customers in delivering global roadmap and initiatives, shipping solutions. aimed at achieving new levels of operational and service We also reviewed the excellence and efficiency that assessment of our most can deliver greater value to our material sustainability topics, customers through innovation. SUSTAINABILITY REPORT 2020 5 We also launched several up to respond to this regulation. the shipping sector plays initiatives to enhance customer We are committed to prevent in the global economy was experience, such as our pollution that may result accentuated, as it kept up the Live Chat function as well from our ship operations and supply of essential goods to as a global customer continue to enforce the ONE where they are most needed. satisfaction survey. Vessel Quality Standard on all We will undoubtedly play a role our chartered vessels to ensure in the post-pandemic recovery We continue to push ahead they meet safety requirements to keep trade moving between with several initiatives to for preventing accidents. nations. It is more important address climate change, which than ever that we operate in remains a key challenge for Another priority for us is a responsible and sustainable the shipping industry. These looking after the wellbeing manner, to increase resilience include measures to improve of our employees and the in a post-COVID-19 world. energy efficiency, such as communities in which we retrofitting our propellers to operate. We not only seek Looking ahead, we will stay boost propulsion efficiency, to provide a safe work strongly committed to the and to reduce CO2 emissions, environment but a respectful course, steered by our Core such as slow steaming and and conducive place where Values, while continuing to route optimization. This has diversity is embraced, and strengthen our position on allowed us to reduce our GHG employees can grow. We key sustainability issues and emission intensity and to stay continue to support local communicating our progress on track with our ambitious communities through our openly and transparently. target of 50% reduction of CO2 corporate social responsibility I hope this report provides emissions (in gram/teu-km) by activities, with a focus on you with useful and 2050 from a 2018 baseline. environmental, children and relevant information on our education, as well as disaster sustainability commitments and As of end 2019, ONE is fully relief through the provision of activities. We look forward to compliant with the MARPOL free vessel transportation. continuing this journey with 2020 global sulphur limit set your support and to grow our CO2 emissions by the International Maritime This year, the world was future involvement together. reduction Organization (IMO), thanks to upended by the COVID-19 Sincerely, target the active preparation and pandemic, which took a heavy responses by our toll on global supply chains Jeremy Nixon 50% cross-functional taskforce set and trade. The vital role that Chief Executive Officer by 2050 6 OCEAN NETWORK EXPRESS (ONE) Our COVID-19 Response The COVID-19 pandemic has caused massive disruption to business-as-usual and to people’s lives and livelihoods. As ONE, we managed to adapt relatively seamlessly through our Business Continuity Plan and new ways of working. Keeping the from juggling both work and We implemented virtual business running family priorities. One of the gatherings for ONE colleagues We have set up our Business ways we have tried to address to stay connected to one Continuity Management this is to adopt a combination another at GHQ, RHQ and local System (“BCMS”) since day of remote and on-site working levels. In GHQ, we called it the one, and it has enabled the globally. For example, in STAY CONECTed programme continuity of our core business Singapore, we ensure “safe and we shared WFH functions during this period. distancing” in the office and experiences during COVID-19 Our Crisis Management implemented split teams and and brainstormed ideas to Committee has also been staggered working hours, to work efficiently together. activated to implement allow employees the option measures to minimize impact of working at the office if In our Global Head Quarters to the Company, including they choose to. Employees (GHQ), employees also sharing information about who work from the office received specially prepared operational disruption such are required to follow safety care packs consisting as yard congestion, ship measures including mandatory reusable masks, hand sanitizer inspection, port control, inland mask wearing, temperature and snacks, as a token of traffic situation among relevant self-screening twice daily and appreciation from the company parties across the regions. disinfection of common