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Do You Know What Makes Netsupport Manager So Unique? NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 Do you know what makes NetSupport Manager so unique? NetSupport Manager is recognised internationally as the market‐leading Remote Control solution for Enterprises large and small. Over the last 23 years, NetSupport Manager has consistently led the way with innovative features to aid in remote PC management. You may think that NetSupport Manager is simply a product offering high speed PC Remote Control, but there is actually a great deal more to the product, and to aid your review we thought we should highlight just a few of the product’s unique and differentiating features. Systems Management Within NetSupport Manager you can instantly perform a hardware inventory of any remote PC recovering over 80 items of system information and gather a full software inventory covering all applications and hot‐fixes installed on the computer. To aid with remote support, an operator can also view and manage applications in memory, processes running as well as remote management of services running. Where greater input is needed, NetSupport Manager also provides a remote command prompt and a remote registry editor, ensuring a system can be fully supported remotely. Remote Access on the move The NetSupport Manager Mobile Control for iOS and Android provides remote control on the move from any iPad, iPhone, iPod, Android tablet and smartphone or Kindle Fire. The Mobile Control app allows a user to quickly search and connect to both local computers by either IP address or PC name, or to browse, connect and view remote computers utilising the free NetSupport Manager Internet Gateway component. The mobile apps also support the new PIN Connect feature, ensuring easy “handshaking” with another user. The NetSupport Manager Control provides full remote control, chat and message capabilities of any remote PC running an existing NetSupport Manager Client. The latest version also ensures a quick hardware inventory can be gathered when needed to assist with remote support and the ability to connect to and view multiple remote systems simultaneously. Download a free 30 day evaluation copy or supporting resources from www.netsupportmanager.com NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 Multi‐System Monitoring Most Remote Control solutions were developed around the concept of 1:1 support; NetSupport Manager is unique in its focus of 1:many support. NetSupport Manager allows you to remotely monitor any number of systems to simultaneously, view real‐time thumbnails of all target systems, send commands to all computers in a single action ‐ and much more. Even our file transfer offers not just the traditional copy files from PC “A” to PC “B”, but a powerful file distribution mode, allowing files or updates to be sent to multiple computers in a single action ‐ and yes, that’s unique too. Our 1:many flexibility is further extended by our support for a range of Client platforms, including Windows, Mac, Linux and Chrome OS (in addition to legacy DOS, Solaris and Win CE support) ensuring a system manager can view a diverse range of devices simultaneously. NetSupport Manager also offers full integration with Thin and Zero client environments, including full compatibility with Microsoft, WYSE, HP, NComputing and MiniFrame solutions to name but a few. Security and AD integration When you purchase NetSupport Manager you can immediately secure your software against its unique licence number (ensuring only computers with the same licence are able to connect), or by utilising a security key, which makes your copy of NetSupport Manager incompatible with any others. NetSupport then adds user‐based controls, passwords can be set on all computers and user acknowledgements can be required. NetSupport even offers support for users and systems with smartcard authentication. Security is also profiled, allowing for functionality to be structured depending on the individual attempting to control a PC. Technicians can be given access to only certain computers, or when connecting, specific features can be disabled. NetSupport Manager offers full integration with AD. NetSupport Manger includes multi‐level DES and AES encryption as standard and provides full logging capabilities to record connection details and activities undertaken. Download a free 30 day evaluation copy or supporting resources from www.netsupportmanager.com NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 Connectivity for every scenario Remote control products fundamentally rely on flexibility in their approach to finding and connecting to end‐user devices. NetSupport Manager is designed to work over a LAN, WAN or the internet, with support for both TCP/IP and HTTP communications (and even legacy IPX and NetBIOS support). A unique "gateway" module is provided as standard allowing systems across the internet to connect securely and communicate without the need to use a third party‐hosted solution. The new PIN Connect feature allows quick connectivity with users simply by sharing a matching code, while the "always available" capabilities of NetSupport Manager ensure computers can be connected to at any time of day, remotely powered on and off with "wake on LAN" and, in the case of Intel® vPro™ systems, even remotely managed at the BIOS level. Geo Locate and group devices New to NetSupport Manager is a simple but flexible feature aimed at making the grouping of remote devices much easier for companies supporting multiple sites. When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details. This information allows NetSupport Manager to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy. Auto‐Grouping of Remote Systems The Control "tree view" provides an instant overview of your IT infrastructure by grouping the remote systems based on pre‐ defined criteria such as Operating System, PC type (laptop, all‐ in‐one, desktop, tablet, virtual PC etc), even country. In addition, all devices are auto‐grouped by NetSupport version, ensuring upgrades are easy to manage. Download a free 30 day evaluation copy or supporting resources from www.netsupportmanager.com NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 /C switch to connect to selected PC (NAME) = IP Address, PC Name or a token Integration with other systems e.g. As fully featured as NetSupport Manager is, we know it’s not PCICTLUI /C (NAME) /V the only tool likely to be used by an IT Manager or your Help Desk. With that in mind, NetSupport Manager can be easily /V – View integrated into existing systems for seamless use. The product /VC ‐ View in Control mode ( also /VW and /VS) can be launched or deployed using a command line, can be /E – open the view window without loading UI launched and set to automatically view the target system as /G – connect to a group well as supporting the supply of variables (such as PC name) /I – gather a remote inventory within a command line, so that everything is seamless to the operator. A full set of options is included in the help file. and many more options are supported Intel vPro Support NetSupport Manager can be configured to browse for and locate PCs that have Intel vPro capability enabling a variety of remote tasks to be performed. These include the ability to power‐on, power‐off and restart the remote machine when performing out‐of‐hours maintenance; view and reconfigure BIOS information, and if necessary, boot from a remote operating system image. When plugged into AC power, the above can be performed on a notebook system wirelessly. NetSupport Manager provides all components as standard, including a unique "connectivity server" that can be deployed in minutes if you want remote support away from your WAN without boundaries, cutting edge mobile apps available to download for free from the Google and Apple app stores, and one clear proposition... A one‐time purchase for use across your enterprise; a one‐time purchase for a permanent lifetime licence; a solution that doesn't require you to use or send your data via third‐party servers, doesn't need remote hosting and doesn't charge you again and again with annual subscriptions. Think Remote Control and you may think simple access to a remote PC screen; think NetSupport Manager and enjoy true multi‐platform remote control, file management, inventory management, PC diagnostics, audio and screen collaboration, interactive training tools, geolocation and much more. Think Remote Control and you may think one‐to‐one; with NetSupport you can monitor and view dozens of devices in a single view, automate activities, group by location, platform, device type and so much more. That's why, after 20 years of evolution, NetSupport remote control technology is now deployed on over 12 million computers around the globe. Download a free 30 day evaluation copy or supporting resources from www.netsupportmanager.com NetSupport Manager 12 – A quick summary of some of the supporting features in the product. Oct 2013 PC PRO Magazine said : NetWork Computing said : "NetSupport Manager has always "In our view remote control
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