DOCSLIB.ORG

Netsupport Manager 12.7 On-Premises Remote Support Perfection, with a Wealth of Valuable Features at Business-Friendly Prices

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Netsupport Manager 12.7 On-Premises Remote Support Perfection, with a Wealth of Valuable Features at Business-Friendly Prices NetSupport Manager 12.7 On-premises remote support perfection, with a wealth of valuable features at business-friendly prices SCORE usinesses looking for the best on- premises remote support solution clients running these operating money can by will love NetSupport systems, as well as Linux and B Chrome OS Systems. Manager (NSM). Now entering it's third decade, NSM has long been a favourite The installation process isn't the same applications, processes and services. thanks to it's remarkable range of on all platforms, though. After loading the If you have a diverse population of suite on a Windows host, it took just a few support features and it's convenient computers to support, another thing you'll moments to scan our network and push control software, which can be hosted on appreciate is the Control console's dynamic the client out to our Windows 10 test a Windows or Mac desktop of your sorting function, which automatically systems. Alas, Mac deployment was less choice. groups clients into categories based on It's also great for supporting remote slick: we had to download the software their OS, hardware class (such as tower or offices: NetSupport's free Gateway manually, copy it onto each MacBook and rack) and geographical location. Selecting a run the installer by hand. component easily links sites together, with group brings up all members in the Still, once your clients are set up, four encryption options to choose from opposite pane, and you can even watch support staff will be bowled over by the including 256-bit AES. And within the RECOMMENDED their screens in real-time. From here, range of tools at their disposal. local network, NetSupport's PIN connect firing up the remote control session is as They can passively view a client's screen, system makes it effortless to get connected: easy as clicking the quick-launch icon share control or lock out the user and the technician and user simply enter the underneath the clients thumbnail. This take over the PC completely. same unique PIN to create an instant loads the main view window, which shows In addition to remotely launching connection. the user's screen along with a ribbon bar applications on the client, you can open If you're concerned about security, you across the top for quick access to all a remote Command Prompt or can rest easy. NSM offers plenty of access- available support tools. PowerShell sessions, reboot the PC or control features, including session While NetSupport Manager switch it off, and take part in a text or “The Control console passwords, Active Directory integration, might mostly be used for audio chat. File transfers can be easily smart card support and profiles to limit automatically groups support, it also makes a fine initiated too, and the software can the tools specific technicians can access. training aid: you can mirror produce impressively thorough clients based on their OS, Platform support is excellent, too. As your Control screen to single inventories of both hardware and hardware class and we've mentioned, the management or multiple clients, record software: we were able to audit each software will run on either Windows or geographical location” system activity and replay client's hardware components, browse all macOS, and naturally you can support the files to selected clients. installed software and check on running There's a few neat new features in this latest version too, notably an option to capture client print jobs as PDF files. An update coming soon promises enhancements to the Gateway module, including load balancing, tighter access controls and facilities to export client lists. SMEs that want to keep all their remote support services in-house will find NetSupport Manager an excellent choice. g It's crammed with valuable features and is simple to deploy and use, while its perpetual licensing scheme makes it easy to control costs. REQUIREMENTS Windows 7/Server 2012 upwards macOS 10.5 upwards Linux (Legacy Support) Android 4 upwards (for mobile app).
Load more

Recommended publications
  • Netsupport Manager 12.50
    NetSupport Manager 12.50 Getting Started Guide Copyright© 2017 NetSupport Ltd All rights reserved Contents DEFINITIONS............................................................... 4 Installation .................................................................. 4 System Prerequisites ........................................................ 4 Planning an Installation .................................................... 6 Starting the Installation .................................................... 7 NetSupport Licence Agreement .......................................... 8 Licence Information ......................................................... 8 Select Setup Type ............................................................ 8 Custom Setup ................................................................. 9 Ready to Install ............................................................. 11 Installation Complete ..................................................... 12 Existing Installation Detected .......................................... 12 Uninstalling NetSupport Manager ..................................... 13 Evaluation Kit ................................................................ 13 Advanced Installation ................................................ 15 Creating an administrative (network) installation ............... 15 Silent/Unattended Installations ........................................ 16 Install Configuration Options dialog ............................. 17 NetSupport Manager Deploy – NetSupport Manager’s Remote
    [Show full text]
  • Unpermitted Resources
    Process Check and Unpermitted Resources Common and Important Virtual Machines Parallels VMware VirtualBox CVMCompiler Windows Virtual PC Other Python Citrix Screen/File Sharing/Saving .exe File Name VNC, VPN, RFS, P2P and SSH Virtual Drives ● Dropbox.exe ● Dropbox ● OneDrive.exe ● OneDrive ● <name>.exe ● Google Drive ● etc. ● iCloud ● etc. Evernote / One Note ● Evernote_---.exe ● onenote.exe Go To Meeting ● gotomeeting launcher.exe / gotomeeting.exe TeamViewer ● TeamViewer.exe Chrome Remote ● remoting_host.exe www.ProctorU.com ● [email protected] ● 888­355­3043 ​ ​ ​ ​ ​ ​ ​ Messaging / Video (IM, IRC) / .exe File Name Audio Bonjour Google Hangouts (chrome.exe - shown as a tab) (Screen Sharing) Skype SkypeC2CPNRSvc.exe Music Streaming ● Spotify.exe (Spotify, Pandora, etc.) ● PandoraService.exe Steam Steam.exe ALL Processes Screen / File Sharing / Messaging / Video (IM, Virtual Machines (VM) Other Saving IRC) / Audio Virtual Box Splashtop Bonjour ● iChat ● iTunes ● iPhoto ● TiVo ● SubEthaEdit ● Contactizer, ● Things ● OmniFocuse phpVirtualBox TeamViewer MobileMe Parallels Sticky Notes Team Speak VMware One Note Ventrilo Windows Virtual PC Dropbox Sandboxd QEM (Linux only) Chrome Remote iStumbler HYPERBOX SkyDrive MSN Chat Boot Camp (dual boot) OneDrive Blackboard Chat CVMCompiler Google Drive Yahoo Messenger Office (Word, Excel, Skype etc.) www.ProctorU.com ● [email protected] ● 888­355­3043 ​ ​ ​ ​ ​ ​ ​ 2X Software Notepad Steam AerooAdmin Paint Origin AetherPal Go To Meeting Spotify Ammyy Admin Jing Facebook Messenger AnyDesk
    [Show full text]
  • Netsupport Servicedesk 5 and Netsupport Notify 3); Solutions That Are Proving Increasingly Popular Across the Government, Business and Education Sectors
    DECEMBER 2014 Celebrating 25 years of software WINTER EDITION DECEMBER 2014 WE ARE CELEBRATING 25 YEARS OF SOFTWARE INNOVATION As I welcome you to the Winter instalment of NetSupport News, I can’t help reflecting on how fast 2014 seems to have flown by – but as you’ll read on the following pages, this is surely a sign that it has been another busy year of exciting developments in the NetSupport range! Of course, 2014 saw us kick off our 25th anniversary celebrations and we have enjoyed sharing this milestone with you in many different ways over the past few months. Our social media channels have proved their versatility in enabling us to launch some very special birthday competitions and promotions. The Facebook age gives us the perfect medium to engage and interact instantly with our wonderful customers and partners, and we’ve received some great feedback in response to our competitions this year. Stay tuned for more chances to win in coming months! Visitors to our YouTube page and websites will have also noticed our new entertaining and informative product videos; these have been getting plenty of hits. On the product development front, while our flagship remote control (NetSupport Manager) and classroom management solutions (NetSupport School) continue to raise the bar in their specific genres, it was two more of our complementary offerings that took centre stage in the Autumn (with the launch of NetSupport ServiceDesk 5 and NetSupport Notify 3); solutions that are proving increasingly popular across the government, business and education sectors. I hope you enjoy reading more about the past six months’ activities and I would like to wish you all a Happy Christmas and a peaceful New Year.
    [Show full text]
  • Demystifying Africa's Cyber Security Poverty Line
    Demystifying Africa’s Cyber Security Poverty Line Tanzania Chapter The Africa Cyber Immersion Centre is a state-of-the-art research, innovation and training facility that seeks to address Africa’s ongoing and long-term future needs through unique education, training, research, and practical applications. For more information Serianu Limited contact: [email protected] http://www.serianu.com Tanzania Cyber Security 3 Report Content Editor’s Note and Acknowledgement Cost of Cyber Crime We are excited to finally publish the 2nd edition of Tanzania We estimate that cyber-attacks cost Tanzanian 4 Cyber Security Report 2017. 54 businesses around $99.5 million a year. Foreword Sector Ranking in 2017 2017 has seen a jump in cyberattacks or cybercrimes. Cyber security is no longer a concern fof the Ransomware, DDoS attacks, data breaches were all financial & banking sectors only. 7 synonymous with 2017. 56 Executive Summary Home Security It is in our own best interests to make sure everyone – from the young to the old, on The global landscape of cyber threats is quickly changing. snapchat, facebook and twitter - know and 9 60 practice basic security habits. Top Trends Africa Cyber Security Framework We analysed incidents that occurred in 2017 and compiled Attackers are now launching increasingly a list of top trends that had a huge impact on the economic sophisticated attacks on everything from and social well-being of organisations and Tanzanian citizens. business critical infrastructure to everyday 13 69 devices such as mobile phones. Top Priorities for 2018 Appendixes 19 We have highlighted key priorities for 2018. 71 Cyber Intelligence Statistics, Analysis, & Trends References We have monitored organisations’ network for malware and cyber threat attacks such as brute-force attacks 25 against the organisation’s servers.
    [Show full text]
  • Do You Know What Makes Netsupport Manager So Unique?
    NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 Do you know what makes NetSupport Manager so unique? NetSupport Manager is recognised internationally as the market‐leading Remote Control solution for Enterprises large and small. Over the last 23 years, NetSupport Manager has consistently led the way with innovative features to aid in remote PC management. You may think that NetSupport Manager is simply a product offering high speed PC Remote Control, but there is actually a great deal more to the product, and to aid your review we thought we should highlight just a few of the product’s unique and differentiating features. Systems Management Within NetSupport Manager you can instantly perform a hardware inventory of any remote PC recovering over 80 items of system information and gather a full software inventory covering all applications and hot‐fixes installed on the computer. To aid with remote support, an operator can also view and manage applications in memory, processes running as well as remote management of services running. Where greater input is needed, NetSupport Manager also provides a remote command prompt and a remote registry editor, ensuring a system can be fully supported remotely. Remote Access on the move The NetSupport Manager Mobile Control for iOS and Android provides remote control on the move from any iPad, iPhone, iPod, Android tablet and smartphone or Kindle Fire. The Mobile Control app allows a user to quickly search and connect to both local computers by either IP address or PC name, or to browse, connect and view remote computers utilising the free NetSupport Manager Internet Gateway component.
    [Show full text]
  • Frequently Asked Questions and Answers
    Frequently asked questions and answers: Now that I have installed the NetSupport Manager Mobile app onto my iPad/Android device, what do I need to do next so I can remote control the screens of my desktop computers? NetSupport Manager uses two key components for everyday remote control. The first is the “control” software which is where you perform the remote control sessions from. The NetSupport Manager Mobile app is a “control” and the control software is also available on Windows platforms from XP onwards. The second component is the “client” software, which is installed on each and every PC that you want to be able to remote control. The client software is available for all Windows platforms, plus Mac and Linux computers. Once the client software is installed on a PC, it will start “listening” for any control that wants to connect to it (security permitting). How do I find and connect to a desktop PC from my tablet or smartphone? The NetSupport Manager Mobile control provides three methods for locating and then connecting to a remote PC. The first approach is to simply browse your local network over TCP/IP - any PC with a NetSupport Manager client installed on it will acknowledge and advise on its details. If you are a bit more technical, you can customise the browse process to include just local or multiple subnets. The second approach is to simply click on the + symbol, on the top right menu within the all computers view, and add the name and IP address of a PC that you already know.
    [Show full text]
  • Remote Support Technology for Small Business
    Rochester Institute of Technology RIT Scholar Works Theses 5-20-2004 Remote support technology for small business Michael Luciano Follow this and additional works at: https://scholarworks.rit.edu/theses Recommended Citation Luciano, Michael, "Remote support technology for small business" (2004). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact [email protected]. @w R000m3:L753 A Remote Service Solution for Small Business By Michael David Luciano Thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Information Technology Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences 3/1/2004 Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Information Technology Thesis Approval Form Student Name: Michael David Luciano Thesis Title: Remote Support Technology For Small Business Thesis Committee Name Signature Date Prof. Daryl Johnson Chair J I Luther Troell, Ph.D Committee Member Charlie Border, Ph .D Committee Member Thesis Reproduction Permission Form Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Information Technology Remote Support Technology For Small Business I, Michael D. Luciano, hereby grant permission to the Wallace Library of the Rochester Institute of Technology to reproduce my thesis in whole or in part. Any reproduction must not be for commercial use or profit. oate:# Signature of Author: _________ Abstract then- Small business is in need of a more efficient solution for managing business' Information Technology support needs.
    [Show full text]
  • Comparison of Remote Desktop Software - Wikipedia
    9/29/2020 Comparison of remote desktop software - Wikipedia Comparison of remote desktop software This page is a comparison of remote desktop software available for various platforms. Contents Remote desktop software Operating system support Features Terminology See also Notes References Remote desktop software https://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software 1/9 9/29/2020 Comparison of remote desktop software - Wikipedia First Latest Free for Free for public Software Protocols Creator stable year, License personal commercial release version use use date AetherPal Proprietary AetherPal Inc. 2011 2016, Valet Proprietary No No Ammyy Admin Proprietary Ammyy Inc. 2007 2015, 3.5[1] Proprietary Yes No AnyDesk Software 2020-07-28, AnyDesk Proprietary 2015 Proprietary Yes No GmbH 6.0.7 Anyplace Control Anyplace Control Proprietary 2002 2012, 5.4.0.0 Proprietary No No Software AnywhereTS RDP, ICA Qzone ? 2009, 3.4 Proprietary Yes Yes Apple Remote Desktop RFB (VNC) Apple 2002 2017, 3.9[2] Proprietary No No Apple Screen Sharing (iChat) Proprietary, RFB (VNC) Apple 2007 2014, 1.6 Proprietary Yes Yes AppliDis RDP Systancia ? 2013, 4 SP3 Proprietary No No BeAnywhere Support Proprietary BeAnywhere 1996 2015, 6.00 Proprietary No No Express 2020-07-29, Cendio ThinLinc RFB (VNC) Cendio AB 2003 Proprietary Yes[a] Yes[a] 4.12.0 Chicken of the VNC RFB (VNC) ? 2002 2011-02, 2.1.1 GPL Yes Yes BSD Client, 2018, Chrome Remote Desktop Chromoting Google 2011 Proprietary Yes Yes 70.0.3538.21 Server CloudBerry Lab (CloudBerry May 25, Proprietary
    [Show full text]
  • Technical Specifications
    TECHNICAL SPECIFICATIONS 1 INTRODUCTION Les départements informatiques sont submergés par des responsabilités de plus en plus complexes liées à la gestion et au contrôle des accès, sur une quantité de serveurs et appareils toujours croissante. La meilleure solution pour alléger leur fardeau est d’opter pour une solution de gestion des connexions à distance robuste et efficace. Les équipes de ces départements ont besoin d’évoluer vers un environnement où il leur est possible de surveiller les activités depuis une seule interface, en utilisant une seule et même source d’information. Remote Desktop Manager utilise ses puissantes capacités afin d’offrir un contrôle incomparable et une visibilité complète sur les environnements informatiques en centralisant toutes les connexions à distance, mots de passe et comptes privilégiés au sein d’une même plateforme sécurisée, partagée entre les utilisateurs et leurs équipes. CONFIGURATION REQUISE Remote Desktop Manager requiert le cadre d’application Microsoft .NET 4.7.2 Dépendances • Windows 7 SP1, Windows Server 8.1 ou Windows 10 • Windows Server 2008 SP2, 2008 R2 SP1, 2012 R2 ou 2016 • Cadre d’application Microsoft .NET 4.7.2 • Processeur : 1 GHz ou plus rapide • Mémoire vive : 512 Mo • Résolution d’écran : 1024x768 • Espace de disque dur : 500+ Mo Prise en charge de Terminal Services et client léger Remote Desktop Manager peut être installé sur des Terminal Services et sur des clients légers. Prise en charge 64 bits Remote Desktop Manager est compatible avec toutes les versions 64 bits de Windows. Déploiement manuel/portable Le déploiement manuel, à partir de l’archive zip, est considéré comme un déploiement portable (USB).
    [Show full text]
  • Remote Support for Any Environment
    Remote Support for any environment NetSupport Manager v12.8 The complete solution for remote support For over 31 years, NetSupport Manager has consistently led the way with innovative features to aid in remote PC management. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or playback sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for the remote management of multi-platform computers – without the need for a third-party service or ongoing subscription costs. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team. What’s new? In V12.8, new features and enhancements have been included, such as displaying applications in a separate window to end users, allowing them to continue using their own screen as normal and helping to maintain productivity levels. To help find and connect to clients quickly and efficiently, IT teams can now filter the Gateway’s list of clients by name, username, address and description. Plus, new features have been added to NetSupport School (the free classroom instruction/training solution within NetSupport Manager), including a new Feedback feature and console user mode, helping to ensure that tools are accessible to all users.
    [Show full text]
  • Manager Manual Version
    Manual – Version 12.70 www.acs-linksystems.com 1-800-237-5465 NetSupport Manager v12.70 Manual COPYRIGHT (C) 2018 NetSupport Ltd. All rights reserved. The Information in this document is subject to change without notice. NetSupport Ltd. reserves the right to revise this document and to make changes from time to time in the content hereof without obligation to notify any person or persons of such revisions or changes. The software described in this document is supplied under a license agreement and is protected by international copyright laws. You may copy it only for the purpose of backup and use it only as described in the License agreement. Any implied warranties including any warranties of merchantability or fitness for a particular purpose are limited to the terms of the express warranties set out in the license agreement. Program COPYRIGHT (C) 1991-2018 NetSupport Ltd. All rights reserved. Trademarks NetSupport is a registered trademark of NetSupport Ltd. Windows, Windows 2003/2008, XP, Windows Vista, Windows 7, Windows 8/8.1, Windows Server 2012 and Windows 10 are trademarks of Microsoft Corporation. IBM is a registered trademark of International Business Machines Corporation. NetWare is a registered trademark of Novell Inc. Other products, trademarks or registered trademarks are the property of their respective owners. 2 NetSupport Manager v12.70 Software License Agreement Please read this agreement before using your copy of NetSupport Software. This is a legal agreement between you and NetSupport Ltd. If you do not wish to be bound by the terms of this license agreement you must not load, activate or use the software.
    [Show full text]
  • List of TCP and UDP Port Numbers - Wikipedia, Th
    List of TCP and UDP port numbers - Wikipedia, th... https://en.wikipedia.org/wiki/List_of_TCP_and_U... List of TCP and UDP port numbers From Wikipedia, the free encyclopedia This is a list of Internet socket port numbers used by protocols of the transport layer of the Internet Protocol Suite for the establishment of host-to-host connectivity. Originally, port numbers were used by the Network Control Program (NCP) in the ARPANET for which two ports were required for half-duplex transmission. Later, the Transmission Control Protocol (TCP) and the User Datagram Protocol (UDP) needed only one port for full-duplex, bidirectional traffic. The even-numbered ports were not used, and this resulted in some even numbers in the well-known port number range being unassigned. The Stream Control Transmission Protocol (SCTP) and the Datagram Congestion Control Protocol (DCCP) also use port numbers. They usually use port numbers that match the services of the corresponding TCP or UDP implementation, if they exist. The Internet Assigned Numbers Authority (IANA) is responsible for maintaining the official assignments of port numbers for specific uses.[1] However, many unofficial uses of both well-known and registered port numbers occur in practice. Contents 1 Table legend 2 Well-known ports 3 Registered ports 4 Dynamic, private or ephemeral ports 5 See also 6 References 7 External links Table legend Official: Port is registered with IANA for the application.[1] Unofficial: Port is not registered with IANA for the application. Multiple use: Multiple applications are known to use this port. Well-known ports The port numbers in the range from 0 to 1023 are the well-known ports or system ports.[2] They are used by system processes that provide widely used types of network services.
    [Show full text]