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Netsupport Servicedesk 5 and Netsupport Notify 3); Solutions That Are Proving Increasingly Popular Across the Government, Business and Education Sectors

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Netsupport Servicedesk 5 and Netsupport Notify 3); Solutions That Are Proving Increasingly Popular Across the Government, Business and Education Sectors DECEMBER 2014 Celebrating 25 years of software WINTER EDITION DECEMBER 2014 WE ARE CELEBRATING 25 YEARS OF SOFTWARE INNOVATION As I welcome you to the Winter instalment of NetSupport News, I can’t help reflecting on how fast 2014 seems to have flown by – but as you’ll read on the following pages, this is surely a sign that it has been another busy year of exciting developments in the NetSupport range! Of course, 2014 saw us kick off our 25th anniversary celebrations and we have enjoyed sharing this milestone with you in many different ways over the past few months. Our social media channels have proved their versatility in enabling us to launch some very special birthday competitions and promotions. The Facebook age gives us the perfect medium to engage and interact instantly with our wonderful customers and partners, and we’ve received some great feedback in response to our competitions this year. Stay tuned for more chances to win in coming months! Visitors to our YouTube page and websites will have also noticed our new entertaining and informative product videos; these have been getting plenty of hits. On the product development front, while our flagship remote control (NetSupport Manager) and classroom management solutions (NetSupport School) continue to raise the bar in their specific genres, it was two more of our complementary offerings that took centre stage in the Autumn (with the launch of NetSupport ServiceDesk 5 and NetSupport Notify 3); solutions that are proving increasingly popular across the government, business and education sectors. I hope you enjoy reading more about the past six months’ activities and I would like to wish you all a Happy Christmas and a peaceful New Year. Al Kingsley Group Managing Director IN THIS ISSUE: The latest version of NetSupport ServiceDesk NetSupport on the road Version 5 is now available Check out our 2014/2015 Exhibitions read more... read more... NetSupport News Successful Business Continuity test days All our latest news from around the world The latest news from NetSupport BC read more... read more... See the latest updates to NetSupport School The latest version of NetSupport Notify All new enhancements Version 3 is now available read more... read more... Doing our bit for charity Season’s Greetings NetSupport gets involved with fundraisng From all the team at NetSupport read more... read more... www.netsupportsoftware.com DECEMBER 2014 Tameside College Quick out of the blocks to implement the new version was Tameside College, based in Ashton-under-Lyne, Greater Manchester, which has found that introducing an effective helpdesk and incident management solution doesn’t have to be a complex or costly business. Easily integrated into its existing infrastructure, NetSupport ServiceDesk has certainly eased the daily support burden on the College’s IT team. With clearly defined ownership and service level tracking of each logged incident, college staff can now rest assured that their issues will be dealt with in an efficient and timely manner. NetSupport Service Desk X Home Admin Reports Lists Incident EN English Change Password Search Problem Open Preferences View All Home Mail Center Change Request New Solution My Details My Summary RC Options Logout General Solutions My Details Low Priority Incidents With its handy self-service portal encouraging users to search for solutions before they contact the support Medium Priority Incidents High Priority Incidents High Priority Incidents team, there should also be a steep decline in the number of reported incidents. HELPDESK NetSupport ServiceDesk - Version 5 RAMPF Group (Germany) October saw a major update to our browser-based helpdesk solution, NetSupport ServiceDesk. The RAMPF Group extended its use of NetSupport ServiceDesk, the leading web-based ITSM tool, this September. The group specialises in the development and production of active resin systems and is Utilising SQL server technology and instantly accessible through a web browser by any user from their desktop headquartered in Grafenberg, Germany. or mobile device, NetSupport ServiceDesk combines incident, problem and change management modules with automated workflows, powerful status reporting and a customer self-service portal to streamline helpdesk processes. Version 5 additions include: a fully refreshed interface (suited to both desktop and mobile platforms); extended customisation capabilities including personalised Home and Exit pages for each operator; added Service Level Agreement support giving clear visibility to any potential impact on delivery timescales; extended reporting with a new custom report designer; and the introduction of pre-populated service request templates is set to make it even easier for users to log issues. Petroleos Delta (Panama) “NetSupport ServiceDesk has great appeal to our customers as a low-cost, easily-implemented We were delighted that answer to their helpdesk challenges – either stand-alone or in conjunction with our complementary Panama-based petroleum giant, network management solutions, NetSupport Manager (PC remote control) and NetSupport DNA (IT Petroleos Delta, chose to renew CLICK HERE to view video asset management),” explains NetSupport’s Technical Director Andy Gibbons. its NetSupport ServiceDesk maintenance contract in October “Mr Gibbons continues: “Without the complexities and training overheads often associated with for a further twelve months. solutions of this nature, NetSupport ServiceDesk is ideal for small or medium sized companies or educational sites, yet is fully scalable for larger enterprises. Ease of use (for helpdesk staff and end users) combined with the ability to effectively track and manage service desk performance and productivity is essential and, with the UI changes, optimised workflows and extended reporting capabilities, Version 5 builds on these key areas.” www.netsupportsoftware.com ” www.netsupportsoftware.com DECEMBER 2014 NETSUPPORT ON THE ROAD NetSupport’s corporate and education teams, along with many of our regional partners, have had another busy year showcasing our product range at some of the world’s most influential technology events. We were 2015 also delighted to be able to join with some of the organisations we work with in education to promote our complementary offerings at a number of exhibitions in 2014. There’s no rest for the wicked and we’ll be back on the road in the early part of 2015 at events both sides of the Atlantic – BETT and FETC – we hope to see you there. VISIT US AT BETT 2015 2014 SEE US AT STAND C290 BESTofSHOW 21 - 24 JANUARY 2015, EXCEL LONDON Every year it gets bigger and better and Bett 2015 is shaping up to be the best yet. For the second year running in its new home at London ExCel, the world’s leading education technology show will see education professionals, speakers and technology companies coming together under one roof to display and discuss the latest education innovations. The BETT show runs from 21st to 24th January 2015 and we’ll be there on Stand C290 to give you an informative overview of what’s new across the NetSupport range of solutions. Presentations will be running at regular intervals throughout the event and our product specialists will be on hand to give tailored demonstrations. www.bettshow.com/Exhibitor/Netsupport-Software-Ltd DECEMBER 2014 NetSupport Notify - Version 3 Desktop Alerting software - NetSupport Notify version 3 now available In October, we also announced the latest update to our desktop alerting and notification software solution – NetSupport Notify v3. Kettering Hospital gets its message across Treofan delivers effective internal with NetSupport Notify communication with NetSupport Notify Kettering General Hospital added to its existing In September, Mexico-based film and NetSupport portfolio this September by packaging company, Treofan, installed installing desktop alerting solution, NetSupport NetSupport’s desktop alerting solution, Notify. NetSupport Notify. Through its use of NetSupport Manager (PC A popular choice for organisations large or remote control) and NetSupport DNA (IT asset small that are looking for a suitable backup or For organisations large or small, NetSupport Notify provides a cost-effective, secure and instant method for management), the Trust’s IT team already had replacement for existing communication tools, delivering key news, IT announcements or security alerts direct to desktop users across an enterprise. great confidence in NetSupport’s ability to help NetSupport Notify enables an administrator to answer their daily support challenges, so were send a concise alert or message to desktops From PC, tablet or smartphone, administrators can send concise, attention-grabbing alerts that take screen quick to seize on the opportunity to check out across the enterprise in seconds. focus on recipient desktops ensuring messages can be seen instantly and are not reliant on users accessing its Desktop Alerting solution to help overcome them whenever they choose (as with email or the company intranet). Acknowledging the growing use of its communication issues. Carrying an appropriate priority status, local centralised information screens, messages can also be sent to large unattended digital displays. branding and even audibility for heightened When it comes to effective internal focus, messages take screen focus so can’t be Each message carries an appropriate priority status, can be fully branded with an organisation’s colours and communication, there are times when you ignored. The sender even receives
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